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IBM Sametime

3.8
(47)

IBM® Sametime® instant messaging provides social communications for your business environment. It offers a unified user experience for instant messaging, online meetings, voice, video, data and more. Connect to experts and colleagues virtually instantly to get information faster and help meet the demands of your business every day.

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IBM Sametime Reviews

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Showing 53 Sametime reviews
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Sametime review by Cristian A.
Cristian A.
Validated Reviewer
Review Source
Business partner of the vendor or vendor's competitor, not included in G2 Crowd scores.

"No more lost messages between coworkers, or files"

What do you like best?

It's integration with IBM Cloud, its group management, its capacity to share files and most of all its range of personalization. Some widgets are also nice and of course the use of gifs in some conversations during a tense day of job is always something to thank.

What do you dislike?

I would like a more eficient environment with IBM Notes, if you use the mail, the connections and the sametime it can take a couple of minutes to load and in old hardware it is too slow sometimes, even in newer hardware it takes his time to load. When sharing files it has size limit that is a problem sometimes, but zipping also works to avoid those problems.

Recommendations to others considering the product

If you use the whole IBM package for your job issues this is a no brainer program, it works with all of the others and when you use it it's hard to not use it again, simple and very convenient.

What business problems are you solving with the product? What benefits have you realized?

We can plan business jobs, we can communicate each other and share instant files and messages, any doubt can be instantly solved with just a few words without reaching out the coworker, but sharing your files and sometimes groups to share ideas and have an instant input of all it's priceless compared with mail or other message options.

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Sametime review by User
User
Validated Reviewer
Verified Current User
Review Source

"Love the idea"

What do you like best?

I like that I can communicate with my co workers without leaving my desk. This helps solve problems quickly and with minimal effort (getting up and finding said employee) especially in a big building with lots of employees.

What do you dislike?

I dislike that I have to add a new employee as a contact rather than just having them automatically added when they are put in to the pool of offices.

Recommendations to others considering the product

Sametime is a great way to communicate and collaborate with teammates. I would recommend companies use this more often.

What business problems are you solving with the product? What benefits have you realized?

I have realized that with sametime I can work on one issue with a coworker, while also multitasking to get another task done. I can wait on an answer to a question that I might not know, without hovering over my team mates desk. This product has multiple benefits. I feel that it also helps keep talking to a minimum because if you have something to say, you can just sametime them.

What Internal Communications solution do you use?

Thanks for letting us know!
Sametime review by Kester F.
Kester F.
Validated Reviewer
Verified Current User
Review Source
Business partner of the vendor or vendor's competitor, not included in G2 Crowd scores.

"A versatile moddable instant messaging client with excellent collaboration features"

What do you like best?

IBM sametime can be used as a stand-alone desktop client, web browser client, embedded client within Lotus Notes so it's very versatile.

Many many plug-ins and mods have been produced for sametime which really add to the extensibility given is how it has been built on the Eclipse Java platform. For example you can easily add time zone support, fancy emoticon packs, integration with other tools, fancy alerting features, automation features, the list goes on and it's very impressive.

Additionally the sametime protocol can be used out with IBM's clients. So for example one can configure and log on to the same time community using generic messaging client like Pidgin.

Different community icons are automatically shown for contacts from different communities and favourite contacts can be added into a separate queue for ease of access.

One can share screen with colleagues and schedule web conference meetings also using platform.

File sharing is also implemented very well and works extremely quickly. In fact this is my preferred method of transferring large files quickly and easily peer-to-peer.

Lastly like Skype one can use same time to voice chat over VoIP as well as the usual messaging.

What do you dislike?

Sometimes the mods or plug-ins can cause same time to run very slowly and IBM have made it difficult to use the same time protocol with third-party generic clients like Pidgin.

Also using the sametime embedded notes version dramatically increases memory usage on any machine and therefore is not recommended for low-end machines.

Recommendations to others considering the product

Do not add too many contacts to same time because it can slow down the usage of the client especially when there are issues with synchronisation with the server. In any case, any user can be searched for on the server live every time you want open a chat.

What business problems are you solving with the product? What benefits have you realized?

Mainly sametime can be used very well for the following activities Instant messaging, collaboration, screen sharing, web conferencing, voice VoIP calling, screenshot grabbing.

Any activity that happens on a local machine is automatically backed up to the community server so there is no loss of contacts should a machine fail as once you log back in with a fresh reinstall it downloads all your contacts again.

