What do you like best?
First and foremost, the people. The team is made up of intelligent, enthusiastic, and genuine people. Additionally, once you are familiar with the system, calculating comp and running reports are literally clicks of the mouse. The greatest aspect for me, is the reporting. I once created reports manually from multiple workbooks and sources. Now, once I create a report, I can use it whenever I want, and the information is at my fingertips.
What do you dislike?
For me, the most difficult part is getting my message (requirements) to my team so that the initial design covers what is needed. The requirement process and document was pretty painful to walk through, as it is very detailed (which is good), but also confusing, as it is a technical document. And I'm not technical. So, trying to communicate my needs and process into a technical sense only confused me and then later, confused my team/consultant. We all agreed, the wording in the document was open to interpretation. This has caused change orders and rework. I can see the light at the end of the tunnel, but that process has been frustrating.
What business problems are you solving with the product? What benefits have you realized?
Tons: general errors (over payment, underpayment, paying the wrong payee, missing a payment completely), shadow accounting, manual reporting, distrust in the comp process due to lack of information being provided (which will now be solved with dashboards and drill downs), and overall manual processes.