IBM Control Desk provides user friendly self-service, automated service management, and seamlessly-integrated, best-practice based service desk capabilities.
Reduce help desk calls
The Service Catalog and Enterprise App Store allow end users to select available services and deploy approved software to their devices without help from IT staff.
Improve first call resolutions
IT practitioners benefit from best practice-based process automation capabilities, integrated knowledge and problem management, and visibility into asset, configuration, and change information.
Approximately 80% of organizations can lower business risk by using advanced impact analysis and automated change procedures to ensure integrity of existing infrastructure.