Imperva Incapsula

Imperva Incapsula

(74)
4.1 out of 5 stars

Incapsula is a cloud-based security and acceleration service that makes websites safer, faster, and more reliable.

Work for Imperva Incapsula?

Learning about Imperva Incapsula?

We can help you find the solution that fits you best.

Find the Right Product

Imperva Incapsula Reviews

Ask Imperva Incapsula a Question
Write a Review
Filter Reviews
Filter Reviews
  • Ratings
  • Company Size
  • User Role
  • For Category
  • Industry
Ratings
Company Size
User Role
For Category
Industry
Showing 74 Imperva Incapsula reviews
LinkedIn Connections
Imperva Incapsula review by Rob F.
Rob F.
Validated Reviewer
Verified Current User
Review Source

"Worst waste of money EVER! *** STAY AWAY!!! ***"

What do you like best?

*** STAY AWAY !!! ***

Absolutely NOTHING! There is nothing special about this product at all, and we've been counting the days till the end of our contract with them only a week into it, after they lied to us to get us to sign up. Google complaints about them, and you'll find hundreds of others with the same complaint. They lie and cheat you just to get you in the door, and then REALLY screw you after that.

*** STAY AWAY!!! ***

What do you dislike?

*** STAY AWAY !!! ***

They are WAY over-priced BLOATWARE, and their sales weasels are a bunch of lying scumbags who pull a bait & switch on almost everyone. Just expect to pay double whatever they promise, and don't expect a whole lot more than what you can get from CloudFlare for a 3rd of the price. What a total rip off!

*** STAY AWAY!!! ***

Recommendations to others considering the product

Quit lying to people just to lure them into your crappy, barely mediocre service!

What business problems are you solving with the product? What benefits have you realized?

*** STAY AWAY !!! ***

They only problem I'll be solving will be getting away from these thieves on June 11, 2017! They did nothing at all for us that CloudFlare was not already doing for us, but lied and deceived us to get us to move away from them. Absolutely NO gain in any way, except for them with our money!

*** STAY AWAY !!! ***

Sign in to G2 Crowd to see what your connections have to say about Imperva Incapsula
Imperva Incapsula review by Administrator in Computer Software
Administrator in Computer Software
Validated Reviewer
Verified Current User
Review Source

"A great and simple to use Web App Firewall"

What do you like best?

I like the UI of Incapsula, and how easy it is to understand. Every element has helpful descriptions, and the layout of the platform is very clean. Every screen has a wealth of functionality, but it is all very easy to digest and move through.

What do you dislike?

Managing wildcard domains through Incapsula is a little cumbersome in their setup, but its not a major issue. It just took a couple extra steps.

Recommendations to others considering the product

Make sure to take it for a trial run and push it to its limits in order to understand how much of the platform is useful to you. There are a lot of features to dig into.

What business problems are you solving with the product? What benefits have you realized?

We solved a need to move from a hardware Web Application Firewall to a cloud based solution. We also needed a way to start caching resources to decrease the workload on the web servers.

What Firewall solution do you use?

Thanks for letting us know!
Imperva Incapsula review by Carl G.
Carl G.
Validated Reviewer
Verified Current User
Review Source

"Couldn't be happier"

What do you like best?

The CDN allowed us to cut costs at our data center to such an extent that it offset the cost of the service meaning the DDoS mitigation that brought us to Incapsula in the first place is almost a free bonus. I cannot say enough about the ease of implementation and fast response from their support teams

What do you dislike?

We occasionally have an issue when we relaunch a site with a new design with their caching setup, but this is a minor inconvenience in the end.

Recommendations to others considering the product

If you think you need their service, you do, so don't delay in signing up

What business problems are you solving with the product? What benefits have you realized?

Bandwidth conservation and DDoS mitgation. In the two weeks before signing up with Incapsula, we were victims of 3 DDoS attacks and starting to lose client confidence. Incapsula has completely eradicated that worry. It has also cut our bandwidth cost at our data center by over 20%

Imperva Incapsula review by John B.
John B.
Validated Reviewer
Verified Current User
Review Source

"Incapsula is amazing"

What do you like best?

Incapsula can protect your website from hacker, help webmaster blocked many attack like SQLinjection, XSS, make the websites become stable and block bad bots connect (anti ddos)

WAF of Incapsula is the best which not make the false block on ddos, your website will never get down because of ddos if you can hide your IP

don't need to wait 5second like 'other service'.

What do you dislike?

its will have a little popup at the bottom-right of the websites, which i don't want it to show up (only show up at some sites i don't understand why)

need to relogin everytime you press homepage, that make my angry.

Recommendations to others considering the product

recommend nothing, just use it, its perfect for make your website become stable and secure.

What business problems are you solving with the product? What benefits have you realized?

Incapsula help me block DDoS and bad bots which make server get down, hide the IP, make my server lighter with customers load, faster and strong.

Imperva Incapsula review by Tim G.
Tim G.
Validated Reviewer
Verified Current User
Review Source

"Saved Our Bacon"

What do you like best?

In the middle of a DDOS attack we found Incapsula. While expensive we had little choice. The setup was very fast, very simple and very painless. The user interface is hands-down super simple to use, yet there's a lot of horsepower available if one cares to dig deeper. The biggest surprise was how much faster our site operates and how much less bandwidth hits our server now due to the CDN. We signed up for DDOS protection, but we use the web application firewall and CDN on a daily basis.

What do you dislike?

The price. I don't know if it honestly costs what they charge to provide the service, but when a person is in the middle of a DDOS attack it feels a bit like they have you over a barrel. Having said that, if I recall correctly, their attitude at the time was, "Let's get you online again and then we'll figure out the money." So, while I dislike the price, their focus was very much on service.

Recommendations to others considering the product

Ask for pricing up front - it's possible to unwind the Incapsula service later on if it's too spendy, but it's not trivial. Also: If you think you don't need this service, you're wrong. You do.

What business problems are you solving with the product? What benefits have you realized?

We need 100% uptime (who doesn't?) Incapsula is a big part of our overall strategy to achieve that. We have increased our site security through the use of the Incapsula web application firewall and our site operates much faster now and uses far less bandwidth due to the CDN.

Imperva Incapsula review by Administrator in Information Technology and Services
Administrator in Information Technology and Services
Validated Reviewer
Verified Current User
Review Source

"Exceptional Experience"

What do you like best?

