IBM Watson Assistant

IBM Watson Assistant

4.3
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IBM Watson Assistant is a tool that add a natural language interface to an application to automate interactions with end users, common applications include virtual agents and chat bots that can integrate and communicate on any channel or device.

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IBM Watson Assistant review by Stephen B.
Stephen B.
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"Top Right Conversational AI tool with good data and IP protection"

What do you like best?

Maturity of UI and ability to have no-code conversational analysts working within the tool.

The ability to train contextual entities within an intent, to handle unknown examples of a trained entity.

Strong set of documentation underlying the product. Clear and transparently laid out.

Clear ethical framework, and a high level of transparency of how the product works and how both the users, the developers and the AI companies data are all protected. Clear opt-outs which are respected.

Good start for free model and move forward from there.

Ability to handle large intent and data sets.

New searching of nodes, and real time "Try it out" node analysis of failure.

Simple integration of cloud functions to call and process external cloud services without needing an external orchestration layer.

Easy integration with a variety of iPaaS tools

node-red being free and supporting such a wide variety of Watson and other integrations out of the box, and then with community led extensions.

What do you dislike?

Currently incomplete movement from single workspace based, to multiple skills (workspaces) based agents, and from a message based pricing to an active user based pricing model. This is going to get there, but at the the moment the product is somewhere inbetween. I would also like more support for analytics in terms of conversational flow and drop outs, the current strategy of pushing the data out into Watson Studio is incomplete as there aren't easy prebuilt notebooks, or dashboards to build the views you would typically have. So whilst you can do it, there feels like there is a step missing. The "Premium" only feature set is very much disliked as it contains things which feel like it should be in the product. Not giving them for a free tier is fine, but even if you pay for standard level they aren't included, instead reserved for a contact only enterprise tier. It makes it impossible to evaluate them properly and means that they don't get the full workout they need to become proper full features.

Recommendations to others considering the product

Ensure you have a plan for your automated conversational testing and your analytics of successful conversations.

Integrate with your DevOps systems to have daily conversational releases, and automated testing of the affects of each days changes.

Engage good upfront conversational design.

Maintain your training sets and testing sets independently

What business problems are you solving with the product? What benefits have you realized?

24/7 contact via website, transforming response figures from a variety of social and web platforms. Outbound lead generation, increased inbound customer satisfaction. Large scale effort reduction. Interactive discussions with users to discover things they might not have thought about. Wellbeing conversational styles.

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IBM Watson Assistant review by Ram T.
Ram T.
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"AI experience with IBM Watson "

What do you like best?

I tried IBM Watson to develop a chatbot. I trained chatbot in IBM Watson and the response is awesome. I gave a demo to one of my friends and his feedback about the chatbot was tremendous.

I used some services like IBM Watson "conversation", "translation" and more, my experience was awesome. I feeling happy to use and explore IBM Watson more and try to utilize this in my future projects

What do you dislike?

If I say about dislike, I didn't find most but I think if you can make documentation more user familiar then it would be great. As I feel currently documentation is prepared in a way that it only targets experienced users who have prior knowledge in programming.

Recommendations to others considering the product

As per my personal experience, I think IBM Watson is doing a great job in Artificial Intelligence. The Application which I build using IBM Watson was awesome and client and user satisfaction was tremendous.

What business problems are you solving with the product? What benefits have you realized?

The chatbot application which I developed is basically to enhance user interaction and try to keep engaging user with the application.

What Chatbots solution do you use?

Thanks for letting us know!
IBM Watson Assistant review by Luis p.
Luis p.
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"Improve your communication with your customers at IBM Watson raves"

What do you like best?

IBM brings you an innovative tool which aims to create virtual agents to ineract with your customer base and be a pleasant and almost human conversation through IBM Watson, you can give ideas, and the application can quickly write and maintain it, this in order to give the feeling to your customers who interact with yourself, amazing

What do you dislike?

