IBM Watson Conversation

(5)
3.8 out of 5 stars

IBM Watson Conversation is a tool that add a natural language interface to an application to automate interactions with end users, common applications include virtual agents and chat bots that can integrate and communicate on any channel or device.

Work for IBM Watson Conversation?
Aivo chatbots  2x

Learning about IBM Watson Conversation?

We can help you find the solution that fits you best.

IBM Watson Conversation Reviews

Write a Review
Filter Reviews
Filter Reviews
  • Ratings
  • Company Size
  • User Industry
Ratings
Company Size
User Industry
Showing 5 IBM Watson Conversation reviews
LinkedIn Connections
IBM Watson Conversation review by <span>Gustavo R.</span>
Gustavo R.
Validated Reviewer
Verified Current User
Organic
Reviewed On

Easy to use and powerful

What do you like best?

Watson Conversation is one of the best NLU service out there. Watson has a friendly web app that make it easy to start building a virtual agent, although you need some programming and machine learning skills to build a really good one. When data is not good enough (most common case), Watson performs better in intent detection with higher precision and recall scores compared to others providers. I believe this happens because he can do very well the linguistic expansion from a few given examples. You can start using the free tier up to 10,000 calls, which turns the adoption easy and cheap. I also really enjoy the ease of consuming Watson API and integrating into backends and internal systems.

What do you dislike?

Fuzzy matching dont works so well in others languages as it does in english, although its still in beta.

Recommendations to others considering the product

You can find a lot of information on google about how to start with Watson Conversation. Go ahead and try it by yourself.

What business problems are you solving with the product? What benefits have you realized?

We are primary using Watson Conversation to build virtual agents and chatbots on customers from different industries (from customer service and bots to HR to manufacturing troubleshooting). We use it in different channels: customs web, iOS and android interfaces, Facebook Messenger, customer service and servicedesk tools.

Sign in to G2 Crowd to see what your connections have to say about IBM Watson Conversation
Headshots
IBM Watson Conversation review by G2 Crowd User
G2 Crowd User
Validated Reviewer
Verified Current User
Invitation from G2 Crowd
Reviewed On

Need to implement a Chatbot ? IBM Watson Coversation is your perfect partner.

What do you like best?

Simple and intuitive approach for implementing a conversation chatbot, with extensive support of queries for automating the dialog flow.

What do you dislike?

Documentation for developing conversation applications uses terminology which appears a bit too technical in contrast with the simplicity of configuring the chatbot

Recommendations to others considering the product

Remember that you must already have an IBM Cloud account. To avoid frustration use the tutorial which gives good guidance on how to implement a simple conversation chatbot. If you encounter difficulties, IBM support will assist you to move forward.

What business problems are you solving with the product? What benefits have you realized?

Implement a virtual assistant to answer standard questions about the GDPR regulation process. This should avoid overloading the service desk as the date the regulation comes into effect.

What Chatbots solution do you use?

Thanks for letting us know!
IBM Watson Conversation review by G2 Crowd User in Hospital & Health Care
G2 Crowd User in Hospital & Health Care
Validated Reviewer
Verified Current User
Invitation from G2 Crowd
Reviewed On

Easy to use NLP engine

What do you like best?

Workflow engine is better than most commercial NLP engines. Reliable performance. Minimal downtime.

What do you dislike?

Poor entity extraction. Bluemix is awful to navigate in terms of management. Struggles with large list of trained entities.

What business problems are you solving with the product? What benefits have you realized?

Ability to allow users to chat with our data sources in a scalable way.

IBM Watson Conversation review by G2 Crowd User in Outsourcing/Offshoring
G2 Crowd User in Outsourcing/Offshoring
Validated Reviewer
G2 Gives Campaign
Reviewed On

being using it in our contact center

What do you like best?

very reliable and very powerful with good features including sentiment analysis

What do you dislike?

The services team did not understand contact center operations. voice automation is not fully developed

What business problems are you solving with the product? What benefits have you realized?

chat bots and email bots

IBM Watson Conversation review by G2 Crowd User
G2 Crowd User
Validated Reviewer
G2 Gives Campaign
Reviewed On

Good base product, looking forward to Watson Assistant

What do you like best?

Ease of use, inuitive interface makes getting started easy

What do you dislike?

Small catalog of prebuilt solutions, looking for more in future release

What business problems are you solving with the product? What benefits have you realized?

Starting to launch now, employee assistant

Kate avatar
Kate from G2 Crowd

Learning about IBM Watson Conversation?

I can help.
* We monitor all IBM Watson Conversation reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. Validated reviews require the user to submit a screenshot of the product containing their user ID, in order to verify a user is an actual user of the product.