HireRight

(49)
4.1 out of 5 stars

HireRight is a leading provider of on-demand employment background checks, drug testing, Form I-9 and employment and education verifications.

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HireRight review by Administrator in Paper & Forest Products
Administrator in Paper & Forest Products
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Verified Current User
Invitation from G2 Crowd
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Does the job, customer service is sub par

What do you like best?

We use HireRight for employee screening and drug testing. I like that it is easy to use, signing up an employee is easy, all you need is the name and email address, choose the service and send it off. It works well for American based employees who have never lived or studied anywhere else.

What do you dislike?

Their customer service leaves much to be desired. It is very frustrating trying to contact them, chat especially, and when you finally do it is like pulling teeth. It takes forever to get a straight answer. The most frustrating part is if you are transferred to a new person for help you have to explain everything all over again. If an employee has an international background their service can be a bit slow, based on the difficulty of getting the information, but what I find frustrating is when they ask an employee fot documentation I have to chase hireright to review the documents they send, they can sit there for days without review and really delay the process.

What business problems are you solving with the product? What benefits have you realized?

It takes one step of bringing in a new employee of our plates and ensures it is done to legal standards.

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HireRight review by <span>Alyssa B.</span>
Alyssa B.
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Verified Current User
Invitation from G2 Crowd
Reviewed On

Consider Other Background Check Vendors

What do you like best?

From a new hire and user experience perspective, the HireRight tool is very easy to use. I have experience both the on the new hire side and the customer/user side in HR. It is easy to use and understand as a new hire and user platform is easy and putting in orders is easy.

What do you dislike?

I must say there is more I dislike about HireRight than I like. We have had issues with them contacting references repeatedly and at odd hours. Their customer service leaves room to be desired with post account reps and customer support. We often have to wait days for a response to urgent issues. It was unable to integrate successfully with our ATS.

Recommendations to others considering the product

I would suggest considering other background check companies. We plan to switch when we have time to do an RFP to make a switch.

What business problems are you solving with the product? What benefits have you realized?

New hires rarely run into issues with using the tool to input their information for background checks. They solve our business need of having to run background checks in a timely fashion.

What Background Check solution do you use?

Thanks for letting us know!
HireRight review by <span>Vicki S.</span>
Vicki S.
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Invitation from G2 Crowd
Reviewed On

Have used multiple background screening vendors

What do you like best?

We have been using HireRight for about a year and everything seems to be going smoothly more or less. We are having a much better experience, customer service, and quicker turn around time compared to our last vendor, which is why we switched in the first place.

What do you dislike?

I think there’s a balance between getting the check done quickly and getting it done thoroughly. Sometimes I wish a stronger attempt was made at confirming information, instead of just writing it off as completed without actually confirming some of the provided by a candidate.

What business problems are you solving with the product? What benefits have you realized?

We are having a much better experience, customer service, and quicker turn around time compared to our last vendor, which is why we switched in the first place. Have not had nearly as many issues so we are spending less time managing the vendor which is great.

HireRight review by <span>Michelle S.</span>
Michelle S.
Validated Reviewer
Invitation from G2 Crowd
Reviewed On

User-friendly Product

What do you like best?

HireRight is extremely easy to use. I used it several times when I was completing background checks on new hires. It was very easy to navigate through and you also would get the results of the background check back very quick.

What do you dislike?

There wasn't anything I extremely disliked about it. The only thing that I can think of was you have a lot of options of different background checks that you can do and sometimes it's very confusing which one to select. I would say it'd be helpful if there was more narrowed down descriptions of the types of background checks.

Recommendations to others considering the product

It's very easy to use! If you're looking to speed up the background check process, this is something that I would recommend for your company.

What business problems are you solving with the product? What benefits have you realized?

It provided a quick, effective way to run background checks.

HireRight review by <span>Phil P.</span>
Phil P.
Validated Reviewer
Invitation from G2 Crowd
Reviewed On

The most easy background check experience I've had so far

What do you like best?

I love the simplicity and how the vendor walks you through in detail for each and every step. I also like how swiftly the results came and exceeded my expectations for how long I'd have to wait.

What do you dislike?

Everything about a background check that most people would dislike (digging up and adding in information you may not remember), which is really nothing that the vendor can really do about.

Recommendations to others considering the product

If you want timely background check results with a reliable vendor, I would highly recommend HireRight!

What business problems are you solving with the product? What benefits have you realized?

HireRight is a great solution to streamline and automate the Background Check process. Our company is hiring about 10000+ employees this year, and it is very important to have a system that is reliable for us to scale our growth.

HireRight review by <span>Tiffany F.</span>
Tiffany F.
Validated Reviewer
Verified Current User
Invitation from a vendor or affiliate
Reviewed On

User friendly

What do you like best?

DAC is great. Always a go to reference - very helpful! Also like the ease of access to chat with customer service and the assistance they provide.

What do you dislike?

The amount of time it takes for some reports to return. And it may hit in a county where nothing comes back. I've had to wait weeks for some WideScreen searches to be completed. Even after asking it to be expedited.

Recommendations to others considering the product

Don't hesitate to contact support. They definitely do what they can to get orders straight and answer any questions you may have.

What business problems are you solving with the product? What benefits have you realized?

As mentioned for what I like best - the DAC. It is a great tool. Some candidates may forget an employer (on purpose or accident) and when the report comes back showing an employer and they had incidences with that employer, it's good to know those things and to then present to the candidate and ask questions in regards to those things.

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