IBM thought in all the details of this application, you can integrate it to all IBM applications, you can register for free to perform short tests, and realize the wonders it offers for customer interaction, and the time you can save, in my opinion nothing negative

Recommendations to others considering the product

Perform the free trial and convince yourself that it is a quick solution to your sales process and organize your activities with IBM Watson

What business problems are you solving with the product? What benefits have you realized?

For me, that is an excellent tool and serves as a great help to orgnize you as a company and even the possibility of having interaction with your customers, instantly fast and reliable with your customers, to save money on human talent and save responsiveness seems good to me, today I find myself using the free registration

IBM Watson Assistant review by Jose Alberto M.
Jose Alberto M.
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"Buena plataforma."

What do you like best?

Lo mejor que tiene es la variedad de servicios de los que dispones junto con la documentación. También permite la integración con los servicios de Google de una forma bastate sencilla una vez que tienes configurado correctamente todo.

Los distintos workspaces permiten tener varios proyectos a la vez, aunque la facturación se realizará en la cuenta.

What do you dislike?

A veces, es un poco lioso el configurar correctamente la comunicación entre un servicio y otro si te sales de lo básico y luego los precios, a mi parecer son un poco elevados. La documentación a veces puede ser un poco confusa y hay que estar pendiente de las versiones que se esté usando y de que estés leyendo la documentación para esa.

Recommendations to others considering the product

Lo bueno de Watson, es que necesidades como Speech to Text las puede suplir Google que tiene un modelo más desarrollado para el Español.

What business problems are you solving with the product? What benefits have you realized?

Yo lo he utilizado para la transcripción de llamadas en caliente, gracías a un cliente SIP. Los beneficios han sido que, una vez configurado todo (cosa que a veces es un poco costoso), todo funciona de maravilla. Aparte, permite la integración con algunos servicios de Google.

IBM Watson Assistant review by Deepak K.
Deepak K.
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"IBM Watson Assistant Review"

What do you like best?

The interface knows automatically when to search the knowledge base for details, when to ask for clarity and in cases where the required details are unavilable in knowledge base it simply diverts the user to the support assistant.

What do you dislike?

Sometimes for a user who traditionally wishes to speak to customer care for help regarding some context interacting with IBM Watson Assistant might seem to be too much time consuming.

What business problems are you solving with the product? What benefits have you realized?

In my team where we manage support teams for problem management regarding a business inteligence tool, the customers frequently try to reach the support team for gettng their task done. For a small team it was initially too hectic to deal with the issues of multiple clients at a time, but after theimplementation of IBM Watson Assistant all the FAQ's and Knowledge Error Database(KEDB) details are covered. It knows automatically when to forward the users to the support human counterparts.

IBM Watson Assistant review by Keegan G.
Keegan G.
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"fast to implement, fast to train, fast to value"

What do you like best?

Watson Assistant is extremely easy to setup and deploy. With a few clicks the watson workspace is live and with a few more clicks you can have a live weblink, slack integration, facebook messenger, etc. The platform makes it very easy to add intents, dialogs, and retrain your model. The biggest learning curve comes from understanding the art of programming a conversation, but once you get that its smooth sailing! One of the biggest things I like about the platform is that you get instant feedback to your model, as every change is live immediately. I also love that it helps recommend intents and help find overlapping intents.

What do you dislike?

My biggest request for improvement is to add an undo button. Although having live changes is great, it's sometimes hard to work with if you make a mistake, break your model, and then have to figure out what you previously did to make it work. I wouild also like the insights page to be improved. We wanted control over history of users and which intents the triggered, as well as a way to capture their feedback, so we implemented a cloudant DB to simply store every conversation. A way to create your own insights dashboard would be very helpful!

Recommendations to others considering the product

Ive looked into other platforms but didn't ever find a need to switch. I think WA is the best choice as it is actively being worked on, with new features getting deployed quarterly.

What business problems are you solving with the product? What benefits have you realized?

We are leveraging watson assistant to build conversational tools for our clients. We currently are working on a human resources assistant that is integrated with employee benefits and personal information, allowing users to query about their vacation balance, sick balance, and other cool HR insights

IBM Watson Assistant review by Roberto G.
Roberto G.
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"Watson assistant a top industry chatbot builder"

What do you like best?

