Higher Logic

(102)
4.5 out of 5 stars

Higher Logic is an industry leader in cloud-based community platforms, with over 25 million engaged members in more than 200,000 communities. Organizations worldwide use Higher Logic to bring like-minded people all together, by giving their community a home where they can share ideas, answer questions and stay connected.

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Showing 102 Higher Logic reviews
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Higher Logic review by <span>Stacey M.</span>
Stacey M.
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What do you like best?

The platform is intuitive, and members can communicate the way they choose - through the website, their email, or the app.

What do you dislike?

There are a lot of choices when it comes to setting up the user experience. It can be overwhelming. Our "out of the box" effort wasn't very attractive. We were grateful to work with HL partner eConverse to customize and polish the user experience.

Recommendations to others considering the product

Start small and build.

What business problems are you solving with the product? What benefits have you realized?

We are using Higher Logic to engage committees and and other governance/leadership groups. One benefit we've realized is the power of the community to answer questions and solve problems. We've also been successful at getting community members to review documents and complete tasks. To date, we're still in beta mode, but we're rolling out the platform to all committees in November 2017.

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Higher Logic review by <span>Dave T.</span>
Dave T.
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It's the people that make the difference

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What do you like best?

It is really the people at Higher Logic that make working with this organization a pleasure. We have been thoroughly impressed, both personally and professionally, with every Higher Logic team member that has worked with our community.

What do you dislike?

Some of the processes within the Admin section of the platform are not intuitive. For example, placing Email Templates under the Communities tab doesn't make sense to me. Why not include it with the Automation Link?

What business problems are you solving with the product? What benefits have you realized?

The Higher Logic platform has given our community members a long sought after place to call "Home" on the web. We have connected in many other scattered ways over the years, and now we have a single place to connect. One of the benefits is that our community is "behind a login", which provides safety, security, and privacy that many of our members want.

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Higher Logic review by Administrator in Non-Profit Organization Management
Administrator in Non-Profit Organization Management
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HL Forum Review

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What do you like best?

HL allows you to customize community groups and micro-sites for any purpose you might need. The HUG user community is also really awesome for learning how to make the most out of HL software and customize your site to accommodate members' needs.

What do you dislike?

Customization requires advanced coding knowledge, you're otherwise pretty limited with its basic templates/widgets to customize microsites and communities with their WYSIWYG module. It's easy to customize your site to have all changes apply to all communities, but difficult to customize setting for only one community on your site (unless you change it into a microsite). For blogging functions, unless you know code, the font size, colors, table formatting, image insertion functions are very basic.

Recommendations to others considering the product

Customer service involves a ticket system or posting on the HUG forum to get peer assistance on solving issues or finding innovative ways to use the product. Don't expect immediate responses on support issues; it would be nice to have 24/7 live chat support, but it doesn't work that way. Tickets usually receive a response w/i 48 hours.

What business problems are you solving with the product? What benefits have you realized?

We use HL to provide a community forum for members to connect, exchange info, and post/share content or blogs with each other. It also serves as an information portal for us to send out alert, blogs, etc. to members too. The file libraries are nice for sharing resources too.

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Higher Logic review by <span>Meghan C.</span>
Meghan C.
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Mixed review on Higher Logic

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What do you like best?

Has the ability to integrate with our internal data warehouse. Also has additional plugins that can solve a lot of business problems.

What do you dislike?

Poor user experience. It's a clunky, outdated backend that's difficult to pick up. HL staff is hit or miss. Sometimes they go out of their way to be helpful and answer your questions. Other times it's like pulling teeth to get a response to an email.

Recommendations to others considering the product

HL is slow to get features that I would consider standard on other platforms (@-mentions and #s were just incorporated in 2017, for example). I do think the future is positive, but it seems to be a slow moving machine.

What business problems are you solving with the product? What benefits have you realized?

We host our internal community on the Higher Logic platform. We use the discussion boards, member directory, and resource library. It's been a helpful forum platform for our current customers who are or want to become certified with our organization.

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Higher Logic review by <span>Kayla B.</span>
Kayla B.
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What do you like best?

We started using Higher Logic as a way for our volunteers to connect with each other, as we are a national organization. We love that we are able to have everything for each volunteer group in one, easy location. Additionally, our members are always asking for more ways network with each other, so creating member-based communities has been a big help with that, and our members love it! Lastly, Higher Logic support always responds in a timely manner and shows dedication and urgency to solving any issues that arise.

What do you dislike?

While their automation rules are generally very helpful in creating member engagement and save our office staff a lot of time, there are minor limitations.

What business problems are you solving with the product? What benefits have you realized?

Using Higher Logic has helped increase member and volunteer communication in between our regional conferences and National Convention. Because they are able to rely on their network of colleagues in each community, our members feel more engaged and get their questions answered.

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Higher Logic review by <span>Theresa G.</span>
Theresa G.
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Community & Web site Hosting Review

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What do you like best?

Their support team is probably the most responsive and helpful teams I've worked with. They don't "talk down" to someone because they assume that because you are using their products you aren't "tech savvy" since the products are so easy to use.

What do you dislike?

As with all things, there are certain limitations that are encountered when trying to "make it your own". I'm a web developer so using a CMS can be restrictive compared to what I could do if my employer had the site on a standard domain. That said, I think the issue lies more in my desire to have more functional control than in any issue with the platform.

Recommendations to others considering the product

Definitely give them a chance. If you are a Netforum customer, you'll find their integration is pretty spectacular.

What business problems are you solving with the product? What benefits have you realized?

Having the community and the web site hosted by the same company adds a lot of integration advantages that weren't present when our site was hosted by a competitor. Our site crashes less and has a much more organic feel when navigating between the community, the web site, and our back end market place.

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