IBM CPQ

IBM CPQ

(21)
3.7 out of 5 stars

IBM Sterling Configure, Price, Quote enables your sales team and channel partners to accurately configure, price, quote, and order complex products & services.

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IBM CPQ review by <span>Ivy B.</span>
Ivy B.
Validated Reviewer
Organic
Reviewed On

Sterling Order Management

What do you like best?

The program makes cancelling orders and modifying order charges a little simpler than other programs we use.

What do you dislike?

I dislike that the program is terribly slow, which can be a bit of a challenge when you have a customer on the phone. I also find that I have to close out of the program frequently and redo steps multiple times to get the program to work.

Recommendations to others considering the product

I would not recommend this particular software to a business, because of the level of difficult I've personally experienced trying to use it. I am unsure if it is due to the complexity of the software, but no one in our company seems to fully understand how the program works, and it can present major problems with cancelling special order sales. I have experienced extreme customer dissatisfaction while using this software.

What business problems are you solving with the product? What benefits have you realized?

It is a somewhat functional software for placing customer orders. I have not noticed many specific benefits to the Sterling software.

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IBM CPQ review by <span>Mary Thomas P.</span>
Mary Thomas P.
Validated Reviewer
Invitation from G2 Crowd
Reviewed On

Forward-thinking method for quicker sales

What do you like best?

IBM® CPQ has helped my team log sales for several new digital products we offer to advertisers. The main thing I like is that it is consistent with other IBM programs I've used - clean and simple. IBM has a sleek interface that I find relatively easy to use. IBM CPQ is a forward-thinking program that offers ways to track a client's success. There is also a useful price management module that is easy for all channels to access that help our business make the best decision for conducting further sales.

What do you dislike?

In the beginning, there was a noticeable lag when opening this program. It also slowed down other functions running at the same time. However, it seems like this issue is getting better and is rarely an issue anymore.

Recommendations to others considering the product

Experience with other IBM programs

What business problems are you solving with the product? What benefits have you realized?

IBM CPQ is helping us get to our goal of drastically shortening what was originally a lengthy sales cycle to a more concise and faster turning one. Some of the main benefits they've provided are: automated pricing and approval processes plus helping to deliver the products and services our customers need in a lot less time, and with more accuracy.

What CPQ solution do you use?

Thanks for letting us know!
IBM CPQ review by <span>Josh P.</span>
Josh P.
Validated Reviewer
Invitation from G2 Crowd
Reviewed On

The IBM CPQ application synchronizes your online sales and distribution channels.

What do you like best?

What i like about this program is that you can manage sales channels. You can also access a lot of different things from delivery details to how your clients success is doing.

What do you dislike?

What i dislike a little about this program is that there's not a lot going on for freelancers, but they make up for it in many different ways.

Recommendations to others considering the product

Manage sales channels

Coordinate distribution

Create user permissions

Scale your package

Fully centralized

View sales reports

Automatic synchronization

Mobile compatible

Manage sales quotes

Free upgrade quotations

What business problems are you solving with the product? What benefits have you realized?

Business problems? no more like i can handle everything! problem or no problem. The benefits? again i solve everything with this, at least when i was using it. I would use it again.

IBM CPQ review by Administrator in Marketing and Advertising
Administrator in Marketing and Advertising
Validated Reviewer
Organic
Reviewed On

CPQ review

What do you like best?

One of the main things that I love about this tool is the flexibility it gives to it pisses heaters by providing all different price tears no matter if you’re a small business or a large enterprise customer. It’s also very easy to use so there’s not too many complications with the tool itself. One other thing that makes it unique is the permission levels which make it easy for internal team is to communicate throughout the channels.

What do you dislike?

They deafly have some packing problems where the server and API crash, they do do a good job with resolving the issue though. Also from the customer side they could do a little bit of a better job on their training into

Recommendations to others considering the product

Remember that treating is super important when you first implement this product. If the proper training is not in place, you will have difficulties getting up and running in a proper fashion. This might have to do with the lack of customer support, but if you push them to help you with on boarding, I’m sure that you will have no problems With running the product.

What business problems are you solving with the product? What benefits have you realized?

Like I said earlier with the channel selling, you’re able to increase the revenue through optimizations, which of virtually lead to cost-reduction. Also one of the key features is the internal communications, this allows you to send messages more efficiently

IBM CPQ review by User in Marketing and Advertising
User in Marketing and Advertising
Validated Reviewer
Invitation from G2 Crowd
Reviewed On

Use the most for price quotes and proposals

What do you like best?

IBM cpw held representatives like myself, who are in the sales role, manage leads, and pricing quotes the best. I use other systems such a sales force for lead management, but I prefer to use ibm cpw for price quotes because sales force doesn’t give this option. Out of all the systems we use that offer s pricing module, IBM CPW is the only one I can use to generate a professional quote/ proposal , right from the same system where the pricing was generated from. This helps to save time, and gives a waaaayyy more professional proposal piece which is very important when tying to acquire new accounts.

What do you dislike?

I wouldn’t say I dislike anything, but I will say that I do prefer other systems over this one, as far as lead management is concerned. Also this system is very technical, and for all the other features it offers, it’s not very user friendly, which is why I only use it for two main functions; pricing, proposals.

Recommendations to others considering the product

Very technical software. Not for beginners

What business problems are you solving with the product? What benefits have you realized?

The main thing I use this system for is accurate pricing quotes and proposals. It saves time, and is more professional to use when trying to acquire new business.

IBM CPQ review by <span>Bharath J.</span>
Bharath J.
Validated Reviewer
Verified Current User
Invitation from G2 Crowd
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IBM Sterling CPQ

What do you like best?

The Builds are the best part in IBM Sterling CPQ. IBM Sterling Configure, Price, Quote (CPQ) Capabilities

With the help of the highly skilled implementation team from Lightwell, your company will benefit from numerous capabilities, including the following:

A product configurator that provides all of your sales channels a consistent means to build a product configuration with up-to-date product specifications and pricing. Whether your sales channel is your customer facing website, your call center, your sales team, or a strategic partner or reseller, you can present a single view of your product offerings to all channels, and have filtering criteria and security built around the product configurator.

A price management module that enables you to centralize the creation, change and communication of product pricing data. This module is highly customizable based on your business rules, and gives maximum flexibility to business users by providing a multitude of price levels by product and by customer. Also, price changes can be transmitted and sent easily, giving real time updated information to all channels when needed.

A catalog that allows you to deliver product information across the demand chain and manage all aspects of selling product parts.

What do you dislike?

ANT Scripting is the only thing that we have to learn

Recommendations to others considering the product

With a partner like IBM Sterling CPQ, you can be assured that your implementation will bring added benefit to your business.

What business problems are you solving with the product? What benefits have you realized?

Reduced costs and increased revenue by optimizing channel selling

Improved efficiency and reduced order errors by streamlining the selling process

Increased aftermarket business and revenue through more efficient management of product and service operations

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