Watson assistant main feature is the easy way you can design de dialogs against the competitors, is the best in this field, also like the way you can manage some flags and important information using the json format of a answer.

What do you dislike?

when you build chatbots you use a lot of examples distributed on diferent Intents, but when you check some conflicts the solution only show 1 vs 1 conflicts, but in the training might exist more than 1 conflictive intentin because the confidence of a test is too low and can be confused, a good solution could be checkin examples across all intents so you can find more conflicts in your training

Recommendations to others considering the product

added in the dislike part

What business problems are you solving with the product? What benefits have you realized?

whe can build client facing chatbots in less time using really cool features and managing in a smooth way the context for the soluton even when we build async solutions.

IBM Watson Assistant review by Gustavo R.
Gustavo R.
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"Easy to use and powerful"

What do you like best?

Watson Conversation is one of the best NLU service out there. Watson has a friendly web app that make it easy to start building a virtual agent, although you need some programming and machine learning skills to build a really good one. When data is not good enough (most common case), Watson performs better in intent detection with higher precision and recall scores compared to others providers. I believe this happens because he can do very well the linguistic expansion from a few given examples. You can start using the free tier up to 10,000 calls, which turns the adoption easy and cheap. I also really enjoy the ease of consuming Watson API and integrating into backends and internal systems.

What do you dislike?

Fuzzy matching dont works so well in others languages as it does in english, although its still in beta.

Recommendations to others considering the product

You can find a lot of information on google about how to start with Watson Conversation. Go ahead and try it by yourself.

What business problems are you solving with the product? What benefits have you realized?

We are primary using Watson Conversation to build virtual agents and chatbots on customers from different industries (from customer service and bots to HR to manufacturing troubleshooting). We use it in different channels: customs web, iOS and android interfaces, Facebook Messenger, customer service and servicedesk tools.

IBM Watson Assistant review by Anna P.
Anna P.
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"Chatbot that is easy to start and implement"

What do you like best?

The Watson Assistant has a very intuitive interface that helps to create a chatbot in a matter of few minutes. It is easy to navigate through the tabs in the dialog itself.

What do you dislike?

The only thing that could be useful for developers is to rewrite the workspace in the dialog, so that the credentials would be the same. In addition, sometimes the response time is long, especially when trying to launch the tool.

What business problems are you solving with the product? What benefits have you realized?

In our team the Watson Assistant was used for different cases, mostly in the customer care sector. It helps to build customized dialog very fast and implement it in the applications, as well as other social medias, in a matter of few minutes.

IBM Watson Assistant review by Waldemar R.
Waldemar R.
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"A platform to empower end users"

What do you like best?

With watson assistant you don`t need to have IT to develop a ChatBot for your use case. The business specialists can use the tool to build chatbots and get great results with minumum tech knowledge. It is wirth trying it!

What do you dislike?

You need to build your app for the chatbot - and then you need IT experts. This could be done with some low code platform, but indeed is needed some IT knowledge.

Recommendations to others considering the product

It is worth a try, really. The product is very good for starting in the chatbot world. Start small and grow from that.

What business problems are you solving with the product? What benefits have you realized?

The support for our field technical assistants - wich many times need our internal technical team suport for simple questions.

IBM Watson Assistant review by Pedro L.
Pedro L.
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"A nice platform to non technical people build their chatbots."

What do you like best?

The easy interface to start building your own virtual assistant and the plenty of code available at the internet to plug it in a bunch of solutions.

What do you dislike?

The lack of real integration workflows within Watson platform itself. There`s a orchestrator needed to enable this feature now, but soon they`ll release new versions with this problem addressed.

What business problems are you solving with the product? What benefits have you realized?

24/7 availability to the customers of an agent that can at least answer and direct questions. But, much more than this, we can offer a bunch os services in the same 24/7 without taking real people to solve those bunch of repetitive tasks, and they can start investing their time doing other stuff.

IBM Watson Assistant review by Gurinder G.
Gurinder G.
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"Ease of use of the platform"

What do you like best?

