Impartner PRM

Impartner PRM

(40)
4.3 out of 5 stars

Impartner PRM provides an enterprise-class web application for managing all aspects of the partner lifecycle, from partner recruiting to cooperatively marketing and selling to performance managing.

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Impartner PRM review by Kenzie C.
Kenzie C.
Validated Reviewer
Verified Current User
Review Source

"Great!"

What do you like best?

The Impartner solution provides a framework and great modules, which can be customized to our specific needs. Great speed to market vs having to develop every feature and starting from scratch

The CMS editing allows us to gain control and speed in publishing our own content to our partners as new products launch, or news announcements need to be shared quickly.

The Impartner PRM solution is on the SFDC APP Exchange program and hence allowed us to integrate with our own SFDC CRM internal solution. This integration allows us the full 360 degree view of our partners.

Their support is great. The portal is fully customizable. They have so much experience with so many different types of customers. Annual customer conference is fantastic. Great integration with SFDC. Fully automated and fully branded. Great central location. Great marketing functionality. It keeps everything streamlined in one place. Our team can use the portal for tracking even though there are a lot of clients.

What do you dislike?

Long and slow development. Takes 14 days to get up and running. Better portal for measurements. Just a few improvements but can't complain. Can be expensive. especially since the implementing time can take a while.

Recommendations to others considering the product

Would recommend

What business problems are you solving with the product? What benefits have you realized?

Great mobile and portal benefits for our users.

Workflows for approvals is great.

Personalized context for clients..hopefully to get better in the future.

Enablement and empowerment for everyone involved. Everyone can utilize tools and resources at one centralized location.

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Impartner PRM review by Nathan T.
Nathan T.
Validated Reviewer
Review Source

"Impartner has streamlined our channel process!"

What do you like best?

The thing I like best about Impartner's solution is the automation that it provides. I was spending so much time co-branding documents, sending collateral, making sure things were deal registered. With this PRM, it automates all of that.

What do you dislike?

The implementation does take some time. But we discovered that it's better to get things right and take your time. Honestly, now that we're up and running things have been great. Just don't think you'll have everything turned on in a month. Give yourself some time.

Recommendations to others considering the product

Great product... Like I said, it takes time to implement.

What business problems are you solving with the product? What benefits have you realized?

We've been trying to streamline our partner process and with just Salesforce it was difficult to make that happen. Impartner made it so easy to simplify and automate the process. Now our CAMs can have their partners sign up for the portal as they're in the field and deal registrations happen without a manual process on our end.

What Partner Management solution do you use?

Thanks for letting us know!
Impartner PRM review by Geneviève B.
Geneviève B.
Validated Reviewer
Verified Current User
Review Source

"Great PRM Solution vendor and partner"

What do you like best?

The Impartner solution provides a base framework, out of the box modules, which can be customized to our specific needs. This provides great speed to market vs having to develop every feature from a blank canvas.

The CMS editing allows us to gain control and speed in publishing our own content to our partners as new products launch, or news announcements need to be shared quickly.

The Impartner PRM solution is on the SFDC APP Exchange program and hence allowed us to integrate with our own SFDC CRM internal solution. This integration allows us the full 360 degree view of our partners.

What do you dislike?

Some features take sometimes a little longer to develop and deploy than we would like.

We are in a business where we need speed (however not at the expense of quality)!

We would like enhanced portal usage reporting metrics.

Recommendations to others considering the product

Excellent price to benefit ratio overall for the Impartner solution

What business problems are you solving with the product? What benefits have you realized?

Consolidating our Partner facing tools and communications in a one-stop solution with the following benefits:

- Next Generation partner portal experience for our users, mobile solution

- Integration with our internal CRM solution for reportability, dashboard and metrics

- Automated workflows for governance approvals (new partner applications, MDF, deal reg)

- Automated in-context and personalized engagement with our users (to come...)

Impartner PRM review by Cory M.
Cory M.
Validated Reviewer
Verified Current User
Review Source

"Providing our Partners the best experience possible"

What do you like best?

The integration with our CRM is very important to reduce duplication of efforts and visibility to our sales team. Also the flexibility to create your own look and feel is welcomed over the standard template options you often see with other PRMs.

