i-Sight

i-Sight

4.3
(13)
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i-Sight offers specialized investigative case management solutions for HR, ethics and compliance, loss prevention, security, and program fraud.

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i-Sight review by Kyle W.
Kyle W.
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"Getting i-Sight off the Ground"

What do you like best?

Ability to assign, manage, link cases and track data from initiation to termination. Also, beginning to understand reporting and how i-Sight can export data

What do you dislike?

UI/GUI, reliability -- too many difficulties with users abilities to access the program; limited assistance that I can provide as an administrator.

What business problems are you solving with the product? What benefits have you realized?

i-Sight is a great management and tracking tool, and has helped us manage case assignments while serving as a backup to our paper files. I was brought in after its initial rollout in our department, and have been trying to make the most use of it in my time here. There have been hiccups regarding user logins and permissions, but the technical team has been responsive and helpful. I look forward to learning more about how to best use i-Sight here, and what services and abilities there may be for us to grow.

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i-Sight review by Chris B.
Chris B.
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"Couldn't Found Better"

What do you like best?

The reporting model is off the charts for my needs as a governmental agency. No one loves statistics more than governmental agency and I can run reports in seconds when requested.

What do you dislike?

Nothing really, but not being able to use certain WORD functionality can be an issue at times because I need to produce quality documents and sometimes that is problematic.

Recommendations to others considering the product

Love the ease of use, very reliable and stable, and cannot beat it for the money.

What business problems are you solving with the product? What benefits have you realized?

We had so many fraud referrals we couldn't "see the forest because of the trees" and we had cases dying in file cabinets and in peoples offices. Also, it assisted in us developing ONE nomenclature for an office that it been formed from 3 different departments.

What HR Case Management solution do you use?

Thanks for letting us know!
i-Sight review by David P.
David P.
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"Great product and great support"

What do you like best?

I like that it is very functional for tracking investigations and it is web-based so all of my employees are able to communicate using this forum.

What do you dislike?

I wish that it was more customizable and the dashboards were more user friendly. I wish that I could customize the dashboard using our company's or industry's specific jargon.

Recommendations to others considering the product

I would say that make sure that you understand the system and the functionality well prior to implementation as there are many little nuances that come up during the design process and if you do not understand completely then the system may not function as you were expecting.

What business problems are you solving with the product? What benefits have you realized?

Due to lack of resources, I have not been able to get into and using in all of our markets, however, this was implemented to make sure that we had a consistent way to track and record our investigations. We have not seen many benefits as of yet.

i-Sight review by Internal Consultant in Human Resources
Internal Consultant in Human Resources
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"Extremely positive experience implementing i-Sight!"

What do you like best?

The implementation team at iSight was phenomenal -- they made sure to help us design a solution that not only met our business needs, but would also deliver the best possible long-term results. The solution is extremely configurable to meet your needs, which is why it was such a great fit for our organization. Additionally, working with the i-Sight implementation team allowed us to streamline/simplify some of our more complex processes to ensure consistency in our processes and how the solution captured them (but still allowed for the design flexibility required for some of our one-off regional requirements).

What do you dislike?

Our users have had some challenges learning and understanding the Yellowfin reporting solution associated with iSight. Reporting could not be available until the end of the implementation (due to the way the solution build works, which I imagine is common for any sort of case management tool). However, because we couldn't access the reporting until go-live, we were far less comfortable with it than we were with the iSight tool itself, which we had ample experience with by the time we were live (as iSight follows an exceptional, Agile-style implementation approach). That being said, the iSight and Yellowfin teams were extremely accommodating post go-live and willing to support any reporting training needs or questions that we had.

Recommendations to others considering the product

We chose iSight because we wanted to carve out our highly confidential Employee Relations, Medical Accommodations and Data Privacy tasks into a niche solution that an extremely limited audience could access. I highly recommend iSight for the deployment of a tool that can support these processes -- the solution itself is wonderful, intuitive and modern, and iSight has an incredible group of consultants to help you build, design and deploy the tool so it meets all of your needs!

What business problems are you solving with the product? What benefits have you realized?

i-Sight allows us to capture and monitor Employee Relations investigations, medical accommodations and Data Privacy breach incidents in real-time (throughout the life cycle), ensuring all necessary tasks are completed appropriately throughout the process. Additionally, the solution allows us to retain necessary history and identify trends that we can now proactively address, preventing risk and ultimately saving the organization money.

i-Sight review by Dallin G.
Dallin G.
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"Customization is King"

What do you like best?

i-Sight has saved several of the pain points we had with our previous system. Through the customization options, we have a significantly more insight into our cases.