The modelling and plug-in library for sametime is very impressive and one can really configure this messaging client to one's exact specification which is very rare with other messaging clients.

Sametime review by Bobby W.
Bobby W.
Validated Reviewer
Verified Current User
Review Source

"IBM Sametime"

What do you like best?

Love IBM Sametime in our company, it has become a staple in communicating throughout our company instead of email. Instant access, presence awareness, file sharing, screen sharing. it has it all.

What do you dislike?

we have found that upgrading the desktop version of this product does not like "upgrading" from one version to the next.

Recommendations to others considering the product

I think with the robust combination of Sametime Instant messaging and the Sametime Meeting and Conferencing services it would be a perfect fit in any environment. Especially for users who are paying outside companies like Webex or GoTo Meeting for their services.

What business problems are you solving with the product? What benefits have you realized?

the business problems that we are solving is the ability to get a response from someone quickly, and the ability to share files quickly with a remote user.

Sametime review by User in Financial Services
User in Financial Services
Validated Reviewer
Verified Current User
Review Source

"Basic no-frills messaging system"

What do you like best?

It's integrated with IBM Notes (displayed in the same window) so it makes it easy for me to see if someone is online and I can send them a sametime message, or if I should email them instead.

What do you dislike?

For younger generations that are used to detailed graphics, clean lines, and a more "modern" look, they will cringe when they open this app. It looks like a Windows 95 program that never got updated. There is limited functionality with this app, and certain functions that should be intuitive are actually much harder to perform. At least it supports gifs!

What business problems are you solving with the product? What benefits have you realized?

Since our organization has to use IBM Notes, it makes sense to have a messaging system integrated with our email. We often communicate with colleagues in different offices (across North America as well as internationally) and this is great for those times you just really don't want to pick up the phone (or you're stuck on the phone and need to let someone else know).

Sametime review by User in Hospital & Health Care
User in Hospital & Health Care
Validated Reviewer
Review Source

"just a way to communicate like slack or skype"

What do you like best?

Best one is you can share screenshot with no tension of whether it will load on other end or not. This is something which makes same time better or different then other right now i am using Skype and have to upload simple screenshot as well and it transfers that does not go well always.

What do you dislike?

it freezes in between the chat several times, take much time to get message delivered, attachments uploading takes forever. Have different challenges while system hang ..need complete reboot and you will loose another 15 - 20 minutes.

Recommendations to others considering the product

please be ready for slow service, its not something you will enjoy ..... takes time to get attachment loading and then transferring from one source to another. sometimes its really frustrating when you keep waiting for long time and it hangs the whole application and you have to reboot the system all the way.

What business problems are you solving with the product? What benefits have you realized?

communication with in the team

Sametime review by ankit k.
ankit k.
Validated Reviewer
Verified Current User
Review Source

"Waste attempt to create a chat messenger"

What do you like best?

The only thing i like about this is yes IT CAN BE USED TO SEND THE MESSAGES ACROSS.

What do you dislike?

I dislike everything about this say from

its design

its interface

its incapability to handle most of the stuff that Skype can do very easily.

Its slow.

Its not worth of calling itself a messenger.

not at all compareable to Skype

Recommendations to others considering the product

i ll not recommend

What business problems are you solving with the product? What benefits have you realized?

I work for a bank so they needed some secure thing.

I feel that is where this IBM sametime came in

Sametime review by User in Retail
User in Retail
Validated Reviewer
Review Source

"Helpful!"

What do you like best?

IBM Sametime has been very helpful in communicating with colleagues across our organization. I'm constantly utilizing for questions that I need a quick response on.

What do you dislike?

The password can get a little wonky sometimes whenever you're updating your IBM Lotus Notes Password. I wish it was more instantaneous with password updates. Also, to update your Sametime Header can be a little challenging if you do not have the exact instruction. Making this process more seamless would be helpful.

Recommendations to others considering the product

I'd be aware that when you change passwords, Sametime can be a little wonky until it full syncs with your IBM Lotus Notes Password. Furthermore, it can be a bit challenging to update your Sametime Header without instructions.

What business problems are you solving with the product? What benefits have you realized?

Quick Questions regarding business, vendors, challenges, updates, etc. It is the fastest form of communication when have especially when people are busy.

Sametime review by Antonio A.
Antonio A.
Validated Reviewer
Verified Current User
Review Source

"The most scalable and distributed platform for multi-point audio-video conferences"

What do you like best?

