Hippo CMMS

Hippo CMMS

4.2
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Hippo CMMS is a simple, easy to use maintenance software suitable for most industries It comes equipped with CMMS features required to manage preventive maintenance, work orders, equipment and inventory and can be accessed from mobile devices.

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Hippo CMMS review by Brady C.
Brady C.
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"Easy to use CMMS Software "

What do you like best?

This software is an easy to use overall good CMMS software for the price. It helped solve the issue of tracking and logging work using excel or paper which tended to get lost and not kept up on. This software solves that issue and makes work tracking much easier and seamless. It helps track parts, current work orders, past work, and hours.

What do you dislike?

The parts area of the program is lacking some functionality. It would be nice to have a PO system within the program that more expensive programs have. This would allow user to know what parts have been ordered, what parts are being delivered, and what parts have been received. The part history is lacking some functionality as well. It would be nice to easily pull a part and see when the last inventory check was performed and or adjusted, when the parts where used on what piece of equipment and by who/what work order used this part, and when parts were last received or ordered.

What business problems are you solving with the product? What benefits have you realized?

This helped solve the problem are using paper for our work tracking. Since we are a food manufacturing facility we need to easily be able to pull up work history on equipment and track preventative maintenance. This solved that problem and allowed us to easily implement a preventative maintenance program within our facility. The mobile app allows us to easily pull up manuals on when we are standing right next to the equipment which eliminates the need to have several copies of manuals throughout the facility. We are also seeing where we dedicate maintenance hours on what piece of equipment which has allowed us to justify purchasing new equipment

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Hippo CMMS review by Mary P. W.
Mary P. W.
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"Recommended, it's my right hand."

What do you like best?

I like the ease of working in hippo, it is a CMMS with great characteristics, for all types, of labor processes, the creation of labor reports is now simpler, thanks to the historical database, which is done automatically, I can visualize all kinds of notes, and notes that are drawn up, in different reports and previous reports, and have them available, at any time, for the creation of new work routes.

What do you dislike?

is very limited in certain points, for example, the most important I think is compatibility, with different devices, since I have only seen that it can be used in Windows environments, but cannot be used, in mobile phones, tablets, or other types of devices.

Recommendations to others considering the product

You must work extensively in the development of new applications, for different types of devices, greater compatibility with different operating systems, and with other types of software that can be combined with hippo, to obtain a more complete tool.

What business problems are you solving with the product? What benefits have you realized?

The different types of tasks, carried out in different sectors of our company, such as maintenance of locations, or scheduled jobs, can now be done in a more timely manner, with a fast and direct line of work, which promotes a better use of time, in all types of work, carried out in the field of work.

What CMMS solution do you use?

Thanks for letting us know!
Hippo CMMS review by Josh L.
Josh L.
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"takes a little time to setup"

What do you like best?

Once setup system is able to simple for teams to input new work order! it is simple to log in.

I am able to smart phone to log in any where because we use cloud based. we are able export into excel spread sheet to share data. the ability to log in any where with any web based electronic device connected to net is great. the connection even work on cell data editing work orders and smart device layout makes simple to scroll work orders.

What do you dislike?

It does not have a simple way to mass edit work orders or jobs. I perfer to edit from a spread sheet as a administration user.

not always easy to upload new equipment have not understood the proper ladder of how to load locations and or organized naming of equipment roll out

sometime saving requirements when exiting page screws all my info up. not being able to have multible screens open at a time when inputting equipment or assets.

Recommendations to others considering the product

have someone 100% available to implement for first couple months if have a large amount of items it insert and lay out ot a map of how you want segregate your machines/ products or services

What business problems are you solving with the product? What benefits have you realized?

Used for tracking facility machine PM and repairs.

share with auditors and use across company to link facilities together.

able log in from any computer with internet connection.

when in middle of meeting I am able to log into system on phone and email reports out if required.

Hippo CMMS review by Daryl S.
Daryl S.
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"Works great for maintenance management & accountability at all levels."

What do you like best?

The ability to track and check on how busy each site is without having to request hand written reports or digging through piles of paperwork is great. This also allows for management to be in closer touch with what is going on without crews feeling like they are being watched all the time. The residents and staff love the fact that they know when they enter a work order it is going to be seen and is on record rather than just telling someone or even dropping a note in a book that may or may not be seen.

What do you dislike?

We had a bit of time making sure all the areas and equipment were identified as we know them rather than what a blueprint of manufacturer listed them as. Strongly recommend if your setting up a new Hippo system have your crews work closely with the start up crew to get things right from the start.

Recommendations to others considering the product

Make sure set up is what you want and know from the start!

What business problems are you solving with the product? What benefits have you realized?

Some of our sites have 2 maintenance persons that cover the same areas. In the past they had to keep a book with a list of work requests and constantly be going back and fourth to make sure what they were planning to do still needed to be done and was not already done but just not crossed off yet. The system also works great where we have 1 person looking after more than 1 site. Before they go to the other site they can see what jobs they are facing and go with tools, parts and are prepared to get the job done the first time rather than getting there and finding they don' t have what they need to complete the work.

Hippo CMMS review by Brad C.
Brad C.
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"Hippo CMMS Recommendation"

What do you like best?

Management of all work orders using calendar view to plan all upcoming work and resources. We find the calendar view to be the most beneficial method of tracking and planning for upcoming work orders. By filtering W/O Due and Demand, we can see all of our upcoming demand work orders and plan resources accordingly.

