Automated Email Responses
Set up automated nurturing emails based on events, online activities, and lead scores
(Based on 1,561 reviews)
Building and Personalizing Emails
Create and design emails with an editor; manage templates; personalize dynamically
(Based on 1,721 reviews)
Sending Outbound Emails
Create targeted lists, schedule and manage bulk email sending.
(Based on 1,691 reviews)
Manage Email Deliverability
Ensure inbox delivery. Includes opt-in management, bounce handling, unsubscribe processing, suppression lists, email preview, spam checking, link validation, and delivery monitoring.
(Based on 1,699 reviews)
Support mobile-optimized emails, online forms, and landing pages.
(Based on 1,565 reviews)
Test alternate versions of emails, landing pages, and forms. Learn what works, maximize response rates, and increase conversion.
Dynamically customize emails, forms, and landing pages for specific segments of customers and prospects.
(Based on 1,498 reviews)
Landing Pages and Forms
Build dustomized landing pages and lead capture forms for specific marketing campaigns to maximize conversion and to capture the right qualifying information
(Based on 1,732 reviews)
Search Tracking and Optimization
Track performance of keywords and links in major search engines. Measure search rankings and performance. Improve page-level SEO with tools to diagnose and improve page performance. Integrate with Google AdWords.
Drafting and publishing content is intuitive and non-technical.
(Based on 806 reviews)
Rich Text Editor
Formatting content is straight-forward and painless.
(Based on 795 reviews)
Keep track of incrementally changing versions of the same content.
(Based on 622 reviews)
Available gadgets and modules suit the needs of your site and are easily incorperated onto the page.
(Based on 638 reviews)
Can easily institute an approval routing process between authors and editors.
(Based on 552 reviews)
Easily schedule content to be published at a certain time and in a certain order.
(Based on 679 reviews)
System allows the storage and management of rich media files.
Able to search your content based on keyword, metadata, tags, etc.
Content--both published and yet-to-be published--can be intuitively managed, edited, tagged, approved, and stored.
Mapped-out responses for conversations.
(Based on 12 reviews)
Artificial intelligence (AI) and chatbot involvement.
(Based on 11 reviews)
Live human component of conversations.
(Based on 17 reviews)
Quality of interface for designing and customizing conversation maps.
(Based on 13 reviews)
CRM Lead Integration
Sync lead, contact, account, and opportunity information with your CRM system.
(Based on 1,441 reviews)
Automated Alerts and Tasks
Create tasks automatically and provide real-time sales alerts over email, RSS or mobile device.
(Based on 1,486 reviews)
Online Behavior Tracking
Track which emails a prospect opens and clicks, what web-pages they visit, what keywords they use, even what they say on social networks.
(Based on 1,516 reviews)
Automate ?drip marketing? campaigns that send relevant messages over time, based on prospect behaviors and pre-defined campaign steps.
(Based on 1,602 reviews)
Lead Scoring and Grading
Automatically qualify and score leads based on demographics as well as prospect online behaviors, including recency and frequency. Assign your own weights to determine lead scores for prioritization.
(Based on 1,431 reviews)
Segment your database and build list of target leads and contacts. Filter on demographic and company attributes (title, company size, location) as well as behavioral filters and CRM information.
(Based on 1,576 reviews)
Data Quality Management
Data quality consists of deduplication, cleansing, and appending your marketing database.
Marketing Lead Database
A marketing lead database is the system of record for your most important marketing asset: your leads and contacts. Includes a view of all marketing interactions between each prospect and your company, including website visits, email clicks, scoring changes, and data updates/history.
(Based on 1,667 reviews)
Uncovers customer sentiment identify trends in order to accommodate the customer better.
