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IBM Watson Customer Experience Analytics

IBM Watson Customer Experience Analytics

4.2
(10)
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Watson Customer Experience Analytics allows you to view your sites and apps from the customer perspective to discover opportunities.

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IBM Watson Customer Experience Analytics Reviews

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Showing 12 IBM Watson Customer Experience Analytics reviews
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IBM Watson Customer Experience Analytics review by Administrator
Administrator
Validated Reviewer
Verified Current User
Review Source

"Better UI but some missing features and bugs need fixing"

What do you like best?

The new UI offers plenty of dashboard options, including the ability to create custom dashboard view. Unlimited explore reports and reporting segments allow users to dive deeper into their reporting.

What do you dislike?

The new portal is still very very slow and a bit buggy. Some key features are missing (Monitor, admin, benchmark..) and unique visitor metrics still not available across functions. Form tag disappeared, what a bummer!!

Recommendations to others considering the product

Deep dive into the implementation documents to make the most of the tool

What business problems are you solving with the product? What benefits have you realized?

Identify high-value segments to deliver personalization at large scale; identify top performing areas on the site that support conversion to help prioritize enhancement backlog.

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IBM Watson Customer Experience Analytics review by Hemant D.
Hemant D.
Validated Reviewer
Review Source
Business partner of the vendor or vendor's competitor, not included in G2 Crowd scores.

"CXA review"

What do you like best?

Customer entire journey analytics, Mindset analysis in cxa to discover your highly active customer.

Drill down to each session to see customer level Replays.

What do you dislike?

Not kind of dislike, but seeing this as future implementation.

Please implement Tealeaf replay to full screen.

What business problems are you solving with the product? What benefits have you realized?

Gathering all marketing, sales, IT data to improve overall customer experience of each visitor.

What Session Replay solution do you use?

Thanks for letting us know!
IBM Watson Customer Experience Analytics review by Executive Sponsor
Executive Sponsor
Validated Reviewer
Review Source

"I like it"

What do you like best?

Insight without prejudice can be difficult to achieve. Reliability of information is key and Watson CEA has become an invaluable source of easy customer feedback.

What do you dislike?

Well... it isn't free. Other than that, not much. The product grows with us.

What business problems are you solving with the product? What benefits have you realized?

Just what you'd expect... customer satisfaction is key to us and we thought we had great approval percentages. After CEA, we saw we didn't have a complete picture. Now we have reliable, validated reports on customer experience.

IBM Watson Customer Experience Analytics review by Kenneth L.
Kenneth L.
Validated Reviewer
Review Source

"AI Advantages "

What do you like best?

The fact it learned as it grows, year after year

What do you dislike?

The assumptions it makes quiet often even after correction

What business problems are you solving with the product? What benefits have you realized?

User error sometimes the system will not update

IBM Watson Customer Experience Analytics review by Angus H.
Angus H.
Validated Reviewer
Review Source

"Ease of Use"

What do you like best?

Good experience starts with ease of use, which is examplified by this product

What do you dislike?

Ease of use is a key aspect. This is the most important.

What business problems are you solving with the product? What benefits have you realized?

Understand counter party.

IBM Watson Customer Experience Analytics review by Abhijit R.
Abhijit R.
Validated Reviewer
Review Source
Business partner of the vendor or vendor's competitor, not included in G2 Crowd scores.

"Easy to connect with multiple sources"

What do you like best?

Integration is configurable and APIs are partner friendly. Caching the data and generating view is easy.

What do you dislike?

There is not much persistent features available.

What business problems are you solving with the product? What benefits have you realized?

Customer 360 view

IBM Watson Customer Experience Analytics review by Dave H.
Dave H.
Validated Reviewer
Review Source

"Good product"

What do you like best?

Helps to consolidate the key customer experience metrics

What do you dislike?

nothing, i am very happy with this product

What business problems are you solving with the product? What benefits have you realized?

NPS, CSAT improvements

IBM Watson Customer Experience Analytics review by User in Food & Beverages
User in Food & Beverages
Validated Reviewer
Review Source

"Dated product"

What do you like best?

It was easy to use but it needs to be updated

What do you dislike?

It is an older product and could use some updates

What business problems are you solving with the product? What benefits have you realized?

We used it at Gordon’s as part of our main computer system. With this and google as our main computer systems we accomplished our daily tasks

IBM Watson Customer Experience Analytics review by Consultant in Marketing and Advertising
Consultant in Marketing and Advertising
Validated Reviewer
Review Source

"Sales Analytics"

What do you like best?

Thw softwrae has easy to use interface, Interactive dashboards and good segmentation features.

What do you dislike?

Codding when you don't find the feature embedded int the software.

What business problems are you solving with the product? What benefits have you realized?

There was an issue with sales analysis and cusomer churn. Now we get sales increase, better customer insights, better customer relationships.

IBM Watson Customer Experience Analytics review by Consultant in Investment Management
Consultant in Investment Management
Validated Reviewer
Review Source

"Watson for analytics and insights"

What do you like best?

Cloud based platform

templates for modelling

Integration with differnt CRM.

What do you dislike?

data load and rdbms limitation as columns, no user code/function merge.

Recommendations to others considering the product

Easy to use and collaborative.

What business problems are you solving with the product? What benefits have you realized?

pattern analysis

exporting analytical report

ease of use!

IBM Watson Customer Experience Analytics review by Administrator in Staffing and Recruiting
Administrator in Staffing and Recruiting
Validated Reviewer
Review Source

"IBM"

What do you like best?

Highly recommend product ; very easy to use; great results!

What do you dislike?

Nothing I like the product very much and highly recommend

What business problems are you solving with the product? What benefits have you realized?

Customer feedback; solutions in real time. Very easy to administer and I highly recommend

IBM Watson Customer Experience Analytics review by User
User
Validated Reviewer
Review Source

"Watson CX Analysis formerly Tealeaf"

What do you like best?

The cloud version is much easier to setup. Quicker interface, etc.

What do you dislike?

All the features from the on-prem version have not yet become available in the cloud version

What business problems are you solving with the product? What benefits have you realized?

Understanding how our customers traverse our website.

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* We monitor all IBM Watson Customer Experience Analytics reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. Validated reviews require the user to submit a screenshot of the product containing their user ID, in order to verify a user is an actual user of the product.