HighGround

HighGround

(32)
4.0 out of 5 stars

HighGround is a transformative employee engagement platform that helps organizations achieve peak performance. The comprehensive solution betters both the employee and manager experience by connecting and aligning organizations through employee-driven goals, continuous check-in conversations, peer-to-peer feedback, social recognition and pulse surveys.

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HighGround review by Administrator
Administrator
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New Customer with HighGround

What do you like best?

We love that we can have our employee recognition platform and performance management process within one system. Our associates can get a clear picture of how they have performed throughout the entire year within HighGround.

What do you dislike?

Nothing comes to mind yet. Of course no system is perfect and we have had some small administrative hurtles to overcome with it being a new system but there is nothing too crazy that has come up!

Recommendations to others considering the product

I have nothing negative to say about HighGround. Our implementation was easy, their customer service is quick to answer any questions and their associates are very easy to work with.

What business problems are you solving with the product? What benefits have you realized?

No business problems just yet since we have only be with them since January but we have realized we can incorporate our Reward and Recognition platform together with performance management. We love that our associates can sit down with their supervisors and their supervisors can see all the reward and recognition they received throughout the year while discussing their performance.

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HighGround review by <span>Steven L.</span>
Steven L.
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Culture Accelerator

What do you like best?

With a nationwide branch network and corporate support groups, many of our employees never meet in person. HighGround facilitates communication, recognition, coaching and overall employee engagement within an easy to use digital platform.

What do you dislike?

Not much to dislike. Easy to use, easy to administrate and highly customizable.

What business problems are you solving with the product? What benefits have you realized?

HighGround helps prevent us from living in silos among our business units by facilitating communication and recognition. Additionally, recognition that would otherwise have been private is now public, allowing the entire team to join in congratulating and recognizing great efforts, both large and small. Rather than just an email or a phone call, everyone can see recognition. We've been able to put faces and names to employees that might otherwise be anonymous across divisional lines.

What Performance Management solution do you use?

Thanks for letting us know!
HighGround review by Administrator
Administrator
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Organic
Reviewed On

Good customer service and simple product, but difficulty with producing accurate analytics.

What do you like best?

The simplicity of the platform for the user is great.

What do you dislike?

The reports we generate are cumbersome and not accurate for a handful of metrics.

Recommendations to others considering the product

There is a big need to improve the analytics functions, configurable security, and the fact that people can create any title or location they want by just sending it through a template or typing it vs. some sort of quality check is concerning. I want to move away from administering this software and hand the administration over to HR people in the fields, but they'd likely create so many unique locations with typos and formatting that it scares me to ever pass the torch.

What business problems are you solving with the product? What benefits have you realized?

Employee engagement through a unified platform of performance. We have been able to bring together our global performance eligible groups onto one platform.

HighGround review by <span>Jeff F.</span>
Jeff F.
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Modern, Innovative Platform for Enhancing Performance & Engagement - Love it!

What do you like best?

Highground offers an integrated solution that has really taken our performance & engagement initiatives to the next level. The platform is user-friendly & administrative-friendly, intuitive, clean, simple.

The level of customization & flexibility is outstanding, and overall it has been very easy to work with their outstanding customer success team in getting FUEL (our branded performance, engagement, & recognition platform) up and running.

What do you dislike?

There are a few minor system things I might change about how goals are structured at the different levels, (e.g. rather than just individual, departmental, company levels would love to have more customization such as by leader/manager, by business unit, etc. as well as have the ability for one person to "own" multiple goals (like if a leader oversees multiple departments each with unique goals.

This is coming down the line later at some point though - so looking forward to that!

Recommendations to others considering the product

We deeply evaluated about 10+ different performance management/engagement platforms (+ many more that we discarded right away) and Highground was above and beyond all other options that we really drilled down into in terms of usability, breadth of offerings, depth, and most importantly meeting our business needs & fitting our culture. Our second choice was Reflektive - another great platform, but Highground just seemed to be doing things better and more thoughtfully all around.

We really loved how Highground also is continuously updating their system based on customer feedback and innovating themselves. A great partner.

What business problems are you solving with the product? What benefits have you realized?

How to elevate performance & continuous development

How to recognize our people for excellence (to promote further excellence and motivation)

Employee Engagement

HighGround review by Administrator in Internet
Administrator in Internet
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Verified Current User
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Interesting product with innovative features

What do you like best?

The new admin interface and GUI is easy to use, password reset functions are simple and easy to understand. The white labeling process was smooth and looks aesthetically pleasing.

What do you dislike?

Many bugs, inability to put in feature requests in a meaningful way, inability to add "all employees" to a perform cycle (must add individually or by department), lack of documentation or instruction on how to set-up a perform card or leverage modules for their best impact. Seems like there is a focus on certain tools (Feedback) but not on others (Perform) - not encouraging when we leverage perform the most out of all the modules. Also, an inability to use in-line GIF images in recognition module - a number of competitors offer this feature and it adds a lot of personality to the process.

Recommendations to others considering the product

Make sure your business model and needs fit the parts of their product they are actively iterating on.

What business problems are you solving with the product? What benefits have you realized?

Honestly, not much. Goals and the idea of aligned goals are difficult to manage in a start-up environment in which goals are constantly shifting and pivoting. The intractable nature of the deadlines set in the system (once set, you can't edit) makes it difficult to be as flexible as the business demands.

HighGround review by Administrator in Airlines/Aviation
Administrator in Airlines/Aviation
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Verified Current User
Invitation from G2 Crowd on behalf of the vendor
Reviewed On

HighGround Recognition Platform

What do you like best?

HighGround is a small company that offers great customer service! We have been working with them to build up the recognition piece of their performance management tool and they have been nothing but gracious. We have a lot of demands and are working towards rolling this out to over 90K employees so there are a lot of details to work out. They have been extremely responsive and generous with their time and resources. They are truly great to work with.

What do you dislike?

There really is nothing I can say negatively yet.. We have not launched the site yet so we don't know what we don't know yet..

Recommendations to others considering the product

This is a small company but very willing to work with you to get you what you need.

What business problems are you solving with the product? What benefits have you realized?

We are hoping to solve an issue with people not feeling like they are noticed for their work. We are hopeful that this platform will go a long way in helping leaders and others just take a quick minute to thank others for what they do everyday.

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