IBM FileNet Content Manager

IBM FileNet Content Manager

3.8
(46)

Document management with IBM® FileNet® Content Manager helps you meet the growing challenge of managing enterprise content with greater speed, efficiency and accuracy. FileNet Content Manager is a document management engine that combines enterprise content, security and storage features with ready-to-use workflow and process management capabilities.

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IBM FileNet Content Manager Reviews

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IBM FileNet review by Hari A.
Hari A.
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"A reliable end to end enterprise document management system"

What do you like best?

FileNet provides both document management and business process management functionalities. FileNet provides robust out of the box tools for end users (IBM Content Navigator) and for admins(ACCE) to store and classify documents. It has a great set of connectors for data migration to and from Kofax, XML import/export, Emails, Sharepoint, scanners, file systems, etc. Perfectly works with Oracle, DB2, SQL, MSSQL databases, IBM WebSphere, WebLogic, JBoss application servers, allows to configure data model and user permissions as detailed as you may need. It provides tools to design workflow with integration with core applications.

What do you dislike?

Collaborating documents with external users force you to send the document via email or requires the external users to have FileNet license. Other ECM products solve this problem easily like Box.com. Cloud deployment is not well practiced.

What business problems are you solving with the product? What benefits have you realized?

I have used this software for past 10 years and implemented this solution to multiple clients who have stored documents from multiple business units like HR, Accounts payable, IT, Contracts, etc. I have designed applications to allow access to documents only to certain groups. I have designed multiple workflow applications for HR help desk. document approval process.

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IBM FileNet review by Donna N.
Donna N.
Validated Reviewer
Verified Current User
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"FileNet increases productivity and decreases storage space needed for our records across the Dept."

What do you like best?

We use FileNet Workplace XT and IBM Content Navigator, BPM, eForms and Content Collector. Our State IT Department has written many customizations for us so we can integrate our business applications with FileNet for a better customer experience. It’s a very powerful suite of products that we have used extensively across our Department. Security is powerful in FileNet and allows us to add all types of documents.

What do you dislike?

It lacks some flexibility because it is deployed across multiple agencies across the State. New development is costly for us and our lack of resources at our State IT Department is a road block for us. The fact that they are not improving eForms is forcing us to move to another forms package with more costly and time consuming development. To migrate from Workplace XT to IBM Content Navigator forces us to make this move because eForms are not compatible with ICN.

Recommendations to others considering the product

It is a very good product for larger organizations but quite costly for smaller businesses. Many of our State’s small agencies cannot afford it. Be sure to obtain buy-in from management to enforce FileNet’s use. We have many users that are refusing to use it because it’s different and something new to learn. Without management support, that won’t change and your ROI will not be as great.

What business problems are you solving with the product? What benefits have you realized?

When drivers called our Driver’s License Division with questions about their record before the implementation of FileNet, most had to be called back so the licensing specialists could pull their paper file and review first. Sometimes the file wasn’t available because someone else was using it. Now they can pull up the documents and their record with a click of a button and answer their questions immediately. In other areas of the Department we’ve also seen a great improvement in customer service and the ability for users to take on increased workloads. The storage space we’ve saved by destroying the paper records has allowed us to hire needed staff and provide them an office to work without expanding our building. Our business application integration has helped our staff adopt FileNet easier with little or no training.

What Enterprise Content Management (ECM) solution do you use?

Thanks for letting us know!
IBM FileNet review by User in Insurance
User in Insurance
Validated Reviewer
Review Source

"IBM FileNet is reliable solutions for document management and makes file sharing secure and easy"

What do you like best?

IBM FileNet is excellent solution for businesses and large organizations. FileNet make easy and simple to access and store documents within second. Multiple groups work simultaneously and incoming and downloading of document never fails with secure access within Company and outside with vendors. Rarely have seen downtime.

What do you dislike?

FileNet interface can be improved. It has not been revamped and improved much from long time. Don;t know can be accessed through mobile or not. And There should be a feature of auto keywords for documents as well. For file sharing with the non license user there should be a private file web link as well which can be access by anyone.

Recommendations to others considering the product

Improve interface and make GUI more user friendly and catchy.

What business problems are you solving with the product? What benefits have you realized?

For document management. workflow management and content repository. FileNet capability to manage large number of files is awesome and robust.

IBM FileNet review by Agency
Agency
Validated Reviewer
Review Source

"Integration of FileNet with IER"

What do you like best?

The controls within the products are helpful, and after the session with Wells Fargo I am impressed that new features will be forthcoming in the new releases.

What do you dislike?

Since the Federal Government uses NARA's Universal ERM Requirements, having standard features that follow rules to make applying retention and disposition instructions more automated would be beneficial. There may be more that I am unaware of but as a electronic records manager I rely on the admins for their information and more automation would be helpful (unless I am unaware of some aspects).

What business problems are you solving with the product? What benefits have you realized?

We have various collections that need to be managed and FileNet gives us the confidence that these records and information have the controls it needs to manage large volumes of data.

IBM FileNet review by Sunil S.
Sunil S.
Validated Reviewer
Verified Current User
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Business partner of the vendor or vendor's competitor, not included in G2 Crowd scores.

"Review of a developer cum administrator"

What do you like best?

The feature of active content.

Simplified API.

Content (text) based retrieval from a file is very helpful.

Latest product version with reduced installation efforts compared to earlier versions.

Single sign on, Case managament feature, accessibility on mobile using ICN.

Document versioning, annotations is a great help. multiple users can simultaneously work on a prticular document by checking it out collaboratively.

What do you dislike?

complex configurations related to process engine.

Add on related to capture needs a in depth knowledge.

Slow and laggy web based administrative tool

Recommendations to others considering the product

One of best products in the market for enterprise content management. Simple to use for end user if content navigator is used. Mobile based useability adds on to the features of the product. could be used on Android and Ios based phones and tablets. IBM provides applications for both platforms in their respective application stores.

FIleNet could be used to reduced paper based documentations to digital one. and These digitized documents would be active content as they can take part in workflows and events handlers could be used on events and actions performed on these documents.