(Based on 110 reviews)
Allows the creation, management, and scheduling of content to be shared across social media channels
(Based on 233 reviews)
Identifies trends in customer sentiment in response to social media campaigns for the benefit of future campaigns
(Based on 212 reviews)
Centrally manages social media marketing efforts across all utilized platforms
(Based on 223 reviews)
Manage and optimize ads across social channels
(Based on 133 reviews)
Monitors and reports on social media activity pertaining to brand names or campaigns in order to identify fraudulent, misleading, or compromising mentions
(Based on 88 reviews)
Breadth of Pre-Built Templates
The software provides a wide breadth of free or purchasable site templates that are attractive and suited to your webpages' needs.
(Based on 809 reviews)
Effective mobile templates are available and easily customizable.
(Based on 777 reviews)
Consistent design elements across sites (including personalized brand components) unites webpages into a coherent online presence.
(Based on 808 reviews)
The visual appearance of webpages can be easily customized to fit your site’s needs.
(Based on 848 reviews)
Return on Investment (ROI)
Monitors and tracks the results of marketing campaigns
Allows multiple users access to a unified, transparent overview of analytics, dashboards, and campaign results
(Based on 147 reviews)
Provides ready-made templates for simplified website creation.
Drag and Drop
Allows users to drag and drop items and content to customize their site's look.
Permits HTML-savvy administrators to input code to uniquely customize their website.
Offers customers the option to purchase a unique domain name.
Conversations enacted over social media.
(Based on 21 reviews)
Conversations enacted through embedding or pop-ups on websites.
Text Message (SMS)
Conversations enacted through text message (SMS).
(Based on 10 reviews)
Conversations enacted through voice assistants.
(Based on 7 reviews)
Conversations enacted through other channels.
(Based on 9 reviews)
Manage all aspects of marketing investments, including assigning top-down budgets to various groups and divisions, planning marketing spending across programs, tracking open-to-spend, ensuring budget compliance, coordinating work-flows and permissions, and reconciling plans with actual invoices.
(Based on 691 reviews)
Maintain a marketing calendar across multiple groups. Manage the calendar for the entire marketing department, from promotions to content to PR.
(Based on 1,014 reviews)
Event / Webinar Marketing
Streamline the entire event process, including personalized invitations, registration, reminders, and post-event follow-up. Integrate with online meeting tools like WebEx, Adobe Connect, GoToWebinar.
(Based on 1,057 reviews)
Manage marketing campaigns and programs across multiple channels, including online ads, video campaigns, mobile, virtual events, and social media. Create and optimize program assets such as landing pages, emails, campaigns, and lists. Track program objectives, results, and costs to assess the program ROI.
The system has a large and interactive community of users.
(Based on 737 reviews)
Pagination, page headers and titles, meta tags and URL structure all contribute well to site SEO.
(Based on 787 reviews)
Flexible Navigation Structures
Able to build out different and multiple taxonomies to store and index content.
User, Role, and Access Management
Grant access to select data, features, objects, etc. based on the users, user role, groups, etc.
(Based on 801 reviews)
Enables users to view and interact with the same content in multiple languages.
(Based on 486 reviews)
Dashboards and Reports
Access pre-built and custom reports and dashboards.
(Based on 841 reviews)
API / Integrations
Application Programming Interface - Specification for how the application communicates with other software. API's typically enable integration of data, logic, objects, etc. with other software applications.
(Based on 674 reviews)
Provides features to allow scaling for large organizations or an expansive web presence.
(Based on 595 reviews)
Gathers data about the effectiveness, impact, and reach of marketing campaigns
(Based on 173 reviews)
Collects insight into customer preferences
Provides insight into words that would increase search engine optimization.
(Based on 280 reviews)
Gives users insight into unique pageviews, subscribers, location of viewers, etc.
Provides tools that aid in user marketing efforts.
Allows users to turn their website into an online store by offering e-commerce capabilities.
(Based on 134 reviews)
Hosts domains within the tool.
Overall quality of customer targeting based on needs or situations.
(Based on 25 reviews)
Creation and modification of customer profiles based on conversations.
Reporting based around specific and overall conversation results.
Capture and organization of leads from conversations.
Success rate of conversations leading to customer purchases.
