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Hippo CMMS

Hippo CMMS

4.2
(176 reviews)
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Hippo CMMS is a simple, easy to use maintenance software suitable for most industries It comes equipped with CMMS features required to manage preventive maintenance, work orders, equipment and inventory and can be accessed from mobile devices.

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Hippo CMMS review by Josh L.
Josh L.
Validated Reviewer
Verified Current User
Review Source

"takes a little time to setup"

What do you like best?

Once setup system is able to simple for teams to input new work order! it is simple to log in.

I am able to smart phone to log in any where because we use cloud based. we are able export into excel spread sheet to share data. the ability to log in any where with any web based electronic device connected to net is great. the connection even work on cell data editing work orders and smart device layout makes simple to scroll work orders.

What do you dislike?

It does not have a simple way to mass edit work orders or jobs. I perfer to edit from a spread sheet as a administration user.

not always easy to upload new equipment have not understood the proper ladder of how to load locations and or organized naming of equipment roll out

sometime saving requirements when exiting page screws all my info up. not being able to have multible screens open at a time when inputting equipment or assets.

Recommendations to others considering the product

have someone 100% available to implement for first couple months if have a large amount of items it insert and lay out ot a map of how you want segregate your machines/ products or services

What business problems are you solving with the product? What benefits have you realized?

Used for tracking facility machine PM and repairs.

share with auditors and use across company to link facilities together.

able log in from any computer with internet connection.

when in middle of meeting I am able to log into system on phone and email reports out if required.

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Hippo CMMS review by Daryl S.
Daryl S.
Validated Reviewer
Verified Current User
Review Source

"Works great for maintenance management & accountability at all levels."

What do you like best?

The ability to track and check on how busy each site is without having to request hand written reports or digging through piles of paperwork is great. This also allows for management to be in closer touch with what is going on without crews feeling like they are being watched all the time. The residents and staff love the fact that they know when they enter a work order it is going to be seen and is on record rather than just telling someone or even dropping a note in a book that may or may not be seen.

What do you dislike?

We had a bit of time making sure all the areas and equipment were identified as we know them rather than what a blueprint of manufacturer listed them as. Strongly recommend if your setting up a new Hippo system have your crews work closely with the start up crew to get things right from the start.

Recommendations to others considering the product

Make sure set up is what you want and know from the start!

What business problems are you solving with the product? What benefits have you realized?

Some of our sites have 2 maintenance persons that cover the same areas. In the past they had to keep a book with a list of work requests and constantly be going back and fourth to make sure what they were planning to do still needed to be done and was not already done but just not crossed off yet. The system also works great where we have 1 person looking after more than 1 site. Before they go to the other site they can see what jobs they are facing and go with tools, parts and are prepared to get the job done the first time rather than getting there and finding they don' t have what they need to complete the work.

What CMMS solution do you use?

Thanks for letting us know!
Hippo CMMS review by Brad C.
Brad C.
Validated Reviewer
Verified Current User
Review Source

"Hippo CMMS Recommendation"

What do you like best?

Management of all work orders using calendar view to plan all upcoming work and resources. We find the calendar view to be the most beneficial method of tracking and planning for upcoming work orders. By filtering W/O Due and Demand, we can see all of our upcoming demand work orders and plan resources accordingly.

What do you dislike?

Some features could be more customizable. As an example, we do wish that the program could be used to verify that work order requesters receive final confirmation that work orders have been completed. At times our staff has said they did not get notified of a completed work order, and unfortunately there is no way to verify if the program sent out the confirmation status email.

Recommendations to others considering the product

Excellent produce. We find it is an easy to use product for work order management planning, reporting and materials management.

What business problems are you solving with the product? What benefits have you realized?

Work order planning. Work orders are no longer forgotten, or ignored. Our next objective is to start using materials management, as well as upgrade to HipPro+ for a more graphical user interface.

Hippo CMMS review by Tylar S.
Tylar S.
Validated Reviewer
Verified Current User
Review Source
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"Hippo - The Problem Solver"

What do you like best?

The way HIPPO CMMS allows us to streamline our maintenance requests and work orders has been huge in saving us time and manpower to complete our tasks. Our maintenance technicians receive prompt e-mail notifications when a work order has been submitted and that allows us to get a jump on things much quicker than we normally would.The e-mail notification tool also is sent out when the work order has been completed, allowing the requester to know when the work has been completed and what necessary repairs have been made. Hippo allows us to keep an excellent track record of the repairs and troubleshooting that we do to our facilities equipment. We have just begun using the scan code feature HIPPO offers and it is already paying off huge dividends.

What do you dislike?

Sometimes when using the back button, the screen freezes and you have to log out and log back in. It would also be nice if we could go back and edit already completed work orders to add additional comments or documents to a work order.

Recommendations to others considering the product

I would definitely recommend to anyone trying to streamline their work orders. The customer service is excellent. Hippo CMMS is very user friendly. You do not have to be a tech wiz to use this at all! Our facility is excited to start using HIPPO's new scan code feature.

What business problems are you solving with the product? What benefits have you realized?

Allows us to prioritize our work orders. We can run maintenance history reports on all of our equipment. Can access equipment information in seconds.

Hippo CMMS review by Ben K.
Ben K.
Validated Reviewer
Verified Current User
Review Source

"Grateful for Hippo"

What do you like best?

That the program allows for so much growth and potential in our day to day operations.

What do you dislike?

A lot of the things we disliked were fixed. I am having issues with pulling accurate reports and having them emailed to me. The amount of work orders are not lining up with the actual work load per person. So I can easily overload a resource.

Recommendations to others considering the product

Hippo is still a great value and consistently growing and developing in the right direction. Great tech support and customer service. By switching to Hippo, as a maintenance department , we have gone from constantly putting out fires and dealing with emergencies to maintaining a proper PM Schedule and almost no emergencies. Intern also having a happier staff.

