Hippo CMMS

Hippo CMMS

4.2
(148)
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Hippo CMMS is a simple, easy to use maintenance software suitable for most industries It comes equipped with CMMS features required to manage preventive maintenance, work orders, equipment and inventory and can be accessed from mobile devices.

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Showing 148 Hippo CMMS reviews
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Hippo CMMS review by Mike E.
Mike E.
Validated Reviewer
Review Source

"Very Satisfied!!!!"

What do you like best?

We are only one month into our implementation of the system and we're already seeing the benefits. Very user friendly, streamlined, and our experience with technical support has been top notch!!!

What do you dislike?

I wish you can search a work order by equipment.

Recommendations to others considering the product

Make the switch now.

What business problems are you solving with the product? What benefits have you realized?

The two biggest issues we are tackling are communication and being organized. The system has helped tremendously with both issues.

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Hippo CMMS review by Executive Sponsor
Executive Sponsor
Validated Reviewer
Review Source

"Mind blown by the strength and intuitiveness on this CMMS"

What do you like best?

Reports and query capacity and effectiveness

What do you dislike?

I would like more "click and drag" features to ease with fill up of work order results

Recommendations to others considering the product

Highly recommended after being on the market doing trial versions with 3 other software firms

What business problems are you solving with the product? What benefits have you realized?

Standardization of PM scheduling and reporting.

Quantification of used hours by department.

What CMMS solution do you use?

Thanks for letting us know!
Hippo CMMS review by KULDIP R.
KULDIP R.
Validated Reviewer
Review Source

"Very helpful with providing solution to any problem related to Hippo."

What do you like best?

Efficient and timely service with solution to the problem. Explains the remedy required and do their best to provide the best possible solution.

What do you dislike?

Nothing. Everything I found is at its best.

Recommendations to others considering the product

Fully recommend it all concerned.

What business problems are you solving with the product? What benefits have you realized?

-General Maintenance.

-Preventative Maintenance

- Inventory control.

-Maintenance record.

Hippo CMMS review by Sheree K.
Sheree K.
Validated Reviewer
Review Source

"i was satisfied with Hippo and am looking forward to becoming more familiar with the system."

What do you like best?

On site training was the best for me and Mel did a wonderful job.

What do you dislike?

I don't like that you can't enter maintenance hours by days (ex. 5/25/18 1.0 hours), also once you close a work ticket out you can never re-open it.

What business problems are you solving with the product? What benefits have you realized?

time management, simplify

Hippo CMMS review by Harvinder G.
Harvinder G.
Validated Reviewer
Review Source

"Perfect System for Maintenance "

What do you like best?

None of the software is best, each have few deficiencies. But, Hippo is very easy to use, apply and simple in construction. Best thing i like about hippo is team hippo, service support from hippo team and the way you guys respond and followup time to time.

What do you dislike?

At this moment its hard to say about dislikes, yes we can say improvements are needed in few areas.

What business problems are you solving with the product? What benefits have you realized?

Most important was scheduled maintenance and inventory. Before, I always had low inventory issues which are solved now.

Hippo CMMS review by Administrator
Administrator
Validated Reviewer
Review Source

"Simple and easy to use"

What do you like best?

This software system allows an organization to simply organization all the daily tasks necessary in managing an entire facility.

What do you dislike?

Although the system is easy to use and train for team members to work in, it could be a little more robust in features.

Recommendations to others considering the product

Easy system to use

What business problems are you solving with the product? What benefits have you realized?

Completing tasks in a timely manner

Hippo CMMS review by Administrator
Administrator
Validated Reviewer
Verified Current User
Review Source

"VP Operations"

What do you like best?

Hippo allows anyone in the company to submit on deman work orders

What do you dislike?

Creating users is a big pain in the butt

What business problems are you solving with the product? What benefits have you realized?

Constistant PMs across the company

Hippo CMMS review by Tim W.
Tim W.
Validated Reviewer
Review Source

"New customer, still onboarding"

What do you like best?

Hippo seems to be an excellent value when stacked up against their competitors. Their customer service is top notch and one of the best I worked with during our search for software.

What do you dislike?

It is still very early in our process. I have not experienced any hurdles yet.

What business problems are you solving with the product? What benefits have you realized?

Our biggest discovery so far is we are learning what exactly our maintenance department days look like.

Hippo CMMS review by Administrator
Administrator
Validated Reviewer
Verified Current User
Review Source

"It does the job."

What do you like best?

It's a CMMS software program that is online based

What do you dislike?

Wish I could simplify things. Don't need locations,floor plans,sections....

What business problems are you solving with the product? What benefits have you realized?

It works well for CMMS

Hippo CMMS review by Daniel F.
Daniel F.
Validated Reviewer
Review Source

"Seeing whats new. "

What do you like best?

I like the calendars, task sheets and descriptions.

What do you dislike?

once the WO is closed changes cant be made.

What business problems are you solving with the product? What benefits have you realized?

Tracking assets.

Hippo CMMS review by Ryan D.
Ryan D.
Validated Reviewer
Verified Current User
Review Source

"Real user review"

What do you like best?

I like the ease of use. The initial learning curve is minimal. Once you upload all of your equipment and pms the process is pretty much set.

What do you dislike?

I wish you could add parts in the work order. Example: As I work on a piece of equipment and I replace apart that is not on the parts list, I would like to be able to add it in on the work order and have it automatically populate the parts list.

Recommendations to others considering the product

Shop around compare features and price points. Do you want a local setup which is more involved or a setup on a server with backing from the cmms team. I like HIPPO due to the fact the data is stored on their end so they save it and back it up but you still have access to download the data at anytime.

What business problems are you solving with the product? What benefits have you realized?

Scheduling preventative maintenance tasks and tracking.

Hippo CMMS review by Administrator
Administrator
Validated Reviewer
Verified Current User
Review Source

"Happy customer "

What do you like best?

Affordable, flexible easy to use interface

What do you dislike?

Internet based; we have limited access to the web in our environment

Recommendations to others considering the product

Hippo is an economical software

What business problems are you solving with the product? What benefits have you realized?

Tracking work orders, establishing baseline expenses for maintenance, generating planned maintenance tasks.

Hippo CMMS review by Executive Sponsor
Executive Sponsor
Validated Reviewer
Review Source

"Evolving and improving. "

What do you like best?

In the year or so we have been a customer we have seen some fairly nice updates. Tech support seems very knowledgeable. Setup was awesome.

What do you dislike?

Not much - a little more turn on and off of functionality would be helpful.

Recommendations to others considering the product

For the money this is a great product!

What business problems are you solving with the product? What benefits have you realized?

Keeping all of our maintenance and manufacturing support and manufacturing engineers on the same page is key.

Hippo CMMS review by John M.
John M.
Validated Reviewer
Review Source

"User friendliness "

What do you like best?

Hippo has been the extremely easy to get up and running and my staff has easily adapted to it with little training.

What do you dislike?

Tech support 24/7 I would also like the ability to have statements added to all work orders for quality assurance reasons.

Recommendations to others considering the product

If you need 24 hour support may not be for you. System is simple but if you have high turnover support is not available after hours.

What business problems are you solving with the product? What benefits have you realized?

Honing in on mechanical issue that create down time.

Hippo CMMS review by Administrator
Administrator
Validated Reviewer
Review Source

"Great Product"

What do you like best?

One of the best features is the ability to sort and find. Being able to export into excel and then use the sort and find functions really helps.

What do you dislike?

