IBM Digital Commerce

IBM Digital Commerce

3.7
(70)

IBM Digital Commerce allows your company to deliver a seamless, cross-channel shopping experience through relevant content, marketing and promotions.

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IBM Digital Commerce review by Guido S.
Guido S.
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"IBM Digital Commerce Review"

What do you like best?

I like best the Business tooling. It is very friendly and very powerful. Promotions. Marketing campaigns. coupons, catalog tools. SEO, payment integration with promotions. Powerful segmentation and placement of promotional content on the different sections of the site

What do you dislike?

To sometimes use more than 1 console to perform some admin tasks. But i understand they are being consolidated into one.

Recommendations to others considering the product

best business tooling in the market. headless (decoupled) front end. All interactions are thru rest services. Easy to work on front end by Jquery users. Excellent catalog tools. Excellent segmentation and marketing tools. Very friendly for business users but at the same time very powerful Like the ability to support all business models, B2C and B2B with the same tooling which cuts training time. Also that it is tightly integrated with a great OMS and cloud based cognitive offerings.

What business problems are you solving with the product? What benefits have you realized?

We are helping our customers have access to a world class commerce platform that supports both B2C and B2B. It is tightly coupled with the best OMS in the market today, IBM Sterling Order Management for a true Omni-channel experience. Also it is a platform that today supports the integration with cognitive tools to help practitioners make better and faster decisions. Also integrates with several other best of breed offerings for digital marketing and customer experience. I am also helping customers segment and better understand their customer and help them engage in meaningful interactions and increase customer retention.

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IBM Digital Commerce review by Mario J. P.
Mario J. P.
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"Reliable platform, but the front end forces customers to a rigid design"

What do you like best?

I think the catalog, promotions engine, and template builder are very intuitive. I also think IBM did a great job with their knowledge center. Whenever business stakeholders have questions, that KC is very powerful.

What do you dislike?

Advanced front end personalization can be tough on IBM WCS. For example, if we wanted to manually sort colors on the Product Detail Page unique to each product, we are unable to do so since the platform has a universal order of colors in that all products have to abide by the same order.

Recommendations to others considering the product

I would only use the catalog and do custom development for the front end so your business can have more flexibility for product enhancements

What business problems are you solving with the product? What benefits have you realized?

IBM is the eCommerce platform for our Fortune 500 website.

What E-Commerce Platforms solution do you use?

Thanks for letting us know!
IBM Digital Commerce review by Consultant in Internet
Consultant in Internet
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"Rich in features, Well Matured on eCommerce space"

What do you like best?

-IBM Websphere commerce exists for ages and its well matured eCommerce framework.

-Offers a full fledged features over the years which any of its competitors cant beat, especially its B2B capabilities.

-Developer friendly, easy to customize on most of the functionalities except DSL.

-Its info center has documentation on almost for everything.

-Its B2B and contract related features are one of the strong plus for it.

-Its B2C features set also fully competitive in the industry.

What do you dislike?

-Admin tasks are cumbersome (fix pack/feature pack upgrades)

-no proper documentations for installation/upgrades.

-Still uses old UI technologies.

-The data service layer customizations are not easy and straightforward.

Recommendations to others considering the product

-Admin tasks could be made easy to setup.

-Can use some new UI technologies.

-The data service layer customizations are not easy and straightforward so it can be improved.

What business problems are you solving with the product? What benefits have you realized?

-Various 3rd party integrations with IBM commerce

-Upgrades

-Customization & Enhancements.

IBM Digital Commerce review by Joubin R.
Joubin R.
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"The most power full Commerce System "

What do you like best?

IBM Digital Commerce is delivering from our point of view the best variaty of marketing, pricing and business functions. With IBM Precision Marketing your are able to set up more than 60 different Promotion types and all this is empeded in an dynamic framework to target and segment users. This can be done easiliy by the enduser.

The basket and checkout is able to handle complex proecesses and the order and contract framework is made to be fitting for nearly all circumstances.

What do you dislike?

Due all the possibiliities you need skilled persons, which are understanding complex business frameworks. But this is obvious.

What business problems are you solving with the product? What benefits have you realized?

Using it to sell through out all channels with one interaction platform.

IBM Digital Commerce review by Chanel T.
Chanel T.
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"IBM Digital Commerce is in a class of its own!"

What do you like best?

IBM Digital Commerce brings together best-in-class e-commerce, order management, pricing, quoting and configuration capabilities as well as web analytics to create an extended commerce platform.

What do you dislike?

The e-Marketing spots contain content associated with marketing activities to target customer segment - needs some improvement. The algorithm to set up the priority of each of the Web Activity with in eMarketing spot is little bit confusing.

What business problems are you solving with the product? What benefits have you realized?

Digital Commerce offers a sample store to help brands get to market quickly. You can add stores that are aimed at different audiences. For example, you can customize the experience for different brands or market segments. You can enable Digital Commerce with integrations for various payment, tax, social commerce, email, fraud check, and other ISV solutions.

IBM Digital Commerce review by User in Retail
User in Retail
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"Great features but poor in practice"

What do you like best?

Platform has some great features including personalisation, activities and promotions.

What do you dislike?

Far too complicated process to enable personalisation. Adding assets to content is laborious. Getting content onto page is complex and not very user friendly.

Terminology differences between different parts of digital commerce adds to confusion. Looks like different parts of platform were written by different teams.

Uploading assets can only be done if using an old version of a browser. User interface only works if using a different browser.

Dynamic population of categories by product attributes are not possible.

Little to no plugins for external marketing and analytics solutions (PayPal, Groupon, Shopping feeds, Amazon etc).

No user login identity saved against changes to settings. No rollback to previous historical points.

Just not very user friendly!

Recommendations to others considering the product

Consider what you want from an e-commerce platform before considering IBM Digital Commerce.

Digital Commerce has lots of great features but it's awful user interface makes using many of the features very painful and in no way intuitive.

What business problems are you solving with the product? What benefits have you realized?

We have a transactional website.

IBM Digital Commerce review by Dhaval S.
Dhaval S.
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"Easy to manage, versatile features and comes with great DB schema platform for eCommerce solution!!!"

What do you like best?

1. Provisioning up a storefront is relatively quick and painless. IBM provides "starter stores", which can be installed, re-configured and extended upon.

2. The custom WCF tags allow for us to convert a java object into JSON.

3. Very minimum time and effort to bring up a brand new site.

4. Created site is scalable and powerful to support high transaction volumes.

5. The SVC architecture, which makes it simple to learn concepts for new employees and it is reliable

6. Underlying structure is well thought out.

7. The management center is easy to use, lots of versatile features.

8. The product can address e-commerce business requirements of small firms to Fortune 100 firms.

9. It is easy to integrate into our clients other business systems. It has impressive Cross-Channel selling capabilities for Retailers.

