What do you like best?
The best part about Hipchat is its simplistic GUI. You will find everything on one page. The page is very well divided into Rooms, people, chat content and Members involved.
It is very easy to find any room(group) or people by just scrolling up and down. Once you select any group, you will be able to see the members of it on left side. Even availability status is provided.
It also provide file sharing option and large amount of text which is not supported by many other chat apps.
Another best thing is it keeps history, so no hassle when finding some conversations. Search history tab is great help for that.
Its Web as well as Desktop app, both are awesome!
What do you dislike?
Hipchat is simple and just does everything what an Chat app is supposed to do.
According to me, I don't have any thing to dislike it, but yes more emoji's will definitely make chatting more fun at work.
Recommendations to others considering the product
Use it and you will love the way it works. Simple and best. Best for team interaction and information sharing.
What business problems are you solving with the product? What benefits have you realized?
Conveying any message is very simple, just post in the group and its pops up so very less chances of any one missing it.
Every time we just can't go to other desk, so its very handy for small talks and file sharing.
Even at different location conveying messages has become easy. It also save lot of efforts during calls.