Hippo CMMS Reviews

We are only one month into our implementation of the system and we're already seeing the benefits. Very user friendly, streamlined, and our experience with technical support has been top notch!!!

I wish you can search a work order by equipment.

Make the switch now.

The two biggest issues we are tackling are communication and being organized. The system has helped tremendously with both issues.

Reports and query capacity and effectiveness

I would like more "click and drag" features to ease with fill up of work order results

Highly recommended after being on the market doing trial versions with 3 other software firms

Standardization of PM scheduling and reporting.

Quantification of used hours by department.

Efficient and timely service with solution to the problem. Explains the remedy required and do their best to provide the best possible solution.

Nothing. Everything I found is at its best.

Fully recommend it all concerned.

-General Maintenance.

-Preventative Maintenance

- Inventory control.

-Maintenance record.

On site training was the best for me and Mel did a wonderful job.

I don't like that you can't enter maintenance hours by days (ex. 5/25/18 1.0 hours), also once you close a work ticket out you can never re-open it.

time management, simplify

None of the software is best, each have few deficiencies. But, Hippo is very easy to use, apply and simple in construction. Best thing i like about hippo is team hippo, service support from hippo team and the way you guys respond and followup time to time.

At this moment its hard to say about dislikes, yes we can say improvements are needed in few areas.

Most important was scheduled maintenance and inventory. Before, I always had low inventory issues which are solved now.

This software system allows an organization to simply organization all the daily tasks necessary in managing an entire facility.

Although the system is easy to use and train for team members to work in, it could be a little more robust in features.

Easy system to use

Completing tasks in a timely manner

Hippo allows anyone in the company to submit on deman work orders

Creating users is a big pain in the butt

Constistant PMs across the company

Hippo seems to be an excellent value when stacked up against their competitors. Their customer service is top notch and one of the best I worked with during our search for software.

It is still very early in our process. I have not experienced any hurdles yet.

Our biggest discovery so far is we are learning what exactly our maintenance department days look like.

It's a CMMS software program that is online based

Wish I could simplify things. Don't need locations,floor plans,sections....

It works well for CMMS

I like the calendars, task sheets and descriptions.

once the WO is closed changes cant be made.

Tracking assets.

I like the ease of use. The initial learning curve is minimal. Once you upload all of your equipment and pms the process is pretty much set.

I wish you could add parts in the work order. Example: As I work on a piece of equipment and I replace apart that is not on the parts list, I would like to be able to add it in on the work order and have it automatically populate the parts list.

Shop around compare features and price points. Do you want a local setup which is more involved or a setup on a server with backing from the cmms team. I like HIPPO due to the fact the data is stored on their end so they save it and back it up but you still have access to download the data at anytime.

Scheduling preventative maintenance tasks and tracking.

Affordable, flexible easy to use interface

Internet based; we have limited access to the web in our environment

Hippo is an economical software

Tracking work orders, establishing baseline expenses for maintenance, generating planned maintenance tasks.

In the year or so we have been a customer we have seen some fairly nice updates. Tech support seems very knowledgeable. Setup was awesome.

Not much - a little more turn on and off of functionality would be helpful.

For the money this is a great product!

Keeping all of our maintenance and manufacturing support and manufacturing engineers on the same page is key.

Hippo has been the extremely easy to get up and running and my staff has easily adapted to it with little training.

Tech support 24/7 I would also like the ability to have statements added to all work orders for quality assurance reasons.

If you need 24 hour support may not be for you. System is simple but if you have high turnover support is not available after hours.

Honing in on mechanical issue that create down time.

One of the best features is the ability to sort and find. Being able to export into excel and then use the sort and find functions really helps.

There isn’t a good way to purge the system so that if I want entries before X date to be deleted or marked as done I can’t find a way to do that.

Maintenance organization.

We have 5 different companies in 5 different cities in the USA and Canada. Most run similar equipment. Hippo let's me create a maintenance template and use the same template for the same machines in different cities.