10. It is a platform that our clients deploy and continue to build on top of to address evolving/growing e-commerce business requirements and initiatives.

11. I like that the stack is provided and fairly ridged.

12. I really like how the platform is built as an OOTB solution businesses can implement. IBM Websphere Commerce supports B2C and B2B business models; in addition, extended sites allow different front end customization using the same assets and business logic.

13. I like that the DB schema makes sense. A lot of times, I'm not sure what table something is stored in, and I immediately try the right one. I also like the REST support features. A lot of our front-end work calls RESTful web services.

What do you dislike?

1. The server loading times is terrible. It also seems clunky when trying to debug. Sometimes it works great and other times, it has big issues causing me to have to restart my server (which as previously mentioned, takes a long while).

2. Ability to not plug into non relational database's

3. Site stability and scalability related problem.

4. Setting up a WCS environment is very tedious.

5. High licensing costs,limiting the ability to obtain high market share.

6. It is a complex platform that serves enterprise level customers; difficult for small businesses to use and support.

7. I dislike how some features are obviously antiquated an unnecessarily complex and counter-intuitive.

8. A lot of the documentation is very verbose. It would be nice if there were some quick start articles to help.

9. I don't believe IBM as yet figured out the SaaS licencing model. The solution is strong technically, but the pricing doesn't work for most of my clients.

10. I believe IBM could do a better job integrating WebSphere Commerce and WebSphere Portal. The two products provide an excellent user experience, but the out-of-the-box integration is weak.

Recommendations to others considering the product

If you are in the process of vetting eCommerce platforms, I highly recommend you investigate IBM WebSphere Commerce as an option.

While I have listed several disadvantages around the implementation, they can be mitigated through leveraging IBM and their business partners.

You will need to evaluate how much customization and extension is needed to meet your requirements.

What business problems are you solving with the product? What benefits have you realized?

1. we are solving a current problem of shipping from store to home, we have realized that wcs helps make this task easier through the uses of access beans

2. We have a full online commerce site. The benefit of WebSphere Commerce is that we get a scaffold out-of-the-box with not a lot of leg work. This allows us to start the important development code first.

3. Site stability and scalability related problem.

IBM Digital Commerce review by Dipanwita R.
Dipanwita R.
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Verified Current User
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"IBM Websphere Commerce - the best in the world of digital commerce"

What do you like best?

One outstanding feature of IBM WebSphere commerce is the promotion engine. It helps in accurate marketing initiatives and dynamic market segmentation based on the insights gained from behavioral traits of shoppers. End users can also set up promotion and segmentation rules simply using drag and drop features of the component icons.

Both B-T-C and B-T-B components are housed in a single starter store template, which is a great feature for companies with both B-T-C and B-T-B market. The template is enhanced with new capabilities that support custom development and integration with other third party systems.

What do you dislike?

The product information management feature is somewhat primitive and it needs enhancement to make it attractive. The template for User Interface coding could be improved to provide the developers ease of use.

Recommendations to others considering the product

Great software. Its in the same league as Oracle ATG and SAP Hibris. I would say go for IBM Webshere Commerce as its really easy to use and has the functionality to support industry best practices. The support provided by IBM is great.

What business problems are you solving with the product? What benefits have you realized?

We are a large FMCG company and we are running our business through web portal. Our inventory are decentralized and located in strategic locations. Running our business through IBM web sphere helped us in reducing operational cost of call centers and stores as well as better order fulfillment rates and reduced inventory holding costs

IBM Digital Commerce review by User in Information Technology and Services
User in Information Technology and Services
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"Reliable Platform"

What do you like best?

I think the catalog, promotions engine, and template builder are very intuitive. It is very friendly and very. Powerful segmentation and placement of promotional content on the different sections of the site powerful.

What do you dislike?

To sometimes use more than 1 console to perform some admin tasks. Except that it works like a charm.

Recommendations to others considering the product

Use the catalog and do custom development for the front end so your business can have more flexibility for product enhancements

What business problems are you solving with the product? What benefits have you realized?

It is a platform that today supports the integration with cognitive tools to help practitioners make better and faster decisions. Also integrates with several other best of breed offerings for digital marketing and customer experience. I am also helping customers segment and better understand their customer and help them engage in meaningful interactions and increase customer retention.

IBM Digital Commerce review by User in Telecommunications
User in Telecommunications
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"IBM Websphere Commerce - Truly scalable if you do it right."

What do you like best?

I love the amount of versatility this product provides. Our business site makes use of the both AURORA B2B and B2C sites, which works seamlessly together.

Customization is another strong point of this product.

Promotion engine and analytic on the Commerce Insights tells its going in the right direction.

What do you dislike?

Having to use windows for toolkit is a problem. Linux compatibility for toolkit will be very nice to have.

WAS server is very slow at times. Debugging gets very sluggish and slow because of it.

Recommendations to others considering the product

Invest your time to setup and customize commerce. It will pay up for it in the long run,

What business problems are you solving with the product? What benefits have you realized?

Starting from a small e commerce website, my company invested in to Websphere commerce. As our customers grew, this product scaled with no issues.

Just make sure your customizations are done right. If you spend time and effort on this product, you will definitely reap the exponential benefits in the future.

IBM Digital Commerce review by Roward J. V.
Roward J. V.
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"get a complete experience buying for the customer"

What do you like best?

The way to get the customer its easy and for that they come back shortly after

What do you dislike?

There would be a more dinamic way to get to the call center because one time was hung up about 20 mins

Recommendations to others considering the product

IBM Digital Commerce gives you the speed and flexibility to keep pace with rapidly changing customer preferences and markets, and leverages Watson with artificial intelligence to personalize engagement and deliver insights about your customers and business.

What business problems are you solving with the product? What benefits have you realized?

Could engage buyers as individuals, there are many tools built for the buisness user and the flexibility and scalability in the cloud

IBM Digital Commerce review by Anuj R.
Anuj R.
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"Developer Focus"

What do you like best?

With Websphere v9 the procut is begining to fix a large of the issues with deployment and installation, but as found by myself and others in different companies the product is still unfinished, untested, and is missing confguration options within the Docker contaienrs for support.

What do you dislike?

The websphere prodcut still riles on RAD, does not allow modern developer coding practices , standards and life cycles. The difficulty of use is extermely high and the tools provided for development are very unstable.

What business problems are you solving with the product? What benefits have you realized?

Sale of parts and accessories.