What business problems are you solving with the product? What benefits have you realized?

We are solving asset tracking and cost management on equipment, Invoice tracking and discrepancies per work order, and also exploring the inventory management and how we can better track our inventory per work order. This all around is helping us with a faster turn over in our work orders because parts are available and we can better asses if we need replace a piece of equipment of fix it.

Hippo CMMS review by Brady  C.
Brady C.
Validated Reviewer
Verified Current User
Review Source

"Great Overall Experience "

What do you like best?

Hippo has been a great overall experience with our company. We recently implemented this at our food production plant and it has met all our needs. It is very user friendly which was a big part in making a decision. It helps us meet all FDA standards within regards of record keeping. I would recommend this program to another company.

What do you dislike?

One big item that Hippo is missing is the ability to customize different fields and make your own pages that other more expensive programs provide. Another area that would need improvement is the parts tracking/purchasing area. One item that may be useful for this is to be able to see parts history such as when a part was used on which work order, when the last recount was done and inventory, when the last purchase date was complete and for which price, and run reports to see what equipment uses the same part. These would be helpful from a business planning perspective and parts tracking.

Recommendations to others considering the product

To those looking to implement hippo, I highly recommend going with the middle onboarding solution. They provide spreadsheets which make everything easier to implement.

What business problems are you solving with the product? What benefits have you realized?

We are solving the issue of having to keep paper records for everything. Prior to this program we were doing maintenance based off word of mouth and did not track work on equipment. Now we are able to have better records which help us comply with Food Regulations.

Hippo CMMS review by Tom S.
Tom S.
Validated Reviewer
Verified Current User
Review Source

"Hassle Free Maintenance Tracking"

What do you like best?

It's simply to use after the initial setup. Hippo offer a lot of help to get you set up and running which is great. I've found it excellent for our companies uses. It helps us to easily keep on track of all our maintenance needs and its easy to navigate.

What do you dislike?

There's nothing I particularly dislike about hippo. I've never had any issues with the way I use it. It fulfills all of my needs. However, it would be great if they could make hippo available for use on other web browsers.

Recommendations to others considering the product

The more information you add when setting up the program the more useful it will be. It's worth taking the time to do this.

What business problems are you solving with the product? What benefits have you realized?

For us, hippos solves the problem of keeping on top with all of our daily, weekly, monthly and yearly maintenance needs. Nothing gets missed anymore and its easy to add new maintenance schedules when new equipment is added.

Hippo CMMS review by Ryan D.
Ryan D.
Validated Reviewer
Verified Current User
Review Source

"Real user review"

What do you like best?

I like the ease of use. The initial learning curve is minimal. Once you upload all of your equipment and pms the process is pretty much set.

What do you dislike?

I wish you could add parts in the work order. Example: As I work on a piece of equipment and I replace apart that is not on the parts list, I would like to be able to add it in on the work order and have it automatically populate the parts list.

Recommendations to others considering the product

Shop around compare features and price points. Do you want a local setup which is more involved or a setup on a server with backing from the cmms team. I like HIPPO due to the fact the data is stored on their end so they save it and back it up but you still have access to download the data at anytime.

What business problems are you solving with the product? What benefits have you realized?

Scheduling preventative maintenance tasks and tracking.

Hippo CMMS review by Mike D.
Mike D.
Validated Reviewer
Verified Current User
Review Source

"The more you feed your hippo the better it will treat you. "

What do you like best?

Ease of submissions for work orders by requesters. Tracking progress of work orders. Pulling history reports via locations. Having a single means of work order substitutions, with gathering information via fields required by the form.

What do you dislike?

No mobile app. And unable to input times for reoccurring tasks, or give time frames to auto generated items. Not currently able to have a work request span facilities. Not currently able to implement a "facilities scheduler" type of interface, have been told it is in the pipeline.

Recommendations to others considering the product

The more information, locations, vendors, equipment; you are able to put into the system the more useful the system will fit your needs.

What business problems are you solving with the product? What benefits have you realized?

Better able to manage how requests are submitted, and the information needed, by requiring fields to be filled. Better tracking of man hours, and submission history, via location or requester. Has drastically reduced the amount of word of mouth, work order requests.

We have benefited by haveing better accountability of submitted requests, able to accomplish more work completed, by better planing and scheduling of repairs. As well as tracking history of repairs to specific equipment; and defining specific locations of repairs needed.

Hippo CMMS review by Ian M.
Ian M.
Validated Reviewer
Verified Current User
Review Source

"Early Indications are Very Positive"

What do you like best?

The user interface is well designed and easy to use because it is relatively simple. Simplicity runs throughout the system, which also makes start up, at least with the basic requirements, quite easy to do.

What do you dislike?

Some of the features and logic behind them are not as fully fledged as they might be and don't necessarily follow actual workflows.

Recommendations to others considering the product

We're impressed! In fact, we see a really good 'engine' in the software that, with development, could expand its utility and broaden its market appeal.

What business problems are you solving with the product? What benefits have you realized?

New adopter, so still learning the product and all of it's features. However, the reason we adopted a CMMS is to get rid of our disparate paper and Excel based system and ultimately to get much better service history and overall metrics on our equipment so we can make better life-cycle decisions.

Hippo CMMS review by Nicole  L.
Nicole L.
Validated Reviewer
Verified Current User
Review Source

"Hippo is a very user friendly program "

What do you like best?

The program is user friendly, produces relevant reports, allows users to have different access. Workers are able to access the program from their phones which allows updates right at the various sites we work out of. The mechanics are working more with the program as they are seeing how easy it is to use and how it makes their preventative maintenance job much easier by completing a schedule for them

What do you dislike?

