Hippo CMMS Reviews

Great value for a CMMS software. Flexible enough to do what we need to do. Easy for my team to use.

Better mobile app would be nice. Also, easier way to see history of work orders for a specific location would be helpful.

Take it for a test drive. Works great for my needs and I recommend it to lots of folks. Just have to use it a little to see if it will do everything you need it to do.

Streamlined our work order process. Allows for reporting on recurring issues. Provides feedback for requestor once work has been completed.

Ease of submissions for work orders by requesters. Tracking progress of work orders. Pulling history reports via locations. Having a single means of work order substitutions, with gathering information via fields required by the form.

No mobile app. And unable to input times for reoccurring tasks, or give time frames to auto generated items. Not currently able to have a work request span facilities. Not currently able to implement a "facilities scheduler" type of interface, have been told it is in the pipeline.

The more information, locations, vendors, equipment; you are able to put into the system the more useful the system will fit your needs.

Better able to manage how requests are submitted, and the information needed, by requiring fields to be filled. Better tracking of man hours, and submission history, via location or requester. Has drastically reduced the amount of word of mouth, work order requests.

We have benefited by haveing better accountability of submitted requests, able to accomplish more work completed, by better planing and scheduling of repairs. As well as tracking history of repairs to specific equipment; and defining specific locations of repairs needed.

The best thing about Hippo is being able to track daily jobs, monthly breakdown with reports, picture attachments on jobs inserted into the system

Sometimes it can be a bit slow at times but that can be in with phone signal dropping, on the reports if a person closes a job in someone’s name it comes up on the reports that the person that closed it done the job

It’s a brilliant way of tracking jobs that have been completed, then scheduling in bigger jobs & keeping track of hours & costs

Easy to use for technician and service manager. Great inventory and asset tracking

Setting up new user permissions can sometimes be difficult.

Great product, support, and ease of use compared to other CMMS software

Tracking inventory was a manual task on a weekly basis, now as parts are used they are automatically tracked. Keeping track of work orders we were using an excel based product and was easy to miss a work order.

Easy to use interface. I like the different options: dashboard, list, etc.

Poor mobile support. It would be really nice to be able to walk around the restaurant with a mobile device.

Its a great way to record all your work orders.

It's nice to have a consistent way to communicate facilities needs.

Its pretty easy to use and train other people to use.

We understand they are growing and have hiccups. There are a few things we are requesting that they are hopefully working on.

We are addressing downtime issues on a scheduled basis and we are able to generate reports properly.

The ability to change work group to send work orders to proper areas.

Having to tag every name for work unit in resources.

Maintenance Calls and Preventative Maintenance

The ability to track work orders and the ability to schedule and track costs,

At this time i do not have a dislike. The use of the program is a great benefit.

scheduling the work order. Being able to track the work order

It has been helpful for submitting and tracking work orders. Also user friendly for all staff.

Have not been able to delete scheduled work orders that we no longer need.

Use primarily for work orders.

The system is very easy to use and can be customized according to business needs and size

Nothing. I have worked on numerous different platforms for CMMS's. This is a very detailed and easy system use for a requester.

Ask questions with all vendors you are considering. Compare with HIPPO and you will be amazed

The system gives me the ability to monitor the production of our workers and vendors. This gives me the real time notification every time a work order is requested and when it has been approved. It also gives me notifications every time one of our employees and vendors does any work to towards the work order. This can also be customized to fit my needs.

User Friendly and easily adaptable for any type of Use. Easy to access support when having issues.

Support is not always as fast as we need.

Benefits are in the tracking and documentation of the Software. Works well for tracking on a weekly, monthly and yearly basis as needed.

With Hippo i can program or automate the reports when generating them. Also from my mobile device I can make updates in real time.

One of the negative things that Hippo has is that the function of predictive maintenance is not available and this has caused many delays in my work.

If you're starting with CMMS I highly recommend Hippo since you save a lot of money in addition to its ease of use.

The problem I could solve using Hippo I can accurately track my inventory parts. This has enabled all staff know when and how to apply new parts through the relevant vendor information.

