What do you like best?
I have been using Spark for over 6 years now and as a company chat platform it is not that bad. I like that you can easily set it up and log into it. I like that you can create team chats with security passwords. Instant messaging is a breeze and group chats are easy to navigate. You also have the option to change your nick name if the name on the server is not what you want to use. The random color feature is also very helpful when you are in group chats. Using this feature allows you to distinguish between multiple users. You also have the option to pull the data logs from any chat and save them as a PDF. Finally the search feature is phenomenal. With a database of over 3 thousand employees the search feature allows me to instantly locate someone by the first, last, or user name.
What do you dislike?
I dislike the new update that removed the option to log off of spark. You are on it, or you have to exit. When you exit this does not end it in your processes and can cause conflict when you try to open another instance. I do not like that everyone has access to the buzz feature. This feature sends a high pitched noise directly to you which can be very distracting. I do not like the image/file sharing feature as it can take up to 20 minutes to transfer an image or file. The last issue I have with Spark is ghost messaging. If you send a message to someone and close that box it will randomly appear for no reason. I have heard they are working to resolve this with the newest update. Lastly I dislike the font and text options as they are very limited and do not allow much freedom in creativity.
Recommendations to others considering the product
Spark is a great messaging platform. From install to use it is fairly simple. If you are a large company looking to connect your employees, or a small company trying to stay connected Spark is the software for you. Although spark does not preform other tasks like calendar, forms, or discussions it is a grade A messenger software. They are constantly coming out with updates and working to resolve as many bugs as they can. They also have a great customer service department that is dedicated to helping you resolve your issues as quickly and easily as possible. If your issue can not be resolved there are also a plethora of websites and renounce information on Ignite Spark that can help guide you in the right direction. I have personally been using Spark for many years and would recommend this software to any company as a messenger based tool.
What business problems are you solving with the product? What benefits have you realized?
Spark allows a large company of over 3 thousand employees communicate in live time. You can create separate team chats, or separate training rooms. This messaging system is by far better than many competitors but it still has some kinks that need to be worked out. We have used Spark for training purposes, as well as team chat demonstrations. Spark allows you to see everyone that is online at all times so you are only a keystroke away from anyone.