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InformaCast

InformaCast

4.6
(82)

Singlewire’s InformaCast Advanced Notification software helps organizations create a streamlined system for mass notification, emergency communication and IP phone paging via Cisco phones.

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InformaCast review by Jon T.
Jon T.
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Verified Current User
Review Source

"Powerfull mass communication one you have it set up"

What do you like best?

Informacast integrates with our phone system to notify administrators and other key staff when 911 is dialed, and provides them with the building, room #, extension, and caller name so we can respond quickly. We programmed a single button on each phone which opens up a building-wide announcement to all phones and overhead speakers so that they can describe the exact situation of an emergency to allow others to take action. It is extremely simple for end users- simply push one button and talk. No codes to remember or dial, which would likely be forgotten in an emergency.

What do you dislike?

The initial setup and integration of the product with our phone system (Cisco Call Center) required a lot of consultant time due to the technically complex

Recommendations to others considering the product

Clearly define the exact notifications that you wish to enable, and the exact conditions which will trigger each notification. You can configure Informacast to add recipients later, but the initial triggers likely require a vendor or consultant to configure, so you should only do them once.

What business problems are you solving with the product? What benefits have you realized?

Our school district was looking for a method to allow anyone to quickly provide real-time information to everyone in a building during rapidly-evolving emergency situations. Informacast provided a way to program a single button on each phone which broadcasts a live announcement from that phone to all (or some, as you configure it) phones and overhead speakers. We linked it to both our legacy analog paging systems, as well as new Advanced Network IP speaker/signs.

Secondly, we needed to notify key staff of emergencies and 911 calls. Informacast now sends alerts to specific staff (depending on the origin of the 911 call) via SMS, phone call, and alerts via the Informacast mobile app. The alerts notify us of the building and room from which the call originated, plus the extension # and assigned user. This allows us to respond quickly.

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InformaCast review by Mitchell W.
Mitchell W.
Validated Reviewer
Verified Current User
Review Source

"Quick to implement, Easy to use"

What do you like best?

This product was a lot less expensive than the software we were using and it has more features than what we had. It was easy for us to export users out of our old software and modify the data a bit and upload into Informacast. It took us less than a day to implement Informacast! Informacast support is beyond great, they know what they are doing and have worked with the solution for a while.

What do you dislike?

We use informacast under a big umbrella, so many divisions use it. I wish there was a way to separate the divisions out a big more. We do have the segregated pretty well, but it would be even better if it was split up a bit more.

What business problems are you solving with the product? What benefits have you realized?

We use informacast a lot for weather alerts. We do use it a bit to update users on different shifts. Now that it has been going so well we are looking at purchasing our own server with Informacast for real time updates sent to IP phones, which will be another great addition.

What Emergency Notification solution do you use?

Thanks for letting us know!
InformaCast review by Sam T.
Sam T.
Validated Reviewer
Verified Current User
Review Source

"Straight forward IP paging solution for businesses of any size"

What do you like best?

Informacast provides a centrally managed IP paging solution that grows with your network. It is simple to deploy and easy to manage. It utilizes your existing network through multicasting. It comes with a suite of troubleshooting tools and well documented guides including how-to videos.

Licensing is flexible and can be re-balanced between IP phone or speaker end points.

Informacast also has integration into legacy paging systems.

The support staff is very responsive and resolves most of my issues within 24 hours.

What do you dislike?

There are some gaps between Informacast and its IP speaker vendors. Even though the speaker hardware is a separate entity from Singlewire, it would be nice to get more direction on recommended hardware instead of a cold reference to the hardware vendor.

Lack of backup solution. Centralized paging also means no paging when the network is down.

Multicast routing can be difficult to setup and troubleshoot but once it's setup the software works as designed.

Recommendations to others considering the product

Make sure you have a clear understanding of multicast routing in your current network.

What business problems are you solving with the product? What benefits have you realized?

Migrating to Informacast eliminated the problem of a disjointed paging solution across our 300+ locations. It allows us to have a single platform for paging management and troubleshooting. Remote sites can benefit from paging without any local server or paging modules.

InformaCast review by Phil B.
Phil B.
Validated Reviewer
Verified Current User
Review Source

"InformaCast in a Public School District"

What do you like best?

We deployed InformaCast as part of a VOIP phone system upgrade because InformaCast would allow us to use our Cisco phones as devices for initiating notifications and as paging devices. Through InformaCast, we are able to initiate emergency notifications to our endpoint Cisco VOIP phones and also to IP clock/speaker devices that we bought for each classroom. InformaCast also helps us to manage all of our IP clock/speakers in the district, and we use those IP clock/speaker devices as bells for scheduling student movements. Customer support has always been easy to work with and quick to answer my questions. We are really happy with the way that this product works!

What do you dislike?

I feel like InformaCast could be doing more to develop plugins for their product that would allow it to do more/integrate with other platforms. Having said this, I must admit that I haven't made those plugins and their use a priority for investigation. We are happy with the way that the system works, and we would probably find that the plugins, once the bugs are worked out, would work well, too. Customer service at InformaCast has always been very helpful.

What business problems are you solving with the product? What benefits have you realized?

We use InformaCast primarily for paging, bells, and emergency alerts across our buildings on campus.

InformaCast review by Chris K.
Chris K.
Validated Reviewer
Verified Current User
Review Source

"Great software, integrates flawlessly, with excellent stateside support."

What do you like best?

I came onboard at my hospital with zero experience with integrated paging software, but upon contacting Singlewire, they walked me through everything. I can't say enough how satisfied I am with them.

What do you dislike?

Really nothing - I suppose being integrated as part of the CUCM appliance would be the only thing I could ask for. Also, the only difficulties I've truly ever run into is when a telco circuit does not provide multicast. If you don't have multicast enabled between your server and end device, on every circuit, Informacast will not work.

Recommendations to others considering the product

I highly recommend Informacast. Their product is excellent and their staff is very personable and helpful, and very accessible.

What business problems are you solving with the product? What benefits have you realized?

We have solved communication and safety issues. Being able to create user groups of phones in our offsites allows us to enable paging without pricey old-school PA systems.

InformaCast review by Phyllip H.
Phyllip H.
Validated Reviewer
Verified Current User
Review Source

"Great Product and Support!"

What do you like best?

I love the support and documentation most of all. The application is, of course, rock solid and versatile but that wouldn't matter if I couldn't find how to implement a new feature or get help when we are stuck. Our account rep has always been responsive and supportive of any issues we have had and Singlewire's TAC is responsive, knowledgeable, and very friendly.

What do you dislike?

There is a particular limitation within the software that prevents the granular access we need for our very large environment. Since Singlewire keeps InformaCast in line with Cisco's upgrade path they only receive upgrades every 6-8 months which means you simply need to hope for the feature you've requested to be implemented.

Recommendations to others considering the product

Be sure to reach the admin guide. It has answers to many of the questions you will have and don't be afraid to reach out to TAC. Everyone is very friendly and efficient.

What business problems are you solving with the product? What benefits have you realized?

On site alerting for our many colleges is the primary use. Example alerts are lockdown, lockout, or panic buttons.

InformaCast review by Jamie S.
Jamie S.
Validated Reviewer
Review Source

"Excellent product with features I am still learning"

What do you like best?

The feature set this product offers is more than I have even figured out as of yet. Each time we are looking to do something, this product suite can usually have a form of integration. We tie into our PA system, our panic system, our 911 dialing, our messaging systems. We run it as a VM on VSphere and it just works. Updates are easy to install and the install instructions are usually spot on. Great product!

What do you dislike?

Nothing as of yet. Support is on game and the product is great as well.

Recommendations to others considering the product

The product is solid and encompasses so many options. It would be difficult to find another resource that offers even part of what this product offers.

What business problems are you solving with the product? What benefits have you realized?

We originally used for a tie into our PA and 911 notification. External messaging capability in an even of an emergency. Learning that we can do so much more with the product. Truly a remarkable product.

InformaCast review by Cesar G.
Cesar G.
Validated Reviewer
Verified Current User
Review Source

"A powerful tool for alerts/messages without complication"

What do you like best?

Seamless integration with Cisco Call Manager and plenty of documentation to do it right.

Highly customizable: messages with plenty of options per your convenience; plus, plugins that can help you extend functionality in many ways.

Being able to check the results of a message you sent with confirmation statistics and feedback responses; you can send a quick poll to people!