Easiness to track work orders is a huge plus with the program. User friendliness is something that was promptly noticed in comparison with other programs.

Some glitches are still being noticed and worked out with the HIPPO program since the upgrade to Version 10. Only small things have come up that are not working properly such as multiple equipment model names of the same model showing up when only one of each should be available.

HIPPO CMMS is very user-friendly and is easy to navigate for those who are not as computer literate.

We are reducing the amount of paper transactions where they can get lost or ruined. By directly imputing reports and documents into HIPPO, we are able to reduce the risk of important documents getting lost. By using HIPPO we are also ensuring that everything that needs to be done is getting done and nothing is forgotten. Before using HIPPO, important practices and required maintenance inspections were likely to get forgotten where as now the timely scheduled work orders pop up to each of our facilities and are not forgotten. We have seen improvements in the

Hippo is so easy to add equipment, build PM's, and get the reports you need. Also, the support desk is outstanding! Every time I have a problem or am not sure how to use a section of Hippo I get friendly help, Thanks to my Rep Mel Motoch, she is a great asset to the program and your team!

I would like to see a purchase order feature added so we can automatically get a PO to kick out when we reach the minimum parts on hand.

Get as much information uploaded from the beginning or you will be adding it one piece at a time.

We never had a documented PM system on hand. Hippo is allowing us to build the PM's where we need them and track the progress.

I like that when I email the technical support team they get back to me extremely quick.

I dislike that when I am using the extract it use to be an option to export straight to an Excel from, but now it is gone and the only option is to export to a CVS file.

We now know how many work orders that are being completed throughout the whole month.

I got my training with Mel Motoch and she has always been so helpful. She explains things thoroughly and accurately. She makes sure you fully understand the "why" and the "how to" of the different aspects of the program features. I really love the fact that this program is so powerful. I am still learning how to use it but it has so much potential. There are so many great features. The more I learn how to use it the more I like it.

I didn't think it was user friendly enough but when we updated to version 6 I found it a lot more user friendly,

so that would have been my only issue.

There are a few things I would like to see the program incorporate.

It is a program that can certainly facilitate the organizational aspect and control of the different areas of maintenance in any buisiness. I like that you can keep track of everything that is happening in your enterprise. It makes it easier to keep track of and control the maintenance of everything.

We no longer have the janitors sending us work orders on paper. This is a big plus because often times these papers were being lost in transit and this made it impossible to keep track of what was being done at the schools. Now we can see how many times we get the same problem with certain repairs.

I like being able to manipulate and change my locations, add equipment, and keep repair parts as a link within the equipment lines. Using pictures is extremely helpful and valuable, I get to pick the pictures so I know they are right.

It is a bit slow to update to update when I make changes. It also sometimes take quite a few minutes to load the pages when my technicians are trying to get work done. I have not had good with the mobile link on my iPhone.

Hippo is a good product that is bringing our maintenance department into the digital age. The products are great, training is good, the ease of use is often self explanatory, and it is less expensive than competitors.

I am now able to track work done on individual pieces of equipment. we used to just "remember" where work was being done. Know we can track individually. I can also track word done at the individual venues we have, keep a tab on time, and bill them appropriately.

Ease of use, notification process through email. Price also plays a big role on this selection.

I can not collect data or values under the DATA column of the work order task field. I have to document all as founds or values in the summary section of the work order.

Good price

I track all Environmental Regulatory requirements with Hippo

I like having a central place to have work orders put in and the multi facilities capability, all staff are able to input issues and then our team can book and plan accordingly. I like that HIPPO can track costs and provide easy reports and charts to track cost and labor.

Initial input and location tracking is tedious, and as a facility changes it is hard to update in house.

managing time and allocating cost and cost control. Real time evaluation of cause and effect with time line management of repair work and construction time lines.

It's a CMMS software program that is online based

Wish I could simplify things. Don't need locations,floor plans,sections....

It works well for CMMS

I like that HIPPO is easy for our customers to enter their work requests.

I don't like that the device name is the key identifier for equipment this make it very difficult to manage device like hospital beds for example when there are hundreds of them. Something like an asset number would be a far better identifier.

