What do you like best?
I think the interface is a breeze, and the ability to easily find, view, and share content is very strong. I'm a fan of the Spot/List organization; it provides much of the flexibility of a tag cloud while incorporating index-like qualities that provide much needed structure that tag clouds often don't. The recent development of a Gmail plugin for Chrome browser makes pitching content to customers from your Gmail inbox a piece of cake, and tablet apps should make offline access to selected content much easier.
Integrating with existing content repositories has been a powerful benefit as well - content producers not only continue to create and publish content in ways they're already used to, but by syncing content in Highspot back to the source repositories they have more content version control, and a layer of protection against well-meaning "rogue" reposters, since the content in Highspot only points to the identified source content.
What do you dislike?
The "out of the box" analytics are good, but I want more granularity with content and especially user analytics. The silver lining is that I've been in contact with the Highspot team and they're working on building out even more robust analytics capabilities.
Recommendations to others considering the product
Highspot is a great solution for supporting sales content. The interface is easy to use, the search and filtering tools are robust, and the ability for users to pitch content directly from the platform without having to download preserves valuable information across content version updates and ensures that sales always has access to the latest and most up-to-date content...and so do their customers!
Analytics on content usage and also on pitching can give insights not only to sales users who are interested in tracking customer engagement with their pitches, but can also provide valuable insights to content creators by providing real-world data about what content is "hot" and what content may be underperforming.
What business problems are you solving with the product? What benefits have you realized?
Our sales organization was having a suboptimal experience having to search for content across multiple internal repositories, which increased complexity of content management, opportunity for duplication, version mismatches, and non-authoritative content. By integrating our main content repositories with Highspot, we were able to work with internal content creators to identify authoritative "source of truth" content and serve it up to the sales organization through Highspot to reduce confusion, version conflicts, and bring important content for our sales teams into a single "aggregated" platform.