What do you dislike?

Some features could be more customizable. As an example, we do wish that the program could be used to verify that work order requesters receive final confirmation that work orders have been completed. At times our staff has said they did not get notified of a completed work order, and unfortunately there is no way to verify if the program sent out the confirmation status email.

Recommendations to others considering the product

Excellent produce. We find it is an easy to use product for work order management planning, reporting and materials management.

What business problems are you solving with the product? What benefits have you realized?

Work order planning. Work orders are no longer forgotten, or ignored. Our next objective is to start using materials management, as well as upgrade to HipPro+ for a more graphical user interface.

Hippo CMMS review by Tylar S.
Tylar S.
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"Hippo - The Problem Solver"

What do you like best?

The way HIPPO CMMS allows us to streamline our maintenance requests and work orders has been huge in saving us time and manpower to complete our tasks. Our maintenance technicians receive prompt e-mail notifications when a work order has been submitted and that allows us to get a jump on things much quicker than we normally would.The e-mail notification tool also is sent out when the work order has been completed, allowing the requester to know when the work has been completed and what necessary repairs have been made. Hippo allows us to keep an excellent track record of the repairs and troubleshooting that we do to our facilities equipment. We have just begun using the scan code feature HIPPO offers and it is already paying off huge dividends.

What do you dislike?

Sometimes when using the back button, the screen freezes and you have to log out and log back in. It would also be nice if we could go back and edit already completed work orders to add additional comments or documents to a work order.

Recommendations to others considering the product

I would definitely recommend to anyone trying to streamline their work orders. The customer service is excellent. Hippo CMMS is very user friendly. You do not have to be a tech wiz to use this at all! Our facility is excited to start using HIPPO's new scan code feature.

What business problems are you solving with the product? What benefits have you realized?

Allows us to prioritize our work orders. We can run maintenance history reports on all of our equipment. Can access equipment information in seconds.

Hippo CMMS review by Ben K.
Ben K.
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"Grateful for Hippo"

What do you like best?

That the program allows for so much growth and potential in our day to day operations.

What do you dislike?

A lot of the things we disliked were fixed. I am having issues with pulling accurate reports and having them emailed to me. The amount of work orders are not lining up with the actual work load per person. So I can easily overload a resource.

Recommendations to others considering the product

Hippo is still a great value and consistently growing and developing in the right direction. Great tech support and customer service. By switching to Hippo, as a maintenance department , we have gone from constantly putting out fires and dealing with emergencies to maintaining a proper PM Schedule and almost no emergencies. Intern also having a happier staff.

What business problems are you solving with the product? What benefits have you realized?

We are solving asset tracking and cost management on equipment, Invoice tracking and discrepancies per work order, and also exploring the inventory management and how we can better track our inventory per work order. This all around is helping us with a faster turn over in our work orders because parts are available and we can better asses if we need replace a piece of equipment of fix it.

Hippo CMMS review by Brady  C.
Brady C.
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"Great Overall Experience "

What do you like best?

Hippo has been a great overall experience with our company. We recently implemented this at our food production plant and it has met all our needs. It is very user friendly which was a big part in making a decision. It helps us meet all FDA standards within regards of record keeping. I would recommend this program to another company.

What do you dislike?

One big item that Hippo is missing is the ability to customize different fields and make your own pages that other more expensive programs provide. Another area that would need improvement is the parts tracking/purchasing area. One item that may be useful for this is to be able to see parts history such as when a part was used on which work order, when the last recount was done and inventory, when the last purchase date was complete and for which price, and run reports to see what equipment uses the same part. These would be helpful from a business planning perspective and parts tracking.

Recommendations to others considering the product

To those looking to implement hippo, I highly recommend going with the middle onboarding solution. They provide spreadsheets which make everything easier to implement.

What business problems are you solving with the product? What benefits have you realized?

We are solving the issue of having to keep paper records for everything. Prior to this program we were doing maintenance based off word of mouth and did not track work on equipment. Now we are able to have better records which help us comply with Food Regulations.

Hippo CMMS review by Tom S.
Tom S.
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"Hassle Free Maintenance Tracking"

What do you like best?

It's simply to use after the initial setup. Hippo offer a lot of help to get you set up and running which is great. I've found it excellent for our companies uses. It helps us to easily keep on track of all our maintenance needs and its easy to navigate.

What do you dislike?

There's nothing I particularly dislike about hippo. I've never had any issues with the way I use it. It fulfills all of my needs. However, it would be great if they could make hippo available for use on other web browsers.

Recommendations to others considering the product

The more information you add when setting up the program the more useful it will be. It's worth taking the time to do this.

What business problems are you solving with the product? What benefits have you realized?

For us, hippos solves the problem of keeping on top with all of our daily, weekly, monthly and yearly maintenance needs. Nothing gets missed anymore and its easy to add new maintenance schedules when new equipment is added.

Hippo CMMS review by Ryan D.
Ryan D.
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"Real user review"

What do you like best?

I like the ease of use. The initial learning curve is minimal. Once you upload all of your equipment and pms the process is pretty much set.

What do you dislike?

I wish you could add parts in the work order. Example: As I work on a piece of equipment and I replace apart that is not on the parts list, I would like to be able to add it in on the work order and have it automatically populate the parts list.

Recommendations to others considering the product

Shop around compare features and price points. Do you want a local setup which is more involved or a setup on a server with backing from the cmms team. I like HIPPO due to the fact the data is stored on their end so they save it and back it up but you still have access to download the data at anytime.

