What do you like best?
The Impartner solution provides a base framework, out of the box modules, which can be customized to our specific needs. This provides great speed to market vs having to develop every feature from a blank canvas.
The CMS editing allows us to gain control and speed in publishing our own content to our partners as new products launch, or news announcements need to be shared quickly.
The Impartner PRM solution is on the SFDC APP Exchange program and hence allowed us to integrate with our own SFDC CRM internal solution. This integration allows us the full 360 degree view of our partners.
What do you dislike?
Some features take sometimes a little longer to develop and deploy than we would like.
We are in a business where we need speed (however not at the expense of quality)!
We would like enhanced portal usage reporting metrics.
Recommendations to others considering the product
Excellent price to benefit ratio overall for the Impartner solution
What business problems are you solving with the product? What benefits have you realized?
Consolidating our Partner facing tools and communications in a one-stop solution with the following benefits:
- Next Generation partner portal experience for our users, mobile solution
- Integration with our internal CRM solution for reportability, dashboard and metrics
- Automated workflows for governance approvals (new partner applications, MDF, deal reg)
- Automated in-context and personalized engagement with our users (to come...)