Infor EAM

(11)
4.5 out of 5 stars

Infor EAM is an asset management solution tha gives user the power to improve capital asset management in ways that increase reliability, enhance predictive maintenance, ensure regulatory compliance, reduce energy usage, and support sustainability initiatives.

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Infor EAM review by <span>Eric R.</span>
Eric R.
Validated Reviewer
Verified Current User
Organic
Reviewed On

Infor EAM is a great asset management and preventive maintenance tool

What do you like best?

Infor EAM is very configurable by user. That makes it easy for the specific user group to only have access to what is important to them. The user dashboard or start center is easy to configure with various inboxes and KPIs. Infor EAM, with the addition of ION, integrates with virtually any third party entities. We recently purchased the ION add-on and are working on some integrations to streamline data collection and provide more flexible reporting. Infor plays very well with Excel. If canned reports don't work for you, export the data into Excel and create your own dynamic report. Within EAM, the structure is very configurable. It is easy to set up and tweak menus and screen designs with ADMIN access.

What do you dislike?

The canned charts/reports on the dashboard are not that great and can't be easily reconfigured....we just turn them off. Custom reporting is a bit cumbersome if you don't have in depth knowledge of Cognos. It can be easier to export the data in Excel format and create your own dynamic reports.

Recommendations to others considering the product

For best results on initial startup and implementation, follow the recommended sequence of events and training schedule for best results. This will minimize the follow up work to correct issues. Also, partner with a good third party consulting group that is an Infor partner. They are generally much less expensive and you can build a good relationship. We've been working with Digital Thinker for several years and they know our system and how we like to configure it.

What business problems are you solving with the product? What benefits have you realized?

Infor EAM has been a great tool for preventive maintenance. PM schedules are easy to set up and monitor centrally. We are starting to use data within Infor towards reporting OEE for the entire organization. Adding the Infor ION module is allowing us to communicate with other disparate data sources and create more flexible reporting. ION has allowed us to connect to our plant MES system to automate the collection of cycle count data for meter based PMs.

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Infor EAM review by <span>Doug L.</span>
Doug L.
Validated Reviewer
Verified Current User
Organic
Reviewed On

Improved Inventory Management. Repairable Spare Traceability, and Maintenance Cycle Reporting

What do you like best?

Infor EAM is a fully-featured and mature asset management solution. Since it is configurable, its flexibility allows us to adjust more quickly to changing business priorities. The available dashboard and alert tools enable our Maintenance leadership to "manage by exception" which improves our reliability and directs our budget dollars where they're needed. The interface tools are robust and provide for both inbound and outbound integration activity near-real time resulting in seamless transitions to and from external business processes.

What do you dislike?

The mobile application is not as mature, is not as fully-featured, and is not as configurable/flexible.

What business problems are you solving with the product? What benefits have you realized?

Our first task for EAM was to help us better manage our MRO inventory. Our inventory value was growing but yet we didn't always have the parts we needed and had other parts collecting dust. By requiring a work order number at the time a part left the warehouse helped us to automatically establish a relationship between our stocked parts and the equipment where they're used. And by requiring a work order number when requisitioning direct material purchases helped us identify parts that we didn't stock and should have been. These along with periodic reviews of the usage and replenishment history helped us to establish more economical reorder quantities and reorder points. The result was an overall lower total inventory value made up of the parts we needed.

Our next task was to improve the traceability of our repairable spares. By designating these as assets in the system, issuing them to a work order related to the position in the equipment tree where it was installed, monitoring the core return, and generating a external repair requisition or internal repair work order for the core, provided the traceability we needed. This resulted in reduced "lost spares" thus lowering the cost of replacement and helped us measure the time each asset was in service.

Another solution worth noting is our Preventive Maintenance (PM) system used to meet our ISO requirements. We created PM schedules to perform periodic inspections of the equipment. The feedback from these inspections resulted in the creation of corrective work orders. The completion of the corrective work orders closed the maintenance loop which satisfied the ISO auditor's requirement.

What Enterprise Asset Management (EAM) solution do you use?

Thanks for letting us know!
Infor EAM review by <span>Tom K.</span>
Tom K.
Validated Reviewer
Verified Current User
Organic
Reviewed On

Transforming Facilities

What do you like best?

Bentley University, located on 160 acres in Waltham, MA, comprises over 2,000,000 square feet across 54 buildings. The Facilities Management Department oversees the buildings and grounds with the goal of a well-maintained campus infrastructure and the highest quality service to its customers, notably the students, faculty, staff, and external clients. We have been an INFOR EAM user for over 14 years. This software has given us the ability to transform our Facilities operations.