What business problems are you solving with the product? What benefits have you realized?

Scheduling preventative maintenance tasks and tracking.

Hippo CMMS review by Mike D.
Mike D.
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"The more you feed your hippo the better it will treat you. "

What do you like best?

Ease of submissions for work orders by requesters. Tracking progress of work orders. Pulling history reports via locations. Having a single means of work order substitutions, with gathering information via fields required by the form.

What do you dislike?

No mobile app. And unable to input times for reoccurring tasks, or give time frames to auto generated items. Not currently able to have a work request span facilities. Not currently able to implement a "facilities scheduler" type of interface, have been told it is in the pipeline.

Recommendations to others considering the product

The more information, locations, vendors, equipment; you are able to put into the system the more useful the system will fit your needs.

What business problems are you solving with the product? What benefits have you realized?

Better able to manage how requests are submitted, and the information needed, by requiring fields to be filled. Better tracking of man hours, and submission history, via location or requester. Has drastically reduced the amount of word of mouth, work order requests.

We have benefited by haveing better accountability of submitted requests, able to accomplish more work completed, by better planing and scheduling of repairs. As well as tracking history of repairs to specific equipment; and defining specific locations of repairs needed.

Hippo CMMS review by Ian M.
Ian M.
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"Early Indications are Very Positive"

What do you like best?

The user interface is well designed and easy to use because it is relatively simple. Simplicity runs throughout the system, which also makes start up, at least with the basic requirements, quite easy to do.

What do you dislike?

Some of the features and logic behind them are not as fully fledged as they might be and don't necessarily follow actual workflows.

Recommendations to others considering the product

We're impressed! In fact, we see a really good 'engine' in the software that, with development, could expand its utility and broaden its market appeal.

What business problems are you solving with the product? What benefits have you realized?

New adopter, so still learning the product and all of it's features. However, the reason we adopted a CMMS is to get rid of our disparate paper and Excel based system and ultimately to get much better service history and overall metrics on our equipment so we can make better life-cycle decisions.

Hippo CMMS review by Nicole  L.
Nicole L.
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"Hippo is a very user friendly program "

What do you like best?

The program is user friendly, produces relevant reports, allows users to have different access. Workers are able to access the program from their phones which allows updates right at the various sites we work out of. The mechanics are working more with the program as they are seeing how easy it is to use and how it makes their preventative maintenance job much easier by completing a schedule for them

What do you dislike?

There are some areas that those who have administration rights can not add to, but would be beneficial if they could.

Recommendations to others considering the product

i would recommend Hippo as it is very user friendly, can be customized to your needs and can be accessed from your phone

What business problems are you solving with the product? What benefits have you realized?

The maintenance of our buildings is being completed in a more timely manner.

Hippo CMMS review by Chad P.
Chad P.
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"Small learning curve for a well organized workplace"

What do you like best?

The CMMS system offers a very deep layered approach to documenting equipment and the maintenance tasks required for them which allows for a very strong work order system that is easy to understand for many users. Pleasant formatting and visual make for a rather user friendly experience. Technical troubleshooting is easy and caller support is immediately responsive.

What do you dislike?

The initial setup can be a challenge in places with a large variety of equipment. Some of the layered details go too deep and can get a bit confusing when trying to produce a new regularly producing work order.

Recommendations to others considering the product

Collect the information on the equipment you want inserted into the program before purchasing

What business problems are you solving with the product? What benefits have you realized?

Maintenance and documentation of said maintenance has become much more streamlined and brings our organization back into regulated approval with our overseeing legislation.

Hippo CMMS review by Ann L.
Ann L.
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"Winnipeg User"

What do you like best?

They are always prompt when they get back to you and their staff is very well versed in the software

What do you dislike?

The development team constantly makes upgrades/modifications and there are no regular patch notes to let the customer base know what has been modified. this leads to confusion and system down time when folks don't know why the features they regularly use are missing or not available. They need to model their change process similar to the large MMO platforms where they send out updates every week letting people know what has been changed if anything.

Recommendations to others considering the product

It is a very versatile program that can expand your business operations to streamline work force and spending. it can track all of those items

What business problems are you solving with the product? What benefits have you realized?

Maintenance tracking and lifecycle planning

Hippo CMMS review by Matthew H.
Matthew H.
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"You get out what you put in"

What do you like best?

I like the management of inventory, combined with the ability to document everything with work orders. This system has replaced 13 spreadsheets, and 3 separate divisional databases in our small (70 person) agency. You do get out what you put in.

What do you dislike?

I know the developers are attempting to work this out, but I think it would be useful to get a calendar view of planned work orders to be imported into the workers' outlook calendars.

Recommendations to others considering the product

Easy to use solution, but you get out of it what you put in. It has nice features, and can really help do the basic things in inventory management and preventative maintenance

What business problems are you solving with the product? What benefits have you realized?

Annual inventory management, equipment planned maintenance, and corrective maintenance

Hippo CMMS review by User in Food & Beverages
User in Food & Beverages
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"Smart, Simple and Intuitive."

What do you like best?

Hippo CMMS provides a simple and easy-to-use interface that most users can figure out within minutes of logging in. The biggest thing for me in my search for my company's CMMS was something visually driven and robust with data, yet simple and easy to manage for our lean operation. In addition, I love the fact that they constantly release updates to improve the system and take feedback to help develop around what the customer wants, rather than what they think the customer needs.

What do you dislike?