There isn’t a good way to purge the system so that if I want entries before X date to be deleted or marked as done I can’t find a way to do that.

What business problems are you solving with the product? What benefits have you realized?

Maintenance organization.

Hippo CMMS review by Dan S.
Dan S.
Validated Reviewer
Verified Current User
Review Source

"Hippo works well for us. "

What do you like best?

We have 5 different companies in 5 different cities in the USA and Canada. Most run similar equipment. Hippo let's me create a maintenance template and use the same template for the same machines in different cities.

What do you dislike?

Silverlight...but fixed now with version 6.0

What business problems are you solving with the product? What benefits have you realized?

Some of our facilities are 7days 365 a year and we need to be able to schedule the maintenance to suit. Other facilities are 6days and hippo give us the flexibility to schedule them as well

Hippo CMMS review by Matthew M.
Matthew M.
Validated Reviewer
Review Source

"Budget Friendly CMMS"

What do you like best?

The affordable price, the awesome customer service, and the endless functions.

What do you dislike?

The onboard time (takes a lot of time and effort to set up, though I am sure that is the case with all CMMS's), and the customization could use some work.

Recommendations to others considering the product

Hippo CMMS is the best "bang for your buck" around. The setup period is extensive, but worth it in the long run. The customer service is great, and always quick to get back with you when you have a question. They provide everything we need in a work order system, and the ability to create PM's is awesome. They roll out updates (for free!) and are always looking to improve. I cannot recommend this product enough.

What business problems are you solving with the product? What benefits have you realized?

Going away from post-it notes and email, we have been able to streamline our maintenance team, and increase productivity.

Hippo CMMS review by Administrator
Administrator
Validated Reviewer
Review Source

"Hippo is ok but very cumbersome to use"

What do you like best?

It has very goog tracking abilities, and reporting sections. It is easy for users to put in work orders and notification works well when a work order is in progress . The equipment logging is great, you can track and log every aspect of equipment , from beginning to current status. You can see all the work completed on equipment and the person doing the work. and pictures of the equipment and asset tags. The users are able to pick from a drop down menu to list exactly the equipment in needing repair. The PM module is very helpful to tie PM's to the right equipment individually and in a group.

What do you dislike?

You can't delete duplicate work orders, and the equipment section is cumbersome to use.But the facilities section where the equipment and and plotting is, it requires to redundancy. There is not any real understanding of why the information is needed by hippo program. you fill out the line item and then you have associate other areas to that line item and it does not associate with the line item that is being input.

Recommendations to others considering the product

Allow a lot of time to set up and train users

What business problems are you solving with the product? What benefits have you realized?

work order reporting and tracking

Hippo CMMS review by Dan A.
Dan A.
Validated Reviewer
Review Source

"Program is close to what is needed, still needs updates and polishing to be most usefull."

What do you like best?

I like being able to utalize hippo to plan work orders for the factory.

What do you dislike?

I dislike the level of "polish" that exists in the interface both on the input side as well as the output side.

The input to the system (what we are going through right now) is a bit clunky and cumbersome. We continue to question why we have to go many screens back to put in the data, for example, when we enter a PM and the equipment doesnt exist, you have to go back a screen to enter the equipment into the system, when entering the equipment into the system most of the time we realize that we have to go yet another step backwards to enter the model in.

As far as outputs go, I think that many of these are "standard" and exist regardless of what industry is using the software, weekly reports of what is coming up, monthly summary of what was completed etc. the UI isn't intuitive and not all of the options for things that we input into the database are options for outputs in the reports or printout's of a WO (estimated effort for example)

What business problems are you solving with the product? What benefits have you realized?

we are utilizing HIppo to manage and schedule our maintenance team.

Hippo CMMS review by Administrator
Administrator
Validated Reviewer
Review Source

"Simple and intuitive maintenance management software"

What do you like best?

I like the speed at which the software was setup and ready to go.

What do you dislike?

There are a few interface changes that would be nice

What business problems are you solving with the product? What benefits have you realized?

We are still too fresh into the software to have realized anything yet, but the ability to get our PMs scheduled and prioritized is a big help.

Hippo CMMS review by Michael K.
Michael K.
Validated Reviewer
Review Source

"Hippo CMMS Review"

What do you like best?

Hippo CMMS was easy, very user friendly. I was able to manage the maintenance of over 1000 pieces of equipment with ease.

What do you dislike?

Reports sometimes took some tweaking to get what I needed but that was mostly my learning curve.

Recommendations to others considering the product

Take your time and learn the system, it is easy but when you are first starting out it can be daunting. It took us about a month to get all the equipment in correctly and plot the points on the map. Once that was done it was smooth sailing

What business problems are you solving with the product? What benefits have you realized?

We were a sub-contract with a company that had the Government contract that demanded maintenance reports on a moments notice. I was able to have the reports quickly and accurately

Hippo CMMS review by Administrator
Administrator
Validated Reviewer
Review Source

"Great customer service, prompt replies"

What do you like best?

We use HIPPO mainly for the work order requests. This system works well for us and provides the reporting and data we need. We haven't used the other features yet.

What do you dislike?

It would be great if HIPPO had a feature to add a photo to a work order request. As we looked at the inventory component, it would be nice if that could be set up with a vendor so that ordering can be done automatically when a product reaches it threshold.

What business problems are you solving with the product? What benefits have you realized?

Prior to HIPPo all work orders were emailed which was cumbersome and couldn't track or have proper follow up. By all requests comin into one organized system, it has freed up man hours and provided needed reporting functions

Hippo CMMS review by Ann L.
Ann L.
Validated Reviewer
Verified Current User
Review Source

"Winnipeg User"

What do you like best?

They are always prompt when they get back to you and their staff is very well versed in the software

What do you dislike?

The development team constantly makes upgrades/modifications and there are no regular patch notes to let the customer base know what has been modified. this leads to confusion and system down time when folks don't know why the features they regularly use are missing or not available. They need to model their change process similar to the large MMO platforms where they send out updates every week letting people know what has been changed if anything.

Recommendations to others considering the product

It is a very versatile program that can expand your business operations to streamline work force and spending. it can track all of those items

What business problems are you solving with the product? What benefits have you realized?

Maintenance tracking and lifecycle planning

Hippo CMMS review by Administrator
Administrator
Validated Reviewer
Review Source

"Our HIPPO ride"

What do you like best?

1) Ease of navigation

2) Simple views

3) Understandable

3) Administrative access and monitoring

What do you dislike?

Full site not available on mobile devices (that I have been successfully shown, anyway)

From administrative perspective, make a simple change and push it out to all applications

What business problems are you solving with the product? What benefits have you realized?

Regularity of PM tasks being generated, completed, and monitored

Consistency in 30 administered applications from one site

Hippo CMMS review by Mike C.
Mike C.
Validated Reviewer
Review Source

"excellent experience"

What do you like best?

The program is easy to use and functionally it is just as good as high end programs

What do you dislike?

It is sort of difficult to run reports exactly the way you would like to see them

Recommendations to others considering the product

Make sure you have all your information ready up front and be prepared to make changes as you go. Do not look at this as you have all the answers use the tech support and follow their recommendations when using this program

What business problems are you solving with the product? What benefits have you realized?

PM tracking, inventory, cost controls,

Hippo CMMS review by Samantha  D.
Samantha D.
Validated Reviewer
Review Source

"Ease of Use and Update"

What do you like best?

