Hippo CMMS Reviews

Great value for a CMMS software. Flexible enough to do what we need to do. Easy for my team to use.

Better mobile app would be nice. Also, easier way to see history of work orders for a specific location would be helpful.

Take it for a test drive. Works great for my needs and I recommend it to lots of folks. Just have to use it a little to see if it will do everything you need it to do.

Streamlined our work order process. Allows for reporting on recurring issues. Provides feedback for requestor once work has been completed.

Ease of submissions for work orders by requesters. Tracking progress of work orders. Pulling history reports via locations. Having a single means of work order substitutions, with gathering information via fields required by the form.

No mobile app. And unable to input times for reoccurring tasks, or give time frames to auto generated items. Not currently able to have a work request span facilities. Not currently able to implement a "facilities scheduler" type of interface, have been told it is in the pipeline.

The more information, locations, vendors, equipment; you are able to put into the system the more useful the system will fit your needs.

Better able to manage how requests are submitted, and the information needed, by requiring fields to be filled. Better tracking of man hours, and submission history, via location or requester. Has drastically reduced the amount of word of mouth, work order requests.

We have benefited by haveing better accountability of submitted requests, able to accomplish more work completed, by better planing and scheduling of repairs. As well as tracking history of repairs to specific equipment; and defining specific locations of repairs needed.

The best thing about Hippo is being able to track daily jobs, monthly breakdown with reports, picture attachments on jobs inserted into the system

Sometimes it can be a bit slow at times but that can be in with phone signal dropping, on the reports if a person closes a job in someone’s name it comes up on the reports that the person that closed it done the job

It’s a brilliant way of tracking jobs that have been completed, then scheduling in bigger jobs & keeping track of hours & costs

Easy to use for technician and service manager. Great inventory and asset tracking

Setting up new user permissions can sometimes be difficult.

Great product, support, and ease of use compared to other CMMS software

Tracking inventory was a manual task on a weekly basis, now as parts are used they are automatically tracked. Keeping track of work orders we were using an excel based product and was easy to miss a work order.

Tons of features, awesome customer service, and a price that's hard to beat.

the time it takes to onboard your staff and team can be a bit challenging.

Whether you're a large cooperation with multiple locations or a small individual facility, Hippo is a great choice.

Before we got Hippo, we were using post-it notes and emails to communicate maintenance issues. We had no preventative maintenance schedule whatsoever. With Hippo, my team can effectively accomplish tasks, the staff and communicate easily any maintenance issues, and we have a great PM schedule.

Easy to use interface. I like the different options: dashboard, list, etc.

Poor mobile support. It would be really nice to be able to walk around the restaurant with a mobile device.

Its a great way to record all your work orders.

It's nice to have a consistent way to communicate facilities needs.

Its pretty easy to use and train other people to use.

We understand they are growing and have hiccups. There are a few things we are requesting that they are hopefully working on.

We are addressing downtime issues on a scheduled basis and we are able to generate reports properly.

The ability to change work group to send work orders to proper areas.

Having to tag every name for work unit in resources.

Maintenance Calls and Preventative Maintenance

The ability to track work orders and the ability to schedule and track costs,

At this time i do not have a dislike. The use of the program is a great benefit.

scheduling the work order. Being able to track the work order

It has been helpful for submitting and tracking work orders. Also user friendly for all staff.

Have not been able to delete scheduled work orders that we no longer need.

Use primarily for work orders.

The system is very easy to use and can be customized according to business needs and size

Nothing. I have worked on numerous different platforms for CMMS's. This is a very detailed and easy system use for a requester.

Ask questions with all vendors you are considering. Compare with HIPPO and you will be amazed

The system gives me the ability to monitor the production of our workers and vendors. This gives me the real time notification every time a work order is requested and when it has been approved. It also gives me notifications every time one of our employees and vendors does any work to towards the work order. This can also be customized to fit my needs.

Easiness to track work orders is a huge plus with the program. User friendliness is something that was promptly noticed in comparison with other programs.

Some glitches are still being noticed and worked out with the HIPPO program since the upgrade to Version 10. Only small things have come up that are not working properly such as multiple equipment model names of the same model showing up when only one of each should be available.

HIPPO CMMS is very user-friendly and is easy to navigate for those who are not as computer literate.