Technological Advancement of the system. Mostly thinking about future proof system and Incapsula made it possible which is definitely superior than the competitions. The Reseller portal is very user friendly. Wish to see some more benefits out of it and also, pricing should be more practical for the third world countries specially poor to mid earning countries where price is the main barrier to make Incapsula popular.

Further improvement can be done if the technical audit team can work together with the customers, where the problem they are facing and where the service should from back to square. Last three years support experience only shows that you don't find any problem at your end. Which indicates clearly that some robotic human is doing service in Incapsula who does not think about the technology rather pass day to day job with number of tickets to solve and thus to increase the KPI, not considering the sufferings of the customer. Not only that if a second level or 3rd level technical people talks to the customers sometime will definitely increase the market acceptance.

I just got some good news that Incapsula will take part in our drive to popularise Incapsula in our community. I really appreciate that. Also, like to see Incapsula Technical ambassadors to publish/speak to the technical community of the very stablished NOGs and Conferences like APRICOT, APNIC, SANOG and many other world recognised events. The competition is really aggressive in these events and getting very good response from there. It is also recommended that some very innovative promotional activities should be run on a regular basis in such events or some specific or individual events.

What do you dislike?

Support Staff. Too bookish.

Can not protect from Syn Flood.

Recommendations to others considering the product

Improve the support system by engaging some serious tech people who thinks the company as their own.

What business problems are you solving with the product? What benefits have you realized?

Internet Security is optimised.

Imperva Incapsula review by Andi Yuni W.
Andi Yuni W.
Validated Reviewer
Verified Current User
Review Source

"Blazingly fast and secure CDN"

What do you like best?

They offers free plan get to benefit from a full fledged Web Application Firewall. And have a trial plan that like a pro feature that you can try.

I compare with others CDN, it seem free plan of Incapsula have more features. Also Incapsula have a smart tool to block ddos and bad bots.

What do you dislike?

Cost of incapsula more expensive compare others CDN with the same features. But i know, good support need high cost.

Recommendations to others considering the product

Have much ddos problem or bad bot or bad visitor, just using Incapsula now and problems will dissapear.

What business problems are you solving with the product? What benefits have you realized?

Incapsula accelerate websites and more secure my websites than before. I can view how much the bad bots or bad visitors that threaten my websites. And their CDN make my websites faster 20% than before using it. Impressive.

Imperva Incapsula review by Josh D.
Josh D.
Validated Reviewer
Verified Current User
Review Source

"Very Secure - OK feature set otherwise"

What do you like best?

Security and speed. The core for imperva is very impressive. The stuff that is all in the background runs well and stumps security professionals. We actually give them vpn access to test us from internal due to how well imperva stumps them. This allows us to stay up to standards in case we need to change services for any reason (though we wouldnt want to).

What do you dislike?

I was kind of annoyed about the nearly complete API. I was unable to get something that was available to resellers only which did not seem to be reasonable.

Recommendations to others considering the product

Imperva is very impressive for its core feature set. Imperva has made security analysts scratch their heads and have us allow them in from inside so they can actually hit something worth while. We are very confident in the reports we get from imperva and its bot identification has allowed us to plan for bandwidth appropriately. Identification for good bots (people who hit our site using automation, but for good business reasons) has allowed us to work with our customers who use our services in new ways.

What business problems are you solving with the product? What benefits have you realized?

We have solved:

Increased Security, External Cache/Proxy, Simplified management including certificates, load balancing.

Imperva Incapsula review by Eric T.
Eric T.
Validated Reviewer
Verified Current User
Review Source

"Great WAF/CDN"

What do you like best?

I've used Incapsula at my current and prior job. I setup the Enterprise plan at my last job and loved the WAF features and detection. As a hotel industry site, it was constantly getting scraped for rates by bots good and bad. We suddenly had an extreme spike in server activity from PhantomJS based bots sourced from AWS. We were able to use Incapsula to quickly shut them down from reaching the origin servers.

As a CDN, we were able to tune it for our assets and load to get close to 70% cacheability. Nothing else to say other than it worked well and helped some of our out-of-country guests have a better experience.

At my current job, we are using the Professional version, which is perfectly good in its own rights. It's taking care of the common attack vectors and has some minor tuneability of the CDN. We were able to keep common attack countries away easily without impacting our actual customers.

What do you dislike?

I wish the Professional version had some more of the features that Enterprise did, particularly the IncapRules. I was spoiled. Also, the custom SSL is a terrible price point that puts it out of range for our clients. If they need custom or EV SSL, they are paying significantly more than their overall hosting.

Recommendations to others considering the product

If you don't have custom SSL, get it!

What business problems are you solving with the product? What benefits have you realized?

Provides great out of box WAF protection and CDN, with easy setup. Never really had DDOS concerns for any of my implementations, so it's not been in my consideration set one way or the other.

Imperva Incapsula review by Josh C.
Josh C.
Validated Reviewer
Verified Current User
Review Source

"Great for static content Falls short for dynamic windows content v2."

What do you like best?

The interface is very intuitive to use and it is very straight forward to set up, Seeing the amount of bad traffic that is blocked and the easy customization features makes it great for static content. The custom outage pages for when the application is down and being able to limit traffic by geo-location with custom error pages is also a great touch.

What do you dislike?

The biggest problem that I have had with incapsula is that it does not work well with very dynamic content and websites. We currently have a windows authorization implementation on many of our web applications and incapsula does not function with these particular authentication calls. We have also run into a plethora of problems related to having multiple applications all using the same login system but when behind incapsula only some of them work and some of them do not. This makes incapsula almost completely unusable unless we have developers building there web applications with incapsula in mind. This makes it almost impossible to go back and change what breaks with a dynamic application behind incapsula without having your development team buy in on why we need incapsula for our applications.

The only other smaller gripes is that it does not work well with platforms such as drupal because of the third party plugins and it does not work at all with host header rewrites with some of our unique applications.

Lastly the custom error page only gives 1 error page for your entire account instead of each application, making it complicated for large complex environments.

Recommendations to others considering the product

My recommendation is that if you have a single web application with not huge amounts of kerberos or other types of authentication, this product will work well for you. Large sites with many sub applications I would recommend to steer away from this platform.

What business problems are you solving with the product? What benefits have you realized?

