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HireRight

4.0
(65)

HireRight is a leading provider of on-demand employment background checks, drug testing, Form I-9 and employment and education verifications.

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HireRight review by Administrator in Paper & Forest Products
Administrator in Paper & Forest Products
Validated Reviewer
Verified Current User
Review Source

"Does the job, customer service is sub par"

What do you like best?

We use HireRight for employee screening and drug testing. I like that it is easy to use, signing up an employee is easy, all you need is the name and email address, choose the service and send it off. It works well for American based employees who have never lived or studied anywhere else.

What do you dislike?

Their customer service leaves much to be desired. It is very frustrating trying to contact them, chat especially, and when you finally do it is like pulling teeth. It takes forever to get a straight answer. The most frustrating part is if you are transferred to a new person for help you have to explain everything all over again. If an employee has an international background their service can be a bit slow, based on the difficulty of getting the information, but what I find frustrating is when they ask an employee fot documentation I have to chase hireright to review the documents they send, they can sit there for days without review and really delay the process.

What business problems are you solving with the product? What benefits have you realized?

It takes one step of bringing in a new employee of our plates and ensures it is done to legal standards.

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HireRight review by Alyssa B.
Alyssa B.
Validated Reviewer
Verified Current User
Review Source

"Consider Other Background Check Vendors"

What do you like best?

From a new hire and user experience perspective, the HireRight tool is very easy to use. I have experience both the on the new hire side and the customer/user side in HR. It is easy to use and understand as a new hire and user platform is easy and putting in orders is easy.

What do you dislike?

I must say there is more I dislike about HireRight than I like. We have had issues with them contacting references repeatedly and at odd hours. Their customer service leaves room to be desired with post account reps and customer support. We often have to wait days for a response to urgent issues. It was unable to integrate successfully with our ATS.

Recommendations to others considering the product

I would suggest considering other background check companies. We plan to switch when we have time to do an RFP to make a switch.

What business problems are you solving with the product? What benefits have you realized?

New hires rarely run into issues with using the tool to input their information for background checks. They solve our business need of having to run background checks in a timely fashion.

What Background Check solution do you use?

Thanks for letting us know!
HireRight review by Vicki S.
Vicki S.
Validated Reviewer
Review Source

"Have used multiple background screening vendors"

What do you like best?

We have been using HireRight for about a year and everything seems to be going smoothly more or less. We are having a much better experience, customer service, and quicker turn around time compared to our last vendor, which is why we switched in the first place.

What do you dislike?

I think there’s a balance between getting the check done quickly and getting it done thoroughly. Sometimes I wish a stronger attempt was made at confirming information, instead of just writing it off as completed without actually confirming some of the provided by a candidate.

What business problems are you solving with the product? What benefits have you realized?

We are having a much better experience, customer service, and quicker turn around time compared to our last vendor, which is why we switched in the first place. Have not had nearly as many issues so we are spending less time managing the vendor which is great.

HireRight review by Michelle S.
Michelle S.
Validated Reviewer
Review Source

"User-friendly Product"

What do you like best?

HireRight is extremely easy to use. I used it several times when I was completing background checks on new hires. It was very easy to navigate through and you also would get the results of the background check back very quick.

What do you dislike?

There wasn't anything I extremely disliked about it. The only thing that I can think of was you have a lot of options of different background checks that you can do and sometimes it's very confusing which one to select. I would say it'd be helpful if there was more narrowed down descriptions of the types of background checks.

Recommendations to others considering the product

It's very easy to use! If you're looking to speed up the background check process, this is something that I would recommend for your company.

What business problems are you solving with the product? What benefits have you realized?

It provided a quick, effective way to run background checks.

HireRight review by Jess P.
Jess P.
Validated Reviewer
Verified Current User
Review Source

"HireRight - background and MVR Checks made (mostly) simple"

What do you like best?

I like that I can batch upload to the program to blast out invites for personal info rather than initiating one by one. I like the automation

What do you dislike?

The reporting leaves much to be desired. For instance there is no email address on reporting - it makes reconciliation in the instance that you are doing batches a bear.

What business problems are you solving with the product? What benefits have you realized?

Being able to manage risk compliance with regards to various parts of the business through automated email blasts and an auto schedule is great. Definitely a time saver and makes us feel more protected risk wise.

HireRight review by Liz N.
Liz N.
Validated Reviewer
Verified Current User
Review Source

"Great screening vendor!"

What do you like best?

I love that HireRight is integrated with our Taleo ATS. It makes requesting and accessing reports very easy.

No extra logins to remember. The turnaround time from HireRight has been great overall. Reports come back fairly quickly. And the few times that I've had an issue, I've been able to contact them and they were always able to resolve my issues quickly.

What do you dislike?

There's not really anything that I don't like about HireRight so far. Everything meets our needs.

Recommendations to others considering the product

Great vendor. Customer service has been great so far also.

What business problems are you solving with the product? What benefits have you realized?

No big business problems.

HireRight review by Phil P.
Phil P.
Validated Reviewer
Review Source

"The most easy background check experience I've had so far"

What do you like best?

I love the simplicity and how the vendor walks you through in detail for each and every step. I also like how swiftly the results came and exceeded my expectations for how long I'd have to wait.

