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Incode

4.2
(34)

Incode empowers you to do more with fewer resources by making daily financial and personnel management tasks easier and more efficient. And integration instantly delivers added value.

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Showing 34 Incode reviews
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Incode review by Mike R.
Mike R.
Validated Reviewer
Review Source

"Well Thought out product"

What do you like best?

ease of use and customer service. Phone and remote support is always helpful and explain resolutions to the issues we have in detail. It keeps us from repeating the same mistakes over and over.

What do you dislike?

closing out of one or multiple windows within the financial side to look up balance or account gl listing on another screen

Recommendations to others considering the product

It may seem daunting at first but when it comes down to it, they get the job done and are very helpful.

What business problems are you solving with the product? What benefits have you realized?

time entry and financials - ease of use and consolidated reporting

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Incode review by Stephanie K.
Stephanie K.
Validated Reviewer
Verified Current User
Review Source

"Great for accounting"

What do you like best?

We use Tyler for our accounting department. it keeps track of all out accounts and what we will to them. It has many fields where we can capture and search for the information we need.

What do you dislike?

It can be challenging to find all the fields you are looking for. If you use it often you will be come familiar, if not it can be confusing to use

What business problems are you solving with the product? What benefits have you realized?

We are able to actually track spending in a way we couldn't before. I can run a report in minutes to find out we are with an account.

What US State & Local Government solution do you use?

Thanks for letting us know!
Incode review by Melissa O.
Melissa O.
Validated Reviewer
Review Source

"Excellent Product"

What do you like best?

The support is very helpful. They make sure to take the time to resolve your issue. I really like that they send a follow up email and I can reference it later.

What do you dislike?

Nothing yet. I have not encountered a problem they can't fix or help with.

Recommendations to others considering the product

They are always listening to suggestions.

What business problems are you solving with the product? What benefits have you realized?

We implemented purchasing and it has been helpful for everyone.

Incode review by Leann W.
Leann W.
Validated Reviewer
Review Source

"Excellant Customer Support"

What do you like best?

The support team for Incode 10 goes above and beyond to make sure your problem is solved. I recommened them to many peers at other utility functions.

What do you dislike?

There is nothing I dislike but when we get updates there are parts that don't work the same as they did before the update, however support is right on getting back.

Recommendations to others considering the product

Get on Board

What business problems are you solving with the product? What benefits have you realized?

None

Incode review by Kevin K.
Kevin K.
Validated Reviewer
Review Source

"Overall Impression "

What do you like best?

I like how Tyler continues to make their products work work with all platforms.

What do you dislike?

Sometimes we are told certain platforms will work with others but it either doesn't happen or is 12-18 months out.

Recommendations to others considering the product

I would recommend.

What business problems are you solving with the product? What benefits have you realized?

Trying to streamline all city functions under one vendor. We have almost accomplished this. Still waiting for a robust work order platform.

Incode review by User in Hospital & Health Care
User in Hospital & Health Care
Validated Reviewer
Verified Current User
Review Source

"Experience with Tyler Incode"

What do you like best?

The user interface is friendly and fairly easy to navigate. Customer support usually is fairly quick to solve any issues.

What do you dislike?

We had a bad install, go live but have worked toward getting rid of the kinks. Still discover things that did not convert well or work correctly in the first year or so.

What business problems are you solving with the product? What benefits have you realized?

Utilized in our financial departments.

Incode review by Laura  G.
Laura G.
Validated Reviewer
Review Source

"Happy Customer"

What do you like best?

I like the constant available support from the Incode representatives. They are very helpful and give excellent customer service.

What do you dislike?

The price for texting and calling is not reasonable. There are other companies that complete the same job for $0.03 per call/text.

What business problems are you solving with the product? What benefits have you realized?

We are trying to be more efficient and Incode is helping us do that.

Incode review by Kami L.
Kami L.
Validated Reviewer
Review Source

"I love INCODE and all of its add-ons. "

What do you like best?

I love all the options for add ons. The software is very user friendly and makes work much easier.

What do you dislike?

We have had a few problems with VX since we switched over. We lose connection often and a few small glitches but are working through them one at a time.

What business problems are you solving with the product? What benefits have you realized?

N/A

Incode review by Nick B.
Nick B.
Validated Reviewer
Review Source

" and colleague, and always there when you need the"

What do you like best?

a dependable product thatmost all you need. and customer service that is there when in the few

What do you dislike?

new implementation of Incode, and sometimes wait longer on technical service than i like.

What business problems are you solving with the product? What benefits have you realized?

bening there when i need them.

Incode review by Administrator
Administrator
Validated Reviewer
Review Source

"Business Analyst"

What do you like best?

I like the layout of the application and the reports. I also like how easy it is to configure and admin the application.

What do you dislike?

I do not like the fact we are still on 2017 and not Incode X. The fact that we are not on SQL doesnt help.