Amplify brand and community stories; Reach customers by social profile and activity; Optimize social ad campaigns in real-time
Add intelligent social share buttons to your campaigns and content. Track who is sharing your content and driving conversions.
(Based on 1,300 reviews)
Schedule automated posts to one or more social accounts; use or integrate with URL shortening services; and measure likes, comments, replies, and retweets.
(Based on 1,216 reviews)
Social apps including polls, sweepstakes, and referral programs can enhance audience engagement. Include these on your website, landing pages, Facebook pages, and emails.
(Based on 1,215 reviews)
Monitor what leads and contacts say on sites such as Facebook, Twitter, YouTube, LinkedIn, blogs, and online communities. Incorporate into your lead and customer DB and use social insights to segment prospects. Trigger campaigns, and update lead scores.
(Based on 1,280 reviews)
Analyze past and existing marketing campaigns to inform future strategy
(Based on 171 reviews)
Reports and Dashboards
Creates reports and dashboards to analyze results of campaigns
(Based on 181 reviews)
Identifies which marketing campaigns resolved in open or closed opportunities
Provides opportunities for brands and businesses to fix or modify existing or future campaigns via feedback
Provides an email for users to field communication within their website builder too.
(Based on 287 reviews)
Manages content such as blogs, marketing tools, newsletters, etc.
Allows administrators to create role or password-based permissions to ensure users see only what they should see.
(Based on 275 reviews)
Access pre-built and custom reports and dashboards to measure leads by source/campaign/month, email performance, landing page performance, and web and social activity. Create report subscriptions that can automatically send updates to your team and executives.
(Based on 1,604 reviews)
Analyze how leads flow through the funnel by measuring stage to stage conversion rates and velocity. Allocate pipeline and revenue credit among all the marketing activities that have successfully touched an opportunity as it moves through the pipeline.
(Based on 1,082 reviews)
Measure leads, prospects generated, pipeline, revenue, investment, and ROI by marketing channel or program. The result is that you can see which marketing investments are generating the greatest return and get visibility into how marketing budget should be allocated going forward.
(Based on 1,228 reviews)
Track which pages prospects and customers visit and how often they come back. Capture the history in database for lead scoring and sales intelligence. Use anonymous company look-up to identify anonymous visitors. Send alerts to sales reps of which of their prospects and customers web activity..
(Based on 1,551 reviews)
SEO / Keyword Analytics
Monitor and track how you rank for relevant keywords on major search engines and compare your overall performance to competitors.
(Based on 1,409 reviews)
Collects marketing campaign performance data across multiple channels
Sandbox / Test Environments
Allows administrators to easily develop and test changes to the CRM deployment. After changes are made admins can easily migrate the changes into the "live" or "production" environment.
(Based on 518 reviews)
System provides sufficient customization to meet business requirements
(Based on 981 reviews)
Automates a process that requires a series of steps that typically require intervention by a several different users. Administrators can write rules to determine who and when a user needs to complete a step. Also includes notification of users when they need to take action.
(Based on 971 reviews)
User, Role, and Access Management
Grant access to select data, features, objects, etc. based on the users, user role, groups, etc.
(Based on 886 reviews)
Enables users to view and transact business with the same content in multiple languages and currencies.
(Based on 494 reviews)
Performance and Reliability
Software is consistently available (uptime) and allows users to complete tasks quickly because they are not waiting for the software to respond to an action they took.
(Based on 876 reviews)
Output Document Generation
Allows adminstrators to create templates that enable users to quickly generate dynamic documents in various formats based on the data stored in the application.
(Based on 642 reviews)
Data Import & Export Tools
Ability to input, modify and extract data from the application in bulk through a structured file.
(Based on 939 reviews)
Application Programming Interface - Specification for how the application communicates with other software. API's typically enable integration of data, logic, objects, etc with other software applications.
(Based on 811 reviews)
Breadth of Partner Applications
To what extent are there partner applications readily available for integrating into this product? Partner applications typically provide complementary, best of breed functionality not offered natively in this product.
(Based on 753 reviews)