I love the ease of using the software.

it is very easy to update the calls

The fact that time worked, material used can be assigned to each equipment and historical data and repairs are easily found

What do you dislike?

I cannot say there is nothing I dislike about the software

Recommendations to others considering the product

it is very good to use, no matter the size of the bussiness. it helps with tracking historic cost for activities, assist with budgetting. very good for communicationg with the users.

What business problems are you solving with the product? What benefits have you realized?

this is solving of communication to our internal customers, the way how it stores historic activities on equipment and the building. this software has helped us in properly managing our cost. our department internal ratings have increased since the implementation of this software.

Hippo CMMS review by Gregory L.
Gregory L.
Validated Reviewer
Review Source

"Hippo CMMS Review"

What do you like best?

I have found Hippo to be easy to use and navigate. The ability to generate reports and export data has been a useful tool when combining the information with other business reports. The support from the Hippo staff has been prompt and professional. The software has flexibility in that I will be using it in the near future to track and document tool crib inventory and activities. Additional uses may also include CNC machine set up information and back up programs.

What do you dislike?

Although it is not a show stopper by any means, I would like to have the ability to delete erroneous or test work orders. I would also like to see the full selection of side menus when using a tablet.

What business problems are you solving with the product? What benefits have you realized?

Hippo allows me to track machine repair costs, as well as time spent on repairs. This information will be used to make better replace vs. repair decisions. It will also be used by the financial group as an additional means to monitor and track capital assets.

Hippo CMMS review by Administrator in Hospital & Health Care
Administrator in Hospital & Health Care
Validated Reviewer
Review Source
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"Great program for work organization"

What do you like best?

Everybody in your facility can put in a task with no problem.

What do you dislike?

Would really like to open up completed scheduled and demand tasks. Sometimes we need to add info and I have not found a way to do that.

Recommendations to others considering the product

Great program worth the time.

What business problems are you solving with the product? What benefits have you realized?

Work is more organized and people get feed back on there tasks. We can schedule task to come up when we need them. And we can add if that we need to complete tasks.

Hippo CMMS review by arvin p.
arvin p.
Validated Reviewer
Review Source

"very easy to use"

What do you like best?

the way the work orders are so easy to get to

What do you dislike?

that you cant bring up all the work orders at once ...only 50 at first then you have to click all

What business problems are you solving with the product? What benefits have you realized?

faster work order finish time

Hippo CMMS review by Administrator in Hospitality
Administrator in Hospitality
Validated Reviewer
Verified Current User
Review Source

"Hippo CMMS Review"

What do you like best?

Cost of the program is very competitive and the features compare very well with other more expensive software.

What do you dislike?

Would like to be able to track individual resources hours by project and trade to asses productivity.

What business problems are you solving with the product? What benefits have you realized?

The software has helped track projects that might otherwise get forgotten or abandoned. As well as keep permanent record of labor for HOA accounting.

Hippo CMMS review by Administrator
Administrator
Validated Reviewer
Verified Current User
Review Source

"HippoCMMS - A great help to a growing company"

What do you like best?

Very easy to start a rudimentary system and begin completing scheduled and unscheduled work.

What do you dislike?

The interface between enterprise and facility when you are only using one facility.

Recommendations to others considering the product

Make a good hierarchy of your equipment and collect all your data before onboarding and you will have a good system to use in a matter of days.

What business problems are you solving with the product? What benefits have you realized?

We are just starting to track cost and inventory for our planned maintenance activities. It helps with ordering and makes accounting happier.

Hippo CMMS review by Pedro V.
Pedro V.
Validated Reviewer
Review Source

"New client"

What do you like best?

Easy to use and navigate. Easy to configure. Immediate access to real work data.

What do you dislike?

Still getting familiar with screens. Support is in a different language than the gross of the users.

What business problems are you solving with the product? What benefits have you realized?

Work order management

Hippo CMMS review by Administrator
Administrator
Validated Reviewer
Review Source

"Good Product that needs a little more."

What do you like best?

The program is great to use for setting up PM schedules and getting a maintenance program going. It was quite easy to use when setting up for the first time. The support team was helpful in getting us setup for the first time.

What do you dislike?

The web app was really nice, but was dependent on wifi or network. This was not helpful at my facility. The ability to upload photos was nice, but wouldnt print out with the work orders.

Recommendations to others considering the product

Great for smaller companies

What business problems are you solving with the product? What benefits have you realized?

PM schedules were the biggest problem we wanted to solve.

Hippo CMMS review by User
User
Validated Reviewer
Review Source

"Extremely helpful staff"

What do you like best?

Access; information about facility components as list and by location; PM reminders, Reports

What do you dislike?

had an issue pulling our complete inventory from the system.

What business problems are you solving with the product? What benefits have you realized?

annual inventory, work order tracking, annual reporting

Hippo CMMS review by gina m.
gina m.
Validated Reviewer
Review Source

"hippo review"

What do you like best?

very user friendly, easy to use, the staff is friendly when I need help

What do you dislike?

the constant emails, uploads slow sometimes

What business problems are you solving with the product? What benefits have you realized?

it helps us to keep track of all our assets, and tells us when they are do for review

Hippo CMMS review by Administrator
Administrator
Validated Reviewer
Review Source

"Great Product For Medium Size Company"

What do you like best?

Quick navigation, easy to run reports and provides alerts for pending work.

What do you dislike?

No concerns at this time. Excellent product

What business problems are you solving with the product? What benefits have you realized?

Our ability to track and log reoccurring issues with equipment

Hippo CMMS review by Administrator
Administrator
Validated Reviewer
Verified Current User
Review Source

"Systems Administrator / DevOpps"

What do you like best?

History, Maps creation, work order submissions to specific users.

What do you dislike?

administrative tasks are overly complicated

What business problems are you solving with the product? What benefits have you realized?

general tickets for maintenance of machines and other items within the factory/plant.

Hippo CMMS review by Alex G.
Alex G.
Validated Reviewer
Verified Current User
Review Source

"A program that will help keep your department organized"

What do you like best?

The ability to track each piece of equipment individually

What do you dislike?

Wish there was a section were you could write notes about each machine

What business problems are you solving with the product? What benefits have you realized?

Cap Ex Justification

Hippo CMMS review by Firmin F.
Firmin F.
Validated Reviewer
Review Source

"Very positive (just starting our project)"

What do you like best?

Customer service (took us through each step of the implementation)

What do you dislike?

Help in test environment / only in user mode (not administrator)

Recommendations to others considering the product

Encourage company to implement upload info from picture of asset label (example Centriq), implement purchase orders.

What business problems are you solving with the product? What benefits have you realized?

Hoping to find efficiencies in maintenance (preventative maintenance)

Hippo CMMS review by Administrator
Administrator
Validated Reviewer
Verified Current User
Review Source

"easy to impliment"

What do you like best?

Once purchased the setup was easy and it has been reliable since.

What do you dislike?

I do not like that the product does not tie into active directory. It would be beneficial to have the authentication take place automatically by doing so.

Recommendations to others considering the product

It is easy, cost effective and usefull

What business problems are you solving with the product? What benefits have you realized?

Cost effective maintenance facilities ticketing system

Hippo CMMS review by Administrator
Administrator
Validated Reviewer
Review Source

"Good but limiting "

What do you like best?

Floorplans and ability to see visually where problem clusters are occurring

What do you dislike?

-number of layers to navigate to get to info that want

-price

Recommendations to others considering the product

Price adds up fast for the features that want/need

What business problems are you solving with the product? What benefits have you realized?

classroom installation and maintenance

Hippo CMMS review by User
User
Validated Reviewer
Review Source

"Review of Hippo"

What do you like best?