There are some areas that those who have administration rights can not add to, but would be beneficial if they could.

Recommendations to others considering the product

i would recommend Hippo as it is very user friendly, can be customized to your needs and can be accessed from your phone

What business problems are you solving with the product? What benefits have you realized?

The maintenance of our buildings is being completed in a more timely manner.

Hippo CMMS review by Chad P.
Chad P.
Validated Reviewer
Verified Current User
Review Source

"Small learning curve for a well organized workplace"

What do you like best?

The CMMS system offers a very deep layered approach to documenting equipment and the maintenance tasks required for them which allows for a very strong work order system that is easy to understand for many users. Pleasant formatting and visual make for a rather user friendly experience. Technical troubleshooting is easy and caller support is immediately responsive.

What do you dislike?

The initial setup can be a challenge in places with a large variety of equipment. Some of the layered details go too deep and can get a bit confusing when trying to produce a new regularly producing work order.

Recommendations to others considering the product

Collect the information on the equipment you want inserted into the program before purchasing

What business problems are you solving with the product? What benefits have you realized?

Maintenance and documentation of said maintenance has become much more streamlined and brings our organization back into regulated approval with our overseeing legislation.

Hippo CMMS review by Ann L.
Ann L.
Validated Reviewer
Verified Current User
Review Source

"Winnipeg User"

What do you like best?

They are always prompt when they get back to you and their staff is very well versed in the software

What do you dislike?

The development team constantly makes upgrades/modifications and there are no regular patch notes to let the customer base know what has been modified. this leads to confusion and system down time when folks don't know why the features they regularly use are missing or not available. They need to model their change process similar to the large MMO platforms where they send out updates every week letting people know what has been changed if anything.

Recommendations to others considering the product

It is a very versatile program that can expand your business operations to streamline work force and spending. it can track all of those items

What business problems are you solving with the product? What benefits have you realized?

Maintenance tracking and lifecycle planning

Hippo CMMS review by Matthew H.
Matthew H.
Validated Reviewer
Verified Current User
Review Source

"You get out what you put in"

What do you like best?

I like the management of inventory, combined with the ability to document everything with work orders. This system has replaced 13 spreadsheets, and 3 separate divisional databases in our small (70 person) agency. You do get out what you put in.

What do you dislike?

I know the developers are attempting to work this out, but I think it would be useful to get a calendar view of planned work orders to be imported into the workers' outlook calendars.

Recommendations to others considering the product

Easy to use solution, but you get out of it what you put in. It has nice features, and can really help do the basic things in inventory management and preventative maintenance

What business problems are you solving with the product? What benefits have you realized?

Annual inventory management, equipment planned maintenance, and corrective maintenance

Hippo CMMS review by Brady C.
Brady C.
Validated Reviewer
Review Source

"Easy to use CMMS Software "

What do you like best?

This software is an easy to use overall good CMMS software for the price. It helped solve the issue of tracking and logging work using excel or paper which tended to get lost and not kept up on. This software solves that issue and makes work tracking much easier and seamless. It helps track parts, current work orders, past work, and hours.

What do you dislike?

The parts area of the program is lacking some functionality. It would be nice to have a PO system within the program that more expensive programs have. This would allow user to know what parts have been ordered, what parts are being delivered, and what parts have been received. The part history is lacking some functionality as well. It would be nice to easily pull a part and see when the last inventory check was performed and or adjusted, when the parts where used on what piece of equipment and by who/what work order used this part, and when parts were last received or ordered.

What business problems are you solving with the product? What benefits have you realized?

This helped solve the problem are using paper for our work tracking. Since we are a food manufacturing facility we need to easily be able to pull up work history on equipment and track preventative maintenance. This solved that problem and allowed us to easily implement a preventative maintenance program within our facility. The mobile app allows us to easily pull up manuals on when we are standing right next to the equipment which eliminates the need to have several copies of manuals throughout the facility. We are also seeing where we dedicate maintenance hours on what piece of equipment which has allowed us to justify purchasing new equipment

Hippo CMMS review by User in Food & Beverages
User in Food & Beverages
Validated Reviewer
Verified Current User
Review Source

"Smart, Simple and Intuitive."

What do you like best?

Hippo CMMS provides a simple and easy-to-use interface that most users can figure out within minutes of logging in. The biggest thing for me in my search for my company's CMMS was something visually driven and robust with data, yet simple and easy to manage for our lean operation. In addition, I love the fact that they constantly release updates to improve the system and take feedback to help develop around what the customer wants, rather than what they think the customer needs.

What do you dislike?

I dislike the fact that it is a newer utility with things in development that I would like to see and be able to use right now. However, I do understand it is a developing platform with a lot of features not baked in that they might have thought were a bit excessive. It would be nice to have more control of the work order creation, assignments and revision details, but I am confident these things will come in future iterations.

Recommendations to others considering the product

For the price point, this CMMS cannot be beat. It offers what the major CMMS providers offer and then some. It is very visually driven, making it easy to edit and manage the program.

What business problems are you solving with the product? What benefits have you realized?

I am able to gain more insight on where the money is going, how labor hours are allocated, actually getting scheduled work out and enabling the team to work in a more structured fashion. These are all things that help the bottom line in terms of ensuring the work is done so we reduce the downtime and increase our throughput.

Hippo CMMS review by David M.
David M.
Validated Reviewer
Verified Current User
Review Source

"Easy and great support. "

What do you like best?

Hippo is so easy to add equipment, build PM's, and get the reports you need. Also, the support desk is outstanding! Every time I have a problem or am not sure how to use a section of Hippo I get friendly help, Thanks to my Rep Mel Motoch, she is a great asset to the program and your team!

What do you dislike?

