IBM Tealeaf® is on-premises, on cloud or cloud/on-prem hybrid software that uses AI to capture and analyze visitor interactions on websites and mobile applications. AI-powered behavioral analytics help you create a digital world that engages customers and keeps them coming back.
- Boost conversion: streamline your digital journey.
- Increase revenue: enhance CX to drive loyalty.
- Enhance profitability: get customers to embrace low-cost digital channels.
- Save time: visualize precise steps to optimize CX.
The IBM Tealeaf advantage:
Beyond session replay: get better business results with AI-powered behavioral insight.
- Work faster and catch more opportunities and struggles with less research.
- IBM Tealeaf clients average 196% ROI, conversion rate increases of +3.6% web and +2.5% mobile; and customer retention rate increases of +1.6% web and +2.5% mobile, per a Forrester Total Economic Impact study.
Do more with your data and get more value.
- Tealeaf brings you on a journey from AI-powered performance monitoring out of the box to increasingly advanced use cases (like fraud and attack detection) and sophisticated analyses like multichannel customer journeys.
- Industry-leading data capture and sophisticated (yet simple to use) eventing engine means no customers fall through the cracks.
The confidence of IBM to mitigate program risk
- Rigorous protocols around data privacy and security to protect your customers and your reputation.
- IBM Tealeaf (in both on-premises and on-cloud flavors) is a strategic priority for IBM and our customers enjoy world-class service and support knowing their investment is secure.
For more, visit: ibm.biz/bettercx