IBM Digital Commerce review by User in Health, Wellness and Fitness
User in Health, Wellness and Fitness
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"Difficult for a typical business user trying to manage the store"

What do you like best?

There are a lot of options to customize content spots, layouts, e-marketing activities. There are built in segment options and promotions.

What do you dislike?

With an abundance of options comes a busy and unintuitive interface, slow load and save times, a slow preview experience. It's extremely difficult to be agile and make quick changes to your shop.

Recommendations to others considering the product

Go elsewhere, unless you have a business resource that is well-trained and dedicated to managing content on the platform 100% of their time.

What business problems are you solving with the product? What benefits have you realized?

We're trying to encourage repeat customers and would like to introduce features like Subscribe and Save and recurring orders, better predictive intelligence. We haven't really seen many benefits to this platform.

IBM Digital Commerce review by Roman T.
Roman T.
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"Robust plattform por B2C & B2B initiatives "

What do you like best?

Presicion Marketing capabilities, promotions engine, open standards support

What do you dislike?

Working with the front-end development of Websphere commerce in Aurora starter store is hard.

What business problems are you solving with the product? What benefits have you realized?

We can support diferentes B2C stores & B2B stores of our clients in the same platform,

IBM Digital Commerce review by Ricardo G.
Ricardo G.
Validated Reviewer
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"We are using 'websphere commerce for our retail/omnichannel strategy"

What do you like best?

We rely on IBMs quality and experience. Also we know it is possible to increase our capacity with IBM products.

What do you dislike?

The information available (aside if the knowkedge center) is not enough for our employees to auto learn on how to use the platform.

Very har d to implement with preexisting systems.

Code Implementing partners are reducen in Mexico.

What business problems are you solving with the product? What benefits have you realized?

Online store and omnichannel orchestration.

IBM Digital Commerce review by Brian B.
Brian B.
Validated Reviewer
Review Source

"IBM WebSphere Commerce Product Review"

What do you like best?

Although not a WYSIWYG platform, it's SKU management with regards to product management is very robust.

What do you dislike?

1.) The lack of intuitive behaviors that seem logical to multiple users, which aren't available.

For e.g. In some sections there is "Drag & Drop" functionality, but in other sections where that functionality would make sense, that feature is disabled.

2.) Planned activities, for example, promotions or marketing changes that need to be placed on a timer for launch and de-activation, can be very cumbersome to set up.

3.) For the internationalization, you can update a banner for a French language site for example, but you cannot link it to another page, for example, it can only link to the page of the English Language site.

Although, I'm a power-user, team members struggle with these tasks, which should be basic.

Recommendations to others considering the product

Make sure that you not think of immediate business goals, but also long-term goals, which is a true litmus test to the scalability of the product.

Position your needs with competitors that you look up to with regards to their strategy and benchmark your site with regards to your expectations of this platform.

What business problems are you solving with the product? What benefits have you realized?

With this platform, we're solving creative, business and technical needs that ultimately leads to customer convergence.

1.) We're setting up campaigns, whether online or a part of a larger CRM strategy. Tracking these campaigns using analytics.

2.) Managing landing page content and brand landing page.

IBM Digital Commerce review by Travis G.
Travis G.
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"Complex Enterprise level solution"

What do you like best?

IBM offers a complete solution with multiple solutions that combine to offer a complete enterprise commerce offering.

What do you dislike?

Expensive. Complex. Not suited for SMB. OOTB is not useable and needs customization.

Recommendations to others considering the product

Consider Smart Merchandiser or Mobiecom as enhancements.

What business problems are you solving with the product? What benefits have you realized?

We have customized to allow marketplace functionality which supports our business model.

IBM Digital Commerce review by User
User
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"Helpful tool withs lots of advantages for the business"

What do you like best?

The application is user-friendly, the employees can learn very fast how to use it and it brings lots of advantages to the business by gaining time, speed and knowledge in processing the transactions.

What do you dislike?

There could be more tutorials (videos) on what other options are available to the user, that they would not be able to know forehand.

What business problems are you solving with the product? What benefits have you realized?

By using this tool, we are able to reach more customers, process payments faster and manage our inventory better.

IBM Digital Commerce review by Consultant in Information Technology and Services
Consultant in Information Technology and Services
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"A mammoth product that offers lots of features which brings a lot of complexities."

What do you like best?

The Out Of the Box functionality if very complete.

What do you dislike?

You have to follow IBM's methodologies to do customizations. Product update cycles for the software stack are long (ie. - at most once every 2 years).

Recommendations to others considering the product

This is not a bleeding/breaking edge technology stack and the technologies can change immensely between versions.

What business problems are you solving with the product? What benefits have you realized?

We were able to launch multiple web site stores and achieve scalability to meet customer demands.

IBM Digital Commerce review by Christina H.
Christina H.
Validated Reviewer
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"IBM commerce software"

What do you like best?

I like that it is dependable and easy to navigate for the customers. It also provides a ecommerce platform for B2C and B2B business models.

What do you dislike?

At times it seems a little slow and out of date.

What business problems are you solving with the product? What benefits have you realized?

The customers have a great shopping experience.

IBM Digital Commerce review by Bob R.
Bob R.
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Verified Current User
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Business partner of the vendor or vendor's competitor, not included in G2 Crowd scores.

"A platform that can grow and scale with your business's E-Commerce needs"

What do you like best?

The product can address e-commerce business requirements of small firms to Fortune 100 firms. It is easy to integrate into our clients other business systems. It has impressive Cross-Channel selling capabilities for Retailers. It is a platform that our clients deploy and continue to build on top of to address evolving/growing e-commerce business requirements and initiatives.

What do you dislike?

I don't believe IBM as yet figured out the SaaS licencing model. The solution is strong technically, but the pricing doesn't work for most of my clients.

I believe IBM could do a better job integrating WebSphere Commerce and WebSphere Portal. The two products provide an excellent user experience, but the out-of-the-box integration is weak.

Recommendations to others considering the product

1) Make sure that the business (sales/marketing) and IT are working joining in the e-commerce platform selection process.

2) Try to understand and map our your 3-5 roadmap of e-commerce business requirements. Don't select a platform based on your immediate needs.

What business problems are you solving with the product? What benefits have you realized?

Majority of our clients are Retail, so the WebSphere Commerce solution delivers increase revenue from their online channel. We have also seen increased revenue in their stores driven by their online e-commerce site (ie. buy online/pickup in store and other campaigns).

The built-in marketing campaigns tools have proven to drive revenue.

IBM Digital Commerce review by Paul W.
Paul W.
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Verified Current User
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"Used for around 5 years. Makes life easier!"

What do you like best?

