What do you like best?
The hierarchy is easily seen, components can be easily shared and organized, publishing is fairly seamless, the support team is responsive and seems to answer fairly quickly, the learning curve is fairly short as well.
What do you dislike?
Support tickets often require the system to go offline, which is done during working hours and results in a productivity loss, assets cannot be re-named, certain components only work on certain pages which can be confusing, sometimes system is slow to respond/glitchy
Recommendations to others considering the product
Have a defined architecture plan, naming conventions, and a user guide with what components go on what pages ahead of time for everyone who is working on the site, as well as thorough training. That way you won’t end up having to redo things halfway through the project! Be careful when moving things around as it can result in them having to do a rebuild, and since they do them during the day, a lot of lost productivity.
What business problems are you solving with the product? What benefits have you realized?
The convergence of an old and new website, re-skinning website, to be able. To change the look fairly quickly. The new website(s) look great, and we were able to re-skin fairly seamlessly across all of the global sites