What do you like best?
Really love their easy to use interface, ability to have candidate own the entire application process (where before they filled out a piece of paper and we translated it ourselves) and the idea of online adjudication if anything out of the ordinary pops up.
What do you dislike?
Sometimes they can be a little too sensitive (but that's good really for a background check company) on what we need to sign off on and approve in order to complete a background. I get more emails than I have in any other place before because of the amount of adjudication notifications.
Recommendations to others considering the product
Good resource. Quality, stable and a "can't go wrong" solution. They don't blow me out of the water (as in there's nothing exceptional) but at the same time they meet every need I have in this space so happy to use them and recommend them. Implementation was a little slow - lots of paperwork and forms to sign plus you get put in a queue to get setup. So don't be expected to be turned on overnight.
What business problems are you solving with the product? What benefits have you realized?
Our last background screening service were not professional, poor customer service and seemed to make up a lot of the compliance laws (when they're fairly black and white from county to county, state, federal, etc.). We needed someone experience in the market place, professional and automated services homebuilt and reputable large clients using their service. With the option of a possible future integration. Found it here.