I think HIPPO is a good tool to basic maintenance management.

HIPPO helps us manage maintenance work in multiple sites. Allowing us to see what work is requested and what's being completed remotely.

"It's the one tool that i use which enables me to drive productivity, efficiency and really have a grasp on the maintenance work. It really helps link some of my goals, objective and metrics in a meaningful way that I can report on."

If I am being completely honest at this point in time I haven't really found anything I dislike about Hippo So far everything I've needed it to do it has done.The only thing is at times the system seems too slow.

I have people calling me to know more about Hippo. I strongly recommend this product to any one looking to take their maintenance to the next level.

Streamlining the way we manage work orders, control our processes and gain real-time access to critical reporting metrics.Knowing our operations inside and out. See what's coming with detailed asset data. Identify problems and prescribe solutions.

Hippo CMMS is user friendly. Easy and really powerful tools for building maintenance. Keep things sample is the key word. Plot location is great. Great technical support. Training videos for new users access all the time is really great high standard. Really detail manual available for all function and features and it's easy to access. Mobile and iPad version is great feature.

Size of IDTags is one 100kb is not ideal. It's to small for comfortable use. Sometimes a bit slow due to web platform, but nothing crazy.

Fully recommend.

Keep maintenance of our buildings in one system and really sample. Maintenance log track, preventative maintenance. QR codes.

The simplicity of setup and user friendliness. Our staff are extremely happy with the ease at which it is to use the system.

I have yet to come across any glaring faults with Hippo. Our engineering staff and employees we have rolled it out to for demand work orders have nothing but great things to say about the product.

Much more user-friendly than any other work order system I have used

The organization of equipment, parts, PMs and Demand WO's has greatly help us streamline our building services. Rolling the system out to employees has greatly improved our communication/productivity.

Still very intuitive and facility orientated. Mobile application is great.

Ever since the new version it seems very glitchy which is extremely frustrating. User set up and reporting functions are not very intuitive. Hard to tell which selection to select for the user. This area needs to improve.

not at this time

Hippo provide real time accurate status of my facility maintenance while still maintaining flexibility.

The ease of use and the build up of your program as you go. Also the ability to get everyone in the organization to be part of the idea of preventive maintenance.

Starting from scratch is always hard but in the long run it is worth it.

keeping up with preventive maintenance

Hippo CMMS is a great Facilities Database

Not a database for Biomedical engineers.

Just know what you need and want. Hippo is great but may not be what you need.

A good work around from Facilities Dude or Minuteman.

Ease of use for multiple users. Mobile usage, direct notification to group of persons

Reporting is a little difficult to pull all data. The extract section of the program is difficult to understand.

Damaged equipment timely reporting. Use the program to track turnaround time on damaged equipment. From time of notification to time of repair.

HippoCMMS is one of the best software programs I have ever used. It is simple to operate and I love the reports.

I would like to have more features for vehicles.

You will not regret your decision to go with Hippo CMMS

I love the technical crew, they have answered every question I have had without delay and have resolved any problems I have had along the way.

We found the staff at Hippo to be very helpful when initially setting up the software. The training was excellent and the trainer was very knowledgeable about the software which made it an easier task when we didn't have any experience with a CMMS

At this point we are a year and a half into the use of Hippo and I can say we haven't found anything that I would say we don't like,

In the past we have always relied on paper files and human memory to use for maintenance records. It is so much easier to go back and look at the history of a particular machine center to track any issues that may be repeating and may require additional thought about how to prevent the reoccurrences.

Hippo is easy to use regardless of someones computer abilities. It's also incredibly easy to customize for each property.

We've been able to create a single "to do" list by using Hippo and can tie all of the work we do to specific areas of our buildings or specific pieces of equipment. When running reports in Hippo, we're able to quickly see where we spend most of our time or what pieces of equipment have been problematic for us.

The inventory part of Hippo also allows us to ensure we don't run out of frequently used items. We even get automated reminders when stock runs low.

One year into using the program, I inquired about adding three more properties. This was done easily and quickly by the Hippo Team and I can now keep track of four properties from a single platform.