What do you dislike?

Everything about a background check that most people would dislike (digging up and adding in information you may not remember), which is really nothing that the vendor can really do about.

Recommendations to others considering the product

If you want timely background check results with a reliable vendor, I would highly recommend HireRight!

What business problems are you solving with the product? What benefits have you realized?

HireRight is a great solution to streamline and automate the Background Check process. Our company is hiring about 10000+ employees this year, and it is very important to have a system that is reliable for us to scale our growth.

HireRight review by Tiffany F.
Tiffany F.
Validated Reviewer
Verified Current User
Review Source

"User friendly"

What do you like best?

DAC is great. Always a go to reference - very helpful! Also like the ease of access to chat with customer service and the assistance they provide.

What do you dislike?

The amount of time it takes for some reports to return. And it may hit in a county where nothing comes back. I've had to wait weeks for some WideScreen searches to be completed. Even after asking it to be expedited.

Recommendations to others considering the product

Don't hesitate to contact support. They definitely do what they can to get orders straight and answer any questions you may have.

What business problems are you solving with the product? What benefits have you realized?

As mentioned for what I like best - the DAC. It is a great tool. Some candidates may forget an employer (on purpose or accident) and when the report comes back showing an employer and they had incidences with that employer, it's good to know those things and to then present to the candidate and ask questions in regards to those things.

HireRight review by Rob G.
Rob G.
Validated Reviewer
Review Source

"Good product, but some concerns."

What do you like best?

The background check dashboard is easy to use and follow, not too cumbersome or busy where it takes you several minutes to find what you need or what you want to do.

What do you dislike?

HireRight is actively involved with legal proceedings about selling information and having it be used in an inaccurate way, this is concerning. I cannot speak to this in great detail, but just heard of it from legal.

Recommendations to others considering the product

HireRight can be a useful tool, but their turnaround time can be lengthy. Also, with their ongoing and current legal issues, not sure where they are headed or how their reputation is or will hold up.

What business problems are you solving with the product? What benefits have you realized?

Pre-employment background checks and periodic background checks as needed depending on the role. Criminal, education, and SSN verification.

HireRight review by User in Internet
User in Internet
Validated Reviewer
Review Source

"Quick and Easy Experience"

What do you like best?

I was able to get my forms in without going through the printing and scanning process. They outlined which documents I would need to have and made filling them out seamless and quicker than writing out. The review process has needed streamlining for a long time and making whatever documents possible to be completed online makes it easier for users to both keep track and complete new hire documentation.

What do you dislike?

I have not received frequent updates on my applications review. It would be great to have an update every day or so to get a better idea of how the progress of my Hiring review is going. It would also be very useful if we were able to complete the entire new hire process using online documentation, instead of the split that is currently being used. However, any documents that are available online certainly help the process.

Recommendations to others considering the product

Make sure you are aware which external documents will also be necessary prior to submitting all forms. This way you will more seamlessly be able to pass through the process.

What business problems are you solving with the product? What benefits have you realized?

Being able to keep certain digital documents in one place while making it easy to complete them. The process of filling out the extreme number of documents in the new hire process can sometimes be tedious and confusing. Any documents filled out and sent using the HireRight system greatly simplifies this process and helps keep you organized and on track to complete all of the necessary new hire documentation.

HireRight review by Administrator in Marketing and Advertising
Administrator in Marketing and Advertising
Validated Reviewer
Verified Current User
Review Source

"Easy and quick e-verify system!"

What do you like best?

One click brings me to the dashboard where all the information I need is listed. And I can send a preliminary I-9 to folks who are set to start so they can start their I-9 before their first day on the job.

What do you dislike?

Sometimes the customer service takes 24 hours. This can hold up an I-9 being completed in a timely manner.

Recommendations to others considering the product

If you are searching for merely e-verify, HireRight has met all our needs, including notifications via email to update soon-to-be expiring forms of identification.

What business problems are you solving with the product? What benefits have you realized?

It is AZ law to use e-verify, but even if it wasn't, this would be an easy, inexpensive way to keep paperless I-9s.

HireRight review by Katie K.
Katie K.
Validated Reviewer
Review Source

"Meets our needs for employment background screening"

What do you like best?

I like having the ability to create background check packages, based on our needs. The emails that HireRight sends to me, as the Administrator are helpful to stay current on timelines of various screenings.

What do you dislike?

I don't have a relationship with our account representative. It would be beneficial if there were regular meetings scheduled to discuss updates and concerns

Recommendations to others considering the product

Feel free to email me: kellyk@arcadia.edu if you wish to ask additional questions

What business problems are you solving with the product? What benefits have you realized?

HireRight is our primary background check vendor. We use the service for criminal screenings as well as financial credit checks, motor vehicle check, 9-panel drug screening (electronic chain of custody), PA state police and child abuse registry.

HireRight review by User in Information Technology and Services
User in Information Technology and Services
Validated Reviewer
Review Source

"Useful, intelligent, and straightforward"

What do you like best?

I have used HireRight for I9 verification and I find it to be quick and painless. It integrates well with our ATS and is a good tool. I appreciate the layout and user interface the best.

What do you dislike?

Sometimes there are glitches and slowdowns in processing that can become frustrating.