Work Tickets and Schedule for future PM

What do you dislike?

Cumbersome set up and clunk use

Recommendations to others considering the product

Single screen add on for items

What business problems are you solving with the product? What benefits have you realized?

None

Hippo CMMS review by Chad P.
Chad P.
Validated Reviewer
Verified Current User
Review Source

"Small learning curve for a well organized workplace"

What do you like best?

The CMMS system offers a very deep layered approach to documenting equipment and the maintenance tasks required for them which allows for a very strong work order system that is easy to understand for many users. Pleasant formatting and visual make for a rather user friendly experience. Technical troubleshooting is easy and caller support is immediately responsive.

What do you dislike?

The initial setup can be a challenge in places with a large variety of equipment. Some of the layered details go too deep and can get a bit confusing when trying to produce a new regularly producing work order.

Recommendations to others considering the product

Collect the information on the equipment you want inserted into the program before purchasing

What business problems are you solving with the product? What benefits have you realized?

Maintenance and documentation of said maintenance has become much more streamlined and brings our organization back into regulated approval with our overseeing legislation.

Hippo CMMS review by Administrator
Administrator
Validated Reviewer
Review Source

"Straight Forward"

What do you like best?

I chose Hippo after researching many other CMMS programs. I was drawn to the ease of use, straight forward workflow. The look and feel is simple and bold. It works both on the computer as well as a iPad.

Clean simple interface is important to me.

I needed our team to "buy in" to a maintenance program. They did this very quickly with very little push back,. Sometime change is not easy. HIPPO has become our go to word. If you have a problem, put it in Hippo.

What do you dislike?

Cannot add or edit the status the titles in the status column. Would like to change many of these that are particular to our company, industry. We have developed work around which required a cheat sheet. This actually means this.....

Recommendations to others considering the product

Please customize the titles in the status column. We have so many status's that we could use than the ones provided. This was not explained or discovered until we stated using this program.

What business problems are you solving with the product? What benefits have you realized?

We provide maintenance support to 32 facilities in 3 states. This has allowed us to be more efficient when scheduling PM's, easier to track staff and most importantly track expenses, receipts and final cost report per project.

Overall cost for Hippo worked in our budget, could have spent much more money for not many more. features.

This has also provided one place for historical records per facility and can cross reference projects with the reporting feature.

Hippo CMMS review by jessica j.
jessica j.
Validated Reviewer
Verified Current User
Review Source

"operations manager"

What do you like best?

how easy it is to use and manage. I can keep track of work items and PMS very easily

What do you dislike?

sometimes it is slow. the main page sometimes freezes

What business problems are you solving with the product? What benefits have you realized?

sometimes hard to enter users

Hippo CMMS review by Executive Sponsor
Executive Sponsor
Validated Reviewer
Review Source

"Great Product"

What do you like best?

The map features, how it allows you to pinpoint equipment locations.

What do you dislike?

I don’t have any real complaints about this product.

What business problems are you solving with the product? What benefits have you realized?

We solved the issue of how to stay on top of maintenance requests. The benefit is that it works smoothly now.

Hippo CMMS review by Antron M.
Antron M.
Validated Reviewer
Review Source

"Awesome"

What do you like best?

I like that you can go back and forth and check your work orders and assign them.

What do you dislike?

Probably the only thing that I don't like is that it freezes up every now and then.

What business problems are you solving with the product? What benefits have you realized?

Work related issues, they're not really problems just helps keep them logged.

Hippo CMMS review by Dusty  R.
Dusty R.
Validated Reviewer
Review Source

"Great Program Easy to navigate"

What do you like best?

Ease of use for multiple users. Mobile usage, direct notification to group of persons

What do you dislike?

Reporting is a little difficult to pull all data. The extract section of the program is difficult to understand.

What business problems are you solving with the product? What benefits have you realized?

Damaged equipment timely reporting. Use the program to track turnaround time on damaged equipment. From time of notification to time of repair.

Hippo CMMS review by Administrator
Administrator
Validated Reviewer
Review Source

"Great system for managing facility and equipment maintenance "

What do you like best?

Scheduled and demand work orders is a great way to manage work load to ensure nothing is being missed or neglected as well as tracking time and costs.

What do you dislike?

I dislike the report abilities, they are very slow and not user friendly, at this time unable to easily pull data that shows trends of work generated versus work completed.

I dislike the fact that I can't search equipment on the enterprise level for multiple buildings unless I first do an extract.

Recommendations to others considering the product

I recommend this product, there is room for improvement for reporting on data in the system to make it more user friendly and to show trends work load costs etc. for equipment and labour but they are working on improving this and making it more user friendly.

What business problems are you solving with the product? What benefits have you realized?

Standardized Preventative Maintenance for multiple sites and equipment repair cost and time spent awareness.

Hippo CMMS review by Justin S.
Justin S.
Validated Reviewer
Review Source

"An affordable tracking tool"

What do you like best?

Hippo is a clean, visual appealing web based maintenance software that is easy to use, track work orders, and inputting data is a breeze. As upgrades to the CMMS system occur, Hippo does a very good job with training users on the new content by use of webinars or their help desk support. Hippo also values feedback from their customers, and by doing so I am typing a review of this product which normally I would not take time to do so. Hippo is constantly making changes to the system which I believe is the reflection of listening to their customer feedback. I really like the table style inputting feel for adding new parts or equipment as if it was a spreadsheet.

What do you dislike?

Some of the pages take a long time to upload and if you have a slow internet connection, this is quantified. This is the only issue I have with the product.

Recommendations to others considering the product

The initial data uploaded to the CMMS database is crucial in the implementation of the system. Ask questions and make sure the data will tailor to how you want to use the system.

What business problems are you solving with the product? What benefits have you realized?

It allows tracking expenses to pieces of equipment and makes it easier to prove capital expenditure projects.

Hippo CMMS review by Ian M.
Ian M.
Validated Reviewer
Verified Current User
Review Source

"Early Indications are Very Positive"

What do you like best?

The user interface is well designed and easy to use because it is relatively simple. Simplicity runs throughout the system, which also makes start up, at least with the basic requirements, quite easy to do.

What do you dislike?

Some of the features and logic behind them are not as fully fledged as they might be and don't necessarily follow actual workflows.

Recommendations to others considering the product

We're impressed! In fact, we see a really good 'engine' in the software that, with development, could expand its utility and broaden its market appeal.

What business problems are you solving with the product? What benefits have you realized?

New adopter, so still learning the product and all of it's features. However, the reason we adopted a CMMS is to get rid of our disparate paper and Excel based system and ultimately to get much better service history and overall metrics on our equipment so we can make better life-cycle decisions.

Hippo CMMS review by User
User
Validated Reviewer
Review Source

"Hippo review"

What do you like best?

User friendly and ability to issue work orders for immediate repairs of facility

What do you dislike?

It would be great if there was an inventory of parts on hand feature; currently there's not and if there was we can have a supply of items regularly used on hand with maximum/minimum availability of part's on hand.

Recommendations to others considering the product

The user friendly capabilities are a great feature with this CMMS program.

What business problems are you solving with the product? What benefits have you realized?

Hippo helps with tracking our work progress and job codes keeps the priority and /or urgent work orders visible.

Hippo CMMS review by Rapahel T.
Rapahel T.
Validated Reviewer
Review Source

"Raphael Thomas; Gateway Community Services"

What do you like best?