As a result of a recent strong parternership between IBM and Polycom (the biggest actor in audio-video virtual presence and communication sector), the internal architecture of Sametime recently evolved with the release of Sametime 9, to introduce Video Multipoint Control Units (VMCUs) and Management capabilities (Video Manages).

This is a huge step forward for Sametime in terms of scalability, stability and performance when it comes to handle audio-video conferences (with optional chat, file sharing, persisted rooms etc...) having hundreds of participants across all continents, using different device classes (phones, smartphones, tables, computers, war rooms, etc...) with different audio and video formats and sizes, and different bandwidth availabilities.

What do you dislike?

The new Sametime Multipoint Control Units are Linux-based only. This requirement may force a Windows System Administrator to modify his internal deployment, monitoring and management process to be able to deal with the new servers topology. The other servers types of Sametime 9 are all Linux/Windows compatible, so this problem really comes with version 9.

Recommendations to others considering the product

If the ability to scale-up to hundreds or thousands of audio-video participants spread all over the world to a single conference, sharing real-time and non real-time contents is your major goal, and you want to achieve low bandwidth consumption, multimedia flows optimization and a rich user experience both in web and desktop clients, consider deploying IBM Sametime 9.

What business problems are you solving with the product? What benefits have you realized?

We have developed a complete monitoring solution for Sametime 9, with the introduction of specific monitoring components to check the new audio-video capabilities, to respond to an important demand coming from some of our major clients, who have already deployed Sametime 9 in their collaboration and communication servers infrastructure, and who were eager to assess the performance of new capabilities of their Sametime 9 deployment.

Sametime review by User in Civil Engineering
User in Civil Engineering
Validated Reviewer
Verified Current User
Review Source

"Good intra-company communication tool"

What do you like best?

Being able to quickly connect with someone like a phone call, but even when they may be tied up on a conference call.

What do you dislike?

There's nothing I currently do not like about it.

Recommendations to others considering the product

I've used Skype for Business as well. I think any quick-communication tool is a benefit to company-wide communication.

What business problems are you solving with the product? What benefits have you realized?

Faster response time on time-sensitive issues than going through the email train. Ability to save conversations to have a paper trail, which is the general benefit of email.

Sametime review by User in Public Relations and Communications
User in Public Relations and Communications
Validated Reviewer
Review Source

"Sametime Review"

What do you like best?

I like that a number of plug-ins have been produced for sametime and this really helps make the application more user friendly.

It's easy to use when changing timezones and I like the very modern emotions. I also like the screen share feature. This is one of the most userfriendly screen share settings I have use

What do you dislike?

Sametime still comes across as slightly old fashioned and I think this is mainly as a result of it being produced by IBM- it has that uncool factor.

In addition, Sametime is used primarily for business purposes and this is a deterrent from using it outside of the office (unlike Google applications).

Recommendations to others considering the product

Worth taking a look. In addition, its reliabe so it wont have gone bankrupt in a couple of years so many employees with have used it in previous employments.

What business problems are you solving with the product? What benefits have you realized?

Any activity that occurs on my computer, is automatically backed up to the community server so there is no loss of information should a machine fail as once you log back in

Sametime is practical and user-friendly and in a way it is better that it is used less for personal purposes as it keeps people focused on work.

Sametime review by Erin G.
Erin G.
Validated Reviewer
Review Source

"Sometime is a useful online chat tool in the workplace."

What do you like best?

My favorite thing about Sometime is the ability to copy and paste screenshots and pictures directly into the chat without having to save the photos to my desktop. Not all chats can do this.

What do you dislike?

I think the overall layout and physical appearance looks too plain and needs to be updated.

Recommendations to others considering the product

Sametime is a useful communication tool and is definitely a program to consider using when choosing among collaboration hubs.

What business problems are you solving with the product? What benefits have you realized?

I am working for a multi-national company that works in online real time with people around the world, so it is very important to be able to have a quick and informal chat space which helps cut down on email traffic.

Sametime review by Jennifer P.
Jennifer P.
Validated Reviewer
Review Source

"I use Sametime on a daily basis as an office communicator and it has been an effective tool. "

What do you like best?

It's easy to use for the most part and has all of the functionality you could really need for a communicator such as sending files and capturing screen shots right in the tool, as well as group chatting for collaboration. I also like the feature where I can set my self into do not disturb, but still make myself available for certain people such as my manager or teammates.