We formed strategic partnership with IBM to expedite our roadmaps to introduce analytics and automation in customer service space. Watson enable us introduce chatbot capability within 6 weeks. IBM team supporting PayPal is superb. They come across more as trusted partners rather than vendor/client relationship.

What do you dislike?

Ability to move rich data to cloud is big challenge for Fintech companies. This inflexibility hinders the potential that can be tapped from the rich feature sets of Watson. IBM needs to solve data privacy issues working with regulators.

What business problems are you solving with the product? What benefits have you realized?

Providing effortless customer service experience to enable our customer service agents to focus on value add interactions with customers.

IBM Watson Assistant review by Alexander D.
Alexander D.
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"Watson Conversation Bot for Workplace Booking System"

What do you like best?

It was realy easy to use and to build different workflows.

The solution has a great rate of understanding and so the product satisfied manz customers

What do you dislike?

The API to our system was a little complicated.

What business problems are you solving with the product? What benefits have you realized?

We have a market leading Workspace MAnagement tool including sensors an an Application. It is a great solution for shared offices, when there are more employees than workspaces. You can book workspaces close to team members, book perfect fitting meeting rooms with them and so on. With Watson Conversation, we where able to add a Whatsapp-like Bot you can talk to and reserve all information and bookings.

IBM Watson Assistant review by Frank L.
Frank L.
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"Watson Assistant is Awesome!"

What do you like best?

Really like the ease of use and the ability to create highly interactive intent driven interactions using Watson Assistant.

What do you dislike?

Haven't been able to figure out how to give different users different permissions to create, edit, and update BOTS created.

Recommendations to others considering the product

Great product from a great company- Easy to get started and build more complexity later- easy for a business user or business analyst not requiring developer skills

What business problems are you solving with the product? What benefits have you realized?

Intelepeer has customers across every vertical, and use Watson Assistant for creating BOTS that are simple chatbots via web, and also SMS and voice enabled using our Atmosphere CPaaS.

IBM Watson Assistant review by Ellen H.
Ellen H.
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"Great results for customer service application"

What do you like best?

Simple to construct and business analysts can support the development of chat flows rather than always needing developers.

What do you dislike?

Would be nice if the business could access the data without needing IT to help extract

Recommendations to others considering the product

Take the time to think through your chatbot flows before building anything

What business problems are you solving with the product? What benefits have you realized?

Providing answers to employees of our clients when they come to us looking for help. Employees were calling Sales,, the client service centers, etc. looking for answers and the chatbot has been able to provide them with the information they need and get them out of other channels.

IBM Watson Assistant review by Gene A.
Gene A.
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"Watson growing up"

What do you like best?

Watson Assistant in continuing to grow and improve. The tooling is becoming more intuitive and more best practices are emerging.

What do you dislike?

There are still common problems that don't have workable solutions and the community is still pretty small. Specifically, when creating a voice solution with Watson Assistant, the confidence and recognition can be difficult to improve.

Recommendations to others considering the product

Save voice integration for last.

What business problems are you solving with the product? What benefits have you realized?

We have implemented a call center chat bot with voice, text message and web chat. We have increased employee engagement and overall satisfaction by automating some of the lower level cognitibve tasks.

IBM Watson Assistant review by G2 Crowd User
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"Useful product with some minor issues"

What do you like best?

I like the simplicity of setting up a dialog - my background isn't in development or coding and I'm (with some practice) very comfortable with using it.

What do you dislike?

Minor issues that seem simple to fix - e.g. you can move training questions to different intents but can't move entity values into different entities.

Recommendations to others considering the product

Get real user data, deploy quickly and often and make constant improvements. Plan for users asking questions that your assistant can't answer/isn't within its remit and make sure you have a fallback answer or signpost to somewhere useful.

What business problems are you solving with the product? What benefits have you realized?

Getting information at scale to people who need it when they need it. Our call centre is only open until 8pm, but using our virtual assistant means we can support people through the night too.

IBM Watson Assistant review by Veronica T.
Veronica T.
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"Review Watson Assistant"

What do you like best?

