IBM® Service Management Suite for z/OS®

(13)
3.8 out of 5 stars

IBM Service Management Suite is a tool that offers a single point of control for systems management functions, such as visibility, control and automation, for many system elements.

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IBM® Service Management Suite for z/OS® Reviews

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Showing 13 Suite for z/OS® reviews
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Suite for z/OS® review by Executive Sponsor in Information Services
Executive Sponsor in Information Services
Validated Reviewer
Verified Current User
Review Source

"IT systems high availability and monitoring with IBM Service Management Suite"

What do you like best?

Fully deployed IBM Service Management Suite will be easy to operate single point of control and monitoring for multiple IT systems, such as DB2, WebSphere, storage drives and mainframe z/OS. Thera ere many applications that allow IT administrator control and monitor health of multiple systems. This will enable you to create automated scripts and operations, which will work across several systems. Training time to work with IBM Service Management Suite is is not too long and IT Administrators could start working with the system in very short time.

What do you dislike?

Deployment and configuration of the Suite will require a significant effort. However, if it is fully deployed, it will save time.

Particularly UNIX configuration is not straightforward. there is not much documentation regarding automation. Professional Service consultancy will be required to automate control and management of services.

Recommendations to others considering the product

Yes, I recommend IBM Service Management Suite for x/OS for IT departments, which have to manage and maintain mainframe X/OS and multiple middleware systems, such as WebSphere. The fully implemented Suite will enable goo cost savings and consolidated management approach for all the systems.

What business problems are you solving with the product? What benefits have you realized?

Cost reduction for management of multiple systems. Predicted and constant availability of the systems and predictability of high performance of the systems in different work conditions - predicted performance.

Risk mitigation for systems failure and low cost for disaster recovery.

Bottomline - significantly lower IT operational cost.

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Suite for z/OS® review by Ana-Gabriel P.
Ana-Gabriel P.
Validated Reviewer
Review Source

"Functions as expected, but not my choice based on UI and speed"

What do you like best?

I like the multiple features it offers. It's a well thought out product because of that fact. I can get my work done accordingly using it, and easy to use for the most part.

What do you dislike?

I really dislike the user interface. The design is kinda clunky and not pretty to use. The speed is also another problem with it. I think it might have to do with the clunkiness of the UI, so loading anything just takes longer than I'd expect.

Recommendations to others considering the product

Give it a nicer user interface that is both quick and pretty. I would never choose this product personally because of this fact. There are so many other solutions that are faster and prettier, so it is definitely not a product I would recommend to anyone.

What business problems are you solving with the product? What benefits have you realized?

We use it for sprint planning and bug tracking, so we solve anything tech related within the company with it. It's integration with visual studio is perfect, because you can attach anything code related to the issue or task number pretty easily.

What Enterprise IT Management Suites solution do you use?

Thanks for letting us know!
Suite for z/OS® review by User
User
Validated Reviewer
Review Source

"Be the Master of your System Z Environment"

What do you like best?

Simplifying the control of an enterprise is extremely challenging and IBM Management Suite makes enterprise computing more streamlined. The UI is intuitive and has a strong interface for others to interact with and make the most of the product.

What do you dislike?

Transaction server troubleshooting can be complex and burdensome on the end user. This feature is still challenging to manage. The support system can be a challenge to deal with and interact with. The support is there but there needs to be more of a customer forward approach.

Recommendations to others considering the product

I would highly recommend this product for companies who need a full stack computing solve for an enterprise corporation. This is the best way to manage a system Z environment. Large systems can be cumbersome and confusing but the IBM suite of products bring management under one roof and one centralized point of contact.

What business problems are you solving with the product? What benefits have you realized?

Managing a large enterprise environment in a cost effective manner is the main business problem that IBM Managed Services helps me solve.

Suite for z/OS® review by Saurabh Aggarwal M.
Saurabh Aggarwal M.
Validated Reviewer
Review Source

"Its good so far."

What do you like best?

Compatibility with open source, no more 32 to 64 bit compatibility issue. This is moe user friendly version ..it enhances the functionality.I would recommend the people using older version to try this one.

Compatibility with open source, no more 32 to 64 bit compatibility issue. This is moe user friendly version ..it enhances the functionality.I would recommend the people using older version to try this one. Toolkit tool was not much user friendly.

What do you dislike?

Toolkit tool was not much user friendly.

Recommendations to others considering the product

yep its better version and user friendly as well.

What business problems are you solving with the product? What benefits have you realized?

