What do you like best?
When I joined the company I am with currently, there was a proprietary ATS, which means it was not a real ATS, so I started the search to bring in an ATS solution for our recruiting needs. We looked at 6 different products and decided on ICIMS for a few reasons, the main reason being the UI (user interface) was easy to navigate. All the information we needed was right there and we can customize our screen to see what we want, where we want it. The reporting is great too, as it provides all the information you need to provide stats back to management. Lastly, their help desk is really helpful. Very responsive and quick to answer questions. Really happy with our decision!
What do you dislike?
More of a wish than a dislike, I wish that the background check vendor we work with was integrated with ICIMS, currently it is not, but not a deal killer.
Recommendations to others considering the product
Be sure to look at other software products to make sure this does meet your needs. It is always interesting to see how different ATS systems are set up to do basically the same thing!
What business problems are you solving with the product? What benefits have you realized?
The business problems we are trying to solve is getting resources in quick enough. By having ICIMS we are able to provide data to the business on how many resumes we are getting, where are they coming from, and if there is a breakdown in the process internally we can show that through the reporting.