What do you dislike?

As Sametime is used via Lotus Notes, there are numerous occasions in which Sametime does not load when I log onto my email (it is supposed to automatically) or it freezes which can be a pain.

What business problems are you solving with the product? What benefits have you realized?

Main benefit is being able to connect and speak to people instantly, all across the globe. We are a global organization and having that ease of communication to be able to ask a question and get an answer quickly, has really be effective.

Sametime review by Vittorio O.
Vittorio O.
Validated Reviewer
Review Source
Business partner of the vendor or vendor's competitor, not included in G2 Crowd scores.

"Sametime the source of my online collaboratione experience"

What do you like best?

Many arguments can be used to descirbe sametime but the presence awareness in over the top.

What do you dislike?

Some operation are a bit complex but not a real problem.The complete deoloyment of all features may require many resources.

Recommendations to others considering the product

put the right product at work to the right job!

What business problems are you solving with the product? What benefits have you realized?

People rapid communication! Nothing to do with the mail. On a controlled (owned) platform.

nothing to do with social network in the security of informatiins.

Sametime review by Erica R N.
Erica R N.
Validated Reviewer
Review Source

"Great IM Tool"

What do you like best?

The ease of use is the best feature. The ability to change status when necessary to let others know my availability is good. The group chat function is also quite useful. Sharing screenshots is also an integral part of the IM tool.

What do you dislike?

At present I do not have any dislikes to share.

Recommendations to others considering the product

It is a good idea to set contacts up in groups so that they are easy to find especially for group meetings.

What business problems are you solving with the product? What benefits have you realized?

Sametime is wonderful for getting problems solved with internal partners at various locations. There is not always an opportunity to make a phone call or wait for an email response when information is needed immediately and Sametime is the best tool for quick communication.

Sametime review by Alison M.
Alison M.
Validated Reviewer
Verified Current User
Review Source

"I use Sametime on my work laptop to comnunicate with coworkers."

What do you like best?

It's easy to use, auto-populates a contact when I find someone to add, and is immediate communication. Files can be shared, bio information can be saved, etc.

What do you dislike?

Sometimes it's difficult to locate a specific new person to add; I can't always verify I've selected to correct individual if I have limited information about that person.

What business problems are you solving with the product? What benefits have you realized?

I work from home and using Sametime helps bridge the gap of not brushing elbows with team members on a daily basis. I can reach out to people and get immediate answers.

Sametime review by User in Hospital & Health Care
User in Hospital & Health Care
Validated Reviewer
Review Source

"Easy IM Client for Business"

What do you like best?

The thing I like best about Sametime is it's simplicity and ease of use. It works how you would expect it to, which is often too much to ask of a product believe it or not. The interface is intuitive and I appreciate how it has support for mobile devices.

What do you dislike?

My main dislike about the product is that it feels dated. With many IM clients out these days for work and social media, the interface feels old. An update to the overall look of the app will make it feel more relevant.

Recommendations to others considering the product

Consider Sametime as a legitimate instant messaging alternative for business. Think Skype, but more customized towards collaboration and integrated within the work environment.

What business problems are you solving with the product? What benefits have you realized?

This product solves the problem of instant communication between colleagues as well as offering a mobile app for colleagues in the field. I have realized the benefit of this app as I can separate my work and personal social life between two different, yet capable, apps without having to mix them both.

Sametime review by Jiahao L.
Jiahao L.
Validated Reviewer
Verified Current User
Review Source

"Works well for the most part"

What do you like best?

Good and reliable notifications.

Chat/Group chat UI is simple without too much wasted space.

The ability to change the emoticons to my own.

What do you dislike?

No sync-ing options with Outlook.

UI looks a bit outdated.

Sometimes there are login/connection issues.

Screenshare has issues pretty often

Once a chat is becoming too large, SameTime will start to lag.

Recommendations to others considering the product

It's pretty straightforward to learn how to use. Nothing is too challenging about it, besides maybe the settings.

What business problems are you solving with the product? What benefits have you realized?

Internal communication with other employees. This results quicker communication than via email and less intrusive than phone.

Sametime review by Aaron H.
Aaron H.
Validated Reviewer
Review Source

"A great standalone chat client."

What do you like best?

I used Sametime at my previous job for over 7 years.

Sametime in and of itself is a great IM tool. It is sad that it is stuck with Lotus Notes.