I dislike the fact that it is a newer utility with things in development that I would like to see and be able to use right now. However, I do understand it is a developing platform with a lot of features not baked in that they might have thought were a bit excessive. It would be nice to have more control of the work order creation, assignments and revision details, but I am confident these things will come in future iterations.

Recommendations to others considering the product

For the price point, this CMMS cannot be beat. It offers what the major CMMS providers offer and then some. It is very visually driven, making it easy to edit and manage the program.

What business problems are you solving with the product? What benefits have you realized?

I am able to gain more insight on where the money is going, how labor hours are allocated, actually getting scheduled work out and enabling the team to work in a more structured fashion. These are all things that help the bottom line in terms of ensuring the work is done so we reduce the downtime and increase our throughput.

Hippo CMMS review by David M.
David M.
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"Easy and great support. "

What do you like best?

Hippo is so easy to add equipment, build PM's, and get the reports you need. Also, the support desk is outstanding! Every time I have a problem or am not sure how to use a section of Hippo I get friendly help, Thanks to my Rep Mel Motoch, she is a great asset to the program and your team!

What do you dislike?

I would like to see a purchase order feature added so we can automatically get a PO to kick out when we reach the minimum parts on hand.

Recommendations to others considering the product

Get as much information uploaded from the beginning or you will be adding it one piece at a time.

What business problems are you solving with the product? What benefits have you realized?

We never had a documented PM system on hand. Hippo is allowing us to build the PM's where we need them and track the progress.

Hippo CMMS review by Stephanie M.
Stephanie M.
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"Hippo CMMS - The best move our company has made in years!"

What do you like best?

Your customer service is exceptional, and the system is extremely user-friendly.

What do you dislike?

I have no criticisms at all of the product.

Recommendations to others considering the product

Make the switch today, you won't regret it.

What business problems are you solving with the product? What benefits have you realized?

Our previous system was not only three times as time-consuming for me as an administrator, but there was no confirmation for Requesters as to when work was completed or that was on hold. Frustration stadium-wide was felt both by my Resources, as they were not being given credit for their hard work, and by my Requesters, who assumed their word orders were not a priority. Now, with a click of a button, everyone involved is on the same page, and we are completing work faster than ever!

Hippo CMMS review by Kerron R.
Kerron R.
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"Top Maintenance Management Tool"

What do you like best?

The ease of adding and editing work orders using the interface, the visual layout of the calendar and workflow for managing jobs.

What do you dislike?

The lack of customizability of the final report structure, which could be more flexible if additional features were present.

Recommendations to others considering the product

This application is a great product for those who work in fast paced environments and need an overall management tool to track work, provide analysis and insight for service oriented teams and senior management professionals.

What business problems are you solving with the product? What benefits have you realized?

Managing Service Contract jobs for clients and being able to analyze job histories to determine ways to improve service schedules and equipment lifecycles.

Hippo CMMS review by Daniel E.
Daniel E.
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"Hippo Review"

What do you like best?

The user interface & architecture are extremely user friendly. The work categories make organizing certain job tasks simple. The reporting feature is also very user friendly and makes analyzing data very efficient.

What do you dislike?

Inability to run certain specific reports easily. Also inability to amend a previously closed work order. The reason I would recommend being able to amend a closed work order by the administrator is because there are at times errors by the user who closed the work order. I have had several errors involving incorrect parts issues and also amount of hours worked on a specific problem. This also plays a factor with redundancy if a previously closed work order is closed but yet the work needs more attention.

Recommendations to others considering the product

If you need an easy to use, efficient CMMS, then HIPPO is definitely a good choice.

What business problems are you solving with the product? What benefits have you realized?

Historical documentation and reporting .

Hippo CMMS review by Administrator
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"HIPPO CMMS ha been a great tool to track our maintenance as well as parts. "

What do you like best?

We love that it will notify us when certain parts are starting to run low. If we run out of a certain part and the equipment breakdowns then the whole line is down. It takes time to order these parts and that is something we do not have time for.

What do you dislike?

We knew going in that the upload of information would take awhile. Just wish there was a quicker way to get all pieces in. Something more seamless. We are looking at a year to get everything in place before we can push it out to everyone to use.

Recommendations to others considering the product

Utilize the training sessions. They helped tremendously.

What business problems are you solving with the product? What benefits have you realized?

We are continually audited on a regular basis. We struggled coming up with the proper documentation before. No we can run a report and the data is there.

Hippo CMMS review by Izzy N.
Izzy N.
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"Great software but not a "full package" for my needs..."

What do you like best?

I love how I can pull data and enter my departmental KPIs in a few clicks. Searching for work orders is a breeze through the search by work order number feature on the top of the page. Putting in work orders is very easy. I really like the calendar view and how it is color coded for easy status checks. Setting up was very straight forward. I received plenty of help from knowledgeable staff. Monthly fees are competitive to others.

What do you dislike?

No app available for mobile devices. All of my facilities and staff utilize a mobile device to minimize paper work orders so I would love to see an app mobile version (not web mobile). I've used other CMMS in app versions and for the most part, it's easier to access and navigate. I also don't understand why I can't open a work order that has been closed by mistake. I have to create another WO, then assign/associate it with the closed one. Its redundant and cumbersome. I really wanted a CMMS that can accurately track individuals/staff members daily hours worked. This has been a bit of a deal breaker for me because I really need a feature that I can simply click on the employees name and it can show me what WO they are currently on and how many hours they put in for the day/week/month. Another feature I don't like is that resources have full access to WOs. It should be read-only for the information submitted by the requester. I've spent too much time correcting descriptions because resources accidentally deleted part of the message. Also, I've experienced critical outages with this software that has paralyzed my staff and facilities. It doesn't happen often but when it does, it hurts us tremendously. I would like to see some sort of "back logged/ cached" file system I could access in the event the site goes down. Lastly, when a work order is rejected, it does not notify the sender, so they end up calling/emailing about the status of their WO and more time is spent that way.

