What do you like best?
Overall, Hiver is a very well thought-out & functional tool. It integrates seamlessly with GMail and increases productivity through collaboration and sharing of information. Apart from the main Hiver label-sharing service, my personal favourite feature is the shared templates - a single location for all company email templates, shared only with those who need them; no clutter. Best Customer Service I've ever come across, it's insane how efficient the Hiver Team are!
What do you dislike?
There's not much to dislike about Hiver, I've been using it since it's early days and it's been steadily growing and adding new (and more importantly, useful!) features regularly. Generally it has been problem-free, no crashing, no major issues... I can't offer any negative feedback on it, it does what it set out to do.
Recommendations to others considering the product
If you need a solution which can help to organise and tidy-up the workload of a team, then this is an excellent product. No more forwarding mails, everyone has access to the information they need. It's a great product for collaboration within the workplace and definitely worth the fee.
What business problems are you solving with the product? What benefits have you realized?
I've a small office with a handful of staff, everyone has their role, but when one team member is absent the others have to pick up where that team member left off... Without having to log-in to several accounts, all the correspondence is at hand for quick access if required, ensuring a seamless service in the event of an absence.