Infinity Call Tracking

4.3
(4 reviews)

Infinity Call Tracking is a Cloud based call tracking service with integrated visitor tracking capabilities. With Infinity you can track calls from your website and know exactly which marketing activity brought those visitors to your site.

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Infinity Call Tracking review by Jonny L.
Jonny L.
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"Extremely powerful tool delivered with exceptional service "

What do you like best?

I have acquired Infinity at 2 different companies now and have been very impressed with how smoothly and professionally it has been implemented and set up. It just works and works really well. The integration with other platforms is great. Mostly though, it is a game changer in how total website revenue can be measured and optimised. Also Infinity have only ever been flexible and willing to adapt and customise things to my specific requirements.

What do you dislike?

The portal is a little un-intuitive at first, however fairly easy to pick up

What business problems are you solving with the product? What benefits have you realized?

In hospitality it means we can move from focusing predominantly on direct room bookings to also optimising the total revenue generated by the website, for example events/weddings, restaurant bookings, etc. This completely transforms how we optimise digital media and the total value that the website can generate.

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Infinity Call Tracking review by Administrator
Administrator
Validated Reviewer
Verified Current User
Review Source

"Decent Tracking Solution"

What do you like best?

Infinity works quite well in tracking the different sources of all campaigns.

What do you dislike?

Their customer service team isn't particularly helpful. In a recent issue i had, they just kept emailing me asking if i'd fixed the problem - completely ignoring my questions each time. The software itself is quite good though. Pulling in adwords campaign data requires downloading and uploading a file.

What business problems are you solving with the product? What benefits have you realized?

We use it to track just how many of our adverts are performing - better still, we use it to tell exactly which campaign, ad group and even keyword is working. It is invaluable to us for this, as if we just listened to google adwords data, we'd be taking a very different (probably incorrect) approach.

What Inbound Call Tracking solution do you use?

Thanks for letting us know!
Infinity Call Tracking review by Administrator in Information Technology and Services
Administrator in Information Technology and Services
Validated Reviewer
Review Source

"Infinity's SFDC app setup & experience is great!"

What do you like best?

Their SFDC app for reps taking inbound calls is awesome - simple and efficient for a repeatable motion. Their ability to support and conquer technical business challenges has been fantastic.

What do you dislike?

Their UI has gotten a major overhaul, so looking for some improvements there.

Also, they're getting into talk to text, conversational analytics, etc - wish we already had some of that up and running!

Recommendations to others considering the product

great SFDC app for sales, and seem to be heavily investing in R&D (conversational analytics, new UI/platform).

What business problems are you solving with the product? What benefits have you realized?

establishing a repeatable motion for sales to take inbound calls

helps introduce a consistent barometer for measuring call quality

enables more productive ad bidding based upon adtech connectivity with the google tech stack

Infinity Call Tracking review by Agency in Internet
Agency in Internet
Validated Reviewer
Verified Current User
Review Source

"Infinity Call Tracking Review"

What do you like best?

I love that it integrates easily with all platforms that we are using. We can pull in data from multiple sources and see it all in one place. I also like that you can see data at the Campaign, Ad Group and Keyword level. With a simple excel download, you can pivot all the data that you need.

What do you dislike?

This is a british company, therefore the time difference when you need support is a bit tricky.

What business problems are you solving with the product? What benefits have you realized?

Seeing keyword level data to better optimize campaigns, as well as comparing paid vs SEO vs social performance.

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