I like that the DB schema makes sense. A lot of times, I'm not sure what table something is stored in, and I immediately try the right one. I also like the REST support features. A lot of our front-end work calls RESTful web services. The custom WCF tags allow for us to convert a java object into JSON. That's VERY nice.

What do you dislike?

The server loading times are HORRENDOUS! It also seems clunky when trying to debug. Sometimes it works great and other times, it has big issues causing me to have to restart my server (which as previously mentioned, takes a long while).

Recommendations to others considering the product

I would refer them to the path we took for REST.

What business problems are you solving with the product? What benefits have you realized?

We have a full online commerce site. The benefit of WebSphere Commerce is that we get a scaffold out-of-the-box with not a lot of leg work. This allows us to start the important development code first.

IBM Digital Commerce review by Alysson Franklin M.
Alysson Franklin M.
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"A good start if you are considering to move your business to Cloud (or simply start one)"

What do you like best?

The idea into have all Commerce suite on cloud is amazing and the automatic updates are something with a great value proposition.

What do you dislike?

The product needs to evolve and create a seamless experience for the store associate/manager.

What business problems are you solving with the product? What benefits have you realized?

Deliver an ecommerce implementation faster than regular onprem IBM Commerce Solutions.

IBM Digital Commerce review by Shiv S.
Shiv S.
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"great product"

What do you like best?

It is an easy to install, administer and use and also provides great experience across platforms

What do you dislike?

it would be great if this product could be supported on the latest version of SQL server

What business problems are you solving with the product? What benefits have you realized?

use this t promote products across digital platforms to provide insights on transactions as well as customers

IBM Digital Commerce review by User in Non-Profit Organization Management
User in Non-Profit Organization Management
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"Lotus Notes"

What do you like best?

Emails were easy to access, a lot of information I needed for my company was easily accessible on this program.

What do you dislike?

The program constbelt crashed. At times I would have to shut down my entire computer and restart it just to be able to log back in.

What business problems are you solving with the product? What benefits have you realized?

IBM Lotus Notes was used primary for emails. We have since moved to Microsoft Outlook because there were too many issues with the IBM program.

IBM Digital Commerce review by Philippe H.
Philippe H.
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Business partner of the vendor or vendor's competitor, not included in G2 Crowd scores.

"Websphere commerce review"

What do you like best?

Websphere is probably the most complete ecommerce platform to date. It both fits b2b and B2b2c needs and provide a very complete environment that covers most of anyone needs. It also provide an out of the box best of breed shop named "aurora" that can help build sites quickly, based on the best practices issued from their R&D. It's fast, reliable and definitely up to date regarding the modern commerce online.

The most awesome feature, up to me, is most likely the "precision marketing tool" that can personnalise a page for each and every customer, allowing a commoner (non technical person) to create intelligent surfing paths and personnalisation extremely easily, very impressive and quite unique.

The integration to third party tools is okay but the catalog of IBM software covers also pretty much all extra needs you can think about, PIM, DOM (order managements), tealeaf, etc.

What do you dislike?

The installation is very complexe, with intricate dependencies that makes the deployment quite painful. Some of the components are "home" made kitchen rather than opensource versions, which nowadays doesn't make much sense. Also, IBM projects are often a bit complexe to handle when it comes to heavy customisation.

Recommendations to others considering the product

IBM projects are not light, that said, one must not stay on the classical idea of an outdated, full of dust, product, able to scale at crazy prices and bringing together a herd of side products. The actual Aurora default shop is a perfectly thought and complete one, allowing project leaders to quietly step from one need to another. The product can match pretty much all needs.

What business problems are you solving with the product? What benefits have you realized?

The omni channel is fully supported and well implemented, the tools used to customise the contents to every and all clients is brilliant, allowing for better conversion rate and more precise guidances of the visitors.

IBM Digital Commerce review by Consultant in Information Technology and Services
Consultant in Information Technology and Services
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Business partner of the vendor or vendor's competitor, not included in G2 Crowd scores.

"Developer Performance evaluation"

What do you like best?

Constant evolving of software to accommodate the latest in consumer feedback. Every feature we have discussed adding in our monthly tech meetings have been included in the future releases. The new search features added have been extremely comprehensive and useful ito fit the extreme customization needs of various clients and customers.

What do you dislike?

Glut of different user interfaces and dependence on Internet Explorer. The selection of administrations tools available to professionals to manipulate data quickly and in real time to production are outdated and clunky. They have performance and scalability issues. They are also on Internet Explorer, which is not reliable and known to crash often. This has forced in house developers to customize and build our own tools that manipulate and upgrade in real time to prod servers that are more reliable. Unfortunately, this also depends on existing out dated administrative tools

Recommendations to others considering the product

Enterprise is the most eficient edition, with full range of features and integrates well with other products

What business problems are you solving with the product? What benefits have you realized?

Still customizing search. We are constantly evolving to match consumer needs, therefore we encounter countless problems that the customer requires. Anything new that the client has encountered with other products online, we are required to integrate fast and develop a competing product. We have so far managed to do that with IBM websphere commerce, but some customizations and out of box developments have been necessary, which Websphere Commerce should include in teh future. The benefits include ease of use.

IBM Digital Commerce review by pragya  s.
pragya s.
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"good inclusion of cognitive capabilities"

What do you like best?

end to end to platform for b2b or b2b, personlization, content mgmt

What do you dislike?

licensng cost is too high. high level of customization

What business problems are you solving with the product? What benefits have you realized?

order management

IBM Digital Commerce review by Christina S.
Christina S.
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"Very user friendly"

What do you like best?

The fact that it is plain and easy to use.

What do you dislike?

There should be more uses or ways to get to certain areas.

What business problems are you solving with the product? What benefits have you realized?

Helps keep organized

IBM Digital Commerce review by Consultant in Information Technology and Services
Consultant in Information Technology and Services
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Verified Current User
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Business partner of the vendor or vendor's competitor, not included in G2 Crowd scores.

"The 10,000lb. Gorilla"

What do you like best?

I really like the CMC for business users. Of all eCommerce Web Platforms that I have worked on, the CMC offers the best experience for business users. The UI is very user-friendly and the overall functionality that is exposed to business users through the tooling is very good.

What do you dislike?

The lack of a robust content management system is lacking. WWCM is not a very strong CMS. I often times worked on projects that leveraged Alfresco because the capabilities within WWCM were not strong enough.

What business problems are you solving with the product? What benefits have you realized?

Primarily trying to solve the problem of scalability. Most of the clients that I have worked on, have had issues where their current platforms were unable to support their growth and expansion within their online channels. The biggest benefits realized have been around business user management of the site.

IBM Digital Commerce review by User in Automotive
User in Automotive
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"Decent Commerce Solution"

What do you like best?