What do you dislike?

Not much to say around things I don't like. Room for improvements on some features but overall really enjoy Impartner PRM.

What business problems are you solving with the product? What benefits have you realized?

Partner enablement - having a centralized location for partners to access a large amount of resources. sales tools, marketing tools, managing pipeline, training, technical resources etc.

The access to these resources is proving to provide an overall better partnership experience with us and speed to close on business as time is not wasted on requesting these resources in an ad-hoc manner.

Impartner PRM review by Leti V.
Leti V.
Validated Reviewer
Verified Current User
Review Source

"Great PRM Solution"

What do you like best?

The lead share module which makes it easy to send out leads to partners and the customization of the portal. We had a great team that got us up and running and continue to receive amazing support from Impartner whenever issues arise.

What do you dislike?

The time to get up and running but once we were in production everything worked.

Recommendations to others considering the product

Great PRM solution and easy to customize.

What business problems are you solving with the product? What benefits have you realized?

uploading content for all file types and creating a seamless lead share and deal registration process. Onboarding new partners through the portal has been seamless and a lot easier than our previous manual process.

Impartner PRM review by Gilles E.
Gilles E.
Validated Reviewer
Review Source

"More than a great PRM solution: Impartner is a trusted advisor to Channel organizations"

What do you like best?

Beyond the quality of their PRM solution, the Impartner folks are experts at understanding both vendors and partners business drivers and issues.

What do you dislike?

Providing customers with more design ideas for their portal, based of the vast array of existing customers and experience Impartner has, would be of great value.

Recommendations to others considering the product

Give a good look to Impartner. We did an exhaustive review of 27 PRM vendors and Impartner vastly outscored all others on most dimensions. In addition, they are very reasonably priced and have some of the best security features in their industry.

What business problems are you solving with the product? What benefits have you realized?

Providing an easy to use one stop shop to our partners, providing our partner team with the ability to scale, and providing factual data to help measure progress.

Impartner PRM review by Administrator in Information Technology and Services
Administrator in Information Technology and Services
Validated Reviewer
Review Source

"Impartner is Awesome!"

What do you like best?

Impartner integrates really seamlessly with our current processes. It allows our partners to interact with you on a one on one basis, keeps all ofy our data in one place, and makes it simple for use to keep track of collateral. It's easy to use and we are excited to implement it further in the coming years when our business grows to scale.

What do you dislike?

For us some of the implementation timeline as well as costs have made it a bit prohibitive for us to get things off the ground in a full capacity. We are a small team that is just a few years into our partnerships journey. its very robust which is great, but we are not at the point where this is scaleable for us at it's price point.

Recommendations to others considering the product

If you need any sort of channel CRM I"d highly suggest Impartner. Our sales representatives have been incredibly easy to work with and helpful. I"d make sure you ask as many questions as you have and loop in as many folks on your team as possible to help move the needle. You do need to consider however if the cost is worth the reward for you. we ultimately determined that while Impartner is fantastic, the state of our current relationships didn't require as robust of product suite as they offer. It's maybe not the best fit if you are just starting your partnership journey.

What business problems are you solving with the product? What benefits have you realized?

Our partners are scattered around and it's so hard for us to keep track of them. We are all busy, we have a lot of folks internally speaking to partners, and it allows for management to have visibility into the channel. It also allows the partners to see where they are coming up stacked against their co workers. Initially we found that Impartner was great at simply getting us organized and our internal team all on the exact same page.

Impartner PRM review by Heidi R.
Heidi R.
Validated Reviewer
Verified Current User
Review Source

"Exceeded all expectations!"

What do you like best?

Ease of use, super responsive in all aspects and actually listen to ideas and feedback for the product roadmap. Great onboarding experience and seamless integration and deployment!

What do you dislike?

There was one aspect of exporting list views that wasn't very sophisticated or useful however once we told them what we wanted they turned it around and developed it in a few weeks!

What business problems are you solving with the product? What benefits have you realized?

The partner portal is very user friendly and the Salesforce integration is exactly what we needed, even though we needed to customize it to our specific needs, it wasn't too much effort and the implementation team was wonderful!

Impartner PRM review by Meghan M.
Meghan M.
Validated Reviewer
Review Source

"iCIMS Experience with Impartner "

What do you like best?