We are reducing the amount of paper transactions where they can get lost or ruined. By directly imputing reports and documents into HIPPO, we are able to reduce the risk of important documents getting lost. By using HIPPO we are also ensuring that everything that needs to be done is getting done and nothing is forgotten. Before using HIPPO, important practices and required maintenance inspections were likely to get forgotten where as now the timely scheduled work orders pop up to each of our facilities and are not forgotten. We have seen improvements in the

With Hippo i can program or automate the reports when generating them. Also from my mobile device I can make updates in real time.

One of the negative things that Hippo has is that the function of predictive maintenance is not available and this has caused many delays in my work.

If you're starting with CMMS I highly recommend Hippo since you save a lot of money in addition to its ease of use.

The problem I could solve using Hippo I can accurately track my inventory parts. This has enabled all staff know when and how to apply new parts through the relevant vendor information.

User Friendly and easily adaptable for any type of Use. Easy to access support when having issues.

Support is not always as fast as we need.

Benefits are in the tracking and documentation of the Software. Works well for tracking on a weekly, monthly and yearly basis as needed.

Hippo is so easy to add equipment, build PM's, and get the reports you need. Also, the support desk is outstanding! Every time I have a problem or am not sure how to use a section of Hippo I get friendly help, Thanks to my Rep Mel Motoch, she is a great asset to the program and your team!

I would like to see a purchase order feature added so we can automatically get a PO to kick out when we reach the minimum parts on hand.

Get as much information uploaded from the beginning or you will be adding it one piece at a time.

We never had a documented PM system on hand. Hippo is allowing us to build the PM's where we need them and track the progress.

HippoCMMS is one of the best software programs I have ever used. It is simple to operate and I love the reports.

I would like to have more features for vehicles.

You will not regret your decision to go with Hippo CMMS

I love the technical crew, they have answered every question I have had without delay and have resolved any problems I have had along the way.

I like being able to manipulate and change my locations, add equipment, and keep repair parts as a link within the equipment lines. Using pictures is extremely helpful and valuable, I get to pick the pictures so I know they are right.

It is a bit slow to update to update when I make changes. It also sometimes take quite a few minutes to load the pages when my technicians are trying to get work done. I have not had good with the mobile link on my iPhone.

Hippo is a good product that is bringing our maintenance department into the digital age. The products are great, training is good, the ease of use is often self explanatory, and it is less expensive than competitors.

I am now able to track work done on individual pieces of equipment. we used to just "remember" where work was being done. Know we can track individually. I can also track word done at the individual venues we have, keep a tab on time, and bill them appropriately.

I got my training with Mel Motoch and she has always been so helpful. She explains things thoroughly and accurately. She makes sure you fully understand the "why" and the "how to" of the different aspects of the program features. I really love the fact that this program is so powerful. I am still learning how to use it but it has so much potential. There are so many great features. The more I learn how to use it the more I like it.

I didn't think it was user friendly enough but when we updated to version 6 I found it a lot more user friendly,

so that would have been my only issue.

There are a few things I would like to see the program incorporate.

It is a program that can certainly facilitate the organizational aspect and control of the different areas of maintenance in any buisiness. I like that you can keep track of everything that is happening in your enterprise. It makes it easier to keep track of and control the maintenance of everything.

We no longer have the janitors sending us work orders on paper. This is a big plus because often times these papers were being lost in transit and this made it impossible to keep track of what was being done at the schools. Now we can see how many times we get the same problem with certain repairs.

I like that when I email the technical support team they get back to me extremely quick.

I dislike that when I am using the extract it use to be an option to export straight to an Excel from, but now it is gone and the only option is to export to a CVS file.

We now know how many work orders that are being completed throughout the whole month.

Two things I like best - The price point (fraction of other CMMS), the user interface and the ease of support.

I dislike the rare, but untimely server issues. Guess it can't be perfect!

There are other, more complete systems out there. But when comparing price point to features, this CANNOT be beat.

Before we implemented Hippo, we had no PM program to speak of. Now, not only do we have a PM program, but we also have a Predictive maintenance capability, strictly because of the date we have gathered.

I like being able to utalize hippo to plan work orders for the factory.

I dislike the level of "polish" that exists in the interface both on the input side as well as the output side.

The input to the system (what we are going through right now) is a bit clunky and cumbersome. We continue to question why we have to go many screens back to put in the data, for example, when we enter a PM and the equipment doesnt exist, you have to go back a screen to enter the equipment into the system, when entering the equipment into the system most of the time we realize that we have to go yet another step backwards to enter the model in.