I would like to see a purchase order feature added so we can automatically get a PO to kick out when we reach the minimum parts on hand.

Recommendations to others considering the product

Get as much information uploaded from the beginning or you will be adding it one piece at a time.

What business problems are you solving with the product? What benefits have you realized?

We never had a documented PM system on hand. Hippo is allowing us to build the PM's where we need them and track the progress.

Hippo CMMS review by Stephanie M.
Stephanie M.
Validated Reviewer
Verified Current User
Review Source

"Hippo CMMS - The best move our company has made in years!"

What do you like best?

Your customer service is exceptional, and the system is extremely user-friendly.

What do you dislike?

I have no criticisms at all of the product.

Recommendations to others considering the product

Make the switch today, you won't regret it.

What business problems are you solving with the product? What benefits have you realized?

Our previous system was not only three times as time-consuming for me as an administrator, but there was no confirmation for Requesters as to when work was completed or that was on hold. Frustration stadium-wide was felt both by my Resources, as they were not being given credit for their hard work, and by my Requesters, who assumed their word orders were not a priority. Now, with a click of a button, everyone involved is on the same page, and we are completing work faster than ever!

Hippo CMMS review by Daniel E.
Daniel E.
Validated Reviewer
Review Source

"Hippo Review"

What do you like best?

The user interface & architecture are extremely user friendly. The work categories make organizing certain job tasks simple. The reporting feature is also very user friendly and makes analyzing data very efficient.

What do you dislike?

Inability to run certain specific reports easily. Also inability to amend a previously closed work order. The reason I would recommend being able to amend a closed work order by the administrator is because there are at times errors by the user who closed the work order. I have had several errors involving incorrect parts issues and also amount of hours worked on a specific problem. This also plays a factor with redundancy if a previously closed work order is closed but yet the work needs more attention.

Recommendations to others considering the product

If you need an easy to use, efficient CMMS, then HIPPO is definitely a good choice.

What business problems are you solving with the product? What benefits have you realized?

Historical documentation and reporting .

Hippo CMMS review by Izzy N.
Izzy N.
Validated Reviewer
Review Source

"Great software but not a "full package" for my needs..."

What do you like best?

I love how I can pull data and enter my departmental KPIs in a few clicks. Searching for work orders is a breeze through the search by work order number feature on the top of the page. Putting in work orders is very easy. I really like the calendar view and how it is color coded for easy status checks. Setting up was very straight forward. I received plenty of help from knowledgeable staff. Monthly fees are competitive to others.

What do you dislike?

No app available for mobile devices. All of my facilities and staff utilize a mobile device to minimize paper work orders so I would love to see an app mobile version (not web mobile). I've used other CMMS in app versions and for the most part, it's easier to access and navigate. I also don't understand why I can't open a work order that has been closed by mistake. I have to create another WO, then assign/associate it with the closed one. Its redundant and cumbersome. I really wanted a CMMS that can accurately track individuals/staff members daily hours worked. This has been a bit of a deal breaker for me because I really need a feature that I can simply click on the employees name and it can show me what WO they are currently on and how many hours they put in for the day/week/month. Another feature I don't like is that resources have full access to WOs. It should be read-only for the information submitted by the requester. I've spent too much time correcting descriptions because resources accidentally deleted part of the message. Also, I've experienced critical outages with this software that has paralyzed my staff and facilities. It doesn't happen often but when it does, it hurts us tremendously. I would like to see some sort of "back logged/ cached" file system I could access in the event the site goes down. Lastly, when a work order is rejected, it does not notify the sender, so they end up calling/emailing about the status of their WO and more time is spent that way.

What business problems are you solving with the product? What benefits have you realized?

I can finally provide accurate KPIs which has been instrumental in the advancement of my department.

Hippo CMMS review by Administrator
Administrator
Validated Reviewer
Verified Current User
Review Source

"Best Bang for you Buck"

What do you like best?

The amount of features that you get with Hippo CMMS is awesome in comparison to the cost. Being able to access our CMMS (whether on-the-go or at a PC) and be able to create PM's and Work Orders is easy and anyone can learn how to do it. My team uses it to get their daily workload as well as see other tasks that need to get done. I also use it for reports and PMs like having the fire alarm system tested and other time-sensitive tasks

What do you dislike?

Onboarding takes some time. There is an option to have Hippo come out and do it, but being the small business we are, I don't have the funds to allocate to such service. I spent the better part of a couple months, just getting all the information I needed to get it up and running. Once all that was done I spent just as much time getting the rest of our business used to the product. Training people on how to use the system took some time, with many questions involved (what qualifies as a work order? Where is this thing? etc). Just time and money, but worth it in the end.

Recommendations to others considering the product

Whether you're a large cooperation with multiple locations or a small individual facility, Hippo is a great choice. While there are multiple companies that tout the same thing, their prices are staggering at best. I would pay 10 times the amount I do for Hippo for some of the other programs out there.

What business problems are you solving with the product? What benefits have you realized?

Before we got Hippo, we were using post-it notes and emails to communicate maintenance issues. We had no preventative maintenance schedule whatsoever. With Hippo, my team can effectively accomplish tasks, the staff and communicate easily any maintenance issues, and we have a great PM schedule.

Hippo CMMS review by Justin S.
Justin S.
Validated Reviewer
Review Source

"An affordable tracking tool"

What do you like best?

Hippo is a clean, visual appealing web based maintenance software that is easy to use, track work orders, and inputting data is a breeze. As upgrades to the CMMS system occur, Hippo does a very good job with training users on the new content by use of webinars or their help desk support. Hippo also values feedback from their customers, and by doing so I am typing a review of this product which normally I would not take time to do so. Hippo is constantly making changes to the system which I believe is the reflection of listening to their customer feedback. I really like the table style inputting feel for adding new parts or equipment as if it was a spreadsheet.