Anytime I have had any issues or questions, I have always gotten an immediate response from a real person - no automated responses here.

It's a bit clunky to use on cell phones. A designated APP would make this much easier.

Scheduling preventative maintenance has been the biggest benefit to us. Also, the ability to submit and track work orders is key to make sure work is getting done on time.

We also had some difficulties keeping track of contracts and inspection documents. Hippo has the ability to upload all of these documents to a cloud and becomes accessible from any computer and has reminders for when contracts are due to expire.

Hippo has been the extremely easy to get up and running and my staff has easily adapted to it with little training.

Tech support 24/7 I would also like the ability to have statements added to all work orders for quality assurance reasons.

If you need 24 hour support may not be for you. System is simple but if you have high turnover support is not available after hours.

Honing in on mechanical issue that create down time.

Floorplans and ability to see visually where problem clusters are occurring

-number of layers to navigate to get to info that want

-price

Price adds up fast for the features that want/need

classroom installation and maintenance

I like the easy navigation of the website and the software is user friendly.

Uploaded wrong picture for screenshot but unable to go back and change. Does not have standardized templates for equipment task on common pieces of equipment.

Hippo CMMS is a great program for managing the owners assets, documenting service provider and internal PM work. We also are very happy with web based software and mobile applications that allow data input almost anywhere.

Better documentation of resources work history.

Easy communication / Buildings cataloged

Many steps / not a very user friendly GUI

We are solving our inventory issues and PM issues. The benefit is that we save time and money.

I like the heads up notifications that it gives when a pm and or a task is due

when i do not have the credentials to change some things in the system because i am not the administrator

we are solving on time pm demands we are also making our work performance better between both facilities .

The graphs and how easy is to do a work order/PM

A lot of bugs, have problems (sometimes) with reports (resources)

With Audits, not that we have all the reports in order is very easy to access a certain PM (schedule work order)

For me, the floor plans. They make it extremely easy for new employees to learn our equipment, buildings and processes.

Missing the ability to set up meter readings to be input to trigger work orders.

The floor plans make this product standout from others

Unplanned equipment downtime.

its easy to use and for the most part the easy for the staff even the computer illiterate ones

that the new web page did not automatically switch over. this has created more work for me and my staff

keep track of the dollar and is really nice for pms and maintenance. for the most part we receive the wos right away and with hippo some repairs are completed within 30 minutes from being imputed by site staff

The system itself can be easily customized according to your needs. The dashboard design are very smart in the eye of both user and client. As a user, easy to understand same with easy to work with considering that a proper control in the side of the client are in place. The support of each officer I had are awesome really

Schedule workorder not be in display of not yet in due date. Or my understanding is wrong.

Defining priority in at least 5 levels. Priority 1 emergency Priority 2 Urgent P3 - P5 with time in log and due

Honestly were just new user and did not expert yet in using Hippo, but the essense of using a define system in Facilities Management industries really give us an edge in this services

Two things I like best - The price point (fraction of other CMMS), the user interface and the ease of support.

I dislike the rare, but untimely server issues. Guess it can't be perfect!

There are other, more complete systems out there. But when comparing price point to features, this CANNOT be beat.

Before we implemented Hippo, we had no PM program to speak of. Now, not only do we have a PM program, but we also have a Predictive maintenance capability, strictly because of the date we have gathered.

Hippo is useful for maintenance tracking work orders. This system help us in giving and assigning jobs to our staff.

Need to be more user friendly. Should be able to print out reports, open or pending. The graph representation needs to be more easy to understand for user.

Useful in tracking work orders.

We were able to list down all work orders in our property. We were able to keep eyes on pending jobs, who did the job for review.

One of the best features is the ability to sort and find. Being able to export into excel and then use the sort and find functions really helps.

There isn’t a good way to purge the system so that if I want entries before X date to be deleted or marked as done I can’t find a way to do that.

Maintenance organization.

It has very goog tracking abilities, and reporting sections. It is easy for users to put in work orders and notification works well when a work order is in progress . The equipment logging is great, you can track and log every aspect of equipment , from beginning to current status. You can see all the work completed on equipment and the person doing the work. and pictures of the equipment and asset tags. The users are able to pick from a drop down menu to list exactly the equipment in needing repair. The PM module is very helpful to tie PM's to the right equipment individually and in a group.