What business problems are you solving with the product? What benefits have you realized?

We are dealing with lots of customer service issues. Indcode makes it easier to show people what they owe and need to pay.

Incode review by User in Non-Profit Organization Management
User in Non-Profit Organization Management
Validated Reviewer
Review Source

"Looking forward to using Tyler moving forward for our UB Needs"

What do you like best?

The ability to manage a majority of tasks from the customer account is great. I really like the dashboard as I can see what needs to be completed

What do you dislike?

Not allowing ach payments through IVR- starting our implementation and I do not have any dislikes yet., however I heard that they do not support the ach through IVR which is something that we currently have

What business problems are you solving with the product? What benefits have you realized?

Better mobile service locations, streamlined customer management

Incode review by User in Government Administration
User in Government Administration
Validated Reviewer
Review Source

"Works Well, Not Intuitive"

What do you like best?

As far as the actual functionality is concerned it works well and has pretty much every option needed for our court system.

What do you dislike?

Some of the link titles are too similar so there is a learning curve. It’s not always intuitive to use, something may seem like you could click it and it would go somewhere but it doesn’t.

What business problems are you solving with the product? What benefits have you realized?

The need to have court systems tracked digitally is met by this product

Incode review by User in Government Administration
User in Government Administration
Validated Reviewer
Review Source

"Incode 10 is awesome"

What do you like best?

I love the customer service and the great support that is available with this product. The annual conference is a great way to network and meet other super users!

What do you dislike?

I wish that it was easier throughout the year to meet up with people who also use this product in our area.

What business problems are you solving with the product? What benefits have you realized?

We have gotten away from using spreadsheets and really made the system work for us.

Incode review by Lesha L.
Lesha L.
Validated Reviewer
Review Source

"Tyler Review"

What do you like best?

The customer support is very responsive every time we have to call.

What do you dislike?

The often updates and sometimes the problems it has after each update

What business problems are you solving with the product? What benefits have you realized?

Data storage, data gathering

Incode review by User in Research
User in Research
Validated Reviewer
Review Source

"Incode X Product Review"

What do you like best?

THE STAFF is outstanding. If further assistance is needed, they make sure to obtain the additional support you need. They are very knlowledgeable and always available.

What do you dislike?

Their programmers are not at my disposal

Recommendations to others considering the product

I would recommend the transition to others. They listen to customer needs and accommodate.

What business problems are you solving with the product? What benefits have you realized?

The system provides a tremendous amount of flexibility that allows you to maximize productivity and streamlines processes.

Incode review by Angela T.
Angela T.
Validated Reviewer
Review Source

"Great "

What do you like best?

How user friendly the software is and support has always been very helpful.

What do you dislike?

The reporting and integration from Incode 9 to 10 has been difficult

What business problems are you solving with the product? What benefits have you realized?

Financials

Incode review by Teresa M.
Teresa M.
Validated Reviewer
Review Source

"incode 10"

What do you like best?

I m impressed with their customer service

What do you dislike?

too much clicking I would like to see a more intuitive set up

What business problems are you solving with the product? What benefits have you realized?

Adding new products

Incode review by Administrator in Individual & Family Services
Administrator in Individual & Family Services
Validated Reviewer
Review Source

"Review of Incode"

What do you like best?

Incode is a comprehensive location for all city operations information.

What do you dislike?

At times, incode can seem complex and makes it difficult to extract the precise information one needs.

Recommendations to others considering the product

I would highly recommend Incode to any governmental entity wanting a comprehensive solution to all their financial and operations data needs.

What business problems are you solving with the product? What benefits have you realized?

Incode keeps an accurate and detailed account of our city's financial condition.

Incode review by User in Government Relations
User in Government Relations
Validated Reviewer
Review Source

"Great Product"

What do you like best?

I like how easy it is to use to system. The Customer service is great and I like the forums that allow you to ask questions of other users.

What do you dislike?

Busy screens until you master how to tailor it to your needs

Recommendations to others considering the product

Closely look at all modules to make sure you get those that you need.

What business problems are you solving with the product? What benefits have you realized?

Combined billing. Necessary reports

Incode review by Administrator in Information Technology and Services
Administrator in Information Technology and Services
Validated Reviewer
Review Source

"Customer Service / Support"

What do you like best?

Quick resolution to Utility Billing issues

What do you dislike?

Currently there are no local user groups in Georgia

Recommendations to others considering the product

The implementation of Incode X was about 6 months, as an IT System implementor - I have experienced other implementations and some took at least a year

What business problems are you solving with the product? What benefits have you realized?

Remote hosting is an integral part of our security protocol

Incode review by Administrator
Administrator
Validated Reviewer
Review Source

"veryuser friendly"

What do you like best?

This product is a web based product. Its very user friendly. The customer support is easy to work with an dsolce problems in a timely manner

What do you dislike?