What business problems are you solving with the product? What benefits have you realized?

I can finally provide accurate KPIs which has been instrumental in the advancement of my department.

Hippo CMMS review by Administrator
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"Best Bang for you Buck"

What do you like best?

The amount of features that you get with Hippo CMMS is awesome in comparison to the cost. Being able to access our CMMS (whether on-the-go or at a PC) and be able to create PM's and Work Orders is easy and anyone can learn how to do it. My team uses it to get their daily workload as well as see other tasks that need to get done. I also use it for reports and PMs like having the fire alarm system tested and other time-sensitive tasks

What do you dislike?

Onboarding takes some time. There is an option to have Hippo come out and do it, but being the small business we are, I don't have the funds to allocate to such service. I spent the better part of a couple months, just getting all the information I needed to get it up and running. Once all that was done I spent just as much time getting the rest of our business used to the product. Training people on how to use the system took some time, with many questions involved (what qualifies as a work order? Where is this thing? etc). Just time and money, but worth it in the end.

Recommendations to others considering the product

Whether you're a large cooperation with multiple locations or a small individual facility, Hippo is a great choice. While there are multiple companies that tout the same thing, their prices are staggering at best. I would pay 10 times the amount I do for Hippo for some of the other programs out there.

What business problems are you solving with the product? What benefits have you realized?

Before we got Hippo, we were using post-it notes and emails to communicate maintenance issues. We had no preventative maintenance schedule whatsoever. With Hippo, my team can effectively accomplish tasks, the staff and communicate easily any maintenance issues, and we have a great PM schedule.

Hippo CMMS review by Justin S.
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"An affordable tracking tool"

What do you like best?

Hippo is a clean, visual appealing web based maintenance software that is easy to use, track work orders, and inputting data is a breeze. As upgrades to the CMMS system occur, Hippo does a very good job with training users on the new content by use of webinars or their help desk support. Hippo also values feedback from their customers, and by doing so I am typing a review of this product which normally I would not take time to do so. Hippo is constantly making changes to the system which I believe is the reflection of listening to their customer feedback. I really like the table style inputting feel for adding new parts or equipment as if it was a spreadsheet.

What do you dislike?

Some of the pages take a long time to upload and if you have a slow internet connection, this is quantified. This is the only issue I have with the product.

Recommendations to others considering the product

The initial data uploaded to the CMMS database is crucial in the implementation of the system. Ask questions and make sure the data will tailor to how you want to use the system.

What business problems are you solving with the product? What benefits have you realized?

It allows tracking expenses to pieces of equipment and makes it easier to prove capital expenditure projects.

Hippo CMMS review by Gregory L.
Gregory L.
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"Hippo CMMS Review"

What do you like best?

I have found Hippo to be easy to use and navigate. The ability to generate reports and export data has been a useful tool when combining the information with other business reports. The support from the Hippo staff has been prompt and professional. The software has flexibility in that I will be using it in the near future to track and document tool crib inventory and activities. Additional uses may also include CNC machine set up information and back up programs.

What do you dislike?

Although it is not a show stopper by any means, I would like to have the ability to delete erroneous or test work orders. I would also like to see the full selection of side menus when using a tablet.

What business problems are you solving with the product? What benefits have you realized?

Hippo allows me to track machine repair costs, as well as time spent on repairs. This information will be used to make better replace vs. repair decisions. It will also be used by the financial group as an additional means to monitor and track capital assets.

Hippo CMMS review by Dan A.
Dan A.
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"Program is close to what is needed, still needs updates and polishing to be most usefull."

What do you like best?

I like being able to utalize hippo to plan work orders for the factory.

What do you dislike?

I dislike the level of "polish" that exists in the interface both on the input side as well as the output side.

The input to the system (what we are going through right now) is a bit clunky and cumbersome. We continue to question why we have to go many screens back to put in the data, for example, when we enter a PM and the equipment doesnt exist, you have to go back a screen to enter the equipment into the system, when entering the equipment into the system most of the time we realize that we have to go yet another step backwards to enter the model in.

As far as outputs go, I think that many of these are "standard" and exist regardless of what industry is using the software, weekly reports of what is coming up, monthly summary of what was completed etc. the UI isn't intuitive and not all of the options for things that we input into the database are options for outputs in the reports or printout's of a WO (estimated effort for example)

What business problems are you solving with the product? What benefits have you realized?

we are utilizing HIppo to manage and schedule our maintenance team.

Hippo CMMS review by Raymond H.
Raymond H.
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"Easy to use, very valuable CMMS software."

What do you like best?

Once you are used to the software the user interface is very friendly and being able to search past work orders and tracking equipment issues is very easy. Having photographs and PDF's attached to equipment descriptions allows maintenance personnel to have all information at their fingertips.

What do you dislike?

Do not like the fact that it does not have a Purchase Order module. I would also like it to be able to document hours better.

Recommendations to others considering the product

Very easy software once you understand the platform.