The user interface is very logical and simple to use, even for a non-programmer. There is a strong watson community where it is easy to ask questions and get help with i.e. dialog developement.

What do you dislike?

That swedish not is a supported.

I don't like that there can only be maximum 5 responses with the rich text options. Like I would like to be able to ansver with more than 5 images.

What business problems are you solving with the product? What benefits have you realized?

Creating chatbots that can enhance our customers' support and can unlock accounts and automate services.

IBM Watson Assistant review by G2 Crowd User
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"Need to implement a Chatbot ? IBM Watson Coversation is your perfect partner."

What do you like best?

Simple and intuitive approach for implementing a conversation chatbot, with extensive support of queries for automating the dialog flow.

What do you dislike?

Documentation for developing conversation applications uses terminology which appears a bit too technical in contrast with the simplicity of configuring the chatbot

Recommendations to others considering the product

Remember that you must already have an IBM Cloud account. To avoid frustration use the tutorial which gives good guidance on how to implement a simple conversation chatbot. If you encounter difficulties, IBM support will assist you to move forward.

What business problems are you solving with the product? What benefits have you realized?

Implement a virtual assistant to answer standard questions about the GDPR regulation process. This should avoid overloading the service desk as the date the regulation comes into effect.

IBM Watson Assistant review by Francisco A.
Francisco A.
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"Very easy start in IA"

What do you like best?

Watson Assistant is very useful to start your path on Artificial Intilligence. Is very easy to use and to deploy a product in weeks. Also you can train your Bots to attend the raw need of your clients

What do you dislike?

I thought that in some point Watson Assistant would be learning by itself

Recommendations to others considering the product

Go for it, as I said before is a easy way to start getting value for your business from IA

What business problems are you solving with the product? What benefits have you realized?

For a start innovative customer attention and internal eficiency

IBM Watson Assistant review by Alberto G.
Alberto G.
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"Setting up Watson Assistnat"

What do you like best?

The help of all the IBM team to train and explain all the options and adapting them to our comnay need has been expeptional and very possitive

What do you dislike?

Nothing to this point with the implementation is a dislike

Recommendations to others considering the product

Very good implementation process of use of the tool

What business problems are you solving with the product? What benefits have you realized?

This is the base for our communication with customer base and helpng the business understand our current and new customers for the business

IBM Watson Assistant review by G2 Crowd User
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"Building a Watson Voice Agent"

What do you like best?

I like the ability to easily integrate 3rd party and on-platform services. The dashboard view is a helpful aggregator of those services. Assistant has what seems like its own markup language using literals etc... That is a cool feature.

What do you dislike?

I dislike when services sleep and they fall out of sync. This happens when in a Dev env on the lite plan. I also dislike the performance of the name entity which is currently in beta. It is only succesful 50% of the time, my thinking is that this is a staple and should be nailed by now.

What business problems are you solving with the product? What benefits have you realized?

I am solving for T1 support, and order processing.

IBM Watson Assistant review by G2 Crowd User
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"Content Management features "

What do you like best?

I like the clean UI, it makes a very complex thing like the conversation design look clean and simple, and does a pretty good job displaying the conversation logic.

What do you dislike?

- There are no content management features. Content writers are used to working in Content management tools. That aside, there are a number of critical features always required in content management, such as content categorisation, language models, translation setup / integrations. There are also no APIs to allow us to integrate with other content management tools. These are critical for scaling.

What business problems are you solving with the product? What benefits have you realized?

We are using Watson chatbot to abate contacts coming into the contact center.

IBM Watson Assistant review by Hani Z.
Hani Z.
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"Chatbot using IBM Watson"

What do you like best?

I loved finally getting my hands on Watson and buiding something real. I had never built something with an Assistant but it was incredibly intuitive. I'm excited to work with it more in the future.

What do you dislike?

I can't think of anything I dislike right now!

What business problems are you solving with the product? What benefits have you realized?

I'm trying to figure out new ways for us to better communicate with new customers and clients who use our platform.

IBM Watson Assistant review by andrea k.
andrea k.
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"Could be more Myca"

What do you like best?

The natural language conversation, the way that the application fill the CV to the position

What do you dislike?