Recommendations to others considering the product

Obviously, when you're considering this kind of software, you need to truly do your homework. There are many companies out there who provide the same kind of services, but in a different format with different features - but ultimately the same product. You're going to want to become familiar with your own company's needs and then compare with what HireRight provides.

What business problems are you solving with the product? What benefits have you realized?

Dealing with I9s, an essential onboarding requirement, is what HireRight does really well. I can send a link to a candidate for Section 1, and then complete Section 2 on their first day quite easily. Even if there is a tentative non-confirmation, the instructions for that situation are spot on and resolve most issues.

HireRight review by Tony L.
Tony L.
Validated Reviewer
Verified Current User
Review Source

"Great interface and great foundation"

What do you like best?

Really love their easy to use interface, ability to have candidate own the entire application process (where before they filled out a piece of paper and we translated it ourselves) and the idea of online adjudication if anything out of the ordinary pops up.

What do you dislike?

Sometimes they can be a little too sensitive (but that's good really for a background check company) on what we need to sign off on and approve in order to complete a background. I get more emails than I have in any other place before because of the amount of adjudication notifications.

Recommendations to others considering the product

Good resource. Quality, stable and a "can't go wrong" solution. They don't blow me out of the water (as in there's nothing exceptional) but at the same time they meet every need I have in this space so happy to use them and recommend them. Implementation was a little slow - lots of paperwork and forms to sign plus you get put in a queue to get setup. So don't be expected to be turned on overnight.

What business problems are you solving with the product? What benefits have you realized?

Our last background screening service were not professional, poor customer service and seemed to make up a lot of the compliance laws (when they're fairly black and white from county to county, state, federal, etc.). We needed someone experience in the market place, professional and automated services homebuilt and reputable large clients using their service. With the option of a possible future integration. Found it here.

HireRight review by User in Marketing and Advertising
User in Marketing and Advertising
Validated Reviewer
Review Source

"HireRight...is it the RIGHT choice for you?"

What do you like best?

HireRight has one of the largest, most comprehensive databases and the product is simple to use and the website is convenient. HireRight does a complete, thorough check on people.

What do you dislike?

However it does tend to take long to hear back and they will only verify what jobs are listed - and it must match the application submitted and being reviewed. Also, while HireRight will check every job listed on the background check, they will only verify dates worked on positions posted. So, if the candidate does not post a job and date range for the job from which he was fired, HireRight will not include it.

Recommendations to others considering the product

Give HIreRight more time to strengthen certain weaknesses in their service and ask the right questions and do the due diligence before committing to using the service.

What business problems are you solving with the product? What benefits have you realized?

Everything online was very easy to use.

HireRight review by Administrator in Financial Services
Administrator in Financial Services
Validated Reviewer
Verified Current User
Review Source

"Used for Background Checks - great turn around time"

What do you like best?

This is very simple to use, and the turn around time is great!

What do you dislike?

I think a more focused dashboard on the initial page after login would be helpful. We don't use this super often so navigation takes me a minute or two to remember.

What business problems are you solving with the product? What benefits have you realized?

We use this for background checks for new hires - we get great detailed information from HireRight in a very reasonable amount of time. I only had one background check take an unusual amount of time, but that was due to some issues with the individual. I'm glad they took their time and did a good job for the check.

HireRight review by Traci C.
Traci C.
Validated Reviewer
Verified Current User
Review Source

"Great Service and Technology!!"

What do you like best?

HireRight has excellent technology that improves the candidate experience as well as the client. They always keep everyone involved with great communication. The background checks are processed accurately and in a very timely manner. I have been a satisfied client for years!

What do you dislike?

I can't really say that I dislike anything about HireRight - the only recommendation that I would have would be to be more efficient with employment verification's. They can sometimes take a bit longer due to outdated contact information on the employer database they use.

Recommendations to others considering the product

You won't be let down. Any issues and/or concerns that you may have will be quickly addressed by your account manager or the escalation team.

What business problems are you solving with the product? What benefits have you realized?

Hiring more qualified candidates and keeping our work environments safe!

HireRight review by Administrator in Construction
Administrator in Construction
Validated Reviewer
Review Source

"Hire Right has come a long way"

What do you like best?

I like the fact you an have several accounts under your main account. It helps with our diverse workforce. We are also able to have separate accounts for our regions in different countries.

What do you dislike?

In the beginning we had issues with background checks pending for longs periods of time when the BGC did not need to be pending. After 2 lengthy meeting with Senior Account Managers the issue was resolved

Recommendations to others considering the product

Customer service as the call center level is not as the same level as the employer support level. Which leaves our candidates confused. We had a lot of issues around around our education requirements in the beginning. It took months and lots of calls to get things sorted out. We used Hireright for I9s, Background Checks, and our Drug test program.

What business problems are you solving with the product? What benefits have you realized?

We used the I9 and Background checks

HireRight review by Gregg F.
Gregg F.
Validated Reviewer
Verified Current User
Review Source

"Solid Background Check Service"

What do you like best?

Integrates seamlessly with our ATS. Strong level of communication on timetables for completed reports. Keeps us up to date on changes in law/policy that affect our company.

What do you dislike?

Nothing really to share that isn't up to par with this service.

What business problems are you solving with the product? What benefits have you realized?

