InformaCast

InformaCast

(80)
4.6 out of 5 stars

Singlewire’s InformaCast Advanced Notification software helps organizations create a streamlined system for mass notification, emergency communication and IP phone paging via Cisco phones.

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InformaCast review by <span>Jon T.</span>
Jon T.
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Powerfull mass communication one you have it set up

What do you like best?

Informacast integrates with our phone system to notify administrators and other key staff when 911 is dialed, and provides them with the building, room #, extension, and caller name so we can respond quickly. We programmed a single button on each phone which opens up a building-wide announcement to all phones and overhead speakers so that they can describe the exact situation of an emergency to allow others to take action. It is extremely simple for end users- simply push one button and talk. No codes to remember or dial, which would likely be forgotten in an emergency.

What do you dislike?

The initial setup and integration of the product with our phone system (Cisco Call Center) required a lot of consultant time due to the technically complex

Recommendations to others considering the product

Clearly define the exact notifications that you wish to enable, and the exact conditions which will trigger each notification. You can configure Informacast to add recipients later, but the initial triggers likely require a vendor or consultant to configure, so you should only do them once.

What business problems are you solving with the product? What benefits have you realized?

Our school district was looking for a method to allow anyone to quickly provide real-time information to everyone in a building during rapidly-evolving emergency situations. Informacast provided a way to program a single button on each phone which broadcasts a live announcement from that phone to all (or some, as you configure it) phones and overhead speakers. We linked it to both our legacy analog paging systems, as well as new Advanced Network IP speaker/signs.

Secondly, we needed to notify key staff of emergencies and 911 calls. Informacast now sends alerts to specific staff (depending on the origin of the 911 call) via SMS, phone call, and alerts via the Informacast mobile app. The alerts notify us of the building and room from which the call originated, plus the extension # and assigned user. This allows us to respond quickly.

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InformaCast review by <span>Mitchell W.</span>
Mitchell W.
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Quick to implement, Easy to use

What do you like best?

This product was a lot less expensive than the software we were using and it has more features than what we had. It was easy for us to export users out of our old software and modify the data a bit and upload into Informacast. It took us less than a day to implement Informacast! Informacast support is beyond great, they know what they are doing and have worked with the solution for a while.

What do you dislike?

We use informacast under a big umbrella, so many divisions use it. I wish there was a way to separate the divisions out a big more. We do have the segregated pretty well, but it would be even better if it was split up a bit more.

What business problems are you solving with the product? What benefits have you realized?

We use informacast a lot for weather alerts. We do use it a bit to update users on different shifts. Now that it has been going so well we are looking at purchasing our own server with Informacast for real time updates sent to IP phones, which will be another great addition.

What Emergency Notification solution do you use?

Thanks for letting us know!
InformaCast review by <span>Sam T.</span>
Sam T.
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Straight forward IP paging solution for businesses of any size

What do you like best?

Informacast provides a centrally managed IP paging solution that grows with your network. It is simple to deploy and easy to manage. It utilizes your existing network through multicasting. It comes with a suite of troubleshooting tools and well documented guides including how-to videos.

Licensing is flexible and can be re-balanced between IP phone or speaker end points.

Informacast also has integration into legacy paging systems.

The support staff is very responsive and resolves most of my issues within 24 hours.

What do you dislike?

There are some gaps between Informacast and its IP speaker vendors. Even though the speaker hardware is a separate entity from Singlewire, it would be nice to get more direction on recommended hardware instead of a cold reference to the hardware vendor.

Lack of backup solution. Centralized paging also means no paging when the network is down.

Multicast routing can be difficult to setup and troubleshoot but once it's setup the software works as designed.

Recommendations to others considering the product

Make sure you have a clear understanding of multicast routing in your current network.

What business problems are you solving with the product? What benefits have you realized?

Migrating to Informacast eliminated the problem of a disjointed paging solution across our 300+ locations. It allows us to have a single platform for paging management and troubleshooting. Remote sites can benefit from paging without any local server or paging modules.

InformaCast review by <span>Phil B.</span>
Phil B.
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InformaCast in a Public School District

What do you like best?

We deployed InformaCast as part of a VOIP phone system upgrade because InformaCast would allow us to use our Cisco phones as devices for initiating notifications and as paging devices. Through InformaCast, we are able to initiate emergency notifications to our endpoint Cisco VOIP phones and also to IP clock/speaker devices that we bought for each classroom. InformaCast also helps us to manage all of our IP clock/speakers in the district, and we use those IP clock/speaker devices as bells for scheduling student movements. Customer support has always been easy to work with and quick to answer my questions. We are really happy with the way that this product works!

What do you dislike?

I feel like InformaCast could be doing more to develop plugins for their product that would allow it to do more/integrate with other platforms. Having said this, I must admit that I haven't made those plugins and their use a priority for investigation. We are happy with the way that the system works, and we would probably find that the plugins, once the bugs are worked out, would work well, too. Customer service at InformaCast has always been very helpful.

What business problems are you solving with the product? What benefits have you realized?

We use InformaCast primarily for paging, bells, and emergency alerts across our buildings on campus.

InformaCast review by <span>Chris K.</span>
Chris K.
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Great software, integrates flawlessly, with excellent stateside support.

What do you like best?

I came onboard at my hospital with zero experience with integrated paging software, but upon contacting Singlewire, they walked me through everything. I can't say enough how satisfied I am with them.

What do you dislike?

Really nothing - I suppose being integrated as part of the CUCM appliance would be the only thing I could ask for. Also, the only difficulties I've truly ever run into is when a telco circuit does not provide multicast. If you don't have multicast enabled between your server and end device, on every circuit, Informacast will not work.

Recommendations to others considering the product

I highly recommend Informacast. Their product is excellent and their staff is very personable and helpful, and very accessible.

What business problems are you solving with the product? What benefits have you realized?

We have solved communication and safety issues. Being able to create user groups of phones in our offsites allows us to enable paging without pricey old-school PA systems.

InformaCast review by <span>Phyllip H.</span>
Phyllip H.
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Great Product and Support!

What do you like best?

I love the support and documentation most of all. The application is, of course, rock solid and versatile but that wouldn't matter if I couldn't find how to implement a new feature or get help when we are stuck. Our account rep has always been responsive and supportive of any issues we have had and Singlewire's TAC is responsive, knowledgeable, and very friendly.

What do you dislike?

There is a particular limitation within the software that prevents the granular access we need for our very large environment. Since Singlewire keeps InformaCast in line with Cisco's upgrade path they only receive upgrades every 6-8 months which means you simply need to hope for the feature you've requested to be implemented.

Recommendations to others considering the product

Be sure to reach the admin guide. It has answers to many of the questions you will have and don't be afraid to reach out to TAC. Everyone is very friendly and efficient.

What business problems are you solving with the product? What benefits have you realized?

On site alerting for our many colleges is the primary use. Example alerts are lockdown, lockout, or panic buttons.

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