Our primary business purpose is to secure all of our public facing applications behind Incapsula so that we can prevent hacker attempts from our front and circumvent DDOS attacks. We have seen benefits by being able to visualize how much traffic our sites actually receive and how much "bad" traffic comes through the pipeline which is really cool to visualize and see that it is actively working.

Imperva Incapsula review by Nemanja J.
Nemanja J.
Validated Reviewer
Verified Current User
Review Source

"Excellent protection"

What do you like best?

Incapsula helps you protect your website from hackers, from hacker shell scripts and backdoor tools, you will be notifited by email if you have infected files in your hosting account. And of course the primary activity and the best of this software is to speed up the operation of your site and enable detail statistic visit (more realistic than awstat and webalizer)

What do you dislike?

We had a problem that it was impossible to connect to the server, we had to insure that our ip address was not blocked on the server before we modified incapsula files. it took some time resolved it. Official support forum was helpful at the time. The price is also a bit high but there is a free trial to try it (as usual) before you buy it.

What business problems are you solving with the product? What benefits have you realized?

As noted above, we used Incapsula to speed up website and to protect it against DDoS attacks. i highly recommended to try it because it is really good.

Imperva Incapsula review by Internal Consultant in Information Technology and Services
Internal Consultant in Information Technology and Services
Validated Reviewer
Verified Current User
Review Source

"Excellent protection level and visivility"

What do you like best?

The ease with which the solution can be implemented, in addition to the identification of search traffic to the websites.

The load balancing allowed us to be able to efficiently deliver customer services, reducing the likelihood of unavailability, on the internet front.

DDoS protection, helped us to support large queries from non-malicious robots and mitigate suspicious requests without presenting false positives.

What do you dislike?

If the infrastructure in which the websites are located needs to distribute their processing, or if any of the data center links require adjusting the bandwidth used, you can not configure a percentage of load balancing to the websites, both from local or data center.

What business problems are you solving with the product? What benefits have you realized?

To considerably reduce the availability of web content and services to the public from the public segment.

Identifying in real time, the behavior of the requests with the details of the customers that consumed them.

Imperva Incapsula review by Amos R.
Amos R.
Validated Reviewer
Verified Current User
Review Source

"Innovative, and excellent"

What do you like best?

The simplicity of implementing WAF, but still maintaining the option to do the more advanced configurations.

Very strong DDoS protection capabilities,at both network and application level, always evolving to meet the next level of threats.

Very good dashboard with very fast management capabilities (the time since you make the change until it's implemented).

What do you dislike?

Could do better on web sockets security.

Can add some more advanced CDN features in the field of TCP optimisation and content routing.

Recommendations to others considering the product

just try it and see for yourself.

Incapsula allows full trials that are very easy to setup and test.

What business problems are you solving with the product? What benefits have you realized?

DDoS attacks are a huge concern to any online business.

Same goes for web security.

Imperva Incapsula review by Brian M.
Brian M.
Validated Reviewer
Verified Current User
Review Source

"Bringing back our company from the brink of a ddos collapse"

What do you like best?

Dedicated customer support person and minimal dashboard but has everything you need in it.

What do you dislike?

I don't like the price but if you need it you will pay for it.

Recommendations to others considering the product

The price is a little steep but doesnt compare to losing clients over something like a ddos attack.

What business problems are you solving with the product? What benefits have you realized?

DDoS attacks were bringing down all 300+ of our clients sites and almost made us lose business.

Imperva Incapsula review by leonardo m.
leonardo m.
Validated Reviewer
Review Source

"Imperva Incapsula"

What do you like best?

is a cloud -based distribution platform applications. Uses a network of global content delivery to provide website security , DDoS protection , load balancing and failover services to customers

What do you dislike?

nothing bothers me about this network as a cloud delivery platform -based applications. Uses a network of global content delivery to provide security on the website, and all your content protegue other malicious files that can be found on the internet

Recommendations to others considering the product

100 % recommended because it is very safe and radida and other protegue your information so many malicious virus that can be looked up on the internet

What business problems are you solving with the product? What benefits have you realized?

It solves many problems in the market for internet networks because it helps a content delivery majora and prevents infection of malicious files and more users increases the use of small and large companies in the network market

Imperva Incapsula review by Lawrence S.
Lawrence S.
Validated Reviewer
Verified Current User
Review Source

"Caching works great, but expensive"

What do you like best?

They deliver what they advertise, but at a price. The caching works very well in serving content up and not having to hit the origin servers which reduces the load on our servers and allows us to host more sites.

What do you dislike?

Incapsula is very expensive since they charge you based on how much bandwidth you use. They also don't have a API for clearing the cache when the content gets changed, so you end up with a very short cache time or you have to manually clear the cache.

Recommendations to others considering the product

I would recommend that you also compare Cloudflare, we are currently in the process of testing it out and thinking whether to switch over to it.

What business problems are you solving with the product? What benefits have you realized?

Need caching and DDOS protection.

Imperva Incapsula review by simon v.
simon v.
Validated Reviewer
Verified Current User
Review Source

"Best anti-DDoS and more"

What do you like best?

Incapsula is the best way to protect Web sites of ours customers,,is easy to implement that in a few minutes are ready to protect, time and costs are excellent reasons to chosse Incapsula in the first place.

What do you dislike?

Well maybe that if we need to customize some waf policy, we need to send a request to incapsula and in some occasions this process delay

Recommendations to others considering the product

That if they search protection in Web sites, DNS and DDoS Incapsula is the better option. Low costs, high benefits.

What business problems are you solving with the product? What benefits have you realized?

Currently we use Incapsula to protect Web sites and we can see a big change when review the before and after, and ours customers feels safer with Incapsula

Imperva Incapsula review by Jeff A.
Jeff A.
Validated Reviewer
Review Source

"Easy to use and does what it says."

What do you like best?

Getting Incapsula setup was very easy and had an immediate benefit to our website. One very nice feature is the Geo-IP blocking, which we can use to cut down on bot traffic coming from many foreign countries. As a local business, our users are almost always within the country.

What do you dislike?

It's hard to find something wrong with the product. However, if there was an area that could be better, it might be the ability for the WAF to customize security header values to something that would allow for easier security hardening. Right now, we can pass through values from the host, but sometimes the header values are lost until a cache refresh.

