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IBM Watson Assistant

IBM Watson Assistant

4.2
(17 reviews)

IBM Watson Assistant is a tool that add a natural language interface to an application to automate interactions with end users, common applications include virtual agents and chat bots that can integrate and communicate on any channel or device.

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IBM Watson Assistant review by Stephen B.
Stephen B.
Validated Reviewer
Verified Current User
Review Source

"Top Right Conversational AI tool with good data and IP protection"

What do you like best?

Maturity of UI and ability to have no-code conversational analysts working within the tool.

The ability to train contextual entities within an intent, to handle unknown examples of a trained entity.

Strong set of documentation underlying the product. Clear and transparently laid out.

Clear ethical framework, and a high level of transparency of how the product works and how both the users, the developers and the AI companies data are all protected. Clear opt-outs which are respected.

Good start for free model and move forward from there.

Ability to handle large intent and data sets.

New searching of nodes, and real time "Try it out" node analysis of failure.

Simple integration of cloud functions to call and process external cloud services without needing an external orchestration layer.

Easy integration with a variety of iPaaS tools

node-red being free and supporting such a wide variety of Watson and other integrations out of the box, and then with community led extensions.

What do you dislike?

Currently incomplete movement from single workspace based, to multiple skills (workspaces) based agents, and from a message based pricing to an active user based pricing model. This is going to get there, but at the the moment the product is somewhere inbetween. I would also like more support for analytics in terms of conversational flow and drop outs, the current strategy of pushing the data out into Watson Studio is incomplete as there aren't easy prebuilt notebooks, or dashboards to build the views you would typically have. So whilst you can do it, there feels like there is a step missing. The "Premium" only feature set is very much disliked as it contains things which feel like it should be in the product. Not giving them for a free tier is fine, but even if you pay for standard level they aren't included, instead reserved for a contact only enterprise tier. It makes it impossible to evaluate them properly and means that they don't get the full workout they need to become proper full features.

Recommendations to others considering the product

Ensure you have a plan for your automated conversational testing and your analytics of successful conversations.

Integrate with your DevOps systems to have daily conversational releases, and automated testing of the affects of each days changes.

Engage good upfront conversational design.

Maintain your training sets and testing sets independently

What business problems are you solving with the product? What benefits have you realized?

24/7 contact via website, transforming response figures from a variety of social and web platforms. Outbound lead generation, increased inbound customer satisfaction. Large scale effort reduction. Interactive discussions with users to discover things they might not have thought about. Wellbeing conversational styles.

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IBM Watson Assistant review by Ram T.
Ram T.
Validated Reviewer
Verified Current User
Review Source

"AI experience with IBM Watson "

What do you like best?

I tried IBM Watson to develop a chatbot. I trained chatbot in IBM Watson and the response is awesome. I gave a demo to one of my friends and his feedback about the chatbot was tremendous.

I used some services like IBM Watson "conversation", "translation" and more, my experience was awesome. I feeling happy to use and explore IBM Watson more and try to utilize this in my future projects

What do you dislike?

If I say about dislike, I didn't find most but I think if you can make documentation more user familiar then it would be great. As I feel currently documentation is prepared in a way that it only targets experienced users who have prior knowledge in programming.

Recommendations to others considering the product

As per my personal experience, I think IBM Watson is doing a great job in Artificial Intelligence. The Application which I build using IBM Watson was awesome and client and user satisfaction was tremendous.

What business problems are you solving with the product? What benefits have you realized?

The chatbot application which I developed is basically to enhance user interaction and try to keep engaging user with the application.

What Chatbots solution do you use?

Thanks for letting us know!
IBM Watson Assistant review by Luis p.
Luis p.
Validated Reviewer
Verified Current User
Review Source

"Improve your communication with your customers at IBM Watson raves"

What do you like best?

IBM brings you an innovative tool which aims to create virtual agents to ineract with your customer base and be a pleasant and almost human conversation through IBM Watson, you can give ideas, and the application can quickly write and maintain it, this in order to give the feeling to your customers who interact with yourself, amazing

What do you dislike?

IBM thought in all the details of this application, you can integrate it to all IBM applications, you can register for free to perform short tests, and realize the wonders it offers for customer interaction, and the time you can save, in my opinion nothing negative

Recommendations to others considering the product

Perform the free trial and convince yourself that it is a quick solution to your sales process and organize your activities with IBM Watson

What business problems are you solving with the product? What benefits have you realized?