Impartner has allowed us to grow our relationships with our partners. We are constantly experiencing kaizen with our portal and we have seen the partner engagement grow!

What do you dislike?

I can’t say I dislike anything at this time but I would like to see more support with the customer success portal.

Recommendations to others considering the product

The possibilities are endless. Allow yourself to learn all the tools it has to offer!

What business problems are you solving with the product? What benefits have you realized?

With Impartner. We can now allow our registered partners (those who don’t have full access to our MDF program) to be able to participate in self-serve marketing !

Impartner PRM review by Edward D.
Edward D.
Validated Reviewer
Review Source

"My review"

What do you like best?

Great modules that address many aspects of partner management.

What do you dislike?

I suffered through some of the companies growing pains- they seem to be in a much better place now with 4x growth in support

Recommendations to others considering the product

Great tool to support your partner ecosystem. Reduces many manual processes and allows you to focus on your mission. Allows your partners to stay connected with your company and have all the resources they need in one place. Provides a more unified partnership.

What business problems are you solving with the product? What benefits have you realized?

Streamlined on-boarding and lead distribution

Impartner PRM review by Administrator in Information Technology and Services
Administrator in Information Technology and Services
Validated Reviewer
Review Source

"Great Partner Portal "

What do you like best?

The partner portal gives us the ability to centralize content, deliver it easy to our partners and gain visibility into partner engagement with our content. We also have a great mechanism for partner deal registration that is integrated straight into salesforce--saves us tons of time. Support is outstanding--super responsive and competent. I also like the fact that Impartner is singularly focused on PRM.

What do you dislike?

Some tasks require a support ticket...minimal though.

Recommendations to others considering the product

Great solution--can be deployed very quickly--follows industry best practices and shares ideas and knowledge willingly.

What business problems are you solving with the product? What benefits have you realized?

Visibility to partner engagement, deal registration, database of partners was largely manual processes and difficult to manage. Impartner has drastically cut down our time and speed to help and manage our partners.

Impartner PRM review by Lisa M.
Lisa M.
Validated Reviewer
Verified Current User
Review Source

"Impartner PRM"

What do you like best?

Ability to have our partners use the portal to submit requests to our internal team for tracking.

What do you dislike?

that our internal CRM and billing systems do not integrate with the Impartner portal.

What business problems are you solving with the product? What benefits have you realized?

Allowing our partners a resource to submit their deal registrations. The benefits is the visibility into the deals they are working on.

Impartner PRM review by Administrator
Administrator
Validated Reviewer
Review Source

"Cutting Edge "

What do you like best?

Impartner is providing and creating new elements to assist and facilitate partner engagement. The ability to consolidate assets and co-brand collateral makes for a successful service.

What do you dislike?

Sometime products and services have a myriad of options and capabilities to craft custom solutions. Impartner can be guilty at times of having too many open customizable variables to provide a solution and there isn't clear cut best practice techniques for the available features.

Recommendations to others considering the product

Try it. The options to make this what you want are there. Just ask for them.

What business problems are you solving with the product? What benefits have you realized?

Ease of business. The ability to provide a well thought out tool / source for partners to self educate and grow is invaluable.

Impartner PRM review by Administrator
Administrator
Validated Reviewer
Review Source

"Fully Customizable PRM Platform"

What do you like best?

We weren't just looking for a vendor but rather a true partner to help develop and build out our partner experience. Impartner has done just that and we are excited to many more years of innovation and success!

What do you dislike?

Would like more professional services to help with projects.

What business problems are you solving with the product? What benefits have you realized?

Before Impartner we didn't have a partner portal. No visibility into opportunities, partner certifications, MDF accrual or content usage. We needed one solution to be able to measure our partner engagement across all functions. Impartner has become the foundation for our partner program and gives us the flexibility to scale as we mature.

Impartner PRM review by Milayne C.
Milayne C.
Validated Reviewer
Review Source

"Challenging at first and growing into tremendous improvement and success "

What do you like best?

Solutions available, support, collaboration

What do you dislike?

Submit tickets to implement small changes

Recommendations to others considering the product

Make sure there are clear alignment and understanding from both sides in what the requirements are and contract terms.