I would like to see some of the Myca's features in this api. It'a because the candidate it's the same one that will became an employee

What business problems are you solving with the product? What benefits have you realized?

The EVP, and the pain of the candidate that always have to fill a lot of informations to apply to an open position

IBM Watson Assistant review by Murray H.
Murray H.
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"Great results!"

What do you like best?

Once one was conversant with the tool, it was easy to update our model and retrain. We obtain around a 75% success rate. We have moved our POC to production.

What do you dislike?

It takes some training to navigate around the Watson Cloud, probably because it offers so much.

What business problems are you solving with the product? What benefits have you realized?

We have off-loaded rote work from employees, allowing them to focus on more important issues.

IBM Watson Assistant review by Renato D.
Renato D.
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"It's really time saving!"

What do you like best?

It's very easy to go from zero to an entire solution in a few days, and the documentation is always up to date! I really like using it.

What do you dislike?

Sometimes updates modify entirelly the apis that we use.

What business problems are you solving with the product? What benefits have you realized?

I used it several times, but for example, I've used it to solve healthcare systems where users wanted to have medications at home.

IBM Watson Assistant review by Deepak K.
Deepak K.
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"It has been a journey"

What do you like best?

Waston Assistant has come a long way since the days of Dialog and conversation and is finally at a stage where a fully functional virtual agent experience can be implemented in a short amout of time.

What do you dislike?

The interface (expecially) working with the dialog nodes can improve although it has been constantly improving.

What business problems are you solving with the product? What benefits have you realized?

providing cognitive applications for our clients

IBM Watson Assistant review by Lucas C.
Lucas C.
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"Operations Virtual Assistant"

What do you like best?

Quite self learning and easy to build the blocks that we needed and scale in our own pace with low price

What do you dislike?

Few pre-build models. We had to figure out how to join translation, unstructured text interpretation and communication capabilities.

What business problems are you solving with the product? What benefits have you realized?

Lack of knowledge spreading. With the application building we could empower low level wrkers to solve more challenging problems

IBM Watson Assistant review by G2 Crowd User in Computer Software
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"I could to undertood better how I can use IBM Watson Assistant to improve the communication."

What do you like best?

The facility way that anybody can use this technology. It is so easy to learn and test. So for me, it is an amazing thing.

What do you dislike?

The delayed that it is taking to use for everyone both company/business and personal use.

Recommendations to others considering the product

to be continued effort to share and teach the developers and entrepreneurs to build a new world with IA and ML.

What business problems are you solving with the product? What benefits have you realized?

I believe that I can solve some issues like to give treatment or answered the contact by the customer to companies.

You can reduce stress and make smarter the contact centers then we can use nowadays.

IBM Watson Assistant review by G2 Crowd User
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"Middling To Good"

What do you like best?

Main good points are: The API documentation and the sample code provided, the intuitive user interface of Watson Assistant

What do you dislike?

The lack of versioning causes us alot of problems, it is also diffiuclt to see what new featurs are planned with Watson Assistant in the furture, for example multiple skills per assistant is apprarently due for release soon but we have no visibility of this, currently we are looking at building applications to manage multiple bots and are not sure whether to invest time in this

What business problems are you solving with the product? What benefits have you realized?

Customer Engagment is the stand out use case

IBM Watson Assistant review by saugata g.
saugata g.
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"Still rules"

What do you like best?

Easy nto build on and has never disappointed on real projects

What do you dislike?

Nothing as such. Commercial discussions including getting an appropriate quote has always been the toughest challenge getting started.

Recommendations to others considering the product

Try before you get too far suaded by others

What business problems are you solving with the product? What benefits have you realized?

A number of my clients have successfully deployed at scale and rapid speed to value

IBM Watson Assistant review by G2 Crowd User in Information Technology and Services
G2 Crowd User in Information Technology and Services
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"Easy to use but falling behind in competition"

What do you like best?

Watson Conversation Service is easy to use and provides an accurate response for simple questions given that 5 to 10 samples have been configured for the questions.

What do you dislike?