Originally, this department was mired in manual processing across all maintenance functions. The work order process was laborious. There was no equipment identification and PM procedures did not exist. Managers would walk through buildings looking for problems and recorded them on a notepad. Facilities Management staff was receiving requests by phone, on a form, through an email, or on a note. The 25,000 work orders each year then required staff to perform the data entry step, which was regularly backlogged, as was the resulting work. Labor resources were being underutilized, not accountable and not being scheduled properly. In a nut shell, the department was highly inefficient.

Since EAM was installed the work order process has advanced into a self-service procedure. Customers now log directly into the work order system using their unique Bentley ID. The system provides the client’s name, location, phone, email, and cost center. The client simply selects the problem from a defined list, and types additional comments or details. The request automatically loads into INFOR EAM. No one has to key in the 25,000 work requests, reducing data entry staff dramatically. Clients can now view their work request status online, also reducing the call volume to Facilities.

Over the years, we have identified key assets, setting up PM’s and inspections on key components of an equipment. Checklists are also available for our technicians as they perform their PM tasks. Technicians are processing work orders on Ipads. Machine breakdowns have been reduced and emergency call-ins have gone down. We are now tracking our deferred maintenance and capital projects within the software. We even expanded into space planning using the Infor OpenCAD plugin. Now we are able to tie back our work orders and equipment to floor plans. OpenCAD also gives us insight to whether we are maximizing our space utilization capacity. The advanced reporting function in Infor allows us to customized various reports to track staff productivity and operational efficiency. We created our own reports to monitor time and costs spent on each work order which leads to better understanding of the true cost of serving our campus. Customized reports are written to specifically target various operational areas such as labor hours, department productivity, functions scheduling/close out, cleanable space. We use these reports to analyze cost allocation and appropriate staffing needs to address any inefficiencies in the process.

With the reduction in data entry and other noted tasks, the work has become more meaningful as productivity has soared. Professional pride and responsibility has risen as trades people directly enter information about their work, resulting in a 24% productivity increase. INFOR EAM has given our department the tool it needed to become more efficient and has helped use become national recognized among higher ed facilities management groups.

What do you dislike?

Have not found anything that the software can't do.

Recommendations to others considering the product

If you are looking for a Enterprise Asset System consider INFOR EAM.

What business problems are you solving with the product? What benefits have you realized?

Facilities maintenance and operations.

Infor EAM review by <span>Dave S.</span>
Dave S.
Validated Reviewer
Verified Current User
Organic
Reviewed On

Utility using EAM

What do you like best?

You can write code to help fix most problems. Lots of 3rd party companies to help.

What do you dislike?

The user is in charge of watching their own user licenses usage. The system needs lots of hand holding to work efficiently. Not sure if any of my enhancements every get acknowledged like other companies.

Recommendations to others considering the product

Product does lots of the basic problems. But it does have room to grow compared to other ones.

What business problems are you solving with the product? What benefits have you realized?

Work order management and warehouse inventory. Going paperless to be able to find problems and improvement areas.

Infor EAM review by <span>Chuck L.</span>
Chuck L.
Validated Reviewer
Verified Current User
Organic
Reviewed On

Customizable to fit your business process

What do you like best?

Infor Eam is user friendly and can be customized to fit unique business processes efficiently. No matter the size your asset structure and complexity of business process, this system is built to scale.

What do you dislike?

With the latest relatively seamless update to version 11.3.2, Infor has addressed many of the relatively minor concerns with the previous version. From an asset management, inventory, maintenance and purchasing standpoint, I've not used a better system.

What business problems are you solving with the product? What benefits have you realized?

Mobile fleet asset costing- optimizing replacement

Capital Spending decisions-when it's time to replace machinery

Maintenance wrench time improvements, planning and scheduling efficiencies

Inventory sizing- how much, and what inventory items should we have on hand

Purchasing process optimization- Lowering our cost to procure a product

Infor EAM review by <span>Luis V.</span>
Luis V.
Validated Reviewer
Verified Current User
Organic
Reviewed On

Infor EAM is an easy-to-use yet powerful asset management application.

What do you like best?

The software provides an advanced, business specific array of modules that helps our company with asset management and maintenance activities. It's feature-rich and allows for flexible configurability, our end-users like the flexibility.

What do you dislike?

Reporting has been a challenge but once configured provide a powerful tool to help our business meet our specific needs.

Recommendations to others considering the product

Very powerful product, I highly recommend it.

What business problems are you solving with the product? What benefits have you realized?

We've been able to streamline the maintenance process to extend the longevity of

assets and improve productivity.

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