We are a security company and must run comprehensive checks on all potential employees and HireRight helps us to do just that.

HireRight review by Alexa M.
Alexa M.
Validated Reviewer
Verified Current User
Review Source

"HIreRight.com"

What do you like best?

The paperless process for many screenings is great! This allows us to screen candidates with ease and is less work for the hiring managers. Knowing that HireRight will contact the candidate directly saves us time and allows the process to continue efficiently.

What do you dislike?

Front end customer support is severely lacking. Many simple support requests can take days to be resolved. Often times I need to contact support several times for the same issues until I can fin someone who will resolve the issue.

What business problems are you solving with the product? What benefits have you realized?

Using pre-employment screenings has helped us ensure all potential new hires are within our company policies. This is especially important when hiring employees who will be operating commercial motor vehicles.

HireRight review by Dave Z.
Dave Z.
Validated Reviewer
Review Source

"HireRight to the Rescue!"

What do you like best?

The ease of using the web based platform. It is intuitive and allows a person to set up recurring requests as a favorite. There isn't much not to like. I am able to dig as deep into a potential hire's background to verify what they have placed on their application. This will help in the process of whether or not this person gets an interview or not.

What do you dislike?

I haven't found much to dislike on the site. The only problem I've had is when I first signed onto the site years ago and didn't know how to navigate. But I figured that out soon after.

Recommendations to others considering the product

You better look at how easy and complete the system is. Not too many other companies will offer anything else like this.

What business problems are you solving with the product? What benefits have you realized?

We are going back looking at potential employee's work, criminal and driving histories. The HireRight solutions have allowed us to get better information on these people. Being able to one stop shop as it were, allows us as a company to accomplish many tasks from one venue. That saves me and the company time along with money.

HireRight review by Sarah H.
Sarah H.
Validated Reviewer
Verified Current User
Review Source

"A Must for HR Professionals"

What do you like best?

The program is very user friendly, with tutorials just a click away , as well as industry updates, free webinars, and live help. Reports come back extremely fast so I can process lots of applications.

What do you dislike?

Hard to think of anything I dislike. I would say a way to upload our specific releases to fwd to applicants would be ideal.

Recommendations to others considering the product

Try it out & make sure you read about all the features through HireRight University!

What business problems are you solving with the product? What benefits have you realized?

It will be easy to train someone as a backupuser for when I am out with all the tutorials, and recorded webinars. I learn something new I can do with HireRight all the time.

HireRight review by William D.
William D.
Validated Reviewer
Review Source

"5+ Years using the product and the serice "

What do you like best?

HireRight has invested a great deal of time and money to develop and deliver the best platform available for managing the pre-hire screening process. Over the past 5 years I have continued to see on-going improvements to both the technology and the process side to support the need for the globalization. The latest addition of the applicant portal and advanced business analytics continue to help us improve our program.

What do you dislike?

The visual reporting dashboard could be more dynamic.

Recommendations to others considering the product

Do references with current companies in your industry of a similar size and footprint.

What business problems are you solving with the product? What benefits have you realized?

We have been able to leverage the platform, service and thought partnership to greatly reduce turnaround time, increase satisfaction with the screening process with candidates, talent acquisition and other stakeholders.

We have been able to realize cost savings, increased competitive hiring practice capability and reducing risk.

HireRight review by User in Information Technology and Services
User in Information Technology and Services
Validated Reviewer
Verified Current User
Review Source

"Information was provided that was not true"

What do you like best?

It was easy to use and the results were quick.

What do you dislike?

Infractions appeared that were not true for the individual. False addresses. Information not accurate.

What business problems are you solving with the product? What benefits have you realized?

Cost is reasonable for basic, but to go to 10 year criminal charges don't always appear. Hire right rescanned the information, and only produced the same results which were not accurate. They were pleasent to speak with on the phone, however the wait time was long. We are using the service to confirm employees honesty on application.

HireRight review by Caitlin C.
Caitlin C.
Validated Reviewer
Verified Current User
Review Source

"HireRight is Great!"

What do you like best?

How easy it is to use. Also the turn around time is usually pretty quick!

What do you dislike?

I wish there were more reporting options.

Recommendations to others considering the product

HireRight has been wonderful for our company- they can do international checks, they keep up with documentation on where a check is at while pending, easy to get in touch with customer service, and turn around time is usually pretty fast!

What business problems are you solving with the product? What benefits have you realized?

Turn around time is faster so we can hire people quicker. I can run reports and check the status of checks easily.

HireRight review by Administrator in Broadcast Media
Administrator in Broadcast Media
Validated Reviewer
Review Source

"Very easy to use, I would recommend"

What do you like best?

They do all the work! No more having to obtain authorization paperwork from the candidate first. The live chat feature is also easy to use, but sometimes can take forever to get someone on the chat.

What do you dislike?

The language barrier when being called for a VOE can be hard to understand. Sometimes it takes a long time, more than 10 minutes, for someone to help on live chat.

Recommendations to others considering the product

The implementation team is wonderful, they follow up and keep things moving along. HireRight also allows for billing by location which was something very important in our decision making.

What business problems are you solving with the product? What benefits have you realized?

Use it for background checks. We have not used it for reference checks.

