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Hoopla

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Hoopla review by Zach P.
Zach P.
Validated Reviewer
Verified Current User
Review Source

"Easy Engagement "

What do you like best?

Hoopla allows you to celebrate victories publicly amongst the team. Naturally, it also creates a competitive atmosphere. Sales reps always know where they stand on the leaderboards and how far they are from increasing their company/team ranking. These are all valuable tools a leader and team can use to pump up a sales floor and create natural flow and energy.

What do you dislike?

Lag between Hoopla and our CRM (Salesforce).

Recommendations to others considering the product

Want an easy way to motivate the team? Use Hoopla.

What business problems are you solving with the product? What benefits have you realized?

Managing a stagnant floor is the natural pain point of a sales organization. Hoopla allows you to create and maintain a positive/competitive business sales floor. New/Junior reps are hungry for the opportunity to see their name flash across every Hoopla platform across the company. They are able to choose their "victory song" and "video" which makes their first win that much more desirable. Our team is motivated by recognition. Hoopla is an easy solution that every team member enjoys and allows them to compare themselves to top people in the organization.

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Hoopla review by Mike E.
Mike E.
Validated Reviewer
Verified Current User
Review Source

"Hooplah Keeps the Sales Floor Buzzing"

What do you like best?

I love how you can have a song attached to a closed deal, or opportunity created, and it's super easy to update so you can let your colleagues know who's closing or building business.

What do you dislike?

Not too much to dislike since I am just a basic user, but I hate it when our TV attached to the Hooplah notifications is turned off or muted by mistake and everyone missed your announcement. so not a Hoopla issue.

Recommendations to others considering the product

Great way to keep sales engaged and since most reps love competition you have tons of leaderboards, and you can even challenge a colleague in a daily or weekly contest built around Sales generating activities, or revenue closed etc.

What business problems are you solving with the product? What benefits have you realized?

Hooplah helps keep our sales floor Energized. Salespeople love competition, and recognition and hooplah can provide both. Keeps them engaged in promoting healthy competition that is focused on sales generating activiites. Whether it is closing deals, booking appointments, or building pipleline. Hooplah will track and recognize anyone

What Sales Gamification solution do you use?

Thanks for letting us know!
Hoopla review by Mark A.
Mark A.
Validated Reviewer
Verified Current User
Review Source

"Great for company culture and driving revenue! Must have for successful sales teams!"

What do you like best?

You can set specific targets for each business group within your organization to share their successes especially when you don't know their KPIs.

Sharing company wins and personal wins are more fun. Each employee has their own song and GIF so it creates a fun and employee engaged culture.

What do you dislike?

Hoopla could be better at displaying other key stakeholders involved in closing the deal. In terms of UX/UI I don't use it on the back end, but I've heard the initial configuration to support the KPIs you want to track can be confusing to a novice level user

Recommendations to others considering the product

Use it to drive revenue within your organization!

What business problems are you solving with the product? What benefits have you realized?

Providing transparency to the organization on other departments KPIs and when they have acheived success.

Benefits have really improved employee culture and employee recognition.

Personal benefits have been around trying to be number one on the sales board.

Really trying to improve employee culture and competition creates a win-win scenario

Hoopla review by Julienne C.
Julienne C.
Validated Reviewer
Review Source

"Fun and effective when used"

What do you like best?

Personalization of the product and healthy competition through gamification of the tool. Nice to have attention-grabbing sounds to recognize winners of certain metrics throughout the day.

Felt like it was effective for the team and a great way to have your current rank in front of you at all times.

What do you dislike?

It got a bit repetitive, so the initial effect started to wear off after a period of time. Possibly a suggestion of new and exciting ways to engage the team would be helpful

What business problems are you solving with the product? What benefits have you realized?

Making a sales environment fun and exciting by using personal recognition as a tool to boost morale and production

Reps have pointed to the board on many occasions for bragging rights on their rank. This definitely made the environment more fun and exciting throughout the day. While managing, many would point to the board since they were proud of their standings and hard work!

Hoopla review by User
User
Validated Reviewer
Verified Current User
Review Source

"A fun way to show sales metrics for the day/week, but not a crucial software for us. "

What do you like best?

There are a lot of great features that Hoopla has such as unique song identification for approved opportunities, charts showing our progress throughout the day, week, and month on specific metrics, and leaderboards that add for fun competition.

What do you dislike?

More often than not our salesforce platform and the Hoopla platform will not sync or there will be some disconnect between the two platforms that will bring over inaccurate data, however it could be a user error on our end. Although it is fun to see how everyone is performing, I don't believe our team sees Hoopla as a critical platform for driving competition within the team. We can quickly and easily see dashboards directly in our CRM, Salesforce.

What business problems are you solving with the product? What benefits have you realized?

I know our management purchased the Hoopla platform to add a gamification and accountability aspect for our sales development team, however, I feel that a lot of the times we will just turn to Salesforce for those numbers.

Hoopla review by Lee M B.
Lee M B.
Validated Reviewer
Verified Current User
Review Source

"The Best Gamification Platform On The Market!"

What do you like best?

I love the fact that Hoopla offers instant recognition for Sales people, motivating them to push themselves harder and further.

What do you dislike?

There is genuinely nothing I dislike about Hoopla. I have used many different gasification platforms and Hoopla stands head and shoulders above the rest!

Recommendations to others considering the product

Trial it. You will soon see for yourself the value it brings to your sales function. It is so easy to use and administer and really motivates your sales teams with instant recognition.

