What do you like best?
As a document management system, the ability for my organization's users to more efficiently find the file or document they're looking for is advantageous. The benefits we gained from transitioning from reliability on a Windows-based file server are endless.
Also, we use iManage Share which has been a wonderful solution for file sharing outside of our organization.
What do you dislike?
Upon implementation, many issues arose since it is heavily customizable and database driven. Also, there were issues that have occurred during everyday use. I wish it were more ready during the design and implementation process because there always seems to be a hotfix, update, and/or ongoing support ticket process. Although, support has been very good for the most part.
Recommendations to others considering the product
Absolutely take time with the design and implementation process. Take advantage of your pilot group and make sure you provide enough input and resources (to include time) to ensure that the transition into iManage, whether it be from another document management system (or none at all) is as seamless as possible.
What business problems are you solving with the product? What benefits have you realized?
Users are no longer accidentally deleting documents or moving folders. The security of our documents and files has improved immensely.