HireRight review by Teri P.
Teri P.
Validated Reviewer
Review Source

"HireRight made it easy"

What do you like best?

That employees are emailed directions to complete the forms and I can track all of the process without having to chase down paperwork.

What do you dislike?

Length of time information is available for - sometimes you would like to look back at something over 90 days to see when transactions occurred, ie who completed what step when.

What business problems are you solving with the product? What benefits have you realized?

We were able to combine drug screening and background checks under one carrier and save money.

HireRight review by Administrator in Transportation/Trucking/Railroad
Administrator in Transportation/Trucking/Railroad
Validated Reviewer
Review Source

"A company that cares about its customers"

What do you like best?

I am very likely to recommend higher right, I have noticed that any time that I have a question or concern hireright is immediately willing to jump on top of it whether by phone or by email and solve any problem that I may have right away! Even when I had questions about how one of their services worked I received a phone call where the employee at higher rate was willing to spend thirty minutes on the phone with me to ensure that our potential employees received everything that we felt was important for them to receive in regards to one of the services that hire right provides. I greatly appreciate people going above and beyond and hireright does this daily!

What do you dislike?

Sometimes I just wish that it was a little bit faster to run reports other than that I am thoroughly pleased.

What business problems are you solving with the product? What benefits have you realized?

We are able to ensure that we are getting the right caliber of employee without the concern of having to spend hours figuring out how to run all of these reports on around. We save both time and energy for employees and we also gain peace of mind!

HireRight review by User in Information Services
User in Information Services
Validated Reviewer
Review Source

"Fairly Decent"

What do you like best?

The client portal is very user friendly. There are tabs for candidates who are "in progress", "pending adjudication", "not started", and "completed". You can sort through each tab by last name, first name, or date that the report was submitted.

What do you dislike?

Calling to check on backgrounds that were supposed to be expedited only to find that no reps had "touched" them. This has happened on multiple occasions.

Recommendations to others considering the product

Make sure that you get the name of the rep who you speak with each time so that you can reference any quoted estimated time of completion dates if you end up talking to a supervisor or a different rep.

What business problems are you solving with the product? What benefits have you realized?

The business need is to ensure that we aren't hiring people whose backgrounds don't meet our minimum standards. The benefit is that we don't have to have a background team in house.

HireRight review by Madison M.
Madison M.
Validated Reviewer
Review Source

"HireRight is a great software for today’s business background check needs."

What do you like best?

HireRight is a great background check software for your businesses needs. It’s extremely easy to use and delivers fast results.

What do you dislike?

HireRight sometimes makes it hard for applicants to get their information to them such as employment history verification, educational history, etc. It is great on the employer side.

What business problems are you solving with the product? What benefits have you realized?

HireRight allows companies to get accurate, fast background checks performed on potential and current employees.

HireRight review by Jaime S.
Jaime S.
Validated Reviewer
Review Source

"HR Generalist"

What do you like best?

Very easy to add a request or even customize your "background check package". I like that it's all done through email.

What do you dislike?

If you are not the "super user", you will have a time limit on how long you have to access your background checks results. It's not an issue, it's just annoying.

What business problems are you solving with the product? What benefits have you realized?

It's a vital part to upholding our culture, hiring trusted individuals. Since it's easy to use through email, it can be done easily as part of the post offer on-boarding. You do not have to wait until the employees first day.

HireRight review by Administrator
Administrator
Validated Reviewer
Review Source

"HireRight Background check"

What do you like best?

I like the integration with our applicant tracking software, the online I-9 feature that integrates with E-Verify as well as helps you manage the retention of the I-9 documents.

What do you dislike?

When there is an issue with a piece of the verification, sometimes HireRight reaches out to the candidate and confuses them or doesn't update the system in a timely manner with the information needed.

Recommendations to others considering the product

Love the I-9 retention feature

What business problems are you solving with the product? What benefits have you realized?

Background checks and I-9 completion & retention. Our I-9s are filled out correctly and completely and we don't have to manually track the retention of the documents.

HireRight review by User in Non-Profit Organization Management
User in Non-Profit Organization Management
Validated Reviewer
Verified Current User
Review Source

"HireRight Rocks! "

What do you like best?

I love that I can go on and verify I9s or upload I9s for employees.

What do you dislike?

I don’t realltmy dislike anything in connection to HireRight. It makes my job a little easier.

What business problems are you solving with the product? What benefits have you realized?

We are able to confirm new employees eligibility to work digitally. It’s quick and they can be everified right away.

HireRight review by Kenna S.
Kenna S.
Validated Reviewer
Review Source

"Gets the job done"

What do you like best?

The best thing about HireRight is that you can customize your background check. You're not paying for extra services that you don't need.

What do you dislike?

Haven't found anything that I dislike yet!

What business problems are you solving with the product? What benefits have you realized?

We are able to feel safe in knowing that we are hiring good people for the job!

HireRight review by User in Information Technology and Services
User in Information Technology and Services
Validated Reviewer
Review Source

"No Major Issues to Date"

What do you like best?

HireRight seems to be one of the most timely with completing BG checks. They are certain to keep you informed whenever there are delays with certain courts.

What do you dislike?

Some reports have come through clear and then later changed. I'd prefer it be left in the pending category vs. later changed.