I like the fact that I have documentation for work requests and I no longer have to investigate staff claiming to have report a need when they really didn't.

What do you dislike?

I do have seem to have all the functions available on the mobile as I do on the desk top.

What business problems are you solving with the product? What benefits have you realized?

my department received a grade of outstanding during the agency's CARF Certification review because we were able to show documentation of reported work order and vehicle maintenance.

Hippo CMMS review by Ian C.
Ian C.
Validated Reviewer
Review Source

"Vast improvement over our previous manual system"

What do you like best?

Easy to report, log and track work orders. Excellent system for preventative maintenance scheduling.

What do you dislike?

Should allow requesters to take photos, and taking a photo to attach to a WO request should be a one click button.

What business problems are you solving with the product? What benefits have you realized?

Far better visibility of the outstanding jobs to be done by Engineering, leading to a greater understanding of the requirements of our Engineering department.

Hippo CMMS review by Administrator
Administrator
Validated Reviewer
Verified Current User
Review Source

"I found it to be very informative and learned some new things."

What do you like best?

I like the easy navigation of the website and the software is user friendly.

What do you dislike?

Uploaded wrong picture for screenshot but unable to go back and change. Does not have standardized templates for equipment task on common pieces of equipment.

Recommendations to others considering the product

Hippo CMMS is a great program for managing the owners assets, documenting service provider and internal PM work. We also are very happy with web based software and mobile applications that allow data input almost anywhere.

What business problems are you solving with the product? What benefits have you realized?

Better documentation of resources work history.

Hippo CMMS review by Clive W.
Clive W.
Validated Reviewer
Review Source

"Training"

What do you like best?

Live meetings with Earl.--------------------------------------------

What do you dislike?

Nothing.-------------------------------------------

Recommendations to others considering the product

Ease of use and set up

What business problems are you solving with the product? What benefits have you realized?

Maintenance history on our equipment. Being able to track our ROA.

Hippo CMMS review by Administrator
Administrator
Validated Reviewer
Review Source

"Looking for the right Fit for our CMMS needs"

What do you like best?

Its easy interface. Its simple and functional with all the important elements needed. The HIPPO rep was very helpful and patient with us as we have not used a CMMS program before and they offered great advice and support through our decision making process.

What do you dislike?

So far we like everything we have seen in the HIPPO CMMS

What business problems are you solving with the product? What benefits have you realized?

We have a need for Preventative maintenance. As we continue to grow and add new equipment preventative maintenance of our Equipment and vehicles is very important to maintaining customer satisfaction

Hippo CMMS review by Administrator
Administrator
Validated Reviewer
Review Source

"Excellent CMMS System that my biotechnology company adapted, with no intentions of changing. "

What do you like best?

I like how easy Hippo is to submit work orders and check on PM's for our lab. Changing work orders to in progress and writing notes for the next technician is one of the greatest benefits since implementation.

What do you dislike?

I wish there was a way to compare work orders, PM', and assets to make graphs that could show reliability and other key parameters of the equipment.

Recommendations to others considering the product

If you want more data manipulation of your assets, Hippo currently can't do this. However, if you want a cheap solution that is very user friendly and simple, this is the best product I have seen in the CMMS software world.

What business problems are you solving with the product? What benefits have you realized?

Hippo has really solved our work order and preventative maintenance management system.

Hippo CMMS review by Jerry B.
Jerry B.
Validated Reviewer
Verified Current User
Review Source

"Hippo CMMS is a simple, user friendly platform."

What do you like best?

Ease of use and navigation around the site.

What do you dislike?

Sometimes difficult to understand the best process for reporting.

Recommendations to others considering the product

Nothing to add.

What business problems are you solving with the product? What benefits have you realized?

Managing work orders and understanding maintenance related labor costs.

Hippo CMMS review by Administrator
Administrator
Validated Reviewer
Review Source

"Great user friendly CMMS"

What do you like best?

I love everything about HIPPO. Tracking all vehicles and equipment keeps our operation running smoothly

What do you dislike?

No bar code option for vehicles or parts

What business problems are you solving with the product? What benefits have you realized?

Vehicle/equipment maintenance

Hippo CMMS review by Jayson M.
Jayson M.
Validated Reviewer
Review Source

"Updates are a joke"

What do you like best?

The basic platform of Hippo is solid. Was a great system years ago

What do you dislike?

The updates are basically purely aesthetic and lack any real additions to capability. The updates slow down the platform and have made altering work orders slow which is very detrimental to a platform that is supposed to save time

Recommendations to others considering the product

When hippo came out it was innovative and inexpensive. Now there are several platforms out there that are the same price however provide more features and functionality.

What business problems are you solving with the product? What benefits have you realized?

managing work requests from several different departments. Managing costs of labour and inventory.

Hippo CMMS review by Kyle M.
Kyle M.
Validated Reviewer
Review Source

"Manager of Maintenance and Enviromental"

What do you like best?

Ease of use, notification process through email. Price also plays a big role on this selection.

What do you dislike?

I can not collect data or values under the DATA column of the work order task field. I have to document all as founds or values in the summary section of the work order.

Recommendations to others considering the product

Good price

What business problems are you solving with the product? What benefits have you realized?

I track all Environmental Regulatory requirements with Hippo

Hippo CMMS review by Christopher J.
Christopher J.
Validated Reviewer
Review Source

"Why Hippo CMMS works for us"

What do you like best?

The ease of navigation throughout the site.

What do you dislike?

There has been nothing that I can think of.

Recommendations to others considering the product

Hippo CMMS has been an ideal tool for our Operations team.

What business problems are you solving with the product? What benefits have you realized?

A better control of our equipment has been realized since the first day.

I can find all my equipment and locations with ease.

Hippo CMMS review by John  L.
John L.
Validated Reviewer
Review Source

"Helps staff"

What do you like best?

Helps staff know what needs to be done today

What do you dislike?

I like the old program better is was easier to input things into it.

What business problems are you solving with the product? What benefits have you realized?

Can check and see what is left out standing .

Hippo CMMS review by Administrator
Administrator
Validated Reviewer
Review Source

"Ski area CMMS"

What do you like best?

Ease of accessing stored data. All projects organized and easy to understand. All scheduled work easy to look ahead at. Have found multiple uses for reports

What do you dislike?

Some functions/names not entirely fine tuned/oriented toward our specific business. It certainly works well, this is a small issue.

Would like to have an integrated PO system

Recommendations to others considering the product

Highly recommend, significant savings were seen within first year

What business problems are you solving with the product? What benefits have you realized?

Consistent/reliable work order processing. Ability to recall previous work on equipment allows faster troubleshooting/lower cost

Hippo CMMS review by Administrator
Administrator
Validated Reviewer
Review Source

"Hippo covers most of our needs and we are pretty satisfied with the software solution they provide. "

What do you like best?

Work Order management. I also like the fact they offer bar coding. We plan to get set up with this in the very near future.

What do you dislike?

It is somewhat old fashioned in some screens and not as "smart" as we would hope for. There are some limitations in the software. We would love to have some features be made possible such as Project Management that is separate from simply daily operations work orders. The area where you add Equipment could be more user friendly. It would be helpful to have less categories under and Facility Admin and instead condensing them so that you dont have to keep switching in and out of categories in order to enter equipment or parts. The reports section is good, however, when we are asked for printed reports, it is not easy to read for someone outside the department and it is lacking titles so you dont even know what the report is measuring. Again, somewhat outdated in the format.