Silverlight...but fixed now with version 6.0

Some of our facilities are 7days 365 a year and we need to be able to schedule the maintenance to suit. Other facilities are 6days and hippo give us the flexibility to schedule them as well

The affordable price, the awesome customer service, and the endless functions.

The onboard time (takes a lot of time and effort to set up, though I am sure that is the case with all CMMS's), and the customization could use some work.

Hippo CMMS is the best "bang for your buck" around. The setup period is extensive, but worth it in the long run. The customer service is great, and always quick to get back with you when you have a question. They provide everything we need in a work order system, and the ability to create PM's is awesome. They roll out updates (for free!) and are always looking to improve. I cannot recommend this product enough.

Going away from post-it notes and email, we have been able to streamline our maintenance team, and increase productivity.

It has very goog tracking abilities, and reporting sections. It is easy for users to put in work orders and notification works well when a work order is in progress . The equipment logging is great, you can track and log every aspect of equipment , from beginning to current status. You can see all the work completed on equipment and the person doing the work. and pictures of the equipment and asset tags. The users are able to pick from a drop down menu to list exactly the equipment in needing repair. The PM module is very helpful to tie PM's to the right equipment individually and in a group.

You can't delete duplicate work orders, and the equipment section is cumbersome to use.But the facilities section where the equipment and and plotting is, it requires to redundancy. There is not any real understanding of why the information is needed by hippo program. you fill out the line item and then you have associate other areas to that line item and it does not associate with the line item that is being input.

Allow a lot of time to set up and train users

work order reporting and tracking

I like being able to utalize hippo to plan work orders for the factory.

I dislike the level of "polish" that exists in the interface both on the input side as well as the output side.

The input to the system (what we are going through right now) is a bit clunky and cumbersome. We continue to question why we have to go many screens back to put in the data, for example, when we enter a PM and the equipment doesnt exist, you have to go back a screen to enter the equipment into the system, when entering the equipment into the system most of the time we realize that we have to go yet another step backwards to enter the model in.

As far as outputs go, I think that many of these are "standard" and exist regardless of what industry is using the software, weekly reports of what is coming up, monthly summary of what was completed etc. the UI isn't intuitive and not all of the options for things that we input into the database are options for outputs in the reports or printout's of a WO (estimated effort for example)

we are utilizing HIppo to manage and schedule our maintenance team.

I like the speed at which the software was setup and ready to go.

There are a few interface changes that would be nice

We are still too fresh into the software to have realized anything yet, but the ability to get our PMs scheduled and prioritized is a big help.

Hippo CMMS was easy, very user friendly. I was able to manage the maintenance of over 1000 pieces of equipment with ease.

Reports sometimes took some tweaking to get what I needed but that was mostly my learning curve.

Take your time and learn the system, it is easy but when you are first starting out it can be daunting. It took us about a month to get all the equipment in correctly and plot the points on the map. Once that was done it was smooth sailing

We were a sub-contract with a company that had the Government contract that demanded maintenance reports on a moments notice. I was able to have the reports quickly and accurately

We use HIPPO mainly for the work order requests. This system works well for us and provides the reporting and data we need. We haven't used the other features yet.

It would be great if HIPPO had a feature to add a photo to a work order request. As we looked at the inventory component, it would be nice if that could be set up with a vendor so that ordering can be done automatically when a product reaches it threshold.

Prior to HIPPo all work orders were emailed which was cumbersome and couldn't track or have proper follow up. By all requests comin into one organized system, it has freed up man hours and provided needed reporting functions

They are always prompt when they get back to you and their staff is very well versed in the software

The development team constantly makes upgrades/modifications and there are no regular patch notes to let the customer base know what has been modified. this leads to confusion and system down time when folks don't know why the features they regularly use are missing or not available. They need to model their change process similar to the large MMO platforms where they send out updates every week letting people know what has been changed if anything.