You can't delete duplicate work orders, and the equipment section is cumbersome to use.But the facilities section where the equipment and and plotting is, it requires to redundancy. There is not any real understanding of why the information is needed by hippo program. you fill out the line item and then you have associate other areas to that line item and it does not associate with the line item that is being input.

Allow a lot of time to set up and train users

work order reporting and tracking

Live meetings with Earl.--------------------------------------------

Nothing.-------------------------------------------

Ease of use and set up

Maintenance history on our equipment. Being able to track our ROA.

Efficient and timely service with solution to the problem. Explains the remedy required and do their best to provide the best possible solution.

Nothing. Everything I found is at its best.

Fully recommend it all concerned.

-General Maintenance.

-Preventative Maintenance

- Inventory control.

-Maintenance record.

I like the ease of use. The initial learning curve is minimal. Once you upload all of your equipment and pms the process is pretty much set.

I wish you could add parts in the work order. Example: As I work on a piece of equipment and I replace apart that is not on the parts list, I would like to be able to add it in on the work order and have it automatically populate the parts list.

Shop around compare features and price points. Do you want a local setup which is more involved or a setup on a server with backing from the cmms team. I like HIPPO due to the fact the data is stored on their end so they save it and back it up but you still have access to download the data at anytime.

Scheduling preventative maintenance tasks and tracking.

It's simply to use after the initial setup. Hippo offer a lot of help to get you set up and running which is great. I've found it excellent for our companies uses. It helps us to easily keep on track of all our maintenance needs and its easy to navigate.

There's nothing I particularly dislike about hippo. I've never had any issues with the way I use it. It fulfills all of my needs. However, it would be great if they could make hippo available for use on other web browsers.

The more information you add when setting up the program the more useful it will be. It's worth taking the time to do this.

For us, hippos solves the problem of keeping on top with all of our daily, weekly, monthly and yearly maintenance needs. Nothing gets missed anymore and its easy to add new maintenance schedules when new equipment is added.

I like the speed at which the software was setup and ready to go.

There are a few interface changes that would be nice

We are still too fresh into the software to have realized anything yet, but the ability to get our PMs scheduled and prioritized is a big help.

Hippo CMMS was easy, very user friendly. I was able to manage the maintenance of over 1000 pieces of equipment with ease.

Reports sometimes took some tweaking to get what I needed but that was mostly my learning curve.

Take your time and learn the system, it is easy but when you are first starting out it can be daunting. It took us about a month to get all the equipment in correctly and plot the points on the map. Once that was done it was smooth sailing

We were a sub-contract with a company that had the Government contract that demanded maintenance reports on a moments notice. I was able to have the reports quickly and accurately

This software system allows an organization to simply organization all the daily tasks necessary in managing an entire facility.

Although the system is easy to use and train for team members to work in, it could be a little more robust in features.

Easy system to use

Completing tasks in a timely manner

We are only one month into our implementation of the system and we're already seeing the benefits. Very user friendly, streamlined, and our experience with technical support has been top notch!!!

I wish you can search a work order by equipment.

Make the switch now.

The two biggest issues we are tackling are communication and being organized. The system has helped tremendously with both issues.

I like how easy Hippo is to submit work orders and check on PM's for our lab. Changing work orders to in progress and writing notes for the next technician is one of the greatest benefits since implementation.

I wish there was a way to compare work orders, PM', and assets to make graphs that could show reliability and other key parameters of the equipment.

If you want more data manipulation of your assets, Hippo currently can't do this. However, if you want a cheap solution that is very user friendly and simple, this is the best product I have seen in the CMMS software world.

Hippo has really solved our work order and preventative maintenance management system.

Work Order management. I also like the fact they offer bar coding. We plan to get set up with this in the very near future.