Excellent technical support when things don't work as you expected. I was able to solve a problem satisfactorily in a short period of time thanks to the recommendations of the tech support team.

What do you dislike?

I have not found anything I dislike so far.

Recommendations to others considering the product

Leverage usage of desktop notifications along with the 'classic" notification in phones

What business problems are you solving with the product? What benefits have you realized?

Messages tailored to specific groups.

Quick way to alert all people about outages.

We have every group/building in our organization mapped as a 'recipient group' ready when we need to address only a specific group of people.

Being able to group IP phones with legacy speakers enable us to reach out areas where speakers coverage is poor.

InformaCast review by Andrew L.
Andrew L.
Validated Reviewer
Verified Current User
Review Source

"Excellent Product and Support"

What do you like best?

The software is great, but I do have to say that I really enjoy the customer service. You are always more than likely to get a friendly employee on the line who can help you woud with most if not all of your needs. If they are not able to answer your right away, they are dedicated to getting you a solution.

What do you dislike?

To be honest, I cannot say I have any dislikes at this point. Everything works as it should.

Recommendations to others considering the product

Get it and you will not be dissapointed. There customer service is top notch.

What business problems are you solving with the product? What benefits have you realized?

Mass notifications for crisis alerts and paging has been our biggest uses of Informacast so far. Having this keeps everyone connected and alerted.

InformaCast review by Allyn J.
Allyn J.
Validated Reviewer
Review Source

"Informacast provides flexibility and functionality that's easy to implement and use. "

What do you like best?

I work for a school district where this was already in place before my arrival. I have also worked previously at other districts as a contractor where this system was in place. It's paired with IP Speakers and IP Phones. It works *BEST* if you already have a Cisco Call Manager environment. From basic one way announcements (either to one room, or to a whole building), to two way intercoms (typically done only on an individual room basis, but there is a way to configure small groups in a PTT environment using your Cisco IP Phones), for your passing period bells, and much more. Singlewire as worked closely with Cisco to provide even deeper functionality and abilities, that, of course, comes with a cost. I believe the Informacast Advanced system (which is better than the paging basic that comes with Call Manager these days), but is not their top of the line tier, is reasonably priced. If you have a deeper budget and haven't yet invested significantly into your various incident response plans, they have some incredibly deep functionality that pairs with things like Cisco Spark, to give you a very robust incident response. While we don't use this deeper functionality, knowing that it's there gives us an option to consider exploring it in the future if the need arises.

What do you dislike?

This is not necessarily all on Informacast. It's another product on the network, it's another thing going thru the network. The way that we primarily use it, is in a method called "live broadcast" which means it's a multicast audio stream to all of the endpoints that were configured to get the message. We encountered a really weird issue where some random endpoints would "tune in" late to the stream. At one point their default configuration was to use a single multicast port for all traffic and just use different "passwords" for each stream. This seemed to cause problems in our environment, once Informacast support provided a configuration change that allowed Informacast to use multiple ports, one for each individual stream, the issue apparently resolved itself.

Recommendations to others considering the product

I recommend going with Advanced Network Design IP Speakers, they seem to have the best relationship in terms of compatibility and ease of configuration. People tend to be sensitive to audio at different frequency ranges if you can find a way to create oscillating bell tones thru different frequencies it might function better.

What business problems are you solving with the product? What benefits have you realized?

Most people remember those analog paging systems. Well, this is the digital replacement for that legacy system. BTW, Informacast offers solutions to integrate with those existing speaker deployments if you didn't want to wholesale replace them with IP Speaker/Clocks. Schools have been needing something like this for years, I don't think anyone needs to explain why this is just the "new and improved" version of that tech. With many more options above and beyond just a basic paging/intercom system.

InformaCast review by Administrator in Construction
Administrator in Construction
Validated Reviewer
Verified Current User
Review Source

"Easy to use, powerful application"

What do you like best?

Vendor sold us Informacast and deployed at a branch office. Did a basic deployment just to do overhead paging through IP speakers and Cisco phone system. I, unfortunately, didn't get to work much on implementation.

When it came time to deploy at our HQ, learning the software could not have gone any easier. Intuitive, simple, powerful interface. Implementation at the HQ was done in a few hours after mapping what speakers were mounted where. Solution has been rock solid at HQ.

What do you dislike?

documentation was somewhat fuzzy. Especially when it came to utilizing the paging gateway device. We have a branch that would not allow us to pass multicast traffic. Once configured and setup though its been pretty solid.

What business problems are you solving with the product? What benefits have you realized?

We added new buildings to our branch and HQ campuses and it was time to dump the old analog paging system. Wanted something easy to use, manage ourselves, easily expand/subtract reach, etc. Informacast has fit the bill, and i know we aren't even tapped into all it can offer.

InformaCast review by Administrator in Information Technology and Services
Administrator in Information Technology and Services
Validated Reviewer
Verified Current User
Review Source

"Informacast fills a void that Cisco left open in CUCM"

What do you like best?

The Informacast paging gateways allow me to add paging through the phones at any VoIP deployment site that requires that option without having to resort to overhead speakers or installing any additional infrastructure. They are very easy to set up and offer many more functions than I even use. The best part though is their tech support. The tech support people are very knowledgeable, friendly and you can actually get them on the phone. I appreciate that.

What do you dislike?

The version I have has a couple of bugs in it, but the only real issue I have had is when the paging gateway picked up a new DHCP IP address and the paging server couldn't communicate with it.

Recommendations to others considering the product

This is what you are looking for. Get it.

What business problems are you solving with the product? What benefits have you realized?

The Informacast paging gateways allow me to add paging through the phones at any VoIP deployment site that requires that option without having to resort to overhead speakers or installing any additional infrastructure. They are very easy to set up and offer many more functions than I even use.

InformaCast review by Michael B.
Michael B.
Validated Reviewer
Verified Current User
Review Source

"Amazing Support for an Amazing Product"

What do you like best?

How quick and easy it is to get help for informaCast. Not only is it an awesome product that you can do a lot with, but if you need help they always get back to you quickly and are very helpful

What do you dislike?

I have not found any thing that I dislike about InformaCast

What business problems are you solving with the product? What benefits have you realized?

Currently we are using the desktop notifier for emergency situations as well as we are using it for 911 notification to certain phones in our district when there is a 911 call placed. We are now realizing the paging feature as well as linking the system to IP clocks to display messages.

InformaCast review by Justus B.
Justus B.
Validated Reviewer
Verified Current User
Review Source

"Unlimited power"

What do you like best?

The extreme flexibility that InformaCast offers. If you can imagine it, you can make it happen with InformaCast. Support through InformaCast is very good also - always prompt and helpful.

What do you dislike?

Certain functions seem "hacked in". For example, the Desktop Notifier works great, but computers show up as IP speakers.

Recommendations to others considering the product

Do the leg work to figure out exactly how InformaCast will be used in your environment, and then customize it to meet your needs.

What business problems are you solving with the product? What benefits have you realized?

Our hospital is working to reduce noise in patient care areas to promote a relaxing, healing environment for patients. One way we're doing this is by using InformaCast to reduce our reliance on overhead paging.

InformaCast review by Christian S.
Christian S.
Validated Reviewer
Verified Current User
Review Source

"Must have weather notifications"

What do you like best?

Love the automated weather alerting. We are able to automatically send severe weather alerts directly to our users desktop phones. The ability to monitor and alert safety staff of 911 calls is great feature as well.

What do you dislike?

So many possibilities and uses, Choosing which ones to implement first was a challenge.

Recommendations to others considering the product

Try it out. Get the demo and take it for a test spin. You won't be disappointed. Their support is top notch and very helpful as well.

What business problems are you solving with the product? What benefits have you realized?

Peace of mind knowing that employees are promptly notified of weather emergencies without any human intervention necessary.

InformaCast review by Leaon G.
Leaon G.
Validated Reviewer
Verified Current User
Review Source

"Great IP Paging System and Support"

What do you like best?

Currently deployed over our VOIP solution and was very straightforward to use , able to send messages and efficiently communicate with users on campus.

The user support is excellent with the staff more than willing to walk you through every step of the process.

What do you dislike?

Everything works as expected, no issues in using the application thus far.

Recommendations to others considering the product

Good solution backed by very helpful and responsive support team.

What business problems are you solving with the product? What benefits have you realized?

