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Hightail Reviews & Product Details


What is Hightail?

OpenText Hightail is the essential creative collaboration application for marketing teams and their creative partners developing compelling visual creative content and looking to speed their time to market. With one place for teams to share, review feedback and approve multimedia files, Hightail streamlines the process and helps teams keep marketing campaigns on schedule. Mobile access and visual previews also make it easy for executive level creative review. Learn more at www.hightail.com.

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Hightail Profile Details

Hightail Profile Details

Languages Supported
English
Vendor
OpenText
Description
OpenText software applications manage content or unstructured data for large companies, government agencies, and professional service firms. OpenText aims its products at addressing information management requirements, including management of large volumes of content, compliance with regulatory requirements, and mobile and online experience management.
Company Website
Year Founded
1991
Total Revenue (USD mm)
1,824
HQ Location
Waterloo, ON
Phone
-7842
Ownership
NASDAQ: OTEX
LinkedIn® Page
www.linkedin.com
Employees on LinkedIn®
11,234
Twitter
@OpenText
Twitter Followers
19,247
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Customers Using Hightail

Polycom
MillerCoors
Jockey International
J.Crew Group
Hershey
Clorox
Absolut
The Perch Project
Patagonia
PING
Social Envi
HistoryNet

Hightail Reviews

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Hightail Reviews

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1-50 of 573 total Hightail reviews
Hightail review by Administrator in Marketing and Advertising
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"Hightail is amazing!"

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Hightail review by Carlos A.
produtor audiovisual
Enterprise
(1001-5000 employees)
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"Hightail is one of the best business cloud services I've had the opportunity to use"

What do you like best?

What I like most about Hightail is that it is a robust platform that has allowed me to collaborate easily with my team in a safe way. Its interface offers the function of drag and drop which makes the work more dynamic. Similarly, the service gives me the opportunity to set passwords individually for the files that I choose to share with other users.

What do you dislike?

Although Hightail offers a free basic service, I think that the creative collaboration platform has a somewhat higher cost compared to other services of this type. Maybe the price is not very competitive.

Recommendations to others considering the product

Hightail offers very interesting plans that offers useful creative tools. In the same way it offers a gartuito plan that I could use from its WEB site as well as a light Lite version that can be downloaded. I recommend that you use this version for your mobile phones. They will not regret it.

What business problems are you solving with the product? What benefits have you realized?

Thanks to Hightail our institution has grown in terms of file management and security. It offers many simple tools to use which has allowed us to save resources. I really recommend this service.

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Hightail review by Altagracia V.
Docencia
Enterprise
(10,001+ employees)
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"Hightail is an effective and very reliable collaboration tool"

What do you like best?

Hightail is a tool accessible to any user because of how easy it is to use. What I like the most is that it allows me to send large documents to my colleagues and teammates. A point in favor is that only by showing my link to other users can they load me automatically.

What do you dislike?

In smartphones its interface is not very intuitive, which I think could be improved. Otherwise I have nothing negative to narrow down about this useful tool.

Recommendations to others considering the product

Encourage to register as soon as possible to this service. It offers a very good free version that will allow you to soon familiarize yourself with each of its functions. The premium versions are very good and offer competitive prices. It's worth trying Hightail

What business problems are you solving with the product? What benefits have you realized?

Undoubtedly, teamwork within our institution has improved. Having the possibility of uploading information to a cloud, feeling safe and also being able to interact with other users in the elaboration of a project is invaluable. There are many benefits that Hightail has given us.

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Hightail review by Shannon V.
Principal
Small-Business
(2-10 employees)
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"Love the flexibility and convenience of this product. It always come through in the clutch."

What do you like best?

I am able to upload numerous files at the same time in minutes at any time of the day. I use this every year when closing out my client's year-end and sending their necessary financial files to their respective accountants. The data is encrypted and password protected which gives me peace of mind. I also love the low cost yearly plan.

What do you dislike?

I am glad you now have a reasonably priced yearly plan. The monthly option was a little costly as I normally only use the program in January, February and March each year.

Recommendations to others considering the product

If you are concerned about your data being safe and secure and being transmitted correctly, this is the only company I trust. I've been using them for years and have encountered zero problems.

What business problems are you solving with the product? What benefits have you realized?

The data encryption and password protection ability is extremely helpful. Allowing me to have peace of mind when sending financial documents. The software is convenient and has fantastic up-time.

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Hightail review by Caleb H.
Migration Specialist
Small-Business
(2-10 employees)
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"Easy to use, easy to share"

What do you like best?