What business problems are you solving with the product? What benefits have you realized?

DDoS protection was the main catalyst to get started, while the other security features we enabled in WAF have provided immediate value.

Imperva Incapsula review by Administrator in Internet
Administrator in Internet
Validated Reviewer
Verified Current User
Review Source

"Very good CDN services"

What do you like best?

It is fast, and easy to be setup, and the dashboard is easy to access and give very much information, such as traffic by sites, traffic by date, traffic by weeks, months,etc.

Further more, it offer a free CDN services for personal and low end users. It is very good for beginning users to run in and run services.

What do you dislike?

The dislike thing is SSL support is not good. For example, I have an orgin website without SSL support, However, I want to allow my users to access our website via CDN via SSL support. Which means:

1) Between CDN server and origin servers, the traffic is NOT SSL (http only);

2)Between CDN server and end users, the traffic is SSL support (both https and http).

using this method will save SSL key for us and is already able to provide enough security to us.

I want to implement the above requirement.

What business problems are you solving with the product? What benefits have you realized?

We want a low cost worldwide CDN server for small static files (including small mp4 streaming files).

Imperva Incapsula review by Administrator in Renewables & Environment
Administrator in Renewables & Environment
Validated Reviewer
Verified Current User
Review Source

"Simple and performant caching system for mid to small size websites and companies"

What do you like best?

Was really easy to setup and implement. The reports and alerts provided great detail on the threats that we were facing and what settings we could tune to better optimize or enhance our use of the product.

What do you dislike?

The error pages, which you can only have one brand per account caused much frustration and confusion for both our internal and external business customers which was unacceptable. As well the caching system can be overly aggressive at times and clearing the cache was something that i and others would just spam to try and get things out. It should have been clear that NTLM / Kerberos is not supported, as we had our team place some sites behind it only to realize that everyone logging into the site was sharing logins of others that were logged in.

Recommendations to others considering the product

Works as most every other caching / cdn system does these days with low cost and ease of use. That said there is still room for improvement, like the error pages of which you can only have one brand per account and a caching system that can be overly aggressive at times.

What business problems are you solving with the product? What benefits have you realized?

Our main fix was to stop users from outside of the us being able to reach products that were not available in their location. We then moved this into place in front of our main public website, which then provided a drastic gain in performance as well as visibility it just how many attacks we were being presented with.

Imperva Incapsula review by Administrator in Transportation/Trucking/Railroad
Administrator in Transportation/Trucking/Railroad
Validated Reviewer
Verified Current User
Review Source

"Fast and easy implementation"

What do you like best?

I like the ease in setting new sites up behind Incapsula. During our first migration, a support person walked me through the process in a few minutes. It was much simpler than I imagined.

What do you dislike?

My one and only complaint revolves around SSL hardening. When I disabled the weak ciphers on my web server to force TLS 1.2 connections, my site won't be accessible through Incapsula until Incapsula support makes a change on their side. While minor, since they handle it so quickly, it does require involving them for each server that is hardened.

Recommendations to others considering the product

Pay attention to what it's blocking right up from. We had developers deal with tech support on a website issue to find out it was Incapsula blocking a potential cross site scripting attack. A quick whitelist entry and it was fixed.

What business problems are you solving with the product? What benefits have you realized?

The immediate problem we were trying to solve was a DDoS attack, which quickly subsided the moment the site went behind Incapsula. Other unexpected, but welcomed, benefits were quickly realized. Our sites became more responsive and we saw a decrease in our bandwidth attributed to Incapsula's caching. The WAF capabilities also addressed a PCI Compliance requirement that allowed us to retire some hardware appliances.

Imperva Incapsula review by Ryan d.
Ryan d.
Validated Reviewer
Review Source

"Incapsula WAF and CDN"

What do you like best?

WAF : ability to configure traffic filtering rules to a very granular level at the same time immediate applications. Also it has an easy to use panel. The bot rate and stammers drastically reduced by 94% in a week's time.

CDN: nearly a free CDN worked wonders for my applications that were not CDN fronted like our SSO

What do you dislike?

Could do a ton more on the reporting and filtering.

Recommendations to others considering the product

Reasonable price descent feature list and service

What business problems are you solving with the product? What benefits have you realized?

Secure our login and voting apps by reducing bots and stammers at the same time maintaining a good ux for subscribers.

Optimize applications without fancy CDNS

Secure our WordPress blogs with their 2AF

Imperva Incapsula review by Administrator in Entertainment
Administrator in Entertainment
Validated Reviewer
Verified Current User
Review Source

"On the whole, very good"

What do you like best?

The protection Incapsula offers give confidence for the services you spend all day developing and deploying. Having been on the receiving end of a bad DDoS attack in the past (which inspired us to adopt Incapsula), we know only too well the effects it can have on a business.

Great GUI. Quick to protect sites, and good real-time analysis make it a great product.

What do you dislike?

Relatively frequent routing issues in the Incapsula Frankfurt datacenter means sometimes our websites are inaccessible from the UK, but are fine from the US. Set's off unneccessary alarms and anxiety at times. Support can also be slow.

What business problems are you solving with the product? What benefits have you realized?

DDOS protection. Realtime traffic analytics. BOT analytics.

Imperva Incapsula review by Dmytro B.
Dmytro B.
Validated Reviewer
Verified Current User
Review Source

"Easy to use professional Caching/CDN/Firewall software"

What do you like best?

Best features: definitely caching/CDN, real-time statistics and ease of use.

Great product in general.

What do you dislike?

Caching rules interface can be improved, more options/flexibility to be added.

Regarding downtime.. once and ~30 minutes in the past 18 months, support team was responsive and pro-active.

What business problems are you solving with the product? What benefits have you realized?

We are running 100+ high load (ecommerce) websites with Incapsula.

Incapsula helps us to:

- protect our websites from all the different vulnerability scanners and DDOS attacks

- reduce load on our infrastructure (caching and CDN)

Using the caching feature we have managed to reduce load like 10 times.

So only 10% of requests are reaching our servers!

Imperva Incapsula review by Administrator in Internet
Administrator in Internet
Validated Reviewer
Verified Current User
Review Source

"Imperva, the scrapper fighting champion"

What do you like best?

The imperva incapsula solution is easy to implement with any type of architect and it is intelligent enough to detect bad traffic by itself without defining any rules.

