IBM FileNet Content Manager

IBM FileNet Content Manager

(43)
3.7 out of 5 stars

Document management with IBM® FileNet® Content Manager helps you meet the growing challenge of managing enterprise content with greater speed, efficiency and accuracy. FileNet Content Manager is a document management engine that combines enterprise content, security and storage features with ready-to-use workflow and process management capabilities.

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IBM FileNet review by <span>Harisha A.</span>
Harisha A.
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A reliable end to end enterprise document management system

What do you like best?

FileNet provides both document management and business process management functionalities. FileNet provides robust out of the box tools for end users (IBM Content Navigator) and for admins(ACCE) to store and classify documents. It has a great set of connectors for data migration to and from Kofax, XML import/export, Emails, Sharepoint, scanners, file systems, etc. Perfectly works with Oracle, DB2, SQL, MSSQL databases, IBM WebSphere, WebLogic, JBoss application servers, allows to configure data model and user permissions as detailed as you may need. It provides tools to design workflow with integration with core applications.

What do you dislike?

Collaborating documents with external users force you to send the document via email or requires the external users to have FileNet license. Other ECM products solve this problem easily like Box.com. Cloud deployment is not well practiced.

What business problems are you solving with the product? What benefits have you realized?

I have used this software for past 10 years and implemented this solution to multiple clients who have stored documents from multiple business units like HR, Accounts payable, IT, Contracts, etc. I have designed applications to allow access to documents only to certain groups. I have designed multiple workflow applications for HR help desk. document approval process.

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IBM FileNet review by <span>Donna N.</span>
Donna N.
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FileNet increases productivity and decreases storage space needed for our records across the Dept.

What do you like best?

We use FileNet Workplace XT and IBM Content Navigator, BPM, eForms and Content Collector. Our State IT Department has written many customizations for us so we can integrate our business applications with FileNet for a better customer experience. It’s a very powerful suite of products that we have used extensively across our Department. Security is powerful in FileNet and allows us to add all types of documents.

What do you dislike?

It lacks some flexibility because it is deployed across multiple agencies across the State. New development is costly for us and our lack of resources at our State IT Department is a road block for us. The fact that they are not improving eForms is forcing us to move to another forms package with more costly and time consuming development. To migrate from Workplace XT to IBM Content Navigator forces us to make this move because eForms are not compatible with ICN.

Recommendations to others considering the product

It is a very good product for larger organizations but quite costly for smaller businesses. Many of our State’s small agencies cannot afford it. Be sure to obtain buy-in from management to enforce FileNet’s use. We have many users that are refusing to use it because it’s different and something new to learn. Without management support, that won’t change and your ROI will not be as great.

What business problems are you solving with the product? What benefits have you realized?

When drivers called our Driver’s License Division with questions about their record before the implementation of FileNet, most had to be called back so the licensing specialists could pull their paper file and review first. Sometimes the file wasn’t available because someone else was using it. Now they can pull up the documents and their record with a click of a button and answer their questions immediately. In other areas of the Department we’ve also seen a great improvement in customer service and the ability for users to take on increased workloads. The storage space we’ve saved by destroying the paper records has allowed us to hire needed staff and provide them an office to work without expanding our building. Our business application integration has helped our staff adopt FileNet easier with little or no training.

What Enterprise Content Management (ECM) solution do you use?

Thanks for letting us know!
IBM FileNet review by User in Insurance
User in Insurance
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IBM FileNet is reliable solutions for document management and makes file sharing secure and easy

What do you like best?

IBM FileNet is excellent solution for businesses and large organizations. FileNet make easy and simple to access and store documents within second. Multiple groups work simultaneously and incoming and downloading of document never fails with secure access within Company and outside with vendors. Rarely have seen downtime.

What do you dislike?

FileNet interface can be improved. It has not been revamped and improved much from long time. Don;t know can be accessed through mobile or not. And There should be a feature of auto keywords for documents as well. For file sharing with the non license user there should be a private file web link as well which can be access by anyone.