I like that I can share with anyone and they don't have to have software on their end downloaded so it's easier for them to get going with it. It's also easy to get going. Uploading the file and then sharing via email is all you have to do. The user interface on the user end is really simple to use as well. The other big reason I use Hightail over Dropbox or any other file sharing program is because of the unlimited space. Limitless space is a huge win for us as it gives us and the customer open availability to share whatever size file we need to. Outside of that, we have never had any real issues with uploading or downloading ourselves. It's been and continues to be a great system to use in our small company.

What do you dislike?

I think the guest experience could be improved, sometimes customers don't understand how to upload or download files and that takes more time on my end to explain how it works. When a guest receives an email, there is too much distraction. Clean it up a bit and show them directly how to download a file. That's my biggest issue - trying to get someone to download a file without issue. Sometimes the upload of a file takes a long time too, but that may be an issue on my end with my internet connection.

Recommendations to others considering the product

Yes, I absolutely would!

What business problems are you solving with the product? What benefits have you realized?

see above

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Hightail review by Daniel Shatzkes CEO  E.
Founder/CEO
Entertainment
Small-Business
(2-10 employees)
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"Hightail is super easy to use and works great"

What do you like best?

I love the fact that the express app automatically sends from my email address so people know who its coming from. I also like the ability to send both individual files or folders, as well as password protect the download. You can also put a time limit on the download to make sure that users cannot download your files after a certain amount of time.

What do you dislike?

The last time I had to download the updated app on my mac it was not so intuitive as to where the link for the download was. Other than that, I have yet to find any features that I wish I could find within Hightail. There are other competitors (like WeTransfer) but I still prefer using Hightail.

Recommendations to others considering the product

For sending large files that cannot be traditionally attached in emails, Hightail is great. They also have project management and collaboration tools that seem to be great however I have yet to use them. I highly recommend trying out and making use of thee features. If they are as good as the file transfer features, then I'm sure they're fantastic.

What business problems are you solving with the product? What benefits have you realized?

I use Hightail to send all of my large files that clients need from me. It's easily accessible, allows me to send a message along with the download link and I can usually get the email out within less than a minute from the moment I've begun the process. I've not yet had a file or folder that Hightail has not been able to send.

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Hightail review by Zachary S.
Small-Business
(2-10 employees)
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"Good online service for sending files and storing files online."

What do you like best?

Works great if you need to quickly send files to a colleague. Easy drag and drop features. Also nice knowing your important files are backed up somewhere if you need to access them. Nice to be albe to organize projects.

What do you dislike?

Don't like that you have to create an account in order to use. In order for files to not expire, they must be downloaded within a certain time. I have also had problems finding some files that were uploaded by a coworker without a direct link.

Recommendations to others considering the product

I would definitely recommend using hightail if you are someone who frequently needs to send larger files to people.

What business problems are you solving with the product? What benefits have you realized?

I work remotely so hightail is a nice feature to be able to share larger files that can't be sent via email. My co-workers also use hightail and have no problems sending and receiving files. It's be a great feature to be able to create spaces and share those with fellow coworkers to download files. Makes it easy to organize projects.

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Hightail review by Jenetta H.
Small-Business
(2-10 employees)
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Business partner of the vendor or vendor's competitor, not included in G2 Crowd scores.

"Hightail is a great way to send large files"

What do you like best?

It's a no problem way to send a large file. You can save your files if you need them later on

What do you dislike?

It doesn't store your files like it used to

Recommendations to others considering the product

Rad before you click. Its a pretty good site and lets you send to one email or a few. It also lets you send a few files at a time. I have been using it for years and it's a really reliable way to send files. One hitch is sometimes you have to be careful how you sign on and you need to look for the correct buttons but once you are in you can save your work to spaces for future forwarding to various people. There is a save box but I still haven't worked out he best way to use. it. All in all though its a good site to send important info.

What business problems are you solving with the product? What benefits have you realized?

Getting files faster and better to my clients

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Hightail review by Jennie R.
Owner, Producer/Director
Small-Business
(Myself Only)
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"Great file sharing that has gotten lost in other features"

What do you like best?

I initially purchased Hightail to send large video files to clients. At the time, it was called YouSendIt. Then they changed to Hightail and added Spaces and folders. Now they are changing again. I still use it for my basic file transfers, and occasionally a client will leave notes for me within the Hightail interface. I think its pretty simple to use and straightforward, which I like. I also like that if I set it up for them, clients can download their files unlimited times as long as I keep the service.

What do you dislike?

Its a good program, but their customer support is really slow to respond and I more often then not feel like I get half an answer and need to email them again and wait a week for a response. Now with them changing formats/names again, I feel like the file transfer part of their service is getting a little lost. I have started using other methods for sharing files, and am not sure I'll continue with Hightail. However, since I have sent so many files to clients, and they sometimes go back to download a project again, I feel somewhat stuck continuing with the service, which is frustrating.

