Incode Reviews

ease of use and customer service. Phone and remote support is always helpful and explain resolutions to the issues we have in detail. It keeps us from repeating the same mistakes over and over.

closing out of one or multiple windows within the financial side to look up balance or account gl listing on another screen

It may seem daunting at first but when it comes down to it, they get the job done and are very helpful.

time entry and financials - ease of use and consolidated reporting

We use Tyler for our accounting department. it keeps track of all out accounts and what we will to them. It has many fields where we can capture and search for the information we need.

It can be challenging to find all the fields you are looking for. If you use it often you will be come familiar, if not it can be confusing to use

We are able to actually track spending in a way we couldn't before. I can run a report in minutes to find out we are with an account.

The support is very helpful. They make sure to take the time to resolve your issue. I really like that they send a follow up email and I can reference it later.

Nothing yet. I have not encountered a problem they can't fix or help with.

They are always listening to suggestions.

We implemented purchasing and it has been helpful for everyone.

The support team for Incode 10 goes above and beyond to make sure your problem is solved. I recommened them to many peers at other utility functions.

There is nothing I dislike but when we get updates there are parts that don't work the same as they did before the update, however support is right on getting back.

Get on Board

None

I like how Tyler continues to make their products work work with all platforms.

Sometimes we are told certain platforms will work with others but it either doesn't happen or is 12-18 months out.

I would recommend.

Trying to streamline all city functions under one vendor. We have almost accomplished this. Still waiting for a robust work order platform.

The user interface is friendly and fairly easy to navigate. Customer support usually is fairly quick to solve any issues.

We had a bad install, go live but have worked toward getting rid of the kinks. Still discover things that did not convert well or work correctly in the first year or so.

Utilized in our financial departments.

I like the constant available support from the Incode representatives. They are very helpful and give excellent customer service.

The price for texting and calling is not reasonable. There are other companies that complete the same job for $0.03 per call/text.

We are trying to be more efficient and Incode is helping us do that.

I love all the options for add ons. The software is very user friendly and makes work much easier.

We have had a few problems with VX since we switched over. We lose connection often and a few small glitches but are working through them one at a time.

N/A

a dependable product thatmost all you need. and customer service that is there when in the few

new implementation of Incode, and sometimes wait longer on technical service than i like.

bening there when i need them.

I like the layout of the application and the reports. I also like how easy it is to configure and admin the application.

I do not like the fact we are still on 2017 and not Incode X. The fact that we are not on SQL doesnt help.

We are dealing with lots of customer service issues. Indcode makes it easier to show people what they owe and need to pay.

The ability to manage a majority of tasks from the customer account is great. I really like the dashboard as I can see what needs to be completed

Not allowing ach payments through IVR- starting our implementation and I do not have any dislikes yet., however I heard that they do not support the ach through IVR which is something that we currently have

Better mobile service locations, streamlined customer management

As far as the actual functionality is concerned it works well and has pretty much every option needed for our court system.

Some of the link titles are too similar so there is a learning curve. It’s not always intuitive to use, something may seem like you could click it and it would go somewhere but it doesn’t.

The need to have court systems tracked digitally is met by this product

I love the customer service and the great support that is available with this product. The annual conference is a great way to network and meet other super users!

I wish that it was easier throughout the year to meet up with people who also use this product in our area.

We have gotten away from using spreadsheets and really made the system work for us.

The customer support is very responsive every time we have to call.

The often updates and sometimes the problems it has after each update

Data storage, data gathering

THE STAFF is outstanding. If further assistance is needed, they make sure to obtain the additional support you need. They are very knlowledgeable and always available.

Their programmers are not at my disposal

I would recommend the transition to others. They listen to customer needs and accommodate.

The system provides a tremendous amount of flexibility that allows you to maximize productivity and streamlines processes.

How user friendly the software is and support has always been very helpful.

The reporting and integration from Incode 9 to 10 has been difficult

Financials

I m impressed with their customer service

too much clicking I would like to see a more intuitive set up

Adding new products

Incode is a comprehensive location for all city operations information.

At times, incode can seem complex and makes it difficult to extract the precise information one needs.

I would highly recommend Incode to any governmental entity wanting a comprehensive solution to all their financial and operations data needs.

Incode keeps an accurate and detailed account of our city's financial condition.

I like how easy it is to use to system. The Customer service is great and I like the forums that allow you to ask questions of other users.

Busy screens until you master how to tailor it to your needs

Closely look at all modules to make sure you get those that you need.

Combined billing. Necessary reports

Quick resolution to Utility Billing issues

Currently there are no local user groups in Georgia

The implementation of Incode X was about 6 months, as an IT System implementor - I have experienced other implementations and some took at least a year

Remote hosting is an integral part of our security protocol

This product is a web based product. Its very user friendly. The customer support is easy to work with an dsolce problems in a timely manner

The menus can be cumbersome. Some products need to be improved, particularly project accounting. aAnnual maintenance can be quite expensive

financial reporting

it's user-friendly and able to have multiple modules that handle certain accounting factors such as accounts payable, payroll, human resources, accounts receivable, and project accounting.

not flexible on exporting reports and some factors only one user can be in it

project accounting is very useful

Easy to use. Good for training new staff.

Reports in Utility Billing not adequate.

Great product. Just make sure you get reports set up with the reports you like and the information you need.

Operation of Water Billing and Accounting of Community Service District

The ability to use all systems through incode.

That you have to use all caps. the expense of large updates.

We have recently started using Project accounting that helps track projects and all expenses, man power, time tied to said project.

Good for agencies moving from legacy system to a new one.

Lots of time with set up modules. Staff transfered processes from older system instead of creating more efficient processes.

Online access for employees time and leave. Helps with onboarding.

Very little. It does a good job with utility billing and payroll.

Tries to be everything to everybody and ends up being mediocre to poor on most areas.

For utility billing and basic payroll it is fine. Other than that it misses the mark completely.

Utility billing, payroll, permits, court software

ESS, Incode Express, TCM, reporting features

No integrated personnel review module. Some reports are difficult to generate but they are getting better and a tech can always tell you what to do

Utility billing. Personnel management.

The separation of my different accounts - its clean and easy to review.

Would like a little more info on the other functions

Being able to balance multiple budgets effectively.

Incode 9 is very easy to use and navigate.

Can not get all information needed in some reports

Do It! Great support!

Billing utility customers usage

Collects the information we need to maintain.

Report writing is not very user friendly.

ESS, online time entry is great with Incode 10 payroll processing.

good maintenance response, very user friendly

lots of clicks, uses many screens for applications

Once you get through the transistion, incode works great

financial software

easy to navigate with Incode Payroll and A/P

i don't have any issues using the product

i would highly recommend this product

setting up payroll

all the applications are working for us.

I'm not sure there is any one specific thing

we do accounts payable, utility billing and more

support of the software is very efficient

length of hold time for support has increased lately.

support

communicating with the public