What business problems are you solving with the product? What benefits have you realized?

Background checks for candidates we then need to have complete a government clearance process. Its saves us time and resources when we immediately can tell someone will have issues obtaining a certain clearance level.

HireRight review by Administrator
Administrator
Validated Reviewer
Verified Current User
Review Source

"Pretty good! "

What do you like best?

Very detailed, great customer service and helps candidates understand what they need

What do you dislike?

Does not integrate with all ATS and therefore is a manual process

What business problems are you solving with the product? What benefits have you realized?

More hands-on, therefore is a good tool to use with physicians and with candidates who are less tech savvy.

HireRight review by User in Education Management
User in Education Management
Validated Reviewer
Review Source

"My experience and overall use of the HireRight software."

What do you like best?

I love the fact that Hire Right encompasses so many tasks that at one time we’re individual in nature.

What do you dislike?

I don’t have an immediate complaints or dislikes that come to mind. The system has been a big asset.

Recommendations to others considering the product

If your program isn’t efficient and user friendly I’d suggest researching and trying Hire Right for your company needs.

What business problems are you solving with the product? What benefits have you realized?

Since using HireRight the system is more efficient in regards to time, and allows for information to be gained from potential employees faster.

HireRight review by User in Staffing and Recruiting
User in Staffing and Recruiting
Validated Reviewer
Verified Current User
Review Source

"Quick but Limited Interface"

What do you like best?

HireRight usually gets results back faster than some of the other background software that we use.

What do you dislike?

The interface seems to be a bit outdated and needs a facelift.

What business problems are you solving with the product? What benefits have you realized?

Background checks and education verifications. For certain counties, HireRight is exceptionally quick.

HireRight review by Administrator in Marketing and Advertising
Administrator in Marketing and Advertising
Validated Reviewer
Verified Current User
Review Source

"Great Tool!"

What do you like best?

How quickly the reports are generated and how easy to read they are.

What do you dislike?

There have been a few states that take longer than normal, which is inconvenient at times, but I don't think that is HireRight's doing.

What business problems are you solving with the product? What benefits have you realized?

HireRight has been helping us catch any discrepancies in employment with their DAC Report. I don't even know how many times this report has helped with our hiring of employees.

HireRight review by Administrator in Human Resources
Administrator in Human Resources
Validated Reviewer
Review Source

"HireRight is my go-to for background check systems!"

What do you like best?

Easy and efficient to use! As a consultant, I’ve recommended this to several clients after using for several years at other companies.

What do you dislike?

I don’t really have any negatives. This is actually my go-to recommendation for clients!

Recommendations to others considering the product

This is, by far, the best background check software I've used. I always recommend it to my clients and colleagues.

What business problems are you solving with the product? What benefits have you realized?

Establishing a hiring process by selecting the best candidates and completing due diligence in preliminary hiring requirements.

HireRight review by User in Automotive
User in Automotive
Validated Reviewer
Review Source

"Great Solution with great integration "

What do you like best?

HireRight integrated with our ATS. This was a great improvement to our previous background vendor - eliminating errors with manually entering candidates to initiate pre employment screes

What do you dislike?

To view reports we had to log in to HireRight. The reports did not feed back to the applicant tracking system

What business problems are you solving with the product? What benefits have you realized?

Pre-employment screens such as criminal background checks, education checks, and motor vehicle reports. HireRight definitely provided a faster result than our previous vendor

HireRight review by Allison P.
Allison P.
Validated Reviewer
Review Source

"Hireright, right choice"

What do you like best?

Hire right has great simplicity and an interface that is attractive

What do you dislike?

Sometimes crashes and has delays getting to users

What business problems are you solving with the product? What benefits have you realized?

No problems currently. Realized this a program suitable for almost any business

HireRight review by User in Medical Practice
User in Medical Practice
Validated Reviewer
Review Source

"Easy to use background checks system"

What do you like best?

Integrated with company ATS system (at the time, it was Taleo), responsive customer service team.

What do you dislike?

Reports could sometimes take awhile (past what the county/state estimated to report)

Recommendations to others considering the product

Determine if it is compatible with your current ATS and review the product packages they offer in order to determine if they are the right reports for your business needs.

What business problems are you solving with the product? What benefits have you realized?

Making sure that selected candidates have satisfactory background checks based on company standards

HireRight review by Administrator in Biotechnology
Administrator in Biotechnology
Validated Reviewer
Verified Current User
Review Source

"HireRight, making life easier"

What do you like best?

The ability to have the candidate complete the information electronically and for themselves, that it is integrated with our applicant tracking system, and they can conduct international screens.

What do you dislike?

Their customer service agents can be too aggressive at times in their attempts to verify information.

What business problems are you solving with the product? What benefits have you realized?

Moving from paper to electronic records, cost savings, and time spent have decreased.

HireRight review by Rosa C.
Rosa C.
Validated Reviewer
Review Source

"Hire Right background "

What do you like best?

I like that it's easy to use and quickly get a return on it

What do you dislike?

There is nothing I dislike about hire right

What business problems are you solving with the product? What benefits have you realized?

Background on our employees

HireRight review by Tiffany V.
Tiffany V.
Validated Reviewer
Review Source

"Simple & Convenient"

What do you like best?