Recommendations to others considering the product

I still use Hightail, but I have gotten a Dropbox Pro account and find at least for my needs (mostly sharing large files) that it works just as well if not better. However, because Hightail has copies of everything I have ever sent, I will probably keep it at least for now, since clients will still download old projects occasionally and I want them to be able to have that access.

What business problems are you solving with the product? What benefits have you realized?

Sending large video files. Biggest benefit - clients have access to download their files over and over again for as long as I keep the service. I can also go back and find/download a file I may have discarded from years past.

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Hightail review by Amélie B.
Manager
Enterprise
(10,001+ employees)
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"Es braucht Verbesserung"

What do you like best?

Was ich an Hightail mag, ist, dass ich Dateien mit so viel Leichtigkeit übertragen kann. Ich mag auch die Sicherheit, die diese Software bietet, denn wir sorgen uns nie darum, dass unsere Dateien verloren gehen oder verloren gehen. Es hilft mir, alles organisiert zu halten und zu verfolgen, wie viele Leute die Dateien heruntergeladen haben, und es lässt mich den Verlauf der hochgeladenen Dateien sehen.

What do you dislike?

Es gibt eine Menge Dinge, die ich an Hightail nicht mag:

-Pricing und begrenzte Features: Ich denke, dass die Preise im Vergleich zu anderen Software wirklich hoch sind. Die kostenlose Version dieser Software hat so viele begrenzte Funktionen, dass es fast unmöglich ist, sie in einem Unternehmen zu verwenden. Ich mag es nicht, dass Sie auch für die Sicherheit des Passworts zahlen müssen, wenn es andere Software gibt, die das tun würde, ohne Ihnen mehr zu zahlen.

-Desktop und mobile Apps: Sie müssen zwei Desktop-Apps herunterladen, um alles von Hightail zu genießen und die mobile App funktioniert gut, aber es hat immer noch einige Grenzen, wie Sie die gespeicherten Dateien nicht sehen können. Außerdem unterstützt die mobile App nicht viele Dateien.

-Design: Ich mag die Farben dieser Software nicht, weil es meiner Meinung nach eine schlechte Kombination ist. Es wird mich nicht fokussieren lassen.

Recommendations to others considering the product

Ich würde diese Software jedem empfehlen, der einfache Dateien übertragen möchte.

What business problems are you solving with the product? What benefits have you realized?

Wir verwenden Hightail, um Dateien an unsere Mitarbeiter und Kunden zu senden, und es war bisher eine großartige Erfahrung.

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Hightail review by Chrissy I.
Global Public Affairs Representative
Chemicals
Enterprise
(10,001+ employees)
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"Basic, user-friendly way to send large files"

What do you like best?

Hightail is my go-to platform for quickly and easily sharing photo, video, and PowerPoint files with external clients and partners. You can drag files from your desktop, or upload them from various other platforms. You can quickly add email address, subject line and optional message, and you're on your way. Or, if you need data encryption, there are extra steps you can take to ensure your files are secure.

What do you dislike?

The cost of the business upgrade... we paid for it for a while, but didn't see enough benefit for our team's uses to justify the additional fee. Since we aren't sending huge files regularly, the standard version works for us pretty well.

Recommendations to others considering the product

I would recommend this product to anyone needing a quick and easy way to share files that are too large to send via email. I prefer using Hightail to cloud-sharing, because I think it's more secure, and it's easier for the recipient to download.

What business problems are you solving with the product? What benefits have you realized?

Hightail gives our team a secure way to share large files, without having to mail or drop off thumb drives, or resort to other, less secure measures of file sharing. It's reliable and user-friendly so it's a huge productivity win for our team.

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Hightail review by Scott B.
Digital designer and marketer
Design
Small-Business
(2-10 employees)
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"Love it"

What do you like best?

I love hightail because first, it's free. Without it I would not be able to send HI-RES, huge 30MB+ files to clients and customers. As a company we have sent out our catalogs - which run anywhere from 1GB to 3GB and hightail handles it all. It's also great since it's free, customers can sign up for an account very easily to send files back and forth. It's a very simple process which makes it ideal in the work place.

What do you dislike?

We have some older computers in our office that run on back models of Windows and Apple, and unfrotunately Hightail just updated so you can no longer use the program on any old version of those platforms. Luckily, you can always use the website but there was something great about being able to use the program straight from the desktop.

What business problems are you solving with the product? What benefits have you realized?

Able to share a lot more without any headache or fuss to our clients, and doesn't cost us anything. Helps keep us on budget.

