Ignite Realtime Spark

4.1
(16)

Spark is an Open Source, cross-platform IM client optimized for businesses and organizations.

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Ignite Realtime Spark Reviews

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Showing 16 Spark reviews
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Spark review by Devon K.
Devon K.
Validated Reviewer
Verified Current User
Review Source

"To spark or not to spark."

What do you like best?

I have been using Spark for over 6 years now and as a company chat platform it is not that bad. I like that you can easily set it up and log into it. I like that you can create team chats with security passwords. Instant messaging is a breeze and group chats are easy to navigate. You also have the option to change your nick name if the name on the server is not what you want to use. The random color feature is also very helpful when you are in group chats. Using this feature allows you to distinguish between multiple users. You also have the option to pull the data logs from any chat and save them as a PDF. Finally the search feature is phenomenal. With a database of over 3 thousand employees the search feature allows me to instantly locate someone by the first, last, or user name.

What do you dislike?

I dislike the new update that removed the option to log off of spark. You are on it, or you have to exit. When you exit this does not end it in your processes and can cause conflict when you try to open another instance. I do not like that everyone has access to the buzz feature. This feature sends a high pitched noise directly to you which can be very distracting. I do not like the image/file sharing feature as it can take up to 20 minutes to transfer an image or file. The last issue I have with Spark is ghost messaging. If you send a message to someone and close that box it will randomly appear for no reason. I have heard they are working to resolve this with the newest update. Lastly I dislike the font and text options as they are very limited and do not allow much freedom in creativity.

Recommendations to others considering the product

Spark is a great messaging platform. From install to use it is fairly simple. If you are a large company looking to connect your employees, or a small company trying to stay connected Spark is the software for you. Although spark does not preform other tasks like calendar, forms, or discussions it is a grade A messenger software. They are constantly coming out with updates and working to resolve as many bugs as they can. They also have a great customer service department that is dedicated to helping you resolve your issues as quickly and easily as possible. If your issue can not be resolved there are also a plethora of websites and renounce information on Ignite Spark that can help guide you in the right direction. I have personally been using Spark for many years and would recommend this software to any company as a messenger based tool.

What business problems are you solving with the product? What benefits have you realized?

Spark allows a large company of over 3 thousand employees communicate in live time. You can create separate team chats, or separate training rooms. This messaging system is by far better than many competitors but it still has some kinks that need to be worked out. We have used Spark for training purposes, as well as team chat demonstrations. Spark allows you to see everyone that is online at all times so you are only a keystroke away from anyone.

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Spark review by Brandon M.
Brandon M.
Validated Reviewer
Verified Current User
Review Source

"It's a chat platform"

What do you like best?

If you are looking for a basic chat communication platform, then spark is a good choice. Easy communication with people in your contact list.

What do you dislike?

You cannot search a directory to add users, you have to know their username (which in our case is their network name) and then add them, and they will accept. There are no other added benefits other than chatting. They do have a file-share feature but it fails a lot.

Recommendations to others considering the product

With other messenger apps on the market, Spark is falling behind and needs some redesign to get back into the corporate game.

What business problems are you solving with the product? What benefits have you realized?

Spark allows a large company of over 3 thousand employees communicate in live time. You can create separate team chats, or separate training rooms. Spark allows you to see everyone that is online at all times so you are only a keystroke away from anyone.

What Team Collaboration solution do you use?

Thanks for letting us know!
Spark review by Sheila C.
Sheila C.
Validated Reviewer
Verified Current User
Review Source

"Basic chat client, needs updated features!"

What do you like best?

It's a very simple chat client that gets the job done (most of the time)

What do you dislike?

It needs new features to make it more user friendly, such as:

the ability to disable comments in a chat room for a period of time

the ability to invite people to a chat room (this feature stopped working after the last update)

the ability to choose the color for your name

What business problems are you solving with the product? What benefits have you realized?

Our agents have issues with some features being disabled with certain versions. For example, they were unable to log out from the menu and instead had to stop the program in control panel.

Spark review by Michael C.
Michael C.
Validated Reviewer
Verified Current User
Review Source

"Great IM system for work"

What do you like best?