It is a very versatile program that can expand your business operations to streamline work force and spending. it can track all of those items

Maintenance tracking and lifecycle planning

1) Ease of navigation

2) Simple views

3) Understandable

3) Administrative access and monitoring

Full site not available on mobile devices (that I have been successfully shown, anyway)

From administrative perspective, make a simple change and push it out to all applications

Regularity of PM tasks being generated, completed, and monitored

Consistency in 30 administered applications from one site

The program is easy to use and functionally it is just as good as high end programs

It is sort of difficult to run reports exactly the way you would like to see them

Make sure you have all your information ready up front and be prepared to make changes as you go. Do not look at this as you have all the answers use the tech support and follow their recommendations when using this program

PM tracking, inventory, cost controls,

I love the ease of using the software.

it is very easy to update the calls

The fact that time worked, material used can be assigned to each equipment and historical data and repairs are easily found

I cannot say there is nothing I dislike about the software

it is very good to use, no matter the size of the bussiness. it helps with tracking historic cost for activities, assist with budgetting. very good for communicationg with the users.

this is solving of communication to our internal customers, the way how it stores historic activities on equipment and the building. this software has helped us in properly managing our cost. our department internal ratings have increased since the implementation of this software.

I have found Hippo to be easy to use and navigate. The ability to generate reports and export data has been a useful tool when combining the information with other business reports. The support from the Hippo staff has been prompt and professional. The software has flexibility in that I will be using it in the near future to track and document tool crib inventory and activities. Additional uses may also include CNC machine set up information and back up programs.

Although it is not a show stopper by any means, I would like to have the ability to delete erroneous or test work orders. I would also like to see the full selection of side menus when using a tablet.

Hippo allows me to track machine repair costs, as well as time spent on repairs. This information will be used to make better replace vs. repair decisions. It will also be used by the financial group as an additional means to monitor and track capital assets.

Everybody in your facility can put in a task with no problem.

Would really like to open up completed scheduled and demand tasks. Sometimes we need to add info and I have not found a way to do that.

Great program worth the time.

Work is more organized and people get feed back on there tasks. We can schedule task to come up when we need them. And we can add if that we need to complete tasks.

the way the work orders are so easy to get to

that you cant bring up all the work orders at once ...only 50 at first then you have to click all

faster work order finish time

Cost of the program is very competitive and the features compare very well with other more expensive software.

Would like to be able to track individual resources hours by project and trade to asses productivity.

The software has helped track projects that might otherwise get forgotten or abandoned. As well as keep permanent record of labor for HOA accounting.

Very easy to start a rudimentary system and begin completing scheduled and unscheduled work.

The interface between enterprise and facility when you are only using one facility.

Make a good hierarchy of your equipment and collect all your data before onboarding and you will have a good system to use in a matter of days.

We are just starting to track cost and inventory for our planned maintenance activities. It helps with ordering and makes accounting happier.

Easy to use and navigate. Easy to configure. Immediate access to real work data.

Still getting familiar with screens. Support is in a different language than the gross of the users.

Work order management

The program is great to use for setting up PM schedules and getting a maintenance program going. It was quite easy to use when setting up for the first time. The support team was helpful in getting us setup for the first time.

The web app was really nice, but was dependent on wifi or network. This was not helpful at my facility. The ability to upload photos was nice, but wouldnt print out with the work orders.

Great for smaller companies

PM schedules were the biggest problem we wanted to solve.

Access; information about facility components as list and by location; PM reminders, Reports

had an issue pulling our complete inventory from the system.

annual inventory, work order tracking, annual reporting

very user friendly, easy to use, the staff is friendly when I need help

the constant emails, uploads slow sometimes

it helps us to keep track of all our assets, and tells us when they are do for review

Quick navigation, easy to run reports and provides alerts for pending work.

No concerns at this time. Excellent product

Our ability to track and log reoccurring issues with equipment

History, Maps creation, work order submissions to specific users.

administrative tasks are overly complicated

general tickets for maintenance of machines and other items within the factory/plant.

The ability to track each piece of equipment individually

Wish there was a section were you could write notes about each machine

Cap Ex Justification

Customer service (took us through each step of the implementation)

Help in test environment / only in user mode (not administrator)

Encourage company to implement upload info from picture of asset label (example Centriq), implement purchase orders.

