HPE Pointnext

(12)
4.2 out of 5 stars

HPE Pointnext offers worldwide IT, technology & enterprise products and solutions.

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Showing 12 HPE Pointnext reviews
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HPE Pointnext review by <span>Maxim O.</span>
Maxim O.
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Good quality of HP Enterprise Consulting

What do you like best?

Fast information about current progress of my service tickets.Easy to check status online, via e-mail and telephon call.

Information from several levels of specialists and from research command.

Good quality and tested answers from deep tests or old practice.

Share good practice of several implementations of products, expertise from successfull implementations.

Exist several stages learning with exams for checking knowledge.

There are online courses and documentation, and also there is learning with teachers in the classrooms.

There are several languages of support and I can talk with support with my native language.

What do you dislike?

Sometimes too long to wait for deep technical answer. Need deep debug logs for starting create support tickets.

Recommendations to others considering the product

Good quality of service and best professionals in supported HP products.

Need to gather all the information before get support (all logs, screenshots, debug information, all configuration, licenses etc)

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HPE Pointnext review by Project Manager in Computer Software
Project Manager in Computer Software
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Good Software

What do you like best?

I liked that this software was fairly easy to integrate your data into.

What do you dislike?

I disliked the customers support. I feel like when you called to have a question answered, you kept getting pushed around to different departments and no one seemed to be able to help.

Recommendations to others considering the product

I would say to do your homework when trying to find the right fit for your company. Make sure to have a detailed list of what you are looking for and make sure they can handle this before jumping in with a project.

What business problems are you solving with the product? What benefits have you realized?

This solved problems for us such as having enough users for our company. It was easy to put blocks up on certain features that we could not have everyone in the company accessing. The majority of the software worked well for us, however there were a few reporting features that we could not get to work and no one seemed able to answer these for us.

What Solution Consulting solution do you use?

Thanks for letting us know!
HPE Pointnext review by <span>Proby P.</span>
Proby P.
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Good insight, good project planning, poor implementation and over budget costs

What do you like best?

Good technology insight, great project planners. They definitely sent their A-players during the RFP phase.

What do you dislike?

They didn't listen like other consulting firms did. They tried selling a solution that didn't address 100% of our company's needs. Also, they didn't plan for the future and setup the software such that it was install-once and dis-engage. Their testing wasn't thorough and you could tell it was a fly-in-fly-out scenario.

Recommendations to others considering the product

Really understand both your environment and your product. Challenge them with questions regarding feature parity and future growth. Plan for the long haul (3-5 years) and challenge them regarding future functionality, scalability, and feature connectivity (Cloud, other CRMs, B2B, etc.)

HPE Pointnext review by Project Manager in Information Technology and Services
Project Manager in Information Technology and Services
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Storage and Backup Migration via HP Consulting Completed Flawlessly.

What do you like best?

Loved having a fully committed onsite team that not only performed a full rack and stack/knowledge transfer, but also were available on-call as needed before, during and well after deployment of 3PAR storage system, 8 Physical Servers and a Store-once Remote backup solution.

A team of juniors and seniors worked along side various teams in HP to learn new architecture coming from an MSA 2402 system and current Tape based backup solutions, and the team was able to hit the ground running once the system went live.

What do you dislike?

Timing sometimes became an issue when we could not work out a proper time to be onsite during the initial migration/testing. Otherwise, the team was dedicated and functional as required.

Recommendations to others considering the product

Just make sure you have all information out on the table for them before confirming a project. They will work around limitations within the environment.

What business problems are you solving with the product? What benefits have you realized?

HP consulting allowed for our staff to continue to work on day to day problems without having to learn and migrate an entire infrastructure onto a cutting edge platform. In addition, leveraging HP consulting allowed us to properly configure the SAN and Backup solutions to properly protect and compact our data footprint. With a VMWare environment in place, it was critical to be able to properly utilize feature-sets for storage (Thin provisioning) and backups (Snapshots) directly on the SAN and Backup utilities.

HPE Pointnext review by <span>Marc J.</span>
Marc J.
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Great experience with HP consulting

What do you like best?

Only used for a few months, but find it very user-friendly. Great support and solution to everyday business problems. Definitely a amazing help in the workplace.

What do you dislike?

None so far. Talked to other more experienced coworkers who also had mostly postive things to say and how HP consulting has helped them solve many problems.

Recommendations to others considering the product

Definitely worth a try. Will make your life easier for sure.

What business problems are you solving with the product? What benefits have you realized?

Problems in ordering, basic management, software issues. Lots of time saved, which means cost reduction for the company.

HPE Pointnext review by <span>Michael R.</span>
Michael R.
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HP Consulting - Built my Backend IT Infrastructure

What do you like best?

Industry experts, great SLA and support, custom designed hardware and software solutions to meet my budget and requirements.

What do you dislike?

Only HP components, limited software solutions, sometimes hard to explain exact requirements over the phone/during teleconferences. High cost.

Recommendations to others considering the product

Especially for companies without a large IT department HP Consulting can provide valuable, real world solutions to unique infrastructure requirements. The speciality database backend that they helped design and build has been bulletproof and exceeded expectations. While the cost of this implementation was high it was cheaper than hiring IT consultants individuality.

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