What business problems are you solving with the product? What benefits have you realized?

It has really helped to track our predictive and preventative maintenance. Being able to generate demand work orders easily is also a benefit.

Hippo CMMS review by Administrator
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"Asset Management Intern/HIPPO Maintenance and Set Up"

What do you like best?

Easiness to track work orders is a huge plus with the program. User friendliness is something that was promptly noticed in comparison with other programs.

What do you dislike?

Some glitches are still being noticed and worked out with the HIPPO program since the upgrade to Version 10. Only small things have come up that are not working properly such as multiple equipment model names of the same model showing up when only one of each should be available.

Recommendations to others considering the product

HIPPO CMMS is very user-friendly and is easy to navigate for those who are not as computer literate.

What business problems are you solving with the product? What benefits have you realized?

We are reducing the amount of paper transactions where they can get lost or ruined. By directly imputing reports and documents into HIPPO, we are able to reduce the risk of important documents getting lost. By using HIPPO we are also ensuring that everything that needs to be done is getting done and nothing is forgotten. Before using HIPPO, important practices and required maintenance inspections were likely to get forgotten where as now the timely scheduled work orders pop up to each of our facilities and are not forgotten. We have seen improvements in the

Hippo CMMS review by Administrator
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"Great CMMS "

What do you like best?

It's an easy to use interface, Straightforward way of entering work orders and the support I've gotten when we did have issues was excellent.

What do you dislike?

The barcode system is a little tough to use on my mobile device, and when we go to enter work orders on the mobile device it doesn't show all the fields without clicking a drop down bar so some people don't fill out the required sections and the work order won't save.

What business problems are you solving with the product? What benefits have you realized?

We purchased the system to centralize our maintenance department, to make all of our records accessible from one location and to better alert our team when PM's are required. So far it's performed exactly as we hoped, we'll see how it works once we roll it out to our whole team.

Hippo CMMS review by Matthew M.
Matthew M.
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"Budget Friendly CMMS"

What do you like best?

The affordable price, the awesome customer service, and the endless functions.

What do you dislike?

The onboard time (takes a lot of time and effort to set up, though I am sure that is the case with all CMMS's), and the customization could use some work.

Recommendations to others considering the product

Hippo CMMS is the best "bang for your buck" around. The setup period is extensive, but worth it in the long run. The customer service is great, and always quick to get back with you when you have a question. They provide everything we need in a work order system, and the ability to create PM's is awesome. They roll out updates (for free!) and are always looking to improve. I cannot recommend this product enough.

What business problems are you solving with the product? What benefits have you realized?

Going away from post-it notes and email, we have been able to streamline our maintenance team, and increase productivity.

Hippo CMMS review by Emelita A.
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Business partner of the vendor or vendor's competitor, not included in G2 Crowd scores.

"System and the Support Group are very Customer Service Oriented "

What do you like best?

The system itself can be easily customized according to your needs. The dashboard design are very smart in the eye of both user and client. As a user, easy to understand same with easy to work with considering that a proper control in the side of the client are in place. The support of each officer I had are awesome really

What do you dislike?

Schedule workorder not be in display of not yet in due date. Or my understanding is wrong.

Recommendations to others considering the product

Defining priority in at least 5 levels. Priority 1 emergency Priority 2 Urgent P3 - P5 with time in log and due

What business problems are you solving with the product? What benefits have you realized?

Honestly were just new user and did not expert yet in using Hippo, but the essense of using a define system in Facilities Management industries really give us an edge in this services

Hippo CMMS review by Phil S.
Phil S.
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"Very good for equipment and inventory management"

What do you like best?

I like the ease of searching parts. It can search many different ways and does not require having the exact part number to find what I am looking for.

What do you dislike?

I dislike the WO closing process. I wish I could close from a dashboard without having to open each one.

What business problems are you solving with the product? What benefits have you realized?

As with many PM programs we have seen several cases of the longer term wear items not falling through the cracks. Annual glue filter changes, for example.

Hippo CMMS review by Terrence R.
Terrence R.
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"it has been a great and knowledgeable experience"

What do you like best?

the program is able to keep track of a large range of projects and on going works, also the ability to keep track of scheduled works

What do you dislike?

i not able to modify completed work orders.

Recommendations to others considering the product

this is a great product, i have small issues which may not be an issue for other persons using the program

What business problems are you solving with the product? What benefits have you realized?

better tracking of preventative maintenances, we have better customer satisfaction when we can better keep track of maintenance also less downtime.

Hippo CMMS review by Administrator
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"User friendly; easy to navigate; reports features need work"

What do you like best?

I like that it is user friendly and easy to train another person to use the system.

What do you dislike?

When creating an associate work order, it would be great if the associated work order could capture the detail of the original work order rather than us having to copy and paste all the information. Reporting feature makes it difficult to capture specific work orders. I used the search option more to locate work orders. Me and another co-worker are often in the system at the same time and end up working on the same work order, would be great if the system alerted me that someone else was modifying the work order. Our mechanics have the ability to enter their own time as well as make changes to their co-workers time because of this we have to generate individual work orders to our mechanics to ensure their time has not been manipulated.

Recommendations to others considering the product

Use the training pages they have available online and watch the training videos they are very helpful. I use the online system or email hippo directly with any questions I may have.

What business problems are you solving with the product? What benefits have you realized?

The end users enjoy getting the email from the system that their work order was submitted. However, they have asked for the ability to see the status updates.

