Overall I really hate using this program.
It does what it is supposed to do though (CRM, emails).
Extremely old looking interface and tedious workflow process that makes working on a computer manual labor (for example, scrolling down to select something and scrolling up to copy it instead of having a copy button next to the item).
The preview of emails is often not at all what the actual sent version of the email look like as things start resizing and disappearing meaning it take forever to use as you have to be extremely careful that everything looks right. The interface doesn't allow for easy/any integration of graphics, videos, etc...that are necessary for today's age.
The whole thing is really just a pain, ugly, and not productive. Very stressful to work with.
If you have the choice and are starting from scratch don't use it. It wastes time trying to navigate the thing and it is hard to trust. I do believe, however, that my company is running on a very old version so things may have been updated since then.