Please speak to Hoopla to view my case study for more great information.

What business problems are you solving with the product? What benefits have you realized?

Motivating sales teams at my previous company was hard. They were hitting the phones and getting nowhere fast. Then, with the introduction of Hoopla alongside new sales practices, they were instantly motivated. Being able to see their faces next to a newly closed sale with their song of choice was invaluable.

Hoopla review by Jason F.
Jason F.
Validated Reviewer
Verified Current User
Review Source

"Does what it's supposed to"

What do you like best?

Hooplah is very simple to set up. And administer, which makes sense because it serves a simple purpose. The GUI is clean and easy to work with.

What do you dislike?

Some of the more intricate configurations (channel feed, sounds) can be tricky to manipulate. Overall there isn't much to complain about.

Recommendations to others considering the product

Consider your sales members' behavioral profile before purchasing hoopla or a similar solution. Some people don't respond well to this kind of reinforcement.

What business problems are you solving with the product? What benefits have you realized?

We use hoopla for visibility and for behavioral reinforcement.

Hoopla review by User
User
Validated Reviewer
Review Source

"Provides recognition in a non-braggy way! "

What do you like best?

I like that I don't have to send out a win announcement or call attention to myself when I close a sale, but rather this provides the recognition automatically. It also really helps us celebrate those daily wins for the team. When we're on fire and the Hoopla is going off, it fires everyone up!

What do you dislike?

At times it can be a bit distracting if you're on a call and the TV fires up win music. I'm sure this is configurable within the platform, but it would be nice if the win announcements were related to significant events and not "mile markets" so to speak.

Recommendations to others considering the product

Whether your sales team is big or small, this is a good product to get your guys/gals pumped up!

What business problems are you solving with the product? What benefits have you realized?

It almost provides each rep with a greater sense of accountability. If you see many of your friends and colleagues on the hoopla, you're more apt to want to be up there yourself so you work harder

Hoopla review by John K.
John K.
Validated Reviewer
Verified Current User
Review Source

"Easy to use, Fun and Competitive"

What do you like best?

Usually two things motivate sales people, money and recognition. Thankfully, Hoopla has given us the tool to give recognition to our inside sales team daily.

Hoopla has brought a fun and competitive environment to our global inside sales team. We strayed away from Hoopla for almost 6 months and it definitely put a damper on our inside sales culture. However, after bringing it back our performance numbers have increased YoY.

I love the ease of management and versatility with the software. We are able to create multiple channels for different offices. We currently have 4 offices globally with over 100 users. Hoopla has allowed us create a different channel for each office.

What do you dislike?

Nothing really to dislike. Creating the reports and getting started in the beginning was a little repetitive. I wish Hoopla could pull leader boards and newsflashes based of picklist values in SFDC.

What business problems are you solving with the product? What benefits have you realized?

Motivating and recognizing our individual Inside Sales Reps. It has brought our competitive culture back and has increased productivity.

Hoopla review by Julian "Grey" G.
Julian "Grey" G.
Validated Reviewer
Verified Current User
Review Source

"Reasonably priced and packed with necessary features"

What do you like best?

The ease of use and the ability to easily adjust your channels

What do you dislike?

The only thing I would want is more integrations, but who doesn't. The integrations they have work for us and it is what we use on a daily basis.

Recommendations to others considering the product

Look at competitors and you will easily see the price point is great to start with. As you continue to use it you will find more value. For $12/user, you can't beat it. We have it displayed on all TV's in our office here and keep visibility open to all sales teams. Great tool!

What business problems are you solving with the product? What benefits have you realized?

As a team we are more transparent, competitive, and engaged with it. It's nice to see the stat rankings and motivate those who are on the top or bottom of the leader board.

Hoopla review by Jeff R.
Jeff R.
Validated Reviewer
Verified Current User
Review Source

"Easy-to-Use, Great Way to Spotlight Performance"

What do you like best?

Hoopla is easy to use and offers a great way to encourage your people to stay focused on the things that matter to your organization. You can upload custom videos and photos or use stock images and videos from Hoopla. Uses an Amazon FireStick to convert any TV into a display for any Hoopla Channel. Refreshes from Salesforce and other datapoints every 5 mins automatically. Intuitive setup.

What do you dislike?

Cost is a little on the high side ($18/mo/salesforce user) and there have been a few little quirky bugs here and their that they've had to fix. Amazon FireStick requires a PIN code everytime prior to launching Hoopla App which is odd.

What business problems are you solving with the product? What benefits have you realized?

I noticed a big difference in team morale with Hoopla vs without. This is a great way to keep the things most important at the top of mind of each contributor while encouraging people when they achieve predetermined goals. Much easier to use than Salesforce's "built-in" reporting and dashboards.

Hoopla review by Alicia N.
Alicia N.
Validated Reviewer
Verified Current User
Review Source

"Sounds like a lotta Hooplaaaa"

What do you like best?

The new platform is different, but still offers most of the same benefits. Our sales folk obviously love making the board go off with big sales and conversions, and they love knowing where they are in the top levels of various sales categories.

What *I* like best, though, is that it now integrates with Google Sheets, so I can gamify literally anything I can create a spreadsheet for!

BONUS: I have Hoopla working for me in other ways as well - I have it auto-populate a Googlesheet based on a handful of different SFDC reports. The Google sheet keeps track of spiffs and such and isn't for displaying on Hoopla directly. It's just so that I don't have to run 7 reports and update the info for 90 reps every morning. (That's not lazy, that's efficient!)