It is somewhat old fashioned in some screens and not as "smart" as we would hope for. There are some limitations in the software. We would love to have some features be made possible such as Project Management that is separate from simply daily operations work orders. The area where you add Equipment could be more user friendly. It would be helpful to have less categories under and Facility Admin and instead condensing them so that you dont have to keep switching in and out of categories in order to enter equipment or parts. The reports section is good, however, when we are asked for printed reports, it is not easy to read for someone outside the department and it is lacking titles so you dont even know what the report is measuring. Again, somewhat outdated in the format.

We are able to track daily operations with work orders containing hours, specific locations with more precise reports. We now have a way to track labor more efficiently as well.

Ease of accessing stored data. All projects organized and easy to understand. All scheduled work easy to look ahead at. Have found multiple uses for reports

Some functions/names not entirely fine tuned/oriented toward our specific business. It certainly works well, this is a small issue.

Would like to have an integrated PO system

Highly recommend, significant savings were seen within first year

Consistent/reliable work order processing. Ability to recall previous work on equipment allows faster troubleshooting/lower cost

The ease of navigation throughout the site.

There has been nothing that I can think of.

Hippo CMMS has been an ideal tool for our Operations team.

A better control of our equipment has been realized since the first day.

I can find all my equipment and locations with ease.

We started with 3 locations and scaled to 40 and Hippo has been able to keep up with our growth.

Doesn't have the capability for capital project planning and tracking.

Hippo is an easy to use CMMS platform, and continues to improve in quality. Customer service is very responsive. If you are looking for product that is easy for the end user then Hippo fits the bill. Improvements are needed in the area of capital planning for users managing many assets.

Able to communicate work needs across our multiple locations through a single platform. Hippo has given me the ability to communicate and track the progress of work activities at every location.

The preventative maintenance notice alerts to the required employees is great!

Onboarding time seems to short...not to the fault of HIPPO. Alot of info to import into the system. The more time you put into the onboarding the better the end result.

We went from all paper documentation for our preventative maintenance to scanning in our service manuals and having access to all the needed information for equipment(service manual, LOTO, parts list) at the equipment with the use of web based program.

Good grasp of a small business and then expanding using the same software

a lot of fields to fill out to process a demand order

Use HIPPO support staff, they are invaluable to assist with any problems or suggestions.

can schedule work effective

Helps staff know what needs to be done today

I like the old program better is was easier to input things into it.

Can check and see what is left out standing .

The basic platform of Hippo is solid. Was a great system years ago

The updates are basically purely aesthetic and lack any real additions to capability. The updates slow down the platform and have made altering work orders slow which is very detrimental to a platform that is supposed to save time

When hippo came out it was innovative and inexpensive. Now there are several platforms out there that are the same price however provide more features and functionality.

managing work requests from several different departments. Managing costs of labour and inventory.

Its easy interface. Its simple and functional with all the important elements needed. The HIPPO rep was very helpful and patient with us as we have not used a CMMS program before and they offered great advice and support through our decision making process.

So far we like everything we have seen in the HIPPO CMMS

We have a need for Preventative maintenance. As we continue to grow and add new equipment preventative maintenance of our Equipment and vehicles is very important to maintaining customer satisfaction

Ease of use and navigation around the site.

Sometimes difficult to understand the best process for reporting.

Nothing to add.

Managing work orders and understanding maintenance related labor costs.

I love everything about HIPPO. Tracking all vehicles and equipment keeps our operation running smoothly

No bar code option for vehicles or parts

Vehicle/equipment maintenance

Reports and query capacity and effectiveness

I would like more "click and drag" features to ease with fill up of work order results

Highly recommended after being on the market doing trial versions with 3 other software firms

Standardization of PM scheduling and reporting.

Quantification of used hours by department.

I like being able to utalize hippo to plan work orders for the factory.

I dislike the level of "polish" that exists in the interface both on the input side as well as the output side.

The input to the system (what we are going through right now) is a bit clunky and cumbersome. We continue to question why we have to go many screens back to put in the data, for example, when we enter a PM and the equipment doesnt exist, you have to go back a screen to enter the equipment into the system, when entering the equipment into the system most of the time we realize that we have to go yet another step backwards to enter the model in.