For me, that is an excellent tool and serves as a great help to orgnize you as a company and even the possibility of having interaction with your customers, instantly fast and reliable with your customers, to save money on human talent and save responsiveness seems good to me, today I find myself using the free registration

IBM Watson Assistant review by Jose Alberto M.
Jose Alberto M.
Validated Reviewer
Verified Current User
Review Source

"Buena plataforma."

What do you like best?

Lo mejor que tiene es la variedad de servicios de los que dispones junto con la documentación. También permite la integración con los servicios de Google de una forma bastate sencilla una vez que tienes configurado correctamente todo.

Los distintos workspaces permiten tener varios proyectos a la vez, aunque la facturación se realizará en la cuenta.

What do you dislike?

A veces, es un poco lioso el configurar correctamente la comunicación entre un servicio y otro si te sales de lo básico y luego los precios, a mi parecer son un poco elevados. La documentación a veces puede ser un poco confusa y hay que estar pendiente de las versiones que se esté usando y de que estés leyendo la documentación para esa.

Recommendations to others considering the product

Lo bueno de Watson, es que necesidades como Speech to Text las puede suplir Google que tiene un modelo más desarrollado para el Español.

What business problems are you solving with the product? What benefits have you realized?

Yo lo he utilizado para la transcripción de llamadas en caliente, gracías a un cliente SIP. Los beneficios han sido que, una vez configurado todo (cosa que a veces es un poco costoso), todo funciona de maravilla. Aparte, permite la integración con algunos servicios de Google.

IBM Watson Assistant review by Gustavo R.
Gustavo R.
Validated Reviewer
Verified Current User
Review Source

"Easy to use and powerful"

What do you like best?

Watson Conversation is one of the best NLU service out there. Watson has a friendly web app that make it easy to start building a virtual agent, although you need some programming and machine learning skills to build a really good one. When data is not good enough (most common case), Watson performs better in intent detection with higher precision and recall scores compared to others providers. I believe this happens because he can do very well the linguistic expansion from a few given examples. You can start using the free tier up to 10,000 calls, which turns the adoption easy and cheap. I also really enjoy the ease of consuming Watson API and integrating into backends and internal systems.

What do you dislike?

Fuzzy matching dont works so well in others languages as it does in english, although its still in beta.

Recommendations to others considering the product

You can find a lot of information on google about how to start with Watson Conversation. Go ahead and try it by yourself.

What business problems are you solving with the product? What benefits have you realized?

We are primary using Watson Conversation to build virtual agents and chatbots on customers from different industries (from customer service and bots to HR to manufacturing troubleshooting). We use it in different channels: customs web, iOS and android interfaces, Facebook Messenger, customer service and servicedesk tools.

IBM Watson Assistant review by G2 Crowd User
G2 Crowd User
Validated Reviewer
Verified Current User
Review Source

"Need to implement a Chatbot ? IBM Watson Coversation is your perfect partner."

What do you like best?

Simple and intuitive approach for implementing a conversation chatbot, with extensive support of queries for automating the dialog flow.

What do you dislike?

Documentation for developing conversation applications uses terminology which appears a bit too technical in contrast with the simplicity of configuring the chatbot

Recommendations to others considering the product

Remember that you must already have an IBM Cloud account. To avoid frustration use the tutorial which gives good guidance on how to implement a simple conversation chatbot. If you encounter difficulties, IBM support will assist you to move forward.

What business problems are you solving with the product? What benefits have you realized?

Implement a virtual assistant to answer standard questions about the GDPR regulation process. This should avoid overloading the service desk as the date the regulation comes into effect.

IBM Watson Assistant review by G2 Crowd User in Computer Software
G2 Crowd User in Computer Software
Validated Reviewer
Review Source

"I could to undertood better how I can use IBM Watson Assistant to improve the communication."

What do you like best?

The facility way that anybody can use this technology. It is so easy to learn and test. So for me, it is an amazing thing.

What do you dislike?

The delayed that it is taking to use for everyone both company/business and personal use.

Recommendations to others considering the product

to be continued effort to share and teach the developers and entrepreneurs to build a new world with IA and ML.

What business problems are you solving with the product? What benefits have you realized?

I believe that I can solve some issues like to give treatment or answered the contact by the customer to companies.

You can reduce stress and make smarter the contact centers then we can use nowadays.

IBM Watson Assistant review by G2 Crowd User in Information Technology and Services
G2 Crowd User in Information Technology and Services
Validated Reviewer
Review Source

"Easy to use but falling behind in competition"

What do you like best?

Watson Conversation Service is easy to use and provides an accurate response for simple questions given that 5 to 10 samples have been configured for the questions.

What do you dislike?