Perfect for finding the perfect qualified candidates for the job.

What do you dislike?

Needs better filtering of unqualified candidates.

What business problems are you solving with the product? What benefits have you realized?

Finding potential employees that are a best fit for the company.

HireRight review by Administrator in Computer Software
Administrator in Computer Software
Validated Reviewer
Review Source

"User friendly"

What do you like best?

Good support team with a quick turn around time compared to some other products in the market. .

What do you dislike?

Not alot of options for reporting.

Missing a notes section to put information in on background checks.

Recommendations to others considering the product

Having HireRight helps the business by having everything in one place and easily accessible.

What business problems are you solving with the product? What benefits have you realized?

Background checks, its also used for drug screening and compliance testing

HireRight review by Avni S.
Avni S.
Validated Reviewer
Review Source

"Top Background Company to use for your recruiting needs!"

What do you like best?

Early in my career, I used hireright. During that time, I had to fill out basic information on the applicant that we would conduct the background check on. However, now hireright supports a feature where you can email the background check form to the candidate and they can fill out the required fields to get the background started! This is great because the applicant is filling out the accurate information.

What do you dislike?

My only dislike would be certain background check elements ( criminal check) can take awhile as they are at the court's mercy to obtain information.

Recommendations to others considering the product

Hireright is now supported in the Jobvite ATS for an additional fee. With one click, you can get the background check process started easily on a candidate!

What business problems are you solving with the product? What benefits have you realized?

If you want paperless and fast background check processing, Hireright is the way to go. Throughout the background check process, a recruiter is in the know on where the background check stands on a particular candidate.

HireRight review by User in Information Technology and Services
User in Information Technology and Services
Validated Reviewer
Review Source

"Largest Databaseand very fast in producing results"

What do you like best?

Like the quick results and it helps in giving details of 90% candidates, This has a good pool.

What do you dislike?

Sometimes waiting is too much, Submit details but have to wait for the detailed resume/ candidature.

Recommendations to others considering the product

Yes would recommend other companies to try it once. It helped us in our background search work.

What business problems are you solving with the product? What benefits have you realized?

Just the background checking and candidature.

HireRight review by Administrator in Mining & Metals
Administrator in Mining & Metals
Validated Reviewer
Review Source

"HireRight Screening company"

What do you like best?

It is easy to use. The online format is simple and easy.

What do you dislike?

I like receiving a reminder when the screen is complete. HireRight does not send one. Your login expires if you do not use it in a couple of weeks.

What business problems are you solving with the product? What benefits have you realized?

With any background check, you get the information you need from a hire.

HireRight review by User in Airlines/Aviation
User in Airlines/Aviation
Validated Reviewer
Review Source

"Easy to use, fast results"

What do you like best?

Emails go directly to applicants and they can track progress or respond to requests as needed. Very quick results typically.

What do you dislike?

Applicants cannot view or receive summary of findings.

Recommendations to others considering the product

Product is user friendly and services deliver quick results. Applicant tracking is helpful to keep applicants from inquiring about the progress and process while undergoing background checks.

What business problems are you solving with the product? What benefits have you realized?

Human resources and vacancies.

HireRight review by Administrator in Oil & Energy
Administrator in Oil & Energy
Validated Reviewer
Verified Current User
Review Source

"Good System - User Friendly"

What do you like best?

The system is very user friendly. It's easy to initiate a background check and then email it to the candidate for them to fill out. When the results are in you receive an email to let you know, so you don't have to keep checking the site. In my experience, the results came through in 1-4 days, but I understand some areas take longer.

What do you dislike?

Customer service can be hit or miss. Sometimes you'll get someone very helpful and other times you're left frustrated trying to explain what you need. The set up process took longer than I thought it would, but everything is working fine now.

What business problems are you solving with the product? What benefits have you realized?

I've used the system before only for background check, although I understand it has different capacities.

HireRight review by Administrator in Pharmaceuticals
Administrator in Pharmaceuticals
Validated Reviewer
Review Source

"What what we thinking"

What do you like best?

The fact that there is always something learned that I was not aware of with the system. Also the help that if offered when something is not working the way I am trying to do it.

What do you dislike?

That we didn't start using HireRight sooner!

Recommendations to others considering the product

Do not hesitate to start using this now.

What business problems are you solving with the product? What benefits have you realized?

Efficiency. I am able to get out candidates to work much faster with HireRight. That we should have been using this sooner.

HireRight review by Administrator in Financial Services
Administrator in Financial Services
Validated Reviewer
Review Source

"Service is not up to par for the price you pay."

What do you like best?

Turnaround times are decent for the most part.

What do you dislike?

Service is not the best and there is some sort of surcharge for almost everything!

What business problems are you solving with the product? What benefits have you realized?

We have recently began using another vendor that is able to complete background checks without charging additional for every thing that doesn’t come back without any manual work!

HireRight review by Administrator in Machinery
Administrator in Machinery
Validated Reviewer
Review Source

"Hire Right Review"

What do you like best?

Their website is user friendly and self explanatory.

What do you dislike?

Sometimes the results are not very clear. There are times I have to call to clarify specific details on the report.

What business problems are you solving with the product? What benefits have you realized?