Developing code in TPF for airlines... it enhances the functionality.I would recommend the people using older version to try this one. Toolkit tool was not much user friendly.

Suite for z/OS® review by User in Legal Services
User in Legal Services
Validated Reviewer
Verified Current User
Review Source

"Best in Class"

What do you like best?

I like how very easy it is to use, I like how easy it is to navigate and I really appreciate how reliable it is to use. It is one of our preferred software brands in this category.

What do you dislike?

There is nothing really that we dislike about the content itself but it tends to be a little on the expensive side of things which can make it somewhat cost prohibitive.

Recommendations to others considering the product

I fully recommend using this product!

What business problems are you solving with the product? What benefits have you realized?

We have seen greater profits and greater productivity since using this product.

Suite for z/OS® review by frankline w.
frankline w.
Validated Reviewer
Review Source

"superb"

What do you like best?

The suite covers both hardware and software enterprise resources in an IBM systems complex.

What do you dislike?

it Operate from a single interface and its some how slows down the flows but its not bad though.

Recommendations to others considering the product

its cool and manageable.

What business problems are you solving with the product? What benefits have you realized?

Optimize performance with policy-based automation. Maximize efficiency with a powerful, integrated tool set Comprehensive suite of tools and functions, Minimize your compliance risk

Suite for z/OS® review by Administrator in Civil Engineering
Administrator in Civil Engineering
Validated Reviewer
Review Source

"Using this to reach excellence"

What do you like best?

Excellent as single point of contact between the systems. Great for optimizing your networks performance. The auto based and monitoring on the program are really exceptional to say the least.

What do you dislike?

Nothing really that I can think of, when the program was created they really did plan ahead for the future and it really is ahead of the game compared to similar products.

Recommendations to others considering the product

Really does everything you would want it to.

What business problems are you solving with the product? What benefits have you realized?

Having one point of contact for the systems, being more efficient than ever, and also allowing to reduce costs make separate from competitors.

Suite for z/OS® review by User in Higher Education
User in Higher Education
Validated Reviewer
Review Source

"Good software for managing and coordinating tasks between teams "

What do you like best?

Same time messaging

Calendar sync

Email sync

File sharing and sending

Secure sending

What do you dislike?

Interface can be laggy and the design can be improved

This system can take some time to load features during conferences but it is manageable

What business problems are you solving with the product? What benefits have you realized?

Managing teams

Interacting with multiple users

Operations sharing

File sharing-share point

Screen sharing and notes

Presenting tool selection

Suite for z/OS® review by Minerva L.
Minerva L.
Validated Reviewer
Review Source

"IBM Service Management "

What do you like best?

It allows enterprise services for search and data aggregation

What do you dislike?

Consultation from IBM can be improved to fit client.

What business problems are you solving with the product? What benefits have you realized?

Big data aggregation

Suite for z/OS® review by Administrator in Consumer Electronics
Administrator in Consumer Electronics
Validated Reviewer
Verified Current User
Review Source

"Qualified experienced skilled support staff"

What do you like best?

Prompt support, within 4 hours same day

What do you dislike?

nothing to be dissatisfied with, since support is very good

What business problems are you solving with the product? What benefits have you realized?

reliable quality support

Suite for z/OS® review by User in Hospital & Health Care
User in Hospital & Health Care
Validated Reviewer
Review Source

"IBM SM"

What do you like best?

It enable us to cut the cost in most applications. Decreases our case loads

What do you dislike?

To early to determine not many factors have been discovered

What business problems are you solving with the product? What benefits have you realized?

Identify slow performing connections and high latency in network performance in near real-time

Suite for z/OS® review by Consultant in Information Technology and Services
Consultant in Information Technology and Services
Validated Reviewer
Review Source

"Simplified performance and automation data and increased agility."

What do you like best?

Compliance risk is at minimal and it has redcuced cost as well.

What do you dislike?

Customer value strategy does not present products and services well.

Recommendations to others considering the product

Nothing much.

What business problems are you solving with the product? What benefits have you realized?

Troubleshooting. The concept of severity. The concept of prioritization.

Suite for z/OS® review by Internal Consultant in Medical Devices
Internal Consultant in Medical Devices
Validated Reviewer
Review Source

"IBM Service Management"

What do you like best?

High Availability

Continuity and resilience

Comprehensive monitoring

Automated operations

What do you dislike?

Visibility

Control

Automation

Self healing and high availabilit

What business problems are you solving with the product? What benefits have you realized?

Asset discovery

Enhanced automation

Performance management

Problem determination

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