What do you dislike?

The service is unstable sometimes. The console UI can be enhanced for sure. The billing features can be included in the console .

What business problems are you solving with the product? What benefits have you realized?

We are providing service to people who look for renting or buying property. We had this problem that competitors scrap our listings and just put in their website. Incapsula helped us fighting the problem and it is successful for 80% of the hits.

Imperva Incapsula review by Industry Analyst / Tech Writer in Accounting
Industry Analyst / Tech Writer in Accounting
Validated Reviewer
Verified Current User
Review Source

"GOOD TO GO WITH"

What do you like best?

Its quick procedure to secure from DDOS attack , bandwidth management reduced tension , reduced cost , more safer feel when imperva is working

What do you dislike?

SOMETIME OVERLOOKED IP , OR POPUPS are really pissing . but its not in most of cases . false positive ratio is very low

Recommendations to others considering the product

I wuld suggest to first do your work on it , if satisfied go for it, because of your requirement , may vary

What business problems are you solving with the product? What benefits have you realized?

DDOS ATTACK, BANDWIDTH MANAGEMENT

Imperva Incapsula review by Dimitri K.
Dimitri K.
Validated Reviewer
Verified Current User
Review Source

"Great WAF, Cache featute is awesome"

What do you like best?

Excellent protection from DDOS.

Cache feature is awesome.

IncapRules we used a lot, it works really good.

Nice dashboard. Real time tab is also useful for us.

Good support team.

What do you dislike?

We are happy with the service, but you can work on logs a little bit.

Recommendations to others considering the product

It's excellent service. Suggest for everybody.

What business problems are you solving with the product? What benefits have you realized?

We are now under protection, we fill safe. With Cache option our sites are working faster. That's all we need right now.

Imperva Incapsula review by User in Computer Software
User in Computer Software
Validated Reviewer
Review Source

"Don't know how to manage clients relationship"

What do you like best?

Speed is good. Good bot security. All countries servers

What do you dislike?

We have registered our client to the services. After some time we decided to give payed membership a try. Everything was fine untie one day our site was down... This was because our mai failed to get messages. Incapsula management decided to delete our account instead of downgrading it back to free membership as all respected services do when something is wrong with payment.

There are a lot of information about us, as phone number, site, my name, nobody tried to reach us, instead they just deleted dns record and customer site is down

I can understand that company is interested in getting payed. Each company decide what to do with their client, delete them and make them financial damage or try to reach people if there is something wrong...

What business problems are you solving with the product? What benefits have you realized?

Site development

Imperva Incapsula review by Matan H.
Matan H.
Validated Reviewer
Verified Current User
Review Source

"Great service, saves a lot of headache"

What do you like best?

Incapsula is very flexible, I quickly find a lot of solutions for common security concerns or issues we are having.

What do you dislike?

It would be nice if they can have a more modern looking UI.

What business problems are you solving with the product? What benefits have you realized?

We are using Incapsula to make our clients platforms and websites much more secure, it helps us to deal with common internet vulnerabilities such as DDoS, SQL Injections and more. It is also application aware so if we protected a Wordpress site, Incapsula has the best practices to protect common open source platforms.

Imperva Incapsula review by Karl S.
Karl S.
Validated Reviewer
Verified Current User
Review Source

"Great customer service"

What do you like best?

The customer support/service is some of the best I have seen in the industry. Each time I call in with a question I have my answer in no time. I have not had to sit on hold for a long time whenever I have called in.

What do you dislike?

The cost is slightly high, but as they say you get what you pay for, and Incapsula delivers every time.

Recommendations to others considering the product

You won't be disappointed.

What business problems are you solving with the product? What benefits have you realized?

Web site traffic monitoring. We no longer have bad traffic clogging up our web servers.

Imperva Incapsula review by Ian H.
Ian H.
Validated Reviewer
Verified Current User
Review Source

"Incapsula Review"

What do you like best?

Very easy to use and intuitive. The interface is simple. The protection is invaluable especially the DDOS volumetric protection

What do you dislike?

Would like to have as an onsite appliance; however, this is not possible dues to the nature of product.

Recommendations to others considering the product

Go for it, very easy to use product with amazing results

What business problems are you solving with the product? What benefits have you realized?

Wanted to protect websites and internet connection, these have been fully provided.

Imperva Incapsula review by Victor Alfonso L.
Victor Alfonso L.
Validated Reviewer
Verified Current User
Review Source

"Real Web services protection"

What do you like best?

Incapsula has ten of ten points about WAF cloud protection and DDoS protection, the results are amazing, really fast implementation, protection and traffic performance increased.

What do you dislike?

I want to include Incapsula in Securesphere gui

Recommendations to others considering the product

the best and easy deployment protection

What business problems are you solving with the product? What benefits have you realized?

Performance, attack protection

Imperva Incapsula review by Effy T.
Effy T.
Validated Reviewer
Verified Current User
Review Source

"Reliable service, which simply works."

What do you like best?

Have been using Incapsula for ~1 year now, and couldn't be happier.

Haven't had a single issue, except when we migrated out SSL certificate. Even then, support fixed out issue ASAP during our nightly update process.

What do you dislike?

Minimum price is a bit high, but is definitely affordable for any company, either performance, or security oriented.

What business problems are you solving with the product? What benefits have you realized?

Increased security, increased networking performance using caching.

Also, weekly emails regarding intrusion are very helpful.

Imperva Incapsula review by Administrator in Wholesale
Administrator in Wholesale
Validated Reviewer
Verified Current User
Review Source

"Short and Sweet"

What do you like best?

What I like best is, primarily, the ease of implementation. It took no time at all to get up and running versus the days or weeks from the competitor we switched from.

What do you dislike?

The thing I like least is the lack of reporting options. I would like to be able to generate reports for different periods of time besides the one weekly report that gets sent. Would also like the ability, through the GUI to copy settings from one site to another..

Recommendations to others considering the product

Do your research, conduct a proof of concept, then go with Incapsula.

What business problems are you solving with the product? What benefits have you realized?

The business problems solved are a basic layer of additional security before traffic ever touches my network.

Imperva Incapsula review by Natanael dos S.
Natanael dos S.
Validated Reviewer
Verified Current User
Review Source

"Very well"

What do you like best?

I like on facility that the console presented to adminstrators all features of my plan.