What do you dislike?

The email function is lacking and the reporting system isn't as user friendly as we would like.

What business problems are you solving with the product? What benefits have you realized?

At USANA, i-Sight is used as the case management system for all distributor compliance related cases. As our department has grown rapidly, we needed a system that could keep up. i-Sight provided us with the access and transparency we need to manage and analyze case work while ensuring the confidentiality necessary.

i-Sight review by Administrator
Administrator
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Verified Current User
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content

"i-Sight has been a great solution for us! "

What do you like best?

I greatly appreciate the flexibility of i-Sight. It has allowed us to merge several different solutions into one, gaining better business insights and streamlining how we collect information.

What do you dislike?

At this time there has been no features that I dislike.

What business problems are you solving with the product? What benefits have you realized?

i-Sight helps us collect information from our field based team members, and provides business insights based on that data that we collect. We can streamline the way we communicate data through workflows, set up reminders for triaging information and create better records of what actions were taken related to a specific incident.

i-Sight review by Sandra H.
Sandra H.
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"Ideal for small enterprise new to metrics"

What do you like best?

Simple tool for organizations expanding their reach in analytics. The team (while small) is attentive to changes and modifications needed along the way.

What do you dislike?

The implementation could be a little smoother- I have implemented many large scale products and if I did not have the experience to ask the questions I have.. I'm not sure of the outcomes.

What business problems are you solving with the product? What benefits have you realized?

Better tracking of employee relations and leave benefits. No longer need to remember a universal investigation format- we now have system based- continuity with nuances that are important to our cases.

i-Sight review by Administrator
Administrator
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content

"First year in use"

What do you like best?

It is fairly easy to customize. Easy to add fields or tags to the system. Also the system is easy to use in most aspects, The ease of adding cases allows for reduced work time and the ability to store letter templates in the system helps greatly. The reporting feature is very robust (although see below).

What do you dislike?

Yellowfin is an amazing reporting tool that is difficult to use. More training videos on Yellowfin would be helpful. I wish emails coming from i-sight could be masked to look like the email address of the user sending it so it comes from the institution email and not an i-sight email. The search function could be expanded.

What business problems are you solving with the product? What benefits have you realized?

Harassment and discrimination investigations.

i-Sight review by Scott B.
Scott B.
Validated Reviewer
Verified Current User
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content

"i-Sight is great"

What do you like best?

The ability to customize and scale the solution to meet our needs.

What do you dislike?

There is nothing we dislike about the product.

What business problems are you solving with the product? What benefits have you realized?

the tracking, storage and retrieval of employee relations data

i-Sight review by User
User
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Verified Current User
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content

"Efficiency and Flexibility"

What do you like best?

Integration with External bodies enable an efficient case management flow, and the reporting environment is dynamic and allows on-demand and specific data.

What do you dislike?

Nothing comes to mind - any issues we have had are dealt with quickly and professionally

What business problems are you solving with the product? What benefits have you realized?

Case management flows between different areas of the complaint resolution process

i-Sight review by Internal Consultant in Financial Services
Internal Consultant in Financial Services
Validated Reviewer
Review Source
content

"Purchase and Implementation of i-Sight."

What do you like best?

Solution is very user friendly. Customer control over minor customization if very useful.

What do you dislike?

Can't edit uploaded files in the solution itself. You need to download them, then edit and re-upload.

What business problems are you solving with the product? What benefits have you realized?

Fraud case management is required for our business. Increased user efficiency and better document management.

i-Sight review by User
User
Validated Reviewer
Review Source
content

"tech support"

What do you like best?

Tech support is available for troubleshooting and very helpful with questions and solutions to glitches.

What do you dislike?

There is nothing I would indicate as unsatisfactory

Recommendations to others considering the product

Improve reports and user friendly set up and modification of reports/custom

What business problems are you solving with the product? What benefits have you realized?

resolved problems as they occur quickly

i-Sight review by User in International Affairs
User in International Affairs
Validated Reviewer
Review Source
content

"It is a very useful software but can be made more user friendly "

What do you like best?

It is a very detailed software with multiple features and very secure

What do you dislike?

Not so user friendly. Some things require extra effort

What business problems are you solving with the product? What benefits have you realized?

I am using i-sight to maintain case file. It provides good storage space and is secure.

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