A huge number of products are available which could be used as add ons for FileNet. they make life easier.

What business problems are you solving with the product? What benefits have you realized?

We are automating business processes using workflows. Created some automated processes that uses active content to help complete the process.

We are using various add on products like ICC, datacap as ingestion sources for FileNet environment at our place.

IBM FileNet review by Wendy M.
Wendy M.
Validated Reviewer
Review Source

"One of the best cloud storage servers!"

What do you like best?

It's a very user friendly interface.The dashboard is quite good and easy to use.

What do you dislike?

It's still a work in progress, and I"m sure with patches and updates it will just get better.

Recommendations to others considering the product

Give it a shot and try it. It's still pretty new but seems better than Dropbox.

What business problems are you solving with the product? What benefits have you realized?

It helps me to keep my business files and receipts on hand no matter where I am.

IBM FileNet review by Brad K.
Brad K.
Validated Reviewer
Verified Current User
Review Source

"IBM FileNet"

What do you like best?

IBM customer response is very reliable. They actually have a very knowledgeable staff. They answer all PMRs in a reasonable time. There are many moving pieces in FileNet. They make sure that the correct specialists get involved with each and every problem.

I have worked with many different ECMs including LiveLink, Documentum, Process360/ViewStar, Hummingbird and eManagers (which I coauthored). The IBM integration of Navigator and Enterprise Records was well thought out and is being integrated in stages very quickly.

What do you dislike?

FileNet releases many fixpacks in very short order. The installation documentation can be confusing and has also been incomplete at times. I realize that it is important to get fixes out quickly, but the new feature releases need to be coordinated among all the Fn family products. A feature release for IER for 5.12 caused Navigator 2.0.3 feature upgrade to have problems, because the configuration task list changed. We no longer need to run the CE client install. They really did not get the word out across all products.

Education is also a problem. IBM offers classes in the Philippines and India regularly, but not in the US, or so it seems. It would be nice to have some sort of training capabilities in all states where IBM has a campus.

Recommendations to others considering the product

Do your homework BEFORE you hire administration staff. Everybody thinks they know FileNet. Even with 3-5 years experience, I feel like I am a beginner. Pay for real IBM training. It pays off bigtime.

What business problems are you solving with the product? What benefits have you realized?

We are working to get medical providers paid in very short order. We have invoices and supporting documentation coming into the system from downloads, faxes, EDI and other sources , using ICC. We have 3rd party work flows, so we have implemented CMIS and SPNEGO. All these documents need to be grouped together, certified and paid very quickly. In addition, we are a federal entity dependent upon records management. Many ECMs offer up most of the capabilities of FileNet, but I have never used one that offered fast, reliable solutions to fix production problems real time, except for the one I coauthored, of course...

IBM FileNet review by Robert B.
Robert B.
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Verified Current User
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Business partner of the vendor or vendor's competitor, not included in G2 Crowd scores.

"Long term user, implementor and designer"

What do you like best?

It's a industry standard and has been leading Gartner Magic Quadrants for a long time but aside from that, it's actually a very configurable and extensive technology with strong developer support and API's in both .NET and API's. It's robust, performant and exceptionally extensible.

What do you dislike?

Deploying it and upgrading it can be a complex activity and some of the extended production in the ECM portfolio of FileNet don't have DB2 support.

IBM also takes a while to support emerging trends, like 3rd party federation tools and Office 365 integration.

Recommendations to others considering the product

Understand that whilst it's a very capable product with a lot of OOTB functionality, in many cases you will have to customize and extend the platform with customization to address specific needs.

Whilst in some cases, depending on the use case and requirement, it's almost plug and play, but for a corporate organization it really is a framework to develop and design a specific solution.

What business problems are you solving with the product? What benefits have you realized?

We are replacing an ageing ECM platform from Open Text that is about 20 years old and customized beyond belief. We haven't gone live yet, but the ROI is based on efficiency gains from business productivity and reduced costs operationally.

IBM FileNet review by Justin W.
Justin W.
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Business partner of the vendor or vendor's competitor, not included in G2 Crowd scores.

"Powerful ECM platform that requires experience professional to properly implement"

What do you like best?

Extremely flexible and extensible to build a solution on. Lots of options to integration with existing technologies. There are a lot of solution/products built on top of the P8 platform, such as Case Management, Records Management, etc. Since IBM owns just about all of the software needed to run the environment (OS, RMDB, J2EE server, etc), it is possible to make it true one-stop shop to get comprehensive and unified support, which is one of the advantage of going with IBM products that not many other vendors can match.

What do you dislike?

The product has steep learning curve for developers and administrators. The implementation cost can be expensive due to the need for highly skilled professionals. Very few FileNet customers can implement a good solution without outside help.

This is a product that can potentially do just about everything you might need for an ECM/BPM/ERM solution. But it also pretty much does nothing out of box until significant effort is put into implementing a customized solution. I don't think I ever seen anyone who can use a generic solution (often shown in demos or workshops) that is good enough for real-world use.

Recommendations to others considering the product

I would recommend FileNet due to very strong support IBM has put behind the product, as well as strong community of developers to build a solution on the platform. The new Content Navigator & Case Manager products provide a lot of flexibility in customizing user interface.

What business problems are you solving with the product? What benefits have you realized?

Manage contents and business process very well.

IBM FileNet review by Fernando C.
Fernando C.
Validated Reviewer
Verified Current User
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"Straightforward and intuitive."

What do you like best?

From a configuration and administration standpoint, I found IBM's FileNet P8 server and FileNet Desktop to be a fairly easy to manipulate with plenty of features built-in. The server software was understandably more complex and the FileNet training courses (a week long each for Server and Desktop) were essential and well worth the cost (from a company's ROI perspective). Overall, I would recommend this to a company looking for a reliable document management solution.

What do you dislike?

The server software (at least the P8 version from 2012) was resource intensive and I would recommend using Windows Server 2008 to host it exclusively. It may be compatible with UNIX systems as well but I'm not familiar with these configuration options.