Hippo CMMS review by Administrator
Administrator
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"Hippo has been a large improvement over the in-house system we had been running"

What do you like best?

The best feature of Hippo is it's many features. The abilities to enter pictures and documents specific to each machine, to house Lockout/Tagout procedures and control inventory, along with many other capabilities, add a lot of value to this program.

What do you dislike?

I am still getting a lot of what Hippo likes to call Hiccups but most of them work themselves out in a short time. The more challenging issues are generally worked out in a day or two.

Another frustrating issue relates to the status of the work order. Primarily status updates are designed for the maintenance person but occasionally managers and executives need to act. When this happens, the work order is placed in a 'Pending Review' status. When the managers are unable or unwilling to act promptly it send the work order into an overdue status which makes the technician look bad. The only fix is for the technician to continuously update the due dates which takes up time most technician could spend in better ways. It would be nice if the due date automatically updated when the work order is placed on Hold or Pending Review.

Recommendations to others considering the product

Hippo is a good value for the dollar. I recommend giving it a try.

What business problems are you solving with the product? What benefits have you realized?

Hippo provides historical record keeping, document storage, inventory control, work order management and Planned Maintenance scheduling. All these features help our business manage the maintenance department more effectively.

Hippo CMMS review by Daniel R.
Daniel R.
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"Great solution for my maintenance department"

What do you like best?

Great value for a CMMS software. Flexible enough to do what we need to do. Easy for my team to use.

What do you dislike?

Better mobile app would be nice. Also, easier way to see history of work orders for a specific location would be helpful.

Recommendations to others considering the product

Take it for a test drive. Works great for my needs and I recommend it to lots of folks. Just have to use it a little to see if it will do everything you need it to do.

What business problems are you solving with the product? What benefits have you realized?

Streamlined our work order process. Allows for reporting on recurring issues. Provides feedback for requestor once work has been completed.

Hippo CMMS review by Tom C.
Tom C.
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"Hippo CMMS, our first maintenance software"

What do you like best?

We found the staff at Hippo to be very helpful when initially setting up the software. The training was excellent and the trainer was very knowledgeable about the software which made it an easier task when we didn't have any experience with a CMMS

What do you dislike?

At this point we are a year and a half into the use of Hippo and I can say we haven't found anything that I would say we don't like,

What business problems are you solving with the product? What benefits have you realized?

In the past we have always relied on paper files and human memory to use for maintenance records. It is so much easier to go back and look at the history of a particular machine center to track any issues that may be repeating and may require additional thought about how to prevent the reoccurrences.

Hippo CMMS review by Andrea D.
Andrea D.
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"Very Good Product"

What do you like best?

The ease for the requester and back end of work orders.

What do you dislike?

The fact that if you reject a request before you approve it, the requester gets NO notification and there is no record of the reject.

Recommendations to others considering the product

Take all the offered webex sessions. You will always learn something new.

What business problems are you solving with the product? What benefits have you realized?

Just the communication that the Hippo system provides with the email response to requester. It has helped with the amount of phone calls to the office. As I work for 3 dept. the benefits are that it stops so many time consuming interruptions.

Hippo CMMS review by Administrator in Mechanical or Industrial Engineering
Administrator in Mechanical or Industrial Engineering
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"Good Software for stand alone maintenance department"

What do you like best?

It's pretty easy to use

The Tech Support is always there.

Unlimited Document space makes easier to centralize all the info for the asset in one place

Unlimited Users, I don't need it but it's always good.

The export option gives you all the data that you need for your customized reports.

Been Online can be accessed from any platform with internet

What do you dislike?

Sometimes it's too basic and the customization is almost 0.

There are still bugs on standard operations.

The mobile version needs to be improved for the barcode reader

Recommendations to others considering the product

It's pretty easy to use and the training is pretty easy too.

What business problems are you solving with the product? What benefits have you realized?

First, it's pretty easy to follow the cost expenses from here the desition makes it's terrible fast to take it.

Second, the inventory cost is pretty easy to track.

Finally, all the report from external contractors are inside the software so I don't need to go to different folders to find all the required info for specific equipment.

Hippo CMMS review by Administrator in Mining & Metals
Administrator in Mining & Metals
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"Hippo CMMS for 6 small plant division."

What do you like best?

My favorite part of Hippo is the database of extensive training materials. It really helps get all the users up to speed. The interface for the program is very clean and easy to understand. There is a huge amount of flexibility in how you can choose to set it up and use it.

What do you dislike?

I really wish they had a proper mobile app. The web based interface is fine on a pc but is lacking on a mobile device. Editing the various fields within the program is not always straight forward and the way to save changes is not the most consistent.

Recommendations to others considering the product

It is a great low cost option.

What business problems are you solving with the product? What benefits have you realized?

Keeping track of non frequent maintenance tasks is a big benefit. That along with maintaining a historical record of our equipment maintenance are the biggest items for us. Being able to share parts inventories is important for us so that we can work as a collective and not have an unnecessary amount of cash tied up in our parts.

Hippo CMMS review by Lee D.
Lee D.
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"Hippo on a daily basis "

What do you like best?

The best thing about Hippo is being able to track daily jobs, monthly breakdown with reports, picture attachments on jobs inserted into the system

What do you dislike?

Sometimes it can be a bit slow at times but that can be in with phone signal dropping, on the reports if a person closes a job in someone’s name it comes up on the reports that the person that closed it done the job

What business problems are you solving with the product? What benefits have you realized?