As far as outputs go, I think that many of these are "standard" and exist regardless of what industry is using the software, weekly reports of what is coming up, monthly summary of what was completed etc. the UI isn't intuitive and not all of the options for things that we input into the database are options for outputs in the reports or printout's of a WO (estimated effort for example)

we are utilizing HIppo to manage and schedule our maintenance team.

The program is easy to use and functionally it is just as good as high end programs

It is sort of difficult to run reports exactly the way you would like to see them

Make sure you have all your information ready up front and be prepared to make changes as you go. Do not look at this as you have all the answers use the tech support and follow their recommendations when using this program

PM tracking, inventory, cost controls,

It's a CMMS software program that is online based

Wish I could simplify things. Don't need locations, floor plans etc. I would rather have equipment only, not equipment models

It works well for CMMS

The way HIPPO CMMS allows us to streamline our maintenance requests and work orders has been huge in saving us time and manpower to complete our tasks. Our maintenance technicians receive prompt e-mail notifications when a work order has been submitted and that allows us to get a jump on things much quicker than we normally would.The e-mail notification tool also is sent out when the work order has been completed, allowing the requester to know when the work has been completed and what necessary repairs have been made. Hippo allows us to keep an excellent track record of the repairs and troubleshooting that we do to our facilities equipment. We have just begun using the scan code feature HIPPO offers and it is already paying off huge dividends.

Sometimes when using the back button, the screen freezes and you have to log out and log back in. It would also be nice if we could go back and edit already completed work orders to add additional comments or documents to a work order.

I would definitely recommend to anyone trying to streamline their work orders. The customer service is excellent. Hippo CMMS is very user friendly. You do not have to be a tech wiz to use this at all! Our facility is excited to start using HIPPO's new scan code feature.

Allows us to prioritize our work orders. We can run maintenance history reports on all of our equipment. Can access equipment information in seconds.

I like that you can go back and forth and check your work orders and assign them.

Probably the only thing that I don't like is that it freezes up every now and then.

Work related issues, they're not really problems just helps keep them logged.

Very easy to start a rudimentary system and begin completing scheduled and unscheduled work.

The interface between enterprise and facility when you are only using one facility.

Make a good hierarchy of your equipment and collect all your data before onboarding and you will have a good system to use in a matter of days.

We are just starting to track cost and inventory for our planned maintenance activities. It helps with ordering and makes accounting happier.

Floorplans and ability to see visually where problem clusters are occurring

-number of layers to navigate to get to info that want

-price

Price adds up fast for the features that want/need

classroom installation and maintenance

Once purchased the setup was easy and it has been reliable since.

I do not like that the product does not tie into active directory. It would be beneficial to have the authentication take place automatically by doing so.

It is easy, cost effective and usefull

Cost effective maintenance facilities ticketing system

Customer service (took us through each step of the implementation)

Help in test environment / only in user mode (not administrator)

Encourage company to implement upload info from picture of asset label (example Centriq), implement purchase orders.

Hoping to find efficiencies in maintenance (preventative maintenance)

Quick navigation, easy to run reports and provides alerts for pending work.

No concerns at this time. Excellent product

Our ability to track and log reoccurring issues with equipment

The ability to track each piece of equipment individually

Wish there was a section were you could write notes about each machine

Cap Ex Justification

We have used a few programs in past and nothing compares to Hippo for maintenance software. I have the ability to check task from my phone anywhere.

Really there nothing that I dislike about program.

Great program worth the time.

Task are completed in a more timely manner. Staff can put in there task and get feed back.

very user friendly, easy to use, the staff is friendly when I need help

the constant emails, uploads slow sometimes

it helps us to keep track of all our assets, and tells us when they are do for review

History, Maps creation, work order submissions to specific users.

administrative tasks are overly complicated

general tickets for maintenance of machines and other items within the factory/plant.

the way the work orders are so easy to get to

that you cant bring up all the work orders at once ...only 50 at first then you have to click all

faster work order finish time

Access; information about facility components as list and by location; PM reminders, Reports

had an issue pulling our complete inventory from the system.

annual inventory, work order tracking, annual reporting

Affordable, flexible easy to use interface

Internet based; we have limited access to the web in our environment

Hippo is an economical software

Tracking work orders, establishing baseline expenses for maintenance, generating planned maintenance tasks.

User friendly and ability to issue work orders for immediate repairs of facility

It would be great if there was an inventory of parts on hand feature; currently there's not and if there was we can have a supply of items regularly used on hand with maximum/minimum availability of part's on hand.

The user friendly capabilities are a great feature with this CMMS program.

