What do you like best?
Infogenesis is very user friendly. It is very easy to find what you need. New/unexperienced users are able to comprehend the software and easily figure it out. The graphics are great. Easy to identify the items you are searching for.
The left pane with the different tabs is very convenient. You can go from Home Screen to Tender screen in less than a second. Knowing where everything is located is beneficial for fast and easy transactions.
Also, when it comes to Tendering, it is very simple to process credit cards, room charge, internal tenders. You basically authorize and accept a credit card, room charge, etc. authorization. It is easy to correct a mistake if it made during this phase. The proper tools are provided for corrections: Void, Refund, Reopen a check. It is very convenient for the Guest to be able to have corrections made the same day of the transaction.
What do you dislike?
The Electronic Journal used to be more detailed. It is understandable it has changed because of PCI compliance. It is a great to tool to understand what happens in the lifespan of a check.
As an administrator, we use Universal Desktop to make the changes on the POS. It would be helpful to make a one time login for a certain amount of time (2 hrs or so). After a certain amount of minutes it tends to log the user off.
Recommendations to others considering the product
Definitely headed the right way. The GUI is much better and it is very user friendly. I think updating the EJ to provide a bit more of information would be more useful when it comes to the administrative side.
What business problems are you solving with the product? What benefits have you realized?
We are trying to make the guest experience more satisfying for the guest. That comes easy, when the guest is able to process a transaction without a problem and can be on their way in no time. Guest satisfaction is very important in the Casino Industry.
It can also be a great reporting tool. It is great to know you can go on the POS Terminal and go the report section and pull up reports that will provide real time information for your restaurant or retail store.