What business problems are you solving with the product? What benefits have you realized?

We are able to track daily operations with work orders containing hours, specific locations with more precise reports. We now have a way to track labor more efficiently as well.

Hippo CMMS review by Robert T.
Robert T.
Validated Reviewer
Review Source

"A database in mind for your growth"

What do you like best?

Good grasp of a small business and then expanding using the same software

What do you dislike?

a lot of fields to fill out to process a demand order

Recommendations to others considering the product

Use HIPPO support staff, they are invaluable to assist with any problems or suggestions.

What business problems are you solving with the product? What benefits have you realized?

can schedule work effective

Hippo CMMS review by Paul C.
Paul C.
Validated Reviewer
Review Source

"Program sells itself!"

What do you like best?

The preventative maintenance notice alerts to the required employees is great!

What do you dislike?

Onboarding time seems to short...not to the fault of HIPPO. Alot of info to import into the system. The more time you put into the onboarding the better the end result.

What business problems are you solving with the product? What benefits have you realized?

We went from all paper documentation for our preventative maintenance to scanning in our service manuals and having access to all the needed information for equipment(service manual, LOTO, parts list) at the equipment with the use of web based program.

Hippo CMMS review by Kenneth  J.
Kenneth J.
Validated Reviewer
Review Source

"Love the scalability of Hippo CMMS"

What do you like best?

We started with 3 locations and scaled to 40 and Hippo has been able to keep up with our growth.

What do you dislike?

Doesn't have the capability for capital project planning and tracking.

Recommendations to others considering the product

Hippo is an easy to use CMMS platform, and continues to improve in quality. Customer service is very responsive. If you are looking for product that is easy for the end user then Hippo fits the bill. Improvements are needed in the area of capital planning for users managing many assets.

What business problems are you solving with the product? What benefits have you realized?

Able to communicate work needs across our multiple locations through a single platform. Hippo has given me the ability to communicate and track the progress of work activities at every location.

Hippo CMMS review by User
User
Validated Reviewer
Verified Current User
Review Source

"Good all around software for what we need"

What do you like best?

The ability to change work group to send work orders to proper areas.

What do you dislike?

Having to tag every name for work unit in resources.

What business problems are you solving with the product? What benefits have you realized?

Maintenance Calls and Preventative Maintenance

Hippo CMMS review by Administrator
Administrator
Validated Reviewer
Verified Current User
Review Source

"Best Bang for you Buck"

What do you like best?

The amount of features that you get with Hippo CMMS is awesome in comparison to the cost. Being able to access our CMMS (whether on-the-go or at a PC) and be able to create PM's and Work Orders is easy and anyone can learn how to do it. My team uses it to get their daily workload as well as see other tasks that need to get done. I also use it for reports and PMs like having the fire alarm system tested and other time-sensitive tasks

What do you dislike?

Onboarding takes some time. There is an option to have Hippo come out and do it, but being the small business we are, I don't have the funds to allocate to such service. I spent the better part of a couple months, just getting all the information I needed to get it up and running. Once all that was done I spent just as much time getting the rest of our business used to the product. Training people on how to use the system took some time, with many questions involved (what qualifies as a work order? Where is this thing? etc). Just time and money, but worth it in the end.

Recommendations to others considering the product

Whether you're a large cooperation with multiple locations or a small individual facility, Hippo is a great choice. While there are multiple companies that tout the same thing, their prices are staggering at best. I would pay 10 times the amount I do for Hippo for some of the other programs out there.

What business problems are you solving with the product? What benefits have you realized?

Before we got Hippo, we were using post-it notes and emails to communicate maintenance issues. We had no preventative maintenance schedule whatsoever. With Hippo, my team can effectively accomplish tasks, the staff and communicate easily any maintenance issues, and we have a great PM schedule.

Hippo CMMS review by Gary F.
Gary F.
Validated Reviewer
Verified Current User
Review Source

"New to CMMS"

What do you like best?

Its pretty easy to use and train other people to use.

What do you dislike?

We understand they are growing and have hiccups. There are a few things we are requesting that they are hopefully working on.

What business problems are you solving with the product? What benefits have you realized?

We are addressing downtime issues on a scheduled basis and we are able to generate reports properly.

Hippo CMMS review by Ferdinand S.
Ferdinand S.
Validated Reviewer
Verified Current User
Review Source

"Hippo is useful."

What do you like best?

Hippo is useful for maintenance tracking work orders. This system help us in giving and assigning jobs to our staff.

What do you dislike?

Need to be more user friendly. Should be able to print out reports, open or pending. The graph representation needs to be more easy to understand for user.

Recommendations to others considering the product

Useful in tracking work orders.

What business problems are you solving with the product? What benefits have you realized?

We were able to list down all work orders in our property. We were able to keep eyes on pending jobs, who did the job for review.

Hippo CMMS review by Administrator
Administrator
Validated Reviewer
Review Source

"Efficient CMMS"

What do you like best?

The system is very easy to use and can be customized according to business needs and size

What do you dislike?

Nothing. I have worked on numerous different platforms for CMMS's. This is a very detailed and easy system use for a requester.

Recommendations to others considering the product

Ask questions with all vendors you are considering. Compare with HIPPO and you will be amazed

What business problems are you solving with the product? What benefits have you realized?

The system gives me the ability to monitor the production of our workers and vendors. This gives me the real time notification every time a work order is requested and when it has been approved. It also gives me notifications every time one of our employees and vendors does any work to towards the work order. This can also be customized to fit my needs.

Hippo CMMS review by Daniel R.
Daniel R.
Validated Reviewer
Verified Current User
Review Source

"Great solution for my maintenance department"

What do you like best?

Great value for a CMMS software. Flexible enough to do what we need to do. Easy for my team to use.

What do you dislike?

Better mobile app would be nice. Also, easier way to see history of work orders for a specific location would be helpful.

Recommendations to others considering the product

Take it for a test drive. Works great for my needs and I recommend it to lots of folks. Just have to use it a little to see if it will do everything you need it to do.

What business problems are you solving with the product? What benefits have you realized?

Streamlined our work order process. Allows for reporting on recurring issues. Provides feedback for requestor once work has been completed.

Hippo CMMS review by Mike D.
Mike D.
Validated Reviewer
Verified Current User
Review Source

"The more you feed your hippo the better it will treat you. "

What do you like best?

Ease of submissions for work orders by requesters. Tracking progress of work orders. Pulling history reports via locations. Having a single means of work order substitutions, with gathering information via fields required by the form.

What do you dislike?

No mobile app. And unable to input times for reoccurring tasks, or give time frames to auto generated items. Not currently able to have a work request span facilities. Not currently able to implement a "facilities scheduler" type of interface, have been told it is in the pipeline.

Recommendations to others considering the product

The more information, locations, vendors, equipment; you are able to put into the system the more useful the system will fit your needs.

What business problems are you solving with the product? What benefits have you realized?

Better able to manage how requests are submitted, and the information needed, by requiring fields to be filled. Better tracking of man hours, and submission history, via location or requester. Has drastically reduced the amount of word of mouth, work order requests.

We have benefited by haveing better accountability of submitted requests, able to accomplish more work completed, by better planing and scheduling of repairs. As well as tracking history of repairs to specific equipment; and defining specific locations of repairs needed.

Hippo CMMS review by Administrator
Administrator
Validated Reviewer
Review Source

"Great software program and the technicians are amazing."