Hippo helps with tracking our work progress and job codes keeps the priority and /or urgent work orders visible.

The affordable price, the awesome customer service, and the endless functions.

The onboard time (takes a lot of time and effort to set up, though I am sure that is the case with all CMMS's), and the customization could use some work.

Hippo CMMS is the best "bang for your buck" around. The setup period is extensive, but worth it in the long run. The customer service is great, and always quick to get back with you when you have a question. They provide everything we need in a work order system, and the ability to create PM's is awesome. They roll out updates (for free!) and are always looking to improve. I cannot recommend this product enough.

Going away from post-it notes and email, we have been able to streamline our maintenance team, and increase productivity.

We use HIPPO mainly for the work order requests. This system works well for us and provides the reporting and data we need. We haven't used the other features yet.

It would be great if HIPPO had a feature to add a photo to a work order request. As we looked at the inventory component, it would be nice if that could be set up with a vendor so that ordering can be done automatically when a product reaches it threshold.

Prior to HIPPo all work orders were emailed which was cumbersome and couldn't track or have proper follow up. By all requests comin into one organized system, it has freed up man hours and provided needed reporting functions

The CMMS system offers a very deep layered approach to documenting equipment and the maintenance tasks required for them which allows for a very strong work order system that is easy to understand for many users. Pleasant formatting and visual make for a rather user friendly experience. Technical troubleshooting is easy and caller support is immediately responsive.

The initial setup can be a challenge in places with a large variety of equipment. Some of the layered details go too deep and can get a bit confusing when trying to produce a new regularly producing work order.

Collect the information on the equipment you want inserted into the program before purchasing

Maintenance and documentation of said maintenance has become much more streamlined and brings our organization back into regulated approval with our overseeing legislation.

The program is great to use for setting up PM schedules and getting a maintenance program going. It was quite easy to use when setting up for the first time. The support team was helpful in getting us setup for the first time.

The web app was really nice, but was dependent on wifi or network. This was not helpful at my facility. The ability to upload photos was nice, but wouldnt print out with the work orders.

Great for smaller companies

PM schedules were the biggest problem we wanted to solve.

Easy to use and navigate. Easy to configure. Immediate access to real work data.

Still getting familiar with screens. Support is in a different language than the gross of the users.

Work order management

The map features, how it allows you to pinpoint equipment locations.

I don’t have any real complaints about this product.

We solved the issue of how to stay on top of maintenance requests. The benefit is that it works smoothly now.

Cost of the program is very competitive and the features compare very well with other more expensive software.

Would like to be able to track individual resources hours by project and trade to asses productivity.

The software has helped track projects that might otherwise get forgotten or abandoned. As well as keep permanent record of labor for HOA accounting.

Work Tickets and Schedule for future PM

Cumbersome set up and clunk use

Single screen add on for items

None

1) Ease of navigation

2) Simple views

3) Understandable

3) Administrative access and monitoring

Full site not available on mobile devices (that I have been successfully shown, anyway)

From administrative perspective, make a simple change and push it out to all applications

Regularity of PM tasks being generated, completed, and monitored

Consistency in 30 administered applications from one site

Hippo seems to be an excellent value when stacked up against their competitors. Their customer service is top notch and one of the best I worked with during our search for software.

It is still very early in our process. I have not experienced any hurdles yet.

Our biggest discovery so far is we are learning what exactly our maintenance department days look like.

I like the calendars, task sheets and descriptions.

once the WO is closed changes cant be made.

Tracking assets.

The basic platform of Hippo is solid. Was a great system years ago

The updates are basically purely aesthetic and lack any real additions to capability. The updates slow down the platform and have made altering work orders slow which is very detrimental to a platform that is supposed to save time

When hippo came out it was innovative and inexpensive. Now there are several platforms out there that are the same price however provide more features and functionality.

managing work requests from several different departments. Managing costs of labour and inventory.

Its easy interface. Its simple and functional with all the important elements needed. The HIPPO rep was very helpful and patient with us as we have not used a CMMS program before and they offered great advice and support through our decision making process.

So far we like everything we have seen in the HIPPO CMMS

We have a need for Preventative maintenance. As we continue to grow and add new equipment preventative maintenance of our Equipment and vehicles is very important to maintaining customer satisfaction

Ease of use and navigation around the site.

Sometimes difficult to understand the best process for reporting.

Nothing to add.

Managing work orders and understanding maintenance related labor costs.