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Hightail review by Natalia P.
Estagiária e-commerce
Enterprise
(1001-5000 employees)
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"Safe and simple file sharing/team collaboration service with a powerful user interface"

What do you like best?

In my opinion, one of the best things Hightail offers is its wide variety of security features. Knowing that I can save my important documents and files on Hightail and not worry about security issues is a huge thing for me. Also, I love how Hightail simplifies the whole file-syncing process, due to the fact that I use it on diferent platforms. However, my favorite thing about this service is its unlimited storage because I can save everything I use at work and not worry about storage capacity.

What do you dislike?

There aren't many things that I dislike about Hightail, but one thing that comes to my mind is its customer support. I've had some minor issues while saving certain types of files and I had a hard time trying to contact Hightail's Customer Support by phone.

Recommendations to others considering the product

Try to keep your spaces organized because after you save hundreds of files on Hightail, it can get quite hard to find what you need if these documents aren't organized.

What business problems are you solving with the product? What benefits have you realized?

With Hightail I am able to save and share with my coworkers all of the spreadsheets that I use at work so that we are able to continue sharing ideas and debate new comercial strategies even when we are not in the office.

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Hightail review by William B.
Senior Manager of Customer Support
Financial Services
Mid-Market
(201-500 employees)
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"Great for sending files"

What do you like best?

Hightail is a simple software but at the same time offers a lot of features. It's great to send my files to my coworkers or clients and I think it's in a more private way. With Hightail we don't worry about security issues since we know that this software is safe. Also, we can add passwords to the files.

What do you dislike?

I think it has a high price compared to others softwares but it does its job so it's okay.

Recommendations to others considering the product

The reason why I recommend this is because I've never had any security issues with it before and it works fine.

What business problems are you solving with the product? What benefits have you realized?

We use it to send large files and it is more effective with this software because it's faster, the collaboration is great and better.

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Hightail review by Barbara S.
CEO
Marketing and Advertising
Small-Business
(2-10 employees)
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"Easily and Quickly send Files"

What do you like best?

Hightail is a simple solution to easily send large files to clients that deliver every time. I can get a receipt for delivery and download which has proven valuable time and time again. There is no limit on the storage. They also have a mobile app but I tend to use the desktop version. It's a great collaboration tool to use with teams and for client feedback.

What do you dislike?

I find that their plugins don't always work. It has issues syncing with Outlook. They're customer service is lacking; they really need to step up their game on this. It can be very frustrating at times.

Recommendations to others considering the product

If you're looking for a simple solution to send large files, try Hightail. They have a free account so you can try their services before you purchase a plan. Their plans are pricey so be sure that you've thoroughly used the free trial to make sure it's going to work for you. Customer service leaves something to be desired.

What business problems are you solving with the product? What benefits have you realized?

I used to have issues sending large files through e-mail; clients were always complaining that they never received files. Since switching to Hightail, they deliver 100% of the time with no problems. I really like that I can get a download receipt; I've had a couple of instances where people called and complained that they didn't get a file. I pulled up the receipt and they found the file.

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Hightail review by Leonardo B.
Sócio / Designer Gráfico
Small-Business
(2-10 employees)
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"Essential software on a daily basis"

What do you like best?

It is an indispensable tool for workflow. The charging is very agile and practical. It does not use my email quota and makes it easy for me to receive files that are heavy by the client.

What do you dislike?

The only negative factor is that you can not close the window during upload. It is common among other sites that offer this type of service. If you make a mistake and close the window, you must start again.

Recommendations to others considering the product

I recommend using HighTail. I find it essential software on a daily basis for sending heavy files for clients and suppliers.

What business problems are you solving with the product? What benefits have you realized?

Communication with the customer and agility in the workflow. I use to send heavy, often finished artwork files to clients and suppliers.

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Hightail review by Jim P.
Owner
Media Production
Small-Business
(2-10 employees)
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"Should offer more features, like Box or Dropbox"

What do you like best?

For me it serves the purpose of transferring video files to certain clients who will not use Dropbox or Box. This suggests to me that Hightail has better security than Dropbox or Box, but I have not had a problem with either of those.

What do you dislike?

I think Hightail has cloud storage of files, but it's difficult to tell how to use it. There seem to be many other features but they seem difficult to understand. My business is basically a one-man band so I don't think I need the various team features, etc.

Recommendations to others considering the product

The default for file storage expiration is only 7 days. Be sure to extend that if you want the files retained longer.

What business problems are you solving with the product? What benefits have you realized?

I need to use Hightail to transfer files to certain clients who will not use Box, etc. So they must feel that Hightail has superior security.