What do you dislike?

Some of the pages take a long time to upload and if you have a slow internet connection, this is quantified. This is the only issue I have with the product.

Recommendations to others considering the product

The initial data uploaded to the CMMS database is crucial in the implementation of the system. Ask questions and make sure the data will tailor to how you want to use the system.

What business problems are you solving with the product? What benefits have you realized?

It allows tracking expenses to pieces of equipment and makes it easier to prove capital expenditure projects.

Hippo CMMS review by Gregory L.
Gregory L.
Validated Reviewer
Review Source

"Hippo CMMS Review"

What do you like best?

I have found Hippo to be easy to use and navigate. The ability to generate reports and export data has been a useful tool when combining the information with other business reports. The support from the Hippo staff has been prompt and professional. The software has flexibility in that I will be using it in the near future to track and document tool crib inventory and activities. Additional uses may also include CNC machine set up information and back up programs.

What do you dislike?

Although it is not a show stopper by any means, I would like to have the ability to delete erroneous or test work orders. I would also like to see the full selection of side menus when using a tablet.

What business problems are you solving with the product? What benefits have you realized?

Hippo allows me to track machine repair costs, as well as time spent on repairs. This information will be used to make better replace vs. repair decisions. It will also be used by the financial group as an additional means to monitor and track capital assets.

Hippo CMMS review by Dan A.
Dan A.
Validated Reviewer
Review Source

"Program is close to what is needed, still needs updates and polishing to be most usefull."

What do you like best?

I like being able to utalize hippo to plan work orders for the factory.

What do you dislike?

I dislike the level of "polish" that exists in the interface both on the input side as well as the output side.

The input to the system (what we are going through right now) is a bit clunky and cumbersome. We continue to question why we have to go many screens back to put in the data, for example, when we enter a PM and the equipment doesnt exist, you have to go back a screen to enter the equipment into the system, when entering the equipment into the system most of the time we realize that we have to go yet another step backwards to enter the model in.

As far as outputs go, I think that many of these are "standard" and exist regardless of what industry is using the software, weekly reports of what is coming up, monthly summary of what was completed etc. the UI isn't intuitive and not all of the options for things that we input into the database are options for outputs in the reports or printout's of a WO (estimated effort for example)

What business problems are you solving with the product? What benefits have you realized?

we are utilizing HIppo to manage and schedule our maintenance team.

Hippo CMMS review by Raymond H.
Raymond H.
Validated Reviewer
Verified Current User
Review Source

"Easy to use, very valuable CMMS software."

What do you like best?

Once you are used to the software the user interface is very friendly and being able to search past work orders and tracking equipment issues is very easy. Having photographs and PDF's attached to equipment descriptions allows maintenance personnel to have all information at their fingertips.

What do you dislike?

Do not like the fact that it does not have a Purchase Order module. I would also like it to be able to document hours better.

Recommendations to others considering the product

Very easy software once you understand the platform.

What business problems are you solving with the product? What benefits have you realized?

It has really helped to track our predictive and preventative maintenance. Being able to generate demand work orders easily is also a benefit.

Hippo CMMS review by Administrator
Administrator
Validated Reviewer
Verified Current User
Review Source

"Asset Management Intern/HIPPO Maintenance and Set Up"

What do you like best?

Easiness to track work orders is a huge plus with the program. User friendliness is something that was promptly noticed in comparison with other programs.

What do you dislike?

Some glitches are still being noticed and worked out with the HIPPO program since the upgrade to Version 10. Only small things have come up that are not working properly such as multiple equipment model names of the same model showing up when only one of each should be available.

Recommendations to others considering the product

HIPPO CMMS is very user-friendly and is easy to navigate for those who are not as computer literate.

What business problems are you solving with the product? What benefits have you realized?

We are reducing the amount of paper transactions where they can get lost or ruined. By directly imputing reports and documents into HIPPO, we are able to reduce the risk of important documents getting lost. By using HIPPO we are also ensuring that everything that needs to be done is getting done and nothing is forgotten. Before using HIPPO, important practices and required maintenance inspections were likely to get forgotten where as now the timely scheduled work orders pop up to each of our facilities and are not forgotten. We have seen improvements in the

Hippo CMMS review by Administrator
Administrator
Validated Reviewer
Verified Current User
Review Source

"Great CMMS "

What do you like best?

It's an easy to use interface, Straightforward way of entering work orders and the support I've gotten when we did have issues was excellent.

What do you dislike?

The barcode system is a little tough to use on my mobile device, and when we go to enter work orders on the mobile device it doesn't show all the fields without clicking a drop down bar so some people don't fill out the required sections and the work order won't save.

What business problems are you solving with the product? What benefits have you realized?

We purchased the system to centralize our maintenance department, to make all of our records accessible from one location and to better alert our team when PM's are required. So far it's performed exactly as we hoped, we'll see how it works once we roll it out to our whole team.

Hippo CMMS review by Matthew M.
Matthew M.
Validated Reviewer
Review Source

"Budget Friendly CMMS"

What do you like best?

The affordable price, the awesome customer service, and the endless functions.

What do you dislike?

The onboard time (takes a lot of time and effort to set up, though I am sure that is the case with all CMMS's), and the customization could use some work.

Recommendations to others considering the product

Hippo CMMS is the best "bang for your buck" around. The setup period is extensive, but worth it in the long run. The customer service is great, and always quick to get back with you when you have a question. They provide everything we need in a work order system, and the ability to create PM's is awesome. They roll out updates (for free!) and are always looking to improve. I cannot recommend this product enough.

What business problems are you solving with the product? What benefits have you realized?