I love everything about HIPPO. Tracking all vehicles and equipment keeps our operation running smoothly

No bar code option for vehicles or parts

Vehicle/equipment maintenance

Hippo has been a great overall experience with our company. We recently implemented this at our food production plant and it has met all our needs. It is very user friendly which was a big part in making a decision. It helps us meet all FDA standards within regards of record keeping. I would recommend this program to another company.

One big item that Hippo is missing is the ability to customize different fields and make your own pages that other more expensive programs provide. Another area that would need improvement is the parts tracking/purchasing area. One item that may be useful for this is to be able to see parts history such as when a part was used on which work order, when the last recount was done and inventory, when the last purchase date was complete and for which price, and run reports to see what equipment uses the same part. These would be helpful from a business planning perspective and parts tracking.

To those looking to implement hippo, I highly recommend going with the middle onboarding solution. They provide spreadsheets which make everything easier to implement.

We are solving the issue of having to keep paper records for everything. Prior to this program we were doing maintenance based off word of mouth and did not track work on equipment. Now we are able to have better records which help us comply with Food Regulations.

Ease of use for multiple users. Mobile usage, direct notification to group of persons

Reporting is a little difficult to pull all data. The extract section of the program is difficult to understand.

Damaged equipment timely reporting. Use the program to track turnaround time on damaged equipment. From time of notification to time of repair.

how easy it is to use and manage. I can keep track of work items and PMS very easily

sometimes it is slow. the main page sometimes freezes

sometimes hard to enter users

I chose Hippo after researching many other CMMS programs. I was drawn to the ease of use, straight forward workflow. The look and feel is simple and bold. It works both on the computer as well as a iPad.

Clean simple interface is important to me.

I needed our team to "buy in" to a maintenance program. They did this very quickly with very little push back,. Sometime change is not easy. HIPPO has become our go to word. If you have a problem, put it in Hippo.

Cannot add or edit the status the titles in the status column. Would like to change many of these that are particular to our company, industry. We have developed work around which required a cheat sheet. This actually means this.....

Please customize the titles in the status column. We have so many status's that we could use than the ones provided. This was not explained or discovered until we stated using this program.

We provide maintenance support to 32 facilities in 3 states. This has allowed us to be more efficient when scheduling PM's, easier to track staff and most importantly track expenses, receipts and final cost report per project.

Overall cost for Hippo worked in our budget, could have spent much more money for not many more. features.

This has also provided one place for historical records per facility and can cross reference projects with the reporting feature.

The user interface is well designed and easy to use because it is relatively simple. Simplicity runs throughout the system, which also makes start up, at least with the basic requirements, quite easy to do.

Some of the features and logic behind them are not as fully fledged as they might be and don't necessarily follow actual workflows.

We're impressed! In fact, we see a really good 'engine' in the software that, with development, could expand its utility and broaden its market appeal.

New adopter, so still learning the product and all of it's features. However, the reason we adopted a CMMS is to get rid of our disparate paper and Excel based system and ultimately to get much better service history and overall metrics on our equipment so we can make better life-cycle decisions.

Hippo is a clean, visual appealing web based maintenance software that is easy to use, track work orders, and inputting data is a breeze. As upgrades to the CMMS system occur, Hippo does a very good job with training users on the new content by use of webinars or their help desk support. Hippo also values feedback from their customers, and by doing so I am typing a review of this product which normally I would not take time to do so. Hippo is constantly making changes to the system which I believe is the reflection of listening to their customer feedback. I really like the table style inputting feel for adding new parts or equipment as if it was a spreadsheet.

Some of the pages take a long time to upload and if you have a slow internet connection, this is quantified. This is the only issue I have with the product.

The initial data uploaded to the CMMS database is crucial in the implementation of the system. Ask questions and make sure the data will tailor to how you want to use the system.

It allows tracking expenses to pieces of equipment and makes it easier to prove capital expenditure projects.

Scheduled and demand work orders is a great way to manage work load to ensure nothing is being missed or neglected as well as tracking time and costs.

I dislike the report abilities, they are very slow and not user friendly, at this time unable to easily pull data that shows trends of work generated versus work completed.

I dislike the fact that I can't search equipment on the enterprise level for multiple buildings unless I first do an extract.

I recommend this product, there is room for improvement for reporting on data in the system to make it more user friendly and to show trends work load costs etc. for equipment and labour but they are working on improving this and making it more user friendly.

Standardized Preventative Maintenance for multiple sites and equipment repair cost and time spent awareness.

Hippo has been the extremely easy to get up and running and my staff has easily adapted to it with little training.