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Hightail review by Joseph P.
Chief Technology Officer and Vice President Digital Services
Marketing and Advertising
Small-Business
(11-50 employees)
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"Eliminate the Hassle of FTP"

What do you like best?

Hightail makes it easy for all of our employees to share large assets beyond our network. Any user, technically inclined or otherwise, can quickly and easily upload files and share them with contacts right from their browser. No client software, no credential or permissions issues, no protocol problems, just drag and drop.

What do you dislike?

We're not using some of the new workflow features, so they add some complexity to the interface without adding value for our team. Hightail is blocked by some corporate clients.

Recommendations to others considering the product

Hightail is hard to beat for the money. Very low cost for unlimited storage. Not constantly having to worry about capacity issues and file expirations is huge. Recipient tracking and notifications are great for peace of mind. We do typically copy the link and send in the body of a personal email rather than sending messages to clients directly through Hightail's interface. This avoids some issues that we experienced early on with some servers spam filtering the notifications or users deleting the messages without realizing they were from us.

What business problems are you solving with the product? What benefits have you realized?

We routinely had to assist both internal and external constituents with FTP related issues. We have dramatically reduced dependence on IT for assistance with sending large files. For a small team, that's a big win.

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Hightail review by Mike S.
Mr.
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"My favorite software"

What do you like best?

I love hightail because first, it's free. Without it I would not be able to send HI-RES, huge 30MB+ files to clients and customers. As a company we have sent out our catalogs - which run anywhere from 1GB to 3GB and hightail handles it all. It's also great since it's free, customers can sign up for an account very easily to send files back and forth. It's a very simple process which makes it ideal in the work place.

What do you dislike?

There aren't many things that I dislike about Hightail, but one thing that comes to my mind is its customer support. I've had some minor issues while saving certain types of files and I had a hard time trying to contact Hightail's Customer Support by phone.

Recommendations to others considering the product

be wary of customer service.

What business problems are you solving with the product? What benefits have you realized?

We routinely had to assist both internal and external constituents with FTP related issues. We have dramatically reduced dependence on IT for assistance with sending large files. For a small team, that's a big win.

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Hightail review by Steve L.
AE
Small-Business
(11-50 employees)
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"Hightail not what it used to be."

What do you like best?

Hightail is an excellent tool to send large files. Typically you want lots of details about the file like who opened it and when and the tools would allow you to know this.

What do you dislike?

Unfortunately, at this point Hightail makes everyone set up a Hightail account. In some cases this is fine (Team Collaboration) but in others you just want to send a large file to someone and the chances of any further contact negligible.

Recommendations to others considering the product

Some times you just need to send large files!

What business problems are you solving with the product? What benefits have you realized?

Sending large files. Working on items that have lots of working files. Benefits are knowing who and when the files are being opened and received.

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Hightail review by Jeffrey K.
Senior Video Producer
Enterprise
(1001-5000 employees)
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"Good for sending recieving large video files!"

What do you like best?

I like how easy it is to send files with hightail - when clients request their own copies of videos we've made, it is easy to upload to hightail and send over to them. Also, its nice that the links can time out so the file isn't living online forever.

What do you dislike?

I've only used hightail for file sharing, and there is nothing to dislike about it. Does the exact job it is supposed to do, and does it well. There's not really anything i would change, or anything I have a problem with!

Recommendations to others considering the product

If you want a good solution for sending large files, works great!

What business problems are you solving with the product? What benefits have you realized?

We create videos - sometimes we need to send these videos in high resolution to people outside of our company so they can download. Hightail makes it easy for us to send, them to download, and then make it so the file isn't living online forever.Fast, easy service that makes file transfers easy for everyone!

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Hightail review by Jorden B.
Digital Marketing Director
Marketing and Advertising
Small-Business
(11-50 employees)
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"Hightail (Formerly YouSendIt) Has Nice Features Despite a Saturated Market"

What do you like best?

The collaboration side of the service Hightail provides is great for small agencies or freelancers who are looking to streamline their review, revision and approval process. While Hightail provides many of the same services as larger competitors, it has always been a dependable file sharing and collaboration tool.

What do you dislike?

The competition is steep, and generally does more overall. While the file sharing is great, security is pretty sound and collaborative tools fill a specific need, we often finding ourselves using bigger services like DropBox, Google Drive or Microsoft SharePoint simply because they offer the same services Hightail does, but integrate with far more of our other necessary business tools.

Recommendations to others considering the product

More integrations for popular collaboration tools – e.g. Hipchat, Slack, IFTTT, etc. Competitors offer these and they help greatly in collaborative efforts.

What business problems are you solving with the product? What benefits have you realized?