Being able to message specific groups on the campus, the variety of messages available. Using it also for emergency notifications

InformaCast review by Ra S.
Ra S.
Validated Reviewer
Verified Current User
Review Source

"We upgraded from v8.1 to 11.0.5 - 113 & I'm absolutely loving the new InformaCast! #TheRaMethod"

What do you like best?

The new GUI & UX is substantially improved. Management over broadcast groups could not be easier. In our previous Version 8.1, it was difficult to figure out how it all works; however in the new Version 11.0.5 - 113, It's just as easy as drag & drop... Update your CUCM with all appropriate devices & parties, go into IC, edit groups, click update, transfer the MACs to that broadcast group & you're done, easy peasy!!!

What do you dislike?

It took me a minute to troubleshoot a couple issues (all internal infrastructure inconsistencies & nothing to do with IC; however, despite this, the vendor provided superb phone support during the process). You also have to ensure that the person/device that is broadcasting is part of the recipient group of that broadcast... Otherwise, it still works, but it just beeps & flashes the EBS alert on the display. Once you add that user to the group, you can 'push to talk' & actually page PA style from that persons device. This wasn't readily apparently; but quickly resolved. I also disliked how you had to click 'update' for IC to find new CUCM phones. I felt like the integration of this piece alone should negate the necessity to click an update button. That being said, it is just one simple click & takes no time to complete the task... You just need to remember to do it!

Recommendations to others considering the product

Tight integration with CUCM, ease of use, pretty interface & satisfying UX.... Unless your pre-reqs include something that IC doesn't provide, I would highly recommend giving it a chance.

We are currently running the following Application Parameters:

Functionality=Advanced, MaxBellSchedules=50, MaxIPSpeakers=5, MaxPhones=300, MaxVersion=8.9, Scheme=Purchased

What business problems are you solving with the product? What benefits have you realized?

Since we upgraded our phone system from CUCM v7..1 to v11, we needed to bring all other components up to snuff. This included (but wasn't limited to: our Publisher, Subscriber, VoiceMail & ultimately Informacast. We had Informacast before, but after our CUCM upgrade broke it. We needed to get it back because it is our enterprise solution for PA via Cisco phones & IP speakers on-site.

Users & admins have commented that the UX feels faster & less clunky. Can the audio sound sharper on v11.0.5? I don't know, but I've been told that the broadcasts sound more crisp & lively, even through the IP speakers that have experienced issues in sound quality in the past. Ultimately, operators are much more comfortable using the service & increasingly promoting it's use.

InformaCast review by Jason R.
Jason R.
Validated Reviewer
Verified Current User
Review Source

"Informacast review"

What do you like best?

I like how easy he system is to use. The customer support team is also very knowledgeable.

What do you dislike?

I dislike the time it takes to sync with call manager. The initial configuration of this system is difficult. But, once its configured it runs like a champ. Also, the support response time could be better. Once you get a technician though they are very good at resolving issues quickly.

Recommendations to others considering the product

More User friendly implementation documentation and make finding this documentation easier.

What business problems are you solving with the product? What benefits have you realized?

We are using this system for an IP based PA system.

InformaCast review by John K.
John K.
Validated Reviewer
Verified Current User
Review Source

"Best IP Bell/Paging software!"

What do you like best?

I tell people "You can do anything with informacast". The software package they provide literally has everything you could think when it comes mass campus communication. I have never seen such a scalable product with so many awesome features. The interface is very simple yet powerful. I feel better knowing our administration can instantly put our campuses in emergency mode with 2 seconds phone call and a canned message.

What do you dislike?

I wish you could limit staff to certain ring lists and not give them full control of all campuses.

Recommendations to others considering the product

Support is very helpful and they are a good tool to use once you have started implementation. I also found getting extra licensing is helpful as you start adding many endpoints once you start seeing the capability.

What business problems are you solving with the product? What benefits have you realized?

We have many analog bell systems that are showing their age. Moving to IP will let us compartmentalize our system and just replace speakers. We are had great success with our Cisco IP phone system implementation and informacast can do the same for our many bell systems.

InformaCast review by Randy C.
Randy C.
Validated Reviewer
Verified Current User
Review Source

"Great solution for paging"

What do you like best?

Informacast is very easy to use. As long as the infrastructure and configuration is sound its pretty much plug and play. Very efficient and rarely have any issues.

What do you dislike?

The way the paging gateways are configured. This could be simplified a bit, setting a static IP on one is a bit of a chore and requires you to use a Linux console. I would like to see the ability to telnet to these devices.

Recommendations to others considering the product

This is a great product, I have looked into utilizing a router to page to phones and this is 100x easier.

What business problems are you solving with the product? What benefits have you realized?

We have implemented this at several remote sites, by using the phones for paging instead of overhead speakers it is allowing us to reach areas where existing speakers do not. I like being able to tie in overhead speakers with the phones.

InformaCast review by Jason U.
Jason U.
Validated Reviewer
Review Source

"Singlewire in a K-12 Environment"

What do you like best?

I like the integration with our existing Cisco VoIP implementation. We are able to execute paging through phones and overhead speakers from any VoIP phone. Also, we use it for our Bell system in most of our schools. We let the schools go in and control their Bell Schedules minimizing the need for intervention from the tech department.

What do you dislike?

If I had to pick a something that I didn't like, is that I wished more 3rd party vendors supported Informacast!

What business problems are you solving with the product? What benefits have you realized?

We are replacing old School Intercom/bell systems with InformaCast. This allows for less infrastructure. Less overhead management with a centralized system. And more control in the hands of my schools.

InformaCast review by Sam C.
Sam C.
Validated Reviewer
Verified Current User
Review Source

"Easy way to extend the functionality of your VOIP system"

What do you like best?

Informacast integrates with our Call Manager phone system easily and uses the Cisco IP Phones as speakers to make paging available around the office. The device discovery tool makes updating endpoints easy and quick. Being able to leverage existing technology and extending its functionality is a great way to reduce your administrative support and improve your ROI.

What do you dislike?

Tying the system into Call Manager can be a bit tricky and upgrades to either system can break the service so you need to plan carefully. Since the product is not a native Cisco add-in, there's some technical challenge to those who may not have a full time Cisco admin on site. Before we switched over to a virtual appliance, we used an early version which ran on Windows Server. Nothing more needs to be said.

Recommendations to others considering the product

Understand fully the environment you are deploying this tool into. Confirm with your Voice admin that the service is compatible. Go with the virtual appliance if you have the virtual infrastructure to support it. It's will require less maintenance and is almost a set it and forget it type system. The annual support costs is not high so keep that in place to get updates to the latest versions. Informacast will work with the latest version of Call Manager.

What business problems are you solving with the product? What benefits have you realized?

We wanted to make office paging available to staff to announcement the start of meetings, calls on hold, and emergency evacuation drills. After we upgraded from Nortel to Cisco for VOIP, we lost the paging functionality. This was the way we brought that feature back.

InformaCast review by Jeremy S.
Jeremy S.
Validated Reviewer
Verified Current User
Review Source

"Best fit for our Company"

What do you like best?

Very versatile. Setup was fairly painless and SingleWire Academy is the best. Able to setup IP Speakers, Desktop Notification and Phone notifications very easy. And we are also using the InformaCast Mobile. Our Safety Team Chose this over other products as it was a more strait forward interface for them to use.

Continuation...

After using InformaCast for the past few years we have been very pleased with it. adding Devices here and there their support always has the right answer to get you up and going quick.

What do you dislike?

IP Speakers and Desktop Notifications are on the same List. so if you have every PC in your organization setup it fills the page with Desktop notifications. All though you can Filter. :-)

Continuation...

Still waiting for an improvement on the separating Desktop Notification from the IP Speakers.

Recommendations to others considering the product

Find out exactly what hardware you need before you order hardware. What exactly do you need out of the system. Come up with a plan before you implement as you could be doing a lot of changing after it is setup.

Have your Cisco CallManager Expert ready to help you with that side of things. if you have Cisco.

What business problems are you solving with the product? What benefits have you realized?

We did not have a fire alarm for our building so this was much easier to wire and setup then a whole fire alarm system. And we can use it for more then just the Fire Alarm.

Continuation...

We will be replacing our Desktop Notification (ReachPlus) hopefully soon with InformaCast.

InformaCast review by Jahad S.
Jahad S.
Validated Reviewer
Verified Current User
Review Source

"Informacast - A vital part of our Emergency Preparedness Plan"

What do you like best?