Facility to put another site in the air and enabled new features.

What do you dislike?

Don´t have details about my plan and how much of custom or contact of my sales contact.

What business problems are you solving with the product? What benefits have you realized?

I have WAF with DDOS protection.

Imperva Incapsula review by Jerry N.
Jerry N.
Validated Reviewer
Verified Current User
Review Source

"Great Features!"

What do you like best?

The quick and easy going support of the company! Its so basic and straightforward to contact the company.

What do you dislike?

Well the thing i really don't like is competing in contests!

What business problems are you solving with the product? What benefits have you realized?

Well i'm solving and have solved DDoS attacks with ease; but the side things are that it works wonders.

Imperva Incapsula review by Murilo C.
Murilo C.
Validated Reviewer
Verified Current User
Review Source

"Great experience"

What do you like best?

The WAF service is simple but a great solution and the CDN works just fine as well as the content purging from cache.

What do you dislike?

The UX in the administration panel is a little problem and not so clear.

What business problems are you solving with the product? What benefits have you realized?

We added Incapsula to our stack to avoid DDoS and exploits.

Imperva Incapsula review by Dev B.
Dev B.
Validated Reviewer
Verified Current User
Review Source

"Ok, but everything is an option"

What do you like best?

it just works, once you set it up.

reporting is easy to read

What do you dislike?

setup is too simple and dont offer alot of options

What business problems are you solving with the product? What benefits have you realized?

waf

Imperva Incapsula review by Levi P.
Levi P.
Validated Reviewer
Verified Current User
Review Source

"Incapsula Review"

What do you like best?

The security of Incapsula is amazing and unmatched even in the free account. Setup took minutes and I was up and running in no time.

What do you dislike?

I do not have any complaints with Incapsula.

What business problems are you solving with the product? What benefits have you realized?

I am increasing my sales projections by 100%

Imperva Incapsula review by Rachit L.
Rachit L.
Validated Reviewer
Verified Current User
Review Source

"complete WAF"

What do you like best?

easy integration and easier to automate.

What do you dislike?

logging, why is it paid. Missing plugin for splunk. Apart from that nothing much, covers everything that we need.

Recommendations to others considering the product

not really, you know more about the space than I do

What business problems are you solving with the product? What benefits have you realized?

security , that is a critical problem that we are shooting for. We want to make sure the product that we provide has the best security.

Imperva Incapsula review by Tuvi G.
Tuvi G.
Validated Reviewer
Review Source

"Don't use Incapsula!!! terrible service, terrible support, low quality product."

What do you like best?

nothing, they are the worst company I ever dealt with.

What do you dislike?

unprofessional account managers, ages until they get back to you - I have a funny call recording with one of their sales agents if you are interested if you would like to better understand how bad they are.

Recommendations to others considering the product

Don't use it, black lotus, cloud flare and many others are much better and much cheaper.

What business problems are you solving with the product? What benefits have you realized?

that every ddos protection service in the market is better than Incapsula.

Imperva Incapsula review by Paul N.
Paul N.
Validated Reviewer
Verified Current User
Review Source

"Really good service with a workable price for a small size company."

What do you like best?

Easy to set up and good service with workable price.

What do you dislike?

TSL cert generation automation tends to hang every now and then.

What business problems are you solving with the product? What benefits have you realized?

We mainly benefit from the performance the CDN brings but having PCI compliant WAF is a great extra!

Imperva Incapsula review by Mark J.
Mark J.
Validated Reviewer
Review Source

"How to avoid DDOS"

What do you like best?

The fact that Imperva Incapsula is able to look at and filter the traffic incoming to our web sites and prevent our pipe from being filled when an attack is attempted.

What do you dislike?

It's interesting to see the traffic that is filtered, but much of the email alerts are bothersome.

What business problems are you solving with the product? What benefits have you realized?

Our web presence is kept up and available by using this product.

Imperva Incapsula review by Steven T.
Steven T.
Validated Reviewer
Verified Current User
Review Source

"Incapsula Review"

What do you like best?

Ease of deployment and quick to apply changes.

What do you dislike?

Landing pages for master site lists needs filtering ability.

What business problems are you solving with the product? What benefits have you realized?

Lack of security on our web applications.

Imperva Incapsula review by Leandro F.
Leandro F.
Validated Reviewer
Verified Current User
Review Source

"Secure website for our clients"

What do you like best?

It's an easy, fast and strong option to secure your website or application

What do you dislike?

it's kinda limited, i d like to use incapsula data on our monitoring sollution

What business problems are you solving with the product? What benefits have you realized?

Banking and fintech, a secure and stable website

Imperva Incapsula review by Patrick W.
Patrick W.
Validated Reviewer
Verified Current User
Review Source

"Fantastic service for our websites"

What do you like best?

Caching, threat protection, redundancy - total confidence in my sites' safety. We've been very satisfied with this product.

What do you dislike?

I don't dislike anything at all. This has been exactly what I was hoping for.

Recommendations to others considering the product

It's a fantastic service. Highly recommended.

What business problems are you solving with the product? What benefits have you realized?

We've sped up our sites by leveraging the caching, and we've been alerted to threats in real time.

Imperva Incapsula review by Nikolay V.
Nikolay V.
Validated Reviewer
Verified Current User
Review Source

"good ddos/waf service"

What do you like best?

ddos protection, waf, ssl certificates and http2

What do you dislike?

needs improvement in customer support /tech support

What business problems are you solving with the product? What benefits have you realized?

easly manageable ddos protection

HTTP2

SSL Certificates for all the services behind it

CDN in good locations

We're now sure that our web services can't be exploited remotely because of the WAF feature, also we can chose to whitelist/blacklist network(s) access to specific services/resources.

Imperva Incapsula review by Consultant
Consultant
Validated Reviewer
Verified Current User
Review Source

"Secures the full stack of online apps"

What do you like best?

What I like about Incapsula is that one can protect an online app in full.

Not only the web app itself (WAF) but also its platform (DDoS/Infrastructure Protection) and DNS service.

What do you dislike?

A major problem we see in Incapsula projects is the missing on-prem appliance for local DDoS protection and automatic switch-over to cloud-based scrubbing centers.

Recommendations to others considering the product

Ask an external expert, not just the vendors ;)

What business problems are you solving with the product? What benefits have you realized?

