Incode
Incode empowers you to do more with fewer resources by making daily financial and personnel management tasks easier and more efficient. And integration instantly delivers added value.
Incode Reviews
Well Thought out product
What do you like best?
ease of use and customer service. Phone and remote support is always helpful and explain resolutions to the issues we have in detail. It keeps us from repeating the same mistakes over and over.
What do you dislike?
closing out of one or multiple windows within the financial side to look up balance or account gl listing on another screen
Recommendations to others considering the product
It may seem daunting at first but when it comes down to it, they get the job done and are very helpful.
What business problems are you solving with the product? What benefits have you realized?
time entry and financials - ease of use and consolidated reporting
Great for accounting
What do you like best?
We use Tyler for our accounting department. it keeps track of all out accounts and what we will to them. It has many fields where we can capture and search for the information we need.
What do you dislike?
It can be challenging to find all the fields you are looking for. If you use it often you will be come familiar, if not it can be confusing to use
What business problems are you solving with the product? What benefits have you realized?
We are able to actually track spending in a way we couldn't before. I can run a report in minutes to find out we are with an account.
Excellent Product
What do you like best?
The support is very helpful. They make sure to take the time to resolve your issue. I really like that they send a follow up email and I can reference it later.
What do you dislike?
Nothing yet. I have not encountered a problem they can't fix or help with.
Recommendations to others considering the product
They are always listening to suggestions.
What business problems are you solving with the product? What benefits have you realized?
We implemented purchasing and it has been helpful for everyone.
Excellant Customer Support
What do you like best?
The support team for Incode 10 goes above and beyond to make sure your problem is solved. I recommened them to many peers at other utility functions.
What do you dislike?
There is nothing I dislike but when we get updates there are parts that don't work the same as they did before the update, however support is right on getting back.
Recommendations to others considering the product
Get on Board
What business problems are you solving with the product? What benefits have you realized?
None
Overall Impression
What do you like best?
I like how Tyler continues to make their products work work with all platforms.
What do you dislike?
Sometimes we are told certain platforms will work with others but it either doesn't happen or is 12-18 months out.
Recommendations to others considering the product
I would recommend.
What business problems are you solving with the product? What benefits have you realized?
Trying to streamline all city functions under one vendor. We have almost accomplished this. Still waiting for a robust work order platform.
Experience with Tyler Incode
What do you like best?
The user interface is friendly and fairly easy to navigate. Customer support usually is fairly quick to solve any issues.
What do you dislike?
We had a bad install, go live but have worked toward getting rid of the kinks. Still discover things that did not convert well or work correctly in the first year or so.
What business problems are you solving with the product? What benefits have you realized?
Utilized in our financial departments.