Hoping to find efficiencies in maintenance (preventative maintenance)

Once purchased the setup was easy and it has been reliable since.

I do not like that the product does not tie into active directory. It would be beneficial to have the authentication take place automatically by doing so.

It is easy, cost effective and usefull

Cost effective maintenance facilities ticketing system

Floorplans and ability to see visually where problem clusters are occurring

-number of layers to navigate to get to info that want

-price

Price adds up fast for the features that want/need

classroom installation and maintenance

Work Tickets and Schedule for future PM

Cumbersome set up and clunk use

Single screen add on for items

None

The CMMS system offers a very deep layered approach to documenting equipment and the maintenance tasks required for them which allows for a very strong work order system that is easy to understand for many users. Pleasant formatting and visual make for a rather user friendly experience. Technical troubleshooting is easy and caller support is immediately responsive.

The initial setup can be a challenge in places with a large variety of equipment. Some of the layered details go too deep and can get a bit confusing when trying to produce a new regularly producing work order.

Collect the information on the equipment you want inserted into the program before purchasing

Maintenance and documentation of said maintenance has become much more streamlined and brings our organization back into regulated approval with our overseeing legislation.

I chose Hippo after researching many other CMMS programs. I was drawn to the ease of use, straight forward workflow. The look and feel is simple and bold. It works both on the computer as well as a iPad.

Clean simple interface is important to me.

I needed our team to "buy in" to a maintenance program. They did this very quickly with very little push back,. Sometime change is not easy. HIPPO has become our go to word. If you have a problem, put it in Hippo.

Cannot add or edit the status the titles in the status column. Would like to change many of these that are particular to our company, industry. We have developed work around which required a cheat sheet. This actually means this.....

Please customize the titles in the status column. We have so many status's that we could use than the ones provided. This was not explained or discovered until we stated using this program.

We provide maintenance support to 32 facilities in 3 states. This has allowed us to be more efficient when scheduling PM's, easier to track staff and most importantly track expenses, receipts and final cost report per project.

Overall cost for Hippo worked in our budget, could have spent much more money for not many more. features.

This has also provided one place for historical records per facility and can cross reference projects with the reporting feature.

how easy it is to use and manage. I can keep track of work items and PMS very easily

sometimes it is slow. the main page sometimes freezes

sometimes hard to enter users

The map features, how it allows you to pinpoint equipment locations.

I don’t have any real complaints about this product.

We solved the issue of how to stay on top of maintenance requests. The benefit is that it works smoothly now.

I like that you can go back and forth and check your work orders and assign them.

Probably the only thing that I don't like is that it freezes up every now and then.

Work related issues, they're not really problems just helps keep them logged.

Ease of use for multiple users. Mobile usage, direct notification to group of persons

Reporting is a little difficult to pull all data. The extract section of the program is difficult to understand.

Damaged equipment timely reporting. Use the program to track turnaround time on damaged equipment. From time of notification to time of repair.

Scheduled and demand work orders is a great way to manage work load to ensure nothing is being missed or neglected as well as tracking time and costs.

I dislike the report abilities, they are very slow and not user friendly, at this time unable to easily pull data that shows trends of work generated versus work completed.

I dislike the fact that I can't search equipment on the enterprise level for multiple buildings unless I first do an extract.

I recommend this product, there is room for improvement for reporting on data in the system to make it more user friendly and to show trends work load costs etc. for equipment and labour but they are working on improving this and making it more user friendly.

Standardized Preventative Maintenance for multiple sites and equipment repair cost and time spent awareness.

Hippo is a clean, visual appealing web based maintenance software that is easy to use, track work orders, and inputting data is a breeze. As upgrades to the CMMS system occur, Hippo does a very good job with training users on the new content by use of webinars or their help desk support. Hippo also values feedback from their customers, and by doing so I am typing a review of this product which normally I would not take time to do so. Hippo is constantly making changes to the system which I believe is the reflection of listening to their customer feedback. I really like the table style inputting feel for adding new parts or equipment as if it was a spreadsheet.