The main focus is security, both on the application layer (WAF) and on infrastructure level (IP traffic). CDN is a nice addition, as well as global load balancing mechanisms.

Imperva Incapsula review by Sen L.
Sen L.
Validated Reviewer
Verified Current User
Review Source

"Great CDN Provider"

What do you like best?

The Content Delivering Network is extremely helpful. I do not have to worry about slow speed in some countries any more.

What do you dislike?

Nothing so far, it has been great all along.

What business problems are you solving with the product? What benefits have you realized?

Slow speed in certain countries. And Incapsula solved this problem perfectly.

Imperva Incapsula review by Jeremy H.
Jeremy H.
Validated Reviewer
Verified Current User
Review Source

"Great Software Weak Support"

What do you like best?

It appears to block exactly what we need

What do you dislike?

Support is poor. Email only and it takes days to get a response. I imagine if it was a critical issue I would be very worried

Recommendations to others considering the product

Live chat support at minimum is required but the thing works.

What business problems are you solving with the product? What benefits have you realized?

The requirement for more safety/security, it does this.

Imperva Incapsula review by Consultant in Information Technology and Services
Consultant in Information Technology and Services
Validated Reviewer
Verified Current User
Review Source

"The best DDoS protection"

What do you like best?

Incapsula can be do a secure servers not only the http protocol, their can be protect other protocols and a full network using BGP.

Also,their can provide CDN and WAF capabilities.

What do you dislike?

The pricing is the principal dislike in emerging markets

Recommendations to others considering the product

Create a full responsive site

What business problems are you solving with the product? What benefits have you realized?

What business problems are you solving? What benefits have you realized?

Secure our core services (I'm job on a cloud based company)

Imperva Incapsula review by Thimo B.
Thimo B.
Validated Reviewer
Verified Current User
Review Source

"Good service"

What do you like best?

The setup process is very easy and we were able to setup in just a few minutes.

What do you dislike?

Nothing at the moment - we are happy with the current state, but we are currently only in trial

What business problems are you solving with the product? What benefits have you realized?

We were looking for DDOS protection for currently one of our services

Imperva Incapsula review by John D.
John D.
Validated Reviewer
Verified Current User
Review Source

"High powered Web Application Forewall."

What do you like best?

Easy to configure and set up, powerful scanning and protection, great feature set.

What do you dislike?

The interface is a little clunky at times but nothing major.

What business problems are you solving with the product? What benefits have you realized?

Wanted to ensure our eCommerce site was protected from phishing, SQL injection and DDoS attacks. Site up time has been 100% using Imperva.

Imperva Incapsula review by Administrator in Aviation & Aerospace
Administrator in Aviation & Aerospace
Validated Reviewer
Review Source

"Very Secure - OK feature set otherwise"

What do you like best?

Security and speed. The core for imperva is very impressive. The stuff that is all in the background runs well and stumps security professionals. We actually give them vpn access to test us from internal due to how well imperva stumps them. This allows us to stay up to standards in case we need to change services for any reason (though we wouldnt want to).

What do you dislike?

I was kind of annoyed about the nearly complete API. I was unable to get something that was available to resellers only which did not seem to be reasonable.

What business problems are you solving with the product? What benefits have you realized?

We have solved:

Increased Security, External Cache/Proxy, Simplified management including certificates, load balancing.

Imperva Incapsula review by Administrator in Retail
Administrator in Retail
Validated Reviewer
Verified Current User
Review Source

"Great Security and Performance"

What do you like best?

Powerfull WAF and ddos mitigation with an added bonus of CDN with great performance optimizations.

What do you dislike?

They charge for bandwidth overages unlike Cloudflare.

What business problems are you solving with the product? What benefits have you realized?

Security, DDOS mitigation and performance optimization

Imperva Incapsula review by Consultant
Consultant
Validated Reviewer
Review Source

"Web security made easy"

What do you like best?

The product provides a good balance of web security and usability without the complexity of other WAF solutions. It's easy to configure and hard to get a site setup wrong.

What do you dislike?

I dislike the ordering and license renewal process. If I want to add a license for additional sites or features, it can take weeks to process the order manually through a reseller.

Recommendations to others considering the product

Highly recommend giving it a go.

What business problems are you solving with the product? What benefits have you realized?

Incapsula has helped address a number of compliance challenges and web security risks.

Imperva Incapsula review by Administrator in Hospital & Health Care
Administrator in Hospital & Health Care
Validated Reviewer
Verified Current User
Review Source

"Best of Breed"

What do you like best?

The best part about Imperva Incapsula is the clear and easy to navigate UI. It's not perfect, but it's miles ahead of the rest of the players in this space.

What do you dislike?

Organization could you use a little love. I have to hunt between two or three menus/pages to find the thing I want to tweak.

Recommendations to others considering the product

Organization of configuration tasks in UI.

What business problems are you solving with the product? What benefits have you realized?

Web application firewall is number one for us. The DDoS protection and CDN are just gravy.

Imperva Incapsula review by Matthew C.
Matthew C.
Validated Reviewer
Review Source

"A great and easy to setup CDN"

What do you like best?

A great CDN; easy to use and hassle free unlike some other products. Incapsula is one of the best CDN's at the moment!

What do you dislike?

Nothing from my experience, my experience has been flawless and seamless.

What business problems are you solving with the product? What benefits have you realized?

We're solving speed problems, caching issues and DNS issues. We love how Incapsula is free!

Imperva Incapsula review by Consultant in Consumer Goods
Consultant in Consumer Goods
Validated Reviewer
Review Source

"Good product"

What do you like best?

Very easy to setup. 5 minutes and you are done. Cache ability works quite fine also. In some websites, I am up to 80%

What do you dislike?

No problems so far. We are not handling big sites so we are not aware of any issue. If anything, maybe the price scheme could be changed a little bit

What business problems are you solving with the product? What benefits have you realized?

Mainly speed. This is setup for a customer that has not suffered any DDOS attack yet, but serves a lot of videos. We feel that speed has increase largely for abroad watchers

Imperva Incapsula review by Domenic A.
Domenic A.
Validated Reviewer
Review Source

"Incapsula provides great service relative to price"

What do you like best?

The variety of services they offer meet variety of clients needs

What do you dislike?

Customer support is an area of improvement. Difficult to contact and resolve issues in timely manner.