The menus can be cumbersome. Some products need to be improved, particularly project accounting. aAnnual maintenance can be quite expensive

What business problems are you solving with the product? What benefits have you realized?

financial reporting

Incode review by User
User
Validated Reviewer
Review Source

"Good government accounting software"

What do you like best?

it's user-friendly and able to have multiple modules that handle certain accounting factors such as accounts payable, payroll, human resources, accounts receivable, and project accounting.

What do you dislike?

not flexible on exporting reports and some factors only one user can be in it

What business problems are you solving with the product? What benefits have you realized?

project accounting is very useful

Incode review by Administrator
Administrator
Validated Reviewer
Review Source

"PPHCSD review"

What do you like best?

Easy to use. Good for training new staff.

What do you dislike?

Reports in Utility Billing not adequate.

Recommendations to others considering the product

Great product. Just make sure you get reports set up with the reports you like and the information you need.

What business problems are you solving with the product? What benefits have you realized?

Operation of Water Billing and Accounting of Community Service District

Incode review by User
User
Validated Reviewer
Review Source

"Incode 9"

What do you like best?

The ability to use all systems through incode.

What do you dislike?

That you have to use all caps. the expense of large updates.

What business problems are you solving with the product? What benefits have you realized?

We have recently started using Project accounting that helps track projects and all expenses, man power, time tied to said project.

Incode review by Agency in Government Administration
Agency in Government Administration
Validated Reviewer
Review Source

"Incode For the Smaller Agency"

What do you like best?

Good for agencies moving from legacy system to a new one.

What do you dislike?

Lots of time with set up modules. Staff transfered processes from older system instead of creating more efficient processes.

What business problems are you solving with the product? What benefits have you realized?

Online access for employees time and leave. Helps with onboarding.

Incode review by User in Oil & Energy
User in Oil & Energy
Validated Reviewer
Review Source

"Inocde for Municpal Government"

What do you like best?

Very little. It does a good job with utility billing and payroll.

What do you dislike?

Tries to be everything to everybody and ends up being mediocre to poor on most areas.

Recommendations to others considering the product

For utility billing and basic payroll it is fine. Other than that it misses the mark completely.

What business problems are you solving with the product? What benefits have you realized?

Utility billing, payroll, permits, court software

Incode review by Administrator
Administrator
Validated Reviewer
Review Source

"INCODE Ver 10"

What do you like best?

ESS, Incode Express, TCM, reporting features

What do you dislike?

No integrated personnel review module. Some reports are difficult to generate but they are getting better and a tech can always tell you what to do

What business problems are you solving with the product? What benefits have you realized?

Utility billing. Personnel management.

Incode review by User
User
Validated Reviewer
Review Source

"Great Way To Review Multiple Accounts At A Glance"

What do you like best?

The separation of my different accounts - its clean and easy to review.

What do you dislike?

Would like a little more info on the other functions

What business problems are you solving with the product? What benefits have you realized?

Being able to balance multiple budgets effectively.

Incode review by User
User
Validated Reviewer
Review Source

"My Experience with Incode9"

What do you like best?

Incode 9 is very easy to use and navigate.

What do you dislike?

Can not get all information needed in some reports

Recommendations to others considering the product

Do It! Great support!

What business problems are you solving with the product? What benefits have you realized?

Billing utility customers usage

Incode review by User in Government Administration
User in Government Administration
Validated Reviewer
Review Source

"It does the trick!"

What do you like best?

Collects the information we need to maintain.

What do you dislike?

Report writing is not very user friendly.

What business problems are you solving with the product? What benefits have you realized?

ESS, online time entry is great with Incode 10 payroll processing.

Incode review by User
User
Validated Reviewer
Review Source

"Great program"

What do you like best?

good maintenance response, very user friendly

What do you dislike?

lots of clicks, uses many screens for applications

Recommendations to others considering the product

Once you get through the transistion, incode works great

What business problems are you solving with the product? What benefits have you realized?

financial software

Incode review by Agency in Government Administration
Agency in Government Administration
Validated Reviewer
Review Source

"incode review"

What do you like best?

easy to navigate with Incode Payroll and A/P

What do you dislike?

i don't have any issues using the product

Recommendations to others considering the product

i would highly recommend this product

What business problems are you solving with the product? What benefits have you realized?

setting up payroll

Incode review by User
User
Validated Reviewer
Review Source

"We are happy with our current software"

What do you like best?

all the applications are working for us.

What do you dislike?

I'm not sure there is any one specific thing

What business problems are you solving with the product? What benefits have you realized?

we do accounts payable, utility billing and more

Incode review by Administrator
Administrator
Validated Reviewer
Review Source

"Incode"

What do you like best?

support of the software is very efficient

What do you dislike?

length of hold time for support has increased lately.

Recommendations to others considering the product

support

What business problems are you solving with the product? What benefits have you realized?

communicating with the public

Kate from G2 Crowd

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