What do you like best?
What I appreciate most is the never-failing knowledgeable support that Inbox25 provides. From evaluating the system and integrating it with SugarCRM to creating automated campaigns -- all of this was accomplished quickly and easily with the constant friendly help from the Inbox25 team.
I highly recommend taking advantage of Inbox25's Kickstarter packages. The package included multiple training sessions for myself, other members of my team at our marketing agency, and members of my client's team. Each session was customized for our different roles and needs. Furthermore, the sessions were recorded and shared with all attendees. Additionally, the package included setup of nearly all our automated campaigns, including help with creation of landing pages, forms, and email messages, as well as testing and troubleshooting prior to launch. All my questions and any issues encountered were quickly addressed by the Inbox25 team. I can't recall when I've ever had such great service from a vendor. They helped our agency meet all our marketing objectives and deliver a stress-free, seamless experience to our client, who also is very happy with the system.
What do you dislike?
If I had to choose something it would be small aspects of the interface that are a little clunky. But these are outweighed by the fact the interface is intuitive and simple to use.
Recommendations to others considering the product
If you have SugarCRM, you can't go wrong integrating it with Inbox25.
I've worked with other marketing automation platforms, and Inbox25 is one of the easiest and straightforward I've used. There is a learning curve, as others have noted, but it is a small one, especially with the help you receive from the Inbox25 team. No waiting in long phone or chat queues. I call or email my account rep directly, and he is always there to help.
What business problems are you solving with the product? What benefits have you realized?
I am a digital strategist with a marketing agency, and my role was to help select, onboard, and implement several campaigns in a marketing automation platform that integrated with a B2B client's SugarCRM and website.
I recommended Inbox25 to my client because it is native to SugarCRM and met all our project requirements, but the tipping point was how exceptionally helpful and capable the staff is. They feel like a member of my own team, and I know I can depend on them.
I also was pleasantly surprised how quickly the integration between Inbox25 and the CRM was accomplished and how easily we can sync data between the two. I also appreciate the smart features of the system like the ability to create content streams for newsletters. The ease with which you can drop code for forms into a website and push data through Inbox25 to send automated responses and then into the CRM is so effortless.