Going away from post-it notes and email, we have been able to streamline our maintenance team, and increase productivity.

Hippo CMMS review by Emelita A.
Emelita A.
Validated Reviewer
Review Source
Business partner of the vendor or vendor's competitor, not included in G2 Crowd scores.

"System and the Support Group are very Customer Service Oriented "

What do you like best?

The system itself can be easily customized according to your needs. The dashboard design are very smart in the eye of both user and client. As a user, easy to understand same with easy to work with considering that a proper control in the side of the client are in place. The support of each officer I had are awesome really

What do you dislike?

Schedule workorder not be in display of not yet in due date. Or my understanding is wrong.

Recommendations to others considering the product

Defining priority in at least 5 levels. Priority 1 emergency Priority 2 Urgent P3 - P5 with time in log and due

What business problems are you solving with the product? What benefits have you realized?

Honestly were just new user and did not expert yet in using Hippo, but the essense of using a define system in Facilities Management industries really give us an edge in this services

Hippo CMMS review by Daniel R.
Daniel R.
Validated Reviewer
Verified Current User
Review Source

"Great solution for my maintenance department"

What do you like best?

Great value for a CMMS software. Flexible enough to do what we need to do. Easy for my team to use.

What do you dislike?

Better mobile app would be nice. Also, easier way to see history of work orders for a specific location would be helpful.

Recommendations to others considering the product

Take it for a test drive. Works great for my needs and I recommend it to lots of folks. Just have to use it a little to see if it will do everything you need it to do.

What business problems are you solving with the product? What benefits have you realized?

Streamlined our work order process. Allows for reporting on recurring issues. Provides feedback for requestor once work has been completed.

Hippo CMMS review by Tom C.
Tom C.
Validated Reviewer
Review Source

"Hippo CMMS, our first maintenance software"

What do you like best?

We found the staff at Hippo to be very helpful when initially setting up the software. The training was excellent and the trainer was very knowledgeable about the software which made it an easier task when we didn't have any experience with a CMMS

What do you dislike?

At this point we are a year and a half into the use of Hippo and I can say we haven't found anything that I would say we don't like,

What business problems are you solving with the product? What benefits have you realized?

In the past we have always relied on paper files and human memory to use for maintenance records. It is so much easier to go back and look at the history of a particular machine center to track any issues that may be repeating and may require additional thought about how to prevent the reoccurrences.

Hippo CMMS review by Andrea D.
Andrea D.
Validated Reviewer
Verified Current User
Review Source

"Very Good Product"

What do you like best?

The ease for the requester and back end of work orders.

What do you dislike?

The fact that if you reject a request before you approve it, the requester gets NO notification and there is no record of the reject.

Recommendations to others considering the product

Take all the offered webex sessions. You will always learn something new.

What business problems are you solving with the product? What benefits have you realized?

Just the communication that the Hippo system provides with the email response to requester. It has helped with the amount of phone calls to the office. As I work for 3 dept. the benefits are that it stops so many time consuming interruptions.

Hippo CMMS review by Administrator in Mining & Metals
Administrator in Mining & Metals
Validated Reviewer
Review Source

"Hippo CMMS for 6 small plant division."

What do you like best?

My favorite part of Hippo is the database of extensive training materials. It really helps get all the users up to speed. The interface for the program is very clean and easy to understand. There is a huge amount of flexibility in how you can choose to set it up and use it.

What do you dislike?

I really wish they had a proper mobile app. The web based interface is fine on a pc but is lacking on a mobile device. Editing the various fields within the program is not always straight forward and the way to save changes is not the most consistent.

Recommendations to others considering the product

It is a great low cost option.

What business problems are you solving with the product? What benefits have you realized?

Keeping track of non frequent maintenance tasks is a big benefit. That along with maintaining a historical record of our equipment maintenance are the biggest items for us. Being able to share parts inventories is important for us so that we can work as a collective and not have an unnecessary amount of cash tied up in our parts.

Hippo CMMS review by Lee D.
Lee D.
Validated Reviewer
Verified Current User
Review Source

"Hippo on a daily basis "

What do you like best?

The best thing about Hippo is being able to track daily jobs, monthly breakdown with reports, picture attachments on jobs inserted into the system

What do you dislike?

Sometimes it can be a bit slow at times but that can be in with phone signal dropping, on the reports if a person closes a job in someone’s name it comes up on the reports that the person that closed it done the job

What business problems are you solving with the product? What benefits have you realized?

It’s a brilliant way of tracking jobs that have been completed, then scheduling in bigger jobs & keeping track of hours & costs

Hippo CMMS review by Samantha  D.
Samantha D.
Validated Reviewer
Review Source

"Ease of Use and Update"

What do you like best?

I love the ease of using the software.

it is very easy to update the calls

The fact that time worked, material used can be assigned to each equipment and historical data and repairs are easily found

What do you dislike?

I cannot say there is nothing I dislike about the software

Recommendations to others considering the product

it is very good to use, no matter the size of the bussiness. it helps with tracking historic cost for activities, assist with budgetting. very good for communicationg with the users.

What business problems are you solving with the product? What benefits have you realized?

this is solving of communication to our internal customers, the way how it stores historic activities on equipment and the building. this software has helped us in properly managing our cost. our department internal ratings have increased since the implementation of this software.

Hippo CMMS review by Chris C.
Chris C.
Validated Reviewer
Verified Current User
Review Source

"User friendly CMMS "

What do you like best?

The simplicity of the software. Anyone can sit down and learn this program quickly.

What do you dislike?

There are times when it seems like there is a lag in the system.

Recommendations to others considering the product

Hippo is a very easy and reliable program that helps manage the day to day parts of running a building. With Hippo we have been able to keep up with work orders and nothing has fallen through the cracks.

