IBM Control Desk on Cloud

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3.5 out of 5 stars

Rapid expansion of information technology has transformed the way organizations create value. Yet as users and the infrastructure grow to take advantage of the automation and insights IT delivers, managing the resulting multivendor, multiplatform environment becomes an increasingly complex task. IBM® Control Desk provides the IT service management (ITSM) needed to simplify support of users and infrastructure. It reduces costs and increases satisfaction through user friendly self-service, automated service management and seamlessly-integrated, best-practice based service desk capabilities.

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What is IBM Control Desk on Cloud?

IBM Control Desk provides user friendly self-service, automated service management, and seamlessly-integrated, best-practice based service desk capabilities.

Reduce help desk calls
The Service Catalog and Enterprise App Store allow end users to select available services and deploy approved software to their devices without help from IT staff.

Improve first call resolutions
IT practitioners benefit from best practice-based process automation capabilities, integrated knowledge and problem management, and visibility into asset, configuration, and change information.

Reduce outages
Approximately 80% of organizations can lower business risk by using advanced impact analysis and automated change procedures to ensure integrity of existing infrastructure.

IBM Control Desk on Cloud Details Provided by: Mila K.

IBM Control Desk on Cloud Details Provided by: Mila Kantcheva

Marketing and strategy at IBM
Website
www.ibm.com

IBM Control Desk on Cloud Screenshots

About IBM Control Desk on Cloud

Vendor
IBM
Description
IBM offers a wide range of technology and consulting services; a broad portfolio of middleware for collaboration, predictive analytics, software development ...
Company Website
Year Founded
1911
Total Revenue (USD mm)
79919
HQ Location
Armonk, NY
Phone
1-866-277-7488
Ownership
NYSE: IBM
LinkedIn® Page
www.linkedin.com
Employees on LinkedIn®
564121
Twitter
@IBM
Twitter Followers
446243
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