IBM took a lot of time to identify the right SMEs who can guide us in creating the right training model. Also, there were lot of discussions about leveraging other Watson services such as Discovery, etc, which weren't productive.

Recommendations to others considering the product

Competition seems to be getting ahead of IBM in Cognitive capabilities. So evaluate the product not just for present use cases, but also from future proofing perspective.

What business problems are you solving with the product? What benefits have you realized?

Its still in test phase.

IBM Watson Assistant review by Edwin J.
Edwin J.
Validated Reviewer
Review Source

"From zero to one 😀"

What do you like best?

The powerful Watson computing power in the backstage.

What do you dislike?

Constant upgrades to the interface and sometimes API that require adjustments to keep the solution working properly.

Recommendations to others considering the product

Go ahead and make the most of this powerful platform.

What business problems are you solving with the product? What benefits have you realized?

Answering common questions on websites. This could lead to quicker sales process.

IBM Watson Assistant review by phillip a.
phillip a.
Validated Reviewer
Review Source

"very comprehensive"

What do you like best?

excellent AI helper for just about any task you can think of.

What do you dislike?

expensive to buy. I wish they has a "lite" version

Recommendations to others considering the product

definitely give it a try. Watson based products have been shown to be high quality.

What business problems are you solving with the product? What benefits have you realized?

remedies some of the detail attention. IBM does that for me.

IBM Watson Assistant review by James K.
James K.
Validated Reviewer
Review Source

"Watson Assistant Review"

What do you like best?

It acts just like Watson Conversation but adds extra assistants for automotive and hospitality.

What do you dislike?

Still just testing and so far no negatives stick out.

What business problems are you solving with the product? What benefits have you realized?

Legal applications. We are testing what benefits it can deliver on a daily basis with certain programs.

IBM Watson Assistant review by G2 Crowd User in Hospital & Health Care
G2 Crowd User in Hospital & Health Care
Validated Reviewer
Verified Current User
Review Source

"Easy to use NLP engine"

What do you like best?

Workflow engine is better than most commercial NLP engines. Reliable performance. Minimal downtime.

What do you dislike?

Poor entity extraction. Bluemix is awful to navigate in terms of management. Struggles with large list of trained entities.

What business problems are you solving with the product? What benefits have you realized?

Ability to allow users to chat with our data sources in a scalable way.

IBM Watson Assistant review by G2 Crowd User in Financial Services
G2 Crowd User in Financial Services
Validated Reviewer
Review Source

"IBM Watson Assistant"

What do you like best?

It’s ability to deliver scalable and engaging experiences across my entire business

What do you dislike?

I do not like how sometimes the AI system spits back data that is not relevant

What business problems are you solving with the product? What benefits have you realized?

It reduces the time it takes for our customers to apply for loans

IBM Watson Assistant review by G2 Crowd User in Computer Software
G2 Crowd User in Computer Software
Validated Reviewer
Review Source

"Excellent tool for customer engagement "

What do you like best?

AI tools available at our disposal makes it easy to design and develop chatbots, customer feedback content, etc.

What do you dislike?

Needs feature like ability to do payments via chat.

Recommendations to others considering the product

Payment integration, intelligent suggestions, auto-complete.

What business problems are you solving with the product? What benefits have you realized?

Customer engagement and problem solving are key advantages.

IBM Watson Assistant review by G2 Crowd User in Real Estate
G2 Crowd User in Real Estate
Validated Reviewer
Review Source

"It’s almost there "

What do you like best?

Accessible user interface. Smart guidance features. Impressively fast analytics. Robust natural language querying

What do you dislike?

Unable to do real-time streaming analytics

What business problems are you solving with the product? What benefits have you realized?

an exceptional business intelligence (BI) app that offers a strong analytics engine along with an excellent natural language querying tool

IBM Watson Assistant review by G2 Crowd User in Outsourcing/Offshoring
G2 Crowd User in Outsourcing/Offshoring
Validated Reviewer
Review Source

"being using it in our contact center"

What do you like best?

very reliable and very powerful with good features including sentiment analysis

What do you dislike?

The services team did not understand contact center operations. voice automation is not fully developed

What business problems are you solving with the product? What benefits have you realized?

chat bots and email bots

IBM Watson Assistant review by G2 Crowd User
G2 Crowd User
Validated Reviewer
Review Source

"Good base product, looking forward to Watson Assistant"

What do you like best?

Ease of use, inuitive interface makes getting started easy

What do you dislike?

Small catalog of prebuilt solutions, looking for more in future release

What business problems are you solving with the product? What benefits have you realized?

Starting to launch now, employee assistant

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IBM Watson Assistant
4.2
(17 reviews)