Some of the pages take a long time to upload and if you have a slow internet connection, this is quantified. This is the only issue I have with the product.

The initial data uploaded to the CMMS database is crucial in the implementation of the system. Ask questions and make sure the data will tailor to how you want to use the system.

It allows tracking expenses to pieces of equipment and makes it easier to prove capital expenditure projects.

The user interface is well designed and easy to use because it is relatively simple. Simplicity runs throughout the system, which also makes start up, at least with the basic requirements, quite easy to do.

Some of the features and logic behind them are not as fully fledged as they might be and don't necessarily follow actual workflows.

We're impressed! In fact, we see a really good 'engine' in the software that, with development, could expand its utility and broaden its market appeal.

New adopter, so still learning the product and all of it's features. However, the reason we adopted a CMMS is to get rid of our disparate paper and Excel based system and ultimately to get much better service history and overall metrics on our equipment so we can make better life-cycle decisions.

User friendly and ability to issue work orders for immediate repairs of facility

It would be great if there was an inventory of parts on hand feature; currently there's not and if there was we can have a supply of items regularly used on hand with maximum/minimum availability of part's on hand.

The user friendly capabilities are a great feature with this CMMS program.

Hippo helps with tracking our work progress and job codes keeps the priority and /or urgent work orders visible.

I like the fact that I have documentation for work requests and I no longer have to investigate staff claiming to have report a need when they really didn't.

I do have seem to have all the functions available on the mobile as I do on the desk top.

my department received a grade of outstanding during the agency's CARF Certification review because we were able to show documentation of reported work order and vehicle maintenance.

Easy to report, log and track work orders. Excellent system for preventative maintenance scheduling.

Should allow requesters to take photos, and taking a photo to attach to a WO request should be a one click button.

Far better visibility of the outstanding jobs to be done by Engineering, leading to a greater understanding of the requirements of our Engineering department.

I like the easy navigation of the website and the software is user friendly.

Uploaded wrong picture for screenshot but unable to go back and change. Does not have standardized templates for equipment task on common pieces of equipment.

Hippo CMMS is a great program for managing the owners assets, documenting service provider and internal PM work. We also are very happy with web based software and mobile applications that allow data input almost anywhere.

Better documentation of resources work history.

Live meetings with Earl.--------------------------------------------

Nothing.-------------------------------------------

Ease of use and set up

Maintenance history on our equipment. Being able to track our ROA.

Its easy interface. Its simple and functional with all the important elements needed. The HIPPO rep was very helpful and patient with us as we have not used a CMMS program before and they offered great advice and support through our decision making process.

So far we like everything we have seen in the HIPPO CMMS

We have a need for Preventative maintenance. As we continue to grow and add new equipment preventative maintenance of our Equipment and vehicles is very important to maintaining customer satisfaction

I like how easy Hippo is to submit work orders and check on PM's for our lab. Changing work orders to in progress and writing notes for the next technician is one of the greatest benefits since implementation.

I wish there was a way to compare work orders, PM', and assets to make graphs that could show reliability and other key parameters of the equipment.

If you want more data manipulation of your assets, Hippo currently can't do this. However, if you want a cheap solution that is very user friendly and simple, this is the best product I have seen in the CMMS software world.

Hippo has really solved our work order and preventative maintenance management system.

Ease of use and navigation around the site.

Sometimes difficult to understand the best process for reporting.

Nothing to add.

Managing work orders and understanding maintenance related labor costs.

I love everything about HIPPO. Tracking all vehicles and equipment keeps our operation running smoothly

No bar code option for vehicles or parts

Vehicle/equipment maintenance

The basic platform of Hippo is solid. Was a great system years ago

The updates are basically purely aesthetic and lack any real additions to capability. The updates slow down the platform and have made altering work orders slow which is very detrimental to a platform that is supposed to save time

When hippo came out it was innovative and inexpensive. Now there are several platforms out there that are the same price however provide more features and functionality.

managing work requests from several different departments. Managing costs of labour and inventory.

Ease of use, notification process through email. Price also plays a big role on this selection.

