The Hubspot CRM is a free online resource for storing contacts and tracking deals. Exactly what i need as a small business.
It's difficult to heavily critique a tool you are paying nothing for. The app did not work well for me. It was slow to update. I use it exclusively on desktop/laptop now, which suits me well enough.
All of the other features i'd wish it had around reporting and analytics are available for a fee.
Highly recommended as a free tool for small and medium businesses. There is, in my opinion, a very big step from the free to paid offerings in terms of pricing, which is an issue. I see organisations move from Hubspot to something like Zoho rather than from Hubspot onto the Hubspot paid services, which is a shame for Hubspot as a company.
Hubspot CRM keeps me organised from a sales behavior point of view. I don't forget to get work out that is waiting to be quoted. I don't forget to follow up on opportunities under customer review. I don't forget to have delivered work invoiced. I don't forget to chase payment if invoices become overdue. The CRM forces me to stay on top of the process.