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Husky Intelligence

3.2
(11)

Field Service software that transforms your company into paper free, fully automated and process driven company.

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Showing 13 Husky reviews
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Husky review by Hirsch S.
Hirsch S.
Validated Reviewer
Verified Current User
Review Source

"Great package - Powerful and flexible "

What do you like best?

The best part of Husky has to be the interface. It is simple enough to let you get to the information you need. However, it is also very flexible to grow as your requirements grows. For example, I can increase the number of details in each record without it becoming difficult or chaotic to navigate.

This flexibility is also present in the reports. You can customize reports to fit your exact requirements.

It can also cover a wide range of tasks including invoicing, tracking hours worked and quotes.

What do you dislike?

The only real problem is that it is run in the browser. So if your browser crashes then any data you were entering at that time can be lost. However, crashes are only a minor issue so it’s not a big complaint.

Recommendations to others considering the product

The company offer a demo version. It’s certainly worth trying out. The flexibility does create a little bit of a learning curve, but on the whole it is very easy to use. They offer excellent support which makes it easier still.

What business problems are you solving with the product? What benefits have you realized?

I initially used this as it was recommended to me as an all in one admin solution. I have since moved to other packages as this is a bit overkill for my use case.

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Husky review by Roland C.
Roland C.
Validated Reviewer
Verified Current User
Review Source

"Simple but very useful client management software"

What do you like best?

I like how you can manage and generate client invoice right in one window, from an input, routing, dispatching, invoicing and reporting, all in one window. Very simple to use, straightforward, yet flexible enough to expand based on client details. I like how you can work on client information, encoding in and producing a detailed report for a proper presentation and accounting purposes.And lastly, I like that it is web-based. I can see updates every now and then, and updates make me excited every time. Make me assured that they are constantly working to improve.

What do you dislike?

So far, our experience with Netdispatcher has been good, with some minor glitches upon starting up, but the implementation went smooth with their good customer service support.

Recommendations to others considering the product

I would highly recommend Netdispatcher to those who are running a terrible job at their client service management and invoicing. They did this system simple and pretty easy to use.

What business problems are you solving with the product? What benefits have you realized?

The invoicing and client databasing are two things that we had some tough time with before implementing Netdispatcher. We used to do those simple facets of office work on the traditional basis using basic office software like Word and Excel, but we got tired of syncing it with our pre-existing tools, thus we have to find a better solution. We are using Zapier and it is quite painstakingly cumbersome to work back and forth with the client database. Good thing it has third-party syncing with it.

What Field Service Management solution do you use?

Thanks for letting us know!
Husky review by Roseller A.
Roseller A.
Validated Reviewer
Verified Current User
Review Source

"Helpful field service tool for our dispatch team"

What do you like best?

I like the simplicity and flexibility of the interface. I like how easy it is to generate reports that matter. I like the fact that it can be a encode and forget software, then generate a report at the end of the week or day. The flexible customization of the fields and field view is also a plus, since we need customized fields for different kinds of customer demographics.

What do you dislike?

The login has no security feature, like captcha or 2-step verification. I think it is very important that they add a security feature, not only will it give us peace of mind as paying customers, but it will protect the integrity of what we are doing on a daily basis. It will be a matter of time until someone cracks our logins simply because no other security feature is being implemented.

Recommendations to others considering the product

I would recommend this tool if they would add more security features on their website. Right now, we login using the web based interface, it is only a matter of time when someone will crack into our system because there's no brute-force security implemented or some sort. But overall, it is a simple tool that can handle even complex dispatching tasks.

What business problems are you solving with the product? What benefits have you realized?

We have used different field service dispatching softwares before but thay are too complicated. The learning curve is low compared to what we normally used before that takes weeks for a staff to learn, but Netdispatcher has a simple approach.

Husky review by Elly B.
Elly B.
Validated Reviewer
Verified Current User
Review Source

"We used Netdispatcher to automate our Electrical Engineers on the field"

What do you like best?

