injixo is a powerful and easy-to-use cloud workforce management suite for forecasting, scheduling and intraday management. It helps you to do more business and create happier customers while lowering costs and reducing effort.
It has limitless variables that allow you to prepare, analyze, and schedule a call center team. Plus it's scalable. We used it for our team of 5, team of 15, and see ourselves using it indefinitely. In short, Injixo is the call center work force manager. As such, better than Good Data, Insights, Shiftplanning, or anything else we used, it tells us how to schedule on both calls and emails and is as specific as we like, whether that's 15 min or 1 hour intervals.
What do you dislike?
Takes a little bit of time to setup and there is a steep learning curve, but they have a great support team to help out.
Recommendations to others considering the product
Get it! If you have a call center, Injixo will revolutionize your data, your scheduling, and your training.
What business problems are you solving with the product? What benefits have you realized?
Just like any call center, our busy times fluctuate and there's unending variables to consider, Injixo considers them and allows us to best schedule, prepare, and use our team.
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