I really enjoy the screen capture tool as well as being able to add custom emoticons and gifs to your emoticon pallet.

Though font choices are limited, it still allows enough variety for most anyone's taste.

It also does file transfer very well.

There are also audio and video features.

And I almost forgot about sametime meeting rooms which are basically like meeting/screen-share sessions.

Definitely as a standalone chat client, it contains many good features.

What do you dislike?

That it is partnered with Lotus Notes...

It does have that older look and feel, so the UI could definitely use a face lift.

Recommendations to others considering the product

Definitely consider this as a standalone IM client apart from Lotus Notes Email.

Also, this is another consideration for meeting/screen-sharing sessions as well as video/audio chat.

What business problems are you solving with the product? What benefits have you realized?

Internal instant messaging, meeting/screen-share sessions, audio/video chat.

Sametime review by User in Marketing and Advertising
User in Marketing and Advertising
Validated Reviewer
Review Source

"My Favorite IM System"

What do you like best?

My favorite part about Sametime is the screenshot capability. You are able to quickly capture all or a piece of your screen that you want to show the recipient, and immediately send it to him/her. I also liked that you are able to save screenshots/GIFs that either you sent or that someone sent you down to your Sametime clip board to be available to access later on.

What do you dislike?

I really do not have any negative opinions relating to Sametime. The only issue sometimes is the difficulty of signing into Sametime - but this may be more of an Internet connection issue with my computer itself than the application itself.

Recommendations to others considering the product

After using multiple similar services (i.e. Skype for Business, etc.) I think that the features of Sametime are much more user-friendly and appropriate for business needs.

What business problems are you solving with the product? What benefits have you realized?

The main business issue that I have been solving with Sametime is increasing efficiency of sending snips/screenshots of items on my computer and being able to to send them directly and quickly to the recipient. This save a significant amount of time instead of saving screenshots down or even using a snipping tool.

Sametime review by Luis G.
Luis G.
Validated Reviewer
Verified Current User
Review Source

"Decent "

What do you like best?

That it works. I think that the stuff really works.

What do you dislike?

Nothing it works well and is very helpful for all of us.

What business problems are you solving with the product? What benefits have you realized?

Nothing and all of them.

Sametime review by User in Retail
User in Retail
Validated Reviewer
Verified Current User
Review Source

"Sametime"

What do you like best?

Ability to quickly message coworkers or trans documents to them. Group chats to keep multiple people informed during projects, Ability to chat quickly with overseas office using our own server.

What do you dislike?

occasional lag time with transferring documents. Issue with auto spell check not staying on after reboot.

Recommendations to others considering the product

Defiantly worth adding to you software. Great way for chat within your companies as it uses your Domino Notes Server so its secure no outside access makes communication with offsite offices easier and quicker.

What business problems are you solving with the product? What benefits have you realized?

open communication with various departments within company including overseas office

Sametime review by Kristen L.
Kristen L.
Validated Reviewer
Verified Current User
Review Source

"Sametime Instant Messenter"

What do you like best?

Quick and easy way to chat with other people at my company.

What do you dislike?

Occasionally crashes. Would like to be able to customize more.

Recommendations to others considering the product

Very easy way to communicate, especially for a company with 1,000+ employees.

What business problems are you solving with the product? What benefits have you realized?

With sametime we are able to instantly message someone if they are online. This is very convenient for quick chats where you don't have time to call or write an e-mail to someone. It's easy to add someone to your contacts list and see if they are online to chat.

Sametime review by Wendy S.
Wendy S.
Validated Reviewer
Verified Current User
Review Source

"Sametime"

What do you like best?

Communicate with coworkers regarding work

What do you dislike?

Limited features. Can’t hold meetings through this instant messenger system.

Recommendations to others considering the product

Add meeting capability, share screen options, group meetingd

What business problems are you solving with the product? What benefits have you realized?

Communications

Sametime review by User in Information Technology and Services
User in Information Technology and Services
Validated Reviewer
Verified Current User
Review Source

"Has to catch up with others"

What do you like best?

The simple interface of sametime makes it extremely user friendly. Its integration with external applications like office comes in handy at times.

What do you dislike?

It is lagging behind in the messaging market where competitors like slack and jabber are bringing in more new features very frequently. In a mobile first world still not having a mobile app is something IBM must think about.

Recommendations to others considering the product

It does what it is supposed to do. Good for enterprise business needs.