IBM took a lot of time to identify the right SMEs who can guide us in creating the right training model. Also, there were lot of discussions about leveraging other Watson services such as Discovery, etc, which weren't productive.

Recommendations to others considering the product

Competition seems to be getting ahead of IBM in Cognitive capabilities. So evaluate the product not just for present use cases, but also from future proofing perspective.

What business problems are you solving with the product? What benefits have you realized?

Its still in test phase.

IBM Watson Assistant review by G2 Crowd User
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"Great user interface"

What do you like best?

It is user friendly and very easy to understand. I just took one training and afterwards it was so easy to use thanks to the usability of the tool. I really liked the way you can test your conversation very easy and the steps to do it are so clear.

What do you dislike?

I really don't dislike anything, every issue I used to have was solved with the UI improvement.

What business problems are you solving with the product? What benefits have you realized?

Provide Self service for the customers. It is very easy to automate some processes on the service that your clients are getting

IBM Watson Assistant review by G2 Crowd User
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"Wonderful tool that can solve many real usecases"

What do you like best?

Its simple to connect and do proof of concept. Some of the basic configurations are intuitive.

What do you dislike?

When it comes to complex intents, there is not many examples out there to follow. It will be nice if IBM can add more case studies.

Recommendations to others considering the product

Make the intent inference configuration more intuitive, with options to include/exclude based on the flow of conversation

What business problems are you solving with the product? What benefits have you realized?

We are having bots as part of our business and human-machine interaction is made possible by Watson. We are able to interpret user conversation as commands/instructions to carry tasks.

IBM Watson Assistant review by james b.
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"Watson Assistant brings cognitive computing to anyone"

What do you like best?

The ease of use of the technology, the simple ability to update and change to get started with a chat bot so quickly.

What do you dislike?

From a developer perspective the pipeline to manage large amounts of content could be improved.

Recommendations to others considering the product

Just give it a try.

What business problems are you solving with the product? What benefits have you realized?

Solving wiki's and FAQ's across the enterprise.

IBM Watson Assistant review by Edwin J.
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"From zero to one 😀"

What do you like best?

The powerful Watson computing power in the backstage.

What do you dislike?

Constant upgrades to the interface and sometimes API that require adjustments to keep the solution working properly.

Recommendations to others considering the product

Go ahead and make the most of this powerful platform.

What business problems are you solving with the product? What benefits have you realized?

Answering common questions on websites. This could lead to quicker sales process.

IBM Watson Assistant review by Gaurav V.
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"Watson Assistant "

What do you like best?

Watson provide intuitive interface and platform to build Chatbot quickly

What do you dislike?

It should have exhaustive list of utterances for each intent

What business problems are you solving with the product? What benefits have you realized?

We are deflecting good chunck of exiting IVR calls to Watson Assistant for our clients. It helped in better customer satisfaction, quicker resolution

IBM Watson Assistant review by phillip a.
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"very comprehensive"

What do you like best?

excellent AI helper for just about any task you can think of.

What do you dislike?

expensive to buy. I wish they has a "lite" version

Recommendations to others considering the product

definitely give it a try. Watson based products have been shown to be high quality.

What business problems are you solving with the product? What benefits have you realized?

remedies some of the detail attention. IBM does that for me.

IBM Watson Assistant review by G2 Crowd User
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"Stand up simple to complex chat bots quickly"

What do you like best?

To stand up a simple bot is very easy, and then it can be scaled to thousands of users with dozens of intents.

What do you dislike?

Once you grow beyond a single, close-knit team of developers it can be difficult to keep everyone from stepping on toes. Deployment to multiple, separate environments can be tricky.

What business problems are you solving with the product? What benefits have you realized?

Automating customer support to answer questions and allow customers to perform transactions on their account, all through chat on the website, application, and other channels.

IBM Watson Assistant review by G2 Crowd User
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"Market Leading NLP For Chatbots"

What do you like best?

Watson Assistant offers in depth flexiblity, as well as power to handle complex dialogue flows. Its unparalleled in the market.

What do you dislike?