Recommendations to others considering the product

Properly and professionally train the individual tasked with configuring/administering the IBM FileNet implementation. Or hire a FileNet consultant to build the FileNet infrastructure and pay for support from IBM or the consultant going forward.

What business problems are you solving with the product? What benefits have you realized?

From a document control perspective, when coupled with a high-speed document scanning solution, the company realized anywhere from 250K - 350K in overhead cost savings on an annual basis. This cost/benefit analysis is based on contracting a third-party vendor, which supplied their own personnel, and replacing it with the efficiency of a fully integrated document scanning solution leveraging FileNet's most powerful digital imaging management systems.

IBM FileNet review by Reddy N.
Reddy N.
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Verified Current User
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Business partner of the vendor or vendor's competitor, not included in G2 Crowd scores.

"Excellent"

What do you like best?

In my organization IBM Enterprise Content Management is used across the organization by various departments. It is used to store all customer related documents. It also provides easy access to stored content. It also provides the business management capabilities. It is also used to eliminate the need to store the physical documents, hence saving lot of cost and human effort.

What do you dislike?

Dislike is very little, I have been working with this product for many years. I would like to suggest the most dislike part is the error descriptions when we encountered with errors.

What business problems are you solving with the product? What benefits have you realized?

In my organization IBM Enterprise Content Management is used across the organization by various departments. It is used to store all customer related documents. It also provides easy access to stored content. It also provides the business management capabilities. It is also used to eliminate the need to store the physical documents, hence saving lot of cost and human effort.

IBM FileNet review by Anup M.
Anup M.
Validated Reviewer
Verified Current User
Review Source
Business partner of the vendor or vendor's competitor, not included in G2 Crowd scores.

"One-stop shop solution suite for Imaging, ECM and Case Management"

What do you like best?

FileNet is a best investment choice to implement ECM and incorporate legal compliance for documents with an added advantage to solve content-centric case problems. It has an excellent integration with Datacap to solve imaging requirements, 100% ECM capabilities, and provides an intuitive integration with supplemental products to implement rules, implement few BPM like repetitive tasks, and all type of Case solutions.

What do you dislike?

FileNet has excellent ECM capabilities however the customers are facing issues with shorter release cycles of new FileNet product versions and compatibility issues with other products within the FileNet family of products. Due to this customers are spending more time and money on maintenance and continues upgrades of their FileNet systems. Due to various dependencies customers are not willing to upgrade their FileNet software which results in not leveraging the latest capabilities introduced in the FileNet software. So reduce the FileNet software release frequency.

Recommendations to others considering the product

Recommended for organizations who are looking to implement most of the ECM-centic requirements and Case Management solutions. If you are customer looking for basic ECM needs, you may feel expensive in terms of procurement, maintenance and support.

What business problems are you solving with the product? What benefits have you realized?

From Business view - Used for Insurance claim processing, Account Opening and Income Tax document management.

From Technology view - Migrating docs and apps from non-ECM to FileNet, Document ingestion through Email, Scan and Fax. Securing the documents and allow the users to search for documents by metadata and text based. Implementing the records management for compliance and legal purposes, and reducing the storage and maintenance cost for legacy unwanted documents. Implementing case solutions and BPM process-centric requirements.

IBM FileNet review by Hans D.
Hans D.
Validated Reviewer
Verified Current User
Review Source

"An outside-in review of IBM FileNet 5.1"

What do you like best?

IBM FileNet is a behemoth of a product that, while complex on the outside, provides a wealth of critical business functions including document storage, lifecycle management, and workflow functionality. Similar in style to the addage "20 ways to shoot yourself in the foot", FileNet provides both administrators and end users with a wide arrange of tools that is compatible with a large array of platforms (including WIndows and Linux flavors) that allows for business processes to be overhauled and greatly enhanced

What do you dislike?

IBM FileNet has its quirks in terms of administration and, to be frank, is not cheap. This is a universal dislike within the ECM and EDM space, however, as there is no easy to use and easy to afford product out there that fills the niche that FileNet fills. Out of all of the products out there, however, FileNet in my experience is the most robust and the best value.

Recommendations to others considering the product

Look at other products and try them out before settling on FileNet. You'll appreciate the end product much better when it comes time to implement it.

What business problems are you solving with the product? What benefits have you realized?

Businesses collect a lot of data from all over the place. FileNet has allowed the companies I have worked for and consult for the ability to organize this information into an easy to access format that allows for greater collaboration between departments and users. The benefits are immediate. Companies that have implemented FileNet (and for that matter, other ECM products) constantly say that they couldn't remember life before the system was implemented.

IBM FileNet review by Candace M.
Candace M.
Validated Reviewer
Verified Current User
Review Source

"Filenet ECM and Risk Management"

What do you like best?

Full governance of content in all data stores

What do you dislike?

Finding documentation can be challenging.

What business problems are you solving with the product? What benefits have you realized?

Document management, records governance, and business process management across the enterprise.

IBM FileNet review by Vamshi G.
Vamshi G.
Validated Reviewer
Review Source

"IBM Filenet with Datacap"

What do you like best?

Single store for a bulk of documents. Could easily digitize the documents with datacap tool and load it to Filenet. We can retrieve the processed documents and customize it easily.

What do you dislike?

The tool offer limited choices to customize and the customization requires expertise i coding.

What business problems are you solving with the product? What benefits have you realized?

Digitizing lots of physical documents which were degenerating into digital documents.

IBM FileNet review by Mark S.
Mark S.
Validated Reviewer
Verified Current User
Review Source

"Works well, stable but $$$"

What do you like best?

Ease of maintenance. In almost 14 years of use, we haven't had a significant problem with either version of FileNet we've used.

What do you dislike?

The Setup of scanner interface to Content Services. It requires ISIS drivers; until recently has required scanners with SCSI interface. It's been difficult some times to get the PC hardware, SCSI card, ISIS drivers, physical scanner and Content Services to all play nice together.