What business problems are you solving with the product? What benefits have you realized?

Problem is bringing in more collaboration among teams and it does what it promises.

Sametime review by User in Electrical/Electronic Manufacturing
User in Electrical/Electronic Manufacturing
Validated Reviewer
Verified Current User
Review Source

"Great in a global company"

What do you like best?

This tool helps me stay connected real time with collegues around the globe. I am easily able to send quick questions and continue long conversations during convenient times for everyone. It is a great tool to save on phone calls that take up more time than a quick message.

What do you dislike?

There is nothing that I dislike about the tool. My only issue is as a company we are not on the most up to date platform of Sametime so we do not have access to the newer features.

What business problems are you solving with the product? What benefits have you realized?

Reducing the time needed to communicate with collegues- it is sometimes much faster to send a quick message than needing to pick up the phone.

Sametime review by User in Non-Profit Organization Management
User in Non-Profit Organization Management
Validated Reviewer
Verified Current User
Review Source

"Sametime.... so cool!"

What do you like best?

I am new to Lotus Notes, but I really like Sametime! I like how quickly I can message a coworker.

What do you dislike?

I would love more emojis included. : ) Also, I wish that coworkers who aren't in the office could have access to Sametime.

Recommendations to others considering the product

Have fun with it!

What business problems are you solving with the product? What benefits have you realized?

I work in the Development Department for the Salvation Army. I work with several colleagues whose offices are not close by, and SameTime allows us to talk in real time.

Sametime review by User in Insurance
User in Insurance
Validated Reviewer
Verified Current User
Review Source

"Sametime"

What do you like best?

Easy to use, let’s you know when people are busy, faster than email

What do you dislike?

Don’t think you can send files to other contacts

What business problems are you solving with the product? What benefits have you realized?

Not interrupting colleagues when they’re busy, getting quick immediate responses to questions especially if on a call already

Sametime review by User in Hospital & Health Care
User in Hospital & Health Care
Validated Reviewer
Review Source

"Sametime vs Outlook"

What do you like best?

Sametime has really cool emotes that you can save from the internet. It's not as good as other IMing systems, but it gets the job done. I do like being able to send IMs as e-mails when my colleagues log off for the day.

What do you dislike?

The Sametime server isn't great. Many a time, it won't log me on, and I've had to restart my computer. I also wish that Sametime came with more emotes. I don't know how to create GIFs, but I like to share those with my colleagues.

Recommendations to others considering the product

It works

What business problems are you solving with the product? What benefits have you realized?

I can communicate with my colleagues more quickly. If they are on the phone, they can still Sametime.

Sametime review by Danielle C.
Danielle C.
Validated Reviewer
Review Source

"Decent software for SPSS analysis"

What do you like best?

To be fair, I've only had mild interactions with the program. However, I find that I myself need to educate myself in the field of statistical analysis more.

What do you dislike?

Nothing so far to really dislike other than being a ccomplete novice to SPSS. I wish there was a better tool that would help to introduce the beginner at becoming an expert.

What business problems are you solving with the product? What benefits have you realized?

Statistical analysis of data for medical research.

Sametime review by Administrator in Information Technology and Services
Administrator in Information Technology and Services
Validated Reviewer
Verified Current User
Review Source

"Sametime IM"

What do you like best?

Corporate use of an IM platform that integrates with existing corporate software.

What do you dislike?

Newest versions require a lot more time and effort to stand up and maintain.

Recommendations to others considering the product

This product is good if you have dedicated IT staff or a consultant that can properly maintain it. The full scope of what Sametime can provide can be very expensive as the UC component requires certified hardware from IBM.

What business problems are you solving with the product? What benefits have you realized?

All users in the corporate environment are set up to use Sametime and find it easy to use on corporate desktops.

Sametime review by Consultant in Information Technology and Services
Consultant in Information Technology and Services
Validated Reviewer
Review Source

"Perfection!"

What do you like best?

IBM Sametime is the ideal communication space for solving corporate tasks, automation, and optimization of business processes

What do you dislike?

Could have better support and better connect at times.

Recommendations to others considering the product

Its a great bridge to connect across work environment. In today's world where communication is Key something like Sametime is a life saver.

What business problems are you solving with the product? What benefits have you realized?

Enables control of all business instant messaging system. It really facilitates greatly when you are able to see who all are online and logged in whenever needed.

