Hotello - PMS

(9)
3.7 out of 5 stars

Hotello is a SAAS, Cloud or on premise hospitality management software that manage establishment's day to day operations and customer service.

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Hotello - PMS review by <span>Guillaume D.</span>
Guillaume D.
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Userfriednly, evolutive and results oriented PMS for hospitality properties

What do you like best?

In my daily task as eCommerce Manager, I need to pull-out a tremendous amount of data to get a clear picture of the upcoming days/weeks and months in terms of On-the-book, Forecasted, YTD, YOY datas.

Hotello Property Management systems does have numerous reports that analyses and populate the requiered information in a first step to efficiently Yield Manage your rates and inventory.

Hotello has a Yield Management Module that makes the Yield (Pricing and Restriction) more easy and fast.

Excellent customer service by the way and focused on improving the software according the trends of the market. Hotello is constantly evolving which makes it never outdated in terms of what an Hotelier needs to efficiently accomplish his daily management.

Also, the H Market View features is extremly helpful when the time comes to send a new emailing campaign and/or target a specific audience for a specific event in town (ex: Grand Prix F1, Valentine's Day, etc.).

What do you dislike?

The Software would definitively gain in value if this PMS would advance its Revenue Management feature.

It would be amazing if the Software would have the capacity to generate suggestions for rates and inventory.

E.g, a new feature which not even would recommend a specific rate based on STLY/Comp Set ARI analysis/City Outlier/Comp Set compression/Forecasted Room Revenue, but also will recommend inventory management based on the On-the-book/Forecasted Booking/Remaining Demand.

Recommendations to others considering the product

Yes, I would definitively any medium/large sized hospitality properties to try out Hotello. this PMS has interfaces with the major Channel Management Systems such as Travelclick/Synxis/ReservIT.

What business problems are you solving with the product? What benefits have you realized?

None

Since we implement the Yield Management add on, we made the ARI process more efficient.

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Hotello - PMS review by <span>Will W.</span>
Will W.
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Hotello-PMS is a great software program and my experience after learning the basis is good.

What do you like best?

After you learn the basics of the program it becomes easier to use. Creating reservations for clients was a breeze after using the software for a month or two.

What do you dislike?

Learning the beginning steps of the software was difficult but thats to be said about almost any program like this one.

What business problems are you solving with the product? What benefits have you realized?

I am solving the problem of spending lots of time creating reservations for someone over the phone when guests are needing my assistance in the hotel.

What Hotel Management solution do you use?

Thanks for letting us know!
Hotello - PMS review by <span>Sarah M.</span>
Sarah M.
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Verified Current User
Organic
Reviewed On

Great Experience overall, Easy to use

What do you like best?

This is a good question, I don't find anything particular to prefer in the system, honestly. I find the lacking of complete report offered on hotello give the experience, less of a '' best feeling''

What do you dislike?

See question 1. Lack in complete report for Marketing.

What business problems are you solving with the product? What benefits have you realized?

I'm the director of sales and marketing, I make sure we reach the target of our annual budget on a daily basic.

Hotello - PMS review by <span>Etienne A.</span>
Etienne A.
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Verified Current User
Organic
Reviewed On

Excellent PMS

What do you like best?

Hotello est un excellent PMS, convivial et performant. Le service à la clientèle et leur équipe au support technique est plus qu'efficace.

What do you dislike?

Il serait très bénéfique d'avoir un plus de rapport pour le module banquet et un module de Revenue Management plus développé.

Recommendations to others considering the product

Yes

What business problems are you solving with the product? What benefits have you realized?

Bon module de Revenue Management.

Hotello - PMS review by <span>Sébastian R.</span>
Sébastian R.
Validated Reviewer
Organic
Reviewed On

Hotello, l'indispensable au travail

What do you like best?

Programme efficace et indispensable à notre travail quotidien. Que ça soit pour les réservations, les arrivés, les départs, les ventes, les statistiques ou autres opération relier à notre établissement, Hotello est toujours là pour nous. La variété d'informations que nous pouvons avoir accès à l'intérieur du système, la facilité d'utilisation, le support à la clientèle exceptionnel et le programme est complet.

What do you dislike?

Devrait améliorer le système de coupons, de forfait et de la boutique.

What business problems are you solving with the product? What benefits have you realized?

Tous nos actions ont besoin d'Hotello au travail!

Hotello - PMS review by <span>Samuel G.</span>
Samuel G.
Validated Reviewer
Verified Current User
Organic
Reviewed On

Opinion about Hotello

What do you like best?

The 2 ways connectivity, pin-pads option

What do you dislike?

The visual appearance of the software could be improved. Some space is also unused, could it be possible to larger the reservation window?

What business problems are you solving with the product? What benefits have you realized?

I don't know about this part.

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Kate from G2 Crowd

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