We previously did not run background checks. This service allows us to get information on topics we likely wouldn't have gotten before.

HireRight review by Executive Sponsor in Logistics and Supply Chain
Executive Sponsor in Logistics and Supply Chain
Validated Reviewer
Review Source

"After testing 3 different Hiring CRM we have a leader"

What do you like best?

Very easy to use and the rep made the learning curve non existent! Great customer service

What do you dislike?

As this was my favorite of the 3 I would have to say no issues

Recommendations to others considering the product

I would kick the tires on the big 3 but hireright was the easiest to use

What business problems are you solving with the product? What benefits have you realized?

Completer solution for our hiring and recruiting

HireRight review by User in Staffing and Recruiting
User in Staffing and Recruiting
Validated Reviewer
Review Source

"Do not recommend for business use"

What do you like best?

Its easy to create packages - thats about it.

What do you dislike?

Pretty much everything is awful about this company's software. Most frustrating is the slow speed and mistakes that they make with employment verifications.

What business problems are you solving with the product? What benefits have you realized?

HireRight should be helping us expedite background checks and make sure we are compliant, however, those haven't been accomplished.

HireRight review by User in Civil Engineering
User in Civil Engineering
Validated Reviewer
Review Source

"HireRight Experience So Far"

What do you like best?

I like how easy HireRight is to use. It's a fast and simple process to get a background check started and then you're notified of the progress and completion so you always know what's happening.

What do you dislike?

If things do come back on the background check you don't get a lot of information.

What business problems are you solving with the product? What benefits have you realized?

We are able to streamline the screening process and have it be consistent throughout all our offices.

HireRight review by User in Financial Services
User in Financial Services
Validated Reviewer
Review Source

"Great screening tool"

What do you like best?

Hire Right is user-friendly and fast. I use this as my primary system for candidate screens.

What do you dislike?

I don't dislike anything about this software.

What business problems are you solving with the product? What benefits have you realized?

I hire a lot of staff from entry level to executive. I like the one stop shop with this tool. It saves time and money.

HireRight review by Consultant in Computer Software
Consultant in Computer Software
Validated Reviewer
Review Source

"less hassle more productive"

What do you like best?

it removes all bottleneck for BG check and process is streamlined

What do you dislike?

the User interface needs lots of improvement

Recommendations to others considering the product

This tool pretty much takes all the hassle of you head , A must have

What business problems are you solving with the product? What benefits have you realized?

BG check of the candidate , which is requested by clients

HireRight review by User in Higher Education
User in Higher Education
Validated Reviewer
Review Source

"Covers the basics but not great"

What do you like best?

Integrates with our current applicant system and can be done with a few clicks.

What do you dislike?

It seems to be getting slower and slower with results.

What business problems are you solving with the product? What benefits have you realized?

The basic requirement for a background check for all new employees.

HireRight review by Lina D.
Lina D.
Validated Reviewer
Review Source

"My HireRight Experience"

What do you like best?

The feature I love best is the "live chat" so you can multitask but still obtain a status update on your candidate in progress.

What do you dislike?

The length of time it may take for my candidates from Puerto Rico background check to get back. My longest background with HireRight has been 4 weeks and it was within the continental U.S.

What business problems are you solving with the product? What benefits have you realized?

Part of our screening process is our background check and this is where HireRight comes in to assist!

HireRight review by User in Law Practice
User in Law Practice
Validated Reviewer
Review Source

"Easy to use "

What do you like best?

Great customer service and easy to use interface

What do you dislike?

Sometimes there is a long turnaround to verify employment dates

What business problems are you solving with the product? What benefits have you realized?

Streamlined process for verifying candidates’ employers and employment dates

HireRight review by Administrator in Consumer Goods
Administrator in Consumer Goods
Validated Reviewer
Review Source

"HireRight"

What do you like best?

Integrated with my ATS

Fairly quick turnaround

What do you dislike?

Not reliable - confusing communications to candidates, below par customer service.

What business problems are you solving with the product? What benefits have you realized?

I needed a system that would integrate with my ATS.

HireRight review by Consultant in Health, Wellness and Fitness
Consultant in Health, Wellness and Fitness
Validated Reviewer
Review Source
Business partner of the vendor or vendor's competitor, not included in G2 Crowd scores.

"HireRight Services"

What do you like best?

Quick turn around on investigations and how the company deals with applicants when something needs to be resolved.

What do you dislike?

Customer Service is lacking when it comes to working with the client. Account reps seem to turnover quickly and you can never get a hold of them when it is an important issue.

What business problems are you solving with the product? What benefits have you realized?

Not allowing employee's to start without having their BI checked.

HireRight review by Internal Consultant in Insurance
Internal Consultant in Insurance
Validated Reviewer
Review Source

"Fairly easy to use and good implementation team"

What do you like best?

They have good interfaces with recruiting systems and all their features are clean and easy to use

What do you dislike?

They have some limitations, especially in the area of notifications and communications

Recommendations to others considering the product

Make sure you have a clear cut defined process before you begin implementation.

What business problems are you solving with the product? What benefits have you realized?

Background screening

Kate from G2 Crowd

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* We monitor all HireRight reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. Validated reviews require the user to submit a screenshot of the product containing their user ID, in order to verify a user is an actual user of the product.