I like how manageable your team of field engineers can be with the aid of this software. The integrated map can be very helpful in providing the men with important on site visit information. By giving the dispatching team a clear information of the site they are visiting, makes the task for that day easier and faster to deliver, and that is by simply giving them an access to the system.

What do you dislike?

Probably they can do a standalone application for this one, not just web based platform, because when the browser crashes, it is very likely that the information we input can be lost by that. Though everything is synced by the cloud I suppose, but better err on the side of caution. Not really a complain though, but more of a suggestion.

Recommendations to others considering the product

Totally recommended to people who are in field service management. Dispatching people and closing the report can be a daunting task, especially if you have a huge network of clients that needs to be served. It can be an ease to have a better system along with your team to work with, and this is that system.

What business problems are you solving with the product? What benefits have you realized?

We used to do a manual spreadsheet-phone way of dispatching were we give our men job orders, then they deliver once done, they just phone us back. But the issue there is if the accuracy of reporting. Good thing with netdispatcher is we admins do the dispatching, the men do the reporting. Easier and faster collaboration.

Husky review by Blake M.
Blake M.
Validated Reviewer
Verified Current User
Review Source

"Terrible buggy system - a complete money pit"

What do you like best?

It integrates Customer info, dispatching, invoices into one workflow

What do you dislike?

WRONG data, non-customizable reporting (without $$$), User Interface, never got it working fully

Recommendations to others considering the product

Beware of this underdeveloped software solution, there are others out there at better prices and much more effective. I spent 9 months trying to get this software integrated for my company and eventually had to give up. Tons of promises were made to me about what the software would be able to do but it fell short over and over again. I invested $5,000 in special programming on top of the monthly fees despite the fact that it was not ready to be rolled out. I spent months debugging the software as we kept finding issues that needed correction and provided bad data. After $11,682 invested in them we had to give up, and that doesn’t include the countless hours lost trying to make it work.

I could go on and on about the insane amount of limitations and issues with this system. It was like a game of whack-a-mole with all of the issues. Fixing one problem just seemed to lead to another. The guys working in the company are nice enough but they are in over their head, and they overpromise what the system is capable of. Don’t get fooled, this software has a long way to go and will only cost you a ton of money and lost hair.

-The layout of the system is extraordinarily difficult to navigate. There is no central location for customer profiles and job info which makes finding, creating and editing job or billing info for a customer a very convoluted process.

-Beware that “Users” on this system is virtually all employees, not just the crew foreman who actually uses and logs into the software. They don’t make that clear until you have already signed up.

-DO NOT sign their 12 month contract. After 9 months of bleeding out and doing their job of debugging for them they are sending us to collections over an early contract cancellation.

-They promised new development and functionality such as inventory functions that they never released

-The reports are practically useless. They make it looks easy to make your own reports but anything more than the simplest report is a major task. During the sales process they told me they could handle my reports no problem but after the fact quoted $3000 in special programming costs.

What business problems are you solving with the product? What benefits have you realized?

Landscape maintenance crew organization

Husky review by User
User
Validated Reviewer
Review Source

"Total waste of time and money"

What do you like best?

The system was described as being totally customizable and the friendly team seemed dedicated to finding a solution to our specific needs. The initial presentation was impressive and we were totally convinced that this was the system for us but o be honest, the only benefit that we have experienced is that our estimates, jobs and site reports can be shared instantly instead of waiting for hard copies to be mailed or faxed. This did speed up invoicing to the customer.

What do you dislike?

The system was not customizable as originally described. The process of attaching field documents is cumbersome, to say the least. We have experienced issues from day one and each time an issue is corrected, another issue appears. Recently, it has become a crap shoot just to see if we are able to sign into the system at all. There was also a security breach (or so we were told) that happened on October 21st in which two weeks worth of data was completely destroyed from their servers (including the backups). After investing large amounts of money and time into this system, we have decided not to renew our contract and start over with different software! I strongly suggest that companies read lots of reviews and do their research before committing to software.

Recommendations to others considering the product

Please read all reviews and request demonstrations of your requested changes. Do your research!

What business problems are you solving with the product? What benefits have you realized?

