here are where the improvements can happen to make it a much better user experience.
1. Reporting: analytics is everything now a days and the reporting tools within HG need to be revamped. By using a product like Qlikview, Domo, or Birst, HG can create customized data solutions that can be tailored for each business within a security framework they choose. These tools provide great visualizations and the ability to drill down to data on the fly as well as create adhoc style reporting. With this, it would be beneficial for HG to publish a data dictionary that gives the definitions and the business rules that drive their data fields
2. Custom email communications: almost all comms in the system are an all or nothing event. Goals is the only area where an admin can pick and choose what the system does or doesn't send. This should be available across all communications.
3. Data Dependent Questions: for areas such as Check-In and Feedback, the admin should be able to create questions that appear based on a previous questions answer. This will save some businesses from having to administer two separate cycles like we currently do today.
4. More answer types: when creating questions in Check-In and Feedback I can only choose from 4 answer types. It would be nice to see other answer types such as numeric value that will also allow the admin to choose the numeric value range. Something like this would show to the end user as (please enter values between 1-5). Also, please allow for the ability to have an optional DFF show when creating a Yes/No answer type so the user can explain why they chose the answer they did.