What do you like best?
The new GUI & UX is substantially improved. Management over broadcast groups could not be easier. In our previous Version 8.1, it was difficult to figure out how it all works; however in the new Version 11.0.5 - 113, It's just as easy as drag & drop... Update your CUCM with all appropriate devices & parties, go into IC, edit groups, click update, transfer the MACs to that broadcast group & you're done, easy peasy!!!
What do you dislike?
It took me a minute to troubleshoot a couple issues (all internal infrastructure inconsistencies & nothing to do with IC; however, despite this, the vendor provided superb phone support during the process). You also have to ensure that the person/device that is broadcasting is part of the recipient group of that broadcast... Otherwise, it still works, but it just beeps & flashes the EBS alert on the display. Once you add that user to the group, you can 'push to talk' & actually page PA style from that persons device. This wasn't readily apparently; but quickly resolved. I also disliked how you had to click 'update' for IC to find new CUCM phones. I felt like the integration of this piece alone should negate the necessity to click an update button. That being said, it is just one simple click & takes no time to complete the task... You just need to remember to do it!
Recommendations to others considering the product
Tight integration with CUCM, ease of use, pretty interface & satisfying UX.... Unless your pre-reqs include something that IC doesn't provide, I would highly recommend giving it a chance.
We are currently running the following Application Parameters:
Functionality=Advanced, MaxBellSchedules=50, MaxIPSpeakers=5, MaxPhones=300, MaxVersion=8.9, Scheme=Purchased
What business problems are you solving with the product? What benefits have you realized?
Since we upgraded our phone system from CUCM v7..1 to v11, we needed to bring all other components up to snuff. This included (but wasn't limited to: our Publisher, Subscriber, VoiceMail & ultimately Informacast. We had Informacast before, but after our CUCM upgrade broke it. We needed to get it back because it is our enterprise solution for PA via Cisco phones & IP speakers on-site.
Users & admins have commented that the UX feels faster & less clunky. Can the audio sound sharper on v11.0.5? I don't know, but I've been told that the broadcasts sound more crisp & lively, even through the IP speakers that have experienced issues in sound quality in the past. Ultimately, operators are much more comfortable using the service & increasingly promoting it's use.