Scalability and flexibility.

Scalability because you can enable multiple features across unique modules, bringing the most popular eCommerce site features you usually need in your storefront.

Flexibility because it can tie into a complex backend.

What do you dislike?

The app suite is quite heavy and recycling the server takes a hot second.

The service layer adds a level of complexity that requires a development team a few days to get acquainted with. Luckily there's quite a bit of documentation available.

What business problems are you solving with the product? What benefits have you realized?

Electronic ordering / part replacement. Navigation for users is simple which increases user satisfaction.

IBM Digital Commerce review by Jeff P.
Jeff P.
Validated Reviewer
Verified Current User
Review Source

"Managing our end customer experience & setup's."

What do you like best?

IBM Websphere is extremely flexible on how it can integrate with our back end system. We are able to create a better customer experience due to the software.

What do you dislike?

IBM Websphere has a ton of features - which can sometime be overwhelming. Training is a must to make sure you get the things done.

Recommendations to others considering the product

Make sure you get training from someone very knowledgeable.

What business problems are you solving with the product? What benefits have you realized?

24/7 access to our customers for electronic ordering. Flexible displays and features to make navigation easy and customer satisfaction high.

IBM Digital Commerce review by Emma P.
Emma P.
Validated Reviewer
Review Source

"Easy to use"

What do you like best?

many helpful features, easy to use with the proper instruction

What do you dislike?

some features may be hard to use at full advantage

What business problems are you solving with the product? What benefits have you realized?

benefits of communication

IBM Digital Commerce review by Roger T.
Roger T.
Validated Reviewer
Verified Current User
Review Source

"A powerful, flexible eCommerce engine for mid to large-sized enterpises"

What do you like best?

The scalability and configurability of the product allows a wide range os use cases.

What do you dislike?

The administration and business user interfaces are sometimes clunky, only support IE browsers, and have a steep learning curve.

Recommendations to others considering the product

Find a good integrator who will work to build your infrastructure and your site, train your business users appropriately, and provide ongoing support as needed!

What business problems are you solving with the product? What benefits have you realized?

WebSphere Commerce allows B2B and B2C storefronts to be stood up on a relatively short timeline. The stability of a multi-node deployment allows for high uptime.

IBM Digital Commerce review by User in Apparel & Fashion
User in Apparel & Fashion
Validated Reviewer
Review Source

"Quick response time, easy to install. "

What do you like best?

When we have issues with them, they are quick to respond and give us solutions to fix the issues.

What do you dislike?

The issues. Two of our registers for some reason short each other out every year. Not sure the reason though.

What business problems are you solving with the product? What benefits have you realized?

Ease of helping our customers find and purchase what they are looking for

IBM Digital Commerce review by veera c.
veera c.
Validated Reviewer
Verified Current User
Review Source
Business partner of the vendor or vendor's competitor, not included in G2 Crowd scores.

"Business user friendly"

What do you like best?

Tooling provided to business users and easy with which they can work out IT support team. work spaces really help business in updating the changes.

What do you dislike?

Frequently changing architecture and making developers life a hell. I would like better documentation.

Recommendations to others considering the product

Tools are great unless you make easy for developers I don't think this tool will succeed. Most of the developers don't know what is inside

What business problems are you solving with the product? What benefits have you realized?

It is very easy to integrate commerce with other payment systems because of plugins.

IBM Digital Commerce review by Pradeep Kumar B.
Pradeep Kumar B.
Validated Reviewer
Verified Current User
Review Source
Business partner of the vendor or vendor's competitor, not included in G2 Crowd scores.

"Senior Technical Consultant"

What do you like best?

Easy to publish complex retail business models. websphere commerce provided direct integration with sterling OMS which is smooth integration and it provided integration features with other OMS tools.

What do you dislike?

Not pretty good on mobile space like other tools. IBM should agressive on enhancing WC competing other products that are occupying the retail space.

Recommendations to others considering the product

On time support from IBM. Overall features.

What business problems are you solving with the product? What benefits have you realized?

Integration with SAP,OMS. Integration is very flexible and WC has provided the request responses for all the major transactions

IBM Digital Commerce review by Richard S.
Richard S.
Validated Reviewer
Verified Current User
Review Source

"6 years and counting using Websphere"

What do you like best?

I like the easy of use other programs I have notice have been alittle more difficult.

What do you dislike?

Wish there was better linking up with older IBM programs for pricing and inventory

What business problems are you solving with the product? What benefits have you realized?

Giving ease of use to our customers by the editing of our B2B website and giving them a functioning website. It easy to update once the site is made and is easy to maintain with the information inputted.

IBM Digital Commerce review by michel B.
michel B.
Validated Reviewer
Review Source

"old solution"

What do you like best?

The integration with

the portal

What do you dislike?

Cumbersome .

Lack of true inegration

What business problems are you solving with the product? What benefits have you realized?

nothing pqrticuqr

IBM Digital Commerce review by User in Retail
User in Retail
Validated Reviewer
Review Source

"Only machines I've ever worked with"

What do you like best?

Theyre the only machines, to my knowledge I've ever worked with. System seems reliable and very well managed.

What do you dislike?

The systems would occasionally have bugs or mess ups which would slow down business and cause irate customers.

What business problems are you solving with the product? What benefits have you realized?

It makes the work days seem a lot smoother and easier.

IBM Digital Commerce review by Irfaan B.
Irfaan B.
Validated Reviewer
Verified Current User
Review Source
Business partner of the vendor or vendor's competitor, not included in G2 Crowd scores.

"OOTB Solution for B2C and B2B business models"

What do you like best?

I really like how the platform is built as an OOTB solution businesses can implement. IBM Websphere Commerce supports B2C and B2B business models; in addition, extended sites allow different front end customization using the same assets and business logic.

What do you dislike?

It is a complex platform that serves enterprise level customers; difficult for small businesses to use and support.

What business problems are you solving with the product? What benefits have you realized?

Integration with third party software.

IBM Digital Commerce review by Consultant in Information Technology and Services
Consultant in Information Technology and Services
Validated Reviewer
Verified Current User
Review Source

"Very versatile and powerful commerce platfom for mid to large sized enterprises"

What do you like best?

The scalability and various configuration of the product allows a wide range of e-commerce site features. It provides storefront to begin with so it helps speeding up development.

What do you dislike?

Moving forward with version 7 this solution is becoming more complex. IBM introduced data service layer to access data which is more complex to understand and use. Overall this solution takes sometime to be familiarize with.

Recommendations to others considering the product

Very power packed with features and offers versatile solutions to real commerce needs. However users may have to pay higher cost.

What business problems are you solving with the product? What benefits have you realized?