What business problems are you solving with the product? What benefits have you realized?

The ability to track work orders and keep on track is the largest benefit.

Hippo CMMS review by Administrator
Administrator
Validated Reviewer
Review Source

"Excellent CMMS System that my biotechnology company adapted, with no intentions of changing. "

What do you like best?

I like how easy Hippo is to submit work orders and check on PM's for our lab. Changing work orders to in progress and writing notes for the next technician is one of the greatest benefits since implementation.

What do you dislike?

I wish there was a way to compare work orders, PM', and assets to make graphs that could show reliability and other key parameters of the equipment.

Recommendations to others considering the product

If you want more data manipulation of your assets, Hippo currently can't do this. However, if you want a cheap solution that is very user friendly and simple, this is the best product I have seen in the CMMS software world.

What business problems are you solving with the product? What benefits have you realized?

Hippo has really solved our work order and preventative maintenance management system.

Hippo CMMS review by Michael K.
Michael K.
Validated Reviewer
Review Source

"Hippo CMMS Review"

What do you like best?

Hippo CMMS was easy, very user friendly. I was able to manage the maintenance of over 1000 pieces of equipment with ease.

What do you dislike?

Reports sometimes took some tweaking to get what I needed but that was mostly my learning curve.

Recommendations to others considering the product

Take your time and learn the system, it is easy but when you are first starting out it can be daunting. It took us about a month to get all the equipment in correctly and plot the points on the map. Once that was done it was smooth sailing

What business problems are you solving with the product? What benefits have you realized?

We were a sub-contract with a company that had the Government contract that demanded maintenance reports on a moments notice. I was able to have the reports quickly and accurately

Hippo CMMS review by Ferdinand S.
Ferdinand S.
Validated Reviewer
Verified Current User
Review Source

"Hippo is useful."

What do you like best?

Hippo is useful for maintenance tracking work orders. This system help us in giving and assigning jobs to our staff.

What do you dislike?

Need to be more user friendly. Should be able to print out reports, open or pending. The graph representation needs to be more easy to understand for user.

Recommendations to others considering the product

Useful in tracking work orders.

What business problems are you solving with the product? What benefits have you realized?

We were able to list down all work orders in our property. We were able to keep eyes on pending jobs, who did the job for review.

Hippo CMMS review by Dan S.
Dan S.
Validated Reviewer
Verified Current User
Review Source

"Hippo works well for us. "

What do you like best?

We have 5 different companies in 5 different cities in the USA and Canada. Most run similar equipment. Hippo let's me create a maintenance template and use the same template for the same machines in different cities.

What do you dislike?

Silverlight...but fixed now with version 6.0

What business problems are you solving with the product? What benefits have you realized?

Some of our facilities are 7days 365 a year and we need to be able to schedule the maintenance to suit. Other facilities are 6days and hippo give us the flexibility to schedule them as well

Hippo CMMS review by Administrator
Administrator
Validated Reviewer
Review Source

"A solid platform for building maintenance"

What do you like best?

Hippo is easy to use regardless of someones computer abilities. It's also incredibly easy to customize for each property.

We've been able to create a single "to do" list by using Hippo and can tie all of the work we do to specific areas of our buildings or specific pieces of equipment. When running reports in Hippo, we're able to quickly see where we spend most of our time or what pieces of equipment have been problematic for us.

The inventory part of Hippo also allows us to ensure we don't run out of frequently used items. We even get automated reminders when stock runs low.

One year into using the program, I inquired about adding three more properties. This was done easily and quickly by the Hippo Team and I can now keep track of four properties from a single platform.

Anytime I have had any issues or questions, I have always gotten an immediate response from a real person - no automated responses here.

What do you dislike?

It's a bit clunky to use on cell phones. A designated APP would make this much easier.

What business problems are you solving with the product? What benefits have you realized?

Scheduling preventative maintenance has been the biggest benefit to us. Also, the ability to submit and track work orders is key to make sure work is getting done on time.

We also had some difficulties keeping track of contracts and inspection documents. Hippo has the ability to upload all of these documents to a cloud and becomes accessible from any computer and has reminders for when contracts are due to expire.

Hippo CMMS review by Kelly B.
Kelly B.
Validated Reviewer
Verified Current User
Review Source

"Comprehensive Maintenance Software"

What do you like best?

The software allows us to capture all areas of our maintenance department (requests, preventative maintenance) and allocate and prioritize workload.

What do you dislike?

There is nothing I dislike about this software, it is meeting all of our needs.

Recommendations to others considering the product

A comprehensive maintenance software program that meets our needs and assists us in operating an efficient maintenance department.

What business problems are you solving with the product? What benefits have you realized?

Having weekly reports outlining outstanding and completed maintenance provides important information in budgeting resources for the Maintenance department.

Hippo CMMS review by Administrator
Administrator
Validated Reviewer
Verified Current User
Review Source

"CMMS - Review"

What do you like best?

The Hippo CMMS program is one of the easiest to figure out - unlike Maintenance Connection, our employees are able to figure out exactly how to manage work order with a minimum of advanced training.

What do you dislike?

I really cannot think of anything that I do not like about the program at this time....I will need to get used to the fact that our buildings are each set up as separate "facilities"

Recommendations to others considering the product

Very user friendly, I would definitely recommend this product to all.

What business problems are you solving with the product? What benefits have you realized?

Just beginning to utilize the program. As a whole, I believe this will be much easier to manage and especially easier to create custom reports!

Hippo CMMS review by Administrator
Administrator
Validated Reviewer
Review Source

"Hippo covers most of our needs and we are pretty satisfied with the software solution they provide. "

What do you like best?

Work Order management. I also like the fact they offer bar coding. We plan to get set up with this in the very near future.

What do you dislike?