Sametime review by User in Military
User in Military
Validated Reviewer
Review Source

"Sametime Easy Communication"

What do you like best?

Sametime is easy to use and allows you to be notified when a colleague is available. Furthermore it makes collaboration easier when co-workers are spread over a wide area.

What do you dislike?

Stacking options are somewhat limited. Additional options would be beneficial. Additional notification options of newly received messages would also be appreciated/

What business problems are you solving with the product? What benefits have you realized?

Quickly communicate and share files with co-workers. Consult on current issues and provide additional answers to community or directed question.

Sametime review by User in Financial Services
User in Financial Services
Validated Reviewer
Verified Current User
Review Source
Business partner of the vendor or vendor's competitor, not included in G2 Crowd scores.

"makes life so much easy in office"

What do you like best?

chat with people everywhere in office to make life easier

What do you dislike?

the settings to be made are on so user friendly

Recommendations to others considering the product

great for official purpose

What business problems are you solving with the product? What benefits have you realized?

chatiing and solving problems with business parteners

Sametime review by User in Accounting
User in Accounting
Validated Reviewer
Verified Current User
Review Source
Business partner of the vendor or vendor's competitor, not included in G2 Crowd scores.

"Good chat product that could use improvements"

What do you like best?

Embedded in LotusNotes email, easy to use and organize lists. Easy to take screenshot snippets to send.

What do you dislike?

No easy way to video chat or share your screen like in google hangouts

What business problems are you solving with the product? What benefits have you realized?

Being able to send screenshots increases the value of this program because I can share step by step instructions over an internet portal rather than in person.

Sametime review by User in Information Technology and Services
User in Information Technology and Services
Validated Reviewer
Review Source

"Needs improvement"

What do you like best?

I started using sametime as part of Lotus notes package and new company. This is one the good things which comes with Lotus Notes and helps you to connect to your contacts.

What do you dislike?

Not very user friendly when compared to MS products like Skype. even sharing of files, storing conversations etc is not so great.

What business problems are you solving with the product? What benefits have you realized?

Instant contact/chat with your colleagues makes it indispensable if you are in Lotus notes environment

Sametime review by Soumi B.
Soumi B.
Validated Reviewer
Review Source

"Restricted use in IBM server"

What do you like best?

I like very professional, like the option to see what time someone gets online and offline

What do you dislike?

Very formal, do not have much option to be creative

What business problems are you solving with the product? What benefits have you realized?

Good communicator within company

Sametime review by Nikhil H.
Nikhil H.
Validated Reviewer
Review Source

"Versatile"

What do you like best?

Chat UI is intuitive

Extensive patch support added extensibility

Screen and file sharing feature is appreciated

Reliable notifications.

What do you dislike?

There are login issues intermittently.

No option to sync with OutLook

Large chats slow down the application

Recommendations to others considering the product

Easy to learn and use.

What business problems are you solving with the product? What benefits have you realized?

Internal communication with other employees. Easier and non-intrusive communications are always a plus point.

Sametime review by User in Law Practice
User in Law Practice
Validated Reviewer
Review Source

"Sametime is great!"

What do you like best?

I'm a millennial so its nice to use a communicator at work that reminds me of my youth and AOL. easy to navigate, easy to add contacts, overall a great product.

What do you dislike?

The only thing that I dislike about this product is sometimes calling a person via my computer (and connecting to my phone) doesn't always work.

What business problems are you solving with the product? What benefits have you realized?

Allows for an easier way to communicate throughout the office. Shows when people are available and easy to connect when speaking to someone outside the office.

Sametime review by User
User
Validated Reviewer
Review Source

"Sametime review"

What do you like best?

Sametime promotes more efficient communication in the business environment when a quick instant message can be quicker than an email!

What do you dislike?

Can be difficult to figure out how to change your profile picture.

What business problems are you solving with the product? What benefits have you realized?

Sametime can solve miscommunication problems. A benefit is being able to connect to colleagues virtually instantly to get information quicker.

Sametime review by User in Banking
User in Banking
Validated Reviewer
Verified Current User
Review Source

"Functional but not intuitive"

What do you like best?

Support of .gif files. Interaction with coworkers.

What do you dislike?

It's clunky and not intuitive. Crashes a lot.

Recommendations to others considering the product

My company is actually getting rid of Sametime.

What business problems are you solving with the product? What benefits have you realized?

Chatting with coworkers is always helpful.