Also, support & CS - both have always been great, it's great to know that when I have issues (or even just blonde moments), there's someone there on the other end that'll have it figured out within moments.

What do you dislike?

Some seemingly basic features are missing in the new version, but they are on the roadmap for future releases. Given our history, they have generally proven to be worth waiting for.

Recommendations to others considering the product

With the new hosted format, it takes a bit more on the setup side, but it rolls like a well oiled machine once it's there, allowing me time to come up with other fun ways to use and abuse it.

What business problems are you solving with the product? What benefits have you realized?

It's a time saver on MANY levels, keeps the salesfolk engaged. We also do birthday and wedding announcements, new hires and anniversaries, general motivation, promos and spiffs - anything we want to communicate to the sales floor is reinforced by Hoopla screens globally. It helps feed both the "team" feel and competitive drives.

Hoopla review by User in Internet
User in Internet
Validated Reviewer
Review Source

"It was ok but needs improvement"

What do you like best?

The animations are pretty nice. It is easy to see the information on the screen.

The graphics are quality, the pictures display very well and you can also create notifications in the case something exciting is happening in the office and everybody needs to know!.

What do you dislike?

We were working with Hubspot and it was not integrated, so working manually via excel was demotivating.

As an european user, they offer customer support from 5pm our time, this make it really difficult for us to reach them if we had and issue or a doubt.

Recommendations to others considering the product

Please check if they can integrate with your CRM. Will make it much easier.

Having to create a google doc so you can keep track of the deals is not handy, but if you have it connected to your pipeline it wil be much easier and your sales do not have to do extra steps.

If you cannot connect your CRM, I would advise to look for a different service.

What business problems are you solving with the product? What benefits have you realized?

Motivation for sales people and analytics for the Top Management.

When you need to achieve numbers in sales, nothing better than showing all stats in the big screen and keep people informed and motivated!

Hoopla review by Sandra M.
Sandra M.
Validated Reviewer
Verified Current User
Review Source

"Gamification to Improve Overall Sales Operations"

What do you like best?

I love the new dashboard, its a huge improvement from the old Hoopla layout. The preview capabilities are awesome. Setting up the channels is also a great new feature so simple and clean to set up and update. Lastly, my absolute favorite feature is being able to use SalesForce reports for all metrics :)

What do you dislike?

I miss the ability to clone. This helped speed up the process but I can appreciate the additional upgrades in lieu.

What business problems are you solving with the product? What benefits have you realized?

We have made a lot of changes to our business process which has changed how we compensate our reps, we looked to Hoopla to make sure the changes were visually available so that they understand the benefits to their pockets. Additionally, we are using this tool as a motivational tool that is an extension of our culture bringing in personal touches to embrace our family environment.

Hoopla review by Amandine A.
Amandine A.
Validated Reviewer
Verified Current User
Review Source

"Sales Motivation with fun "

What do you like best?

Hoopla allows for a lot of customizations. We change our channels to fit seasons, sales competitions, and company marketing efforts. We also throw in silly memes for a little comedic relief from time to time. Our Channel has little changes each week to encourage everyone to watch the channel and spot the new fun slide or new theme of the channel. We have even been able to use it as a motivational theme for other departments to bring the whole company in on the fun

What do you dislike?

Leaderboards refresh at different times and some dashboards take a much longer time to refresh. Just makes it a little harder for team to know how up to date the leaderbords are when they don't all refresh on the same schedule.

Recommendations to others considering the product

Read through lots various Support Docs provided by hoopla, this is much more helpful when setting up your channel than emailing with Support.

What business problems are you solving with the product? What benefits have you realized?

Lack of motivation! The individual hoopla alerts are great little theme songs for the team and really makes the team work a little harder to hear their song play. Also brings the departments together when a special alert goes out because everyone stays up to date on what's going on across the company

Hoopla review by Jordan P.
Jordan P.
Validated Reviewer
Review Source

"Jumbotron style scoreboard that celebrates wins!"

What do you like best?

We have a little ceremony when sales are made complete - the gong goes off, and we have a baseball style song and photo come up for your win. It's fun, and grows the culture for us - we celebrate success!

What do you dislike?

nothing really - it does what it's supposed to. We have it running on an old Acer laptop, so it does freeze occasionally.

Recommendations to others considering the product

It adds an extra culturally fun element to the sales floor - sales trigger a sales song and photo, and we give high fives. it's a fun way to celebrate successes.

What business problems are you solving with the product? What benefits have you realized?

Really just tracking and reporting on metrics, sales data, and quotas.

Hoopla review by User in Higher Education
User in Higher Education
Validated Reviewer
Review Source

"Most likely to recommend it "

What do you like best?

Hoopla has really great displays which makes it interesting to use and more functional with an added cool factor for any visitors that come into the office to be surprised by the interesting display information. The support team is very experienced. Every issue is resolved on time, and if they do not know the solution, they always find someone who does.

What do you dislike?

The managing time is also a problem. Hoopla by time started to be inaccurate and very hard to display the information I wanted to. We would like some default components to be added to the channels.

Recommendations to others considering the product

A very big complaint I heard in the past which can be helped is that the engineering team is without idea of what the sales team is doing, so Hoopla allows us to coordinate every team in the company, and because of the TV screens that display the information around the office, people are watching and are informed.

What business problems are you solving with the product? What benefits have you realized?

I have increased the visibility to all business parts. We are more aware of our presence and also others are.

Hoopla review by Philip M.
Philip M.
Validated Reviewer
Verified Current User
Review Source

"SalesForce Admin Implementing Gamification "

What do you like best?