The ease of notifying our staff and teachers across the schools of emergency situations. Integration into our Cisco VoIP phone system. Alerts and reporting of incidents.

What do you dislike?

I would like to see an OU structure for setting up and communicating to sites and departments.

Recommendations to others considering the product

Informacast is highly recommended. I do suggest getting a vendor with experience and skills in setting up the product.

What business problems are you solving with the product? What benefits have you realized?

Emergency Notification, Bells, and communication.

InformaCast review by Andrew H.
Andrew H.
Validated Reviewer
Verified Current User
Review Source

"Simple and effective"

What do you like best?

It is simple to use and simple to understand. The web interface is clean and easy to use for both myself (an administrator) and for end users. The consolidation of messages, paging, and bell schedules makes notifications a breeze.

What do you dislike?

Because it so heavily integrates with Cisco Unified Communications Manager, there's always the added complexity of diving into CUCM to get the integration to work. This isn't Singlewire's fault, of course, but it comes with the territory.

What business problems are you solving with the product? What benefits have you realized?

Instead of calling a separate company to come and update bell schedules on legacy paging systems, we just do it ourselves in InformaCast.

The ability to page from any room in our district, while still having it secured with a PIN, is invaluable.

InformaCast review by Administrator
Administrator
Validated Reviewer
Verified Current User
Review Source

"Network Paging/Alarm System"

What do you like best?

Once all the components are in place, it is very easy to extend your paging system to any place on your company network local and across the WAN

What do you dislike?

First time was a little hard to get configured and setup but with online videos and tech support was able to work through all the issues

Recommendations to others considering the product

If using in a WAN environment don't forget to buy the paging gateway

What business problems are you solving with the product? What benefits have you realized?

Zone paging at single site.

Paging across to other locations.

Alarm System

We have not started using some of the more advance features and tie it into the weather station but we are looking at options like this

InformaCast review by Justin H.
Justin H.
Validated Reviewer
Verified Current User
Review Source

"InformaCast with Singlewire Paging Gateway"

What do you like best?

This solution allowed to us Optimize our WAN by limiting multicasts from site to site.

The combination of Server and Gateway is great! We can keep using our datacenter model for voice applications but still get the multicast service, like phone to phone paging.

I personally like working with their tech support. Ive got a lot of really solide Linux guys on their staff.

What do you dislike?

InformaCast does not offer any sort of extended hardware warranty. In an enterprise its hard to push paperwork through on orders, so it is challenging during break fix scenarios that I have no path other than a new sale to replace a broken piece of hardware.

Overall though im still very satisfied with our engagement with InformaCast.

Recommendations to others considering the product

I would recomnend this solution to anyone who is looking to expand their Cisco VoIP system features. Paging, Emergency Resonse and Intercom features are all expanded by this adjunct.

What business problems are you solving with the product? What benefits have you realized?

We use the Singlewire Paging gateway that gives us some great flexibilty in our phone to phone paging. It allows our managers to send infomation to their teams in a quick manner without having to rely on passive media, like email.

InformaCast review by Administrator in Information Technology and Services
Administrator in Information Technology and Services
Validated Reviewer
Verified Current User
Review Source

"Medical Paging solution"

What do you like best?

Very quick to grow and easy to administer solution. The single wire group has some of the best support structure that I've dealt with.

What do you dislike?

Multicast is a nightmare to trouble shoot and I would prefer to have unicast solution. The paging gateway is a good start.

What business problems are you solving with the product? What benefits have you realized?

60 locations with up to 10 different zones of paging per location, Informacast is allowing clinic departments to alert patients, staff, and automated alerts. This is a very simple solution to administer as a single user can take care of this system along side a large phone system. Overall, the system has been extremely stable and its rare to have trouble reported due to a system issue.

InformaCast review by Administrator in Information Technology and Services
Administrator in Information Technology and Services
Validated Reviewer
Verified Current User
Review Source

"Versitile Paging System"

What do you like best?

I can send text pages to desk phones so I don't have to interrupt everyone's work for things like planned outages. I like that there are many features and Plug-ins that will allow me to customize the system for my organization's needs. Informacast is a versatile solution and will be interesting to work with while the organization expands and adds more demands on its functionality.

What do you dislike?

Some of the plug-ins are not simple to set up. Like the Inbound CAP plug-in. It took a long time to set up and I am still not sure it is set up correctly, even though I followed the instructions exactly as they were given on Singlewire's video instruction page.

Recommendations to others considering the product

Get your staff who will be implementing and maintaining this software some training prior to go-live.

If your IT infrastructure is something other than Cisco, like HP, and sub-netted, research your devices to see if they support PIM routing. If they do not, then you will either need to purchase additional gateways from singlewire or new switches that do support PIM routing.

What business problems are you solving with the product? What benefits have you realized?

We had an old system that was not going to last and did not do what we can do, now. Before, everything had to be announced over the PA system and there was no separation, everyone heard all pages. Now, I can create paging zones and keep the noise down.

InformaCast review by Consultant in Facilities Services
Consultant in Facilities Services
Validated Reviewer
Review Source
Business partner of the vendor or vendor's competitor, not included in G2 Crowd scores.

"InformaCast - Safety Net For All Situations"

What do you like best?

This product really brings the security of a building together. The ability to multicast out to the devices that were previously unable to be reached are now able to be interfaced. If multicast isn't available via the WAN to each building they have a solution for that so nothing is in the dark when it comes to sending out a message. When our customer's initiate a lockdown / lockout from their security system, InformaCast is notified via URL and then sends messages to all administrator's phones with both text and audio. The ability to also interface the bell system allows this same message for lockdown / lockout to be broadcast over the PA and inform students to get in the classrooms and await further instruction. InformaCast can then take a live/recorded message from an administrator via the phone system with further instructions. To be able to quickly deliver this information in an automated / semi-automated format is truly amazing and needed for the security and safety of our children. We no longer have to worry that the important notifications that are much needed for safety will be delayed or worse, never get to the ones that need it. Keep up the great work on your continuous development on integration.

What do you dislike?

With partner's like Cisco, the money needed for development is always there. Nothing to dislike about 2 companies that are devoted to security.

Recommendations to others considering the product

This product does a lot, more than you might ever use. The options are extensive. I would suggest using the product and going through all the options. Then streamline for your particular customer needs.

What business problems are you solving with the product? What benefits have you realized?

My Top 3 are:

1) Lockdown / Lockout notification - through internal phone system, cell phones, email and PA system which was once impossible.

2) Weather notifications to internal phone system

3) Superior bell scheduling and interfacing with existing bell systems

4) 911 alert if called from a classroom

InformaCast review by Administrator in Packaging and Containers
Administrator in Packaging and Containers
Validated Reviewer
Verified Current User
Review Source

"Singlewire InformaCast has provided our company an easy-to-use emergency notification solution."

What do you like best?

Singlewire provides fantastic DIY documentation for most if not all of their notification possibilities. I have been able to implement most of their solutions by myself. When I am unable to, contacting their support team is a breeze. They are responsive and ready to help with any issue you come across.

What do you dislike?

Sometimes the DIY documentation I really like is missing a step or a little piece of information. Because of this, I have needed to contact support for simple problems that could have been solved through the documentation. They update their documentation, though, when this occurs. Also, I have had a few issues with their paging gateways. They seem to brick pretty easily and have just been a bit of a nuisance.

Recommendations to others considering the product

If you have multiple sites, take into account the paging gateways. A paging gateway at each site is the best way to go. Figure out if a virtual or paging gateway is the idea. There seems to be ups and downs to both, but they are very important to utilize audio. The paging gateways have been our nuisance.

What business problems are you solving with the product? What benefits have you realized?

Singlewire InformaCast is supplementing our emergency and production line notification needs.

We have realized benefits such as ease-of-use and customization. There seems to be nothing it cannot assist with. The biggest benefit we have realized are the automatic weather notifications. It automates a once manual process.

InformaCast review by John P.
John P.
Validated Reviewer
Verified Current User
Review Source

"InformaCast"

What do you like best?

The prime purpose of the product for two of our customers is to get information out to staff as quickly and easily as possible. The ease of use for the end users to send pre-canned/modified messages to staff is great. The end user only required a few minutes to learn the basic paging functionalities. We also have users restricted to certain messages and recipients to prevent erroneous pages. The product quickly grew to include weather alerts.