It has good tools for site management and administration. Some companies have developed custom merchandise solutions too which are really convenience.

IBM Digital Commerce review by User in Retail
User in Retail
Validated Reviewer
Review Source

"IBM Digital Commerce"

What do you like best?

What I like best about the IBM Digital Commerce is the efficiency and ease when using this tool.

What do you dislike?

Presently, there is nothing to my knowledge that I don't like.

What business problems are you solving with the product? What benefits have you realized?

IBM Digital Commerce helped us realize how useful a tool such as this is in our day to day work.

IBM Digital Commerce review by Consultant in Information Technology and Services
Consultant in Information Technology and Services
Validated Reviewer
Verified Current User
Review Source
Business partner of the vendor or vendor's competitor, not included in G2 Crowd scores.

"WCS Tool great for any business that sells products Consumers and business"

What do you like best?

Store Features-Catalog Management , CTO, Promotions, Shipping and Integration API's, Integration with affiliate marketing , SEO , A/B testing , EASE Upgrade from older version to newer versions .

Search , Faceted search futures, My Account Features, Commands for integrating validation tools like Address Verification , Payment and Tax Integration

What do you dislike?

Inter -Dependencies with product tables , Complexity train the Junior Development resources, Affordability by small business community , Performance of the some features

Recommendations to others considering the product

Great Tool to reach market and minimize your research efforts

What business problems are you solving with the product? What benefits have you realized?

Solution Architecture and Performance , have minimized the IT Operations budgets by implementing the WCS.

IBM Digital Commerce review by User in Information Technology and Services
User in Information Technology and Services
Validated Reviewer
Verified Current User
Review Source

"Versatile and easy to manage solution for enterprises"

What do you like best?

The scalability of solution and configuration between modules allows wide range of e-commerce site features. Offering of storefront in beginning makes development easy.

What do you dislike?

In version 7 of WebSphere Commerce, it is more time consuming for develpers. Due to newly introduced service layer, it is becoming complex to develop new features.

Recommendations to others considering the product

Very feature packed solution but it may be little costly for small organizations. Cloud offerings or SaaS model can hep them.

What business problems are you solving with the product? What benefits have you realized?

Thrid party marchendising solutions makes life easy for merchandisers. WebSphere commerce offers many admin tools to manage site and.

IBM Digital Commerce review by Internal Consultant in Religious Institutions
Internal Consultant in Religious Institutions
Validated Reviewer
Verified Current User
Review Source

"I am mainly a front-end developer working on an e-commerce solution for a non-profit organization."

What do you like best?

I like that the stack is provided and fairly ridged.

What do you dislike?

I dislike how some features are obviously antiquated an unnecessarily complex and counter-intuitive.

Recommendations to others considering the product

I recommend being able to look past certain implementations and design choices and instead focus on just getting the immediate tasks done. Sometimes it's better to not try and fix something that's been working a certain way for an apparent long time.

What business problems are you solving with the product? What benefits have you realized?

The goal for our customer is to deliver products to church members throughout the world. I believe having support as necessary and smart consultants offer the biggest benefits to a Commerce-based solution.

IBM Digital Commerce review by Internal Consultant in Marketing and Advertising
Internal Consultant in Marketing and Advertising
Validated Reviewer
Review Source

"Plenty capable of supporting complex B2B and B2C requirements"

What do you like best?

Plenty of "lego bricks" that can be assembled to support complex requirements. Good partner ecosystem both for development resources and for adding complementary software capabilities.

What do you dislike?

Complex and is somewhat slow to embrace new technology. The continued use of Dojo would be case in point.

What business problems are you solving with the product? What benefits have you realized?

Enabling multiple sales channels via a single implementation.

IBM Digital Commerce review by User in Hospital & Health Care
User in Hospital & Health Care
Validated Reviewer
Review Source

"Love"

What do you like best?

I absolutely love the IBM platform. So fast and easy to use!

What do you dislike?

Sometimes its a difficult process to over ride things.

Recommendations to others considering the product

Great product! No problems!

What business problems are you solving with the product? What benefits have you realized?

Bussiness is so much faster and smooth. So much easier to see sales, profits, ect.

IBM Digital Commerce review by Raghu K.
Raghu K.
Validated Reviewer
Verified Current User
Review Source

"eCommerce Front end for order capture and integrate with back end systems order management systems. "

What do you like best?

eCommerce Front end for order capture. Customization and configurable per requirement. Easy admistration with few skills needed

What do you dislike?

Complex and high technical skills required

Recommendations to others considering the product

eCommerce Front end for order capture

What business problems are you solving with the product? What benefits have you realized?

eCommerce Front end for order capture and integrate with back end systems order management systems.

IBM Digital Commerce review by Craig F.
Craig F.
Validated Reviewer
Verified Current User
Review Source

"IBM Websphere Commerce Review"

What do you like best?

It is easily adaptable to various environments and business models.

What do you dislike?

It's a very large and complex product and can be hard to manage.

What business problems are you solving with the product? What benefits have you realized?

We are building commerce web sites for each college bookstore we manage. Websphere has allowed us to easily create and manage over 1000 e-commerce sites.

IBM Digital Commerce review by Joel O.
Joel O.
Validated Reviewer
Verified Current User
Review Source
Business partner of the vendor or vendor's competitor, not included in G2 Crowd scores.

"Good eCommerce Platform"

What do you like best?

It's running on WebSphere App Server, so it is fully scalable.

What do you dislike?

It's not as feature rich as others ecommerce platform.

What business problems are you solving with the product? What benefits have you realized?

Performance of previous ecommerce platform is bad, especially during the holiday. We were able to scale the server up once we switched to WebSphere Commerce.

IBM Digital Commerce review by User
User
Validated Reviewer
Review Source

"Would recommend for business "

What do you like best?

I like how I’m able to process payments and provide my business what it needs with minimal problems

What do you dislike?

I’m not recommending when compared to other commerce options due to price

What business problems are you solving with the product? What benefits have you realized?

Expanding online presence and boosting customer base

IBM Digital Commerce review by User
User
Validated Reviewer
Review Source

"Effective Register Management"

What do you like best?

This product is designed well for register use and computer systems processing. It allows our stores to easily access data and ring purchases.

What do you dislike?

There isn't anything I dislike. overall it is a great product.

What business problems are you solving with the product? What benefits have you realized?

Data compelation and sales

IBM Digital Commerce review by User in Marketing and Advertising
User in Marketing and Advertising
Validated Reviewer
Review Source

"WebSphere Commerce"

What do you like best?

Easy to launch a site and can be customized as per requirements.

What do you dislike?

I didn't find anything wrong, also its evolving.

