Hivy

4.6
(10)

Hivy is a cloud-based app for office management that enables team to request anything needed to work efficiently and be happy in the workplace!

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Hivy Features

Incident Management

Automate Ticket Routing

Routes tickets automatically to the appropriate user.

Not enough data available

Ticket Prioritization

Prioritizes tickets based on factors configured by the user.

93%
(Based on 6 reviews)

Ticket Notifications

Notifies the IT team when a ticket needs action.

97%
(Based on 6 reviews)

Knowledge Base

Provides a forum for answers to common questions.

94%
(Based on 5 reviews)

Knowledge Base/Ticket Integration

Integrates knowledge base articles into a ticket.

79%
(Based on 5 reviews)

Reporting

Dashboards

Displays important metrics relating to performance.

88%
(Based on 6 reviews)

Time Tracking

Tracks time worked on a ticket.

Not enough data available

Surveys

Provides surveys to measure employee satisfaction.

Not enough data available

Access & Usability

Mobile

Enables access to service desk features via mobile device.

Not enough data available

Self Service

Enables employees to view the status of their tickets.

95%
(Based on 6 reviews)

Active Directory

Provides a directory of all users within an organization.

Not enough data available

Multi-Channel Access

Enables access to service desk features through multiple channels such as email, phone, or the portal.

Not enough data available