What do you like best?
Informacast integrates with our phone system to notify administrators and other key staff when 911 is dialed, and provides them with the building, room #, extension, and caller name so we can respond quickly. We programmed a single button on each phone which opens up a building-wide announcement to all phones and overhead speakers so that they can describe the exact situation of an emergency to allow others to take action. It is extremely simple for end users- simply push one button and talk. No codes to remember or dial, which would likely be forgotten in an emergency.
What do you dislike?
The initial setup and integration of the product with our phone system (Cisco Call Center) required a lot of consultant time due to the technically complex
Recommendations to others considering the product
Clearly define the exact notifications that you wish to enable, and the exact conditions which will trigger each notification. You can configure Informacast to add recipients later, but the initial triggers likely require a vendor or consultant to configure, so you should only do them once.
What business problems are you solving with the product? What benefits have you realized?
Our school district was looking for a method to allow anyone to quickly provide real-time information to everyone in a building during rapidly-evolving emergency situations. Informacast provided a way to program a single button on each phone which broadcasts a live announcement from that phone to all (or some, as you configure it) phones and overhead speakers. We linked it to both our legacy analog paging systems, as well as new Advanced Network IP speaker/signs.
Secondly, we needed to notify key staff of emergencies and 911 calls. Informacast now sends alerts to specific staff (depending on the origin of the 911 call) via SMS, phone call, and alerts via the Informacast mobile app. The alerts notify us of the building and room from which the call originated, plus the extension # and assigned user. This allows us to respond quickly.