It’s a brilliant way of tracking jobs that have been completed, then scheduling in bigger jobs & keeping track of hours & costs

Hippo CMMS review by Samantha  D.
Samantha D.
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"Ease of Use and Update"

What do you like best?

I love the ease of using the software.

it is very easy to update the calls

The fact that time worked, material used can be assigned to each equipment and historical data and repairs are easily found

What do you dislike?

I cannot say there is nothing I dislike about the software

Recommendations to others considering the product

it is very good to use, no matter the size of the bussiness. it helps with tracking historic cost for activities, assist with budgetting. very good for communicationg with the users.

What business problems are you solving with the product? What benefits have you realized?

this is solving of communication to our internal customers, the way how it stores historic activities on equipment and the building. this software has helped us in properly managing our cost. our department internal ratings have increased since the implementation of this software.

Hippo CMMS review by Administrator in Cosmetics
Administrator in Cosmetics
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"Implementing Hippo in our organization, keeping our preventive maintenance on track"

What do you like best?

Hippo creates the visibility and transparency to control our daily activities, from the equipment management to the vendor’s information. Scheduling preventive maintenance and creation of demand orders is giving us an increase in productivity.

What do you dislike?

Reporting flexibility, that by the way, it improves a lot lately.

Recommendations to others considering the product

Before we implement Hippo in our organization, we have a big issue keeping our preventive maintenance on track and in compliance, only the idea to move our preventive maintenance spreadsheet to a centralize system, it was a challenge itself. We count in operation 350 + equipment.

What business problems are you solving with the product? What benefits have you realized?

We store our certificates from every machine and attach them with work orders, this way we can stay in compliance, no more PM data binders or missing papers. With Hippo in 2018 we were able to achieve about 90% of our total demand orders on time an in full

Hippo CMMS review by Administrator
Administrator
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"DATA COORDINATOR"

What do you like best?

i like that you can make an associate work order, but i don't like that you have to re-type everything on the associate work order. It is user friendly.

What do you dislike?

I don't like that when in the middle of generating a work order and you want to make a duplicate you have to close completely out of the current one to go to another work order. I dislike you can not do duplicates. Don't like our mechanics can manipulate each others times.

What business problems are you solving with the product? What benefits have you realized?

This is not a business. It's a college and we use the system to generate work order in our Facilities dept.

Hippo CMMS review by Chris C.
Chris C.
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"User friendly CMMS "

What do you like best?

The simplicity of the software. Anyone can sit down and learn this program quickly.

What do you dislike?

There are times when it seems like there is a lag in the system.

Recommendations to others considering the product

Hippo is a very easy and reliable program that helps manage the day to day parts of running a building. With Hippo we have been able to keep up with work orders and nothing has fallen through the cracks.

What business problems are you solving with the product? What benefits have you realized?

The ability to track work orders and keep on track is the largest benefit.

Hippo CMMS review by Administrator
Administrator
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"Excellent CMMS System that my biotechnology company adapted, with no intentions of changing. "

What do you like best?

I like how easy Hippo is to submit work orders and check on PM's for our lab. Changing work orders to in progress and writing notes for the next technician is one of the greatest benefits since implementation.

What do you dislike?

I wish there was a way to compare work orders, PM', and assets to make graphs that could show reliability and other key parameters of the equipment.

Recommendations to others considering the product

If you want more data manipulation of your assets, Hippo currently can't do this. However, if you want a cheap solution that is very user friendly and simple, this is the best product I have seen in the CMMS software world.

What business problems are you solving with the product? What benefits have you realized?

Hippo has really solved our work order and preventative maintenance management system.

Hippo CMMS review by Michael K.
Michael K.
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"Hippo CMMS Review"

What do you like best?

Hippo CMMS was easy, very user friendly. I was able to manage the maintenance of over 1000 pieces of equipment with ease.

What do you dislike?

Reports sometimes took some tweaking to get what I needed but that was mostly my learning curve.

Recommendations to others considering the product

Take your time and learn the system, it is easy but when you are first starting out it can be daunting. It took us about a month to get all the equipment in correctly and plot the points on the map. Once that was done it was smooth sailing

What business problems are you solving with the product? What benefits have you realized?

We were a sub-contract with a company that had the Government contract that demanded maintenance reports on a moments notice. I was able to have the reports quickly and accurately

Hippo CMMS review by Ferdinand S.
Ferdinand S.
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"Hippo is useful."

What do you like best?

Hippo is useful for maintenance tracking work orders. This system help us in giving and assigning jobs to our staff.

What do you dislike?

Need to be more user friendly. Should be able to print out reports, open or pending. The graph representation needs to be more easy to understand for user.

Recommendations to others considering the product

Useful in tracking work orders.

What business problems are you solving with the product? What benefits have you realized?

We were able to list down all work orders in our property. We were able to keep eyes on pending jobs, who did the job for review.

Hippo CMMS review by Dan S.
Dan S.
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"Hippo works well for us. "

What do you like best?

We have 5 different companies in 5 different cities in the USA and Canada. Most run similar equipment. Hippo let's me create a maintenance template and use the same template for the same machines in different cities.

What do you dislike?

Silverlight...but fixed now with version 6.0

What business problems are you solving with the product? What benefits have you realized?

Some of our facilities are 7days 365 a year and we need to be able to schedule the maintenance to suit. Other facilities are 6days and hippo give us the flexibility to schedule them as well

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Hippo CMMS
4.2
(207)