As far as outputs go, I think that many of these are "standard" and exist regardless of what industry is using the software, weekly reports of what is coming up, monthly summary of what was completed etc. the UI isn't intuitive and not all of the options for things that we input into the database are options for outputs in the reports or printout's of a WO (estimated effort for example)

we are utilizing HIppo to manage and schedule our maintenance team.

The way HIPPO CMMS allows us to streamline our maintenance requests and work orders has been huge in saving us time and manpower to complete our tasks. Our maintenance technicians receive prompt e-mail notifications when a work order has been submitted and that allows us to get a jump on things much quicker than we normally would.The e-mail notification tool also is sent out when the work order has been completed, allowing the requester to know when the work has been completed and what necessary repairs have been made. Hippo allows us to keep an excellent track record of the repairs and troubleshooting that we do to our facilities equipment. We have just begun using the scan code feature HIPPO offers and it is already paying off huge dividends.

Sometimes when using the back button, the screen freezes and you have to log out and log back in. It would also be nice if we could go back and edit already completed work orders to add additional comments or documents to a work order.

I would definitely recommend to anyone trying to streamline their work orders. The customer service is excellent. Hippo CMMS is very user friendly. You do not have to be a tech wiz to use this at all! Our facility is excited to start using HIPPO's new scan code feature.

Allows us to prioritize our work orders. We can run maintenance history reports on all of our equipment. Can access equipment information in seconds.

how easy it is to use and manage. I can keep track of work items and PMS very easily

sometimes it is slow. the main page sometimes freezes

sometimes hard to enter users

I chose Hippo after researching many other CMMS programs. I was drawn to the ease of use, straight forward workflow. The look and feel is simple and bold. It works both on the computer as well as a iPad.

Clean simple interface is important to me.

I needed our team to "buy in" to a maintenance program. They did this very quickly with very little push back,. Sometime change is not easy. HIPPO has become our go to word. If you have a problem, put it in Hippo.

Cannot add or edit the status the titles in the status column. Would like to change many of these that are particular to our company, industry. We have developed work around which required a cheat sheet. This actually means this.....

Please customize the titles in the status column. We have so many status's that we could use than the ones provided. This was not explained or discovered until we stated using this program.

We provide maintenance support to 32 facilities in 3 states. This has allowed us to be more efficient when scheduling PM's, easier to track staff and most importantly track expenses, receipts and final cost report per project.

Overall cost for Hippo worked in our budget, could have spent much more money for not many more. features.

This has also provided one place for historical records per facility and can cross reference projects with the reporting feature.

The user interface is well designed and easy to use because it is relatively simple. Simplicity runs throughout the system, which also makes start up, at least with the basic requirements, quite easy to do.

Some of the features and logic behind them are not as fully fledged as they might be and don't necessarily follow actual workflows.

We're impressed! In fact, we see a really good 'engine' in the software that, with development, could expand its utility and broaden its market appeal.

New adopter, so still learning the product and all of it's features. However, the reason we adopted a CMMS is to get rid of our disparate paper and Excel based system and ultimately to get much better service history and overall metrics on our equipment so we can make better life-cycle decisions.

The CMMS system offers a very deep layered approach to documenting equipment and the maintenance tasks required for them which allows for a very strong work order system that is easy to understand for many users. Pleasant formatting and visual make for a rather user friendly experience. Technical troubleshooting is easy and caller support is immediately responsive.

The initial setup can be a challenge in places with a large variety of equipment. Some of the layered details go too deep and can get a bit confusing when trying to produce a new regularly producing work order.

Collect the information on the equipment you want inserted into the program before purchasing

Maintenance and documentation of said maintenance has become much more streamlined and brings our organization back into regulated approval with our overseeing legislation.

The program is great to use for setting up PM schedules and getting a maintenance program going. It was quite easy to use when setting up for the first time. The support team was helpful in getting us setup for the first time.

The web app was really nice, but was dependent on wifi or network. This was not helpful at my facility. The ability to upload photos was nice, but wouldnt print out with the work orders.

Great for smaller companies

PM schedules were the biggest problem we wanted to solve.

I like that you can go back and forth and check your work orders and assign them.