Spark reminds me of my good old days of using AOL instant messaging. You have the ability to customize your "workspace" to match your personality. You can group your contacts in anyway you deem necessary. Another great feature is the developers. It is very easy to suggest and issue or a fix or a new feature and actually receive a feeling like your input counts. They have also made some pretty big strides to increase their security for your business recently. The language support they offer is simply amazing. I truly enjoy being able to type in English and translate it into many other languages.

What do you dislike?

My largest dislike to this is that there is not a matching App. In today's day and age to not have an app is pretty bad. I am a constant traveler at work and find myself away from my desk often. I hate returning to several sparks some of them more pressing than others. Yes I know I should set myself as away but most of the time I plan on only being gone for a few minutes and that turns into a longer period of time due to the nature of my job.

Recommendations to others considering the product

Try it out. There truly is nothing to lose with this product.

What business problems are you solving with the product? What benefits have you realized?

One of the largest problems many companies face is excessive emails. Spark has allowed for us to message each other these little things instead of emailing each other over and over again when a phone call is not possible. Another great thing is the urgency that comes with an instant message. An email may be ignored or pushed off but the spark will get answered quicker.

Spark review by User
User
Validated Reviewer
Verified Current User
Review Source

"Good Solid Messaging System"

What do you like best?

I love the ability to join rooms and direct message people inside of our company. I like how we can customize our presence so that features that annoy us can be turned off. I also like the ability to request attention or 'shake' which brings your chat to the front of someone's screen.

What do you dislike?

The rooms limits are too low. We can have a max of 25 per room and sometimes we just need more than that. It is also difficult to reset. If you close the window you have to close the program in the windows manager to reopen the application to furthur use.

What business problems are you solving with the product? What benefits have you realized?

We are a call center and having a way to direct message others is vital if someone is on the phone when we need them.

Spark review by Travis W.
Travis W.
Validated Reviewer
Verified Current User
Review Source

"Perfect to get quick answers in the office."

What do you like best?

I like that I can quickly instant message any of my co workers to ask a question if I have any. If beats trying to call or walk around to see if they are at their desk. It has a simple and easy interface. The messages are all kept in a nice window and if you are messaging multiple people at a time, it keeps them in tabs so it is easier to switch back and forth between all of them. This makes the amount of windows that you need to have open to two for the entire program.

What do you dislike?

The customization is something that is left to be desired. I understand that it is a professional communication tool, but I would like to at least customize the colors and feel to make it unique to my own. Adding people can be somewhat tricky, it always wants to make a new group.

Recommendations to others considering the product

This is a basic workplace IM system. If you are looking for something that does the job without the frills then this is what you need. You won't be disappointed but you also will not be blown away.

What business problems are you solving with the product? What benefits have you realized?

I work in an office with about 15 people. We all work in our own separate areas and this lets us all communicate much easier. It is nice not to have to constantly call or run around trying to find someone. It gives the customers that call in quick and accurate answers if you do not know them. You can get the answer while still on the phone with the customer.

Spark review by User in Information Technology and Services
User in Information Technology and Services
Validated Reviewer
Verified Current User
Review Source

"The Spark you need for your help desk"

What do you like best?

Spark is fast, user friendly, not cluttered with things you don't need and very stable. Spark works very well with Openfire's plugins to provide more tools for your business and agent needs.

What do you dislike?

The user interface itself could use a bit of a modern look. It would also be nice to have a few more preferences to change to make it a bit more customized.

Recommendations to others considering the product

Try it out and see if you like it. Its a free xmpp client that works very well and isn't too complicated to get set up and running right away.

What business problems are you solving with the product? What benefits have you realized?

Don't really solve problems. I mean, Spark is great for communication through our company. We can talk to anyone we need to and even get notifications through our internal tools via Spark so that's very handy.

Spark review by Administrator in Hospitality
Administrator in Hospitality
Validated Reviewer
Verified Current User
Review Source

"Excellent way of communication "

What do you like best?

Spark is great in my line of work because our employees and myself are able to communicate without having a guest hear us. The interface is friendly and easy to use.

What do you dislike?

In my opinion, using Spark is the best! However, there is something that kind of bothers me. It is the ring the bell feature. What this basically does, it allows other users to bring up spark in any of your windows if you are using it, as to get your attention. This has been annoying when trying to get work done and people are using it to bug me and not work related. This,

Recommendations to others considering the product

Get it!

