IFS Field Service Management supports end-to-end service lifecycle management, including contact center, contract and warranty management, knowledge and project management, planning and scheduling optimization, mobile functionality, customer and partner portals, billing, service parts inventory and returns and repairs processing. With embedded IoT capabilities, IFS FSM is the most complete, connected field service solution on the market. IFS FSM also enables seamless integration with existing ERP and CRM platforms.
IFS CUSTOMERS REPORT:
Technician productivity up 40%
Service response times improved 15–20%
First-time fix rates up 10–20%
Asset uptime improved 10%
Travel and overtime costs down 15%