What do you like best?

HippoCMMS is one of the best software programs I have ever used. It is simple to operate and I love the reports.

What do you dislike?

I would like to have more features for vehicles.

Recommendations to others considering the product

You will not regret your decision to go with Hippo CMMS

What business problems are you solving with the product? What benefits have you realized?

I love the technical crew, they have answered every question I have had without delay and have resolved any problems I have had along the way.

Hippo CMMS review by Administrator
Administrator
Validated Reviewer
Review Source

"It takes a while to get use to it. "

What do you like best?

I like that when I email the technical support team they get back to me extremely quick.

What do you dislike?

I dislike that when I am using the extract it use to be an option to export straight to an Excel from, but now it is gone and the only option is to export to a CVS file.

What business problems are you solving with the product? What benefits have you realized?

We now know how many work orders that are being completed throughout the whole month.

Hippo CMMS review by Steve  R.
Steve R.
Validated Reviewer
Verified Current User
Review Source

"Great product "

What do you like best?

Easy to use for technician and service manager. Great inventory and asset tracking

What do you dislike?

Setting up new user permissions can sometimes be difficult.

Recommendations to others considering the product

Great product, support, and ease of use compared to other CMMS software

What business problems are you solving with the product? What benefits have you realized?

Tracking inventory was a manual task on a weekly basis, now as parts are used they are automatically tracked. Keeping track of work orders we were using an excel based product and was easy to miss a work order.

Hippo CMMS review by William S.
William S.
Validated Reviewer
Verified Current User
Review Source

"Solid CMMS"

What do you like best?

Easy to use interface. I like the different options: dashboard, list, etc.

What do you dislike?

Poor mobile support. It would be really nice to be able to walk around the restaurant with a mobile device.

Recommendations to others considering the product

Its a great way to record all your work orders.

What business problems are you solving with the product? What benefits have you realized?

It's nice to have a consistent way to communicate facilities needs.

Hippo CMMS review by User in Mechanical or Industrial Engineering
User in Mechanical or Industrial Engineering
Validated Reviewer
Review Source

"Very easy to use and flexible"

What do you like best?

The graphs and how easy is to do a work order/PM

What do you dislike?

A lot of bugs, have problems (sometimes) with reports (resources)

What business problems are you solving with the product? What benefits have you realized?

With Audits, not that we have all the reports in order is very easy to access a certain PM (schedule work order)

Hippo CMMS review by Lee D.
Lee D.
Validated Reviewer
Verified Current User
Review Source

"Hippo on a daily basis "

What do you like best?

The best thing about Hippo is being able to track daily jobs, monthly breakdown with reports, picture attachments on jobs inserted into the system

What do you dislike?

Sometimes it can be a bit slow at times but that can be in with phone signal dropping, on the reports if a person closes a job in someone’s name it comes up on the reports that the person that closed it done the job

What business problems are you solving with the product? What benefits have you realized?

It’s a brilliant way of tracking jobs that have been completed, then scheduling in bigger jobs & keeping track of hours & costs

Hippo CMMS review by Administrator
Administrator
Validated Reviewer
Review Source

"moving forward"

What do you like best?

The ability to track work orders and the ability to schedule and track costs,

What do you dislike?

At this time i do not have a dislike. The use of the program is a great benefit.

What business problems are you solving with the product? What benefits have you realized?

scheduling the work order. Being able to track the work order

Hippo CMMS review by Administrator
Administrator
Validated Reviewer
Review Source

"Great for work orders"

What do you like best?

It has been helpful for submitting and tracking work orders. Also user friendly for all staff.

What do you dislike?

Have not been able to delete scheduled work orders that we no longer need.

What business problems are you solving with the product? What benefits have you realized?

Use primarily for work orders.

Hippo CMMS review by Administrator in Hospitality
Administrator in Hospitality
Validated Reviewer
Review Source

"Capable Program that is Good for our Property"

What do you like best?

I like being able to manipulate and change my locations, add equipment, and keep repair parts as a link within the equipment lines. Using pictures is extremely helpful and valuable, I get to pick the pictures so I know they are right.

What do you dislike?

It is a bit slow to update to update when I make changes. It also sometimes take quite a few minutes to load the pages when my technicians are trying to get work done. I have not had good with the mobile link on my iPhone.

Recommendations to others considering the product

Hippo is a good product that is bringing our maintenance department into the digital age. The products are great, training is good, the ease of use is often self explanatory, and it is less expensive than competitors.

What business problems are you solving with the product? What benefits have you realized?

I am now able to track work done on individual pieces of equipment. we used to just "remember" where work was being done. Know we can track individually. I can also track word done at the individual venues we have, keep a tab on time, and bill them appropriately.

Hippo CMMS review by Tylar S.
Tylar S.
Validated Reviewer
Verified Current User
Review Source
View Original

"Hippo - The Problem Solver"

What do you like best?

The way HIPPO CMMS allows us to streamline our maintenance requests and work orders has been huge in saving us time and manpower to complete our tasks. Our maintenance technicians receive prompt e-mail notifications when a work order has been submitted and that allows us to get a jump on things much quicker than we normally would.The e-mail notification tool also is sent out when the work order has been completed, allowing the requester to know when the work has been completed and what necessary repairs have been made. Hippo allows us to keep an excellent track record of the repairs and troubleshooting that we do to our facilities equipment. We have just begun using the scan code feature HIPPO offers and it is already paying off huge dividends.

What do you dislike?

Sometimes when using the back button, the screen freezes and you have to log out and log back in. It would also be nice if we could go back and edit already completed work orders to add additional comments or documents to a work order.

Recommendations to others considering the product

I would definitely recommend to anyone trying to streamline their work orders. The customer service is excellent. Hippo CMMS is very user friendly. You do not have to be a tech wiz to use this at all! Our facility is excited to start using HIPPO's new scan code feature.

What business problems are you solving with the product? What benefits have you realized?

Allows us to prioritize our work orders. We can run maintenance history reports on all of our equipment. Can access equipment information in seconds.

Hippo CMMS review by Administrator
Administrator
Validated Reviewer
Review Source

"HIPPO great program"

What do you like best?

I got my training with Mel Motoch and she has always been so helpful. She explains things thoroughly and accurately. She makes sure you fully understand the "why" and the "how to" of the different aspects of the program features. I really love the fact that this program is so powerful. I am still learning how to use it but it has so much potential. There are so many great features. The more I learn how to use it the more I like it.

What do you dislike?

I didn't think it was user friendly enough but when we updated to version 6 I found it a lot more user friendly,

so that would have been my only issue.

There are a few things I would like to see the program incorporate.

Recommendations to others considering the product

It is a program that can certainly facilitate the organizational aspect and control of the different areas of maintenance in any buisiness. I like that you can keep track of everything that is happening in your enterprise. It makes it easier to keep track of and control the maintenance of everything.

What business problems are you solving with the product? What benefits have you realized?

We no longer have the janitors sending us work orders on paper. This is a big plus because often times these papers were being lost in transit and this made it impossible to keep track of what was being done at the schools. Now we can see how many times we get the same problem with certain repairs.

Hippo CMMS review by Administrator
Administrator
Validated Reviewer
Verified Current User
Review Source

"Asset Management Intern/HIPPO Maintenance and Set Up"

What do you like best?

Easiness to track work orders is a huge plus with the program. User friendliness is something that was promptly noticed in comparison with other programs.

What do you dislike?

