What do you like best?
As a BI Administrator and Analyst, I like the most the very efficient, close, dedicated, responsive, fast support of IBI. We work with IBI people from Amsterdam and we have the best support we can get.
We have very frequent contacts, user groups, summit, council and meeting.
We also use focal point and the case management system. It's great and very professional.
The way we work with IBI as a partner for our BI and the very confident and close relationship we have is amazing.
What do you dislike?
The administration and configuration of the environment is not so easy and quite complex to understand.
Recommendations to others considering the product
I recommend the IBI Website and online Support of IBI.
I recommend the customer community and the BI Summit organized by IBI
I recommend the book "Organizational Intelligence" by Gerald D. Cohen and Dr. Rado Kotorov
What business problems are you solving with the product? What benefits have you realized?
We as a BI team have to provide our business users with applications and tools giving the users access and insight to the data. The problem we are trying to solve is...
How do we ease the work of our business users by minimizing the time and effort they spend to learn and know the data model of the BI system (ideally they shouldn't have to learn anything about the data model)
We are trying to provide our users with fast, intuitive and easy Tools and Apps.