The action events and dashboards are amazing. The transition screens make it seem like your sales rep are on SportsCenter. It's really great to see leaderboards representing different regions and different departments. The charts are very interactive and let you pull from any SalesForce report.

What do you dislike?

There's not a lot I dislike about the product. It can't pull from joint or matrix reports which is kind of a problem for me since a lot of our rolled up data are built in those kind of report types.

Recommendations to others considering the product

Let me pull from joint reports and matrix reports! I think the new interface for admin is huge improvement over the last one. I'm hoping to see more features come out for admins though.

What business problems are you solving with the product? What benefits have you realized?

Motivating our sales reps and creating competition. Reps love seeing their name in lights and stars. With hoopla, everyone from BDRs to quota carrying reps get their chance to shine. Also, being able to run different competitions throughout the world using hoopla allows me to spread the competition outside HQ.

Hoopla review by User in Computer Software
User in Computer Software
Validated Reviewer
Review Source

"Awesome for sales teams"

What do you like best?

Everytime a deal closed Hoopla would go off and everyone would look up from their desks. You could personalize your own provide with a picture or gif, it's awesome. We had multiple offices across the country so it was always cool to know every time someone got a deal. In between deals it would show leader boards so you always knew where you ranked against your peers. We were a very open organization and we loved the competition!

What do you dislike?

Nothing really, it would be cool if I could customize my own profile even more but it's a great tool from a sales person perspective.

Recommendations to others considering the product

I don't know how much this costs, but I think most sales teams would really enjoy having a product like Hoopla

What business problems are you solving with the product? What benefits have you realized?

Communication between teams. We knew how individuals were doing, offices were doing, and how the sales organization was performing as a whole, all in real time.

Hoopla review by McCall B.
McCall B.
Validated Reviewer
Verified Current User
Review Source

"Love this for motivation. Im in tech sales and I constantly use this to see where I stand in ranking"

What do you like best?

I like that it is easy to upload content for your own celebratory reasons as well as holding myself accountable on a daily basis for activity points which leads to closed deals

What do you dislike?

Nothing from how I use it - for its purpose it's amazing. I even downloaded the app to check obsessively on my phone!!!!

What business problems are you solving with the product? What benefits have you realized?

Motivation - keeps me motivated!!!!!!

Hoopla review by User
User
Validated Reviewer
Verified Current User
Review Source

"Boosts Moral But Has a Short Shelf Life"

What do you like best?

I like that you can see when people are closing deals in real time instead of checking the CRM dashboard all the time. You can also see how you stack up against the crowd instantly. I am really competitive so this is great to see.

What do you dislike?

After awhile you don't pay too much attention to it. Or if it is a busy sales day and the gong is going off all the time you just stop watching.

What business problems are you solving with the product? What benefits have you realized?

It is all just to boost in office moral and encourage competition.

Hoopla review by Administrator in Computer Software
Administrator in Computer Software
Validated Reviewer
Verified Current User
Review Source

"Awesome Product with the Customer Service to back it up!"

What do you like best?

This platform acts as a very easy way for the team to keep an eye on what everyone is doing, while at the same time reward those employees who are performing. The personalization Hoopla allows keeps this fun and exciting.

I was having trouble making a couple of streamline newsflashes and integrating with Google Sheets. Aniya was so helpful and walked me through every step. There is nothing better than a great product that has friendly, knowledgeable support there right when you need them.

What do you dislike?

I can't think of anything at the moment!

What business problems are you solving with the product? What benefits have you realized?

Though we are not a sales department, we are are a very results-driven and process oriented department. As soon as we saw sales use this, we knew that we had similar stats to highlight. Broadcasting up to date stats helps with team moral as well as keeps everyone in the know. We find our area has more people pass by, and they are looking to check up on our Hoopla.

Hoopla review by Lucas D.
Lucas D.
Validated Reviewer
Verified Current User
Review Source

"Hoopla Boosts Sales Team Performance"

What do you like best?

Love the customization across the board. With walk-off songs and personalized videos and pictures, each rep gets their own personal celebration when they close a deal or hit their goals.

What do you dislike?

configuration can be a bit tricky. Once you learn how to use the UI it is easy, but learning is a little bit rough at first.

Recommendations to others considering the product

Its awesome, will take it with me everywhere I go.

What business problems are you solving with the product? What benefits have you realized?

Keeping our reps engaged on a daily basis, especially those making cold calls. Reward and recognition for success across the sales org. Injecting fun culture to the sales team, keeping it light while we close serious deals. Pulling up data that is normally buried in horrible salesforce reports and giving it life.

Hoopla review by Dana R.
Dana R.
Validated Reviewer
Review Source

"Gamification with Ease"

What do you like best?

Hoopla has brought BDM recognition and up do date sales markers to the spotlight. Our BDM's love to see their name in flashing lights and we love to see them passionate about what's displaying in real time on screen. I also enjoy the fact that I have been able to mold Hoopla around our contests and themes within our sales organization.

What do you dislike?

Programming at first can seem monotonous if you have a large sales org but as you become more proficient you can usually move through fast.

Recommendations to others considering the product

A Great sales tool to motivate your people and an good platform to create your own themes and gamification. It's kept our people updated on their stats without having to dig to far into the weeds on where they are to date.

What business problems are you solving with the product? What benefits have you realized?

SFDC Records and updated wins are happening faster with the knowledge that once we have it in SFDC it will show in Hoopla.