Recommendations to others considering the product

In my experience, FileNet is:

very stable,

maintenance is minimal (if you already have a SQL DBA, they can probably take care of routine maintenance),

performs as expected/advertised,

setup can be a challenge (IBM will probably do the server setup; techs may find the ISIS driver/scanner/PC setup to be challenging),

probably too expensive for small business.

What business problems are you solving with the product? What benefits have you realized?

The goal was a paper free office. There has been some progress in that direction. There's at least been a large reduction in physical paper.

IBM FileNet review by George L.
George L.
Validated Reviewer
Verified Current User
Review Source

"Very Functional - if done Correctly."

What do you like best?

The fact it is scale-able to the needs of the organizations content management needs. If you need small or large content Management for your organization, FileNet can do it. We are now completely paperless, and back log is GONE! We have been on P8 Since 2009, it is usually stable and reliable.

What do you dislike?

When something goes wrong, it cascades server to server, making it difficult to administer sometimes. Also the direction IBM is going with no Microsoft, does not make it easier. Training has gone WAY down hill in the last few years, I can barely find a class, and never on the West Coast. How can P8 keep it's momentum with now New Recruits and training existing admins/developers for each new release. This is going to make it worse down the road to acclimate new technical staff.

Recommendations to others considering the product

Training is lacking. This is a big issue for us.

What business problems are you solving with the product? What benefits have you realized?

We have really focused on our Business Process as an organization, which has forced us to define our processes, and fine tune it. This creates an abundance of efficiency, and streamlining to our everyday in-house working process. Making us an Top-Notch organization, more efficient and on task.

IBM FileNet review by Kishore T.
Kishore T.
Validated Reviewer
Verified Current User
Review Source

"FileNet Image Service"

What do you like best?

I have been using File Net Imaging Service for more than 12 years now and that speaks about stability about this product. We started storing 100s of thousands of document, mostly images and now have tens of millions of prescriptions, profile images. All are safe and secure at the same time easily accessible. The supporting tools like ISRA and HPII process works flawlessly, provided you implement this right way.

What do you dislike?

There is a learning curve with first time implementation, but if that's done right, it works. The interface that comes with the product can be improved.

What business problems are you solving with the product? What benefits have you realized?

We have to manage tens of millions of documents including prescriptions, profiles, correspondences, etc and all are stored and accessed using File Net Image Services tool. This is our centralized repository that can serve to n number of applications.

IBM FileNet review by Ben C.
Ben C.
Validated Reviewer
Verified Current User
Review Source

"IBM FileNet Review"

What do you like best?

Back in the early days, when one looked for enterprise document management systems, it was either FileNet or Documentum. Nowadays, with IBM FileNet, it has progressed to offer a repository for content besides documents, services and app support for the content, integration with Microsoft Office, and collaboration and mobile devices support. These features differentiate IBM FileNet from other Enterprise Content Management software these days.

What do you dislike?

Dislikes would be no integration with Google applications or specific links to collaborative software like Facebook or LinkedIn. Having these capabilities would make it more of an "open" architecture.

What business problems are you solving with the product? What benefits have you realized?

Business problems that are being solved are similar to those being solved when using box.com or other hosted enterprise content management software, that of needing a central repository for content and having the capabilities to retrieve revisions, etc.

IBM FileNet review by Eugeni S.
Eugeni S.
Validated Reviewer
Verified Current User
Review Source
Business partner of the vendor or vendor's competitor, not included in G2 Crowd scores.

"A reliable solution for a enterprise-level company"

What do you like best?

Platform is easily adjustable, has wide out-of-box capabilities of operating and integration. It allows to solve many hidden sub-problems that may be not obvious while developing a new ECM system. here's where File Net has you covered and good practices were already implemented before. IBM FileNet has a great set of connectors for data migration to and from Adobe, Cofax, XML import/export; perfectly works with Oracle, DB2, MsQL databases, IBM WebSphere, Tomcat application servers, allows to configure data model and user permissions as detailed as you may need.

What do you dislike?

Some components of platform cannot be modified so creating system architecture should be performed carefully to avoid future support difficulties. For some configuration you may need experienced IBM FileNet specialists because platform has its specific. Support and maintenance of the system also should be well prepared to easily detect problems in future (good logging mechanism, user activity journal, reporting, export configuration).

Recommendations to others considering the product

Consider working with certified IBM FileNet professionals

What business problems are you solving with the product? What benefits have you realized?

Storing huge amounts of data with easy access to any of it anytime, document workflows for banking, insurance, medicine, industry that allows to fasten approval process or exchange formal paperwork to quick access portal system that guarantees having documents available for specific user or group of users and at the same time not visible or visible in some conditions for another specific user or group of users.

Implementation of complicated workflows helps to lower processing time of a document or a manager decision.

IBM FileNet review by Ravi Varma M.
Ravi Varma M.
Validated Reviewer
Review Source

"Works well and stable product"

What do you like best?

In my entire career of 10 yrs on FileNet we did not see single issue related to the product with any Version of FileNet we have used. It is the best ECM and BPM tool, I can say FileNet is the evergreen product when compared with other competitors with respect to security and process.It performs very well as advertised.Maintenance is very minimal. Administration is made easier and lighter weight than in the past.

Since P8 5.0, the IBM FileNet suite has really come into its own as a modern, scalable ECM platform. The APIs have been simplified. The API was great and easy to use even for .Net. Since P8 4.5, building workflows has been great and easy.

In my organization IBM Enterprise Content Management is used across the organization by various departments. It provides easy access to stored content with proper security management. It is used to eliminate the need to store the physical documents, hence saving lot of cost and human effort.

What do you dislike?

It has to improve a bit on Capture area to make the environment developer & user friendly. For any capture component it has to be installed on every machine individually. Though it can be fulfilled with DataCap module.

Configuration and customization still require deep expertise in the platform.

Recommendations to others considering the product

I suggest to Banking and Finance domains to use FileNet to create secure and paperless environment.

Even I suggest to use Enterprise Records Management to all finance and banking domains for a proper document archive management.

