What do you like best?
Highground offers an integrated solution that has really taken our performance & engagement initiatives to the next level. The platform is user-friendly & administrative-friendly, intuitive, clean, simple.
The level of customization & flexibility is outstanding, and overall it has been very easy to work with their outstanding customer success team in getting FUEL (our branded performance, engagement, & recognition platform) up and running.
What do you dislike?
There are a few minor system things I might change about how goals are structured at the different levels, (e.g. rather than just individual, departmental, company levels would love to have more customization such as by leader/manager, by business unit, etc. as well as have the ability for one person to "own" multiple goals (like if a leader oversees multiple departments each with unique goals.
This is coming down the line later at some point though - so looking forward to that!
Recommendations to others considering the product
We deeply evaluated about 10+ different performance management/engagement platforms (+ many more that we discarded right away) and Highground was above and beyond all other options that we really drilled down into in terms of usability, breadth of offerings, depth, and most importantly meeting our business needs & fitting our culture. Our second choice was Reflektive - another great platform, but Highground just seemed to be doing things better and more thoughtfully all around.
We really loved how Highground also is continuously updating their system based on customer feedback and innovating themselves. A great partner.
What business problems are you solving with the product? What benefits have you realized?
How to elevate performance & continuous development
How to recognize our people for excellence (to promote further excellence and motivation)