Hoopla review by User
User
Validated Reviewer
Review Source

"Great platform to engage sales team"

What do you like best?

Our primary use of Hoopla is to show weekly/monthly sales statistics/rankings as well as notifications of closed deals. We've found this to be helpful for our company to share in the victories of closed deals. Hoopla also provides a self-motivating factor for our reps to see where they are statistically compared to other reps.

What do you dislike?

There really aren't any negative features to this software. It has a clean user interface and we are able to customize all of the data to pertinent information for our business.

What business problems are you solving with the product? What benefits have you realized?

As mentioned above, Hoopla assists in one of our core values to "share in the victory dance". Having the notifications of closed deals with closing music, let's everyone in the office know and can celebrate quickly.

Hoopla review by Anthony K.
Anthony K.
Validated Reviewer
Review Source

"Our culture changed for the better the moment we turned the Hoopla screens on."

What do you like best?

From the moment we turned the Hoopla screens on, the culture of our sales organization changed forever. Our team is geographically dispersed, so instilling the spirit of competition amongst them made a massive difference. Beyond the culture -- we're seeing productivity increase in the metrics. Beyond the sales team, other departments are taking notice and asking for their own screens and leaderboards. We're excited to see all the fruits of our investment with Hoopla in the quarters to come.

What do you dislike?

Too soon to tell -- the Hoopla team has been great and our implementation / setup has been easy. In general, I think we're underutilizing features such as the mobile experience and other data sources beyond Salesforce. I'd love to see some case studies or other examples of how companies are developing leaderboards beyond the Sales / Sales Development use cases.

Recommendations to others considering the product

Ensure you know which metrics / reports matter most before you break ground on leaderboard design.

What business problems are you solving with the product? What benefits have you realized?

We've got a geographically dispersed Sales Development and Sales Team, so Hoopla is helping us build a prospecting culture at Gainsight. We're doing our best to build that through incentives/spiffs, team outings, etc., but the Hoopla screens are the cornerstone that activates the competitive culture of the organization across offices.

The result has been phenomenal. I've seen reps get up off their chairs and start pounding calls every time a "newsflash" crosses the screen.

Hoopla review by James C.
James C.
Validated Reviewer
Review Source

"Hoopla is Fun and looks like ESPN"

What do you like best?

This is an easy to set up, easy to use, and easy to admin after set up, and fun for everyone. Especially because it can play your "win music" when you make a sale.

What do you dislike?

The pricing is becoming competitive, but it also not really feature rich. IT's not going to really give you good analytics in my mind, just who's in first sort of thing.

Recommendations to others considering the product

For sales gamification, simple tool and pretty cheap.

What business problems are you solving with the product? What benefits have you realized?

We wanted to motivate the sales team with healthy competition, but it also gives a quick peak into the sales teams from other divisions.

Hoopla review by Alex B.
Alex B.
Validated Reviewer
Review Source

"No better way to celebrate success."

What do you like best?

When the hoopla TV goes off everyone stops and takes a look at who just got a sale. The ability to blast a song and picture to the whole office not only motivates employees but always for people to bond over music, jokes or funny animated gifts.

What do you dislike?

It’s it isn’t set up properly it can get very annoying constantly going off.

What business problems are you solving with the product? What benefits have you realized?

Allows for people to be racked and stacked on sales easily and publically as well as allowing for higher employee motivation.

Hoopla review by Howard Y.
Howard Y.
Validated Reviewer
Verified Current User
Review Source

"Keeping the Fun Rolling"

What do you like best?

We use Hoopla on the TVs in our office and I like the camaraderie that happens around the newsflashes that appear. We use it to display lists of new customers, perfect 10 survey score newsflashes, key sales wins, and company messaging.

What do you dislike?

Sometimes the sound effects get out of sync with the regular rotation.

What business problems are you solving with the product? What benefits have you realized?

Hoopla keeps certain key metrics front and center, and reinforcement of company culture messaging.

Hoopla review by Brett H.
Brett H.
Validated Reviewer
Verified Current User
Review Source

"Hoopla helps us stay on track"

What do you like best?

Simple leaderboards that stack rank individuals in the areas that you want to measure

Instant notifications and providing the virtual "pat on the back" when something positive occurs

Effective Salesforce.com integration that makes in easy to administer

Great user community to share ideas, tips, and best practices

What do you dislike?

Minimal "off the shelf" backgrounds and transitions between slides

Very focused on the sports theme, and ESPN style gamification. I would like to see more options that are business minded, but this is really what they are so it is tough to ask for that.

Administration interface is simple to use, but involves a lot of clicking and saving to see what you are building in action. They suggest an easy test page which works, but when you have the final version of what you need, you have to recreate it in your live feed.

Recommendations to others considering the product

If gamification is of interest, and will help increase engagement and enhance performance, Hoopla is a must to consider.

What business problems are you solving with the product? What benefits have you realized?

We use Hoopla to report anything and everything we use Salesforce.com to do. That includes lead tracking and scoring, new sales business development, managing existing business and client success, and scoring our case response rate/success rate that we use for product support. That means four different departments in our company can be scored and highlighted in our instance of Hoopla. It is helping us to highlight our leaders and best successes in every one of those categories. It helps to spur a competitive mindset in our individuals. It helps to communicate success to everyone in the company. It helps keep individuals focused on the right steps (leading indicators) of success.

Hoopla review by Administrator
Administrator
Validated Reviewer
Review Source

"Absolutely AMAZING!"

What do you like best?