I can not collect data or values under the DATA column of the work order task field. I have to document all as founds or values in the summary section of the work order.

Good price

I track all Environmental Regulatory requirements with Hippo

The ease of navigation throughout the site.

There has been nothing that I can think of.

Hippo CMMS has been an ideal tool for our Operations team.

A better control of our equipment has been realized since the first day.

I can find all my equipment and locations with ease.

Helps staff know what needs to be done today

I like the old program better is was easier to input things into it.

Can check and see what is left out standing .

Ease of accessing stored data. All projects organized and easy to understand. All scheduled work easy to look ahead at. Have found multiple uses for reports

Some functions/names not entirely fine tuned/oriented toward our specific business. It certainly works well, this is a small issue.

Would like to have an integrated PO system

Highly recommend, significant savings were seen within first year

Consistent/reliable work order processing. Ability to recall previous work on equipment allows faster troubleshooting/lower cost

Work Order management. I also like the fact they offer bar coding. We plan to get set up with this in the very near future.

It is somewhat old fashioned in some screens and not as "smart" as we would hope for. There are some limitations in the software. We would love to have some features be made possible such as Project Management that is separate from simply daily operations work orders. The area where you add Equipment could be more user friendly. It would be helpful to have less categories under and Facility Admin and instead condensing them so that you dont have to keep switching in and out of categories in order to enter equipment or parts. The reports section is good, however, when we are asked for printed reports, it is not easy to read for someone outside the department and it is lacking titles so you dont even know what the report is measuring. Again, somewhat outdated in the format.

We are able to track daily operations with work orders containing hours, specific locations with more precise reports. We now have a way to track labor more efficiently as well.

Good grasp of a small business and then expanding using the same software

a lot of fields to fill out to process a demand order

Use HIPPO support staff, they are invaluable to assist with any problems or suggestions.

can schedule work effective

The preventative maintenance notice alerts to the required employees is great!

Onboarding time seems to short...not to the fault of HIPPO. Alot of info to import into the system. The more time you put into the onboarding the better the end result.

We went from all paper documentation for our preventative maintenance to scanning in our service manuals and having access to all the needed information for equipment(service manual, LOTO, parts list) at the equipment with the use of web based program.

We started with 3 locations and scaled to 40 and Hippo has been able to keep up with our growth.

Doesn't have the capability for capital project planning and tracking.

Hippo is an easy to use CMMS platform, and continues to improve in quality. Customer service is very responsive. If you are looking for product that is easy for the end user then Hippo fits the bill. Improvements are needed in the area of capital planning for users managing many assets.

Able to communicate work needs across our multiple locations through a single platform. Hippo has given me the ability to communicate and track the progress of work activities at every location.

The ability to change work group to send work orders to proper areas.

Having to tag every name for work unit in resources.

Maintenance Calls and Preventative Maintenance

The amount of features that you get with Hippo CMMS is awesome in comparison to the cost. Being able to access our CMMS (whether on-the-go or at a PC) and be able to create PM's and Work Orders is easy and anyone can learn how to do it. My team uses it to get their daily workload as well as see other tasks that need to get done. I also use it for reports and PMs like having the fire alarm system tested and other time-sensitive tasks

Onboarding takes some time. There is an option to have Hippo come out and do it, but being the small business we are, I don't have the funds to allocate to such service. I spent the better part of a couple months, just getting all the information I needed to get it up and running. Once all that was done I spent just as much time getting the rest of our business used to the product. Training people on how to use the system took some time, with many questions involved (what qualifies as a work order? Where is this thing? etc). Just time and money, but worth it in the end.

Whether you're a large cooperation with multiple locations or a small individual facility, Hippo is a great choice. While there are multiple companies that tout the same thing, their prices are staggering at best. I would pay 10 times the amount I do for Hippo for some of the other programs out there.

Before we got Hippo, we were using post-it notes and emails to communicate maintenance issues. We had no preventative maintenance schedule whatsoever. With Hippo, my team can effectively accomplish tasks, the staff and communicate easily any maintenance issues, and we have a great PM schedule.