What business problems are you solving with the product? What benefits have you realized?

Needed a strong Firewall to protect corporate portals

Imperva Incapsula review by Administrator in Individual & Family Services
Administrator in Individual & Family Services
Validated Reviewer
Verified Current User
Review Source

"Impossible implementation on some server. Few to no help from support."

What do you like best?

Efficient WAF to meet PCI compliance with an cloud services.

What do you dislike?

A real mess to implement with really short support to help understand issue and non personal help in the "basic" plan.... so you're on your own to find a solution if you're not hosted by a complient server that match imperva services.

Recommendations to others considering the product

If you're a small business be ready to do a lot of implementation with low to no support.

What business problems are you solving with the product? What benefits have you realized?

PCI compliant

Imperva Incapsula review by Juan R.
Juan R.
Validated Reviewer
Review Source

"Great product! Great Service!"

What do you like best?

quick response time to threats and industry leading service

What do you dislike?

There isn't anything I dislike about this company or product.

What business problems are you solving with the product? What benefits have you realized?

Up time, up time. The benefits is that we are not losing clients due to outages and we are improving relationships

Imperva Incapsula review by Administrator in Government Administration
Administrator in Government Administration
Validated Reviewer
Verified Current User
Review Source

"So so so simple"

What do you like best?

I do not have to adjust anything. I just put my sites behind Imperva and it works.

What do you dislike?

I wish the hosted service we had allowed more protocols outside of http and https.

What business problems are you solving with the product? What benefits have you realized?

Additional security beyond the perimeter firewalls. The benefit is you cannot make mistakes with the Imperva service whereas with servers and our perimeter firewalls, all the settings have to be enabled.

Imperva Incapsula review by Administrator
Administrator
Validated Reviewer
Verified Current User
Review Source

"Very Secure - great CDN"

What do you like best?

This software is amazing and very simple to use well recommend this to you.

.

What do you dislike?

I dislike nothing about this great company.

What business problems are you solving with the product? What benefits have you realized?

Increased security, increased networking performance using caching.

Imperva Incapsula review by User in Facilities Services
User in Facilities Services
Validated Reviewer
Verified Current User
Review Source

"Amazing "

What do you like best?

This software is amazing and very simple to use well recommend this to you

What do you dislike?

Less challenges to take part in on the site just wish there was more

What business problems are you solving with the product? What benefits have you realized?

N/a

Imperva Incapsula review by Евгений .
Евгений .
Validated Reviewer
Review Source

"Nikolay"

What do you like best?

Anti Ddos protiction for my sites for buiseness

What do you dislike?

No dislikes about Imperva Incapsula site

What business problems are you solving with the product? What benefits have you realized?

Anti-Ddos protevtion, CDN

Imperva Incapsula review by Administrator in Computer Software
Administrator in Computer Software
Validated Reviewer
Verified Current User
Review Source

"Incapsula"

What do you like best?

Distributed security outside of premise. Manage access through firewall to limited public IP set.

What do you dislike?

very cumbersome interface, hard to predict application behavior.

Recommendations to others considering the product

Verify every usecase vs. the product features.

What business problems are you solving with the product? What benefits have you realized?

External IP filtering

Imperva Incapsula review by Administrator in Information Technology and Services
Administrator in Information Technology and Services
Validated Reviewer
Review Source

"My experience with Incapsula - Imperva"

What do you like best?

I lilke incapsula for security integration that have. Protection Cloud, WAF, DBF, etc. And I like the API.

What do you dislike?

Don't have much support in spanish. I consider it very important to take advice from someone specialist security who can briendar support the integration of all solutions.

What business problems are you solving with the product? What benefits have you realized?

We have solved the security and simplified management including certificates, load balancing.

Imperva Incapsula review by Administrator in Internet
Administrator in Internet
Validated Reviewer
Review Source

"Incapsula WAF and AntiDDOS"

What do you like best?

The fact that its an awesome proxy with agile architecture that modify itself to new needs

What do you dislike?

the user interface lacks alot of basic features like viewing invoices

Recommendations to others considering the product

No matter what is your usage, try the enterprise trail and talk to a sales representatives. the options with human are incredible

What business problems are you solving with the product? What benefits have you realized?

spamming, CDN , DDOS, Bad bots

Imperva Incapsula review by Administrator in Computer Software
Administrator in Computer Software
Validated Reviewer
Verified Current User
Review Source

"It was nice and cost effective"

What do you like best?

The Content delivery network and ease of setup

What do you dislike?

need some more features like site sheild

What business problems are you solving with the product? What benefits have you realized?

DDOS attacks and crawler attacks

Imperva Incapsula review by Administrator in Financial Services
Administrator in Financial Services
Validated Reviewer
Verified Current User
Review Source

"Incapsula"

What do you like best?

Support is SO HELPFUL!!! Every time we contact them, we get a speedy and useful response

What do you dislike?

So far, I haven't had any complaints. Every interaction and use has been great.

What business problems are you solving with the product? What benefits have you realized?

This is a great solution for preventing attacks and monitoring traffic

Imperva Incapsula review by Administrator
Administrator
Validated Reviewer
Review Source

"Good Service"

What do you like best?

I would like a mensual Report, it would be very usefull

What do you dislike?

the notifications, there are a lot of them!!!!

What business problems are you solving with the product? What benefits have you realized?

We had a DDOS atack a year ago

Imperva Incapsula review by Internal Consultant in Financial Services
Internal Consultant in Financial Services
Validated Reviewer
Review Source

"Good Service"

What do you like best?

Liked the simple configuration of WAF and everything else

What do you dislike?

Hard to configure right if you have got your own loadbalancer

What business problems are you solving with the product? What benefits have you realized?

DDoS and cyberattacks

Imperva Incapsula review by Administrator
Administrator
Validated Reviewer
Review Source

"Good service"

What do you like best?

Automated threat detection. Added security

What do you dislike?

does not seem to cache much. Static caching is poor, dynamic caching causes problems.

What business problems are you solving with the product? What benefits have you realized?

Added security

Learn more about Imperva Incapsula

Imperva Incapsula Videos

Kate from G2 Crowd

Learning about Imperva Incapsula?

I can help.
* We monitor all Imperva Incapsula reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. Validated reviews require the user to submit a screenshot of the product containing their user ID, in order to verify a user is an actual user of the product.