The ease of use of the tool is unlike any other tool we looked at and tried out. If you can build a report in SFDC, you can build any leaderboard you want in Hoopla. And if you have a question there team will walk you through it on the phone or give you the information to get what you want out of the tool if you aren't well versed in building reports in SFDC.

What do you dislike?

I haven't found a single thing to dislike!

What business problems are you solving with the product? What benefits have you realized?

Bringing our teams together, and showing everyone's work to the same goals. Keeping everyone competitive and showing the little wins along with the big wins right when they happen!

Hoopla review by Anna C.
Anna C.
Validated Reviewer
Verified Current User
Review Source

"Sales Recognition "

What do you like best?

It's a great way to see what other reps are selling, when they're getting close to quota, etc

What do you dislike?

It is sometimes glitchy, but this could also be a user error

What business problems are you solving with the product? What benefits have you realized?

For companies that are on different levels on the same building, or even in different locations, it's a good way to recognize sales achievements.

Hoopla review by Administrator in Real Estate
Administrator in Real Estate
Validated Reviewer
Verified Current User
Review Source

"Great Motivator "

What do you like best?

Simplicity and functionality are both best in class. You can connect your Salesforce and be up and running within 30 minutes.

What do you dislike?

There is nothing in particular that stands about Hoopla in terms of 'dislikes.' I would say that the video feed could use some small improvements and the upload functionality would be even better if you could do more than just upload files.

What business problems are you solving with the product? What benefits have you realized?

We are providing transparency across the sales team and org into the team and individuals performance. We are also utilizing some of the features to motivate the sales team as well.

Hoopla review by Colby S.
Colby S.
Validated Reviewer
Verified Current User
Review Source

"GREAT PRODUCT FOR ANY COMPANY TO INCREASE SALES"

What do you like best?

Hoopla has been a creative way to encourage our sales team to push to the next level. The "Sales Alerts" really get our team excited to work harder and close more deals

What do you dislike?

We have been using the service for about 6 months now and we absolutely love it

Recommendations to others considering the product

Give it a shot, you wont be disappointed

What business problems are you solving with the product? What benefits have you realized?

Everyone knows where they stand with their sales at any minute throughout the day. We have also created an environment where so-workers are collaborating on projects and sales cycles. It has been a home run to increase sales and awareness

Hoopla review by Amanda M.
Amanda M.
Validated Reviewer
Verified Current User
Review Source

"Hoopla has taken our gamification efforts to the next level - we love it!"

What do you like best?

It really is THAT easy. It has been so convenient to measure SPIFs and incentives, and create teams to compete from our whole list of Salesforce users.

What do you dislike?

I would love a feature that would track points & have a portal for our employees to use their points. If Hoopla had that, it would be a one-stop shop!

What business problems are you solving with the product? What benefits have you realized?

Awareness is huge; when our sales force knows how they're fairing for a month, quarter, year versus other sales people it inspires more drive - you want to see your name on that leader board!

Hoopla review by Brandon S.
Brandon S.
Validated Reviewer
Review Source

"Team Growth"

What do you like best?

It was great to see the live results of our teams competing and reaching their goals. They really pushed each other get be on the top of the board and had great time seeing each other grow.

What do you dislike?

There is a lot of manually work at first but if we can find a way to directly pull from any API that would be great.

Recommendations to others considering the product

Keep working hard and improving sales team motavations.

What business problems are you solving with the product? What benefits have you realized?

We have providing CFO and Finaical Director with a SaaS platform for them to manage their FX and risk. We have seen that the more cheers we have on the board the better sales are and really understand the concept of working individually in a team. Everyone does their own job and we hit the goals as a team at the end of the day.

Hoopla review by Joshua P.
Joshua P.
Validated Reviewer
Verified Current User
Review Source

"Great for basic SFDC operation struggles with custom objects"

What do you like best?

I love how Hoopla really gets the sales team engaged with choosing their own pics/meme/gif to represent themselves, great culture builder. The walk off song and contest capabilities are always a hit with the team. Their customer service is good in that they are responsive and can usually find the answers provided the capabilities are there. We are a youth and amateur sports software company so the Sports Center theme couldn't be a better fit for our culture.

What do you dislike?

Unfortunately the salesperson had told us that Hoopla would integrate our existing custom SFDC objects with no additional development work from our Salesforce Developer. This unfortunately is not the case. We have custom objects tracking our President's club contest, a large impetus for us to use Hoopla was to keep live up to the minute reporting on this as our sale is very transactional. In order to get the live results to stream on the displays we need to redesign our custom object so that it will accurately display. This takes SFDC Dev resources away from our road map which indirectly adds to the cost. Hindsight I would ask that all custom objects be set up in Hoopla before signing the contract, and not take their word for it.

Recommendations to others considering the product

Make sure to deploy and get all, not just some your custom objects (if you use them) running smoothly before signing the contract

What business problems are you solving with the product? What benefits have you realized?

Hoopla really got the team engaged and taps the competitiveness in and amongst the team. Ranking salespeople's leading KPI's such as calls, appointments set, appointments held, close rates, revenue generated and percentage to goal really drives the team's activity and we have seen results in our top performers. We have also created a channel for our front lobby as our clients and VIP's come in. This helps to create a great first impression of our company and allows us to tell our company story to those in our reception area. We are definitely seeing ROI as a result of Hoopla.

Hoopla review by Gary M.
Gary M.
Validated Reviewer
Review Source

"Liven up your sales floor and fire up your team with Hoopla. Customers since 2012. "

What do you like best?