Some glitches are still being noticed and worked out with the HIPPO program since the upgrade to Version 10. Only small things have come up that are not working properly such as multiple equipment model names of the same model showing up when only one of each should be available.

Recommendations to others considering the product

HIPPO CMMS is very user-friendly and is easy to navigate for those who are not as computer literate.

What business problems are you solving with the product? What benefits have you realized?

We are reducing the amount of paper transactions where they can get lost or ruined. By directly imputing reports and documents into HIPPO, we are able to reduce the risk of important documents getting lost. By using HIPPO we are also ensuring that everything that needs to be done is getting done and nothing is forgotten. Before using HIPPO, important practices and required maintenance inspections were likely to get forgotten where as now the timely scheduled work orders pop up to each of our facilities and are not forgotten. We have seen improvements in the

Hippo CMMS review by Carolina D.
Carolina D.
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"Workflow management"

What do you like best?

With Hippo i can program or automate the reports when generating them. Also from my mobile device I can make updates in real time.

What do you dislike?

One of the negative things that Hippo has is that the function of predictive maintenance is not available and this has caused many delays in my work.

Recommendations to others considering the product

If you're starting with CMMS I highly recommend Hippo since you save a lot of money in addition to its ease of use.

What business problems are you solving with the product? What benefits have you realized?

The problem I could solve using Hippo I can accurately track my inventory parts. This has enabled all staff know when and how to apply new parts through the relevant vendor information.

Hippo CMMS review by Brady  C.
Brady C.
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Verified Current User
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"Great Overall Experience "

What do you like best?

Hippo has been a great overall experience with our company. We recently implemented this at our food production plant and it has met all our needs. It is very user friendly which was a big part in making a decision. It helps us meet all FDA standards within regards of record keeping. I would recommend this program to another company.

What do you dislike?

One big item that Hippo is missing is the ability to customize different fields and make your own pages that other more expensive programs provide. Another area that would need improvement is the parts tracking/purchasing area. One item that may be useful for this is to be able to see parts history such as when a part was used on which work order, when the last recount was done and inventory, when the last purchase date was complete and for which price, and run reports to see what equipment uses the same part. These would be helpful from a business planning perspective and parts tracking.

Recommendations to others considering the product

To those looking to implement hippo, I highly recommend going with the middle onboarding solution. They provide spreadsheets which make everything easier to implement.

What business problems are you solving with the product? What benefits have you realized?

We are solving the issue of having to keep paper records for everything. Prior to this program we were doing maintenance based off word of mouth and did not track work on equipment. Now we are able to have better records which help us comply with Food Regulations.

Hippo CMMS review by Chris C.
Chris C.
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Verified Current User
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"User friendly CMMS "

What do you like best?

The simplicity of the software. Anyone can sit down and learn this program quickly.

What do you dislike?

There are times when it seems like there is a lag in the system.

Recommendations to others considering the product

Hippo is a very easy and reliable program that helps manage the day to day parts of running a building. With Hippo we have been able to keep up with work orders and nothing has fallen through the cracks.

What business problems are you solving with the product? What benefits have you realized?

The ability to track work orders and keep on track is the largest benefit.

Hippo CMMS review by Tom S.
Tom S.
Validated Reviewer
Verified Current User
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"Hassle Free Maintenance Tracking"

What do you like best?

It's simply to use after the initial setup. Hippo offer a lot of help to get you set up and running which is great. I've found it excellent for our companies uses. It helps us to easily keep on track of all our maintenance needs and its easy to navigate.

What do you dislike?

There's nothing I particularly dislike about hippo. I've never had any issues with the way I use it. It fulfills all of my needs. However, it would be great if they could make hippo available for use on other web browsers.

Recommendations to others considering the product

The more information you add when setting up the program the more useful it will be. It's worth taking the time to do this.

What business problems are you solving with the product? What benefits have you realized?

For us, hippos solves the problem of keeping on top with all of our daily, weekly, monthly and yearly maintenance needs. Nothing gets missed anymore and its easy to add new maintenance schedules when new equipment is added.

Hippo CMMS review by Reynold P.
Reynold P.
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Verified Current User
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"Hippo CMMS Software"

What do you like best?

User Friendly and easily adaptable for any type of Use. Easy to access support when having issues.

What do you dislike?

Support is not always as fast as we need.

What business problems are you solving with the product? What benefits have you realized?

Benefits are in the tracking and documentation of the Software. Works well for tracking on a weekly, monthly and yearly basis as needed.

Hippo CMMS review by Andrea D.
Andrea D.
Validated Reviewer
Verified Current User
Review Source

"Very Good Product"

What do you like best?

The ease for the requester and back end of work orders.

What do you dislike?

The fact that if you reject a request before you approve it, the requester gets NO notification and there is no record of the reject.

Recommendations to others considering the product

Take all the offered webex sessions. You will always learn something new.

What business problems are you solving with the product? What benefits have you realized?

Just the communication that the Hippo system provides with the email response to requester. It has helped with the amount of phone calls to the office. As I work for 3 dept. the benefits are that it stops so many time consuming interruptions.

Hippo CMMS review by Ben M.
Ben M.
Validated Reviewer
Verified Current User
Review Source

"Not great"

What do you like best?

Calendar view, but it currently is not working.

What do you dislike?

• Calendar view is not working.

• Software locks up frequently

• No easy way to report on work completed.

• Can’t easily add new properties or remove properties.

• No way to add building or site plans for reference.

• We are having trouble adding equipment.

Recommendations to others considering the product

Look for another product

What business problems are you solving with the product? What benefits have you realized?

Currently not much value because it is hard to use and difficult to make changes.

Hippo CMMS review by Administrator
Administrator
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"Solid CMMS "

What do you like best?

Interface is user friendly and connects all of our properties together in one easy to use site

What do you dislike?

Maintenance to Hippo software on the back end takes longer than I feel it should which causes downtime on the end user side.

What business problems are you solving with the product? What benefits have you realized?

Hippo is able to keep all team members on the same page, reduced calls to the maintenance department for work needing to be down as it is now submitted via online Hippo CMMS

Hippo CMMS review by Dusty R.
Dusty R.
Validated Reviewer
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"Very Pleased with the System"

What do you like best?

We have multiple personnel that use the system and it has allowed us to follow the progress of repairs and maintenance very well. We are still implementing the system fully but it has been a great addition to our process.

What do you dislike?

The reporting is a little difficult to navigate to pull old data. With time we will be able to adjust and build reporting as needed

What business problems are you solving with the product? What benefits have you realized?

Maintenance tracking and damaged equipment tracking and repair time

Hippo CMMS review by User
User
Validated Reviewer
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"Mobile Capabilities,Efficient Operations and Asset Awareness"

What do you like best?

"It's the one tool that i use which enables me to drive productivity, efficiency and really have a grasp on the maintenance work. It really helps link some of my goals, objective and metrics in a meaningful way that I can report on."

What do you dislike?

If I am being completely honest at this point in time I haven't really found anything I dislike about Hippo So far everything I've needed it to do it has done.The only thing is at times the system seems too slow.

Recommendations to others considering the product

I have people calling me to know more about Hippo. I strongly recommend this product to any one looking to take their maintenance to the next level.

What business problems are you solving with the product? What benefits have you realized?

Streamlining the way we manage work orders, control our processes and gain real-time access to critical reporting metrics.Knowing our operations inside and out. See what's coming with detailed asset data. Identify problems and prescribe solutions.

Hippo CMMS review by terry b.
terry b.
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