Sharing large documents (.TIF files, 4k Video, etc.) that designers rely upon is easy as ever with hightail, and the UI is friendly enough that even novice users can manage without issues. It's a solid choice for file sharing.

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Hightail review by Jonathan F.
Mechanical Designer
Machinery
Mid-Market
(51-200 employees)
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"Fairly Simple to use"

What do you like best?

It is extremely easy to upload documents in bulk. Files can be shared back and forth very easily with little management needed. You are able to view documents online without having to download and can even comment in sections where needed.

What do you dislike?

One thing I dislike is that, for some reason, I have difficulty signing on sometimes and saving the link to my favorites bar (to work correctly). I believe this to be more of a user error than problem with the product.

What business problems are you solving with the product? What benefits have you realized?

We use it for supplying technical documents to a special technical document writer. Our contractor is offsite and this allows us to quickly have documents updated and allows us to transfer different file types that we need. Many of our files go from pdf to InDesign and it allows us to transfer full folders to keep InDesign documents intact.

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Hightail review by Michael F.
Owner
Fine Art
Small-Business
(Myself Only)
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"Hightail is GREAT!..."

What do you like best?

This is a WONDERFUL service for delivering large files...Email systems sometimes 'choke' on files over ten megabytes, depending on the ISP. Hightail is the perfect solution to send them with.

What do you dislike?

I like everything about Hightail...It's quick and easy to use and is JUST the thing for sending files that are too large to be sent by email...

Recommendations to others considering the product

I ALWAYS recommend Hightail to everyone needing to send large files that are too large to send by email...

What business problems are you solving with the product? What benefits have you realized?

I use Hightail to send large files, usually photographs, to clients and friends...it's easy to use and stores your files as well...and even better, it notifies you and the recipient when the files are delivered.

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Hightail review by Rob S.
Information Technology Supervisor
Law Practice
Mid-Market
(51-200 employees)
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"Easy to use, but very slow upload & slow support response"

What do you like best?

It's easy to send files and view an audit trail of receipt/download, etc.

What do you dislike?

The upload speed has become atrocious. It also took 3 attempts to contact support before receiving a reply that they even received my inquiry. Attempt one was by phone, and I left a message with my contact info. Attempt two was by website to their "sales" division. Attempt 3 was via the support email on their website.

Recommendations to others considering the product

If upload speed is a factor, look elsewhere.

What business problems are you solving with the product? What benefits have you realized?

We use HighTail to send legal documents to opposing counsel, experts and other non-partner entities. We began using HighTail when it was YouSendIt because it was fast and economical. However, it has become very, very slow on uploads and the cost per seat is twice what we pay for Dropbox.

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Hightail review by Natoya C.
Director Of Operations & Administration
Small-Business
(11-50 employees)
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"Hightail for faster transfers"

What do you like best?

the ability to share large files with a single person or multiple people. I also love that easily drag and drop files on the website. The ability to organize the files by project is a true benefits barbecue I am able to limit access.

What do you dislike?

There is not a lot that I dislike, however I do wish the filing process was easier. Uploads and sharing are my main functions and in respect to those capabilities I have no complaints

Recommendations to others considering the product

Great product

What business problems are you solving with the product? What benefits have you realized?

File sharing has become simplified without being rejected my server for being too large. I also have to ability to set perimeters and security setting for the document being shared

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Hightail review by User
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"hightail it to hightail for collaboration"

What do you like best?

Hightail makes it easy to bundle document handoff and delivery with easy storing and synchronization and makes it way easy to do team collaboration. We use it for videos and documents when we share as a team across locations. It's nice to be able to audit and see where changes occured and it's valuable to know who' is touching what, when. It's nice to be able to have a platform for all types of documents, not just word but pDF or video files adn photos.

What do you dislike?

Price is restrictive for some and for those who use outside the office, it can be challenging to get support if you don't pay for the support.

Recommendations to others considering the product

Might want try it and also Dropbox or WeTransfer as well, depending upon your needs. We use all three.

What business problems are you solving with the product? What benefits have you realized?

Team collaboration acorss the miles. Sometimes it becomes challenging and I just stick to Dropbox or a file server.

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Hightail review by Derek L.
Web Developer / Designer
Internet
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"Work with China? One of the few ways to share massive files."

What do you like best?

Works in China!

Tons of data. No expiration. Good price. Good software. Good service. And Good speed. Massive 25GB send limit. It's an overall great value.

Oddly can't find any alternatives, yet. There are so many walls with other services.

What do you dislike?

To be honest, I don't really know. I only use this to share files. I don't use the collaboration software. :/

Recommendations to others considering the product

It's probably really good regardless of what country. Dropbox is lame because it uses people's quotas, so forget it if a client doesn't have a paid account. Google drive has lame limits. And WeTransfer expires.