What business problems are you solving with the product? What benefits have you realized?

We can create paperless environment across all businesses with the help of FileNet.

Better Versioning since it helps to categorize the updates made to a document.

IBM FileNet review by Administrator
Administrator
Validated Reviewer
Review Source

"Works well Serves its purpose"

What do you like best?

I like the fact that I find it affordable for what it is. It is easy to use and easy to locate things you would like to find

What do you dislike?

It is a bit pricey, I think there are comparable options that might be cheaper but I never found them as easy to use

Recommendations to others considering the product

Look into the cheaper options that serve the same purpose

What business problems are you solving with the product? What benefits have you realized?

Storage for all of our things that I don't have room for on any of our hard drives

IBM FileNet review by Internal Consultant in Insurance
Internal Consultant in Insurance
Validated Reviewer
Verified Current User
Review Source

"Excellent product for an Enterprise Content Management solution"

What do you like best?

The product is very flexible for handling large Enterprise needs from content ingestion, auto-classification to large volumes of content (Images, MS Office files, PDFs). The product also integrates well with Records Manager and eDiscovery solutions and running in a distributed or zOS environment.

What do you dislike?

The product does not support binary streams...(i.e. AFP files or PDF Streams). The product seems to be limited in future development as IBM seems to be building new applications (e.g. IBM Connections) on Filenet. Although Filenet is not supported on the mainframe (zOS), the concern is if the market for Content Manager on the mainframe disappears, then IBM will drop the product for Filenet as their corporate content management solution. Finally, IBM has many other products (IBM Datacap, IBM Content Collector, Advance Case Management, Watson Content Analytics) that provide a total Enterprise solution, but are licensed separately...so the total operation cost can be very steep...

Recommendations to others considering the product

This is an excellent product for large corporations that want to consolidate volumes of content and reduce the burden of content management and discovery. The product has a strong integration capabilities with the use of IBM Content Collector product for content ingestion with other products (Lotus Notes) and other vendors (SharePoint). The product also supports secondary functions to content management such as: auto-classification, email archival, records management, and eDiscovery. The product supports Content Management Interoperability Services (CMIS), an open specifications supported by a number of CMIS vendors that allows seamless integration with applications that are CMIS complainant.

What business problems are you solving with the product? What benefits have you realized?

The product is being used across the enterprise for many different Lines of Business (LOB). Human Resources, Finance, Legal, Account Management, Sales & Marketing, Corporate Administration, Corporate Planning & Governance, Information Management and other propriety high volume business processes...

IBM FileNet review by Administrator in Computer Software
Administrator in Computer Software
Validated Reviewer
Verified Current User
Review Source

"IBM Filenet Administrator Review"

What do you like best?

Filenet is a superb tool for storing and retrieving documents. Our organization used Filenet to store contracts with customers so stability and security were very important. Filenet delivered. In addition, Filenet offers the ability to search and retrieve information based on the content of the stored information. I found the search feature to be accurate and reliable and I was able to retrieve the information I needed quickly and efficiently. Although expensive, the training offered in order to gain the necessary knowledge to administer this tool is excellent.

What do you dislike?

Upgrading is expensive and planning an upgrade in which the tool is several versions behind is extremely challenging. I would say that Filenet is an excellent piece of software, however, cost is the major drawback.

Recommendations to others considering the product

If you need a document management system that is robust, allows for content searching, and comes with excellent technical support, Filenet will not disappoint.

What business problems are you solving with the product? What benefits have you realized?

Filenet is an amazing tool for storing and retrieving a large volume of images like contracts. It is also an excellent piece of software for any business who needs to perform quick searches on key words contained in stored documents in order to retrieve data in a timely manor.

IBM FileNet review by Kiru V.
Kiru V.
Validated Reviewer
Review Source
Business partner of the vendor or vendor's competitor, not included in G2 Crowd scores.

"IBM FileNet is a robust ECM platform with complete control of content"

What do you like best?

The IBM FileNet is not just one product. It's a complete ECM platform with all major functionalities built into it. Each product in the platform compliments the overall ECM implementation challenges and helps in addressing very specific content management needs in an enterprise. The IBM Content Navigator framework which comes with this platform is probably the best thing that could have happened in the IBM ECM portfolio. It helps in addressing the long standing need for a unified digital experience for users to store and access content from multiple devices across different locations.

What do you dislike?

The very fact that this platform is built using multiple products is a disadvantage in itself when compared to other monolithic ECM products out there.

Recommendations to others considering the product

Any customer who is looking at either standardizing their current ECM infrastructure across different business units or those who are in the need of setting up a net new ECM infrastructure should seriously consider the IBM FileNet ECM platform as one of their options. With Gartner repeatedly placing the IBM ECM product in top of their ECM Magic Quadrant, it proves time and again the stability and the robustness of this product for any ECM implementation.

What business problems are you solving with the product? What benefits have you realized?

We are providing end to end content management solutions to our customers from various industries using the IBM FileNet platform. Some of the key benefits realized from these implementation is the ability to store and manage content from multiple sources into a unified content repository with secure access. Our solutions have also enabled organizations to better utilize the content without the need for either duplicating them or making sure the right content is seen by the right user at the right time wherever they are. We have also specialized on building IBM FileNet solutions on the cloud for organizations looking at implementing ECM solutions cost effectively with less or no overhead to their IT teams.

IBM FileNet review by Administrator in Information Technology and Services
Administrator in Information Technology and Services
Validated Reviewer
Verified Current User
Review Source

"IBM FileNet Review"

What do you like best?

Used as part of an Imaging/Platter system, FileNet ran our COLD system off a RiSC system. It responded well when used as storage and all images were fine. FileNet as the admin piece of it never had an issue, however make sure to have a good understanding of AIX and xwindows.

What do you dislike?

We used Panagon for the Print Server (this was back in 1996-2000 so I dont recall the version) and I recall it would cause periodic issues as it would fill BES cache and only clearing of cache along with Panagon recycles would correct the issue. That may not be the case if this is still used today (I am no longer a FileNet admin)

What business problems are you solving with the product? What benefits have you realized?

