IBM Cloud

(18)
3.7 out of 5 stars

IBM's platform-as-a-service (IBM SmartCloud Application Services) delivers a secure, collaborative cloud-based environment that supports a full lifecycle of accelerated application development, deployment and delivery.

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IBM Cloud review by <span>Jack C.</span>
Jack C.
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"Have been loving using Bluemix and will continue using it."

What do you like best?

IBM Bluemix offers an innovative environment and platform, support many programming languages such as PHP, Python, and Java. IBM Bluemix also provides easy-to-use Support, either email or build-in message platform can reach the Support team.

What do you dislike?

It gives me less control compares to the other products used to work on. Occasionally it took forever to load the pages and it can be quite frustrating.

Recommendations to others considering the product

It is wonderful that IBM offers 256 MB of Cloud Foundry memory, but when we are ready to move on and upgrade it can be pricey. For most start-ups, the pricing for IBM Bluemix can be very high.

What business problems are you solving with the product? What benefits have you realized?

Data and Analytics. Apps that can track employees training performance and development. The new projects are created much faster and easier.

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IBM Cloud review by User
User
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Verified Current User
Review Source

"Terrible. The Clown Computing Service for the 20th Century."

What do you like best?

Attempted to utilize the IBM Bluemix Weather service to get pinpoint weather forecasts. The data is accurate and the web API is straightforward to use.

What do you dislike?

Incredibly poor SLA, incompetent customer service and glacially slow response time to multiple issues. Their service routinely return 401/Unauthorized errors, crippling my app at times. They finally acknowledged the issue was on their side the first time it happened - after 20 days.

It occurred again 3 months later, again crippling my service. No response from support until I kept pestering and escalating. No response on root cause after another 18 days. They either don't care, are incompetent, or both.

Recommendations to others considering the product

Run away. The internal management and support portals are a mess. They don't have reliable SLA's for their service and they're trying to find their way ten years too late.

What business problems are you solving with the product? What benefits have you realized?

Utilizing the service to provide pinpoint outdoor weather forecasts for the outdoor industry...when the BlueMix service is working. The service is so unreliable and the support is so poor I'm actively looking for alternatives.

What Cloud Platform as a Service (PaaS) solution do you use?

Thanks for letting us know!
IBM Cloud review by Internal Consultant in Internet
Internal Consultant in Internet
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Verified Current User
Review Source

"Testing IBM Cloud without full access to IBM resources."

What do you like best?

Powerfull compute services (until I wasn't able to create more even when I had enough credit).

Clear segmentation of a huge catalog of available apps.

What do you dislike?

Administrative locks blocked our testing efforts.

We were unable to create more than one compute product and unable to administer the first one created.

We had no more help from support, excep "contact our accounting dept". Neve had a written statement of what happened.

Not quite clear that 3rd party services are not included with the $200 initial credit.

Recommendations to others considering the product

It seems that the evaluation indeed requires some degree of purchasing.

What business problems are you solving with the product? What benefits have you realized?

Defining cloud services platform for our customers.

IBM Cloud review by <span>Craig N.</span>
Craig N.
Validated Reviewer
Review Source

"BlueMix has a really good angle on cloud computing"

What do you like best?

Bluemix uses a PaaS (Platform as a Service) model rather than the typical IaaS (Infrastructure as a Service) model like Amazon Web Services. The big difference here is that with other IaaS providers, you are configuring the infrastructure with virtual hardware specifications, such as processor type, memory, hard drive, and network connects, where PaaS has you setup the platform that you will run on your software, such as programming environments, Databases used, Clustering, and so forth, meaning that you are ready to develop or operate your software out of the box

What do you dislike?

The reliability is 99% and not 100%, and is heavily geared for developers, which means that I wouldn't use BlueMix as my only production environment. It can also get a little overwhelming, especially when you get into Watson and the Beta services.

Recommendations to others considering the product

If you are looking for a solid production environment, then this might not be the best option for you, and also make sure that any devops running off of bluemix takes into account the potential for vendor lock-in if they utilize too many BlueMix services.

What business problems are you solving with the product? What benefits have you realized?

I am able to deploy a a ready to use development platform with literally a few clicks, and literally, quicker than writing this review. This saves a lot of money and time, rather than building out a virtual machine, installing an OS, then setting up an environment, and having to track down any errors I get that could be at any level of my server, Bluemix is just ready to go and work for you.

IBM Cloud review by <span>Juan A.</span>
Juan A.
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Verified Current User
Review Source

"Has some unique cloud services"

What do you like best?

It has the normal everyday could services one would expect (i.e. virtual machines, mysql, mongodb) but there are some truly unique ones centered around cognitive computing such as Personality Insights or Dialog.

What do you dislike?

Their documentation is good, not GREAT, but what makes things a little confusing is their demo apps. Their demo apps are really all over the place, using java, nodejs, and a bunch of different frameworks. If you are a java developer you'll have to make sense of a nodejs example because there isn't a java one, for example.

Recommendations to others considering the product

If you are looking for simple cloud services, consider cheaper alternatives. If you want some unique cognitive computing services, IBM is likely the only one to have them.

What business problems are you solving with the product? What benefits have you realized?

created a prototype around some of the cognitive services.

IBM Cloud review by User in Internet
User in Internet
Validated Reviewer
Verified Current User
Review Source

"They cancel your account without much warning."

What do you like best?

The product is new. Cloud Foundry is a brilliant new solution to new things, IBM of course, doesn't make these things. It just implements them.

What do you dislike?

IBM cancelled my account without telling me why. Their service sucks. It has all the same reasons why people hate IBM. If I can't get good service on my free account, that doesn't bode well for the paid account being better.

Recommendations to others considering the product

Use something else. Bluemix is, at best, unreliable and at worst actively tries to cause downtime. It deactivated my account, without explanation or warning, and took down a good number of apps that we were using with it. This is actively causing harm. It's not bad support, it's actively causing harm.

If you use bluemix, you shouldn't use it for anything you need to ensure works. Unless IBM is basically running it all for you, don't use it.

What business problems are you solving with the product? What benefits have you realized?

I use it for non mission critical applications. I do not think the service and support is reliable enough to use it long term.

The frontend also takes forever to load. Heroku is much better, faster and easier.

Also they did not delete my personal account from Heroku, which bluemix did because... I am not entirely certain why.

They also deactivated my business account, even though I was using it for business applications. When I realized that happened, it became clear that this is not a service anyone should use for anything that you need to ensure works.

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