What do you dislike?

The Reporting aspect needs to be improved. Users should be able to run more granular, customizable reports, and not have to be an administrator to run reports. This has been requested feature for some time, but has not to come fruition as of the 9.12 release. (Note version 11 has just been released, but I have not seen the newest features yet.

Recommendations to others considering the product

It is a versatile product and able to interact with other systems for real-time alerts. This product is not difficult to deploy and easy to work with. The Mobility feature is a good tool as well for sending alerts to mobile devices, but requires a separate interface and database for users' mobile numbers. (Would be nice it they can make it into one.)

What business problems are you solving with the product? What benefits have you realized?

Real-time alerting to staff members.

InformaCast review by Kevin T.
Kevin T.
Validated Reviewer
Review Source

"Information When You Need It"

What do you like best?

The Informacast system is idiotproof. We have several buildings on campus and informacast makes it simple to alert all of our people in an emergency situation. The fact that it integrates with out legacy PA system is a plus.

What do you dislike?

I cannot think of anything to dislike. It does what it says on the tin and much more.

Recommendations to others considering the product

If you have a VOIP system, informacast is a great way to turn all of those phones into a PA system to get information out to all of your users.

What business problems are you solving with the product? What benefits have you realized?

It is difficult to alert everyone on a sprawling campus of emergency situations. Bringing informacast in to our action plan helps with that.

InformaCast review by Matt N.
Matt N.
Validated Reviewer
Verified Current User
Review Source

"Great Product"

What do you like best?

I like how easy the product is to use. Most of what I know about Informacast I have learned on my own. It also gives us the ability to put paging in smaller clinics.

What do you dislike?

I don't like the upgrade path. The upgrades are hard to preform and we have had issues with them in the past. However I have heard this has improved recently.

What business problems are you solving with the product? What benefits have you realized?

We use this product in our OR's to due automated paging. This allows nurses and OR Techs to press a button instead of having to do a live overhead page.

InformaCast review by Blake H.
Blake H.
Validated Reviewer
Verified Current User
Review Source

"Using InformaCast with Speaker Endpoints Only (Bells)"

What do you like best?

What I like best is that I can set up the ring list, schedule, exceptions, etc. and not think about it all year long. I love the ability to upload my own bell tones and got the idea from a colleague to have some fun on April Fools day with fun sounds!

What do you dislike?

It takes some time to lear the ins and outs of setting up the schedule and scheduling announcements. With a CISCO VOIP phone system this would be seamless. We are without so it's a bit more of a challenge.

Recommendations to others considering the product

Use this with a VOIP system.

What business problems are you solving with the product? What benefits have you realized?

Now that it's set we don't have to think about it until the schedule changes. No support required (so far)

InformaCast review by Michael D.
Michael D.
Validated Reviewer
Verified Current User
Review Source

"InformaCast"

What do you like best?

I am new to using the system and it is easy to learn and figure out even if you had no previous experience.

What do you dislike?

Not sure there is enough logging of calls or alerts that go through the system.

What business problems are you solving with the product? What benefits have you realized?

We use it to integrate into school PA systems and do alerting and bell schedules.

InformaCast review by Administrator in Medical Practice
Administrator in Medical Practice
Validated Reviewer
Verified Current User
Review Source

"InformaCast Just Works"

What do you like best?

The thing I like most about InformaCast is it just wrok's. Sometimes in IT the best devices or software are the ones that are configured installed and you can almost forget about them because they just work. I have had problems with the product (which is to be expected for any products) but was truly gave me a good impression of the company was the great service you receive when you do call their support team, which do an excellent job. They are personable (not thank you for calling bla, bla, drone like) but nice friendly and really are able to help

What do you dislike?

The flexibility in dealing with devices and the ability to segment the devices into different groups would be nice, vs. always having to look a the whole group of devices everytime.

Recommendations to others considering the product

I would recommend InformaCast and it works great with little Administration and their support is great.

What business problems are you solving with the product? What benefits have you realized?

We are using this for paging and the problem is helped with is having a centrally managed paging system that can be used by multiple different offices and/or locations.

InformaCast review by Ryan R.
Ryan R.
Validated Reviewer
Verified Current User
Review Source

"InformaCast for Schools"

What do you like best?

Singlewire continues to improve their most important system InformCast. It has allowed me to leverage my phone system doubling it as a PA system which is critical for schools in lock-down drills!

What do you dislike?

Ever since moving from a Windows platform to Linux, it has been super stable. Nothing to dislike at all. Maybe if there was a way to auto sync phones instead of manually.

What business problems are you solving with the product? What benefits have you realized?

In an education environment, communication is utmost important especially for lock-down drills and other emergency-related events.

InformaCast review by Reiner H.
Reiner H.
Validated Reviewer
Verified Current User
Review Source

"Very positive in all aspects "

What do you like best?

Very easy to use, clear documentation, very helpful

What do you dislike?

I would like a more detailed training video for machine to machine integration.

Recommendations to others considering the product

I had some sales presentation with other products they did lack the all around features

What business problems are you solving with the product? What benefits have you realized?

911 call aware

emergency broadcast

silent alarm

InformaCast review by Chris R.
Chris R.
Validated Reviewer
Verified Current User
Review Source

"Informacast provided unbeatable customer support "

What do you like best?

Everything. Friendliness, attentiveness, level of expertise.

What do you dislike?

I dislike nothing about informacast or singlewire, whatsoever

Recommendations to others considering the product

None; n/a

What business problems are you solving with the product? What benefits have you realized?

Overhead "store paging"

InformaCast review by Stephen T.
Stephen T.
Validated Reviewer
Review Source

"Excellent product with Excellent support"

What do you like best?

Informacast makes it easy to integrate with an existing Cisco UC Cluster and build broadcasting messages to a group of phones. The installation package is a simple OVA that can be utilized on UCS infrastructure, has a small VM footprint and can be setup in less than a day.

Configuration elements are easy to implement for the Cisco UC products. Lastly, and most importantly is the ease to access support team which provides excellent customer service through timely response.

I will most certainty recommend to customers and business alike.

What do you dislike?

We use + dialing, it was difficult to implement certain components when using CTI Port for outbound dial from Informacast

Recommendations to others considering the product

IT is the product to consider for Cisco UC Environments. They have a great reputation as a cisco solutions part that integrates almost seamlessly.

What business problems are you solving with the product? What benefits have you realized?

IP Speaker Connectivity

IP Phone Paging

Emergency notifications

Bell operators

Cisco Jabber notification via IMs

InformaCast review by Peter R.
Peter R.
Validated Reviewer
Review Source

"InformaCast for Emergency Notifications"

What do you like best?

We use InformaCast in a K-12 setting, to inform users of emergency situations. We use InformaCast on Cisco phones, InformaCast Conference Call Plugin, and InformaCast Mobile. Support has always been knowledgeable, quick, and takes issues directly to the developers of the product.

What do you dislike?

While the mobile platform is very new, it needs a little work to be integrated fully with InformaCast. There are workarounds available but it's not as seamless as we'd like.

Recommendations to others considering the product

InformaCast has innovative plans coming, and genuinely listens to their customers' needs for development.

What business problems are you solving with the product? What benefits have you realized?

Having all Senior Administrators auto-dialed by the Conference Call plugin, using our own Cisco phone system is invaluable. In an emergency, a Receptionist or Senior Administrator presses a button on their Cisco phone. This sounds an alert over the PA system and Cisco phones, auto dials a conference call to the Senior Administrators, and sends a message to mobile users, including a hard-of-hearing employee.

InformaCast review by Patrick H.
Patrick H.
Validated Reviewer
Review Source
Business partner of the vendor or vendor's competitor, not included in G2 Crowd scores.

"Amazing Product - Amazing Support"

What do you like best?

The support team is outstanding - and the product never has an issue! Once the product is setup you will almost never need to touch it again. The system is just stable. We are finding new uses for the product, in education specifically that most people would have never thought of.

What do you dislike?

That multicast is the only option for parts of the system. While it works great a unicast approach would allow for a better retro fit into older environments while the rest of the system can be upgraded. More integration into other systems and possibly a cloud approach would be nice but not sure how feasible that would be.

What business problems are you solving with the product? What benefits have you realized?

Problems that we don't even know we have - fast communication from a single point. Makes everything simple! Many new uses for the program and broadcasting system integration are being found by our users because they see its great potential as well.