At this time, I am not a FileNet Admin and am not aware of how it would be used to solve issues other then content storage & imaging

IBM FileNet review by Consultant in Information Technology and Services
Consultant in Information Technology and Services
Validated Reviewer
Verified Current User
Review Source
Business partner of the vendor or vendor's competitor, not included in G2 Crowd scores.

"FileNet P8 is a world-class, scalable ECM platform"

What do you like best?

The P8 platform is highly configurable, and supports a very broad range of interoperability and extensibility. The content engine (object store paradigm) is based on Java class inheritance, and this makes it more intuitive for organizing and planning an enterprise taxonomy.

What do you dislike?

Programming in P8 is involved and not very simple, especially within the new IBM Content Navigator framework. It requires advanced Java/J2EE development skills. It would be nice if there were a broader set of customization toolkits and capabilities (e.g., .NET support)

Recommendations to others considering the product

Understand your specific business requirements; join user groups on LinkedIn and find your local UserNet group. Ask others about their experiences doing what you're looking to accomplish.

What business problems are you solving with the product? What benefits have you realized?

Enterprise content repository, records management, business process/workflow modeling, reporting and everything in between. I have configured and seen it used in these scenarios and more.

IBM FileNet review by Saiju G.
Saiju G.
Validated Reviewer
Verified Current User
Review Source

"Powerful ECM Suite"

What do you like best?

FileNet is scalable to suit a small enterprise with a few users to a large enterprise with tens of thousands of users. Even with impressive features such as content and full text search, FileNet is fairly lightweight. Powerful document version control and audit trail makes FileNet a strong ECM software. Document archival and retention is a plus.

What do you dislike?

No cloud capabilities. APIs have room for improvement.

Recommendations to others considering the product

As an admin, read the documentation over and over again. Then talk to IBM support.

What business problems are you solving with the product? What benefits have you realized?

Unemployment compensation. State of the art FileNet solution replacing legacy applications giving customer direct access to their claims online.

IBM FileNet review by vasu s.
vasu s.
Validated Reviewer
Review Source
Business partner of the vendor or vendor's competitor, not included in G2 Crowd scores.

"FileNet as Smart Content Solution"

What do you like best?

I like the DataCap auto capture/OCR features as it automatically scans, captures, validates and process a Digital Content.

I like the Content Navigator serving Case Manger features where Case tasks can be processed via mobile devices, run as processes in the high-performance workflow engine to intelligently deliver work to case workers or integrated systems.

What do you dislike?

Some of the applet features present in the system, which are beeing carried to newer versions from their earlier versions, like Process Designer , Process Analyzer etc. Also the naming convention/taxonomy, IBM keeps changing product names often and bundles with different names and changes licencing models as well as pricing structures.

Recommendations to others considering the product

Its definetly recoomended product in ECM Space.

What business problems are you solving with the product? What benefits have you realized?

As 70% of todays Enterprise key business information is unstructured, FileNet helps visually explores large volumes of unstructured content to unlock new business insights.

FileNet if used upto its potential we can ensure Key problems like Data Mining and Analytics, resolved, like unstructured content to extract facts and concepts that facilitate making fact-based decisions.And also meet compliance regulations using Records Management Solution.

IBM FileNet review by User in Hospital & Health Care
User in Hospital & Health Care
Validated Reviewer
Review Source

"IBM Content Manager Review"

What do you like best?

Incredibly useful for making complicated uses within a company and simplifying it to give the user an edge as to how to organize their back end system in a simplified way.

What do you dislike?

The lack of binary streams. With IBM constantly making changes to it's other systems it seems that this particular application may have certain limits dropping certain features and solutions from working in a constant way.

What business problems are you solving with the product? What benefits have you realized?

This program is incredible for simplification of keeping organized tabs with billing solutions, HR Report tracking and a good balance of organization allowing us to structure our portals via the back end simplification.

IBM FileNet review by Del W.
Del W.
Validated Reviewer
Review Source

"FileNet"

What do you like best?

FileNet is a good solution for document scanning and storage of files. Colleagues in various countries were able to access any given file, where their access wasn't restricted. And documents could be easily added to a file that was previously scanned.

What do you dislike?

I really didn't have an aspect of FileNet that I disliked. The majority of all of the troubleshooting issues (including workflow issues) that I dealt with were easily resolved. The only "complicated" issue was dealing with an hardware issue.

What business problems are you solving with the product? What benefits have you realized?

With Filenet, the issue of entering invoice data from paper into a payment system was eliminated. The invoice image, coding, and approval was all completed electronically. We also eliminated paper waste, and became able to pull up any document with an "audit trail" at any time for research or Audit Compliance purposes.

IBM FileNet review by Administrator in Hospital & Health Care
Administrator in Hospital & Health Care
Validated Reviewer
Review Source

"FileNet P8 5.1 Implementation and Administrating Review"

What do you like best?

The CBR (full text search / indexing) capability is very helpful with the software.

The BRM application which allows you to automate processes. The BRD workflows tying into components help automate operations and process flow.

What do you dislike?

Security and how it has to be applied to objects. Makes it difficult to design / implement / maintain the security throughout your topology of the domain.

Recommendations to others considering the product

Compare with other ECM environments if possible before you choose to go with the software - (SharePoint etc.).

- Get to know the ins / outs of the software when implementing the software - security is one of the biggest headaches with this software.

What business problems are you solving with the product? What benefits have you realized?

We are automating processes around certain content within the organization. Policies / Procedures for instance - we have a automated process now that automate the sign off process where its controlled now via a BPM process where before it was just back / forth with emails.

Versioning is a help - as it helps categorize the updates made to a document.

IBM FileNet review by Caleb D.
Caleb D.
Validated Reviewer
Verified Current User
Review Source

"IBM FileNet complicates life"

What do you like best?

I like how you can share files safely and remotely from anywhere

What do you dislike?

Depending on the format of the file, IBM FileNet changes the content of the file you are trying to retreived. This creates more work and hussle.