What business problems are you solving with the product? What benefits have you realized?

Partner enablement, deal registration, training. BENEFITS REALIZED: Increased Partner satisfaction on the new portal, assistance and training we can provide to them on demand, collateral they can download right away with their company logo.

Impartner PRM review by User in Marketing and Advertising
User in Marketing and Advertising
Validated Reviewer
Review Source

"Best Partner Software on the Market"

What do you like best?

The partner locator is top notch. It has transformed the way we recruit our partners. Our portal has become the best advertisement to new partners. The marketing aspect has enabled us to maintain our brand integrity while enabling our partners to effectively market.

What do you dislike?

The deployment was a little slow, We were hoping for a quick turnaround. The end product was worth the wait though.

Recommendations to others considering the product

When shopping for a PRM, make sure you are not in price comparison mode, but rather feature and value mode. Impartner is worth every cent.

What business problems are you solving with the product? What benefits have you realized?

partner recruiting, partner marketing, automate onboarding, MDF.

Impartner PRM review by Ralph N.
Ralph N.
Validated Reviewer
Review Source

"PRM is vital for the channel"

What do you like best?

Focus on PRM and only PRM allows to offer a highly built for purpose solution instead of force-fitting CRM etc products

What do you dislike?

Licensing model for custom features sometimes creates high longer-term cost, which keeps features from being added.

What business problems are you solving with the product? What benefits have you realized?

-Allows the Management of a large and highly segmented partner population without some of the limitations of other, less specialized products.

Impartner PRM review by Administrator
Administrator
Validated Reviewer
Review Source

"Works really well, getting off the ground takes some patience"

What do you like best?

New asset management feature is beautiful and really easy to use. Portal itself looks our website and dynamic content and workflow are powerful.

What do you dislike?

Getting everything set up takes a lot of steps and many back and forth communications with account reps. Could be more streamlined and organized.

Recommendations to others considering the product

Get your partner strategy set before you purchase. We underwent a major reorg and could have better used our time post contract.

What business problems are you solving with the product? What benefits have you realized?

Getting partner specific messaging to our partners. We launched days ago and have hundreds of partner contacts interacting with our content. More good things to come.

Impartner PRM review by Aqua P.
Aqua P.
Validated Reviewer
Review Source

"Impartnercon18 "

What do you like best?

Innovative and accessible technology, attentive customer support, Intelligent and forward thinking team.

What do you dislike?

Lack of BI, AI, deep analytical capability.

Recommendations to others considering the product

Do your due diligence. Know how much you are willing to do yourselves and where you might need 3rd party support/integration.

What business problems are you solving with the product? What benefits have you realized?

Everything in one place for our channel partners. Mobile friendly and 24/7 asset and information availability.

Impartner PRM review by Tina H.
Tina H.
Validated Reviewer
Review Source

"First Impartner #NEWBIE #stillinthebox"

What do you like best?

I’m a marketer at my core so I’m most excited about the asset library , cobranding, and campaigns functionality.

What do you dislike?

Too new to know... we just signed our contract last month! Just started implementation a couple weeks ago.

What business problems are you solving with the product? What benefits have you realized?

Our goals - scalability, better partner experience, automating processes for efficiencies , and increased partner retention

Impartner PRM review by Internal Consultant in Management Consulting
Internal Consultant in Management Consulting
Validated Reviewer
Review Source

"Customer service challenges"

What do you like best?

Modular approach to functionality and features

What do you dislike?

The charges for additional functionality and features quickly add up. Very little is at the entry price. Their admin interface is VERY limited requiring you to use their PS for updates that should be self service. Be aware their std implementation with sales force requires a separate database for partners. They can attach to std accounts but it's very costly. Lastly, their customer service and response rate has severely declined over the past year.

Recommendations to others considering the product

Look around and don't just talk to the clients they give you for references. They are very small and disorganized.

What business problems are you solving with the product? What benefits have you realized?

Management of partners and providing tools and resources to partners on-demand.

Impartner PRM review by Sharon A.
Sharon A.
Validated Reviewer
Review Source

" DMO Project"

What do you like best?

The willingness of the team to help resolve issues on the project

What do you dislike?

