Injixo

4.7
(3)

injixo is a powerful and easy-to-use cloud workforce management suite for forecasting, scheduling and intraday management. It helps you to do more business and create happier customers while lowering costs and reducing effort.

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Injixo Reviews

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Injixo review by Jessica S.
Jessica S.
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"Great workforce management tool"

What do you like best?

Injixo is VERY easy to use and does what it promises. It does all main points of scheduling including forecasting. My absolute favorite feature is the ability to restore shifts/changes to shifts in the History tab. You can also adjust to your own company's policies and not just labour laws

What do you dislike?

This question is not currently applicable to this review.

Recommendations to others considering the product

Two thumbs up.

What business problems are you solving with the product? What benefits have you realized?

Being able to provide a schedule three days in advance is fantastic.

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Injixo review by User
User
Validated Reviewer
Review Source

"Shift and performance management tool for contact centre "

What do you like best?

How versatile this is - from shift management on daily / weekly / monthly bases, reporting staff attendance and automatically forecasting the requirements on any given day based on the data which is automatically input from the calls handling platforms.

What do you dislike?

Some features require collaboration with other software which seems to be hit and miss - for instance the PDF reports are very temperamental.

What business problems are you solving with the product? What benefits have you realized?

Staffing solutions for a contact centre which on a usual day has over 100 people working various shifts.

What Contact Center Workforce solution do you use?

Thanks for letting us know!
Injixo review by User in Consumer Services
User in Consumer Services
Validated Reviewer
Review Source

"Absolutely necessary for any call center"

What do you like best?

It has limitless variables that allow you to prepare, analyze, and schedule a call center team. Plus it's scalable. We used it for our team of 5, team of 15, and see ourselves using it indefinitely. In short, Injixo is the call center work force manager. As such, better than Good Data, Insights, Shiftplanning, or anything else we used, it tells us how to schedule on both calls and emails and is as specific as we like, whether that's 15 min or 1 hour intervals.

What do you dislike?

Takes a little bit of time to setup and there is a steep learning curve, but they have a great support team to help out.

Recommendations to others considering the product

Get it! If you have a call center, Injixo will revolutionize your data, your scheduling, and your training.

What business problems are you solving with the product? What benefits have you realized?

Just like any call center, our busy times fluctuate and there's unending variables to consider, Injixo considers them and allows us to best schedule, prepare, and use our team.

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