Igloo

(38)
4.2 out of 5 stars

Igloo is a provider of digital workplace solutions, helping companies build inspiring digital destinations.

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Showing 38 Igloo Software reviews
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Igloo Software review by <span>Keith S.</span>
Keith S.
Validated Reviewer
Verified Current User
Invitation from G2 Crowd on behalf of the vendor
Reviewed On

Igloo Keeps Us Connected

What do you like best?

Our users are not techies - they work in social services - so having a simple, browser-based intranet (and some of our folks use the smartphone app) was key.

Everyone loves it. Quick place to share ideas and keep that sense of community amongst a group of 35 staff spread out across multiple locations.

What do you dislike?

The hardest part wasn't Igloo - it was getting the culture to move from sending emails to each other to using the intranet. Still a bit of work to do, but we're getting better every month.

Recommendations to others considering the product

I've been a SharePoint adminstrator in the past. Igloo is so much easier. I spend very little time doing "Admin" stuff.

What business problems are you solving with the product? What benefits have you realized?

Internal communication is the biggest one. Also the wiki is a great place to post policies and procedures, the wifi password and instructions on how to use the photocopier/scanner.

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Igloo Software review by <span>Thomas B.</span>
Thomas B.
Validated Reviewer
Verified Current User
Organic
Reviewed On

Igloo

What do you like best?

The ranking for employee contributions, ADFS integration, support is very timely, professional and worthwhile.

What do you dislike?

The inflexibility of some of the processes, the amount of time it takes for customizations or fixes (as opposed to work-around or get by with)

Recommendations to others considering the product

get SLA in place that if additional functionality is needed they will get it to you to evaluate within XX days. This is fairly important, IMHO. They seem to be a "BIG" small company. Good product, good designs, good solutions, but enhancements seem to be on their timetable only with very little input from the user community.

What business problems are you solving with the product? What benefits have you realized?

Company wide communication, where we have one HQ with 30 people and 40+ home offices. central repository for knowledge without having to search through a filesystem nightmare.

What Team Collaboration solution do you use?

Thanks for letting us know!
Igloo Software review by Administrator in Environmental Services
Administrator in Environmental Services
Validated Reviewer
Verified Current User
Organic
Reviewed On

Great customization capacity but poor customer service and complicated pricing plan

What do you like best?

lots of customization capacity and give your own branding on the web site.

What do you dislike?

You need to prepare to allow time for administrators and end users to use Igloo powered collaboration web site. The pricing plan/contract is not clear-cut. There is a base contract price and additional charge per user if your member base grows over years. There seems lack of communications and follow ups between Igloo's internal staff/departments. I had been asked to contact them back-and-forth between their account managers and finance department for resolving a simple billing issue, which took nearly 2 months to get settled. We were invoiced inappropriately to begin with.

Recommendations to others considering the product

Try shop around for other similar platforms (e.g. Base Camp, Team Work, etc) if any of the following apply to you:

- you don't have a firm budget for the next 3-5 year in your business that can be dedicated to solving your business challenge with Igloo

- you want to get your end users and administrators focus on collaboration work real quick

- you want to simply your pricing plan

What business problems are you solving with the product? What benefits have you realized?

The organization I'm working with is trying to find a platform for partners, members and colleagues from other organization to collaborate and share knowledge. To be fair, I think part of the problem using Igloo is that we don't have much time to actively engage our end-users in logging in our Igloo powered web site and doing actual collaboration work.

Igloo Software review by <span>Amy M.</span>
Amy M.
Validated Reviewer
Organic
Reviewed On

I'm part of a professional association that uses Igloo for document organization and our extranet.

What do you like best?

Igloo helps us keep track of essential organization documents and prepare for monthly meetings. When we have board turnover--which happens, as expected, every year--we have better continuity because of Igloo.

The Igloo community help resource is very convenient, and people are usually quite responsive.

Overall the web posting tool is pretty good for our needs.

What do you dislike?

Admins for our community cannot update user email addresses--the individual user has to do that. Sometimes users don't get to that and it hinders communication.

Some of the web posting we do takes a lot of steps--especially if we want to link to photos or documents. Our team is all volunteer, so it would help if more of us could do this faster (in fewer steps).

Recommendations to others considering the product

Igloo is flexible and convenient. The people are friendly and helpful.

What business problems are you solving with the product? What benefits have you realized?

Increase IABC member retention, attract new members, attract professionals to our Silver Quill Awards program, convey the value of membership, share resources and professional development opportunities (including our regional conference) and help our regional board perform at its best.

Igloo Software review by <span>Jessica S.</span>
Jessica S.
Validated Reviewer
Organic
Reviewed On

An Intranet Community That Works for Faculty

What do you like best?

The Igloo customer support is always timely and efficient. The team is friendly and forthcoming and always happy to meet with us either in person or to chat on the phone. When I first became the system admin there was a small learning curve to understanding how to control various aspects of the software but I found that every question I had was met with a very clear answer, often with the support team walking me through various fixes and potential actions to troubleshoot in the future. The Igloo team is definitely the best part of this software; very people-oriented.

What do you dislike?

Sometimes we find that because of the nature of WISE's usage of the Igloo intranet there are updates made that aren't always ideal. For instance, doing away with the anchor button on some of the pages makes creating some content more difficult in that there is only one person on the team (myself) who knows how to properly code.

What business problems are you solving with the product? What benefits have you realized?

We bring together industry and faculty to share files, research and have events related to sustainable energy. We create pages that are view-able to the public with separate portals for industry and academics. Being able to control the access of every single thing we place on Igloo down to a specific person is extremely useful when sharing on-going research and confidential documents between members. Its straight forward and does not need to be micro managed by the community administrator (me). Its a helpful time-saver!

Igloo Software review by Executive Sponsor in Apparel & Fashion
Executive Sponsor in Apparel & Fashion
Validated Reviewer
Verified Current User
Invitation from G2 Crowd on behalf of the vendor
Reviewed On

A great experience from various perspectives! (implementation, end-user & administrative)

What do you like best?

The team at Igloo have been a pleasure to work with from the very beginning and they check in monthly to share updates about upcoming releases and share best practices. Aside from that, with a little training, the platform is relatively easy to use.

What do you dislike?

There's very little to dislike however I would say that the continued modernization of the platform is an opportunity that Igloo is taking steps to accomplish. The editor could be a bit more robust and the ability to collaborate on documents in real time would also be a great value add.

Recommendations to others considering the product

Plan, plan, plan! Plan your content strategy, plan your resources and various supporting contributors, plan how you will administrate the platform. Igloo is a fantastic tool given the right amount of resources and planning to support it.

What business problems are you solving with the product? What benefits have you realized?

Centralization of business information, news, alerts, and updates. Igloo has allowed us to convert tribal knowledge to institutional knowledge. We have also been able to increase the sense of community and unity across our various international offices.

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