Sometimes resources seem to be scarce

Self service options are great but we need more training to start with

What business problems are you solving with the product? What benefits have you realized?

On boarding channel partners in DMO...benefits yet to be realised as project is still being implemented.

Impartner PRM review by User
User
Validated Reviewer
Review Source

"Enterprise level PRM"

What do you like best?

New product releases help us feel ahead of the curve. Continuous introduction of new features we didn't know we needed until we had them! The new smart segmentation feature allows us properly prioritze our partners.

What do you dislike?

Onboarding came quite some time after signing the contract. The portal was well designed perfectly for our needs, we just needed it sooner.

Recommendations to others considering the product

Take the time to learn about all the additoinal functionality

What business problems are you solving with the product? What benefits have you realized?

Reduces the sheer amount of manual grunt work that goes into managing our partner program.

Impartner PRM review by Philipp M.
Philipp M.
Validated Reviewer
Review Source

"Bringing my partners experience to the next level"

What do you like best?

The flexibility to make changes easy and fast. The huge possibilities which come with the solution.

What do you dislike?

That it doesn’t build itself.

Things I cannot configure by myself.

What business problems are you solving with the product? What benefits have you realized?

Getting a clean and state of the art partner experience, making it easy for partners to sell my products.

Impartner PRM review by Executive Sponsor in Printing
Executive Sponsor in Printing
Validated Reviewer
Verified Current User
Review Source

"Channel Trends"

What do you like best?

The ability to quickly implement a PRM system and Partner Portal that includes all the elements that are essential to managing your Channel

What do you dislike?

Would like to see better integration with SFDC standard objects

What business problems are you solving with the product? What benefits have you realized?

A world class tool to keep our partners engaged

Impartner PRM review by Carly S.
Carly S.
Validated Reviewer
Review Source

"Greatest platform for your channel"

What do you like best?

Ease of use with the CRM capabilities and speed of turnaround from the Impartner team

What do you dislike?

Lack of knowledge about what’s available

What business problems are you solving with the product? What benefits have you realized?

One platform to get information to our channel, such as product launches or new resources that integrates deal registration and Salesforce syncing

Impartner PRM review by Administrator in Computer Software
Administrator in Computer Software
Validated Reviewer
Review Source

"MomFundamental to Channel Success"

What do you like best?

Impartner is fundamental to indirect Channel success. It has the 'core' capabilities out of the box and additional Channel capabilities are modular. Start with the basics and add functionally as you scale.

What do you dislike?

Determining what additional modules to employ.😀

Recommendations to others considering the product

Talk to current Users as they know best the power and ease of use!

What business problems are you solving with the product? What benefits have you realized?

Streamlined Partner Recruiting and Onboarding, integration with CRM, and Deal Registration enables increased Partner engagement, pipeline analytics and a first-class Partner experience!

Impartner PRM review by Administrator in Information Technology and Services
Administrator in Information Technology and Services
Validated Reviewer
Review Source

"Best PRM"

What do you like best?

The partner portal gives us the ability to centralize content, deliver it easy to our partners and gain visibility into partner engagement with our content. We also have a great mechanism for partner deal registration that is integrated straight into salesforce--saves us tons of time.

What do you dislike?

Some things have to be done by support but this is minimal.

What business problems are you solving with the product? What benefits have you realized?

Visibility into partner engagement, management of partners, deal registration. Huge time savings and elimination of manual processes.

Impartner PRM review by User
User
Validated Reviewer
Review Source

"Great PRM platform"

What do you like best?

The Impartner PRM helps us have all our data at one place and the interaction with clients becomes easy.

What do you dislike?

The impartner PRM cannot integrate with our internal CRM software. I personally feel the speed factor needs to be looked into

Recommendations to others considering the product

User friendly and helping companies close to track and understand sales and sales patterns

What business problems are you solving with the product? What benefits have you realized?

For now we have just started using the software and getting familiar with it.

Impartner PRM review by Liz C.
Liz C.
Validated Reviewer
Review Source

"Lead management excellence!"

What do you like best?

New asset manager, new segmentation, new event calendar, lead management excellence!

What do you dislike?

Always want the roadmap to happen faster.

What business problems are you solving with the product? What benefits have you realized?