It is somewhat old fashioned in some screens and not as "smart" as we would hope for. There are some limitations in the software. We would love to have some features be made possible such as Project Management that is separate from simply daily operations work orders. The area where you add Equipment could be more user friendly. It would be helpful to have less categories under and Facility Admin and instead condensing them so that you dont have to keep switching in and out of categories in order to enter equipment or parts. The reports section is good, however, when we are asked for printed reports, it is not easy to read for someone outside the department and it is lacking titles so you dont even know what the report is measuring. Again, somewhat outdated in the format.

What business problems are you solving with the product? What benefits have you realized?

We are able to track daily operations with work orders containing hours, specific locations with more precise reports. We now have a way to track labor more efficiently as well.

Hippo CMMS review by Ben M.
Ben M.
Validated Reviewer
Verified Current User
Review Source

"Not great"

What do you like best?

Calendar view, but it currently is not working.

What do you dislike?

• Calendar view is not working.

• Software locks up frequently

• No easy way to report on work completed.

• Can’t easily add new properties or remove properties.

• No way to add building or site plans for reference.

• We are having trouble adding equipment.

Recommendations to others considering the product

Look for another product

What business problems are you solving with the product? What benefits have you realized?

Currently not much value because it is hard to use and difficult to make changes.

Hippo CMMS review by Kenneth  J.
Kenneth J.
Validated Reviewer
Review Source

"Love the scalability of Hippo CMMS"

What do you like best?

We started with 3 locations and scaled to 40 and Hippo has been able to keep up with our growth.

What do you dislike?

Doesn't have the capability for capital project planning and tracking.

Recommendations to others considering the product

Hippo is an easy to use CMMS platform, and continues to improve in quality. Customer service is very responsive. If you are looking for product that is easy for the end user then Hippo fits the bill. Improvements are needed in the area of capital planning for users managing many assets.

What business problems are you solving with the product? What benefits have you realized?

Able to communicate work needs across our multiple locations through a single platform. Hippo has given me the ability to communicate and track the progress of work activities at every location.

Hippo CMMS review by Administrator
Administrator
Validated Reviewer
Review Source

"Straight Forward"

What do you like best?

I chose Hippo after researching many other CMMS programs. I was drawn to the ease of use, straight forward workflow. The look and feel is simple and bold. It works both on the computer as well as a iPad.

Clean simple interface is important to me.

I needed our team to "buy in" to a maintenance program. They did this very quickly with very little push back,. Sometime change is not easy. HIPPO has become our go to word. If you have a problem, put it in Hippo.

What do you dislike?

Cannot add or edit the status the titles in the status column. Would like to change many of these that are particular to our company, industry. We have developed work around which required a cheat sheet. This actually means this.....

Recommendations to others considering the product

Please customize the titles in the status column. We have so many status's that we could use than the ones provided. This was not explained or discovered until we stated using this program.

What business problems are you solving with the product? What benefits have you realized?

We provide maintenance support to 32 facilities in 3 states. This has allowed us to be more efficient when scheduling PM's, easier to track staff and most importantly track expenses, receipts and final cost report per project.

Overall cost for Hippo worked in our budget, could have spent much more money for not many more. features.

This has also provided one place for historical records per facility and can cross reference projects with the reporting feature.

Hippo CMMS review by Administrator
Administrator
Validated Reviewer
Review Source

"Hippo is ok but very cumbersome to use"

What do you like best?

It has very goog tracking abilities, and reporting sections. It is easy for users to put in work orders and notification works well when a work order is in progress . The equipment logging is great, you can track and log every aspect of equipment , from beginning to current status. You can see all the work completed on equipment and the person doing the work. and pictures of the equipment and asset tags. The users are able to pick from a drop down menu to list exactly the equipment in needing repair. The PM module is very helpful to tie PM's to the right equipment individually and in a group.

What do you dislike?

You can't delete duplicate work orders, and the equipment section is cumbersome to use.But the facilities section where the equipment and and plotting is, it requires to redundancy. There is not any real understanding of why the information is needed by hippo program. you fill out the line item and then you have associate other areas to that line item and it does not associate with the line item that is being input.

Recommendations to others considering the product

Allow a lot of time to set up and train users

What business problems are you solving with the product? What benefits have you realized?

work order reporting and tracking

Hippo CMMS review by Nick P.
Nick P.
Validated Reviewer
Verified Current User
Review Source

"Great cost effective solution"

What do you like best?

hippo covers all the bases for a CMMS tool and does it at such a low cost compared to enterprise solutions. Very customizable and easy to use with a great training library.

What do you dislike?

I wish they had a mobile app. The mobile web interface is just okay and app would be a cleaner experience.

Recommendations to others considering the product

Its a great tool

What business problems are you solving with the product? What benefits have you realized?

Maintenance tracking and scheduling along with spare part management across several plants.

Hippo CMMS review by User
User
Validated Reviewer
Review Source

"Mobile Capabilities,Efficient Operations and Asset Awareness"

What do you like best?

"It's the one tool that i use which enables me to drive productivity, efficiency and really have a grasp on the maintenance work. It really helps link some of my goals, objective and metrics in a meaningful way that I can report on."

What do you dislike?

If I am being completely honest at this point in time I haven't really found anything I dislike about Hippo So far everything I've needed it to do it has done.The only thing is at times the system seems too slow.

Recommendations to others considering the product

I have people calling me to know more about Hippo. I strongly recommend this product to any one looking to take their maintenance to the next level.

What business problems are you solving with the product? What benefits have you realized?

Streamlining the way we manage work orders, control our processes and gain real-time access to critical reporting metrics.Knowing our operations inside and out. See what's coming with detailed asset data. Identify problems and prescribe solutions.

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Hippo CMMS
4.2
(176 reviews)