InformaCast review by Administrator in Computer Software
Administrator in Computer Software
Validated Reviewer
Verified Current User
Review Source

"Easy to use fully customization experience."

What do you like best?

I like the user interface on both the mobile site and the administration site. They are easy to use and very robust.

What do you dislike?

Some of the settings are a bit hidden and if you don't know what you are doing the consequences of sending out a false alert could be devastating.

What business problems are you solving with the product? What benefits have you realized?

Mass notification for disasters and general alerting.

InformaCast review by Administrator in Information Technology and Services
Administrator in Information Technology and Services
Validated Reviewer
Verified Current User
Review Source

"Great Product! Wonderful Support When Needed!"

What do you like best?

I like the simplicity of the interface, sending messages, creating groups of recipients is a breeze, and the support staff is great!

What do you dislike?

I dislike the fact that Informacast's interface doesn't work with Google Chrome right now, also I feel that creating a custom ringtone could be a bit easier, having to use Audacity to create the file seems a little silly.

Recommendations to others considering the product

While the initial setup does take some work if you intend to utilize the Legacy Paging Interface, only utilizing the phones is much faster, and the support you receive when preparing your Legacy Paging Interface was stellar.

What business problems are you solving with the product? What benefits have you realized?

We are solving the issue of paging in our school district. We had an existing paging system that is aging and not very easy to use. The biggest benefit of the system is being able to send one message and have it broadcast through both the phones in the room and through our old system.

InformaCast review by Bill L.
Bill L.
Validated Reviewer
Verified Current User
Review Source
Business partner of the vendor or vendor's competitor, not included in G2 Crowd scores.

"Informacast Rocks!"

What do you like best?

Informacast provides a flexible and dynamic solution to add paging to Cisco phones, overhead paging to IP speakers, legacy overhead and more. It also allows you to configure items like Panic Buttons, Weather Alerts, 911 notification and more. The best thing is that Informacast's website and staff provide you all the tools you need to accomplish your goals with this system.

What do you dislike?

The only thing that I don't like about Singlewire's Informacast is that it is a separate server but that isn't a big deal since it takes up few resources.

What business problems are you solving with the product? What benefits have you realized?

Paging to Cisco phones and Weather/911 alerts are always needed and Informacast solves this every time.

InformaCast review by Administrator
Administrator
Validated Reviewer
Verified Current User
Review Source

"Flexible product, Outstanding Support!"

What do you like best?

Ease of setup, intuitive menu options available, many options available for dynamic services.

What do you dislike?

Lack of mass configuration change interface

Recommendations to others considering the product

You won't regret implementing this product, it is worth the cost.

What business problems are you solving with the product? What benefits have you realized?

E911 service messages sent to VoIP phones with CallAware feature, seamless integration with Cisco UCM, integration with legacy paging systems

InformaCast review by Vishal M.
Vishal M.
Validated Reviewer
Verified Current User
Review Source
Business partner of the vendor or vendor's competitor, not included in G2 Crowd scores.

"informacast one to many PTT with 7925"

What do you like best?

PTT. the message sent via multicast.

one to one and one to many.

What do you dislike?

There was nothing to be disliked. it used the existing hardware and integrates it, unlike vocera badges, which need a separate hardware for similar functions.

Recommendations to others considering the product

great support. fills in the gaps that CUCM could have with 7925s.

What business problems are you solving with the product? What benefits have you realized?

i was resolving a tac case where the PTT call, both way was not working with Cisco's 5760 WLC setup.

What i liked the most was support. The informacast engineer got on webex with me, helped me integrating it with our CUCM. The support was highly skilled and on the spot.

InformaCast review by Jeffrey A.
Jeffrey A.
Validated Reviewer
Verified Current User
Review Source

"Great product, and great support"

What do you like best?

The ability to tie into our Call Manager cluster has been essential.

What do you dislike?

Confusing plug in configuration's or uses.

Recommendations to others considering the product

This product has solved many issues with notifications for all staff, faculty, and police force. We set this up for alerting police for various issues, as well as configuring a lockdown procedure with various Cisco products.

What business problems are you solving with the product? What benefits have you realized?

Alerts for police and staff

InformaCast review by Administrator in Insurance
Administrator in Insurance
Validated Reviewer
Verified Current User
Review Source

"Easy to use with no issues. "

What do you like best?

Ease of use. Fills all of our need for a paging system.

What do you dislike?

We have experienced no issues with it to speak of. Have had good response from tech support for upgrades etc.

What business problems are you solving with the product? What benefits have you realized?

Communication conduit for staff. Easy to get a hold of someone when away form their desk.

InformaCast review by Consultant in Telecommunications
Consultant in Telecommunications
Validated Reviewer
Verified Current User
Review Source

"Thorough Technical Support "

What do you like best?

Recently have had to work several issues involving an InformaCast system, and I must say that when working with their support I found that they were very knowledgeable and were able to help me resolve the issues immediately.

What do you dislike?

Based on my experiences with customers using an InformaCast system, I believe the configuration to be fairly straight forward. I do think that when the customer has exceeded their licenses for a broadcast, the system could better point them towards that problem.

Recommendations to others considering the product

InformaCast is a simple to set-up and use paging/broadcast solution for any size company. The free trial is a great way to check it out as well!

What business problems are you solving with the product? What benefits have you realized?

InformaCast is a great solution with a simple set-up to allow pages/broadcasts within a CUCM system.

InformaCast review by Hector C.
Hector C.
Validated Reviewer
Verified Current User
Review Source

"Administrator of InformaCast"

What do you like best?

This application is very user friendly. I find it very easy to send blast alerts on an emergency situation

What do you dislike?

I have not being an administrator of this application for long. So far I cannot find anything I dislike of InformaCast

Recommendations to others considering the product

yes

What business problems are you solving with the product? What benefits have you realized?

Alerting our users of emergency situations

InformaCast review by Christopher P.
Christopher P.
Validated Reviewer
Verified Current User
Review Source

"Easy for Paging"

What do you like best?

We have planned announcements throughout the day, so the best feature for us is the auto-scheduler.

What do you dislike?

I dislike that we dont use more of the features available!

Recommendations to others considering the product

Make sure that you investigate all of the functionality available before buying anything else for your voice environment.

What business problems are you solving with the product? What benefits have you realized?

We have announcements go over the IP phones, since we dont have speakers anywhere.

InformaCast review by Administrator in Industrial Automation
Administrator in Industrial Automation
Validated Reviewer
Verified Current User
Review Source

"InformaCast Review"

What do you like best?

This product is very easy to implement and works very well! I also have to say that their customer support is very responsive and top notch!!

What do you dislike?

There is not much at this time that I do not like about this product. I will be add more of the functionality to our environment soon.

What business problems are you solving with the product? What benefits have you realized?

The main use for us I the over the phone paging. It is very easy to setup and deploy.

InformaCast review by Administrator in Utilities
Administrator in Utilities
Validated Reviewer
Verified Current User
Review Source

"Good product, but licensing is not OK"

What do you like best?

I like the features it provides for all our phones and IP speakers. I seems to be very powerful if you know how to use it.

What do you dislike?

Licensing is quite expensive. I think the perpetual and yearly licensing could use a revamp.

What business problems are you solving with the product? What benefits have you realized?

Speaker paging as well as messages for alerts.

InformaCast review by Tim M.
Tim M.
Validated Reviewer
Verified Current User
Review Source

"Singlewire Informacast a must for Cisco Call Manager owners"

What do you like best?

The seamless integration with Cisco Call Manager and the feature set.

What do you dislike?

I didn't get it sooner. We should have implemented this years ago :)

Recommendations to others considering the product

This is a must have if you use a Cisco Call Management Solution.

What business problems are you solving with the product? What benefits have you realized?

We have made great gains in efficiency of bell schedules, call identifications, and message alerting.

InformaCast review by Administrator in Higher Education
Administrator in Higher Education
Validated Reviewer
Review Source

"InformaCast has worked great for the University of Florida"

What do you like best?

I have been running InformaCast for the University of Florida for almost 10 years now. InformaCast has proven to be a reliable and effective application for broadcasting messages in real time to our user base of over 10,000 Cisco phones. It is also easy to integrate.

What do you dislike?

The biggest concern that I would have is the lack of server redundancy. However, Singlewire has notified me that they have a solution called resiliency that they will be releasing in September of 2014 which should allow us to setup a backup InformaCast server in a separate data center.

