What do you like best?
Great project management, great meeting presence and post-meeting updates, Great executive presence, Always had a technological suggestion from one of their implementation experts.
What do you dislike?
Horrible implementation, poorly managed budget. Didn't execute on our company's vision rather they tried using a solution they thought we needed..
Recommendations to others considering the product
Really understand both your environment and your product. Challenge them with questions regarding feature parity and future growth. Plan for the long haul (3-5 years) and challenge them regarding future functionality, scalability, and feature connectivity (Cloud, other CRMs, B2B, etc.)