We have 7 50" monitors on the sales floor they play dozens of different Hoopla Channels. Hoopla makes the office more fun an energetic. I love it so much I put a 40" monitor up in my office. Now they are mobile! We simply love our Hoopla!

What do you dislike?

Like any software it takes the administrative folks time to understand how to use the technologies.

Recommendations to others considering the product

Every sales floor needs this. People think Hoopla is a nice to have product. Hoopla is a must have product. Hoopla is #2 behind CRM. In my internal management survey Hoopla just passed ExecVision (call coaching software). Top Three Must have tech for sales:

1) salesforce.com

2) Hoopla

3) ExecVision

What business problems are you solving with the product? What benefits have you realized?

We dont have to manually. track our contests. There is no lag time for results. our Leader Boards are always moving. Real time is the new normal.

Hoopla review by Steve N.
Steve N.
Validated Reviewer
Verified Current User
Review Source

"Hoopla Motivates!"

What do you like best?

Hoopla creates a fun and creative competitive environment. The mobile app is especially nice for those who spend a lot of time out of the office.

What do you dislike?

Would like to have a little bit more freedom with the screen layouts.

Recommendations to others considering the product

Definitely recommend Hoopla to create a positive competitive environment.

What business problems are you solving with the product? What benefits have you realized?

Hoopla helps motivate sales producers. Seeing what everyone is doing, plus how the business is doing, helps everyone work harder. Hearing gongs and songs suddenly spring from our electronic sign brings cheers and high fives from those in the office.

Hoopla review by User in Computer Software
User in Computer Software
Validated Reviewer
Review Source

"Hoopla Review "

What do you like best?

I like how Hoopla always congratulates me every time I set a meeting saying Huzzah in a newsflash.

What do you dislike?

I'm honestly not sure what else Hoopla really does other than tell me when I've scheduled a meeting, I'd like to know more about the features of the product.

Recommendations to others considering the product

I think it would be useful to see your rankings among other people across sales teams to see who is making the most calls, setting the most meetings ect

What business problems are you solving with the product? What benefits have you realized?

We are trying to encourage our employees every time we set a meeting at least that is how it is in my role. I've felt happier after seeing the emails from them

Hoopla review by Jovanna K.
Jovanna K.
Validated Reviewer
Review Source

"Great for sales/ retail"

What do you like best?

A must have for any great sales team no matter how big or small. I personally work for a company that employs 8 people. The rest of the workers are on a volunteer basis. However we all were trained and use this software. We all love it and it’s so simple to teach/learn/use

What do you dislike?

Not much to dispute or dislike about this product. I’ll let you know when we do

What business problems are you solving with the product? What benefits have you realized?

Sales management

Hoopla review by User in Computer Software
User in Computer Software
Validated Reviewer
Verified Current User
Review Source

"Hoopla Review"

What do you like best?

Hoopla is very efficient. It is funny that everyone can create their own songs and pictures to display when you close a deal.

What do you dislike?

There is not much I dislike about hoopla but one thing they could enhance is the ability to put songs in from multiple sources and easily start from the middle of a song rather than being forced to start from the beginning

What business problems are you solving with the product? What benefits have you realized?

It enables people to be noticed by their hardwork

Hoopla review by Executive Sponsor in Information Technology and Services
Executive Sponsor in Information Technology and Services
Validated Reviewer
Verified Current User
Review Source

"Great product to increase KPI visibility, gamification, and fun on the sales floor"

What do you like best?

Increased visibility and communication on floor creates energy and activity. Great way to re-enforce messaging and celebrate wins

What do you dislike?

No real complaints. Used at two companies and been a good experience/result

Recommendations to others considering the product

Brainstorm what your most important KPIs are. Develop contests and track. Great to upload training slides, company communications, and sales videos to motivate floor

What business problems are you solving with the product? What benefits have you realized?

Sales training, messaging, gamification, communication. Awareness of KPIs raises all ships. Gamification/contests increase energy and creates a freshness to the sales process.

Hoopla review by Joseph R.
Joseph R.
Validated Reviewer
Verified Current User
Review Source

"Great platform with iffy performance"

What do you like best?

My team loves it! They all get excited about hearing their songs being played when they get a sale or meet a metric. The face offs are great as well.

What do you dislike?

The app CONSTANTLY crashes using the recommended AMAZON FIRE stick. Also, it freezes when being used on computer connected to tv screen.

Recommendations to others considering the product

fix app integration with amazon fire stick ( the recommended medium by hoopla themselves)

What business problems are you solving with the product? What benefits have you realized?

we were using a chalkboard to track metrics before. This solution is 100000X better. It helps motivate my sales team and creates a fun, competitive environment

Hoopla review by Administrator in Marketing and Advertising
Administrator in Marketing and Advertising
Validated Reviewer
Review Source

"Hoopla as been a major motivator for our sales team"

What do you like best?

The support has been extremely good and the platform has been carefully thought about. The integration was relatively easy and the outcome amazing. We have multiple screens and projectors around the sales office so visuals can easily be seen by the entire team. We have found Hoopla to adapt to our Salesforce solution with relative ease. We have found Hoopla to be a futuristic sales bell the motivates the sales team to achieve a status on the ranking boards or to elicit an movie action such as a slam dunk of a basket ball for a won sale. I couldn't recommend this product highly enough and it is truly unique in its ability to motivate a sales team that has a lower office management structure in place. It has improved our sales and more than covered the spend.

What do you dislike?