What business problems are you solving with the product? What benefits have you realized?

ECommerce problems, customization can be done easily if have good knowledge of this framework. Documentation is good.

IBM Digital Commerce review by Consultant in Consumer Electronics
Consultant in Consumer Electronics
Validated Reviewer
Verified Current User
Review Source
Business partner of the vendor or vendor's competitor, not included in G2 Crowd scores.

"Commerce Developer"

What do you like best?

I really like how it works. lots of out of box feature. It saves us lots of time when developing customization features.

What do you dislike?

sometimes it is hard to do customization. We need to follow what it is currently doing and can't modify the code easily. Info center search can also be improved. It is currently

Recommendations to others considering the product

good

What business problems are you solving with the product? What benefits have you realized?

customization. Some times it is really hard to do customization. We can't really change out of box code because it is already there.

IBM Digital Commerce review by Brock C.
Brock C.
Validated Reviewer
Verified Current User
Review Source

"QA Engineer"

What do you like best?

How simple it is to integrate Commerce into our system

What do you dislike?

I have nothing I have disliked about Commerce at this point in my experience with it.

What business problems are you solving with the product? What benefits have you realized?

Testing code to make sure Commerce is working with our site.

IBM Digital Commerce review by User in Internet
User in Internet
Validated Reviewer
Review Source

"Easily configurable, fast GTM for a medium sized eCommerce retailer"

What do you like best?

Easily configurations

Presence of all SOP for North America eComm market

Fast GTM

What do you dislike?

Lack of scalability for very large eComm players

Recommendations to others considering the product

Make it scalable for large volume and rapid transactions

What business problems are you solving with the product? What benefits have you realized?

Complete back end OMS ops for eComm

IBM Digital Commerce review by User in Information Technology and Services
User in Information Technology and Services
Validated Reviewer
Verified Current User
Review Source

"IBM WebSphere Commerce Review"

What do you like best?

It is an out of the box solution that has included support for nearly all our needs

What do you dislike?

We are limited and forced to implement some things. It is also very expensive and requires IBM support

Recommendations to others considering the product

When you commit to this product there is no going back. You must be fully committed

What business problems are you solving with the product? What benefits have you realized?

We are solving new concerns easily since so much is built in

IBM Digital Commerce review by User in Retail
User in Retail
Validated Reviewer
Review Source

"Just learning "

What do you like best?

I like that I can easily integrate with my existing experiences using APIs and also am very excited about Watson and cognitive capabilities

What do you dislike?

not sure yet, haven't used it enough to really honestly say

What business problems are you solving with the product? What benefits have you realized?

quicker time to market for ecomm

IBM Digital Commerce review by Administrator
Administrator
Validated Reviewer
Review Source

"IBM Watson commerce"

What do you like best?

IBM Watson commerce is a invaluable tool I could not function at work without.

What do you dislike?

Nothing it is a great tool in my office!

What business problems are you solving with the product? What benefits have you realized?

Graphic design visuals and keeping up with various projects

IBM Digital Commerce review by Consultant in Information Technology and Services
Consultant in Information Technology and Services
Validated Reviewer
Verified Current User
Review Source

"IBM WebSphere Commerce"

What do you like best?

The fact that IBM is promoting the smarter commerce and expanding the omni-channel concept so customers can get the same experience irrespective of the channel they use to shop.

What do you dislike?

IBM with the BOD framework has made the code very complex and cryptic.

What business problems are you solving with the product? What benefits have you realized?

Catalog management, marketing content delivery, tax, shipping (with LTL), multiple payments and fraud detection, etc.

IBM Digital Commerce review by User
User
Validated Reviewer
Review Source

"Great tool!"

What do you like best?

It's very easy to use!! Very easy to configure.

What do you dislike?

There is nothing that I dislike. It is a good tool in general.

What business problems are you solving with the product? What benefits have you realized?

We're deploying the tool to our end customers.

IBM Digital Commerce review by User in Restaurants
User in Restaurants
Validated Reviewer
Review Source

"Great"

What do you like best?

Easy to use software program. Works great.

What do you dislike?

Sometimes the software program 'jams up' and starts running a little slow.

What business problems are you solving with the product? What benefits have you realized?

Easy to select and sell our restaurant products.

IBM Digital Commerce review by Administrator in Information Technology and Services
Administrator in Information Technology and Services
Validated Reviewer
Review Source

"Good product"

What do you like best?

The inbuilt capabilities are well placed and well suited for enterprise level feature .

What do you dislike?

It should have a easier patch update process

What business problems are you solving with the product? What benefits have you realized?

we have been using 7.5.0.6 version and it has been reliable enough as of now .

IBM Digital Commerce review by Administrator in Retail
Administrator in Retail
Validated Reviewer
Review Source

"Sales performance "

What do you like best?

We track our business by the hour with this tool.

What do you dislike?

Sometimes updates in the middle of the day

What business problems are you solving with the product? What benefits have you realized?

Profit by hour, where we can improve our customer service

IBM Digital Commerce review by Administrator
Administrator
Validated Reviewer
Review Source

"Websphere Commerce Experience so far"

What do you like best?

Capability for integration with different IBM tools for better performance

What do you dislike?

difficulty for the client to take a different approach once they change to Commerce

What business problems are you solving with the product? What benefits have you realized?

Ibm websphere commerce UI/UX implementation and integration

IBM Digital Commerce review by User in Religious Institutions
User in Religious Institutions
Validated Reviewer
Verified Current User
Review Source

"Online store front with WebSphere Commerce engine."

What do you like best?

Underlying structure is well thought out.

What do you dislike?

A lot of the documentation is very verbose. It would be nice if there were some quick start articles to help.

What business problems are you solving with the product? What benefits have you realized?

eCommerce site. Has saved us considerable time in setup and implementation.

IBM Digital Commerce review by User
User
Validated Reviewer
Review Source

"Interesting platform "

What do you like best?

The platform works greatwhen helping with customers

What do you dislike?

It can be a little laggy and buggy to be honest

What business problems are you solving with the product? What benefits have you realized?

We have speed up production rates

IBM Digital Commerce review by Administrator
Administrator
Validated Reviewer
Review Source

"CRM"

What do you like best?

Everything works great for us when creating

What do you dislike?

Sometimes hard to find exactly what I'm looking for

What business problems are you solving with the product? What benefits have you realized?

We are still discovering what works best for us

IBM Digital Commerce review by User in Retail
User in Retail
Validated Reviewer
Review Source

"Works well most of the time. "

What do you like best?

System functions well most of the time.

What do you dislike?

The issues that arise on occasion are not usually resolved with one session.

What business problems are you solving with the product? What benefits have you realized?