Recommendations to others considering the product

I would highly recommend speaking with the sales team who are very professional, and ask for a demo. Once you try it, you can get a feel for how it works and then ask the sales team any questions.

What business problems are you solving with the product? What benefits have you realized?

When we first purchased InformaCast, its initial use was for Bell Schedules and for intra-office paging -- which worked very well. Over the years, the primary purpose of InformaCast has evolved to become our Campus Emergency Warning System used by the UF police department. In the event of a campus emergency, we use Informacast to broadcast text and audio in real time to over 10,000 IP speakers and phones.

InformaCast review by Administrator
Administrator
Validated Reviewer
Review Source

"Great overall experience "

What do you like best?

The software and customer service have been fantastic. Got legacy devices working with very little effort and best support I've had in a long time.

What do you dislike?

Software does look a bit dated but overall if it works I couldn't care less what it looks like

What business problems are you solving with the product? What benefits have you realized?

Cisco phone system wouldn't do pages without a 3rd party software. It integrated quickly and we can now page over the phones just like our old system.

InformaCast review by Administrator in Architecture & Planning
Administrator in Architecture & Planning
Validated Reviewer
Verified Current User
Review Source

"Paging/Notification for the modern world"

What do you like best?

The ability to use our current VoIP infrastructure without the need to add additional hardware/wiring.

What do you dislike?

Nothing so far. It has been a rock solid solution for us.

What business problems are you solving with the product? What benefits have you realized?

When our office moved, we needed a way to provide paging and notifications to our employees. We were looking for a way to do this without having to install a speaker system through out the office. Singlewire was able to provide a great solution that utilized our existing VoIP infrastructure. We into our 6th year using this product and it keeps getting better,

InformaCast review by Executive Sponsor
Executive Sponsor
Validated Reviewer
Verified Current User
Review Source

"Great for on-prem notifications, lacking in mobile features"

What do you like best?

Close integration with Cisco Call Manager and Cisco telephony devices.

What do you dislike?

Population and maintenance of the user contact database for mobile notifications is cumbersome.

What business problems are you solving with the product? What benefits have you realized?

Integration of disparate paging systems in 4 different physical buildings.

InformaCast review by Administrator in Legal Services
Administrator in Legal Services
Validated Reviewer
Verified Current User
Review Source

"informacast ease of use"

What do you like best?

ease of use and easy to implement I would recommend to other cisco users who needs a good paging system

What do you dislike?

not much. almost everything is easy & affordable and goes weel with our cisco call manager

What business problems are you solving with the product? What benefits have you realized?

being able to call attorneys right away

InformaCast review by Pascal S.
Pascal S.
Validated Reviewer
Verified Current User
Review Source

"Singlewire InformaCast"

What do you like best?

Nice features,tech support is fast and awesome

What do you dislike?

Other than paging i didnt use other feature so far at this time. I think the cost for licenses and maintenance are high

What business problems are you solving with the product? What benefits have you realized?

Paging over the phone sets to all sites on the Cisco Enterprise

InformaCast review by Salomon T.
Salomon T.
Validated Reviewer
Verified Current User
Review Source

"I use it on daily basis, plus I created for other user to use it with no problem, system very stable"

What do you like best?

Very friendly program, and support is great.

What do you dislike?

I have no issues with the program, for other users no issues.

Recommendations to others considering the product

Program is easy to use, plus you have video tutorials that you can follow, plus support.

What business problems are you solving with the product? What benefits have you realized?

daily usage, intercom features for classroom communication.

InformaCast review by Eddie L.
Eddie L.
Validated Reviewer
Verified Current User
Review Source
Business partner of the vendor or vendor's competitor, not included in G2 Crowd scores.

"Very good product!"

What do you like best?

Ease of installation and management. Troubleshooting using the online documentation is by far the most comprehensive I've ever used; it explain each root causes.

Prompt replies when opening trouble ticket is much appreciated as well.

What do you dislike?

I honestly cannot think of any at this point?

Recommendations to others considering the product

This fits very well with any Cisco UCM, it also support any model of IP speaker. If you're looking to integrate with legacy paging system - LPI is a nice option.

I also like the fact that it supports virtualization - less footprint and server to manage.

What business problems are you solving with the product? What benefits have you realized?

Worked this product in the public sector, also lots of K12 installs and it worked as advertised.

InformaCast review by Administrator in Education Management
Administrator in Education Management
Validated Reviewer
Verified Current User
Review Source

"Good Product"

What do you like best?

Interface is easy to follow and not difficult to train users

What do you dislike?

Technical configuration can be tricky and challenging

What business problems are you solving with the product? What benefits have you realized?

We use them for Digital clocks and speakers we use for pa system

InformaCast review by Administrator in Education Management
Administrator in Education Management
Validated Reviewer
Verified Current User
Review Source

"Great Support and Product"

What do you like best?

The Informacast GUI is very intuitive and easy to use. Additionally, their support team is very helpful and knows their software and usually can help resolve issues on the first call.

What do you dislike?

We have tried to use the Legacy Paging Interface product that integrates analog paging systems with Informacast. Unfortunately, there is a good reason that it is called Legacy Paging Interface--it is available to integrate analog systems that are already existing if you have no other option for integration. We installed a 'new' analog system because it was 'cheaper' and it was very difficult to integrate. Definitely not cheaper for setup time.

Recommendations to others considering the product

Once setup and integrated with CUCM, Informacast is very scalable to add more locations, speakers and phones. Just add the licensing you need for the number of devices and set up the speakers, recipient groups, and dialcast options.

What business problems are you solving with the product? What benefits have you realized?

Informacast to provides paging through our Cisco phones and speakers for emergency and informational notifications.

InformaCast review by Administrator in Education Management
Administrator in Education Management
Validated Reviewer
Verified Current User
Review Source

"Our faculty uses informacast daily for announcements and love it."

What do you like best?

I like the user interface and if I ever have any technical issues the technicians that I call are always very knowledgeable and helpful in assisting me to resolve the issue.

What do you dislike?

Actually at this point I have no complaints.

What business problems are you solving with the product? What benefits have you realized?

We not only use informacast daily for announcements but also use the scheduled broadcasts for an attendance reminder each day for teachers.

InformaCast review by User in Information Technology and Services
User in Information Technology and Services
Validated Reviewer
Verified Current User
Review Source

"Great Product"

What do you like best?

The ability to use the phones speaker phone and display screen to send alerts to our end users is a great feature allowing us to deploy the phones without needing additional speakers and wiring.

What do you dislike?

There are no dislikes to the product. It has been a solid piece of software since installation a couple of years ago

What business problems are you solving with the product? What benefits have you realized?

we needed to deploy the product without any additional wiring / speaker installation in the building. Informacast integrated with our Cisco Call Manager product and was able to achieve what our goals were.

InformaCast review by User in Government Administration
User in Government Administration
Validated Reviewer
Verified Current User
Review Source

"Simple and powerful"

What do you like best?

Mobile has a nice interface and is relatively straight forward

What do you dislike?

Our org would really like to include user images

What business problems are you solving with the product? What benefits have you realized?

employee and public alerting in an emergency

InformaCast review by Kelly M.
Kelly M.
Validated Reviewer
Verified Current User
Review Source

"Informacast can be great for schools"

What do you like best?

Can do paging, intercom (if the speaker has a microphone) as well as bells

What do you dislike?

The bell schedule/configuration may not be the most intuitive

What business problems are you solving with the product? What benefits have you realized?

integrating analog and ip speakers in a school

InformaCast review by Josh P.
Josh P.
Validated Reviewer
Verified Current User
Review Source

"Nice product"

What do you like best?

Software is stable and upgrades are rarely needed for the functionality you need.

What do you dislike?

Old interface was slightly confusing. Fixed in the newer versions.

What business problems are you solving with the product? What benefits have you realized?

Intercom service to multiple locations. Works great, very reliable.

InformaCast review by Administrator in Internet
Administrator in Internet
Validated Reviewer
Review Source

"Pretty easy for users to use"

What do you like best?

It seems pretty intuitive for even our most technologically challenged users.

What do you dislike?

I don't have enough experience with it yet to have a dislike.

Recommendations to others considering the product

None. It seemed pretty easy to install and set up, and the few times I needed to contact Singlewire Tech Support, they responded promptly and knowledgeably.

What business problems are you solving with the product? What benefits have you realized?

