What do you like best?
Cognos is a powerful BI tool. It has been set up to be integrated with several of our existing databases to allow us one interface to pull data on demand, or send scheduled reports to university stakeholders. It has just enough needed to make the menus and layout easy to use, without overwhelming the users. I like the features that allow it to save reports on my own dashboard or to make available to other users on different campuses. This ensures we are using the same parameters when looking at data and cuts out repeat work from multiple departments. This has truly helped us run our programs and make decisions on real-time data instead of using manual data tracking as in the past.
What do you dislike?
Cognos is very selective with which browsers work best. For example, some browsers will not even let me log into the system, while other browsers let me log in, but do not allow me to write reports. I have only found one browser which will support Cognos all around, but unfortunately, it can be buggy at times. The filters freeze and I often get server timeout errors. This could all be related to our individual campus and where our data is housed, but it does inhibit my productivity at times. Other times it works just great. Really can be hit or miss.
What business problems are you solving with the product? What benefits have you realized?
We use Cognos to pull enrollment, demographics, grades, registration habits, academic standing, basically everything we need to know about our University. It allows us to collaborate, and remain consistent with our data over time. We are also able to work anywhere and have access to Cognos cloud.