Efficient equipment.

IBM Digital Commerce review by User in Computer Software
User in Computer Software
Validated Reviewer
Verified Current User
Review Source

"A great commerce product! "

What do you like best?

The management center is easy to use, lots of versatile features.

What do you dislike?

Nothing. Have always had good experience

What business problems are you solving with the product? What benefits have you realized?

Lots of out of the box promotions, capability within features.

IBM Digital Commerce review by Internal Consultant in Financial Services
Internal Consultant in Financial Services
Validated Reviewer
Review Source

"Userfriendly at its finest"

What do you like best?

This has guidelines/how to/frequently asked questions which actually help you!

What do you dislike?

I dislike there is no auto save button.

What business problems are you solving with the product? What benefits have you realized?

Provides data in real time

IBM Digital Commerce review by Administrator
Administrator
Validated Reviewer
Review Source

"JUnit Automation for Checkout Services"

What do you like best?

The SVC architecture, which makes it simple to learn concepts for new employees and it is reliable

What do you dislike?

Setting up a WCS environment is very tedious

Recommendations to others considering the product

easier set up and better documentation

What business problems are you solving with the product? What benefits have you realized?

we are solving a current problem of shipping from store to home, we have realized that wcs helps make this task easier through the uses of accessbeans

IBM Digital Commerce review by Consultant in Information Technology and Services
Consultant in Information Technology and Services
Validated Reviewer
Verified Current User
Review Source
Business partner of the vendor or vendor's competitor, not included in G2 Crowd scores.

"A very powerful, yet very complex platform for eCommerce."

What do you like best?

There are several key advantages to leveraging WebSphere Commerce as the platform for your eCommerce solution. The product provides significant advantages in both the B2C and B2B markets, giving it a leg up on some of the competition in the space. Provisioning up a storefront is relatively quick and painless. IBM provides "starter stores", which can be installed, re-configured and extended upon. Their Extended Sites offering is a game changer, allowing for sharing of resources and reduction of costs for implementers supporting disparate sites. In the most recent release, IBM has added support for mobile on-boarding. which was at the forefront of the current mobile revolution. The introduction of the rich-internet application Management Center significantly improves support for day to day operations, such as cataloging, promotions and pricing. IBM supports payment services via plug-ins that are relatively fast to implement for any payment service provider. From an architecture perspective, IBM has committed to open-source technologies, including Java and Struts, which reduces the learning curve when hiring technologists to extend and support the product. The recent addition of Sterling to the IBM portfolio has great potential through integrations with the WebSphere Commerce product.

What do you dislike?

The majority of disadvantages to leveraging WebSphere Commerce come with customizing and extending the platform. Extending the product has become increasingly complex with version 7. IBM is moving away from EJBs and towards a web services-based approach to business data processing. The Data Services Layer (DSL) is difficult to understand and even harder to extend and maintain. Management Center relies on the DSL for processing, so understanding it is a requirement. The growth in the product over the past few releases has resulted in a significant learning curve for developers to understand the features that have been introduced (Dojo, OpenLaszlo). IBM did not do a good job with fix packs in release 7. Several times, Management Center has taken days to weeks to correct after a fix pack deployment. The cost of running WebSphere Commerce has grown significantly in the latest release. Management Center consumes high amounts of memory on operation workstations, requiring catalogers, marketing folks and customer service to have very powerful workstations. The footprint has continued to get larger both on the front end and back end. Luckily, the benefits of the platform still outweigh some of the cost impacts.

Recommendations to others considering the product

If you are in the process of vetting eCommerce platforms, I highly recommend you investigate IBM WebSphere Commerce as an option. While I have listed several disadvantages around the implementation, they can be mitigated through leveraging IBM and their business partners. You will need to evaluate how much customization and extension is needed to meet your requirements.

IBM Digital Commerce review by Administrator in Retail
Administrator in Retail
Validated Reviewer
Review Source

"IBM WebSphere Commerce"

What do you like best?

I Like the catalog and promotion tabs best. I also think the task creator and approver function works well to ensure the one creating it is not the only tester.

What do you dislike?

Setting up a task and task group are not intuitive.

What business problems are you solving with the product? What benefits have you realized?

Creating promotions, testing upcoming pages.

IBM Digital Commerce review by Consultant
Consultant
Validated Reviewer
Review Source

"good"

What do you like best?

IBM has good digital practice. And good consulting company.

What do you dislike?

They are too big. sometime it's hard to get this done.

What business problems are you solving with the product? What benefits have you realized?

ecommerce

IBM Digital Commerce review by Ravi C.
Ravi C.
Validated Reviewer
Review Source

"Websphere Commerce"

What do you like best?

Extended sites model is very easy to use

What do you dislike?

Complexity the product is complex to maintain and support.

What business problems are you solving with the product? What benefits have you realized?

Front End for enterprise.

IBM Digital Commerce review by Internal Consultant in Business Supplies and Equipment
Internal Consultant in Business Supplies and Equipment
Validated Reviewer
Review Source

"IBM Websphere is a rock solid highly available platform"

What do you like best?

Is built on J2EE standards based components architecture that is easy to extend. Starter stores provide the base functionality and customization is possible by extending the same.

What do you dislike?

Uses the older struts framework and not newer spring framework

What business problems are you solving with the product? What benefits have you realized?

Common enterprise shopping cart and ecommerce platform for all products and services

IBM Digital Commerce review by Consultant in Information Technology and Services
Consultant in Information Technology and Services
Validated Reviewer
Review Source

"IBM Cloud is emerging leader"

What do you like best?

Elastic cloud, agile development and possibilities.

What do you dislike?

Price, less desirability and learning curve.

Recommendations to others considering the product

Evolving platform. Solid stability.

What business problems are you solving with the product? What benefits have you realized?

journey to better management.

IBM Digital Commerce review by Administrator in Information Technology and Services
Administrator in Information Technology and Services
Validated Reviewer
Review Source

"IBM WebSphere Commerce "

What do you like best?

Very minimum time and effort to bring up a brand new site, which is scalable and powerful to support high transaction volumes.

What do you dislike?

Licensing costs,limiting the ability to obtain high market share.Ability to not plug into non relational database's..

What business problems are you solving with the product? What benefits have you realized?

Site stability and scalability related problem.

IBM Digital Commerce review by Consultant
Consultant
Validated Reviewer
Review Source

"Websphere Commerce solves the complex business problems"

What do you like best?

Websphere Commerce solves the complex business problems and allows to use rich UI componenets and also easy integration with third party technologies.

What do you dislike?

Too much complex. Not feasable for small scale organizations.

What business problems are you solving with the product? What benefits have you realized?

B2B and B2C

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