It provides a bell system and also a PA system.

InformaCast review by Administrator in Computer Networking
Administrator in Computer Networking
Validated Reviewer
Verified Current User
Review Source

"Project Manager BOCES-White Plains City School District"

What do you like best?

Very easy to configure and make changes. It's particluarly important because I may not go back to a system for 6 months and to be able to jump right in and master it again is key.

What do you dislike?

Some modules require manual configuration because you can't add a calendar to the system.

What business problems are you solving with the product? What benefits have you realized?

Lock down, PA and bell system replacement. It provides flexibility and cost savings.

InformaCast review by Alex D.
Alex D.
Validated Reviewer
Review Source

"Informacast Upgrade"

What do you like best?

The overall experience. Especially involving my interaction with the engineering and sales staff.

The engineering guys answered every question, gave advise, over viewed documentation, and were a pleasure to interact with. The sales team were just as polite and responsive. They helped access exactly what I needed and not what a typical sales team would push to get in a quick "up sell".

What do you dislike?

Not a thing. There is honestly not one thing that I would have to say negatively about this entire upgrade process.

Recommendations to others considering the product

Best multicast paging system on the market.

What business problems are you solving with the product? What benefits have you realized?

We have upgraded our InformaCast off of the older Windows platform and have only experienced smooth sailing so far.

InformaCast review by Internal Consultant in Pharmaceuticals
Internal Consultant in Pharmaceuticals
Validated Reviewer
Verified Current User
Review Source

"InformaCast for Morris Plains site"

What do you like best?

I like the interface, broadcasting the messages, creating groups of recipients. The support staff is convenience.

What do you dislike?

I haven't found any dislike of this InformaCast. It is working perfectly what we needed.

What business problems are you solving with the product? What benefits have you realized?

We do not have a paging system in our manufacturing facility. We heard about singlewire that will meet our requirements for the paging system. The benefit is able to broadcast the messages to all phones in one round.

InformaCast review by Administrator in Information Technology and Services
Administrator in Information Technology and Services
Validated Reviewer
Review Source

"Reliable innovation"

What do you like best?

Informacast is always evolving & staying ahead of the curve. The developers and project managers are nearly clairvoyant when identifying a need or requirement that their product can meet and likely exceed. Their ability to continue to do this doesn't come at the expense of reliability or entrenched operability and features.

What do you dislike?

I can't find anything I dislike. Maybe grumpy Humoctopi!

Recommendations to others considering the product

Do it, you'll be impressed!

What business problems are you solving with the product? What benefits have you realized?

Informacast saves us time, resources and money by not having to continue to use a legacy PA system. Integration and migration from our legacy system to pure VoIP with Informacast has been seamless!

InformaCast review by Omar C.
Omar C.
Validated Reviewer
Review Source

"A Piece of Mind in Times of Emergency"

What do you like best?

Very easy and quick to setup. I had the product up and running within a couple days. The documentation for integrating it with CUCM is very good. It just works like it's supposed to.

What do you dislike?

Licensing is too restrictive for phones. We can only broadcast to 50 phones at once unless we pay more for licensing. But I suppose the licensing is not any worse than with other companies. I really hate today's modular licensing models.

What business problems are you solving with the product? What benefits have you realized?

One pane of glass for emergency broadcast notifications. Easy to train end-users. You don't have to touch it very much once it's up and running.

InformaCast review by Administrator in Computer Networking
Administrator in Computer Networking
Validated Reviewer
Verified Current User
Review Source

"Informacast"

What do you like best?

We use Singlewire Informacast version 7.0 it is easy to configure, user friendly interface.

What do you dislike?

I have not found any point to dislike this software.

What business problems are you solving with the product? What benefits have you realized?

As we are medical practice we use informacast to announce in an emergency like if there is any code.

InformaCast review by Cecil D.
Cecil D.
Validated Reviewer
Verified Current User
Review Source

"Great Product for a Great Business"

What do you like best?

The ease of use and the ability to create groups

What do you dislike?

Nothing really. The product has worked for me ever since I've learned how to use it.

Recommendations to others considering the product

I highly recommend this solution if you are looking for an enterprise paging software. It's really easy to use.

What business problems are you solving with the product? What benefits have you realized?

Able to connect to all or some of business personnel with the touch of a button.

InformaCast review by Administrator in Hospital & Health Care
Administrator in Hospital & Health Care
Validated Reviewer
Verified Current User
Review Source

"Timely Notifications with Easy Programming"

What do you like best?

Access to send messages to a variety of devices.

What do you dislike?

You assume because you are licensed for a Plug-In you actually can use that application BUT they never clearly tell you that to use the service their is a Fee. Misleading to say the least.

What business problems are you solving with the product? What benefits have you realized?

Notifications to Nurses.

InformaCast review by Consultant in Information Technology and Services
Consultant in Information Technology and Services
Validated Reviewer
Verified Current User
Review Source

"Informacast Paging/Alert/Park n Page"

What do you like best?

I think one of the best things is the ease in setup/troubleshooting as well as the support. The support team is very responsive and helpful in resolving any issues.

What do you dislike?

I feel that the user interface could be improved

What business problems are you solving with the product? What benefits have you realized?

Park and page, overhead paging, thru the phone paging

InformaCast review by Administrator in Computer Hardware
Administrator in Computer Hardware
Validated Reviewer
Verified Current User
Review Source

"IT Systems Engineer"

What do you like best?

The system is very user friendly and extremely powerful.

What do you dislike?

I can't really think of any dislikes so far. Every problem I've run into I have found online documentation on how to complete the task.

What business problems are you solving with the product? What benefits have you realized?

Phone paging and overhead speaker paging with IP speakers.

InformaCast review by Jack P.
Jack P.
Validated Reviewer
Review Source
Business partner of the vendor or vendor's competitor, not included in G2 Crowd scores.

"Upgrade from Windows version 8.1 to Linux version 9.X"

What do you like best?

It is a great working product the support is excellent. I been working with it for a while and they came a long ways of improvements. Their support is the best I have seen. They are always a phone call away and ready to resolve the issues that I always had.

What do you dislike?

I don't remember disliking the product. I always had positive experience with the product.

What business problems are you solving with the product? What benefits have you realized?

Paging, Lockdown, and informing 911 calls

InformaCast review by Administrator
Administrator
Validated Reviewer
Review Source

"Excellent Product"

What do you like best?

Ease of use and great support

Excellent product and really great support.

What do you dislike?

Nothing Nothing Nothing Nothing Nothing Nothing Nothing Nothing

What business problems are you solving with the product? What benefits have you realized?

Great for Emergency broadcasts

Great for identifying location of 911 calls for first responders

InformaCast review by Administrator in Information Technology and Services
Administrator in Information Technology and Services
Validated Reviewer
Verified Current User
Review Source

"good product"

What do you like best?

easy to setup, good support, good web interface

What do you dislike?

plugins required to work with other programs

What business problems are you solving with the product? What benefits have you realized?

paging through phones

InformaCast review by Internal Consultant in Information Technology and Services
Internal Consultant in Information Technology and Services
Validated Reviewer
Review Source

"Support from Informacst"

What do you like best?

I am working in Singlewire product along with Cisco Voice solution for paging.The product is really good and more to it the support for the product is excellent whenever i faced issue i get a good support

What do you dislike?

I faced one issue during weekend support where it took much more time to get an engineer ,and the missing part in the singlewire solution is the HA part which i think need some focus

What business problems are you solving with the product? What benefits have you realized?

We are using the product for paging solution

InformaCast review by Administrator in Defense & Space
Administrator in Defense & Space
Validated Reviewer
Review Source

"I have been deploying Singlewire for our customers and their response is very great."

What do you like best?

It is designed to allow multiple zone paging using single gateway that includes overhead IP speakers.

What do you dislike?

I didn't find anything wrong with Singlewire.

Recommendations to others considering the product

Easy to deploy and manage.

What business problems are you solving with the product? What benefits have you realized?

We have customers with multiple zones and Singlwire allows us to manage as our need.

InformaCast review by Internal Consultant in Hospital & Health Care
Internal Consultant in Hospital & Health Care
Validated Reviewer
Review Source

"Telecom Analyst"

What do you like best?

Easy to use.

What do you dislike?

Logs you out to quick.

What business problems are you solving with the product? What benefits have you realized?

Phone to phone paging. Easy for the end user's

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InformaCast
4.6
(82)