What business problems are you solving with the product? What benefits have you realized?

IT Audit focusing on periodic access review of superusers with access to competitive sensitive information, as well as HIPAA Audits and issues, and Management Letter Comment from external auditors remmediation.

IBM FileNet review by Harris L.
Harris L.
Validated Reviewer
Verified Current User
Review Source

"FileNet beats Sharepoint"

What do you like best?

The ability to scan documents and share them via an API through a custom app

What do you dislike?

The API was great and easy to use with .Net. I found some issues with the mutil value fields and doing searches and queries with those.

What business problems are you solving with the product? What benefits have you realized?

Scanning archives of each states rules and rates for an insurance comany. Able to reduce documentation and increase speed and accessibility of docuemntation with meta data.

IBM FileNet review by Administrator in Financial Services
Administrator in Financial Services
Validated Reviewer
Verified Current User
Review Source

"My experience with FileNet P8 Products"

What do you like best?

IBM provides the full support to install the product and assist you with any issues after that. Once you're familiar with the product, then its easy to make use of depending on the company needs. I like the best is their customer support, especially when opening the PMR and the turnaround time is great.

What do you dislike?

If you're not familiar with the product, troubleshooting the issue would be very challenge.

Recommendations to others considering the product

Definitely a best product for all your content management need.

What business problems are you solving with the product? What benefits have you realized?

The company I worked previously has purchased the entire P8 FileNet suite. I am quite familiar with Workplace, workflow, content management, image service and so on.

IBM FileNet review by Anshu S.
Anshu S.
Validated Reviewer
Verified Current User
Review Source

"Scanning, extracting, and storing the data for bulk transactions was made easy using FileNet. "

What do you like best?

With the help of FileNet the turn around time for processing a transaction was low as it assisted in straight through processing.

What do you dislike?

The purpose for which our team used FileNet there were no features that we disliked.

What business problems are you solving with the product? What benefits have you realized?

Straight through processing (STP) is essential for financial transactions. By developing test harnesses to accomplish this business that increase their turn around time.

IBM FileNet review by Internal Consultant in Information Technology and Services
Internal Consultant in Information Technology and Services
Validated Reviewer
Review Source

"IBM FileNet is a great product"

What do you like best?

this product has been a leader in ECM for many years now as shown in the magic quadrant and as a user I see how good this product is. its ability to scale, and always provide new features is amazing. the IBM support team is always a call away ready to assist with any demo, issues or questions. Over all a great ECM product.

What do you dislike?

one pain point is IBM's ability to sometimes change direction towards their vision for the future, without taking into considerations the heavy customizations customers have done. although these directions are always logical and great, as a customer your left figuring out and putting in cost to stay up to date somehow.

What business problems are you solving with the product? What benefits have you realized?

as a financial institution we are solving a lot of problems with ECM. paper reduction, transportation costs, central storage and records management, centralized retrievals.

IBM FileNet review by Internal Consultant in Hospital & Health Care
Internal Consultant in Hospital & Health Care
Validated Reviewer
Verified Current User
Review Source

"Great so far"

What do you like best?

Ease of use and integration possibilities

What do you dislike?

With a lot of integration touch points and moving parts, troubleshooting may take awhile at times to pinpoint the root cause.

Recommendations to others considering the product

Redbook is a good resource.

What business problems are you solving with the product? What benefits have you realized?

Loose physical documents, historical records, tracking, etc. just to name a few. Benefits, include but are not limited to, cost savings, time reduction on searching, increased productivity, etc.

IBM FileNet review by Internal Consultant in Accounting
Internal Consultant in Accounting
Validated Reviewer
Verified Current User
Review Source

"Great ECM with proper planning and resources"

What do you like best?

The model is solid and its presentation to users is pretty intuitive if you understand ECM. Since v5, building workflows has been great and easy.

What do you dislike?

The fake openness of the product which is said to plug into most middleware actually will cause you headaches and support issues with dealing with IBM. If you can stick with Websphere and let it be a "blackbox"

Recommendations to others considering the product

users and management must be ready to accept ECM and change towards the Filenet way.

What business problems are you solving with the product? What benefits have you realized?

I have seen Filenet ECM solving a few problems: document classification, entreprise search, document ingest and BPM

IBM FileNet review by Michael V.
Michael V.
Validated Reviewer
Verified Current User
Review Source

"Mike's take on IBM FileNet"

What do you like best?

Robust enterprise CMS platform with full stack of add-ons covering Records Management, DAM, Imaging and BPM capabilites

What do you dislike?

Complex system with a number of legacy components, cumbersome licensing/support structure, competing IBM products with their own set of decisions and dependenies

Recommendations to others considering the product

Look into other IBM ECM/CMS products, including new cloud offerings

What business problems are you solving with the product? What benefits have you realized?

Enterprise intranets, extranets, partner/customer portals, BPM & collaboration

IBM FileNet review by Richard D.
Richard D.
Validated Reviewer
Review Source

"IBM ECM Platform review "

What do you like best?

The flexibility and capabilities to grow within the platform. Creating a better user experience for your customer base to make it easy and fun to use.

What do you dislike?

Wish I could do more with user interface and get solutions up a little faster.

What business problems are you solving with the product? What benefits have you realized?

Trying to creat a universal ECM platform that serves 20 different industries.

IBM FileNet review by Industry Analyst / Tech Writer in Financial Services
Industry Analyst / Tech Writer in Financial Services
Validated Reviewer
Review Source

"Content management with a lot of flexibility."

What do you like best?

The product offers a lot of flexibility in terms of customization. Provides excellent image management.

What do you dislike?

The product is very old and so it has a few limitaions to it. But it has got a new version which is FileNet P8. I am not very familiar with but I have heard that it is very improved and works well with the current world technologies.

What business problems are you solving with the product? What benefits have you realized?

I am working on the document/image ingestion side of the filenet. I help in resolving issues pertaining to initial document ingestion.