Not much. We would like there to be an ability to modify count downs for specific sales targets. For example, we would like to be able to set a go home early target for a Friday for X amount of revenue. Alarms would be another feature that would be very useful that could be accompanied by an action/event. For example, we have an 'on the phone by 9am policy'. To make this more fun and less of a policed rule, an event triggered every morning at 9am like a bell ringing to signal that everyone should be on the phone or have made a call. Alarms with actions etc could be very good for certain incentives.

Recommendations to others considering the product

To Sum up, trial this product, then watch the Sales team focus on another goal aside from bonuses. An additional ranking structure and visual creates some peer pressure that drives people to work with each other and make improvements.

What business problems are you solving with the product? What benefits have you realized?

Cost of management is high in sales, the ability to streamline a sales process with utilities such as Hoopla and software like Salesforce enable management and Directors to focus on other important task and investing into more profitable schemes and improvements instead of Supervisors and Line Managers.

Hoopla review by User in Computer Software
User in Computer Software
Validated Reviewer
Review Source

"Very motivating for Sales team"

What do you like best?

Hoopla allows for you to 'broadcast' results from your sales Team. You can see results from your team and others in the surrounding vicinity.

What do you dislike?

Sometimes the names and numbers at the bottom tend to scroll too quickly, it gets a bit hard to read.

Recommendations to others considering the product

Definitely recommended, as it is a very easy product to motivate your team. From what I can also recall, they offer a free trial program too. Test it out! Can't recall the pricing on the product, but my team loved it.

What business problems are you solving with the product? What benefits have you realized?

You're allowing for people to feel more motivated, which is what you need in a sales organization. Also promoting friendly competition.

Hoopla review by Neal S.
Neal S.
Validated Reviewer
Verified Current User
Review Source

"Sr Director, Sales Systems & Processes"

What do you like best?

New back end interface is much easier to use. Flexibility and use of Salesforce.com reporting, allowing for cross object reports etc makes it much more user friendly.

What do you dislike?

Interface still has some getting used to. Not as intuitive as it could be.

Recommendations to others considering the product

Make sure you understand your end users needs. ie are they in an office or on the road.

What business problems are you solving with the product? What benefits have you realized?

providing Sales Teams with instant feedback and access to sales and performance metrics and contests

Hoopla review by Michelle R.
Michelle R.
Validated Reviewer
Review Source

"Easy, automated, and fun!"

What do you like best?

Ease of use, and the AM team is very helpful and always willing to jump on a call to work out any integration questions or issues.

What do you dislike?

I wish the flow was a little easier. Needing to create a metric, leaderboard, and team all separately is frustrating sometimes. I wish once you create a metric, you could assign it to a leaderboard right from the same screen.

Recommendations to others considering the product

Try to get Greg for an AM. He's very helpful!

What business problems are you solving with the product? What benefits have you realized?

We work in a very competitive environment, so having metrics automatically displayed and updated in real time keeps our teams motivated.

Hoopla review by Erroin M.
Erroin M.
Validated Reviewer
Verified Current User
Review Source

"Get Your Team moving"

What do you like best?

I like the ability to add custom content. It allows us to brand Hoopla with our culture and liven up the atmosphere of the office.

What do you dislike?

Hoopla crashes a lot and the links they send for support are broken most of the time. Just recently they launched a new service and every link in their email returned a 404 error. Then when I went to search their help page for the new feature, again, I got nothing to show for it.

Recommendations to others considering the product

Hoopla needs to allow for the full ability to query fields that is available in other systems like LevelEleven. The fact that I am restricted to the exact phrasings leaves out my ability to pull more data into Hoopla and influence the team. Hoopla also needs to improve the UI. How boards and metrics are set up is really heavy. It takes an hour out of my day to build out leader boards. From stat creation to building out the channel, it could be better and faster. Hoopla's competition has figured it out, so should hoopla. Honestly when our licenses come up, we will probably consider a switch because Hoopla's competitors have a better UI and keep "players" focused on their screens in the Salesforce App, where we want them to be. Plus, the need for having a Salesfroce Admin be involved is cumbersome as well. My Sales Ops team does not want to really be managing this at all. Hoopla's competitors allow for easy integration and use.

What business problems are you solving with the product? What benefits have you realized?

Hoopla has helped motivate the sales team to log activities and events correctly. We saw an increase in outbound dialing with the team and competitions are very key to keep them motivated.

Hoopla review by Administrator in Information Technology and Services
Administrator in Information Technology and Services
Validated Reviewer
Review Source

"Hoopla has been awesome but Jessica Headley is the glue that keeps it all together"

What do you like best?

The support hands down, Jessica Headley has been very efficient and quick on getting back to me. Very responsive with anything i need and patient if i don't understand something the first time around. She makes time and makes sure I'm up and running if my hoopla goes down. Also the reps over at support are very helpful and actually get me up and running swiftly.

What do you dislike?

Dislike would be a little harsh, the application is great the software is a little glitchy but this updates version is tons better. Companies are different and track different metrics in different ways, so something that could be better would be integration for example using SFDC Reports is huge and made life easier for us. More updates like this and hoopla can be bullet proof.

Recommendations to others considering the product

Use this to gamify the day the day, and create some competitiveness but understand this only works when reps are engaged. I'm fortunate enough to have hard working competitiveness reps that are engaged and care about the job.

What business problems are you solving with the product? What benefits have you realized?

Competitiveness in the office

Keeping reps in the know, and also other departments get visibility

Accountability

Gamification is huge in my industry and SDRs have to work really hard so this makes it fun in the day to day

Kate from G2 Crowd

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