What business problems are you solving with the product? What benefits have you realized?

Needed to send and share large design files to China. We tried many things, including setting up our own servers. This is just easy.

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Hightail review by Eduardo M.
Estagiário de E-Commerce
Enterprise
(1001-5000 employees)
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"A decent trasnfer program with some flaws"

What do you like best?

Hightail offers a good amount of different security tools to help the user have a safe experience while transfering documents and files. The interface is quite simple and straightforward, with easy to use tools and informative notifications. It normally works quickly and effectively without bugging and glitching to much.

What do you dislike?

One of its main flaws is the fact that it does not support many common file types, limiting the user experience to a certain range of files. Also, the log-in process can be quite frustrating if the user isn't accustomed with it. Finally, another problem with hightail is that when using Hightail, you can't view a file before downloading it, which is quite useful when you are not sure if you really need to save that file.

What business problems are you solving with the product? What benefits have you realized?

Hightail was helpful when I needed to transfer microsoft word and excel documents to my clients and co-wrokers. I found out that Hightail can really save up my time and make things a lot easier when communicating important information with other people.

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Hightail review by Administrator
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"Useful if you know the tools"

What do you like best?

I like using hightail to send large files that cannot be sent over email, however it took me a while to learn and navigate. I think that if they had better tutorials set up you would easily be able to use it and make the best use for you or your company

What do you dislike?

Not enough explanation of setting up files, and getting started. Took me a little trial and error to figure it out.

What business problems are you solving with the product? What benefits have you realized?

The most useful tool of hightail is being able to send larger files through this program and have them all in one file for you and the receiver to see. It is similar to dropbox but you can invite specific ppl only to view your file and they stay in organized folders that make it clear to find.

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Hightail review by Cindy M.
Business Builder
Health, Wellness and Fitness
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"Hightail file transfer"

What do you like best?

I like that it's easy to use and there's a free option if your file is under a particular MB size. It's saved me a lot of time and hassles. Plus I can walk a client through using it versus meeting up with them to get a disc or flash drive.

What do you dislike?

I dislike that the max file size is 250 MB. I believe when I first started using the program it was only 50 MB though, so this is an improvement. Although, I'm a graphic designer, so often times my files exceed this size amount. I also dislike that I can't drag and drop a folder to the program.

Recommendations to others considering the product

I like the program. It's easy to use. I have a client that got the paid version because the files they send me often exceed the max MB size. I've taught very computer challenged individuals how to use this program successfully, so that's definitely a positive thing.

What business problems are you solving with the product? What benefits have you realized?

Before I found programs like Hightail and We Transfer, I would zip my file and upload it to my website and send my client or the printing company a link to download the zipped file. Or I would have to burn the files to a disc or put them on a flash drive. Hightail saves me time and steps. It also keeps my files more secure because anyone could've discovered and gained access to my uploaded website file. And it saves me the expense of discs and flash drives that often would disappear with my project. Hightail also notifies me when files are uploaded and when the client has downloaded it. I like this so I know the customer received it and I can follow up appropriately. It also makes my life easier when there's changes or an image or font isn't working correctly and I need to resend a component. The customer or vendor can see the file and immediately let me know if there are issues and I can fix it and re-send in minutes versus a whole big process.

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Hightail review by Christa C.
Director of Marketing Merchandise
Printing
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"Simple for my clients to use..."

What do you like best?

Hightail is a very simple way for our clients to send us concept ideas for projects. It is vitally important for us to be able to explain to our customers how to send large files since we accept work from outside of the professional design and marketing industry. Our favorite projects are the new, small start ups who may not have in house graphics or marketing yet. These clients are energized, motivated and they know what they like, but they need to be able to show us. Hightail is a brilliant service and the first of such software types that I recommend.

What do you dislike?

Many clients do not want to create an account, even though it's free! Other than that, I can't think of much to dislike about Hightail!

What business problems are you solving with the product? What benefits have you realized?

We've solved the problem of large image file transfer non professional artists and designers. With Hightail we can work much easier with our clients who are not versed in illustrator or other graphics programs. We can easily share proof decks, look books and custom catalogs. Hightail helps us to help our clients look good and make money!

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Hightail review by Douglas A.
Director of Operations
Investment Management
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"Hightail is a Premier File Sharing Platform"

What do you like best?

When I have a file too large or secure to send via email, Hightail is my go to answer. I love the ability to upload files, and share them with my intended customers securely and password protected. The added ability to set how long files remain available for download access is a powerful feature that I use often.

What do you dislike?

I would like to see an interactive calendar made available upon login, with representations for dates files were sent, and warning indicators for expiring file dates. Some easy and intuitive calendar tool for quickly tracking activity.