Cohesive experience and lead management

Impartner PRM review by Administrator
Administrator
Validated Reviewer
Review Source

"Best experience"

What do you like best?

I like the way you can learn about PRM, and show to us how to use it .

What do you dislike?

I dont like that not all the people speak spanish

Recommendations to others considering the product

Be clare in the way you need to do the things

What business problems are you solving with the product? What benefits have you realized?

Im solve the way the channels deal with this oppportunies in our business

Impartner PRM review by Executive Sponsor
Executive Sponsor
Validated Reviewer
Review Source

"Need to commit to onboard but it's worth it."

What do you like best?

Deal registration and ability to track partner deals.

What do you dislike?

Not much so far. The portal has exceeded our expectations.

Recommendations to others considering the product

You get out what you put in. Staff properly for onboard, start with the must haves, and build from there.

What business problems are you solving with the product? What benefits have you realized?

Registering, managing, training, and marketing support for partners.

Impartner PRM review by User in Mechanical or Industrial Engineering
User in Mechanical or Industrial Engineering
Validated Reviewer
Review Source

"Great team, great platform "

What do you like best?

The ability to market to and through channel ecosystems via co-branding and e-communication WYSIWYGs is great.

What do you dislike?

The pricing model makes it a difficult sell at my new company

What business problems are you solving with the product? What benefits have you realized?

to partner marketing and co-branding - achieved channel mind-share and a well trained ecosystem

Impartner PRM review by User in Computer Software
User in Computer Software
Validated Reviewer
Review Source

"Fantastic PRM Solution"

What do you like best?

It is the only PRM solution that is integrated with SFDC. It is a great face to the SFDC partner communities

What do you dislike?

Any enhancements you want to make you have to work with the vendor, You don't have full control.

What business problems are you solving with the product? What benefits have you realized?

The need to a full end to end PRM solution.

Impartner PRM review by User in Information Technology and Services
User in Information Technology and Services
Validated Reviewer
Review Source

"Impartners prm "

What do you like best?

It is the best solution to maintain relationship with partners

What do you dislike?

Need to be more flexible for expansion and easy

What business problems are you solving with the product? What benefits have you realized?

Helps with insight and management of partner benefit for any channel or organization

Impartner PRM review by Executive Sponsor in Information Technology and Services
Executive Sponsor in Information Technology and Services
Validated Reviewer
Review Source

"Great PRM. Be ready to change internal processes"

What do you like best?

Great look. Customizable to work with your website.

What do you dislike?

On old code. Low self management. Having to submit changes and waiting for them.

What business problems are you solving with the product? What benefits have you realized?

Lead registration and partner reguatration

Impartner PRM review by Executive Sponsor in Information Technology and Services
Executive Sponsor in Information Technology and Services
Validated Reviewer
Review Source

"Simplicity to go-to-partners"

What do you like best?

The simple that the platform help to get on the road very quickly

What do you dislike?

Our integration with salesforce sometimes becomes difficult

What business problems are you solving with the product? What benefits have you realized?

Visibility, Control & Transparency to our ecosystem

Impartner PRM review by Executive Sponsor
Executive Sponsor
Validated Reviewer
Review Source

"Great Company"

What do you like best?

Comprehensive solution that simplified an incredibly complex yet vital part of our business.

What do you dislike?

Onboarding was a challenge and integrating into very custom processes

What business problems are you solving with the product? What benefits have you realized?

Automation and enablement

Impartner PRM review by Internal Consultant in Printing
Internal Consultant in Printing
Validated Reviewer
Review Source

"Young innovative player in a key growth area "

What do you like best?

Innovative approach, good approach to growing customer relationship

What do you dislike?

Immature support structure due to rapid growth

Recommendations to others considering the product

Embrace transformation

What business problems are you solving with the product? What benefits have you realized?

Channel portal capability

Impartner PRM review by Anni Y.
Anni Y.
Validated Reviewer
Review Source

"Employees Are Engaging"

What do you like best?

I like that the employees are engaging to customers and potential

What do you dislike?

Nothing is wrong is wrong with this company

Recommendations to others considering the product

I recommend that the staff are engaging with customers

What business problems are you solving with the product? What benefits have you realized?

EVERYTHING!

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