Digital software is key for performing field services of any kind if you can find a good, reliable platform. It is much more efficient that phone calls to technicians since it does not interrupt production in the field in order to stay updated, especially if you have a large coverage area.

Husky review by Mitch H.
Mitch H.
Validated Reviewer
Verified Current User
Review Source

"Great Field Management Tool"

What do you like best?

NetDispatcher is our do it all tool. From building quotes to time tracking to invoicing, we use NetDispatcher from our first lead with a customer to their final invoice and everything in between,

What do you dislike?

It would be great to see an app or some solution that made it possible to operate without an internet connection.

Recommendations to others considering the product

This is a very customizable program that has come a long way since we first signed on and continues to evolve with their customers needs. Their support team is very responsive and helpful whenever questions arise.

While their is definitely a learning curve to fully understand the software, the end result is well worth the time it takes to understand all of the capabilities.

What business problems are you solving with the product? What benefits have you realized?

We have done away with paper work orders. Instead of looking through boxes of paper records, everything is a click away when we need to search our records. Our time tracking, inventory management and sales records are now in one location.

Husky review by Paul S.
Paul S.
Validated Reviewer
Verified Current User
Review Source
Business partner of the vendor or vendor's competitor, not included in G2 Crowd scores.

"NetDispatcher is for those who want a better Field Service Solution"

What do you like best?

I like how flexible and configurable it is. Automation of service agreements is very powerful and can be leveraged to do many different things for you.

The ability to create reports specific to your needs is very valuable.

What do you dislike?

I would like to see the ability to have inventory locations (i.e. in trucks).

Recommendations to others considering the product

If you are buying Field Service software for the first time you may not see the power and flexibility NetDispatcher offers. Companies that have field service software now and want something better love what they see in NetDispatcher.

What business problems are you solving with the product? What benefits have you realized?

Communicating with field technicians to update their job queue, reducing paper based processes, reducing administrative work to create invoices.

Having the data entry done in the field helps improve accuracy, speed the billing process and creates visibility into what has been done for the customer.

We also gain the ability to see service history for each customer.

Husky review by Thomas J.
Thomas J.
Validated Reviewer
Verified Current User
Review Source

"Great Software "

What do you like best?

I like the fact that it has everything you need as far as operating a business and it's also quick books integrated. The support team is also a big help when you need a question answered.

What do you dislike?

The initial setup may be difficult to implement at first.

What business problems are you solving with the product? What benefits have you realized?

Organization!

Husky review by cheryl p.
cheryl p.
Validated Reviewer
Review Source
Business partner of the vendor or vendor's competitor, not included in G2 Crowd scores.

"Very user friendly"

What do you like best?

I like that it's a very easy interface, and operates smoothly. Great for our cap 2 teams.

What do you dislike?

Dislike that it's an in store on store equipment only interface

Recommendations to others considering the product

N/a

What business problems are you solving with the product? What benefits have you realized?

Unsure, those areas are controlled by management only.

Husky review by Chelsea O.
Chelsea O.
Validated Reviewer
Review Source

"Very direct"

What do you like best?

Easy to use and adjust to. It's a very straight forward program. I am also pleased that it is web-based.

What do you dislike?

A little choppy at first, but an overall good experience.

What business problems are you solving with the product? What benefits have you realized?

We use this program for invoicing and client databasing

Husky review by User in Real Estate
User in Real Estate
Validated Reviewer
Review Source

"Net dispatcher review"

What do you like best?

This software organizes techs easily and efficiently so work gets done the same way

What do you dislike?

Nothing. Software is easy to use and haven’t had an issue yet

What business problems are you solving with the product? What benefits have you realized?

Dispatching is my main job and this software helps keep me in check. It organizes my work for me

Husky review by User in Food & Beverages
User in Food & Beverages
Validated Reviewer
Review Source

"Did not do as promised."

What do you like best?

I loved the presentation to implement in the food service industry.

What do you dislike?

Did not meet the standards of our scheduling process

What business problems are you solving with the product? What benefits have you realized?

It promoted ease of use, was not.

Kate from G2 Crowd

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