Hard to find helpful free training for more complicated features (like Digressions, Javascript modifiers in Dialog Nodes, etc.)

What business problems are you solving with the product? What benefits have you realized?

Built a customer experience driven chatbot for a large enterprise, public facing, which is receiving over 1k conversations per day. Strong take up by users, lower customer escalations, and reduction of comms to existing support channels. Great product.

IBM Watson Assistant review by G2 Crowd User
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"Appointment booking"

What do you like best?

The getting started to catch all the information needed to book an appointment is very easy after the introduction of the slot feature. We were able to have a basic booking conversation after a short time.

What do you dislike?

The support for common German relative date phrases (like "uebermorgen") was difficult. It's difficult for customers to enter time frames instead of concrete times.

What business problems are you solving with the product? What benefits have you realized?

The use case enable a 24/7 possibility to book an appointment using natural language.

IBM Watson Assistant review by G2 Crowd User
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"Amazing product for COntact center Applications"

What do you like best?

This product is very easy to use and its easy to define entities and relationships. Using which the Tool is able to build the base on its own. In fact for demo purpose , a quick chat bot can be done in about 30 minutes

What do you dislike?

THere is nothing that I do not like about this product

What business problems are you solving with the product? What benefits have you realized?

IBM Watson Assistant is being used to leverage contact center dvelopement and it is our tool of choice

IBM Watson Assistant review by Surjith Singh T.
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"Chati Chat is the new way of Intelligent FAQ"

What do you like best?

Dialog, Intent , Business freindliness, no coding, works on any browser and app

What do you dislike?

still very primitative and need more improvements

What business problems are you solving with the product? What benefits have you realized?

we are chemicals manufacturing company ,with lots of websites, websites need inteligent way of answering qeustions.

IBM Watson Assistant review by James K.
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"Watson Assistant Review"

What do you like best?

It acts just like Watson Conversation but adds extra assistants for automotive and hospitality.

What do you dislike?

Still just testing and so far no negatives stick out.

What business problems are you solving with the product? What benefits have you realized?

Legal applications. We are testing what benefits it can deliver on a daily basis with certain programs.

IBM Watson Assistant review by G2 Crowd User
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"Very Intuitive"

What do you like best?

The IBM Watson assistant gives you alot of power in building virtual assistants, whill making it very straightforward and easy to use. The learning capabilities are amazing. Whether you are looking create basic virtual assistant experiences or involved automated tasks, the solution has what you need.

What do you dislike?

Want more integration with other chat and messaging platforms

What business problems are you solving with the product? What benefits have you realized?

Working to tie in all our support channels, while removing the friction from the customer support experience.

IBM Watson Assistant review by Thom L.
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"Best in class for enterprise"

What do you like best?

I really enjoy the watson assistant product - It is really important my business maintains data security.

What do you dislike?

The biggest oppotunity for the product is the lack of business metrics

What business problems are you solving with the product? What benefits have you realized?

FoH customer service, Digital IVR

IBM Watson Assistant review by G2 Crowd User
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"Watson Review"

What do you like best?

Scope of information and speed. The way that employeres can quickly access the information they need. Time to implement on a dated platform could be better.

What do you dislike?

Nothing, fully comprehensive product. Perhaps the cost could be better. Greater internal independance to run and monitor the product once internally laucnhed.

.

Recommendations to others considering the product

Fully asses cost of implimentation

What business problems are you solving with the product? What benefits have you realized?

Access to employee data, resolving queries that emoloyees have to look at dara. Answering standard questions.

IBM Watson Assistant review by Conny S.
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"IBM Watson review"

What do you like best?

I like that the user interface is simple yet powerfull.

What do you dislike?

I dont like that the interface is so slow.

What business problems are you solving with the product? What benefits have you realized?

Helping customer to optimize the comunication in ther organisation and remove boring tasks.

IBM Watson Assistant review by Kiran G.
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"Watson assistant review"

What do you like best?

The NLU where it can recognize the natural language

What do you dislike?

The integration with Voice Gateway is not easy we had to go through lot of issues

What business problems are you solving with the product? What benefits have you realized?

Creating a survey usecase

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