What business problems are you solving with the product? What benefits have you realized?

By utilizing Spark, we are able to allow our front of house staff communicate with our back of house staff without any of our clients able to hear us. This is useful when trying to assist many clients at a time since the front of house agents don't have to run to the back and notify the back of house staff.

Spark review by User
User
Validated Reviewer
Review Source

"Safe instant messaging program. "

What do you like best?

I like that I can send group messages. You can select multiple people and send the message out to everyone. It also keeps conversation history if you select to.

What do you dislike?

I don't like that the app doesn't allow you to send broadcast messages. In the app you have to select each person. Also there is a delay. Sometimes you don't get the message unless you log out the program and then log back in.

Recommendations to others considering the product

Keep working out the glitches and send updates please.

What business problems are you solving with the product? What benefits have you realized?

We have been able to quickly get a message out company wide without having to clog our email servers by sending a mass email out.

Spark review by Andy F.
Andy F.
Validated Reviewer
Review Source

"Spark IM for business!"

What do you like best?

Spark is pretty great for connecting multiple IM platforms together. It's pretty intuitive on how to aggregate them all and sign in. Seems pretty secure and hey, it's pretty darn free.

What do you dislike?

Because it's so basic and free, it's not going to give you the full suite of communication for a business. Pretty much IM and thats that.

What business problems are you solving with the product? What benefits have you realized?

It can be used for small to mid sized businesses for a good price ($$) and can allow companies to inter communicate. In the digital era where younger people don't like to talk face to face, this can be huge.

Spark review by Administrator in Wholesale
Administrator in Wholesale
Validated Reviewer
Verified Current User
Review Source

"Daily office use "

What do you like best?

The amount of chat tabs one can use without taking up much desktop space

What do you dislike?

some of the people in our group do not receive 100% of the sparks sent out

What business problems are you solving with the product? What benefits have you realized?

We can make sure accountability by looking at the logs and seeing what employees have stated they were going to take care of in the past vs what is actually done

Spark review by Victor B.
Victor B.
Validated Reviewer
Verified Current User
Review Source

"Simple and efficient"

What do you like best?

It is fast and simple. Plugins are good too.

What do you dislike?

Would be awesome if it had a mobile app.

Recommendations to others considering the product

It is fast and light.

What business problems are you solving with the product? What benefits have you realized?

Communication.

Spark review by User in Pharmaceuticals
User in Pharmaceuticals
Validated Reviewer
Review Source

"User friendly and efficient "

What do you like best?

Using this is very easy for someone like me who doesn’t have a great understanding of technology

What do you dislike?

It would be nice to have a voice memo feature for longer messages

What business problems are you solving with the product? What benefits have you realized?

We use this for team communication

Spark review by Administrator in Defense & Space
Administrator in Defense & Space
Validated Reviewer
Review Source

"Excellent basic chat program for the workplace "

What do you like best?

Spark is very simple to use and allows for individual and group messaging in one program

What do you dislike?

A white board feature would be useful for communication

What business problems are you solving with the product? What benefits have you realized?

Keeping employees in 4 different offices connected and informed of daily happenings.

Spark review by Eugene C.
Eugene C.
Validated Reviewer
Review Source

"Enterprise-wide instant messaging, open source style "

What do you like best?

This is a great alternative to all the various IM platforms to establish an internal corporate IM network

Spark IM is also known for its esp. strong security, along with support for telephony and group chat

What do you dislike?

great for internal communications but you should also check out trillian to connect to multiple im services (external)

Recommendations to others considering the product

Be sure to check out the plugins for Spark IM -- including the translator (in case you need to translate languages from other users! -- this pulls in Google translate. Other plugins are also available / being developed,as this is opensource software -- and free!

Spark review by Rusty P.
Rusty P.
Validated Reviewer
Review Source

"Very basic but useful IM Client"

What do you like best?

We use this IM client in conjunction with OpenFire, which i reviewed earlier. It has become a very powerful tool within our organization worldwide. Although it isn't spectacular, it is very easy to use, has a very small footprint & just works. There are a lot of add-ons you can get for filtering, archiving etc, but out of the box this will take the place of internal users having AIM or other public tools installed.

What do you dislike?

Nothing that I can think of

Recommendations to others considering the product

It's free, just try it out.

Kate from G2 Crowd

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