Tech support 24/7 I would also like the ability to have statements added to all work orders for quality assurance reasons.

Honing in on mechanical issue that create down time.

None of the software is best, each have few deficiencies. But, Hippo is very easy to use, apply and simple in construction. Best thing i like about hippo is team hippo, service support from hippo team and the way you guys respond and followup time to time.

At this moment its hard to say about dislikes, yes we can say improvements are needed in few areas.

Most important was scheduled maintenance and inventory. Before, I always had low inventory issues which are solved now.

I like that I can access from my iPhone e

Creating users is a big pain in the butt

Work order

I like the fact that I have documentation for work requests and I no longer have to investigate staff claiming to have report a need when they really didn't.

I do have seem to have all the functions available on the mobile as I do on the desk top.

my department received a grade of outstanding during the agency's CARF Certification review because we were able to show documentation of reported work order and vehicle maintenance.

I love the ease of using the software.

it is very easy to update the calls

The fact that time worked, material used can be assigned to each equipment and historical data and repairs are easily found

I cannot say there is nothing I dislike about the software

it is very good to use, no matter the size of the bussiness. it helps with tracking historic cost for activities, assist with budgetting. very good for communicationg with the users.

this is solving of communication to our internal customers, the way how it stores historic activities on equipment and the building. this software has helped us in properly managing our cost. our department internal ratings have increased since the implementation of this software.

Easy to report, log and track work orders. Excellent system for preventative maintenance scheduling.

Should allow requesters to take photos, and taking a photo to attach to a WO request should be a one click button.

Far better visibility of the outstanding jobs to be done by Engineering, leading to a greater understanding of the requirements of our Engineering department.

Work Order management. I also like the fact they offer bar coding. We plan to get set up with this in the very near future.

It is somewhat old fashioned in some screens and not as "smart" as we would hope for. There are some limitations in the software. We would love to have some features be made possible such as Project Management that is separate from simply daily operations work orders. The area where you add Equipment could be more user friendly. It would be helpful to have less categories under and Facility Admin and instead condensing them so that you dont have to keep switching in and out of categories in order to enter equipment or parts. The reports section is good, however, when we are asked for printed reports, it is not easy to read for someone outside the department and it is lacking titles so you dont even know what the report is measuring. Again, somewhat outdated in the format.

We are able to track daily operations with work orders containing hours, specific locations with more precise reports. We now have a way to track labor more efficiently as well.

I like how easy Hippo is to submit work orders and check on PM's for our lab. Changing work orders to in progress and writing notes for the next technician is one of the greatest benefits since implementation.

I wish there was a way to compare work orders, PM', and assets to make graphs that could show reliability and other key parameters of the equipment.

If you want more data manipulation of your assets, Hippo currently can't do this. However, if you want a cheap solution that is very user friendly and simple, this is the best product I have seen in the CMMS software world.

Hippo has really solved our work order and preventative maintenance management system.

The ease of navigation throughout the site.

There has been nothing that I can think of.

Hippo CMMS has been an ideal tool for our Operations team.

A better control of our equipment has been realized since the first day.

I can find all my equipment and locations with ease.

Helps staff know what needs to be done today

I like the old program better is was easier to input things into it.

Can check and see what is left out standing .

We started with 3 locations and scaled to 40 and Hippo has been able to keep up with our growth.

Doesn't have the capability for capital project planning and tracking.

Hippo is an easy to use CMMS platform, and continues to improve in quality. Customer service is very responsive. If you are looking for product that is easy for the end user then Hippo fits the bill. Improvements are needed in the area of capital planning for users managing many assets.

Able to communicate work needs across our multiple locations through a single platform. Hippo has given me the ability to communicate and track the progress of work activities at every location.

Ease of accessing stored data. All projects organized and easy to understand. All scheduled work easy to look ahead at. Have found multiple uses for reports

Some functions/names not entirely fine tuned/oriented toward our specific business. It certainly works well, this is a small issue.

Would like to have an integrated PO system

Highly recommend, significant savings were seen within first year

Consistent/reliable work order processing. Ability to recall previous work on equipment allows faster troubleshooting/lower cost

The preventative maintenance notice alerts to the required employees is great!

Onboarding time seems to short...not to the fault of HIPPO. Alot of info to import into the system. The more time you put into the onboarding the better the end result.

We went from all paper documentation for our preventative maintenance to scanning in our service manuals and having access to all the needed information for equipment(service manual, LOTO, parts list) at the equipment with the use of web based program.