Response from Niraj Ranjan Rout of Hiver
Angel, many thanks for your review.
We're soon addressing both the shortcomings you mentioned:
1. One click feedback survey: We have customer satisfaction functionality currently being designed, and it will release sometime in April/May 2018.
2. Reports: Enhancements to reports are already under development, and you should see this released in the end of Feb 2-018.
3. Automations: Improvements to this are also in the pipeline. You'll see this releasing in May/June 2018.
Happy to know that you like Hiver. If you need help, we're always around :)