Benefits - Customization of this product. It provides you a wide variety of APIs which help you create loosley coupled application structure. With this capability we can provide each user exactly what they need. Nothing less nothing more.

IBM FileNet review by Internal Consultant
Internal Consultant
Validated Reviewer
Review Source

"flexible and scalable"

What do you like best?

it can handle various types of content types with a customized index model to fully support the various busness needs

What do you dislike?

costly to build and support but in a large enterprise can justify the investments

Recommendations to others considering the product

Make sure the storage solution can scale

What business problems are you solving with the product? What benefits have you realized?

storage and management of various document types accross many consumer LOBs,

IBM FileNet review by Tram N.
Tram N.
Validated Reviewer
Verified Current User
Review Source

"IBM FileNet"

What do you like best?

IBM FileNet is a powerful product for an organization that needs to automate their business processes and store documents/data that other products cannot.

What do you dislike?

Sometimes IBM FileNet is very complicated to use.

What business problems are you solving with the product? What benefits have you realized?

Processes, automation.

IBM FileNet review by Consultant
Consultant
Validated Reviewer
Review Source
Business partner of the vendor or vendor's competitor, not included in G2 Crowd scores.

"Common storage"

What do you like best?

Common storage for internal documents making it easier for each department to have easy access in a safe location.

What do you dislike?

Technical difficulties don’t allow some documents to open.

What business problems are you solving with the product? What benefits have you realized?

Important paper work that needs a safe location with access for all that are involved.

IBM FileNet review by Isaac H.
Isaac H.
Validated Reviewer
Review Source

"Great product, great experience"

What do you like best?

What i like best about the product is the eas of use and simplicity when it comes to filing and archiving documents

What do you dislike?

Not many things that i disklike with the product but the UI can be more modern

Recommendations to others considering the product

Yes very much so,

What business problems are you solving with the product? What benefits have you realized?

Problmes that we are solving is unorganized chaos of files everywehere, we now have indices that are uniform

IBM FileNet review by User in Banking
User in Banking
Validated Reviewer
Verified Current User
Review Source

"easy to use!"

What do you like best?

Its ease of access for our office to all use at once makes filenet a breeze to experience.

What do you dislike?

The fact that it locks each document under that particular user when you close it, and only they can complete it.

What business problems are you solving with the product? What benefits have you realized?

Financial documents.

How it automatically sorts documents.

IBM FileNet review by Consultant in Information Technology and Services
Consultant in Information Technology and Services
Validated Reviewer
Review Source

"An excellent and flexible ECM solution that keeps getting better"

What do you like best?

Since P8 5.0, the IBM FileNet suite has really come into its own as a modern, scalable ECM platform. The APIs have been simplified from previous versions. Administration is easier and lighter weight than in the past.

What do you dislike?

FileNet is designed to be all things to all customers, so configuration and customization still require deep expertise in the platform and several months of work.

What business problems are you solving with the product? What benefits have you realized?

Once operational, the benefits include drastically reduced processing time and increased discoverability of content.

IBM FileNet review by Kapil V.
Kapil V.
Validated Reviewer
Review Source

"FileNet"

What do you like best?

FileNet is good product for end to end case and document MAnagement

What do you dislike?

FileNet needs some improvements on worflow and user interfacre side.

What business problems are you solving with the product? What benefits have you realized?

we are solving a case management for a insurance area.

IBM FileNet review by Mary Jane B.
Mary Jane B.
Validated Reviewer
Review Source

"FileNet review"

What do you like best?

Availability of central screen of all needs in My Workplace. Ability to manage documents easily and in one spot.

What do you dislike?

Limited cloud storage availability and backup options

What business problems are you solving with the product? What benefits have you realized?

Sales Management Process. Better visualization of opportunities

IBM FileNet review by User in Utilities
User in Utilities
Validated Reviewer
Review Source

"Filenet "

What do you like best?

Documents load quickly and the software is easy to use.

What do you dislike?

I get logged out after 10 min of inactivity

What business problems are you solving with the product? What benefits have you realized?

Great for looking at and finding scanned documents.

IBM FileNet review by User in Marketing and Advertising
User in Marketing and Advertising
Validated Reviewer
Review Source

"Great tool for file storage and sharing"

What do you like best?

search function - I can look for the file I need using just a number

What do you dislike?

The only problem I had with it was perhaps just my company's internal problem of not having files for every field.

What business problems are you solving with the product? What benefits have you realized?

Able to store years of documentation and access it from any of several offices across the country using just a sales order number

IBM FileNet review by Consultant in Management Consulting
Consultant in Management Consulting
Validated Reviewer
Review Source

"Filenet Products are the answer to your ECRM Enterprise Needs"

What do you like best?

Filenet P8 has been around for almost ten years in the enterprise setting. Full features suite of products for all verticals.

What do you dislike?

IBM tends to showcase the new products at local events very last minute and the website is not always up to date. This is somewhat common with the other ECRM players except Microsoft.

What business problems are you solving with the product? What benefits have you realized?

Legal Retention and Disposition

IBM FileNet review by User in Human Resources
User in Human Resources
Validated Reviewer
Review Source

"Imaging indexing and retrieval "

What do you like best?

Fast search and retrieval. Can search multiple client teams data

What do you dislike?

Takes a while to set up. Not web based, need to install program on work stations

What business problems are you solving with the product? What benefits have you realized?

Imaging indexing and retreval

IBM FileNet review by User in Insurance
User in Insurance
Validated Reviewer
Review Source

"FileNet"

What do you like best?

The ease of searching for documents, categorizing of documents

What do you dislike?

Nothing

What business problems are you solving with the product? What benefits have you realized?

Documentation repository. With FileNet, it is easy for documentation retention and retrieval.

IBM FileNet review by User in Banking
User in Banking
Validated Reviewer
Review Source

"Decent Product"

What do you like best?

Flexible

What do you dislike?

Sometimes it can be deceiving.

Recommendations to others considering the product

Be realistic

What business problems are you solving with the product? What benefits have you realized?

Using to organize content

Learn more about IBM FileNet Content Manager

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