Sametime review by User in Computer Software
User in Computer Software
Validated Reviewer
Review Source

"Sametime Review"

What do you like best?

The desktop application is user-friendly.The look of the web version is incredibly close to the kind of user experience of the classical desktop version. The video conference and meeting management have been greatly improved from previous versions.

What do you dislike?

Because of the heavy use of graphical components to "emulate" the desktop-based application, the web client seems to be in some contexts a bit slow. Also, the configuration part, both on client and server side, could be improved.

What business problems are you solving with the product? What benefits have you realized?

Company-wide communication.

Sametime review by User in Information Technology and Services
User in Information Technology and Services
Validated Reviewer
Verified Current User
Review Source

"Wonderful mail client"

What do you like best?

Best in business aspects to mail and usage. Too easy in useage

What do you dislike?

It should have had better design because I feel it's more of less attractive

Recommendations to others considering the product

Its very good application

What business problems are you solving with the product? What benefits have you realized?

Its used in my daily mailing service

Sametime review by User
User
Validated Reviewer
Review Source

"It wasn’t an okay messager"

What do you like best?

The gif saving capabilities could have been better organized, but that was my favorite part anyways

What do you dislike?

How many steps there are to log in, had to open lotus and waiiiitt for that to load, and then log in to Sametime. Skype auto loads. Much better

What business problems are you solving with the product? What benefits have you realized?

Internal communications

Sametime review by Eric S.
Eric S.
Validated Reviewer
Review Source
Business partner of the vendor or vendor's competitor, not included in G2 Crowd scores.

"Project communications"

What do you like best?

Easy to use and clear conversations when talking to people on the other side of the World. Doing either one-to-one or one to many conversations.

What do you dislike?

Nothing appears wrong apart from some people bleeping you.

Recommendations to others considering the product

Works well with other suite products from IBM.

What business problems are you solving with the product? What benefits have you realized?

Easy to use and others use the same product.

Sametime review by User in Hospital & Health Care
User in Hospital & Health Care
Validated Reviewer
Review Source

"Easy to use"

What do you like best?

It is simple, convenience and easy to use. The best part is that I can quickly hat with my collegues than sending cumbersome emails

What do you dislike?

It has simple look. Very basic, like old look

Recommendations to others considering the product

Improve the looks

What business problems are you solving with the product? What benefits have you realized?

It make me use my time more efficiently than writing long emails, you can interface with colleague s through simple chat

Sametime review by User in Financial Services
User in Financial Services
Validated Reviewer
Review Source

"Excellent product. Used daily and frequently."

What do you like best?

Ability to contact colleagues immediately when something important come up

What do you dislike?

Not all features are available on the Citrix version of Sametime (e.g., chat history)

Recommendations to others considering the product

Good software if instant messaging application is needed. However, application does not seem to integrate with video and audio.

What business problems are you solving with the product? What benefits have you realized?

I solve compliance and business issues. Sametime enables me to resolve these issues faster.

Sametime review by User in Computer Software
User in Computer Software
Validated Reviewer
Review Source

"Good product - Just wasn't for me"

What do you like best?

Easy to use. It is very simple and effective. I am able to connect with my coleagues, share files and have group chats.

What do you dislike?

The user interface is lacking. Looks outdated and is not the easiest to use.

Recommendations to others considering the product

Evaluate this product for its simplicity, both in terms of use and technicality involved.

What business problems are you solving with the product? What benefits have you realized?

Very cost effective solution.

Sametime review by User in Banking
User in Banking
Validated Reviewer
Review Source

"Works well"

What do you like best?

Has features like screen capture, chat history, group chat and file sharing.

Can also customize the emotions pack.

What do you dislike?

The chat history is not in the same window as the chat. You have to open a separate window.

The interface feels outdated compared to Microsoft's equivalent.

What business problems are you solving with the product? What benefits have you realized?

Easier to communicate with other team overseas.

Sametime review by User
User
Validated Reviewer
Review Source

"nice add-on tool for Lotus Notes"

What do you like best?

The ability to quickly and easily take and share screen shots or snips

What do you dislike?

the lotus notes platform overall - Sametime was one of the bright spots

What business problems are you solving with the product? What benefits have you realized?

realtime communication with colleagues, ability to see who is available/online

Kate from G2 Crowd

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* We monitor all IBM Sametime reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. Validated reviews require the user to submit a screenshot of the product containing their user ID, in order to verify a user is an actual user of the product.