I am both an end user and administrator of an AdvocateHub. As an end user I love how much fun it is to participate in an advocate hub. As an administrator of my company's hub, I love how easy it was to implement (I think we did it in 3 weeks), how easy it is to use, how addictive and fun it is to create new challenges that help the company achieve specific goals.
We implemented our advocate hub to improve both our customer community site and reference program.
On our previous community site there was minimal traffic and almost no engagement from customers or employees. By incentivizing advocates to return regularly, we have seen a HUGE jump in traffic and engagement.
With our previous reference program, the process of identifying advocates and obtaining participation was a time-consuming process that required going through sales or services teams. Now we can reach out directly to customers, ask them to participate in various reference activities and allow them to self-select those they are willing to do.
Our advocate hub has also helped us improve employee advocacy. Participation had been steadily declining. With our advocate hub, more employees share more content because it's easy to do and they can work toward a reward they choose from the options available.
During the first 10 days that our advocate hub was live, we achieved double and triple some of our monthly goals.