Recommendations to others considering the product

Improve interface and make GUI more user friendly and catchy.

What business problems are you solving with the product? What benefits have you realized?

For document management. workflow management and content repository. FileNet capability to manage large number of files is awesome and robust.

IBM FileNet review by Agency
Agency
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Integration of FileNet with IER

What do you like best?

The controls within the products are helpful, and after the session with Wells Fargo I am impressed that new features will be forthcoming in the new releases.

What do you dislike?

Since the Federal Government uses NARA's Universal ERM Requirements, having standard features that follow rules to make applying retention and disposition instructions more automated would be beneficial. There may be more that I am unaware of but as a electronic records manager I rely on the admins for their information and more automation would be helpful (unless I am unaware of some aspects).

What business problems are you solving with the product? What benefits have you realized?

We have various collections that need to be managed and FileNet gives us the confidence that these records and information have the controls it needs to manage large volumes of data.

IBM FileNet review by <span>Sunil S.</span>
Sunil S.
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Review of a developer cum administrator

What do you like best?

The feature of active content.

Simplified API.

Content (text) based retrieval from a file is very helpful.

Latest product version with reduced installation efforts compared to earlier versions.

Single sign on, Case managament feature, accessibility on mobile using ICN.

Document versioning, annotations is a great help. multiple users can simultaneously work on a prticular document by checking it out collaboratively.

What do you dislike?

complex configurations related to process engine.

Add on related to capture needs a in depth knowledge.

Slow and laggy web based administrative tool

Recommendations to others considering the product

One of best products in the market for enterprise content management. Simple to use for end user if content navigator is used. Mobile based useability adds on to the features of the product. could be used on Android and Ios based phones and tablets. IBM provides applications for both platforms in their respective application stores.

FIleNet could be used to reduced paper based documentations to digital one. and These digitized documents would be active content as they can take part in workflows and events handlers could be used on events and actions performed on these documents.

A huge number of products are available which could be used as add ons for FileNet. they make life easier.

What business problems are you solving with the product? What benefits have you realized?

We are automating business processes using workflows. Created some automated processes that uses active content to help complete the process.

We are using various add on products like ICC, datacap as ingestion sources for FileNet environment at our place.

IBM FileNet review by <span>Brad K.</span>
Brad K.
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IBM FileNet

What do you like best?

IBM customer response is very reliable. They actually have a very knowledgeable staff. They answer all PMRs in a reasonable time. There are many moving pieces in FileNet. They make sure that the correct specialists get involved with each and every problem.

I have worked with many different ECMs including LiveLink, Documentum, Process360/ViewStar, Hummingbird and eManagers (which I coauthored). The IBM integration of Navigator and Enterprise Records was well thought out and is being integrated in stages very quickly.

What do you dislike?

FileNet releases many fixpacks in very short order. The installation documentation can be confusing and has also been incomplete at times. I realize that it is important to get fixes out quickly, but the new feature releases need to be coordinated among all the Fn family products. A feature release for IER for 5.12 caused Navigator 2.0.3 feature upgrade to have problems, because the configuration task list changed. We no longer need to run the CE client install. They really did not get the word out across all products.

Education is also a problem. IBM offers classes in the Philippines and India regularly, but not in the US, or so it seems. It would be nice to have some sort of training capabilities in all states where IBM has a campus.

Recommendations to others considering the product

Do your homework BEFORE you hire administration staff. Everybody thinks they know FileNet. Even with 3-5 years experience, I feel like I am a beginner. Pay for real IBM training. It pays off bigtime.

What business problems are you solving with the product? What benefits have you realized?

We are working to get medical providers paid in very short order. We have invoices and supporting documentation coming into the system from downloads, faxes, EDI and other sources , using ICC. We have 3rd party work flows, so we have implemented CMIS and SPNEGO. All these documents need to be grouped together, certified and paid very quickly. In addition, we are a federal entity dependent upon records management. Many ECMs offer up most of the capabilities of FileNet, but I have never used one that offered fast, reliable solutions to fix production problems real time, except for the one I coauthored, of course...

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