Recommendations to others considering the product

If you require an easy and secure tool for sharing , protecting, and managing large files over the internet, then give Hightail a try. You'll be glad you did.

What business problems are you solving with the product? What benefits have you realized?

We often have large files that if sent through email, would get rejected or create problems for the recipient's email service. Hightail is the perfect solution. With just a few clicks, I can upload, and send my clients access to these huge files via down load links in an email. The upload speed is fast, and the respective emails reach my customers' inbox almost instantly. I love Hightail.

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Hightail review by User in Broadcast Media
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"Best Collaboration and File Delivery System"

What do you like best?

Hightail is freaking awesome! I love that it is the most reliable service I've ever used for sending out large files and I dont have to worry about things disappearing or people moving files around like I've experienced with Dropbox.

What do you dislike?

I dislike that the user interface seems a little hard to navigate at first. It's not as simple as I would like.

Recommendations to others considering the product

Hightail is a great service for anyone looking to send large files to people that dont fit in an email. I really appreciate the way they've helped us build deeper connections with clients.

What business problems are you solving with the product? What benefits have you realized?

I work in audio, and we send very large files almost every day. This service allows us to safely deliver large files to clients as simple as an email would.

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Hightail review by Ricardo M.
Sales Director
Telecommunications
Enterprise
(10,001+ employees)
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"Decent file sharing platform"

What do you like best?

What I liked best about hightail was it's good amount of security measueres that help create a safe place to share important files and documents online. Also, Hightail's unlimited storage and bandwith is a really useful feature to have. Finally, the fact that it is a really simple to use, straightforward software creates a gentle learning curve.

What do you dislike?

Hightail has some flaws that can hinder a little bit the user's productivity. The fact that it does not show the size of a file when you are uplouding and it's poor mobile support are two things I disliked about it. In addition to that, Hightail has a limited range of files that it supports which makes working on it a little bit harder.

Recommendations to others considering the product

Make good use of Hightail's unlimited storage and bandwith, but make sure you check the file type you want to store or share before uplouding because there are some file types that Hightail does not support.

What business problems are you solving with the product? What benefits have you realized?

I've used Hightail to share .xslx, .docx and .pdf about mty current project with my employees. Overall, hightail facilitated our collaboration, creating a more eficient working environment.

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Hightail review by Kristin B.
Retail Product Manager
Retail
Enterprise
(10,001+ employees)
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"Easy to Send Files - Confusing to Download Files"

What do you like best?

Hightail easily allows me to send large files to multiple users -- it also provides timing while it is sending files so I can coordinate correspondence. While this does not seem like a big thing, when working with large files and big groups, it make it easier to let the group know when the file will be there and prevent confusion and additional emails.

What do you dislike?

When up against firewalls, it can be difficult to download the files and you need to come up with a creative work around. The email that is being delivered (to the individual receiving the file) is also not simple in saying, download me! Also, files have the tendency to go to spam depending on filters.

Recommendations to others considering the product

You should at least give it a try -- the overall functionality of the product is wonderful, and will help make your life easier when collaborating on large scale projects with multiple people.

What business problems are you solving with the product? What benefits have you realized?

Hightail is incredibly beneficial for groups that know how to use the software -- I cannot explain how quickly we can move large files between each other, leave notes, and collaborate. This software has been so helpful in sending multiple large files at a time. What would have taken multiple emails over hours before can now be done in minutes.

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Hightail review by Shaina S.
Senior Account Manager
Marketing and Advertising
Small-Business
(11-50 employees)
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"Hightail allows for easy transfers in a busy work environment"

What do you like best?

I like that it is simple to use and it allows me to send transfers over easily. I use it when I have to send heavy files to clients. I also ask people that i work with (influencers) to send over files through Hightail when they are sending movies or high quality photos. When I need something to be sent through really quickly, I use Hightail and it's nice because it doesn't always require me to be a member. That way, I just use it when I need it for quick efficient things like sending files through.

What do you dislike?

There isn't anything in particular that I dislike, but the file sharing could be done a little quicker. I don't like that sometimes I have to wait minutes to send through heavy files. I wish that more people were on it so that it were more universal, but since only a few people know about it, I notice using other file transferring sites such as WeTransfer. It would be nice if there was an option to connect it to e-mail. That way, if I just connect it, it can automatically be used.

What business problems are you solving with the product? What benefits have you realized?

Benefits: Easy file transfers made simple to use, even for people who don't always use it.

Business problems: Not enough people on the platform. Since there aren't too many people using it, I don't stick to one file transfer site, but use a ton of alternates if need be.

Helpful?