Imperva Incapsula

Imperva Incapsula

(74)
4.1 out of 5 stars

Incapsula is a cloud-based security and acceleration service that makes websites safer, faster, and more reliable.

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Showing 74 Imperva Incapsula reviews
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Imperva Incapsula review by <span>Rob F.</span>
Rob F.
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"Worst waste of money EVER! *** STAY AWAY!!! ***"

What do you like best?

*** STAY AWAY !!! ***

Absolutely NOTHING! There is nothing special about this product at all, and we've been counting the days till the end of our contract with them only a week into it, after they lied to us to get us to sign up. Google complaints about them, and you'll find hundreds of others with the same complaint. They lie and cheat you just to get you in the door, and then REALLY screw you after that.

*** STAY AWAY!!! ***

What do you dislike?

*** STAY AWAY !!! ***

They are WAY over-priced BLOATWARE, and their sales weasels are a bunch of lying scumbags who pull a bait & switch on almost everyone. Just expect to pay double whatever they promise, and don't expect a whole lot more than what you can get from CloudFlare for a 3rd of the price. What a total rip off!

*** STAY AWAY!!! ***

Recommendations to others considering the product

Quit lying to people just to lure them into your crappy, barely mediocre service!

What business problems are you solving with the product? What benefits have you realized?

*** STAY AWAY !!! ***

They only problem I'll be solving will be getting away from these thieves on June 11, 2017! They did nothing at all for us that CloudFlare was not already doing for us, but lied and deceived us to get us to move away from them. Absolutely NO gain in any way, except for them with our money!

*** STAY AWAY !!! ***

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Imperva Incapsula review by Administrator in Computer Software
Administrator in Computer Software
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Verified Current User
Review Source

"A great and simple to use Web App Firewall"

What do you like best?

I like the UI of Incapsula, and how easy it is to understand. Every element has helpful descriptions, and the layout of the platform is very clean. Every screen has a wealth of functionality, but it is all very easy to digest and move through.

What do you dislike?

Managing wildcard domains through Incapsula is a little cumbersome in their setup, but its not a major issue. It just took a couple extra steps.

Recommendations to others considering the product

Make sure to take it for a trial run and push it to its limits in order to understand how much of the platform is useful to you. There are a lot of features to dig into.

What business problems are you solving with the product? What benefits have you realized?

We solved a need to move from a hardware Web Application Firewall to a cloud based solution. We also needed a way to start caching resources to decrease the workload on the web servers.

What Firewall solution do you use?

Thanks for letting us know!
Imperva Incapsula review by <span>Carl G.</span>
Carl G.
Validated Reviewer
Verified Current User
Review Source

"Couldn't be happier"

What do you like best?

The CDN allowed us to cut costs at our data center to such an extent that it offset the cost of the service meaning the DDoS mitigation that brought us to Incapsula in the first place is almost a free bonus. I cannot say enough about the ease of implementation and fast response from their support teams

What do you dislike?

We occasionally have an issue when we relaunch a site with a new design with their caching setup, but this is a minor inconvenience in the end.

Recommendations to others considering the product

If you think you need their service, you do, so don't delay in signing up

What business problems are you solving with the product? What benefits have you realized?

Bandwidth conservation and DDoS mitgation. In the two weeks before signing up with Incapsula, we were victims of 3 DDoS attacks and starting to lose client confidence. Incapsula has completely eradicated that worry. It has also cut our bandwidth cost at our data center by over 20%

Imperva Incapsula review by <span>John B.</span>
John B.
Validated Reviewer
Verified Current User
Review Source

"Incapsula is amazing"

What do you like best?

Incapsula can protect your website from hacker, help webmaster blocked many attack like SQLinjection, XSS, make the websites become stable and block bad bots connect (anti ddos)

WAF of Incapsula is the best which not make the false block on ddos, your website will never get down because of ddos if you can hide your IP

don't need to wait 5second like 'other service'.

What do you dislike?

its will have a little popup at the bottom-right of the websites, which i don't want it to show up (only show up at some sites i don't understand why)

need to relogin everytime you press homepage, that make my angry.

Recommendations to others considering the product

recommend nothing, just use it, its perfect for make your website become stable and secure.

What business problems are you solving with the product? What benefits have you realized?

Incapsula help me block DDoS and bad bots which make server get down, hide the IP, make my server lighter with customers load, faster and strong.

Imperva Incapsula review by <span>Tim G.</span>
Tim G.
Validated Reviewer
Verified Current User
Review Source

"Saved Our Bacon"

What do you like best?

In the middle of a DDOS attack we found Incapsula. While expensive we had little choice. The setup was very fast, very simple and very painless. The user interface is hands-down super simple to use, yet there's a lot of horsepower available if one cares to dig deeper. The biggest surprise was how much faster our site operates and how much less bandwidth hits our server now due to the CDN. We signed up for DDOS protection, but we use the web application firewall and CDN on a daily basis.

What do you dislike?

The price. I don't know if it honestly costs what they charge to provide the service, but when a person is in the middle of a DDOS attack it feels a bit like they have you over a barrel. Having said that, if I recall correctly, their attitude at the time was, "Let's get you online again and then we'll figure out the money." So, while I dislike the price, their focus was very much on service.

Recommendations to others considering the product

Ask for pricing up front - it's possible to unwind the Incapsula service later on if it's too spendy, but it's not trivial. Also: If you think you don't need this service, you're wrong. You do.

What business problems are you solving with the product? What benefits have you realized?

We need 100% uptime (who doesn't?) Incapsula is a big part of our overall strategy to achieve that. We have increased our site security through the use of the Incapsula web application firewall and our site operates much faster now and uses far less bandwidth due to the CDN.

Imperva Incapsula review by Administrator in Information Technology and Services
Administrator in Information Technology and Services
Validated Reviewer
Verified Current User
Review Source

"Exceptional Experience"

What do you like best?

Technological Advancement of the system. Mostly thinking about future proof system and Incapsula made it possible which is definitely superior than the competitions. The Reseller portal is very user friendly. Wish to see some more benefits out of it and also, pricing should be more practical for the third world countries specially poor to mid earning countries where price is the main barrier to make Incapsula popular.

Further improvement can be done if the technical audit team can work together with the customers, where the problem they are facing and where the service should from back to square. Last three years support experience only shows that you don't find any problem at your end. Which indicates clearly that some robotic human is doing service in Incapsula who does not think about the technology rather pass day to day job with number of tickets to solve and thus to increase the KPI, not considering the sufferings of the customer. Not only that if a second level or 3rd level technical people talks to the customers sometime will definitely increase the market acceptance.

I just got some good news that Incapsula will take part in our drive to popularise Incapsula in our community. I really appreciate that. Also, like to see Incapsula Technical ambassadors to publish/speak to the technical community of the very stablished NOGs and Conferences like APRICOT, APNIC, SANOG and many other world recognised events. The competition is really aggressive in these events and getting very good response from there. It is also recommended that some very innovative promotional activities should be run on a regular basis in such events or some specific or individual events.

What do you dislike?

Support Staff. Too bookish.

Can not protect from Syn Flood.

Recommendations to others considering the product

Improve the support system by engaging some serious tech people who thinks the company as their own.

What business problems are you solving with the product? What benefits have you realized?

Internet Security is optimised.

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